Compliance Recall 69CQ / Rear Outboard Seat Belts – 2021 Volkswagen ID4

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VOLKSWAGEN DEALER COMMUNICATION – USA Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 69CQ_DLR_LAUNCH Repair Available – Compliance Recall 69CQ / Rear Outboard Seat Belts This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: August 12, 2021 Issue: Vehicles may have received an incorrect seat belt assembly not released for the U.S. market. Only the outer rear seats are potentially affected. The potentially incorrect seat belt assemblies do not have the automatic locking retractor (ALR) function required by FMVSS 208 implemented. This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. With child restraint seats for which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable so that the seat belt assembly can be used to tightly secure the child restraint seat, there is an increased risk of injury in a crash to the occupant of the child restraint seat. Repair:  REPAIR AVAILABLE – August 13, 2021 / Inspect and, if necessary, replace any incorrect seat belt assembly.  See ELSA/ServiceNet for complete repair & claiming instructions  Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.  Repair every affected inventory vehicle before delivery to consumers. Parts Department: There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. Do not order parts unless they are absolutely needed! The expected need for parts is less than 1%. Ordering parts unnecessarily will cause delays. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2021 ID4 12,060 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – August 2021 U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2021Form No. F_3.4_AHQ-GQO-CP-C_045 Rev. 6.0 69CQ Page 1 of 10 Compliance Recall Code: 69CQ Subject Rear Outboard Seat Belts Release Date August 13, 2021 Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2021 ID4 12,060 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description Vehicles may have received an incorrect seat belt assembly not released for the U.S. market. Only the outer rear seats are potentially affected. The potentially incorrect seat belt assemblies do not have the automatic locking retractor (ALR) function required by FMVSS 208 implemented. The ALR function is required in the US market by FMVSS 208 S7.1.1.5. This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. With child restraint seats for which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable so that the seat belt assembly can be used to tightly secure the child restraint seat, there is an increased risk of injury in a crash to the occupant of the child restraint seat. Corrective Action Inspect and, if necessary, replace any incorrect seat belt assembly. Code Visibility On or about August 13, 2021, the campaign code will be applied to affected vehicles. Owner Notification Owner notification will take place in August 2021. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2021 69CQ Page 2 of 10 Parts Information (if required) CRITICAL PARTS INFORMATION STOP! Do not order the following parts unless they are absolutely needed! The expected need for the following parts is less than 1%. Ordering parts unnecessarily will cause delays. Parts Control Type: VIN to Order If parts are needed to support a vehicle repair: • US Dealers – use AVA Parts Control Type: Free Order Parts will be managed by Free Order Initial Allocation: NO There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) Criteria Quantity Part Number P.O.C. Part Description Ordering Method (see description above) 01 Up to 1 11A-857-805-C RAA SEAT BELT (Left) VIN to Order Up to 1 11A-857-806-C RAA SEAT BELT (Right) VIN to Order 2 4L0-886-373 GROMMET Free Order NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2021 60CQ Page 3 of 10 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option. Service Number 69CQ Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal Vehicle Wash/Loaner Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Criteria I.D. 01 Inspect left rear and right rear outboard seat belts. Seat belts are correct. No further work is required. LABOR Labor Op Time Units Description 0183 00 99 20 Inspect rear seat belts, no further work required Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2021 60CQ Page 4 of 10 OR Inspect left rear and right rear outboard seat belts. One seat belt is incorrect. Replace affected seat belt. LABOR Labor Op Time Units Description 6912 55 99 80 Replace one rear outboard seat belt 0150 00 00 Time stated on diagnostic protocol Clear repair related faults (if necessary) PARTS Quantity Part Number Description 1.00 11A857805C RAA or 11A857806C RAA SEAT BELT 2.00 4L0886373 GROMMET OR Inspect left rear and right rear outboard seat belts. Both seat belts are incorrect. Replace affected seat belts. LABOR Labor Op Time Units Description 6912 56 99 110 Replace both rear outboard seat belts 0150 00 00 Time stated on diagnostic protocol Clear repair related faults (if necessary) PARTS Quantity Part Number Description 1.00 11A857805C RAA SEAT BELT 1.00 11A857806C RAA SEAT BELT 2.00 4L0886373 GROMMET The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2021 60CQ Page 5 of 10 Customer Letter Example (USA) This notice applies to your vehicle: , NHTSA: 21V607 Subject: Compliance Recall 69CQ – Rear Outboard Seat Belts Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that certain 2021 model year Volkswagen I.D.4 vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 208 Occupant crash protection. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Vehicles may have received an incorrect seat belt assembly not released for the U.S. market. Only the outer rear seats are potentially affected. The potentially incorrect seat belt assemblies do not have the automatic locking retractor (ALR) function required by FMVSS 208 implemented. This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. With child restraint seats for which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable so that the seat belt assembly can be used to tightly secure the child restraint seat, there is an increased risk of injury in a crash to the occupant of the child restraint seat. What will we do? To correct this noncompliance, your authorized Volkswagen dealer will inspect and, if necessary, replace one or both rear outboard seat belts. This work will take up to an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2021 60CQ Page 6 of 10 Repair Overview • Inspect both rear outboard seat belts and replace if necessary. NOTE • These repair instructions may differ from the labor operations and labor times listed in ELSA. • Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action. • This procedure must be read in its entirety prior to performing the repair. • Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles. • Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action. • When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2021 60CQ Page 7 of 10 Repair Instruction Section A – Check for Previous Repair TIP If Campaign Completion label is present, no further work is required. • Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order. • Confirm the Campaign/Action is open . If the status is closed, no further work is required. • Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first. • All Safety Recalls must be completed prior to completing this campaign. • Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2021 60CQ Page 8 of 10 Section B – Seat Belt Inspection Inspect left and right outboard seat belt buckles: • Check the part number stamped on the buckle. • The CORRECT part numbers are as follows: o Left side:  11A-857-805-A  11A-857-805-C o Right side:  11A-857-806-A  11A-857-806-C NOTE The part number may be followed by a three letter color code (RAA, for example). • If the part numbers are CORRECT: o No further work is required. o Proceed to Section D. • If the part numbers do not match the part numbers listed above: o The affected seat belt must be replaced. o Proceed to Section C. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2021 60CQ Page 9 of 10 Section C – Seat Belt Replacement Replace affected seat belt according to the ELSA Repair Manual: • See ELSA Repair Manual: Repair manual > Body > Body Interior > 69 Passenger Protection, Airbags, Seat Belts > Seat Belts > Outer Rear Three-Point Seat Belt, Removing and Installing Note the following during the repair: • Torque bolt <1> to 40 Nm. • Torque nut <2> to 40 Nm. • The rear bench seat grommets must be replaced. Part Number Part Description 4L0-886-373 Seat Grommet (x2) • Adhere to all warnings outlined in the repair manual. • Reference ELSA Repair Manual for special tools. • After repairs are complete: o Proceed to Section D. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2021 60CQ Page 10 of 10 Section D – Campaign Completion Label Install Campaign Completion Label • Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s). Proceed to Section E Section E – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S.**************************************************************************************************************Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 69CQ USA IMPORTANT SAFETY RECALL Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 This notice applies to your vehicle: , NHTSA: 21V607 Subject: Compliance Recall 69CQ – Rear Outboard Seat Belts Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that certain 2021 model year Volkswagen I.D.4 vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 208 Occupant crash protection. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Vehicles may have received an incorrect seat belt assembly not released for the U.S. market. Only the outer rear seats are potentially affected. The potentially incorrect seat belt assemblies do not have the automatic locking retractor (ALR) function required by FMVSS 208 implemented. This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. With child restraint seats for which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable so that the seat belt assembly can be used to tightly secure the child restraint seat, there is an increased risk of injury in a crash to the occupant of the child restraint seat. What will we do? To correct this noncompliance, your authorized Volkswagen dealer will inspect and, if necessary, replace one or both rear outboard seat belts. This work will take up to an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 69CQ USA IMPORTANT SAFETY RECALL Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800- 893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection Formulario número F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 69CQ USA IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 <DIRECCIÓN DEL CLIENTE> <CIUDAD, ESTADO Y CÓDIGO POSTAL DEL CLIENTE> Este aviso se aplica a su vehículo: <LÍNEA>, Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA): 21V607 Asunto: Llamado a revisión por cumplimiento 69CQ – Cinturones de seguridad de los asientos al lado de las ventanillas de atrás Estimado propietario de un Volkswagen: Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad del Tráfico y Vehículos Motorizados. Volkswagen decidió que algunos vehículos Volkswagen I.D.4 modelo 2021 no cumplen con la Norma federal de seguridad de los vehículos de motor (FMVSS) número 208, Protección contra choques para los pasajeros. Nuestros registros muestran que usted es propietario de un vehículo afectado por esta acción. ¿Cuál es el problema? Es posible que los vehículos tengan un ensamblaje del cinturón de seguridad incorrecto que no se lanzó para el mercado de Estados Unidos. Solo los asientos traseros al lado de las ventanillas tienen este posible defecto. Los ensamblajes de cinturones de seguridad posiblemente defectuosos no tienen implementada la función de retractor de bloqueo automático (ALR) requerida por la FMVSS 208. Este incumplimiento no afecta el cumplimiento o la funcionalidad de los conjuntos de cinturones de seguridad con respecto a su uso normal por parte de pasajeros adultos o el uso del sistema LATCH para asegurar los asientos de seguridad para niños. Con los asientos de seguridad para niños con los cuales el propietario del vehículo decide usar el cinturón de seguridad en lugar del sistema LATCH para asegurar el asiento de seguridad para niños, si el cinturón de seguridad no se puede bloquear para que el ensamblaje del cinturón de seguridad se pueda usar para asegurar firmemente el asiento de seguridad para niños, existe un mayor riesgo de lesiones en un choque para el pasajero que va en el asiento de seguridad para niños. ¿Qué vamos a hacer? Para corregir este incumplimiento, su concesionaria autorizada Volkswagen inspeccionará y, en caso necesario, remplazará uno o los dos cinturones de seguridad de los asientos traseros que están al lado de las ventanillas. Este trabajo tardará hasta una hora y se realizará de forma gratuita. Tenga en cuenta que su concesionaria puede necesitar más tiempo para preparar la reparación, así como para adaptar el cronograma diario del taller. Formulario número F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 69CQ USA IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD ¿Qué debe hacer usted? Comuníquese de inmediato con su concesionaria autorizada Volkswagen para programar esta reparación por llamado a revisión. Para programar una cita en línea, visite www.vw.com/find-a-dealer. Vehículos en arrendamiento y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo que se identifica en esta acción, la ley requiere que le reenvíe esta carta inmediatamente por first-class mail al arrendatario en un plazo de diez (10) días a partir de que la reciba. Si cambió de dirección o vendió el vehículo, llene la tarjeta prepagada de respuesta del propietario que se adjunta a esta carta y envíenosla por correo para poder actualizar nuestros registros. ¿Hay algo más en lo que le podamos ayudar? Si su concesionaria autorizada Volkswagen no logra o no puede completar este trabajo de forma gratuita en un plazo razonable, o si usted tiene alguna pregunta acerca de este comunicado, comuníquese con nosotros por el medio de comunicación de su preferencia en www.vw.com/contact o llamándonos al 800-893-5298. Verificar si hay alguna campaña de servicio y llamado a revisión vigente relacionada con su vehículo Para verificar la elegibilidad de su vehículo para reparación de conformidad con esta o cualquier otra campaña de servicio o llamado a revisión, visite www.vw.com/owners/recalls e ingrese su Número de identificación del vehículo (VIN) en la herramienta de búsqueda de campañas de servicio o llamado a revisión. Si aún no queda satisfecho, puede presentar una queja ante: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; o puede llamar a la línea directa sin costo sobre seguridad de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153); o puede visitar la página https://www.safercar.gov. Lamentamos cualquier inconveniente que este asunto le pueda ocasionar; sin embargo, tomamos esta medida para ayudar a garantizar su seguridad y satisfacción continua con el vehículo. Atentamente, Protección al cliente de Volkswagen

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