Compliance Recall 91CR / Rearview Camera – 2021-2022 Audi

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. October 2021 91CR Page 1 of 12 Compliance Recall Code: 91CR Subject Rearview Camera Release Date October 29, 2021 Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 A3 SEDAN 5 USA 2022 2022 A4 SEDAN 52 USA 2022 2022 A5 SPORTBACK 18 USA 2021 2021 A8 125 USA 2022 2022 E‐TRON GT 22 USA 2022 2022 Q3 2,175 USA 2022 2022 Q5 167 USA 2022 2022 Q5 SPORTBACK 23 USA 2022 2022 Q7 162 USA 2022 2022 Q8 6 USA 2022 2022 RS6 AVANT 1 USA 2022 2022 RSQ8 7 USA 2022 2022 S3 SEDAN 38 USA 2022 2022 S5 SPORTBACK 1 USA 2021 2021 S8 13 USA 2022 2022 SQ7 32 USA 2022 2022 SQ8 10 CAN 2022 2022 A4 SEDAN 11 CAN 2021 2021 A8 1 CAN 2022 2022 E‐TRON GT 13 CAN 2022 2022 Q3 311 CAN 2022 2022 Q5 45 CAN 2022 2022 Q5 SPORTBACK 22 CAN 2022 2022 Q7 24 CAN 2022 2022 Q8 1 CAN 2022 2022 RSQ8 20 CAN 2022 2022 SQ7 16 CAN 2022 2022 SQ8 9 Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2020 Audi Group of America, Inc. and Audi Canada. All Rights Reserved. October 2021 91CR Page 2 of 12 Problem Description Under certain operating conditions, the response time of the rearview camera image might not meet regulatory requirements. The rear view camera picture might not be available when beginning to back up which may cause impairment of the driver’s ability to see areas to the rear of the vehicle. This can increase the risk of a crash. Corrective Action The control unit for infotainment of the MIB3 will receive an updated set of parameters. Code Visibility On or about October 29, 2021, the campaign code will be applied to affected vehicles. Owner Notification Owner notification will take place in November 2021. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. October 2021 91CR Page 3 of 12 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.  Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure. Service Number 91CR Damage Code 0099 Parts Vendor Code 002 Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal Vehicle Wash/Loaner Do not claim wash/loaner under this action Criteria I.D. 4A or 4M or 8W or 8Y or F1 or F3 or F5 or F8 or FW or FY LABOR Labor Op Time Units Description 2706 89 50 10 Connect battery charger 9196 25 99 Time stated on diagnostic protocol Update infotainment control module parameters The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. October 2021 91CR Page 4 of 12 Customer Letter Example (USA) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 21V825 Subject: Compliance Recall 91CR – Rearview Camera Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that certain 2021-2022 model year Audi vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 111, Rear Visibility. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Under certain operating conditions, the response time of the rearview camera image might not meet regulatory requirements. The rear view camera picture might not be available when beginning to back up which may cause impairment of the driver’s ability to see areas to the rear of the vehicle. This can increase the risk of a crash. What will we do? To correct this noncompliance, your authorized Audi dealer will update the control unit for infotainment of the MIB3 with an updated set of parameters. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1- 888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. October 2021 91CR Page 5 of 12 Customer Letter Example (Canada) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> Transport Canada Recall: 2021-642 Subject: Compliance Recall 91CR – Rearview Camera Dear Audi Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Under certain operating conditions, the response time of the rearview camera image might not meet regulatory requirements. The rear view camera picture might not be available when beginning to back up which may cause impairment of the driver’s ability to see areas to the rear of the vehicle. This can increase the risk of a crash. What will we do? To correct this noncompliance, your authorized Audi dealer will update the control unit for infotainment of the MIB3 with an updated set of parameters. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. October 2021 91CR Page 6 of 12 Required Tools Battery Tester/Charger – GRX3000VAS- (or equivalent) Diagnostic Tester -VAS6150X/VAS6160X- (or equivalent) Repair Instruction Section A – Check for Previous Repair  Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order.  Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.  Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date <arrow 3>. The oldest should be performed first.  All Safety Recalls must be completed prior to completing this campaign. Proceed to Section B NOTE  Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.  Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. October 2021 91CR Page 7 of 12 Section B – Infotainment Control Module Software Update NOTE Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met; The ODIS software is completely up to date.  Refer to the “Alerts” section on ServiceNet home page for the current ODIS version. The battery charger is connected to the vehicle battery and remains connected for the duration of the software update.  Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to do so may cause the update to fail, which could result in damage to the control module. Control modules damaged by insufficient voltage will not be covered. The screen saver and power saving settings are off.  