March 8, 2018 NHTSA CAMPAIGN NUMBER: 18V159000
Improperly Torqued Engine Support Bolts
If the engine support bolts were not properly tightened, an unexpected engine breakdown or loss of engine power may occur, increasing the risk of a crash.
NHTSA Campaign Number: 18V159
Manufacturer Volkswagen
Group of America, Inc.
Components ENGINE
Potential Number of Units Affected 4
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Tiguan long wheel base (LWB) vehicles. The engine support bolts on these vehicles may not have been properly tightened.
Remedy
Volkswagen will notify owners, and dealers will replace engine support bolts, free of charge. The recall began March 26, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 10F7.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Volkswagen has a Recall
Safety Recall
Code: 10F7
| Subject | Engine Support Bolts – USA ONLY | ||||||||||||||||||||||||
| Release Date | 03/15/2018 | ||||||||||||||||||||||||
| Affected Vehicles | U.S.A.: Certain 2018 MY Volkswagen Tiguan LWB
The four (4) vehicles affected by this recall are: 3VV3B7AX1JM000844 Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
| ||||||||||||||||||||||||
| Problem Description | Affected vehicles may have engine support bolts that were not properly torqued at the engine factory. Improperly torqued engine support bolts can result in an unexpected engine breakdown, sudden loss of engine power and a crash without warning. | ||||||||||||||||||||||||
| Corrective Action | Replace the engine support and associated bolts. | ||||||||||||||||||||||||
| Precautions | If a banging sound is heard coming from the engine compartment while the vehicle is in motion, owners are advised to stop in a safe location as soon as possible and contact Roadside to have the vehicle towed to an authorized Volkswagen dealer to have the vehicle inspected. | ||||||||||||||||||||||||
| Parts Information | Due to the small vehicle population, there will be no parts allocation. If parts are needed to support a vehicle repair, please contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com) or chat with the VIN to order. | ||||||||||||||||||||||||
| Code Visibility | On or about March 15, 2018, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about March 15, 2018, this campaign code will show open on affected vehicles in Elsa. On or about March 15, 2018, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.vw.com and on the NHTSA VIN lookup tool at www.safercar.gov. | ||||||||||||||||||||||||
| Owner Notification | The Volkswagen Customer CARE team will notify owners via telephone on March 16, 2018. Owner notification via first-class mail will also take place in March 2018. An owner letter example is included in this bulletin for your reference | ||||||||||||||||||||||||
| Additional Information | Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
| ||||||||||||||||||||||||
| Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:
| |||||||||||||||||||||||||
| Service Number | 10F7 | ||||||||||||||||||||||||
| Damage Code | 0099 | ||||||||||||||||||||||||
| Parts Vendor Code | WW0 | ||||||||||||||||||||||||
| Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 | ||||||||||||||||||||||||
| Causal Indicator | Mark engine support* as causal part | ||||||||||||||||||||||||
| Vehicle Wash/Loaner | Do not claim wash/loaner under this action | ||||||||||||||||||||||||
| Criteria I.D. | 01 | ||||||||||||||||||||||||
Replace engine support and associated bolts.
| |||||||||||||||||||||||||
1 Affected Product
Vehicle
| VOLKSWAGEN | TIGUAN | 2018 |
10 Associated Documents
Manufacturer Notices(to Dealers,etc) – Date: March 15, 2018 Subject: Safety Recall 10F7 Engine Support Bolts – USA ONLY Certain 2018 MY Volkswagen Tiguan LWB
Recall Acknowledgement
RCAK-18V159-6662.pdf 247.404KB
Defect Notice 573 Report
RCLRPT-18V159-9458.PDF 217.125KB
Remedy Instructions and TSB – Subject Engine Support Bolts – USA ONLY Release Date 03/15/2018
RCRIT-18V159-1192.pdf 686.892KB
ISSUED Owner Notification Letter(Part 577)
RCONL-18V159-0626.pdf 32.508KB
Recall Quarterly Report #2, 2018-2
RCLQRT-18V159-7505.PDF 214.618KB
Recall Quarterly Report #1, 2018-1
RCLQRT-18V159-9198.PDF 214.519KB
Recall Quarterly Report #4, 2018-4
RCLQRT-18V159-7581.PDF 211.429KB
Recall Quarterly Report #3, 2018-3
RCLQRT-18V159-5618.PDF 211.322KB
Recall Quarterly Report #5, 2019-1
RCLQRT-18V159-5038.PDF 211.531KB
Latest Recalls Documents
- Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V) Corrosion-Retardant: Satin Finish. Made in Taiwan
- Easy Storage: A sturdy plastic storage case is included. Non-Slip Grip: Knurled handle
- Easy to Read: High Contrast & Dual Range Scale. Accurate: Pre-Calibrated to ± 4%
- Accessories included: 1/2" Drive 5" long Extension Bar
- Simple and Reliable: “Click” sound tells the preset torque value is reached. Stop applying force when you hear and feel it.
