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July 17, 2019 NHTSA CAMPAIGN NUMBER: 19V535000
Deactivated air bags increases the risk of injury. Inadvertent deployment of the air bags increase the risk of a crash.
NHTSA Campaign Number: 19V535
Manufacturer Volkswagen Group of America, Inc.
Components AIR BAGS
Potential Number of Units Affected 27,822
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2016 Tiguan and CC vehicles. The air bag Electronic Control Unit (ECU) may have a defective power supply capacitor that can result in air bag deactivation or inadvertent deployment of the air bags.
Remedy
Volkswagen will notify owners, and dealers will install new software and replace the air bag ECU as necessary, free of charge. The recall began November 25, 2019. Volkswagen’s number for this recall is 69Z5.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Volkswagen has a Recall
Safety Recall
Code: 69Z5
Subject | Airbag Control Module | |||||||||||||||
Release Date | November 14, 2019 | |||||||||||||||
Affected Vehicles |
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
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Problem Description | A faulty capacitor in the airbag control module can cause the airbags in the vehicle to deactivate, or, in rare cases, lead to an unexpected deployment of the airbags and/or safety belt pretensioners, resulting in an increased risk of injury in a crash. An inadvertent airbag deployment may increase the risk of an injury due to the deployment or increase the risk of a crash without warning. A deactivated airbag in case of a crash may increase the risk of an injury in a crash where an airbag deployment would have been necessary. | |||||||||||||||
Corrective Action | Recall repair: The affected vehicles will be flashed with a new software that is able to detect an increase of the Equivalent Series Resistance (ESR). In cases where the new software detects an increased ESR, the airbag control module will be replaced.
Post-Recall Repair Warranty Extension – Airbag Control Module:
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Precautions | If the airbag warning light comes on, it indicates an airbag system problem and owners are advised to contact a Volkswagen dealer to have the vehicle inspected/serviced without delay. | |||||||||||||||
Parts Information |
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Code Visibility | On November 14, 2019, the recall code was applied to affected vehicles. | |||||||||||||||
Owner Notification | Owner notification will take place in November 2019. Owner letter examples are included in this bulletin for your reference.
Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. |
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Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:
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Service Number | 69Z5 | |||||||||||||||
Damage Code | 0099 | |||||||||||||||
Parts Vendor Code | WWO | |||||||||||||||
Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 |
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Causal Indicator | Mark labor as causal | |||||||||||||||
Vehicle Wash/Loaner | Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the mobility program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility. |
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Criteria I.D. | 01 | |||||||||||||||
Connect battery charger
-AND- Perform airbag control module SVM operation.
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AND – ONLY if airbag control module requires replacement: | ||||||||||||||||
Replace airbag control module
-AND- Code new airbag control module
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Customer Letter Example (USA)
NHTSA: 19V535
Subject: Safety Recall 69Z5 – Airbag Control Module
Certain 2015-2016 Model Year Volkswagen Tiguan & CC Vehicles
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2015-2016 model year Volkswagen Tiguan and CC vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue? A faulty capacitor in the airbag control module can cause the airbags in the vehicle to deactivate, or lead to an unexpected deployment of the airbags and/or safety belt pretensioners. An inadvertent airbag deployment may increase the risk of an injury due to the deployment or increase the risk of a crash without warning. A deactivated airbag in case of a crash may increase the risk of an injury in a crash where an airbag deployment would have been necessary.
What will we do? | To correct this defect, your authorized Volkswagen dealer will install new software that is able to detect an increase of the Equivalent Series Resistance (ESR). The software update will take less than one hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. |
Extended warranty coverage for airbag control module | After the new software is installed under this recall, the system may detect an internal fault that will require replacement of the airbag control module.
Because of this, Volkswagen is also providing extended warranty coverage for the airbag control module if a certain, specific fault code related to the faulty capacitor this recall addresses is present at the time of diagnosis. This warranty extension coverage is for 10 years/unlimited mileage from the vehicle’s original in-service date. Should the faulty capacitor issue be present and your vehicle is within the time limit of the extended warranty, your authorized Volkswagen dealer will replace the airbag control module at no cost to you. Please be aware that other conditions (unrelated to the issue described in this letter) may cause the airbag system warning light in your vehicle to illuminate. Customers should be prepared to cover diagnosis and repair costs associated with these other, unrelated conditions. |
What should you do? | Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. |
Precautions you should take | If the airbag warning light comes on, it indicates an airbag system problem and owners are advised to contact a Volkswagen dealer to have the vehicle inspected/serviced without delay. |
Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. |
Reimbursement of Expenses | If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement. |
Can we assist you further? | If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800893-5298. |
Checking your vehicle for open Recalls and Service Campaigns | To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. |
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-4249153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
Customer Letter Example (CANADA)
Transport Canada Recall: 2019-352
Subject: Safety Recall 69Z5 – Airbag Control Module
Certain 2015-2016 Model Year Volkswagen Tiguan & CC Vehicles
Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.
