2018 Volkswagen Tiguan Safety Recall 51H5 Roof Reinforcement

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2021 51H5 Page 1 of 7 Safety Recall Code: 51H5 Subject Roof Reinforcement Release Date November 19, 2021 Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2018 2018 TIGUAN LWB 2 CAN 2018 2018 TIGUAN LWB 1 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description Vehicles included in this recall may have been repaired after having sustained roof damage with an unapproved roof reinforcement replacement part. If the vehicle was repaired with an incorrect roof reinforcement replacement part, there is the risk that, in the event of a severe crash, the roof frame deformation could be higher and the functionality of the restraint systems, such as head curtain airbags, can be influenced. This may lead to the increased risk of injury to vehicle occupants in the event of a severe crash. Corrective Action Replace the incorrect roof reinforcement replacement part with the correct part. Code Visibility On or about November 19, 2021, the campaign code will be applied to affected vehicles. Owner Notification Owner notification will take place in November 2021. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2021 51H5 Page 2 of 7 Parts Information Parts Control Type: Free Order Parts will be managed by Free Order. Initial Allocation: NO There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. Criteria Quantity Part Number P.O.C. Part Description Ordering Method 01 1 5NN-817-287 SUPPORT Free Order 1 5NL-817-101-C ROOF Free Order See ETKA/ELSA All one time use fasteners, sealants, ancillary parts, etc… NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2021 51H5 Page 3 of 7 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.  Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure. Service Number 51H5 Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark SUPPORT* as causal part Vehicle Wash/Loaner Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility. Criteria I.D. 01 NOTE: All claims will stop for review LABOR Labor Op Time Units Description SEE ELSA SEE ELSA As required per ELSA if any portion of the repair is performed at the dealership 0150 00 00 Time stated on diagnostic protocol GFF operations (if required) PARTS Quantity Part Number Description 1.00 5NN817287 SUPPORT* 1.00 5NL817101C ROOF See ELSA/ETKA All one time use fasteners, sealants, ancillary parts, etc… OUTSIDE LABOR/MATERIAL (if required) Quantity/Time Part Number Description Amount As Needed As Needed Paint materials and labor Per body shop invoice The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2021 51H5 Page 4 of 7 Customer Letter Example (USA) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 21V-732 Subject: Safety Recall 51H5 – Roof Reinforcement Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2018 model year Volkswagen Tiguan vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Vehicles included in this recall may have been repaired after having sustained roof damage with an unapproved roof reinforcement replacement part. If the vehicle was repaired with an incorrect roof reinforcement replacement part, there is the risk that, in the event of a severe crash, the roof frame deformation could be higher and the functionality of the restraint systems, such as head curtain airbags, can be influenced. This may lead to the increased risk of injury to vehicle occupants in the event of a severe crash. What will we do? To correct this defect, your authorized Volkswagen dealer will replace the incorrect roof reinforcement part with the correct part. This work could take up to a week or more to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-adealer. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2021 51H5 Page 5 of 7 Customer Customer Letter Example (Canada) Example (USA) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> Transport Canada Recall: 2021-580 Subject: Safety Recall 51H5 – Roof Reinforcement Dear Volkswagen Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Vehicles included in this recall may have been repaired after having sustained roof damage with an unapproved roof reinforcement replacement part. If the vehicle was repaired with an incorrect roof reinforcement replacement part, there is the risk that, in the event of a severe crash, the roof frame deformation could be higher and the functionality of the restraint systems, such as head curtain airbags, can be influenced. This may lead to the increased risk of injury to vehicle occupants in the event of a severe crash. What will we do? To correct this defect, your authorized Volkswagen dealer will replace the incorrect roof reinforcement part with the correct part. This work could take up to a week or more to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2021 51H5 Page 6 of 7 Section B – Repair Procedure  Replacing roof reinforcement <1> also requires replacing the roof. Part Number Part Description 5NL-817-101-C Roof 5NN-817-287 Roof reinforcement  Work with your preferred body shop to have the repairs completed. CRITICAL REPAIR STEP STOP! If repairs will be performed by a third party body shop, an estimate for the repairs MUST be submitted for review prior to starting repairs. Once the estimate is approved, your dealer will be notified that repairs can be performed. Please allow 2 business days for review. PRIOR TO BEGINNING REPAIRS:  U.S. Dealers: Complete Campaign Authorization through WISE and attach copies of estimate from body shop for review.  Canadian Dealers: Dealers must submit estimate for review with their respective Paint and Corrosion Specialist AND Campaign team prior to starting a repair.  Ensure all one time use fasteners are replaced. Proceed to Section C The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2021 51H5 Page 7 of 7 Section C – Campaign Completion Label Install Campaign Completion Label  Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s). Proceed to Section D Section D – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.

