Safety Recall Code: 69Z5 – Airbag Control Module – 2015-2016 Volkswagen Tiguan & CC

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July 17, 2019 NHTSA CAMPAIGN NUMBER: 19V535000

Air Bag ECU May Malfunction

Deactivated air bags increases the risk of injury. Inadvertent deployment of the air bags increase the risk of a crash.

 

NHTSA Campaign Number: 19V535

Manufacturer Volkswagen Group of America, Inc.

Components AIR BAGS

Potential Number of Units Affected 27,822

 

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2016 Tiguan and CC vehicles. The air bag Electronic Control Unit (ECU) may have a defective power supply capacitor that can result in air bag deactivation or inadvertent deployment of the air bags.

 

Remedy

Volkswagen will notify owners, and dealers will install new software and replace the air bag ECU as necessary, free of charge. The recall began November 25, 2019. Volkswagen’s number for this recall is 69Z5.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Volkswagen has a Recall

 


Safety Recall
Code: 69Z5

Subject Airbag Control Module
Release Date November 14, 2019
Affected Vehicles
Country Model Year(s) Vehicle
USA 2015-2016 TIGUAN
USA 2015-2016 CC
CAN 2015-2016 TIGUAN
CAN 2015-2016 CC

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source. 

  • Campaign status must show “open.”
  • If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description A faulty capacitor in the airbag control module can cause the airbags in the vehicle to deactivate, or, in rare cases, lead to an unexpected deployment of the airbags and/or safety belt pretensioners, resulting in an increased risk of injury in a crash. An inadvertent airbag deployment may increase the risk of an injury due to the deployment or increase the risk of a crash without warning. A deactivated airbag in case of a crash may increase the risk of an injury in a crash where an airbag deployment would have been necessary.
Corrective Action Recall repair: The affected vehicles will be flashed with a new software that is able to detect an increase of the Equivalent Series Resistance (ESR). In cases where the new software detects an increased ESR, the airbag control module will be replaced.

Post-Recall Repair Warranty Extension – Airbag Control Module:

  • After the new software is installed, the system may detect an internal fault that will require replacement of the airbag control module. Because of this, Volkswagen is also providing extended warranty coverage for the airbag control module if a certain, specific fault code related to the faulty capacitor this recall addresses is present at the time of diagnosis. This warranty extension coverage is for 10 years/unlimited mileage from the vehicle’s original in-service date.
  • Should the faulty capacitor issue be present and the vehicle is within the time limit of the extended warranty, an authorized Volkswagen dealer will replace the airbag control module at no cost to the owner.
  • Other conditions (unrelated to the 69Z5 recall issue) may cause the airbag system warning light in a vehicle to illuminate. Customers should be prepared to cover diagnosis and repair costs associated with these other, unrelated conditions.
  • S dealers: See Warranty bulletin VWP 19-07 for further information.
  • Canada dealers: See Warranty bulletin CVWP-19-10 for further information.
Precautions If the airbag warning light comes on, it indicates an airbag system problem and owners are advised to contact a Volkswagen dealer to have the vehicle inspected/serviced without delay.
Parts Information
Parts Control Type: VIN to Order Due to the small number of affected vehicles there will not be a parts allocation.

If parts are needed to support a vehicle repair:

  • US Dealers – use AVA
  • CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order

 

Code Visibility On November 14, 2019, the recall code was applied to affected vehicles.
Owner  Notification Owner notification will take place in November 2019. Owner letter examples are included in this bulletin for your reference.

Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel.  Contact Warranty if you have any questions.

IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.

Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.  

Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

Claim Entry Instructions

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.  If customer refused campaign work:

  • U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
  • Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure.   
Service Number 69Z5
Damage Code 0099
Parts Vendor Code WWO
Claim Type Sold vehicle: 7 10

Unsold vehicle: 7 90

Causal Indicator Mark labor as causal
Vehicle Wash/Loaner Do not claim wash/loaner under this action

U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the mobility program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details.

Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility.

Criteria I.D.  01
  Connect battery charger

Labor operation: 2706 89 50 10 T.U.

-AND-

Perform airbag control module SVM operation.