Failure to do so may result in the tester entering power save mode during the software update, which could result in damage to the control module. The VAS Diagnostic Tester is plugged in using the supplied power adapters.  Under no circumstances should the tester be used on battery power alone during the software update. Failure to do so may result in the tester powering off during the update, which could result in damage to the control module. Flash process through “Audi Flashing” not Guided Fault Finding (GFF).  DO NOT USE Guided Fault Finding (GFF) to perform this flash. Using GFF will cause the flash to take longer. Requests for additional time will not be considered. The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.  Performing a software update using a Bluetooth or WiFi connection increases the risk of losing connection during the update, which could result in damage to the control module. It also greatly increases the time required to perform the update. Requests for additional time or parts will be denied if the GFF log shows the update was performed using Bluetooth or WiFi. NOTE  All campaign software updates must be completed during a single, standalone ODIS Diagnostic Session. You must fully complete this campaign and send all logs before beginning any other campaigns or operations.  If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before beginning this operation. ODIS “Hot-Fix” patches may affect the update process. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. October 2021 91CR Page 8 of 12 WARNING Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during Update Process! TIP To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2011732: Software Version Management (SVM) Operating Instructions. The SVM Process must be completed in its entirety so the database receives the update confirmation response. A warranty claim may not be reimbursed if there is no confirmation response to support the claim.  Open the hood.  Access the battery charging posts.  Switch the ignition on.  Apply the parking brake.  Switch off all consumers (headlights, heated seats, climate control, etc.).  Connect the VAS6150X/VAS6160X Diagnostic Tester to the vehicle.  Start the ODIS program.  Attach the GRX3000VAS Tester/Charger (or equivalent) IN POWER SUPPLY MODE to the vehicle battery charging posts. NOTE Vehicles with Battery Monitoring Control Module -J367- and/or an EFB Battery: When connecting the charger to the battery, connect the positive cable to the positive terminal of the battery and connect the negative cable to the grounding lug on the chassis. DO NOT connect the ground cable directly to negative terminal of the battery.  Turn the hazards on. CAUTION The procedure may cancel itself if the hazard warning lights are not switched on. The hazard warning lights prevent the system from switching to bus sleep mode during the update. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. October 2021 91CR Page 9 of 12  Confirm that scan tool is communicating with the diagnostic head by USB cable. o If the Bluetooth or WiFi symbol is shown, then disconnect the diagnostic head from the vehicle and reconnect the USB cable to the diagnostic head and then reattach to the vehicle.  From the home screen of the scan tool highlight “Flash” <1>.  Follow the on-screen prompts. NOTE Operating mode “Flash” must be used. Performing this update using “Diagnosis” (Guided Fault Finding) could result in non-payment of the claim.  Select “Starting Flashing” and follow the onscreen prompts.  Select “No RO”. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. October 2021 91CR Page 10 of 12  Highlight “SVM – Code Input”.  Select “Perform test”. NOTE Using Bluetooth or WiFi for this action is PROHIBITED! Damage caused to electronic components (e.g. ECM, TCM, etc.) during the SVM update process is not covered.  Enter the corrective action code (SVM code) as listed below. SVM code 91CRA486  Select “Accept”.  Follow the on-screen prompts. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. October 2021 91CR Page 11 of 12 NOTE STOP! This extra ignition cycle step must be followed, otherwise faults stored during the update may not be cleared upon exiting the Flash program.  After receiving confirmation that the update completed successfully (green check mark) <arrow>, the ignition must be turned off for 60 seconds and then turned back on.  After receiving confirmation that the flash completed successfully, select “Send” to send the diagnostic protocol online.  Follow the on-screen prompts.  Click “Flash” to exit the flash session.  Proceed to Section C. TIP Various event memory entries may be generated after the flashing procedure on some vehicles. Put the vehicle in a corresponding bus sleep mode after performing the update in order to clear the faults. To put the vehicle in bus sleep mode, disconnect the diagnostic tester, remove the key from the vehicle and lock the vehicle with the remote for 5 minutes. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. October 2021 91CR Page 12 of 12 Section C – Campaign Stamp Item#: AUD4927ENG OR Item # AUD4927FRE  Once the campaign has been completed, the technician should stamp the repair order.  Stamps are available for ordering through the Compliance Label Ordering Portal (item# AUD4927ENG or AUD4927FRE).