What is the issue? | A faulty capacitor in the airbag control module can cause the airbags in the vehicle to deactivate, or, in rare cases, lead to an unexpected deployment of the airbags and/or safety belt pretensioners, resulting in an increased risk of injury in a crash. An inadvertent airbag deployment may increase the risk of an injury due to the deployment or increase the risk of a crash without warning. A deactivated airbag in case of a crash may increase the risk of an injury in a crash where an airbag deployment would have been necessary. |
What will we do? | To correct this defect, your authorized Volkswagen dealer will install new software that is able to detect an increase of the Equivalent Series Resistance (ESR). The software update will take less than one hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. |
Extended warranty coverage for airbag control module | After the new software is installed under this recall, the system may detect an internal fault that will require replacement of the airbag control module.
Because of this, Volkswagen is also providing extended warranty coverage for the airbag control module if a certain, specific fault code related to the faulty capacitor this recall addresses is present at the time of diagnosis. This warranty extension coverage is for 10 years/unlimited mileage from the vehicle’s original in-service date. Should the faulty capacitor issue be present and your vehicle is within the time limit of the extended warranty, your authorized Volkswagen dealer will replace the airbag control module at no cost to you. Please be aware that other conditions (unrelated to the issue described in this letter) may cause the airbag system warning light in your vehicle to illuminate. Customers should be prepared to cover diagnosis and repair costs associated with these other, unrelated conditions. |
What should you do? | Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. |
Precautions you should take | If the airbag warning light comes on, it indicates an airbag system problem and owners are advised to contact a Volkswagen dealer to have the vehicle inspected/serviced without delay. |
Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. |
Reimbursement of Expenses | If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement. |
Can we assist you further? | If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from
8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. |
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
Repair Available – Safety Recall 69Z5 / Airbag Control Module
This notice is for: |
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Date: | November 13, 2019 | ||||||||||||||||||||
Issue: | A faulty capacitor in the airbag control module can cause the airbags in the vehicle to deactivate, or, in rare cases, lead to an unexpected deployment of the airbags and/or safety belt pretensioners, resulting in an increased risk of injury in a crash. An inadvertent airbag deployment may increase the risk of an injury due to the deployment or increase the risk of a crash without warning. A deactivated airbag in case of a crash may increase the risk of an injury in a crash where an airbag deployment would have been necessary. | ||||||||||||||||||||
Precautions: | If the airbag warning light comes on, it indicates an airbag system problem and owners are advised to contact a Volkswagen dealer to have the vehicle inspected/serviced without delay. | ||||||||||||||||||||
Repair: |
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Post-Recall Repair Warranty Extension – Airbag Control Module | After the new software is installed, the system may detect an internal fault that will require replacement of the airbag control module. Because of this, Volkswagen is also providing extended warranty coverage for the airbag control module if a certain, specific fault code related to the faulty capacitor this recall addresses is present at the time of diagnosis.
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Parts Department: | Parts Control Type: VIN to order | ||||||||||||||||||||
Affected Vehicles |
*Counts reflect overall recall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. |
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Notes: |
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the mobility program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. |
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 69Z5_DLR_LAUNCH
IMPORTANT SAFETY RECALL
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <VIN>
NHTSA: 19V535
IMPORTANT!
A SAFETY RECALL HAS BEEN ISSUED FOR YOUR VEHICLE
Safety Recall 69Z5 – Airbag Control Module
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2015-2016 model year Volkswagen Tiguan and CC vehicles. Our records show that you are the owner of a vehicle affected by this action.
Recall Description: A faulty capacitor in the airbag control module can cause the airbags in the vehicle to deactivate or lead to an unexpected deployment of the airbags and/or safety belt pretensioners. An inadvertent airbag deployment may increase the risk of an injury due to the deployment or increase the risk of a crash without warning. A deactivated airbag in case of a crash may increase the risk of an injury in a crash where an airbag deployment would have been necessary.
THIS RECALL REPAIR IS NOT YET AVAILABLE.
Volkswagen is working on updated software to address this issue; all affected vehicles will receive the updated software once it becomes available. A small number of vehicles are expected to require airbag control module replacement after the new software is installed under this recall. We will send another letter as soon as the recall work can be completed on your vehicle. The recall repair(s) will be performed for you for FREE.
Please note! If the airbag warning light comes on, it indicates an airbag system problem and owners are advised to contact a Volkswagen dealer to have the vehicle inspected/serviced without delay.
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
If you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298.