Labor operation: 6953 25 99 Time stated on diagnostic protocol
(up to 40 TU)

 

  AND – ONLY if airbag control module requires replacement:
  Replace airbag control module

Labor operation: 6953 55 99 60 T.U.

 

Quantity Part Number Description
1.00 SEE ETKA Airbag control module

-AND-

Code new airbag control module

Labor operation: 6953 26 99 Time stated on diagnostic protocol
(up to 50 TU)

 

 


Customer Letter Example (USA)

NHTSA: 19V535

Subject: Safety Recall 69Z5 – Airbag Control Module
Certain 2015-2016 Model Year Volkswagen Tiguan & CC Vehicles

 

Dear Volkswagen Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2015-2016 model year Volkswagen Tiguan and CC vehicles. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? A faulty capacitor in the airbag control module can cause the airbags in the vehicle to deactivate, or lead to an unexpected deployment of the airbags and/or safety belt pretensioners. An inadvertent airbag deployment may increase the risk of an injury due to the deployment or increase the risk of a crash without warning. A deactivated airbag in case of a crash may increase the risk of an injury in a crash where an airbag deployment would have been necessary.

What will we do? To correct this defect, your authorized Volkswagen dealer will install new software that is able to detect an increase of the Equivalent Series Resistance (ESR). The software update will take less than one hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
Extended warranty coverage for airbag control module  After the new software is installed under this recall, the system may detect an internal fault that will require replacement of the airbag control module.

Because of this, Volkswagen is also providing extended warranty coverage for the airbag control module if a certain, specific fault code related to the faulty capacitor this recall addresses is present at the time of diagnosis. This warranty extension coverage is for 10 years/unlimited mileage from the vehicle’s original in-service date.

Should the faulty capacitor issue be present and your vehicle is within the time limit of the extended warranty, your authorized Volkswagen dealer will replace the airbag control module at no cost to you. Please be aware that other conditions (unrelated to the issue described in this letter) may cause the airbag system warning light in your vehicle to illuminate. Customers should be prepared to cover diagnosis and repair costs associated with these other, unrelated conditions.

What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.
Precautions you should take If the airbag warning light comes on, it indicates an airbag system problem and owners are advised to contact a Volkswagen dealer to have the vehicle inspected/serviced without delay.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of Expenses If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement.
Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800893-5298.
Checking your vehicle for open Recalls and Service Campaigns  To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.

If you still cannot obtain satisfaction, you may file a complaint with:  The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-4249153); or go to https://www.safercar.gov.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   

Sincerely,

Volkswagen Customer Protection

 


Customer Letter Example  (CANADA)

 

Transport Canada Recall: 2019-352

Subject: Safety Recall 69Z5 – Airbag Control Module
Certain 2015-2016 Model Year Volkswagen Tiguan & CC Vehicles

 

Dear Volkswagen Owner,

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? A faulty capacitor in the airbag control module can cause the airbags in the vehicle to deactivate, or, in rare cases, lead to an unexpected deployment of the airbags and/or safety belt pretensioners, resulting in an increased risk of injury in a crash. An inadvertent airbag deployment may increase the risk of an injury due to the deployment or increase the risk of a crash without warning. A deactivated airbag in case of a crash may increase the risk of an injury in a crash where an airbag deployment would have been necessary.
What will we do? To correct this defect, your authorized Volkswagen dealer will install new software that is able to detect an increase of the Equivalent Series Resistance (ESR). The software update will take less than one hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
Extended warranty coverage for airbag control module  After the new software is installed under this recall, the system may detect an internal fault that will require replacement of the airbag control module.

Because of this, Volkswagen is also providing extended warranty coverage for the airbag control module if a certain, specific fault code related to the faulty capacitor this recall addresses is present at the time of diagnosis. This warranty extension coverage is for 10 years/unlimited mileage from the vehicle’s original in-service date.

Should the faulty capacitor issue be present and your vehicle is within the time limit of the extended warranty, your authorized Volkswagen dealer will replace the airbag control module at no cost to you. Please be aware that other conditions (unrelated to the issue described in this letter) may cause the airbag system warning light in your vehicle to illuminate. Customers should be prepared to cover diagnosis and repair costs associated with these other, unrelated conditions.