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91CR USA IMPORTANT SAFETY RECALL <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 21V825 Subject: Compliance Recall 91CR – Rearview Camera Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that certain 2021-2022 model year Audi vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 111, Rear Visibility. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Under certain operating conditions, the response time of the rearview camera image might not meet regulatory requirements. The rear view camera picture might not be available when beginning to back up which may cause impairment of the driver’s ability to see areas to the rear of the vehicle. This can increase the risk of a crash. What will we do? To correct this noncompliance, your authorized Audi dealer will update the control unit for infotainment of the MIB3 with an updated set of parameters. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. IMPORTANT SAFETY RECALL Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection 91CR USA IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD <MES AÑO> <NOMBRE DEL CLIENTE> <DIRECCIÓN DEL CLIENTE> <CIUDAD, ESTADO Y CÓDIGO POSTAL DEL CLIENTE> Este aviso se aplica a su vehículo: <MODELO> <MARCA> <LÍNEA>, <VIN> Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA): 21V825 Asunto: Llamado a revisión por cumplimiento 91CR: Cámara de reversa Estimado propietario de un Audi: Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad del Tráfico y Vehículos Motorizados. Audi determinó que ciertos vehículos Audi modelo 2021-2022 no cumplen con la Norma federal de seguridad de vehículos motorizados número 111, Visibilidad hacia atrás. Nuestros registros muestran que usted es propietario de un vehículo afectado por esta acción. ¿Cuál es el problema? En ciertas circunstancias de operación, el tiempo de respuesta de imagen de la cámara de reversa podría no cumplir con los requerimientos regulatorios. Es posible que la imagen de la cámara de reversa no esté disponible al comenzar a retroceder, lo que puede afectar la capacidad del conductor para ver algunas áreas detrás del vehículo. Esto puede aumentar el riesgo de un choque. ¿Qué vamos a hacer? Para corregir este incumplimiento, su concesionaria autorizada Audi actualizará los parámetros de la unidad de control para información y entretenimiento del sistema MIB3. Este trabajo tomará aproximadamente una hora y se realizará de forma gratuita. Tenga en cuenta que su concesionaria puede necesitar más tiempo para preparar la reparación, así como para adaptar el cronograma diario del taller. ¿Qué debe hacer usted? Comuníquese de inmediato con su concesionaria autorizada de Audi para programar esta reparación por llamado a revisión. Para su comodidad, también puede visitar www.audiusa.com y hacer clic en el enlace “Buscar una concesionaria” para ubicar una concesionaria cerca de usted y programar este servicio. Vehículos en arrendamiento y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo que se identifica en esta acción, la ley requiere que le reenvíe esta carta inmediatamente por first-class mail al arrendatario en un plazo de diez (10) días a partir de que la reciba. Si cambió de dirección o vendió el vehículo, llene la tarjeta prepagada de respuesta del propietario que se adjunta a esta carta y envíenosla por correo para poder actualizar nuestros registros. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD ¿Hay algo más en lo que le podamos ayudar? Si su concesionaria autorizada Audi no logra o no puede completar este trabajo de forma gratuita en un plazo razonable, comuníquese con el área de Experiencia del cliente de Audi al 1-800-253-2834 o mediante nuestra página “Contáctenos” en www.audiusa.com. Verificar si hay alguna campaña de servicio y llamado a revisión relacionada con su vehículo Para verificar la elegibilidad de su vehículo para reparación de conformidad con esta o cualquier otra campaña de servicio o llamado a revisión, visite la herramienta de Búsqueda de campañas de servicio o llamado a revisión en www.audiusa.com e ingrese su Número de identificación del vehículo (VIN). Si aún no queda satisfecho, puede presentar una queja ante: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; o puede llamar a la línea directa sin costo sobre seguridad de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153); o puede visitar la página http://www.safercar.gov. Lamentamos cualquier inconveniente que este asunto le pueda ocasionar; sin embargo, tomamos esta medida para ayudar a garantizar su seguridad y satisfacción continua con el vehículo. Atentamente, Protección al cliente de Audi

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91CR USA IMPORTANT SAFETY RECALL <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 21V825 Subject: Compliance Recall 91CR – Rearview Camera Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that certain 2021-2022 model year Audi vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 111, Rear Visibility. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Under certain operating conditions, the response time of the rearview camera image might not meet regulatory requirements. The rear view camera picture might not be available when beginning to back up which may cause impairment of the driver’s ability to see areas to the rear of the vehicle. This can increase the risk of a crash. What will we do? To correct this noncompliance, your authorized Audi dealer will update the control unit for infotainment of the MIB3 with an updated set of parameters. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. IMPORTANT SAFETY RECALL Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection

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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 91CR_DLR_LAUNCH Repair Available – Compliance Recall 91CR / Rearview Camera This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: October 29, 2021 Issue: Under certain operating conditions, the response time of the rearview camera image might not meet regulatory requirements. The rear view camera picture might not be available when beginning to back up which may cause impairment of the driver’s ability to see areas to the rear of the vehicle. This can increase the risk of a crash. Repair: The control unit for infotainment of the MIB3 will receive an updated set of parameters. Parts Department: No parts required. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 A3 SEDAN 5 USA 2022 2022 A4 SEDAN 52 USA 2022 2022 A5 SPORTBACK 18 USA 2021 2021 A8 125 USA 2022 2022 E-TRON GT 22 USA 2022 2022 Q3 2,175 USA 2022 2022 Q5 167 USA 2022 2022 Q5 SPORTBACK 23 USA 2022 2022 Q7 162 USA 2022 2022 Q8 6 USA 2022 2022 RS6 AVANT 1 USA 2022 2022 RSQ8 7 USA 2022 2022 S3 SEDAN 38 USA 2022 2022 S5 SPORTBACK 1 USA 2021 2021 S8 13 USA 2022 2022 SQ7 32 USA 2022 2022 SQ8 10 CAN 2022 2022 A4 SEDAN 11 CAN 2021 2021 A8 1 CAN 2022 2022 E-TRON GT 13 CAN 2022 2022 Q3 311 CAN 2022 2022 Q5 45 CAN 2022 2022 Q5 SPORTBACK 22 CAN 2022 2022 Q7 24 CAN 2022 2022 Q8 1 CAN 2022 2022 RSQ8 20 CAN 2022 2022 SQ7 16 CAN 2022 2022 SQ8 9 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – November 2021 IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-825 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : OCT 20, 2021 NHTSA Recall No. : 21V-825 Manufacturer Recall No. : 91CR Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 2,857 Estimated percentage with defect : 10 % Vehicle Information : Vehicle 1 : 2021-2021 Audi S8 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. S8 count: 13 Production Dates : JUN 09, 2021 – JUL 27, 2021 VIN Range 1 : Begin : WAU8SAF80MN022795 End : WAU8SBF89MN026432 ✔ Not sequential Vehicle 2 : 2022-2022 Audi A5 SPORTBACK Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. A5 SPORTBACK count: 18 Production