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
69Z5 USA
IMPORTANTE CAMPAÑA DE LLAMADA A REVISIÓN POR MOTIVOS DE SEGURIDAD
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
El presente aviso afecta a su vehículo: <VIN>
NHTSA: 19V535
¡IMPORTANTE!
SE REALIZÓ UNA CAMPAÑA DE LLAMADA A REVISIÓN POR MOTIVOS DE SEGURIDAD PARA SU VEHÍCULO
Campaña de llamada a revisión 69Z5: Módulo de control de la bolsa de aire
El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad con Vehículos Motorizados de EE. UU. Volkswagen ha determinado que existe un defecto relacionado con la seguridad vehicular en determinados vehículos Volkswagen Tiguan y CC modelos 2015-2016. Nuestros registros indican que usted es propietario(a) de un vehículo afectado por esta medida.
Descripción de la campaña de llamada a revisión: Un condensador defectuoso en el módulo de control de la bolsa de aire puede provocar que las bolsas de aire del vehículo se desactiven o provocar un despliegue inesperado de las bolsas de aire o los pretensores de los cinturones de seguridad. El despliegue accidental de una bolsa de aire puede aumentar el riesgo de lesiones o de un choque sin previo aviso. Una bolsa de aire desactivada puede aumentar el riesgo de lesiones en un accidente en el que hubiera sido necesario desplegar una bolsa de aire.
ESTE SERVICIO DE REPARACIÓN AÚN NO ESTÁ DISPONIBLE.
Volkswagen está trabajando en la actualización del software para resolver este problema. Todos los vehículos afectados recibirán el software actualizado una vez que esté disponible. Se espera que un número muy limitado de vehículos requiera el reemplazo del módulo de control de las bolsas de aire después de que se instale el nuevo software bajo esta llamada a revisión. Enviaremos otra carta tan pronto como pueda realizarse el servicio de reparación en su vehículo. Estas reparaciones por llamada a revisión se realizarán de forma gratuita.
Recuerde: Si la luz de advertencia de la bolsa de aire se enciende, indica que hay un problema con el sistema de bolsas de aire y se aconseja a los propietarios que se pongan en contacto con un concesionario Volkswagen para que inspeccione o repare el vehículo cuanto antes.
Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de diez (10) días a partir de su recepción. Si cambió su dirección o vendió el vehículo, tenga a bien completar la tarjeta prepagada de Respuesta del propietario que se encuentra adjunta y enviarla por correo para que podamos actualizar nuestros registros.
Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, visite www.vw.com/owners/recalls e ingrese el número de identificación del vehículo (VIN) en la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio).
Si tiene alguna pregunta sobre esta notificación, póngase en contacto con nosotros utilizando su medio de comunicación preferido en www.vw.com/contact o por teléfono al 800-893-5298.
Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la Línea directa de seguridad de vehículos al 1-888-327-4236 (TTY: 1-800-424-9153) o bien visitar https://www.safercar.gov.
Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; no obstante, hemos tomado medidas para garantizar su seguridad y su continua satisfacción con el vehículo.
Atentamente,
Protección del Consumidor de Volkswagen
Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de diez (10) días a partir de su recepción. Si cambió su dirección o vendió el vehículo, tenga a bien completar la tarjeta prepagada de Respuesta del propietario que se encuentra adjunta y enviarla por correo para que podamos actualizar nuestros registros.
69Z5 USA
Safety Recall
69Z5
What vehicles are included in Safety Recall 69Z5?
Certain 2015-2016 model year Volkswagen Tiguan & CC vehicles.
What is the safety concern for Safety Recall 69Z5?
A faulty capacitor in the airbag control module can cause the airbags in the vehicle to deactivate, or lead to an unexpected deployment of the airbags and/or safety belt pretensioners. An inadvertent airbag deployment may increase the risk of an injury due to the deployment or increase the risk of a crash without warning. A deactivated airbag in case of a crash may increase the risk of an injury in a crash where an airbag deployment would have been necessary.
What is the repair for Safety Recall 69Z5?
Volkswagen is working on updated software to address this issue; all affected vehicles will receive the updated software once it becomes available. A small number of vehicles are expected to require airbag control module replacement after the new software is installed under this recall. Volkswagen will send a letter as soon as the recall work can be completed on your vehicle. The recall repair(s) will be performed for you for FREE.
When will the repair for Safety Recall 69Z5 be available?
Volkswagen will send a letter as soon as the recall work can be completed on your vehicle. The recall repair(s) will be performed for you for FREE.
Are there any precautions I should take because my vehicle is part of Safety Recall 69Z5?
If the airbag warning light comes on, it indicates an airbag system problem and owners are advised to contact a Volkswagen dealer to have the vehicle inspected/serviced without delay.