What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair.
Precautions you should take If the airbag warning light comes on, it indicates an airbag system problem and owners are advised to contact a Volkswagen dealer to have the vehicle inspected/serviced without delay.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.
Reimbursement of Expenses If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement.
Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from

8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   

Sincerely,

Volkswagen Customer Protection

 


Repair Available – Safety Recall 69Z5 / Airbag Control Module

This notice is for:
  • Dealer Principal
  • Service Manager
  • Warranty Administrator
  • General Manager
  • Parts Manager
  • Technicians
  • Sales Managers
  • Service Consultant

 

Date: November 13, 2019
Issue: A faulty capacitor in the airbag control module can cause the airbags in the vehicle to deactivate, or, in rare cases, lead to an unexpected deployment of the airbags and/or safety belt pretensioners, resulting in an increased risk of injury in a crash. An inadvertent airbag deployment may increase the risk of an injury due to the deployment or increase the risk of a crash without warning. A deactivated airbag in case of a crash may increase the risk of an injury in a crash where an airbag deployment would have been necessary.
Precautions: If the airbag warning light comes on, it indicates an airbag system problem and owners are advised to contact a Volkswagen dealer to have the vehicle inspected/serviced without delay.
Repair:
  • REPAIR AVAILABLE – November 14, 2019 – The affected vehicles will be flashed with a new software that is able to detect an increase of the Equivalent Series Resistance (ESR). In cases where the new software detects an increased ESR, the airbag control module will be replaced.
  • See ELSA/ServiceNet for complete repair & claiming instructions
  • Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
  • Repair every affected inventory vehicle before delivery to consumers.
Post-Recall Repair Warranty Extension – Airbag Control Module After the new software is installed, the system may detect an internal fault that will require replacement of the airbag control module. Because of this, Volkswagen is also providing extended warranty coverage for the airbag control module if a certain, specific fault code related to the faulty capacitor this recall addresses is present at the time of diagnosis.

  • This warranty extension coverage is for 10 years/unlimited mileage from the vehicle’s original in-service date.
  • Should the faulty capacitor issue be present and the vehicle is within the time limit of the extended warranty, an authorized Volkswagen dealer will replace the airbag control module at no cost to the owner.
  • Other conditions (unrelated to the 69Z5 recall issue) may cause the airbag system warning light in a vehicle to illuminate. Customers should be prepared to cover diagnosis and repair costs associated with these other, unrelated conditions.
  • See Warranty bulletin VWP 19-07 (USA) or CVWP-19-10 (CANADA) for further information
Parts Department: Parts Control Type: VIN to order
Affected Vehicles
Country Model Year(s) Vehicle  Vehicle Count
USA 2015‐2016 TIGUAN 25,239
USA 2015‐2016 CC 2,583
CAN 2015‐2016 TIGUAN 6,684
CAN 2015‐2016 CC 78

*Counts reflect overall recall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source.

Notes:
  • Schedule owner repairs immediately
  • Owner mailing – November 2019

U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the mobility program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details.

Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility.

IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. 

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

 

-END OF MESSAGE-

Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. 

 

Volkswagen Customer Protection                                                                                                                                   69Z5_DLR_LAUNCH

 


IMPORTANT SAFETY RECALL

 

<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle: <VIN>

NHTSA: 19V535

 

IMPORTANT! 

A SAFETY RECALL HAS BEEN ISSUED FOR YOUR VEHICLE

 

Safety Recall 69Z5 – Airbag Control Module 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2015-2016 model year Volkswagen Tiguan and CC vehicles. Our records show that you are the owner of a vehicle affected by this action.

 

Recall Description: A faulty capacitor in the airbag control module can cause the airbags in the vehicle to deactivate or lead to an unexpected deployment of the airbags and/or safety belt pretensioners. An inadvertent airbag deployment may increase the risk of an injury due to the deployment or increase the risk of a crash without warning. A deactivated airbag in case of a crash may increase the risk of an injury in a crash where an airbag deployment would have been necessary.

 

THIS RECALL REPAIR IS NOT YET AVAILABLE.