Dates : SEP 01, 2021 – SEP 08, 2021 VIN Range 1 : Begin : WAUCBCF51NA003466 End : WAUCBCF53NA004022 ✔ Not sequential Part 573 Safety Recall Report 21V-825 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Audi A4 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. A4 SEDAN count: 52 Production Dates : JUL 06, 2021 – JUL 27, 2021 VIN Range 1 : Begin : WAUBBAF44NA002206 End : WAUBBAF41NN000728 ✔ Not sequential Vehicle 4 : 2021-2021 Audi A8 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. A8 count: 125 Production Dates : JUN 23, 2021 – JUL 30, 2021 VIN Range 1 : Begin : WAU8EAF83MN024368 End : WAU8EAF88MN027198 ✔ Not sequential Vehicle 5 : 2022-2022 Audi E-TRON GT Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. E-TRON GT count: 22 Production Dates : JUN 23, 2021 – JUL 26, 2021 VIN Range 1 : Begin : WAUCJBFW6N7002610 End : WAUAHBFW9N7901934 ✔ Not sequential Part 573 Safety Recall Report 21V-825 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 6 : 2022-2022 Audi Q3 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. Q3 count: 2175 Production Dates : JUN 25, 2021 – AUG 18, 2021 VIN Range 1 : Begin : WA1AUCF32N1000301 End : WA1EECF34N1018779 ✔ Not sequential Vehicle 7 : 2022-2022 Audi Q5 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. Q5 count: 167 Production Dates : AUG 14, 2021 – OCT 16, 2021 VIN Range 1 : Begin : WA1GAAFY8N2003779 End : WA1E2AFY1N2012439 ✔ Not sequential Vehicle 8 : 2022-2022 Audi RS6 AVANT Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. RS6 AVANTcount: 1 Production Dates : JUN 30, 2021 – JUN 30, 2021 VIN Range 1 : Begin : WUA1CBF23NN900453 End : WUA1CBF23NN900453 Not sequential Part 573 Safety Recall Report 21V-825 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 9 : 2022-2022 Audi A3 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. A3 SEDAN count: 5 Production Dates : JUL 26, 2021 – JUL 27, 2021 VIN Range 1 : Begin : WAUBUDGY6NA003015 End : WAUHUDGY0NA005434 ✔ Not sequential Vehicle 10 : 2022-2022 Audi S5 SPORTBACK Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. S5 SPORTBACK count: 1 Production Dates : SEP 02, 2021 – SEP 02, 2021 VIN Range 1 : Begin : WAUB4CF57NA003350 End : WAUB4CF57NA003350 Not sequential Vehicle 11 : 2022-2022 Audi Q5 SPORTBACK Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. Q5 SPORTBACK count: 23 Production Dates : OCT 12, 2021 – OCT 15, 2021 VIN Range 1 : Begin : WA15AAFY3N2004457 End : WA15AAFY6N2005876 ✔ Not sequential Part 573 Safety Recall Report 21V-825 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 12 : 2022-2022 Audi Q7 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. Q7 count: 162 Production Dates : JUN 05, 2021 – AUG 30, 2021 VIN Range 1 : Begin : WA1AJBF71ND000018 End : WA1LJBF73ND001700 ✔ Not sequential Vehicle 13 : 2022-2022 Audi Q8 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. Q8 count: 6 Production Dates : JUL 01, 2021 – AUG 17, 2021 VIN Range 1 : Begin : WA1EVBF15ND000315 End : WA1EVBF12ND003785 ✔ Not sequential Vehicle 14 : 2022-2022 Audi RSQ8 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. RSQ8 count: 7 Production Dates : JUL 08, 2021 – AUG 26, 2021 VIN Range 1 : Begin : WU1ARBF17ND000196 End : WU1ARBF10ND003800 ✔ Not sequential Part 573 Safety Recall Report 21V-825 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 15 : 2022-2022 Audi SQ7 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. SQ7 count: 32 Production Dates : JUL 01, 2021 – AUG 30, 2021 VIN Range 1 : Begin : WA1VWBF71ND000037 End : WA1AWBF76ND001652 ✔ Not sequential Vehicle 16 : 2022-2022 Audi SQ8 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. SQ8 count: 10 Production Dates : JUL 02, 2021 – AUG 16, 2021 VIN Range 1 : Begin : WA1CWBF12ND000289 End : WA1CWBF10ND002753 ✔ Not sequential Vehicle 17 : 2022-2022 Audi S3 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. S3 SEDAN count: 38 Production Dates : JUL 08, 2021 – JUL 29, 2021 VIN Range 1 : Begin : WAUH3DGYXNA000583 End : WAUH3DGY4NA005309 ✔ Not sequential Part 573 Safety Recall Report 21V-825 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : Under certain operating conditions, the response time of the rearview camera image might not meet requirements of FMVSS 111 when tested according to S14.2. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : The rear view camera picture might not be available when beginning to back up which may cause impairment of the driver’s ability to see areas to the rear of the vehicle. This can increase the risk of a crash. Description of the Cause : Due to inappropriate software parameter settings, upon start-up of the infotainment system there are running processes that might hinder each other and cause a delay in activation of the rearview camera. Identification of Any Warning that can Occur : NONE Involved Components : Component Name 1 : Parameter Settings in Infotainment System Component Description : Parameter Settings in Infotainment System Component Part Number : N/A Supplier Identification : Component Manufacturer Name : Aptiv Services Deutschland GmbH Address : Daimlerring 9 Hildesheim Foreign States 31135 Country : Germany Chronology : August 13, 2021: During regular quality assurance processes it was discovered that there may be a delay in the rearview camera response time under certain conditions. August 2021 – September 2021: Immediate investigation regarding root cause and affected vehicles. Between August 16th and September 30th, 2021 Audi and the supplier conducted several compliance tests on test benches and reference vehicles. Once it was determined that the issue was software related, the affected Part 573 Safety Recall Report 21V-825 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 vehicles were blocked in the ports and the factories, and the issue was reported to the Audi Product Safety Committee as it was identified that field vehicles are also affected. October 2021: Further reviews were conducted to identify all affected models and VIN´s from the different factories. October 13, 2021: The Audi Product Safety Committee determines that the affected vehicles may not fully conform to FMVSS111 under certain conditions. Hence, a voluntary non-compliance recall was decided. As of October 20, 2021 Audi is not aware of any warranty claims or customer claims due to this issue. Description of Remedy : Description of Remedy Program : At no cost to customers, the control unit for infotainment of the MIB3 will receive an updated set of parameters. Because the vehicles are within the New Vehicle Limited Warranty period, Audi will not offer a reimbursement program under this recall. How Remedy Component Differs from Recalled Component : Vehicles with the remedy software will allow rear view camera operation that is fully compliant with the requirements of FMVSS 111; Rear visibility. Identify How/When Recall Condition was Corrected in Production : Vehicles produced on or after October 16, 2021 have received software that ensures compliance with FMVSS 111; Rear visibility. Where possible, vehicles produced before that date have already received the updated software in the factory or port. Recall Schedule : Description of Recall Schedule : Dealers/Owners: On or before December 17, 2021 Planned Dealer Notification Date : DEC 17, 2021 – DEC 17, 2021 Planned Owner Notification Date : DEC 17, 2021 – DEC 17, 2021 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-825 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : OCT 20, 2021 NHTSA Recall No. : 21V-825 Manufacturer Recall No. : 91CR Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 2,857 Estimated percentage with defect : 10 % Vehicle Information : Vehicle 1 : 2021-2021 Audi S8 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. S8 count: 13 Production Dates : JUN 09, 2021 – JUL 27, 2021 VIN Range 1 : Begin : WAU8SAF80MN022795 End : WAU8SBF89MN026432 ✔ Not