Rattling Noise From the Lower (HVAC) MMI Screen Area – 2019 Audi A6

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© 2019 Audi of America, Inc.
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America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
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91 Rattling noise from the lower (HVAC) MMI screen area
91 19 66 2054163/2 June 18, 2019. Supersedes Technical Service Bulletin Group 91 number 19-49 dated March 20, 2019 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A6
2019
000001 – 076999
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
–
Revised Warranty (Updated Service Number, Damage Code, and Labor Operations)
Revised Required Parts and Tools (Updated Quantity)
1
03/20/2019
Initial publication
Customer states:
 A rattling noise can be heard from the lower MMI (HVAC) display while driving.
Technical Background
The noise is caused by a reduced gap between the center console and dashboard.
Production Solution
Apply felt tape on the trim under the dashboard.
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© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service
1. Remove the center console trim.
If the plastic piece is not in direct contact with the trim
(Figure 1), apply felt tape as shown.
Figure 1. Center console trim.
2. Remove the dash trim and apply felt around the corners
(Figure 2, 3 and 4).
Figure 2. Dashboard trim felt location.
Figure 3. Dashboard trim felt location.
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© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Figure 4. Apply the felt tape around the edge of the trim as shown.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational only.
Service Number:
7016
Damage Code:
0020
Labor Operations:
Display and operating unit remove + reinstall
9193 1951
See SRT
Multipurpose instrument panel switch remove + reinstall
9077 1900
See SRT
Instrument panel trim remove + reinstall
7016 1902
See SRT
Apply felt tape
9193 9999
10 TU
Diagnostic Time:
GFF
No allowance
0 TU
Road test prior to the service procedure
0121 0002
10 TU
Road test after the service procedure
0121 0004
10 TU
Claim Comment:
As per TSB #2054163/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty.
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© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual
See ETKA/ELSA
000979950
Felt Adhesive Tape
Shop Supply
Additional Information
All parts and service references provided in this TSB (2054163) are subject to change and/or removal.
©2019 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.

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