Volkswagen is working on updated software to address this issue; all affected vehicles will receive the updated software once it becomes available. A small number of vehicles are expected to require airbag control module replacement after the new software is installed under this recall. We will send another letter as soon as the recall work can be completed on your vehicle. The recall repair(s) will be performed for you for FREE.

Please note!  If the airbag warning light comes on, it indicates an airbag system problem and owners are advised to contact a Volkswagen dealer to have the vehicle inspected/serviced without delay.

 

To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.

If you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298.

If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.

If you still cannot obtain satisfaction, you may file a complaint with:  The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.

Sincerely,

Volkswagen Customer Protection

 

If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.

69Z5 USA


IMPORTANTE CAMPAÑA DE LLAMADA A REVISIÓN POR MOTIVOS DE SEGURIDAD

 

<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

El presente aviso afecta a su vehículo: <VIN>

NHTSA: 19V535

 

¡IMPORTANTE! 

SE REALIZÓ UNA CAMPAÑA DE LLAMADA A REVISIÓN POR MOTIVOS DE SEGURIDAD PARA SU VEHÍCULO

 

 Campaña de llamada a revisión 69Z5: Módulo de control de la bolsa de aire 

El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad con Vehículos Motorizados de EE. UU. Volkswagen ha determinado que existe un defecto relacionado con la seguridad vehicular en determinados vehículos Volkswagen Tiguan y CC modelos 2015-2016. Nuestros registros indican que usted es propietario(a) de un vehículo afectado por esta medida.

 

Descripción de la campaña de llamada a revisión: Un condensador defectuoso en el módulo de control de la bolsa de aire puede provocar que las bolsas de aire del vehículo se desactiven o provocar un despliegue inesperado de las bolsas de aire o los pretensores de los cinturones de seguridad. El despliegue accidental de una bolsa de aire puede aumentar el riesgo de lesiones o de un choque sin previo aviso. Una bolsa de aire desactivada puede aumentar el riesgo de lesiones en un accidente en el que hubiera sido necesario desplegar una bolsa de aire.

 

ESTE SERVICIO DE REPARACIÓN AÚN NO ESTÁ DISPONIBLE.

Volkswagen está trabajando en la actualización del software para resolver este problema. Todos los vehículos afectados recibirán el software actualizado una vez que esté disponible. Se espera que un número muy limitado de vehículos requiera el reemplazo del módulo de control de las bolsas de aire después de que se instale el nuevo software bajo esta llamada a revisión. Enviaremos otra carta tan pronto como pueda realizarse el servicio de reparación en su vehículo. Estas reparaciones por llamada a revisión se realizarán de forma gratuita.

Recuerde:  Si la luz de advertencia de la bolsa de aire se enciende, indica que hay un problema con el sistema de bolsas de aire y se aconseja a los propietarios que se pongan en contacto con un concesionario Volkswagen para que inspeccione o repare el vehículo cuanto antes.

Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de diez (10) días a partir de su recepción. Si cambió su dirección o vendió el vehículo, tenga a bien completar la tarjeta prepagada de Respuesta del propietario que se encuentra adjunta y enviarla por correo para que podamos actualizar nuestros registros.

Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, visite www.vw.com/owners/recalls e ingrese el número de identificación del vehículo (VIN) en la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio).

Si tiene alguna pregunta sobre esta notificación, póngase en contacto con nosotros utilizando su medio de comunicación preferido en www.vw.com/contact o por teléfono al 800-893-5298.

Si aún no está satisfecho, puede presentar una queja a la siguiente dirección:  The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la Línea directa de seguridad de vehículos al 1-888-327-4236 (TTY: 1-800-424-9153) o bien visitar https://www.safercar.gov.

Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; no obstante, hemos tomado medidas para garantizar su seguridad y su continua satisfacción con el vehículo.

Atentamente,

Protección del Consumidor de Volkswagen

 

Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de diez (10) días a partir de su recepción. Si cambió su dirección o vendió el vehículo, tenga a bien completar la tarjeta prepagada de Respuesta del propietario que se encuentra adjunta y enviarla por correo para que podamos actualizar nuestros registros.

69Z5 USA


Safety Recall

69Z5

 

What vehicles are included in Safety Recall 69Z5?

