Safety Recall 66N5 / Rear Hatch Accessory Spoiler – 2018-2022 Volkswagen Tiguan

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TOPIC TYPE RECALL CODE QUESTION ANSWER Safety Recall 66N5 Safety Recall 66N5 What vehicles are included in Safety Recall 66N5? What is the safety concern for Safety Recall 66N5? Due to possible poor adhesion of the accessory rear heatch spoiler to the vehicle body, there is a risk of the spoiler coming loose and falling off the vehicle. If the spoiler falls from the vehicle, it can become a hazard on the roadway for other traffic, posing a potential crash and injury risk to others. Are there any precautions I should take because my vehicle is part of Safety Recall 66N5? If the recall condition is present on the vehicle, customers may notice that the spoiler has become loose or separated from the vehicle hatch. If this happens, customers are advised to contact an authorized Volkswagen dealer to have the issue addressed without delay. What is the repair for Safety Recall 66N5? Replace accessory rear hatch spoiler. When will the repair for Safety Recall 66N5 be available? Repairs for this recall have begun. Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-adealer.

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 66N5 Page 1 of 23 Safety Recall Code: 66N5 REVISION Subject Rear Hatch Accessory Spoiler Release Date February 01, 2023 REVISION SUMMARY Updated claiming, parts information and work instructions to reflect that the installed spoiler should match the color of spoiler that was removed. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2018 2022 TIGUAN 6,553 CAN 2018 2022 TIGUAN 38 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description Due to possible poor adhesion of the accessory rear spoiler to the vehicle body, there is a risk of the spoiler coming loose and falling off the vehicle. If the spoiler falls from the vehicle, it can become a hazard on the roadway for other traffic, posing a potential crash and injury risk to others. Precautions If the recall condition is present on the vehicle, customers may notice that the spoiler has become loose or separated from the vehicle hatch. If this happens, customers are advised to contact an authorized Volkswagen dealer to have the issue addressed without delay. Corrective Action Replace rear hatch accessory spoiler. Code Visibility On or about June 10, 2022, the campaign code was applied to affected vehicles. Owner Notification Owner notification took place in June 2022. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 66N5 Page 2 of 23 defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 66N5 Page 3 of 23 Parts Information Parts Control Type: VIN to Order If parts are needed to support a vehicle repair:  US Dealers – use AVA  CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order Initial Allocation: NO There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) Criteria Quantity Part Number P.O.C. Part Description Ordering Method 01 or 02 1 5NA-071-644-B C9A -OR- 5NA-071-644-B C9X SPOILER (white) -ORSPOILER (black) VIN to Order 1 D -172-200-A2 1PK ADHES. VIN to Order NOTE It is possible that the criteria assigned to the vehicle does not match the color of the spoiler being removed. When replacing the spoiler, the new spoiler color should match what was removed. Either color can be installed and claimed. NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 66N5 Page 4 of 23 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.  Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure. Service Number 66N5 Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 X1 Unsold vehicle: 7 X9 Causal Indicator Mark SPOILER* as causal part Vehicle Wash/Loaner Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility. Criteria I.D. 01 or 02 LABOR Labor Op Time Units Description 6658 55 99 125 Replace rear spoiler PARTS Quantity Part Number Description 1.00 5NA071644B C9A or 5NA071644B C9X SPOILER* (white) or SPOILER* (black) 1.00 D 172200A2 1PK ADHES. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 66N5 Page 5 of 23 Customer Letter Example (USA) This notice applies to your vehicle: , NHTSA: 22V226 Subject: Safety Recall 66N5 – Rear Hatch Accessory Spoiler Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2018-2022 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Due to possible poor adhesion of the accessory rear spoiler to the vehicle body, there is a risk of the spoiler coming loose and falling off the vehicle. If the spoiler falls from the vehicle, it can become a hazard on the roadway for other traffic, posing a potential crash and injury risk to others. What will we do? Your dealer will be able to begin scheduling this recall repair on June 10, 2022. To correct this defect, your authorized Volkswagen dealer will replace the rear hatch accessory spoiler. This work may take up to two days to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer on or after June 10, 2022 to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take If the recall condition is present on the vehicle, customers may notice that the spoiler has become loose or separated from the vehicle hatch. If this happens, customers are advised to contact an authorized Volkswagen dealer to have the issue addressed without delay. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Reimbursement of Expenses If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1- 888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 66N5 Page 6 of 23 Customer Customer Letter Example (Canada) Example (USA) This notice applies to your vehicle: , Transport Canada Recall: 2022-170 Subject: Safety Recall 66N5 – Rear Hatch Accessory Spoiler Dear Volkswagen Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Due to possible poor adhesion of the accessory rear spoiler to the vehicle body, there is a risk of the spoiler coming loose and falling off the vehicle. If the spoiler falls from the vehicle, it can become a hazard on the roadway for other traffic, posing a potential crash and injury risk to others. What will we do? Your dealer will be able to begin scheduling this recall repair on June 10, 2022. To correct this defect, your authorized Volkswagen dealer will replace the rear hatch accessory spoiler. This work may take up to two days to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer on or after June 10, 2022 to schedule this recall work. Precautions you should take If the recall condition is present on the vehicle, customers may notice that the spoiler has become loose or separated from the vehicle hatch. If this happens, customers are advised to contact an authorized Volkswagen dealer to have the issue addressed without delay. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Reimbursement of Expenses If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 66N5 Page 7 of 23 Repair Overview  Replace rear hatch spoiler. NOTE  These repair instructions may differ from the labor operations and labor times listed in ELSA.  Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.  This procedure must be read in its entirety prior to performing the repair.  Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.  Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.  When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 66N5 Page 8 of 23 Required Tools Adhesive Strip Remover -VAS6349- (or commercially available equivalent) Bonded Window Tool Kit – Pull Handle (qty. 2) -VAG1351/1- (or commercially available equivalent) Cutting Cord -VAS861001/1A- (or commercially available equivalent) Roller (with rubber wheel) -T40400- (or commercially available equivalent) Cartridge Gun -VAG1628- (or equivalent) NOTE  The special tools listed all have locally sourced, commercially available equivalents.  If an equivalent cutting cord is used, do not use the metal wire style cutting cord/line.  Bonded Window Tool Kit -VAG1351- includes one VAG1351/1 T-handle. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 66N5 Page 9 of 23 Required Shop Materials 320 Grit Sandpaper (locally sourced) Lint Free Towels (locally sourced) 91% Isopropyl Alcohol (locally sourced) Low Adhesion (painters) Tape (locally sourced) NOTE: Use only 91% Isopropyl alcohol as a cleaner (9% water). Do not use Isopropyl with any additional surfactants (cleaners) or additives (scents). Plastic Razor Blades (locally sourced) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 66N5 Page 10 of 23 Repair Instruction Section A – Check for Previous Repair TIP If Campaign Completion label is present, no further work is required.  Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order.  Confirm the Campaign/Action is open . If the status is closed, no further work is required.  Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first.  All Safety Recalls must be completed prior to completing this campaign.  Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 66N5 Page 11 of 23 Section B – Repair Procedure CRITICAL REPAIR STEPS It is critical that the following is observed to ensure absolute success of the spoiler installation. Before installing the spoiler:  The spoiler must be installed on the same day it is removed.  The surfaces must be properly cleaned.  The spoiler must be properly prepped as described.  The temperature range of the part and the vehicle when installing and during the curing time must be 60⁰F(16⁰C) to 104⁰F (40⁰C) to ensure proper adhesion.  The adhesive must be applied exactly as directed. After installation of the spoiler:  Wait 12 hours after installation before removing the low adhesion tape.  Do not release vehicle to customer before the end of the 12 hour curing time.  Do not drive over 5 mph/8 kph for 12 hours after installation.  Do not drive above 60 mph/100 kph for 24 hours after installation.  The spoiler should not be mechanically stressed for 12 hours after installation.  