Safety Recall 24iD / Fuel Injectors – 2021-2022 Volkswagen Atlas FL & Atlas Cross Sport

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NAME Title Department Phone Fax Date Dear Mr. Owens: Volkswagen hereby submits the amended the chronology entry dated April 06, 2022 for the subject recall to include the requested claims repair date range, as follows: April 06, 2022: Topic was presented to Volkswagen Product Safety Committee. There are two production periods where on certain days at the supplier the assembly of the long injector has not been followed the required work procedure. Therefore there is the risk that certain long injectors could have been manufactured without the filter element. This was confirmed with parts analysis of claimed parts from these 2 production periods. Specifically, 100 vehicles were identified that had replaced long injectors built during the 2 suspect time periods with missing filter elements. Volkswagen is unaware of any fire events that have been caused by this issue, and it believes there is a very low likelihood of such an event. Nevertheless, given the evidence of a defined manufacturing anomaly, the chance that there may still be affected parts in the field that have not failed yet, and out of an abundance of caution, Volkswagen has decided to recall the vehicles that have received these potentially incorrectly assembled long injectors. The claims repair date range for the 100 vehicles indicated above is January 15, 2021 – February 21, 2022 Please contact me if you require any additional information or have any questions related to this information. Sincerely, Christopher T. Sandvig Director, Group Customer Protection Group Quality James C. Owens, Acting Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E. Washington, DC 20590 Subject: Amended Chronology for Volkswagen Recall 24iD – Fuel Injectors NHTSA # 22V-245 Christopher T. Sandvig Director Group Customer Protection 248-754-5000 248-754-5093 June 02, 2022

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TYPE RECALL CODE QUESTION ANSWER Safety Recall 24iD What vehicles are included in Safety Recall 24iD? What is the safety concern for Safety Recall 24iD? In certain vehicles, the long fuel injectors may have been assembled without filter element. An injector built without filter element may leak, and fuel may enter into the engine compartment. Leaking fuel, in the presence of an ignition source, may increase the risk of a fire. Are there any precautions I should take because my vehicle is part of Safety Recall 24iD? If the recall condition is present in the vehicle, customers may recognize a fuel odor or notice fuel leakage. Additionally, the check engine light may illuminate. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected/repaired. What is the repair for the Safety Recall 24iD? To address this potential issue, your authorized Volkswagen dealer will replace the long fuel injectors (cylinders 1, 3, 5). When will the repair for Safety Recall 24iD be available? Repairs for this recall have begun. Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.

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NAME Title Department Phone Fax Date Dear Mr. Owens: Volkswagen hereby submits the following chronology associated with the subject recall. Chronology of Defect CW19/2021: During continuous field monitoring and analysis of claimed long injectors, an evaluation of the built date of long injectors showed a potential cluster in a specific time frame with parts built without filter element. Deeper analysis started. CW19/2021 – CW25/2021: investigation with supplier about explanation of potential cluster of claimed parts. Root cause analysis initiated. The supplier informed Volkswagen that potentially one tray of long injectors may have been mishandled and that an unknown number of long injectors of this tray could have been assembled without filter element. Ongoing Field monitoring and parts analysis to verify information. At this time, the supplier was not able to quantify the potentially incorrectly assembled parts within the one tray. CW25/2021 – CW39/2021: Evaluation of potentially affected long injectors of the suspected tray by field monitoring and analysis of field return parts. First indications of a second cluster with mishandling at the supplier. Field monitoring intensified in order to understand the rate of potentially affected parts. CW39/2021 – CW44/2021: Field return parts were analyzed and assessment of quantity of further potential part failures started. The total number of potentially incorrectly built long injectors in the suspected production periods was still unknown. CW44/2021 – February 2022: Root cause analysis confirmed that in certain production days, long injectors may have been built incorrectly without filter due to not following the according work procedures. Ongoing field monitoring and parts analysis in order to verify potentially affected production lots. Analysis of claimed parts to understand failure rate in suspected production lots and to evaluate potential risk. February 10, 2022: Topic was presented to Volkswagen Pre Product Safety Committee. Further details regarding failure analysis requested. James C. Owens, Acting Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E. Washington, DC 20590 Subject: Chronology for Volkswagen Recall 24iD – Fuel Injectors Christopher T. Sandvig Director Group Customer Protection 248-754-5000 248-754-5093 April 13, 2022 March 09,02022: Topic was presented to Volkswagen Product Safety Committee. The committee requested a deeper evaluation of all warranty claims with a technical explanation of the claims. April 06, 2022: Topic was presented to Volkswagen Product Safety Committee. There are two production periods where on certain days at the supplier the assembly of the long injector has not been followed the required work procedure. Therefore there is the risk that certain long injectors could have been manufactured without the filter element. This was confirmed with parts analysis of claimed parts from these 2 production periods. Specifically, 100 vehicles were identified that had replaced long injectors built during the 2 suspect time periods with missing filter elements. Volkswagen is unaware of any fire events that have been caused by this issue, and it believes there is a very low likelihood of such an event. Nevertheless, given the evidence of a defined manufacturing anomaly, the chance that there may still be affected parts in the field that have not failed yet, and out of an abundance of caution, Volkswagen has decided to recall the vehicles that have received these potentially incorrectly assembled long injectors. Please contact me if you require any additional information or have any questions related to this information. Sincerely, Christopher T. Sandvig Director, Group Customer Protection Group Quality