Certain 2015-2016 model year Volkswagen Tiguan & CC vehicles.

 

What is the safety concern for Safety Recall 69Z5?

A faulty capacitor in the airbag control module can cause the airbags in the vehicle to deactivate, or lead to an unexpected deployment of the airbags and/or safety belt pretensioners. An inadvertent airbag deployment may increase the risk of an injury due to the deployment or increase the risk of a crash without warning. A deactivated airbag in case of a crash may increase the risk of an injury in a crash where an airbag deployment would have been necessary.

 

What is the repair for Safety Recall 69Z5?

Volkswagen is working on updated software to address this issue; all affected vehicles will receive the updated software once it becomes available. A small number of vehicles are expected to require airbag control module replacement after the new software is installed under this recall. Volkswagen will send a letter as soon as the recall work can be completed on your vehicle. The recall repair(s) will be performed for you for FREE.

 

When will the repair for Safety Recall 69Z5 be available?

Volkswagen will send a letter as soon as the recall work can be completed on your vehicle. The recall repair(s) will be performed for you for FREE.

 

Are there any precautions I should take because my vehicle is part of Safety Recall 69Z5?

If the airbag warning light comes on, it indicates an airbag system problem and owners are advised to contact a Volkswagen dealer to have the vehicle inspected/serviced without delay.

 

How will I know when I can get my vehicle fixed under Safety Recall 69Z5?

Volkswagen will send you a letter via first-class mail when the recall repair is available for your vehicle. Until then, if you have any questions or vehicle concerns, please click here to find a Volkswagen dealer or click here to Contact Us.

 


Safety Recall

69Z5

 

What vehicles are included in Safety Recall 69Z5?

Country Model Year(s) Vehicle
USA 2015-2016 TIGUAN
USA 2015-2016 CC

 

What is the safety concern for Safety Recall 69Z5?

A faulty capacitor in the airbag control module can cause the airbags in the vehicle to deactivate, or lead to an unexpected deployment of the airbags and/or safety belt pretensioners. An inadvertent airbag deployment may increase the risk of an injury due to the deployment or increase the risk of a crash without warning. A deactivated airbag in case of a crash may increase the risk of an injury in a crash where an airbag deployment would have been necessary.

 

What is the repair for Safety Recall 69Z5?

Your authorized Volkswagen dealer will install new software that is able to detect an increase of the Equivalent Series Resistance (ESR). This recall repair is available now. Please contact your local Volkswagen Dealership to schedule an appointment. If you are not familiar with one, please click here to locate a Volkswagen Dealer near you. After the new software is installed under this recall, the system may detect an internal fault that will require replacement of the airbag control module.

Because of this, Volkswagen is also providing extended warranty coverage for the airbag control module if a certain, specific fault code related to the faulty capacitor this recall addresses is present at the time of diagnosis.

This warranty extension coverage is for 10 years/unlimited mileage from the vehicle’s original inservice date.

 

When will the repair for Safety Recall 69Z5 be available?

Parts are available now and repairs have begun. Please contact your local Volkswagen Dealership to schedule an appointment. If you are not familiar with one, please click here to locate a Volkswagen Dealer near you.

 

Are there any precautions I should take because my vehicle is part of Safety Recall 69Z5?

If the airbag warning light comes on, it indicates an airbag system problem and owners are advised to contact a Volkswagen dealer to have the vehicle inspected/serviced without delay.

 


VOLKSWAGEN DEALER COMMUNICATION – USA ONLY

Projected Timing for Repair Available – Upcoming Safety Recalls 69Z5 & 37M2

This notice is for:
  • Dealer Principal
  • Service Manager
  • Warranty Administrator
  • General Manager
  • Parts Manager
  • Technicians
  • Sales Managers
  • Service Consultant

 

Date: September 11, 2019
Safety Recall 69Z5

Airbag Control Unit

Model Year(s) Vehicle Total Vehicle Count
2015-2016 TIGUAN 25,239
2015-2016 CCF 2,583

 

  • Current status: REPAIR NOT YET AVAILABLE
  • Projected timing for repair available: October 2019
  • Check daily campaign open inventory report or OMD for affected vehicles in inventory; these are currently on stop-sale hold until the recall repair becomes available.
  • Interim owner notification (Repair Not Yet Available) will be mailed September 13, 2019
Safety Recall 37M2