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Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 51H5 USA IMPORTANT SAFETY RECALL Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 21V-732 Subject: Safety Recall 51H5 – Roof Reinforcement Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2018 model year Volkswagen Tiguan vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Vehicles included in this recall may have been repaired after having sustained roof damage with an unapproved roof reinforcement replacement part. If the vehicle was repaired with an incorrect roof reinforcement replacement part, there is the risk that, in the event of a severe crash, the roof frame deformation could be higher and the functionality of the restraint systems, such as head curtain airbags, can be influenced. This may lead to the increased risk of injury to vehicle occupants in the event of a severe crash. What will we do? To correct this defect, your authorized Volkswagen dealer will replace the incorrect roof reinforcement part with the correct part. This work could take up to a week or more to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 51H5 USA IMPORTANT SAFETY RECALL Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800- 893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 51H5_DLR_ADV Advance Notice – Safety Recall 51H5 / Roof Reinforcement This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: September 28, 2021 Issue: Vehicles included in this recall may have been repaired after having sustained roof damage with an unapproved roof reinforcement replacement part. If the vehicle was repaired with an incorrect roof reinforcement replacement part, there is the risk that, in the event of a severe crash, the roof frame deformation could be higher and the functionality of the restraint systems, such as head curtain airbags, can be influenced. This may lead to the increased risk of injury to vehicle occupants in the event of a severe crash. Repair:  REPAIR NOT YET AVAILABLE  Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2018 2018 TIGUAN LWB 2 CAN 2018 2018 TIGUAN LWB 1 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 51H5_DLR_LAUNCH Repair Available – Safety Recall 51H5 / Roof Reinforcement This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: November 18, 2021 Issue: Vehicles included in this recall may have been repaired after having sustained roof damage with an unapproved roof reinforcement replacement part. If the vehicle was repaired with an incorrect roof reinforcement replacement part, there is the risk that, in the event of a severe crash, the roof frame deformation could be higher and the functionality of the restraint systems, such as head curtain airbags, can be influenced. This may lead to the increased risk of injury to vehicle occupants in the event of a severe crash. Repair:  REPAIR AVAILABLE – November 19, 2021 / Replace the incorrect roof reinforcement replacement part with the correct part.  See ELSA/ServiceNet for complete repair & claiming instructions  Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.  Repair every affected inventory vehicle before delivery to consumers. Parts Department: Due to the very small number of vehicles affected by this recall, there will be no parts allocation. Please refer to the campaign circular for complete parts information. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2018 2018 TIGUAN LWB 2 CAN 2018 2018 TIGUAN LWB 1 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – November 2021 U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-732 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : SEP 23, 2021 NHTSA Recall No. : 21V-732 Manufacturer Recall No. : 51H5 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 2 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2018-2018 Volkswagen TIGUAN LWB Vehicle Type : Body Style : Power Train : NR Descriptive Information : The potentially affected vehicles have been identified using VWGoA spare parts sales records. Vehicles inluded in the recall may have been repaired by a non-VW dealer with an incorrect roof reinforcement spare part. Vehicles not inluded in this recall have a correct roof reinforcement assembled from the factory. TIGUAN LWB count: 2 Production Dates : MAY 22, 2017 – DEC 19, 2017 VIN Range 1 : Begin : 3VV2B7AX8JM002084 End : 3VV0B7AX9JM088464 Not sequential Description of Defect : Description of the Defect : Vehicles included in this recall may have been repaired after having sustained roof damage with a roof reinforcement replacement part that was not approved for release in the U.S. market. There have been no reports of accidents or injuries in the United States related to this issue. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If a vehicle is repaired with an incorrect roof reinforcement replacement part, there is the risk that, in the event of a severe crash: – the roof frame deformation could be higher than expected – the functionality of the restraint systems, such as head curtain airbags, can be influenced This may lead to the increased risk of injury to vehicle occupants in the event Part 573 Safety Recall Report 21V-732 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 of a severe crash. Description of the Cause : Due to an error, the electronic parts catalogue showed an incorrect spare part that was not released for the U.S. market. Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Roof reinforcement Component Description : Roof reinforcement Component Part Number : 5NN.817.287 Supplier Identification : Component Manufacturer Name : Volkswagen de Mexico Address : Km. 116 Autopista Mexico-Puebla Puebla 72700 Country : United States Chronology : August 10, 2020: Notification about a potentially incorrect data entry in the electronic parts catalogue (ETKA), Investigation started. August 2020 -March 2021: Intensive technical and regulatory analysis conducted to understand potential consequence in case an incorrect part had been used in a repair. Identification of potentially affected vehicles started. March 2021 – July 2021: further market research necessary in order to identify potentially affected vehicles since body repairs could have been conducted at non-VW dealers. Tracing of sold spare parts to non-VW dealers that could be potentially affected intensified. July 20, 2021: Topic presented in Volkswagen de Mexico Pre Product Safety Committee. More details regarding scope and regulatory relevance requested. September 2, 2021: Topic presented in VW de Mexico’s Product Safety Committee, recommendation escalate the topic to the VWAG Product Safety Committee for a final determination. September 15, 2021: Topic discussed in a joint meeting of VW de Mexico’s and VWAG Product Safety Committees, Decision: recall of the vehicles potentially affected. Part 573 Safety Recall Report 21V-732 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : At no cost to customers, the roof reinforcement will be replaced. Volkswagen will not offer a reimbursement program under this recall. How Remedy Component Differs from Recalled Component : The remedy component is released for the U.S. market and complies with all applicable regulatory standards Identify How/When Recall Condition was Corrected in Production : Production was not affected. Recall Schedule : Description of Recall Schedule : Dealers/Owners: On or before November 18, 2021 Planned Dealer Notification Date : NOV 18, 2021 – NOV 18, 2021 Planned Owner Notification Date : NOV 18, 2021 – NOV 18, 2021 * NR – Not Reported

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