sequential Vehicle 2 : 2022-2022 Audi A5 SPORTBACK Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. A5 SPORTBACK count: 18 Production Dates : SEP 01, 2021 – SEP 08, 2021 VIN Range 1 : Begin : WAUCBCF51NA003466 End : WAUCBCF53NA004022 ✔ Not sequential Part 573 Safety Recall Report 21V-825 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Audi A4 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. A4 SEDAN count: 52 Production Dates : JUL 06, 2021 – JUL 27, 2021 VIN Range 1 : Begin : WAUBBAF44NA002206 End : WAUBBAF41NN000728 ✔ Not sequential Vehicle 4 : 2021-2021 Audi A8 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. A8 count: 125 Production Dates : JUN 23, 2021 – JUL 30, 2021 VIN Range 1 : Begin : WAU8EAF83MN024368 End : WAU8EAF88MN027198 ✔ Not sequential Vehicle 5 : 2022-2022 Audi E-TRON GT Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. E-TRON GT count: 22 Production Dates : JUN 23, 2021 – JUL 26, 2021 VIN Range 1 : Begin : WAUCJBFW6N7002610 End : WAUAHBFW9N7901934 ✔ Not sequential Part 573 Safety Recall Report 21V-825 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 6 : 2022-2022 Audi Q3 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. Q3 count: 2175 Production Dates : JUN 25, 2021 – AUG 18, 2021 VIN Range 1 : Begin : WA1AUCF32N1000301 End : WA1EECF34N1018779 ✔ Not sequential Vehicle 7 : 2022-2022 Audi Q5 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. Q5 count: 167 Production Dates : AUG 14, 2021 – OCT 16, 2021 VIN Range 1 : Begin : WA1GAAFY8N2003779 End : WA1E2AFY1N2012439 ✔ Not sequential Vehicle 8 : 2022-2022 Audi RS6 AVANT Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. RS6 AVANTcount: 1 Production Dates : JUN 30, 2021 – JUN 30, 2021 VIN Range 1 : Begin : WUA1CBF23NN900453 End : WUA1CBF23NN900453 Not sequential Part 573 Safety Recall Report 21V-825 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 9 : 2022-2022 Audi A3 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. A3 SEDAN count: 5 Production Dates : JUL 26, 2021 – JUL 27, 2021 VIN Range 1 : Begin : WAUBUDGY6NA003015 End : WAUHUDGY0NA005434 ✔ Not sequential Vehicle 10 : 2022-2022 Audi S5 SPORTBACK Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. S5 SPORTBACK count: 1 Production Dates : SEP 02, 2021 – SEP 02, 2021 VIN Range 1 : Begin : WAUB4CF57NA003350 End : WAUB4CF57NA003350 Not sequential Vehicle 11 : 2022-2022 Audi Q5 SPORTBACK Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. Q5 SPORTBACK count: 23 Production Dates : OCT 12, 2021 – OCT 15, 2021 VIN Range 1 : Begin : WA15AAFY3N2004457 End : WA15AAFY6N2005876 ✔ Not sequential Part 573 Safety Recall Report 21V-825 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 12 : 2022-2022 Audi Q7 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. Q7 count: 162 Production Dates : JUN 05, 2021 – AUG 30, 2021 VIN Range 1 : Begin : WA1AJBF71ND000018 End : WA1LJBF73ND001700 ✔ Not sequential Vehicle 13 : 2022-2022 Audi Q8 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. Q8 count: 6 Production Dates : JUL 01, 2021 – AUG 17, 2021 VIN Range 1 : Begin : WA1EVBF15ND000315 End : WA1EVBF12ND003785 ✔ Not sequential Vehicle 14 : 2022-2022 Audi RSQ8 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. RSQ8 count: 7 Production Dates : JUL 08, 2021 – AUG 26, 2021 VIN Range 1 : Begin : WU1ARBF17ND000196 End : WU1ARBF10ND003800 ✔ Not sequential Part 573 Safety Recall Report 21V-825 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 15 : 2022-2022 Audi SQ7 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. SQ7 count: 32 Production Dates : JUL 01, 2021 – AUG 30, 2021 VIN Range 1 : Begin : WA1VWBF71ND000037 End : WA1AWBF76ND001652 ✔ Not sequential Vehicle 16 : 2022-2022 Audi SQ8 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. SQ8 count: 10 Production Dates : JUL 02, 2021 – AUG 16, 2021 VIN Range 1 : Begin : WA1CWBF12ND000289 End : WA1CWBF10ND002753 ✔ Not sequential Vehicle 17 : 2022-2022 Audi S3 