January 11, 2019 NHTSA CAMPAIGN NUMBER: 19V014000
Driver’s Frontal Air Bag Inflator May Rupture
In the event of a crash necessitating deployment of the driver’s frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
NHTSA Campaign Number: 19V014
Manufacturer Volkswagen
Group of America, Inc.
Components AIR BAGS
Potential Number of Units Affected 119,394
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015 Passat, 2015-2016 Eos, 2015-2017 CC, 2016-2017 TT Roadster, TT Coupe, 2017 Audi R8 Coupe, and R8 Spyder vehicles. Upon deployment of the driver’s frontal air bag, excessive internal pressure may cause the inflator to explode.
Remedy
Volkswagen will notify owners, and dealers will replace the driver’s frontal air bag inflator with an alternative inflator, free of charge. The recall began March 4, 2019. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298; Audi owners may contact Audi at 1-800-253-2834. Volkswagen’s number for this recall is 69S8 (Audi) and 69Y5 (Volkswagen).
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Volkswagen has a Recall
Safety Recall
Code: 69Y5
| Subject | Driver Frontal Airbag Inflator (Takata) | |||||||||
| Release Date | February, 26 2019 | |||||||||
| Affected Vehicles | U.S.A.: Certain 2015-2016 MY Volkswagen Eos, 2015-2017 MY Volkswagen CC & 2015 MY Volkswagen Passat equipped with a Takata driver frontal airbag
CANADA: Certain 2015 MY Volkswagen MY Volkswagen Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
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| Problem Description | The driver airbag may explode in a crash with airbag deployment. Sharp metal fragments can hit people and cause serious injury or death. | |||||||||
| Corrective Action | Replace the driver frontal airbag inflator with a newly manufactured version. | |||||||||
| Parts Information | Parts will be allocated weekly. Please email VWoAPartsSpecialists@vw.com with VIN if you do not have the proper part(s) in stock. | |||||||||
| Code Visibility | On or about February 26, 2019, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about February 26, 2019, this campaign code will show open on affected vehicles in Elsa. On or about February 26, 2019, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.vw.com and on the NHTSA VIN lookup tool at www.safercar.gov. | |||||||||
| Owner Notification | Owner notification will take place in March 2019. Owner letter examples are included in this bulletin for your reference. | |||||||||
| Additional Information | Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. | |||||||||
| Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:
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| Service Number | 69Y5 | |||||||||
| Damage Code | 0099 | |||||||||
| Parts Vendor Code | WWO | |||||||||
| Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 | |||||||||
| Causal Indicator | Mark airbag inflator kit* as causal part | |||||||||
| Vehicle Wash/Loaner | Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the mobility program. Please refer to section 3.30 in the Volkswagen Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen | |||||||||
| Criteria I.D. | T2 | |||||||||
Install new airbag inflator kit.
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| Criteria I.D. | T3 | |||||||||
Install new driver airbag
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| Criteria I.D. | N2 | |||||||||
Install new airbag inflator kit.
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What vehicles are included in Safety Recall 69Y5?
Certain 2015-2016 MY Volkswagen Eos, 2015-2017 MY Volkswagen CC & 2015 MY Volkswagen Passat equipped with a Takata driver frontal airbag.
To see if your Volkswagen is part of a recall, please enter your Vehicle Identification Number (VIN) into the VIN Lookup tool here or NHTSA.gov/recalls.
Your VIN is located on the lower left corner of your vehicle’s windshield, on your vehicle’s registration card, and it may also be shown on your vehicle insurance certificate.
What is the safety concern for Safety Recall 69Y5?
The driver airbag may explode in a crash with airbag deployment. Sharp metal fragments can hit people and cause serious injury or death.
What is the repair for Safety Recall 69Y5?
To correct this defect, your authorized Volkswagen dealer will replace the driver airbag inflator in your vehicle. The recall repair is FREE. To schedule an appointment for this recall repair, click here.
When will the repair for Safety Recall 69Y5 be available?
Parts are available now and repairs have begun. Please contact your local Volkswagen Dealership to schedule an appointment. If you are not familiar with one, please click here to locate a Volkswagen Dealer near you.
Are there any precautions I should take because my vehicle is part of Safety Recall 69Y5?
No. There are no warnings that an airbag is at risk of exploding when it deploys in a crash.
9 Affected Products
Vehicles
| AUDI | R8 | 2017 |
| AUDI | TT | 2016-2017 |
| VOLKSWAGEN | CC | 2015-2017 |
| VOLKSWAGEN | EOS | 2015-2016 |
| VOLKSWAGEN | PASSAT | 2015 |
18 Associated Documents
Defect Notice 573 Report
RCLRPT-19V014-1192.PDF 218.022KB
Manufacturer Notices(to Dealers,etc) – Date: February 07, 2019 Advance Notice – Safety Recall 69Y5 / Driver Frontal Airbag Inflator (Takata)
Manufacturer Notices(to Dealers,etc) – Date: February 07, 2019 Advance Notice – Safety Recall 69S8 / Driver Frontal Airbag Inflator (Takata)
Recall Acknowledgement
RCAK-19V014-3052.pdf 264.923KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V014-5191.pdf 35.768KB
ISSUED Owner Notification Letter(Part 577) – PRI
ISSUED Owner Notification Letter(Part 577) – PRI
RCONL-19V014-9698.pdf 70.806KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V014-9578.pdf 38.613KB
Manufacturer Notices(to Dealers,etc) – VW February 25, 2019 Repair Available – Safety Recall 69Y5 / Driver Frontal Airbag Inflator (Takata)
Audi_Takata FAQ’s_June 2019
RMISC-19V014-6934.pdf 22.958KB
Manufacturer Notices(to Dealers,etc) – March 28, 2019 Recall Repair Available – Safety Recall 69S8 / Driver Frontal Airbag Inflator (Takata)
Remedy Instructions and TSB
RCRIT-19V014-5953.pdf 1500.939KB
Remedy Instructions and TSB
RCRIT-19V014-7692.pdf 1723.263KB
Recall Quarterly Report #1, 2019-1
RCLQRT-19V014-0705.PDF 211.164KB
FAQ
RMISC-19V014-8927.pdf 126.233KB
Recall Quarterly Report #2, 2019-2
RCLQRT-19V014-9106.PDF 211.264KB
Recall 573 Report-Amendment 2
RCLRPT-19V014-5016.PDF 218.35KB
Recall Quarterly Report #3, 2019-3
RCLQRT-19V014-7791.PDF 211.353KB
Latest Recalls Documents
1 Associated Investigation
Air Bag Inflator Rupture
NHTSA ID: EA15001
Dated opened: February 24, 2015
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers. All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.
During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers. Nonetheless, at ODI’s insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation. The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures. As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.
Takata’s initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida. Accordingly ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas. Takata’s testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions. During PE14-016 four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.
Also during PE14-016 four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina. Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls. Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity. Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing. All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.
The investigation now includes all manufacturers and vehicles known to be affected at this time. ODI’s investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.
The five ODI reports cited above can be reviewed online at https://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492
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