Do not wash vehicle using mechanical or high pressure wash system for 48 hours after installation. NOTE It is possible that the criteria assigned to the vehicle does not match the color of the spoiler being removed. When replacing the spoiler, the new spoiler color should match what was removed. Either color can be installed and claimed. Scan the QR code or follow the link below to view a repair overview video for this repair. https://vwcup.track360.com/library/12754 The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 66N5 Page 12 of 23 NOTE The illustrations in these work instructions may show only one side of the spoiler or vehicle. The work mentioned should be carried out on both sides of the spoiler or vehicle. Tape off roof: NOTE Before starting, make sure painted and trim surfaces are protected to avoid scratching during installation. Use proper surface protection covers and work attire that are free of dirt and grease  Using low adhesion tape, cover the adjacent painted surfaces and gap between roof and rear lid to help prevent paint damage. Remove spoiler:  Carefully guide the cutting twine <3> around the spoiler between the rear lid <2> and the spoiler <1> on the edge.  Slowly move in a light sawing motion the Thandles across the spoiler cutting the adhesive bead, bonding points and the adhesive tape.  A second technician will be required to prevent the spoiler from falling and potentially damaging the vehicle. CAUTION Avoid abrupt movements while cutting adhesive. Only pull with even pressure and light sawing motion to cut through adhesive to prevent paint damage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 66N5 Page 13 of 23 Remove adhesive tape residue:  Remove the adhesive tape residue using cleaning wheel -VAS6349- (or equivalent).  ALL adhesive tape residue must be removed from the rear lid. Remove adhesive residue:  Carefully cut remaining adhesive down to 1mm thickness with a plastic razor blade taking care not to damage paint.  DO NOT apply cleaner or solvents to the old adhesive. NOTE The remaining adhesive material acts as a base for the new application of adhesive. Dry fit spoiler:  Do not remove any of the protective film from the adhesive tape on the new spoiler.  Temporarily place the spoiler on the vehicle so it is centered and all gaps are even.  Mark the position using low adhesion tape.  Then cut the tape between the rear lid and the new spoiler.  The tape will act as a guide when the final installation is completed. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 66N5 Page 14 of 23 Clean rear lid: CRITICAL REPAIR STEP Use only 91%+ Isopropyl alcohol as a cleaner (9% water). Always allow cleaner to fully evaporate prior to starting the installation. Do not use Isopropyl with any additional surfactants (cleaners) or additives (scents). All installation areas must be completely free of any detergent, wax or detailing residue for proper adhesion.  DO NOT apply cleaner or solvents to the old adhesive.  Clean the rear lid in the areas that will make contact with the double sided tape using isopropyl alcohol.  Allow to dry for at least 10 minutes. NOTE It is not necessary to clean the adhesive surface as long as the new spoiler will be installed on the same day. Prepare new spoiler:  Protect the new spoiler from damage while preparing it for installation.  Place a clean towel or packing material on the work bench. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 66N5 Page 15 of 23 Sand spoiler:  Sand spoiler in the areas shown using 320 grit sandpaper.  The sanding must be done in a non-directional (cross-hatch) pattern.  Example of a properly sanded spoiler shown. Clean spoiler: CRITICAL REPAIR STEP Use only 91% Isopropyl alcohol as a cleaner (9% water). Always allow cleaner to fully evaporate prior to starting the installation. Do not use Isopropyl with any additional surfactants (cleaners) or additives (scents). All installation areas must be completely free of any detergent, wax or detailing residue for proper adhesion.  Clean all debris/sanding dust off the spoiler with compressed air.  Clean areas shown with isopropyl alcohol and lint free cloths.  Allow to dry for at least 10 minutes. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 66N5 Page 16 of 23 Position protective film tabs:  Pull off protective film approx. 3 cm at all endings (arrows) and fold outwards. TIP Secure the protective film tabs with tape to allow easy access once the spoiler is attached to the vehicle. Prepare adhesive for installation:  Cut the adhesive nozzle to a 10mm diameter opening and 10mm deep V-channel. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 66N5 Page 17 of 23 NOTE Pay attention to the expiration date on the adhesive. Do not use expired adhesive. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 66N5 Page 18 of 23 Apply adhesive: CAUTION Do not apply adhesive to the double sided tape.  A minimum distance of 3mm must be maintained between the adhesive bead and the double sided tape.  Evenly apply a 10mm wide x 10mm high x 323mm long bead of adhesive in area on both sides of the spoiler.  Evenly apply a 10mm wide x 10mm high x 22mm long bead of adhesive in area on both ends of the spoiler. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 66N5 Page 19 of 23 Install spoiler: NOTE Installing the spoiler may require the assistance of a helper to insure proper positioning. Use isopropyl alcohol to clean any adhesive that may have pushed out during the installation.  