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The affected software was updated with a new cluster of the Audi Modular Infotainment Toolkit in CW 25/2021. Vehicle assembly information and supplier production records were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received the affected software or have already been remedied in the factory or port. S3 SEDAN count: 38 Production Dates : JUL 08, 2021 – JUL 29, 2021 VIN Range 1 : Begin : WAUH3DGYXNA000583 End : WAUH3DGY4NA005309 ✔ Not sequential Part 573 Safety Recall Report 21V-825 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : Under certain operating conditions, the response time of the rearview camera image might not meet requirements of FMVSS 111 when tested according to S14.2. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : The rear view camera picture might not be available when beginning to back up which may cause impairment of the driver’s ability to see areas to the rear of the vehicle. This can increase the risk of a crash. Description of the Cause : Due to inappropriate software parameter settings, upon start-up of the infotainment system there are running processes that might hinder each other and cause a delay in activation of the rearview camera. Identification of Any Warning that can Occur : NONE Involved Components : Component Name 1 : Parameter Settings in Infotainment System Component Description : Parameter Settings in Infotainment System Component Part Number : N/A Supplier Identification : Component Manufacturer Name : Aptiv Services Deutschland GmbH Address : Daimlerring 9 Hildesheim Foreign States 31135 Country : Germany Chronology : August 13, 2021: During regular quality assurance processes it was discovered that there may be a delay in the rearview camera response time under certain conditions. August 2021 – September 2021: Immediate investigation regarding root cause and affected vehicles. Between August 16th and September 30th, 2021 Audi and the supplier conducted several compliance tests on test benches and reference vehicles. Once it was determined that the issue was software related, the affected Part 573 Safety Recall Report 21V-825 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 vehicles were blocked in the ports and the factories, and the issue was reported to the Audi Product Safety Committee as it was identified that field vehicles are also affected. October 2021: Further reviews were conducted to identify all affected models and VIN´s from the different factories. October 13, 2021: The Audi Product Safety Committee determines that the affected vehicles may not fully conform to FMVSS111 under certain conditions. Hence, a voluntary non-compliance recall was decided. As of October 20, 2021 Audi is not aware of any warranty claims or customer claims due to this issue. Description of Remedy : Description of Remedy Program : At no cost to customers, the control unit for infotainment of the MIB3 will receive an updated set of parameters. Because the vehicles are within the New Vehicle Limited Warranty period, Audi will not offer a reimbursement program under this recall. How Remedy Component Differs from Recalled Component : Vehicles with the remedy software will allow rear view camera operation that is fully compliant with the requirements of FMVSS 111; Rear visibility. Identify How/When Recall Condition was Corrected in Production : Vehicles produced on or after October 16, 2021 have received software that ensures compliance with FMVSS 111; Rear visibility. Where possible, vehicles produced before that date have already received the updated software in the factory or port. Recall Schedule : Description of Recall Schedule : Dealers/Owners: On or before December 17, 2021 Planned Dealer Notification Date : DEC 17, 2021 – DEC 17, 2021 Planned Owner Notification Date : DEC 17, 2021 – DEC 17, 2021 * NR – Not Reported

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