- PRECISE & HIGH QUALITY - Manufactured in Taiwan, our torque wrench is engineered for superior precision. It ships pre-calibrated to +/- 4% accuracy, ensuring dependable results every time. Includes a calibration certificate with a trackable serial number for your assurance.
- DURABLE - Built to last, featuring a reinforced ratchet gear head made from hardened, heat-treated Chrome Vanadium alloy steel for maximum strength and durability.
- LONGEVITY - Protect your investment with our proprietary Electro-Black finish, providing advanced rust and corrosion resistance for extended tool life.
- PERFORMANCE - Easily read and set torque levels with our patent-pending dual-range scale. The high-contrast, yellow-on-black markings are designed for easy visibility, even in low-light conditions.
- OMFORT - Equipped with a reversible ratchet head that drives in both directions and measures torque in a clockwise direction. The ergonomic, knurled handle ensures a non-slip, comfortable grip, reducing hand fatigue.
- PRECISION - Ships pre-calibrated to +/- 4% accuracy and ready to use. Include calibration certificate with traceable serial number.
- DURABLE - Reinforced ratchet gear head constructed from hardened, heat treated Chrome Vanadium alloy steel.
- LONG-LASTING - Rust & corrosion protection with our unique and newly invented Electro-Black finish treatment.
- PERFORMANCE - Features an easy-to-read, highlighted yellow print dual-range scale. Identify the markings even in low-light conditions.
- COMFORTABLE - Comes with a reversible ratchet head that drives in both directions and measure torque in a clockwise direction.
- 【9-in-1 Torque Solution】Complete set includes 1/4", 3/8", and 1/2" drive click torque wrenches plus 6 essential adapters (extension bars, universal joint, drive adapters) securely stored in a sturdy portable case.
- 【High Precision & Dual Scales】Factory-calibrated to ±3% accuracy with included certificate; features dual-range scales (1/4": 10-220 in.lb, 3/8": 5-45 ft.lb, 1/2": 10-170 ft.lb) for versatile application coverage.
- 【Clear & Safe Audible Click】Upgraded loud "Click" sound provides a distinct, reliable signal (strong over 5 N.m, subtle under) when preset torque is reached, preventing overtightening and ensuring safety.
- 【Smooth 72-Tooth Ratchet & Quick Release】Reversible 72-tooth ratchet head offers a low 5° arc swing for use in tight spaces and smooth operation in both directions. Quick-release button ensures secure socket changes.
- 【Durable Construction & Wide Use】Hardened Cr-V steel ratchet heads and phosphated adapters resist wear; aerospace aluminum handles ensure lightweight strength and corrosion resistance. Ideal for precise torque on bikes, motorcycles, cars, trucks, wheels, and industrial applications. Backed by 24-month support.
- [MATERIAL] SUZUME torque wrenches are made of CR-V steel to ensure the durability of the torque wrench. The surface is also chrome-plated, which not only improves corrosion and wear resistance, but also gives the torque wrench set automotive a mirror-like luster, adding a touch of eye-catching beauty. For the handle, we chose a lightweight aluminum alloy, whose low-density characteristics greatly reduce the overall weight of the tool, making it easier to operate.
- [HIGH ACCURACY] The SUZUME 3PCS torque wrench set multiple sizes, covering torque wrench 1/2 drive,torque wrench 3/8 drive and 1/4 torque wrench, is each a commitment to superior workmanship. After rigorous fatigue testing, this torque wrench kit can withstand more than 10,000 repeated uses and still maintain an ±3% accuracy, which means you can use them with confidence and without worrying about re-calibration.
- [LOUD CLICK] SUZUME torquimetro are designed with a bi-directional ratchet head that makes it easy to apply precise torque, whether you operate the wrench clockwise or counterclockwise. When your operation reaches the preset torque value, the wrench will immediately emit a clear "click" sound, accompanied by a vibration, to ensure that you can sense and stop the operation at the first time, avoiding damage to bolts, nuts and even torque wrench' due to excessive application of force.
- [Dual-Scales] SUZUME strives for perfection in every detail of every product. This 6-piece torque wrench set includes: 1/2” torque wrench (10–170 ft.lb / 13.6–230.5 N.m), 3/8” torque wrench (5–45 ft.lb / 6.8–61 N.m), 1/4” torque wrench (20–220 in.lb / 2.3–24.9 N.m), plus 1/2” extension bar (5"), 3/8” extension bar (6") and 1/4” extension bar (4"). Every click torque wrench is equipped with a clearly visible torque scale that makes setting and reading torque values effortless. We use laser printing technology to ensure the durability of these scales, so you don't have to worry about the values becoming blurred by wear and tear, even under frequent use over a long period of time.
- [IDEAL PRESENT] Imagine a torque wrench set that can easily handle the repair needs of bicycles, motorbikes and cars! The SUZUME torque wrenches is just the solution you need. Whether you're tightening loose screws or performing complex mechanical repairs, this set is the ideal present for your father, husband or son, showing your support and understanding of their hobbies. Help him solve every challenge with ease
This product presentation was made with AAWP plugin.