Position the spoiler onto the vehicle. Center the spoiler as you place it on the vehicle.  When installing the spoiler, ensure the gaps and body seam distances are even on both sides of the vehicle.  Starting from the middle to the outer edges, work your way along the spoiler pressing firmly to secure the spoiler once the spoiler is correctly positioned. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 66N5 Page 20 of 23  Once the spoiler is in the correct position remove the protective film from the doublesided tape.  While pulling off the protective film, push on the spoiler into the body at the same time.  Using tool -T40400- (or equivalent) roll all of the exterior contact edges (double sided tape to body) with a force of 70-100N to fully seat the double sided tape. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 66N5 Page 21 of 23 Apply tape:  After the spoiler has been firmly secured to the vehicle, place pieces of low adhesion tape across the spoiler to hold it in place during the curing time. Quality check:  Gaps should be equal on each end and along the top of the roof edge spoiler. Ensure there is no adhesive pushing out of the roof edge spoiler. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 66N5 Page 22 of 23 Allow adhesive to cure: CRITICAL REPAIR STEP STOP! It is critical that the following is observed to ensure absolute success of the spoiler installation. Wait 12 hours after installation before removing the low adhesion tape. Do not release vehicle to customer before the end of the 12 hour curing time. Do not drive over 5 mph/8 kph for 12 hours after installation. Do not drive above 60MPH/100KPH for 24 hours after installation. The spoiler should not be mechanically stressed for 12 hours after installation. Do not wash vehicle using mechanical or high pressure wash system for 48 hours after installation.  A note reminding drivers of these curing instructions is included at the end of this circular and is also posted in ServiceNet. Print this note out and place inside the vehicle where the driver can clearly see it. Proceed to Section C The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 66N5 Page 23 of 23 Section C – Campaign Completion Label Install Campaign Completion Label  Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s). Proceed to Section D Section D – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.

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Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 66N5 USA IMPORTANT SAFETY RECALL Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 This notice applies to your vehicle: , NHTSA: 22V226 Subject: Safety Recall 66N5 – Rear Hatch Accessory Spoiler Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2018-2022 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Due to possible poor adhesion of the accessory rear spoiler to the vehicle body, there is a risk of the spoiler coming loose and falling off the vehicle. If the spoiler falls from the vehicle, it can become a hazard on the roadway for other traffic, posing a potential crash and injury risk to others. What will we do? Your dealer will be able to begin scheduling this recall repair on June 10, 2022. To correct this defect, your authorized Volkswagen dealer will replace the rear hatch accessory spoiler. This work may take up to two days to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer on or after June 10, 2022 to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take If the recall condition is present on the vehicle, customers may notice that the spoiler has become loose or separated from the vehicle hatch. If this happens, customers are advised to contact an authorized Volkswagen dealer to have the issue addressed without delay. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Reimbursement of Expenses If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement. Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 66N5 USA IMPORTANT SAFETY RECALL Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection Formulario nro. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 66N5 EE. UU. CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 <DIRECCIÓN DEL CLIENTE> <CIUDAD, ESTADO Y CÓDIGO POSTAL DEL CLIENTE> El presente aviso corresponde a su vehículo: , NHTSA: 22V226 Asunto: Campaña de llamada a revisión 66N5: alerón accesorio de la compuerta trasera Estimado propietario de un vehículo Volkswagen: El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad con Vehículos Motorizados de EE. UU. Volkswagen determinó que existe un defecto relacionado con la seguridad de los vehículos motorizados en determinados vehículos Volkswagen modelos 2018-2022. Nuestros registros indican que usted es propietario(a) de uno de los vehículos afectados por esta medida. ¿Cuál es el problema? A causa de una adhesión deficiente del alerón accesorio de la compuerta trasera a la carrocería, existe el riesgo de que el alerón se afloje y se desprenda del vehículo. Si el alerón se desprendiera del vehículo, podría convertirse