91EK Inoperative Rearview Camera Display – 2022-2023 Volkswagen

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November 2, 2022 NHTSA CAMPAIGN NUMBER: 22V823000

Inoperative Rearview Camera Display/FMVSS 111

An inoperative rearview camera display can reduce the driver’s rear visibility, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V823

Manufacturer Volkswagen Group of America, Inc.

Components BACK OVER PREVENTION

Potential Number of Units Affected 2,585

 

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Golf R A8, Audi S3, RS3 Sedan, Q4 E-Tron SUV, A3 Sedan, and 2022-2023 Volkswagen Golf GTI, and ID4 vehicles. The rearview camera image may be blank or unresponsive when the vehicle is placed in reverse gear or when the park function is manually activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed to Audi owners February 14, 2023. Volkswagen owners will receive an owner notification letter once remedy parts become available. Owners may contact Volkswagen’s customer service at 1-800-893-5298 and Audi’s customer service at 1-800-253-2834. Volkswagen’s numbers for this recall are (Volkswagen) 91EK and (Audi) 91EL.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Volkswagen has a Recall

 


Affected Vehicles

Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2022 2023 GOLF GTI 1,307
USA 2022 2022 GOLF R 215
USA 2022 2023 ID4 354
CAN 2022 2023 GOLF GTI 314
CAN 2022 2022 GOLF R 181
CAN 2022 2022 ID4 7

 

Problem Description

On the affected vehicles, after shifting into reverse or manually activating the parking function, the rearview camera picture may not be displayed. The rearview camera image may not meet the regulatory response time requirement. A rearview camera with a deactivated image can reduce the driver’s information of what is behind the vehicle, increasing the risk of a crash or injury to people outside the vehicle.

 

Corrective Action

Replace the rearview camera.

 

Precautions

If the rearview camera image is deactivated while in reverse, drivers should exercise further caution when reversing the vehicle. Additionally, on certain vehicles, the system may display information that the rearview camera is not available.

 

Code Visibility

On November 10, 2022, the campaign code was applied to affected vehicles.

 

Owner Notification

Owner notification will take place in April 2023. Owner letter examples are included in this bulletin for your reference.

 

Repair Overview

Replace rear view camera.

 


Chronology :

May 2022: In CW19, the first field claims on this topic were reported and the analysis was started.

June – August 2022: First claimed part received and sent to the supplier for analysis. Parts analysis at supplier started.

September – October 2022: Root cause analysis finished in CW38, Identification of potentially affected vehicles based on supplier production records and vehicle production records.

October 21th 2022: Topic was presented and discussed in the Volkswagen product safety committee and a recall was recommended.

October 24th 2022: Topic was presented and discussed in the Audi product safety committee and a recall was recommended.

October 26th 2022: Volkswagen and Audi’s product safety committee makes the determination of a noncompliance for the US and decides a non-compliance recall, based on the prognosed failure rate.

Audi has received 47 warranty claims in the U.S. market in which the rear view camera failed and had to be replaced. Audi has not received any reports of a crash or injury due to this topic.

Volkswagen has received 149 warranty claims for GTI/Golf and 77 for the ID.4. Volkswagen has not received any reports of a crash or injury due to this topic.

Warranty claim date ranges for Volkswagen and Audi are as follows:

GTI/Golf – January 5, 2022 to October 27, 2022

ID.4 – May 7, 2021 to October 26, 2022

Audi – December 27, 2021 thru October 20, 2022

 


9 Affected Products

Vehicles

MAKE MODEL YEAR
AUDI A3 2022
AUDI Q4 E-TRON 2022
AUDI RS3 2022
AUDI S3 2022
VOLKSWAGEN GOLF R 2022
VOLKSWAGEN GTI 2022-2023
VOLKSWAGEN ID.4 2022-2023

 


18 Associated Documents

Recall Acknowledgement

RCAK-22V823-7678.pdf 646.217KB

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Noncompliance Notice 573 Report

RCLRPT-22V823-4139.PDF 220.676KB

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Volkswagen – Dealer Advance Notice – November 2022

RCMN-22V823-4292.pdf 839.896KB

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VolkswagenAudi Dealer Advance Notice – November 2022

RCMN-22V823-5795.pdf 839.967KB

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Recall 573 Report – November 23, 2022

RCLRPT-22V823-2767.PDF 220.87KB

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Recall 573 Report December 1, 2022

RCLRPT-22V823-8955.PDF 220.996KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-22V823-3215.pdf 109.212KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-22V823-7286.pdf 112.183KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-22V823-3788.pdf 127.842KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-22V823-0606.pdf 129.881KB

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Remedy Instructions and TSB

RCRIT-22V823-1905.pdf 3806.267KB

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VolkswagenAudi Dealer Communication – February 2023

RCMN-22V823-3381.pdf 221.391KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V823-9068.pdf 170.591KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V823-3582.pdf 155.624KB

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Remedy Instructions and TSB

RCRIT-22V823-3286.pdf 1452.677KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V823-7127.pdf 114.937KB

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Volkswagen – 91EK VW Dealer Launch Notice – April 2023

RCMN-22V823-4557.pdf 218.163KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V823-2342.pdf 101.925KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V823&docType=RCL

 


 

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Last update on 2024-01-29 / Affiliate links / Images from Amazon Product Advertising API

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