January 11, 2019 NHTSA CAMPAIGN NUMBER: 19V014000
Driver’s Frontal Air Bag Inflator May Rupture
In the event of a crash necessitating deployment of the driver’s frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
NHTSA Campaign Number: 19V014
Manufacturer Volkswagen
Group of America, Inc.
Components AIR BAGS
Potential Number of Units Affected 119,394
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015 Passat, 2015-2016 Eos, 2015-2017 CC, 2016-2017 TT Roadster, TT Coupe, 2017 Audi R8 Coupe, and R8 Spyder vehicles. Upon deployment of the driver’s frontal air bag, excessive internal pressure may cause the inflator to explode.
Remedy
Volkswagen will notify owners, and dealers will replace the driver’s frontal air bag inflator with an alternative inflator, free of charge. The recall began March 4, 2019. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298; Audi owners may contact Audi at 1-800-253-2834. Volkswagen’s number for this recall is 69S8 (Audi) and 69Y5 (Volkswagen).
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Audi has a Recall
Safety Recall
Code: 69S8
| Subject | Driver Frontal Airbag Inflator (Takata) | |||||||||
| Release Date | March 29, 2019 | |||||||||
| Affected Vehicles | U.S.A. & Canada: Certain 2017 MY Audi R8 Spyder and Audi R8 Coupe and Certain 2016-2017 MY Audi TT Roadster and Audi TT Coupe
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
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| Problem Description | The driver airbag may explode in a crash with airbag deployment. Sharp metal fragments can hit people and cause serious injury or death. | |||||||||
| Corrective Action | Replace the driver frontal airbag. | |||||||||
| Code Visibility | On March 29, 2019 affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD Web). A list was not posted for dealers who did not have any affected vehicles.
On March 29, 2019, this campaign code will show open on the affected vehicles in Elsa. | |||||||||
| Owner Notification | Owner notification occurred in March 2019.
Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. | |||||||||
| Parts Information | Due to the small number of affected vehicles, there will be a small initial allocation for part number (8S0880201AR6PS, criteria 10). Not all dealers will receive an initial allocation based on the projected amount of facing vehicles at your dealerships.
If parts are needed to support a vehicle repair, please contact the Parts Specialists via phone (800767-6552), email (VWoAPartsSpecialists@vw | |||||||||
| Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work: | ||||||||||
| Service Number | 69S8 | |||||||||
| Damage Code | 0099 | |||||||||
| Parts Vendor Code | 002 | |||||||||
| Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 | |||||||||
| Causal Indicator | Mark driver frontal airbag as causal part* | |||||||||
| Vehicle Wash/Loaner | Do not claim wash/loaner under this action | |||||||||
| Vehicles have more than one criteria. Claim all applicable criteria listed below on one claim. | ||||||||||
| Criteria I.D. | 4S and 18 | |||||||||
Install new driver frontal airbag
| ||||||||||
| Criteria I.D. | 4S and 19 | |||||||||
Install new driver frontal airbag
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| Criteria I.D. | FV and 10 | |||||||||
Install new driver frontal airbag
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| Criteria I.D. | FV and 12 | |||||||||
Install new driver frontal airbag
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What vehicles are included in these recalls?
Safety Recall 69R6 – Takata Driver Frontal Airbags:
- Certain MY 2006-2013 A3
- Certain MY 2009-2012 Q5
- Certain MY 2007-2009 A4 Cabriolet
- Certain MY 2007-2009 S4 Cabriolet
- Certain MY 2010-2012 A5 Cabriolet
- Certain MY 2010-2012 S5 Cabriolet
Safety Recall 69R7 – Takata Passenger Frontal Airbags (PSPI-5 Inflators):
- Certain MY 2007-2008 RS4
- Certain MY 2005-2008 A4 Avant
- Certain MY 2005-2008 S4 Avant
- Certain MY 2005-2008 S4
- Certain MY 2008-2008 RS4 Cabriolet
- Certain MY 2007-2009 A4 Cabriolet
- Certain MY 2007-2009 S4 Cabriolet
- Certain MY 2005-2011 A6
- Certain MY 2006-2011 A6 Avant
- Certain MY 2005-2008 A4
- Certain MY 2007-2011 S6
Safety Recall 69S8 – Takata Front Passenger Airbag Inflators:
- Certain MY 2016-2017 TT Coupe
- Certain MY 2016-2017 TT Roadster
- Certain MY 2017 R8 Coupe
- Certain MY 2017 R8 Spyder
To verify whether a vehicle is impacted by these recalls, enter the 17-character VIN (Vehicle Identification Number) using the VIN search tool available on https://web.audiusa.com/recall/ or https://www.nhtsa.gov.
Where can I get more information about the Takata airbag inflator recalls?
You can visit the NHTSA Takata Recall website at https://www.nhtsa.gov for comprehensive information about this recall. Feel free to also reach out to us by visiting https://www.audiusa.com/help/contact-us.
Is my vehicle included in this recall?
To verify whether your vehicle is impacted by this recall, enter your 17-character VIN (Vehicle Identification Number) using the VIN search tool available on https://web.audiusa.com/recall/ or https://www.nhtsa.gov.
Your VIN is a 17 character (digits and capital letters) identification number that is located on the lower left corner of your vehicle’s windshield, on your vehicle’s registration card, or it may also be shown on your insurance card.
Can you tell me which airbags in my vehicle are Takata airbags?
Audi is only able to confirm / identify airbags in affected vehicles that are specified for replacement under the Takata Safety Recall.
Are both of the driver and passenger frontal airbags in my vehicle included?