en un peligro para otros conductores en la carretera y aumentaría el riesgo de que los demás sufran lesiones o un accidente. ¿Qué haremos? Su concesionario podrá comenzar a programar esta campaña de llamada a revisión el 10 de junio de 2022. Para corregir este defecto, su concesionario Volkswagen autorizado reemplazará el alerón accesorio de la compuerta trasera. Este servicio puede tardar hasta dos días de trabajo y se le ofrecerá de forma gratuita. No obstante, considere la posibilidad de que su concesionario necesite tiempo adicional para la preparación de la reparación, así como para organizarse con la agenda del taller. ¿Qué debe hacer? Contáctese con su concesionario Volkswagen autorizado a partir del 10 de junio de 2022 para programar este trabajo de la campaña de llamada a revisión. Para concertar una cita en línea, visite www.vw.com/find-a-dealer. ¿Qué precauciones debe tomar? Si el problema de la campaña de llamada a revisión está presente en el vehículo, los clientes pueden notar que el alerón se aflojó o se desprendió de la compuerta trasera del vehículo. Si esto sucede, se recomienda a los clientes que se comuniquen con un concesionario Volkswagen autorizado para que el problema se aborde a la brevedad. Vehículos rentados y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de los diez (10) días posteriores a la recepción. Si cambió de dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario adjunta y envíenosla para que podamos actualizar nuestros registros. Formulario nro. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 66N5 EE. UU. CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE Reembolso de gastos Si pagó anteriormente por reparaciones relacionadas con el problema que se describe en esta carta, consulte el formulario adjunto que explica cómo presentar una solicitud de reembolso. ¿De qué otra forma podemos ayudarlo? Si su concesionario Volkswagen autorizado no le brinda este servicio de forma gratuita dentro de un plazo razonable o no está en condiciones de hacerlo, o si usted tiene alguna pregunta sobre este aviso, póngase en contacto con nosotros mediante el medio de comunicación que prefiera a través de www.vw.com/contact o por teléfono al 800-893-5298. Verificación de su vehículo para campañas de llamada a revisión o de servicio vigentes Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, visite www.vw.com/owners/recalls e ingrese el número de identificación del vehículo (VIN) en la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio). Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa y gratuita de seguridad de vehículos al 1-888-327-4236 (TTY: 1- 800-424-9153) o ingresar a http://www.safercar.gov. Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; sin embargo, hemos tomado esta medida para garantizar su seguridad y su continua satisfacción con el vehículo. Atentamente, Defensa del Consumidor de Volkswagen

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 66N5_DLR_REV_20221130 REVISION – Safety Recall 66N5 / Rear Hatch Accessory Spoiler This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: November 30, 2022 Revision Summary: The 66N5 Safety Recall circular will be revised with an updated claim type in the claim entry instructions. Please see the revised circular for Safety Recall 66N5 which will be visible in ELSA and ServiceNet December 01, 2022 for additional information. Regardless of the repair date, all claims being entered on or after December 01, 2022 must be entered using this updated claiming information. Please discard any paper copies you may have printed and ensure they are replaced with the most current version. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. May 2022 – Volkswagen Customer Protection Page 1 of 1 Advanced Tool Requirement Notice Safety Recall – 66N5 Rear Hatch Accessory Spoiler This notice is for:  Dealer Principal Sales Manager  Service Manager  Parts Manager Warranty Administrator  Technicians In an effort to provide dealerships with an opportunity to prepare for an upcoming campaign, this notice is to inform you of the tools that will be required. Please ensure these tools (commercially available or Volkswagen Special Tools) are present and in good working order as soon as possible. Date May 17, 2022 Anticipated Campaign Launch June, 2022 Required Tools Cutting Cord (auto glass cutting line) -VAS861001/1A- (or commercially available equivalent) Bonded Window Tool Kit – Pull Handle (qty. 2) -VAG1351/1- (or commercially available equivalent) Adhesive Strip Remover -VAS6349- (or commercially available equivalent) Roller (with rubber wheel) -T40400- (or commercially available equivalent) NOTE  All tools listed have locally sourced, commercially available equivalents for use in the Safety Recall 66N5 repair.  The cutting cord must be a nylon type cord/line. Do not use metal wire.  Bonded Window Tool Kit -VAG1351- includes one VAG1351/1 T-handle. Dealers wishing to order Volkswagen Special Tools may place an order through Volkswagen Service Tools & Equipment Program @ 1-800-892-9650 or vw.snapon.com. Orders are filled in the order received.

