91EK Inoperative Rearview Camera Display – 2022-2023 Volkswagen

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-823 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : NOV 02, 2022 NHTSA Recall No. : 22V-823 Manufacturer Recall No. : VW: 91EK, Audi: 91EL Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 2,585 Estimated percentage with defect : 5 % Vehicle Information : Vehicle 1 : 2023-2023 Volkswagen ID4 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. ID4 – 140 Production Dates : SEP 17, 2022 – OCT 17, 2022 VIN Range 1 : Begin : 1V2GNPE81PC000412 End : 1V2GNPE85PC001305 ✔ Not sequential Vehicle 2 : 2022-2022 Volkswagen ID4 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. ID4 – 214 Production Dates : APR 07, 2022 – SEP 07, 2022 VIN Range 1 : Begin : WVGTMPE24NP037292 End : WVGGNPE24NP069500 ✔ Not sequential Part 573 Safety Recall Report 22V-823 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Volkswagen GOLF R A8 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. Golf R A8- 215 Production Dates : JAN 12, 2022 – JUN 16, 2022 VIN Range 1 : Begin : WVWFB7CDXNW146387 End : WVWFB7CD0NW217435 ✔ Not sequential Vehicle 4 : 2022-2023 Volkswagen GOLF GTI Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. Golf GTI – 1307 Production Dates : JAN 10, 2022 – SEP 09, 2022 VIN Range 1 : Begin : WVWH87CD3NW012263 End : WVW2A7CD2PW117177 ✔ Not sequential Vehicle 5 : 2022-2022 Audi S3 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. S3 Sedan – 36 Production Dates : DEC 21, 2021 – FEB 23, 2022 VIN Range 1 : Begin : WAUJ3DGY4NA041616 End : WAUH3DGY9NA060452 ✔ Not sequential Part 573 Safety Recall Report 22V-823 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 6 : 2022-2022 Audi RS3 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. RS3 Sedan – 3 Production Dates : APR 01, 2022 – MAY 04, 2022 VIN Range 1 : Begin : WUAG4DGY2NA905463 End : WUAG4DGY6NA906082 ✔ Not sequential Vehicle 7 : 2022-2022 Audi Q4 E-TRON SUV Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. Q4 e-tron SUV – 6 Production Dates : FEB 04, 2022 – SEP 07, 2022 VIN Range 1 : Begin : WA1H2BFZ3NP032061 End : WA1H2BFZ6NP057228 ✔ Not sequential Vehicle 8 : 2022-2022 Audi A3 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. A3 Sedan – 664 Production Dates : DEC 21, 2021 – JUN 13, 2022 VIN Range 1 : Begin : WAUGUDGY0NA041488 End : WAUAUDGY0NA101405 ✔ Not sequential Part 573 Safety Recall Report 22V-823 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : On the affected vehicles, after shifting into reverse or manually activating the parking function, the rearview camera picture may not be displayed. The rearview camera image may not meet the response time requirement of Federal Motor Vehicle Safety Standard No. 111, Rear Visibility. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : A rearview camera with a deactivated image can reduce the driver’s information of what is behind the vehicle, increasing the risk of a crash or injury to people outside the vehicle. Description of the Cause : Due to deviations within the maintenance process at the supplier, soldering joints on the printed circuit board may have been exposed to too high mechanical pressure by a pusher tool, which could damage soldering joints. Identification of Any Warning that can Occur : On certain vehicles the system may display an information, that the rearview camera is not available. Involved Components : Component Name 1 : Swing logo containing the rearview camera Component Description : swing logo with rearview camera Component Part Number : 5H0.827.469.N Component Name 2 : Rearview camera Component Description : Rearview camera Component Part Number : 1EA.980.556.E Component Name 3 : Rearview camera Component Description : Rearview camera Component Part Number : 1EA.980.556.F Component Name 4 : Rearview camera Component Description : Rearview camera Component Part Number : 5WA.980.556.B Part 573 Safety Recall Report 22V-823 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 5 : Rearview camera Component Description : Rearview camera Component Part Number : 5WA.980.556.C Component Name 6 : Rearview camera Component Description : Rearview camera Component Part Number : 5WA.980.556.D Supplier Identification : Component Manufacturer Name : Ficosa International Maroc, S.A.R.L. Address : Rocade Rabat-Sale ZONE FRANCHE TECHNOPOLIS Sale Foreign States 11103 Country : Morocco Chronology : May 2022: In CW19, the first field claims on this topic were reported and the analysis was started. June – August 2022: First claimed part received and sent to the supplier for analysis. Parts analysis at supplier started. September – October 2022: Root cause analysis finished in CW38, Identification of potentially affected vehicles based on supplier production records and vehicle production records. October 21th 2022: Topic was presented and discussed in the Volkswagen product safety committee and a recall was recommended. October 24th 2022: Topic was presented and discussed in the Audi product safety committee and a recall was recommended. October 26th 2022: Volkswagen and Audi’s product safety committee makes the determination of a noncompliance for the US and decides a non-compliance recall, based on the prognosed failure rate. Audi has received 47 warranty claims in the U.S. market in which the rear view camera failed and had to be replaced. Audi has not received any reports of a crash or injury due to this topic. Volkswagen has received 149 warranty claims for GTI/Golf and 77 for the ID.4. Volkswagen has not received any reports of a crash or injury due to this topic. Part 573 Safety Recall Report 22V-823 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Affected vehicles will receive a new rearview camera at no cost to the customer. Volkswagen and Audi will not offer a reimbursement plan under this recall, as all affected vehicles are still under warranty. How Remedy Component Differs from Recalled Component : The part numbers for the remedy and the recalled components are the same. The remedy rear view cameras have been produced outside of the suspect manufacturing period at the supplier. [November 30, 2022- February 9, 2022] Identify How/When Recall Condition was Corrected in Production : On Febuary 9, 2022 the production at supplier was already corrected due to regulary scheduled maintenance. At that point in time supplier was not aware of the issue. Vehicles produced after October 17, 2022 have been produced with rear view cameras according to manufacturing specification. Recall Schedule : Description of Recall Schedule : Dealers/Owners: On or before January 01, 2023 Planned Dealer Notification Date : JAN 01, 2023 – JAN 01, 2023 Planned Owner Notification Date : JAN 01, 2023 – JAN 01, 2023 * NR – Not Reported

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 91EK_DLR_ADV Advance Notice – Compliance Recall 91EK / Rearview Camera Noncompliance This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: November 10, 2022 Issue: On the affected vehicles, after shifting into reverse or manually activating the parking function, the rearview camera picture may not be displayed. The rearview camera image may not meet the regulatory response time requirement. A rearview camera with a deactivated image can reduce the driver’s information of what is behind the vehicle, increasing the risk of a crash or injury to people outside the vehicle. Precautions: If the rearview camera image is deactivated while in reverse, drivers should exercise further caution when reversing the vehicle. Additionally, on certain vehicles, the system may display information that the rearview camera is not available. Repair:  REPAIR NOT YET AVAILABLE  Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2023 GOLF GTI 1,307 USA 2022 2022 GOLF R 215 USA 2022 2023 ID4 354 CAN 2022 2023 GOLF GTI 314 CAN 2022 2022 GOLF R 181 CAN 2022 2022 ID4 7 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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