How will I know when I can get my vehicle fixed under Safety Recall 69Z5?
Volkswagen will send you a letter via first-class mail when the recall repair is available for your vehicle. Until then, if you have any questions or vehicle concerns, please click here to find a Volkswagen dealer or click here to Contact Us.
Safety Recall
69Z5
What vehicles are included in Safety Recall 69Z5?
Country | Model Year(s) | Vehicle |
USA | 2015-2016 | TIGUAN |
USA | 2015-2016 | CC |
What is the safety concern for Safety Recall 69Z5?
A faulty capacitor in the airbag control module can cause the airbags in the vehicle to deactivate, or lead to an unexpected deployment of the airbags and/or safety belt pretensioners. An inadvertent airbag deployment may increase the risk of an injury due to the deployment or increase the risk of a crash without warning. A deactivated airbag in case of a crash may increase the risk of an injury in a crash where an airbag deployment would have been necessary.
What is the repair for Safety Recall 69Z5?
Your authorized Volkswagen dealer will install new software that is able to detect an increase of the Equivalent Series Resistance (ESR). This recall repair is available now. Please contact your local Volkswagen Dealership to schedule an appointment. If you are not familiar with one, please click here to locate a Volkswagen Dealer near you. After the new software is installed under this recall, the system may detect an internal fault that will require replacement of the airbag control module.
Because of this, Volkswagen is also providing extended warranty coverage for the airbag control module if a certain, specific fault code related to the faulty capacitor this recall addresses is present at the time of diagnosis.
This warranty extension coverage is for 10 years/unlimited mileage from the vehicle’s original inservice date.
When will the repair for Safety Recall 69Z5 be available?
Parts are available now and repairs have begun. Please contact your local Volkswagen Dealership to schedule an appointment. If you are not familiar with one, please click here to locate a Volkswagen Dealer near you.
Are there any precautions I should take because my vehicle is part of Safety Recall 69Z5?
If the airbag warning light comes on, it indicates an airbag system problem and owners are advised to contact a Volkswagen dealer to have the vehicle inspected/serviced without delay.
VOLKSWAGEN DEALER COMMUNICATION – USA ONLY
Projected Timing for Repair Available – Upcoming Safety Recalls 69Z5 & 37M2
This notice is for: |
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Date: | September 11, 2019 | ||||||||||||||||||||||||||||||||||||
Safety Recall 69Z5
Airbag Control Unit |
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Safety Recall 37M2
Micro Switch |
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-END OF MESSAGE-
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
Projected dates/timing are subject to change. Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
69Z5/37M2_DLR_UPDATE
Advance Notice – Safety Recall 69Z5 / Airbag Control Module
This notice is for: |
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Date: | July 29, 2019 | ||||||||||||||||||||
Issue: | A faulty capacitor in the airbag control module can cause the airbags in the vehicle to deactivate, or, in rare cases, lead to an unexpected deployment of the airbags and/or safety belt pretensioners, resulting in an increased risk of injury in a crash. An inadvertent airbag deployment may increase the risk of an injury due to the deployment or increase the risk of a crash without warning. A deactivated airbag in case of a crash may increase the risk of an injury in a crash where an airbag deployment would have been necessary. | ||||||||||||||||||||
Precautions: | If the airbag warning light comes on, it indicates an airbag system problem and owners are advised to contact a Volkswagen dealer to have the vehicle inspected/serviced without delay. | ||||||||||||||||||||
Repair: |
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Affected Vehicles |
*Counts reflect overall recall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. |
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Notes: | IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. |
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
69Z5_DLR_ADV
4 Affected Products
Vehicles
MAKE | MODEL | YEAR |
VOLKSWAGEN | CC | 2015-2016 |
VOLKSWAGEN | TIGUAN | 2015-2016 |
15 Associated Documents
ISSUED Owner Notification Letter(Part 577) – PRI
RCONL-19V535-3809.pdf 41.547KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V535-0752.pdf 33.561KB
vw_69Z5 FAQ_12132019
RMISC-19V535-6271.pdf 108.616KB
Date: September 11, 2019 Projected Timing for Repair Available – Upcoming Safety Recalls 69Z5 & 37M2
RMISC-19V535-6618.pdf 83.475KB
Miscellaneous Document
RMISC-19V535-2853.pdf 108.616KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V535-3928.PDF 211.149KB
Manufacturer Notices(to Dealers,etc) – July 29, 2019 Advance Notice – Safety Recall 69Z5 / Airbag Control Module
Recall Quarterly Report #2, 2020-1
RCLQRT-19V535-6755.PDF 211.255KB
Recall Acknowledgement
RCAK-19V535-8963.pdf 243.932KB