In some vehicles both the driver and passenger frontal airbags are included in a recall. To identify which recalls are applicable for a specific VIN, please enter the VIN into the VIN search tool available on https://web.audiusa.com/recall/ or https://www.nhtsa.gov to confirm.
Why are certain Takata airbag inflators being recalled?
A recalled Takata airbag may explode in a crash with airbag deployment. Sharp metal fragments can hit people and cause serious injury or death.
For additional information please go to: https://www.nhtsa.gov, or reach out to us by visiting https://www.audiusa.com/help/contact-us.
Are there any warnings that this condition exists?
There is no way to detect if your car might have an airbag inflator potentially at risk of rupturing upon deployment in a crash.
If the airbag light is on in your vehicle, it not related to this recall issue. We recommend that you contact your authorized dealer, without delay, to make arrangements to have the problem diagnosed and repaired. See your owner’s manual for additional information about vehicle warning lights.
Are affected vehicles safe to drive?
All affected vehicles pose a potentially serious safety risk. Please contact your local Audi dealership to have an appointment scheduled as soon as possible. Parts are available now.
When will Audi start to repair the recalled vehicles?
Parts are available now and repairs have begun. Please contact your local Audi dealership to have an appointment scheduled as soon as possible.
Can I bring my vehicle in today for a repair?
Parts are available now. Please contact your local Audi dealership to have an appointment scheduled as soon as possible.
Can I have the affected Takata airbag disconnected?
Parts are available now and repairs have begun. Please contact your local Audi dealership to have an appointment scheduled as soon as possible.
I had a repair performed on my air bag and I am still receiving recall notifications. What should I do?
Please contact your local Audi dealership to determine which repair is required for your vehicle. You may locate one by clicking here: https://www.audiusa.com/dealerswebapp/map.
I am still receiving notifications for a vehicle I no longer own. What should I do?
If you’re aware of the subsequent owner of the vehicle, please notify them of the Safety Recall. If you are no longer the owner of the vehicle, please disregard the notification.
Will this recall affect my ability to import/export my vehicle?
Yes, it will. For Canadian vehicles, you may be able to import/export the vehicle before all recall repairs are complete, it’s best to contact your vehicle import service for additional details and restrictions before you decide to export/import your vehicle. With regard to other countries, please contact your vehicle import service for additional details and restrictions before you decide to import/export your vehicle.
I’m in the military overseas with my vehicle, how can this Takata Recall be addressed?
Please contact the Audi Dealership in your current country of assignment to verify repair availability.
My preferred dealer is telling me I’m unable to schedule a repair appointment because parts are not available. What should I do?
Parts are available now and repairs have begun. Please contact us at https://www.audiusa.com/help/contact-us for assistance with scheduling an appointment.
9 Affected Products
Vehicles
| AUDI | R8 | 2017 |
| AUDI | TT | 2016-2017 |
| VOLKSWAGEN | CC | 2015-2017 |
| VOLKSWAGEN | EOS | 2015-2016 |
| VOLKSWAGEN | PASSAT | 2015 |
18 Associated Documents
Defect Notice 573 Report
RCLRPT-19V014-1192.PDF 218.022KB
Manufacturer Notices(to Dealers,etc) – Date: February 07, 2019 Advance Notice – Safety Recall 69Y5 / Driver Frontal Airbag Inflator (Takata)
Manufacturer Notices(to Dealers,etc) – Date: February 07, 2019 Advance Notice – Safety Recall 69S8 / Driver Frontal Airbag Inflator (Takata)
Recall Acknowledgement
RCAK-19V014-3052.pdf 264.923KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V014-5191.pdf 35.768KB
ISSUED Owner Notification Letter(Part 577) – PRI
ISSUED Owner Notification Letter(Part 577) – PRI
RCONL-19V014-9698.pdf 70.806KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V014-9578.pdf 38.613KB
Manufacturer Notices(to Dealers,etc) – VW February 25, 2019 Repair Available – Safety Recall 69Y5 / Driver Frontal Airbag Inflator (Takata)
Audi_Takata FAQ’s_June 2019
RMISC-19V014-6934.pdf 22.958KB
Manufacturer Notices(to Dealers,etc) – March 28, 2019 Recall Repair Available – Safety Recall 69S8 / Driver Frontal Airbag Inflator (Takata)
Remedy Instructions and TSB
RCRIT-19V014-5953.pdf 1500.939KB
Remedy Instructions and TSB
RCRIT-19V014-7692.pdf 1723.263KB
Recall Quarterly Report #1, 2019-1
RCLQRT-19V014-0705.PDF 211.164KB
FAQ
RMISC-19V014-8927.pdf 126.233KB
Recall Quarterly Report #2, 2019-2
RCLQRT-19V014-9106.PDF 211.264KB
Recall 573 Report-Amendment 2
RCLRPT-19V014-5016.PDF 218.35KB
Recall Quarterly Report #3, 2019-3
RCLQRT-19V014-7791.PDF 211.353KB
Latest Recalls Documents
1 Associated Investigation
Air Bag Inflator Rupture
NHTSA ID: EA15001
Dated opened: February 24, 2015
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers. All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.
During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers. Nonetheless, at ODI’s insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation. The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures. As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.
Takata’s initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida. Accordingly ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas. Takata’s testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions. During PE14-016 four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.
Also during PE14-016 four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina. Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls. Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity. Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing. All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.
The investigation now includes all manufacturers and vehicles known to be affected at this time. ODI’s investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.
The five ODI reports cited above can be reviewed online at https://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492
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