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 66N5_DLR_ADV Advance Notice – Safety Recall 66N5 / Rear Hatch Accessory Spoiler This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: April 13, 2022 Issue: Due to possible poor adhesion of the accessory rear spoiler to the vehicle body, there is a risk of the spoiler coming loose and falling off the vehicle. If the spoiler falls from the vehicle, it can become a hazard on the roadway for other traffic, posing a potential crash and injury risk to others. Precautions If the recall condition is present on the vehicle, customers may notice that it has become loose or separated from vehicle hatch. If this happens, customers are advised to contact an authorized Volkswagen dealer to have the issue addressed without delay. Repair:  REPAIR NOT YET AVAILABLE  Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2018 2021 TIGUAN LWB 5,426 USA 2022 2022 TIGUAN 1,127 CAN 2018 2021 TIGUAN LWB 37 CAN 2022 2022 TIGUAN 1 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 66N5_DLR_REV_20230201 REVISION – Safety Recall 66N5 / Rear Hatch Accessory Spoiler This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: February 01, 2023 Revision Summary: The 66N5 Safety Recall circular has been revised to include updated claiming, parts information, and work instructions to reflect that the installed spoiler match the color of the spoiler that was removed. Please see the revised circular for Safety Recall 66N5 visible in ELSA and ServiceNet for additional information. Please discard any paper copies you may have printed and ensure they are replaced with the most current version. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 66N5_DLR_LAUNCH Repair Available – Safety Recall 66N5 / Rear Hatch Accessory Spoiler This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: June 09, 2022 Issue: Due to possible poor adhesion of the accessory rear spoiler to the vehicle body, there is a risk of the spoiler coming loose and falling off the vehicle. If the spoiler falls from the vehicle, it can become a hazard on the roadway for other traffic, posing a potential crash and injury risk to others. Precautions If the recall condition is present on the vehicle, customers may notice that the spoiler has become loose or separated from the vehicle hatch. If this happens, customers are advised to contact an authorized Volkswagen dealer to have the issue addressed without delay. Repair:  REPAIR AVAILABLE – June 10, 2022 / Replace rear hatch accessory spoiler  See ELSA/ServiceNet for complete repair & claiming instructions  Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.  Repair every affected inventory vehicle before delivery to consumers. Parts Department: There will be no parts allocation. Please reference the Repair Projection Tool in the campaign circular to view your potential VIN population. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2018 2022 TIGUAN 6,553 CAN 2018 2022 TIGUAN 38 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – June 2022 U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 66N5_DLR_REV_06162022 REVISION – Safety Recall 66N5 / Rear Hatch Accessory Spoiler This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: June 16, 2022 Revision Summary: A revised 66N5 Safety Recall circular has been published with an added link to a repair video in the repair instructions. Please see the revised circular for Safety Recall 66N5 located in Elsa and ServiceNet for additional information. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-226 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : APR 06, 2022 NHTSA Recall No. : 22V-226 Manufacturer Recall No. : 66N5 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 6,553 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Volkswagen TIGUAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population is made up of the vehicles that had the subject rear spoiler installed as a genuine Volkswagen accessory at the port or at an authorized Volkswagen dealer prior to initial retail sale, or the installations were otherwise made known to Volkswagen through proper channels. The recalled products differ from products that were not included in the recall because the non-recalled products did not have the subject rear spoiler installed at the time of initial retail sale. Subject rear spoilers installed as aftermarket accessories are covered by the Volkswagen equipment