Micro Switch

Model Year(s) Vehicle Total Vehicle Count
2015-2017 GTI A7 17,473
2017 GOLF SPORTWAGEN 10,149
2015-2019 GOLF A7 7,381
2018-2019 GTI GP 3,805
2017-2019 BEETLE CONVERTIBLE GP 9,521
2018-2019 GOLF SPORTWAGEN GP 4,369
2011-2014 JETTA A6 405,891
2017-2019 BEETLE GP 11,943
2015-2018 JETTA GP 135,485
2012-2016 BEETLE 53,784
2012-2016 BEETLE CONVERTIBLE 19,226

 

  • Current status: REPAIR NOT YET AVAILABLE
  • Projected timing for repair available: December 2019
  • Check daily campaign open inventory report or OMD for affected vehicles in inventory; these are currently on stop-sale hold until the recall repair becomes available.
  • Interim owner notification (Repair Not Yet Available) will be mailed October 18, 2019

 

-END OF MESSAGE-

IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. 

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

Projected dates/timing are subject to change. Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. 

 

Volkswagen Customer Protection

69Z5/37M2_DLR_UPDATE

 


Advance Notice – Safety Recall 69Z5 / Airbag Control Module

This notice is for:
  • Dealer Principal
  • Service Manager
  • Warranty Administrator
  • General Manager
  • Parts Manager
  • Technicians
  • Sales Managers
  • Service Consultant

 

Date: July 29, 2019
Issue: A faulty capacitor in the airbag control module can cause the airbags in the vehicle to deactivate, or, in rare cases, lead to an unexpected deployment of the airbags and/or safety belt pretensioners, resulting in an increased risk of injury in a crash. An inadvertent airbag deployment may increase the risk of an injury due to the deployment or increase the risk of a crash without warning. A deactivated airbag in case of a crash may increase the risk of an injury in a crash where an airbag deployment would have been necessary.
Precautions: If the airbag warning light comes on, it indicates an airbag system problem and owners are advised to contact a Volkswagen dealer to have the vehicle inspected/serviced without delay.
Repair:
  • REPAIR NOT YET AVAILABLE on July 30, 2019
  • Check daily campaign open inventory report or OMD for affected vehicles in inventory
  • Repair every affected inventory vehicle before delivery to consumers.
Affected Vehicles
Country Model Year(s) Vehicle  Vehicle Count
USA 2015-2016 TIGUAN 25,239
USA 2015-2016 CCF 2,583
CAN 2015-2016 TIGUAN 6,684
CAN 2015-2016 CCF 78

*Counts reflect overall recall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.

Elsa is the only valid campaign inquiry & verification source.

Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. 

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

 

-END OF MESSAGE-

Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. 

 

Volkswagen Customer Protection
69Z5_DLR_ADV

 


4 Affected Products

Vehicles

MAKE MODEL YEAR
VOLKSWAGEN CC 2015-2016
VOLKSWAGEN TIGUAN 2015-2016

 


15 Associated Documents

ISSUED Owner Notification Letter(Part 577) – PRI

RCONL-19V535-3809.pdf 41.547KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V535-0752.pdf 33.561KB

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vw_69Z5 FAQ_12132019

RMISC-19V535-6271.pdf 108.616KB

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Date: September 11, 2019 Projected Timing for Repair Available – Upcoming Safety Recalls 69Z5 & 37M2

RMISC-19V535-6618.pdf 83.475KB

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Miscellaneous Document

RMISC-19V535-2853.pdf 108.616KB

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Recall Quarterly Report #1, 2019-4

RCLQRT-19V535-3928.PDF 211.149KB

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Manufacturer Notices(to Dealers,etc) – July 29, 2019 Advance Notice – Safety Recall 69Z5 / Airbag Control Module

RCMN-19V535-3858.pdf 92.108KB

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Recall Quarterly Report #2, 2020-1

RCLQRT-19V535-6755.PDF 211.255KB

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Recall Acknowledgement

RCAK-19V535-8963.pdf 243.932KB

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