recall being filed concurrently with this campaign. TIGUAN 1127 Production Dates : AUG 02, 2021 – DEC 07, 2021 VIN Range 1 : Begin : 3VV2B7AX4NM000340 End : 3VV4B7AX7NM048360 ✔ Not sequential Part 573 Safety Recall Report 22V-226 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2018-2021 Volkswagen TIGUAN LWB Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population is made up of the vehicles that had the subject rear spoiler installed as a genuine Volkswagen accessory at the port or at an authorized Volkswagen dealer prior to initial retail sale, or the installations were otherwise made known to Volkswagen through proper channels. The recalled products differ from products that were not included in the recall because the non-recalled products did not have the subject rear spoiler installed at the time of initial retail sale. Subject rear spoilers installed as aftermarket accessories are covered by the Volkswagen equipment recall being filed concurrently with this campaign. TIGUAN LWB 5426 Production Dates : MAY 24, 2017 – SEP 30, 2021 VIN Range 1 : Begin : 3VV5B7AX7JM002591 End : 3VV3B7AX7MM160067 ✔ Not sequential Description of Defect : Description of the Defect : Due to possible poor adhesion of the accessory rear spoiler to the vehicle body, there is a risk of the spoiler coming loose and falling off the vehicle. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the spoiler falls from the vehicle, it can become a hazard on the roadway for other traffic. Posing a potential crash and injury risk to others. Description of the Cause : The installation instructions that came with the accessory spoiler were not correct. As a result, there is a potential that the accessory spoiler was not adhered properly to the vehicle. Identification of Any Warning that can Occur : Spoiler can become loose or separate from vehicle hatch. Involved Components : Component Name 1 : Rear hatch spoiler Component Description : Rear hatch spoiler accesory Component Part Number : 5NA-071-644–C9A and 5NA-071-644–C9X Part 573 Safety Recall Report 22V-226 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Volkswagen de Mexico Address : Km. 116 Autopista Mexico-Puebla Puebla Foreign States 72700 Country : Mexico Chronology : October – November 01, 2021: Observation of an upward trend in spoiler warranty claims after review of the Q3 internal report. November 10, 2021: The topic was brought up in a meeting of the VWGoA Market Matter Review Group (MMRG). The MMRG discussion resulted in escalation of the topic to Volkswagen AG for further analysis. November 18, 2021: First meeting with the responsible departments at VW Zubehor and VW AG to discuss the topic. November 19, 2021: The rear hatch spoiler accessory option was made unavailable for new vehicles and aftermarket installations while the topic was being analyzed further. December 17, 2021: The VW Accessories group had a pre-alignment meeting with representative of Volkswagen Product Safety Committee. February 9, 2022: Reviewed results of lab analysis for adhesives and field failure modes. March 17, 2022: Topic presented to the VWM Product Safety Committee, which escalated the topic to the Volkswagen Brand Product Safety Committee to consider a recall. March 30, 2022: Volkswagen Product Safety Committee decided to conduct a safety recall. As of 04/06/2022, Volkswagen is aware of 42 claims on this topic dated from 07/25/2018 through 12/16/2021. Description of Remedy : Description of Remedy Program : The accessory rear hatch spoiler will be replaced at no cost to customers. Volkswagen will offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : The recall remedy component can be distinguished from the recalled component because it is installed using the correct installation instructions. The remedy part is the same as the recalled part. Identify How/When Recall Condition was Corrected in Production : The recalled part was installed only as an accessory part. This part was never available as a series (production) part. November 19, 2021: The installation of the part as an accessory was stopped. Recall Schedule : Part 573 Safety Recall Report 22V-226 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : Dealers/owners: On or before June 03, 2022 Planned Dealer Notification Date : JUN 03, 2022 – JUN 03, 2022 Planned Owner Notification Date : JUN 03, 2022 – JUN 03, 2022 * NR – Not Reported

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