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Volkswagen of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326 If you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. 24iD USA Form No. F_3.4_AHQ-GQO-CP-C_054 Rev. 5.0 IMPORTANT SAFETY RECALL This notice applies to your vehicle: NHTSA: 22V245 Volkswagen Recall: 24iD – Long Fuel Injectors INTERIM SAFETY RECALL NOTICE FOR YOUR VEHICLE A recall repair is not yet available This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2021-2022 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. About this recall: In certain vehicles, the long fuel injectors may have been assembled without a filter element. An injector built without a filter element may leak, and fuel may enter into the engine compartment. Leaking fuel, in the presence of an ignition source, may increase the risk of a fire. A recall repair is not yet available. We will send another letter as soon as the recall work can be completed on your vehicle. What you can do now: Please do not contact your dealer about this recall unless you believe your vehicle has the condition described in this letter. If the recall condition is present in the vehicle, customers may recognize a fuel odor or notice fuel leakage. Additionally, the check engine light may illuminate. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected/repaired. Your safety and that of your passengers is our highest priority, and we are working to make a recall repair available as soon as possible. We apologize for any inconvenience this letter may cause. Sincerely, Volkswagen Customer Protection Volkswagen of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326 Si tiene alguna pregunta sobre este comunicado, póngase en contacto con nosotros mediante su medio de comunicación preferido en www.vw.com/contact o por teléfono al 800-893-5298. Si aún no obtuvo una respuesta satisfactoria, puede presentar una queja en la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa gratuita de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153), o bien ingresar a http://www.safercar.gov. Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, visite www.vw.com/owners/recalls e ingrese el número de identificación del vehículo (VIN) en la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio). Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de diez (10) días a partir de su recepción. Si cambió su dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario que se encuentra adjunta y envíenosla para que podamos actualizar nuestros registros. 24iD EE. UU. Formulario n.º F_3.4_AHQ-GQO-CP-C_054 Rev. 5.0 CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD <DIRECCIÓN DEL CLIENTE> <DIRECCIÓN DEL CLIENTE> Este aviso corresponde a su vehículo: <NÚMERO DE IDENTIFICACIÓN DEL VEHÍCULO> <AÑO MODELO> Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA): 22V245 Campaña de llamada a revisión de Volkswagen: 24iD – Inyector de combustible largo AVISO DE CAMPAÑA DE LLAMADA A REVISIÓN PROVISIONAL DE SU VEHÍCULO POR MOTIVOS DE SEGURIDAD El servicio de reparación por la llamada a revisión aún no está disponible El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad con Vehículos Motorizados de EE. UU. Volkswagen determinó que existe un defecto relacionado con la seguridad de los vehículos motorizados en determinados vehículos Volkswagen modelos 2021-2022. Nuestros registros indican que usted es propietario(a) de uno de los vehículos afectados por esta medida. Acerca de esta campaña de llamada a revisión: En ciertos vehículos, los inyectores de combustible largos pueden haber sido ensamblados sin un elemento de filtro. Un inyector construido sin un elemento de filtro puede tener fugas y el combustible puede entrar en el compartimiento del motor. La fuga de combustible aumenta el riesgo de un incendio ante la presencia de una fuente de ignición. El servicio de reparación por la llamada a revisión aún no está disponible. Enviaremos otra carta tan pronto como pueda realizarse el servicio de reparación en su vehículo. Qué puede hacer ahora: No se comunique con el concesionario por esta llamada a revisión a menos que crea que su vehículo tenga la condición descrita en esta carta. Si la condición de llamada a revisión está presente en el vehículo, los clientes pueden reconocer un olor a combustible o notar una fuga de combustible. Además, la luz de control del motor puede encenderse. Si esto sucede, se recomienda a los clientes que se comuniquen con un concesionario Volkswagen autorizado a la brevedad para que inspeccionen o reparen el vehículo. Su seguridad y la de sus pasajeros es nuestra prioridad principal y estamos trabajando para que haya un servicio de reparación disponible cuanto antes. Nos disculpamos por cualquier inconveniente que esta carta pueda causarle. Atentamente, Defensa del Consumidor de Volkswagen

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 1 of 31 Safety Recall Code: 24iD REVISION Subject Long Fuel Injectors Release Date August 31, 2022 REVISION SUMMARY Updated claiming instructions NOTE: Updated areas in this document are indicated by an orange bar in the right margin Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2022 ATLAS 995 USA 2021 2022 ATLAS CROSS SPORT 386 CAN 2021 2022 ATLAS 92 CAN 2021 2021 ATLAS CROSS SPORT 65 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description In certain vehicles, the long fuel injectors may have been assembled without filter element. An injector built without filter element may leak, and fuel may enter into the engine compartment. Leaking fuel, in the presence of an ignition source, may increase the risk of a fire. Corrective Action Replace the long fuel injectors (cylinders 1, 3, 5). Precautions If the recall condition is present in the vehicle, customers may recognize a fuel odor or notice fuel leakage. Additionally, the check engine light may illuminate. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected/repaired. Code Visibility On or about July 14, 2022, the campaign code was applied to affected vehicles. Owner Notification Owner notification took place in July 2022. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 2 of 31 that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 3 of 31 Parts Information Parts Control Type: Free Order Parts will be managed by Free Order Initial Allocation: NO There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) Criteria Quantity Part Number P.O.C. Part Description Ordering Method 01 or 02 3 03H-906-036-R INJECTOR Free Order 4 03H-133-237-G GASKET 2 03H-133-237-J GASKET 1 03H-133-322-H HOSE 3 N -106-221-01 BOLT 4 N -107-418-01 BOLT 1 WHT-005-184 SEAL RING NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 4 of 31 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.  Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure. Service Number 24iD Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark INJECTOR* as causal part Vehicle Wash/Loaner Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility. Criteria I.D. 01 or 02 Remove upper intake manifold. Replace injectors for cylinders 1, 3 and 5. Perform injector adaptation. LABOR Labor Op Time Units Description 2440 55 99 190 Replace cylinder 1,3 and 5 fuel injectors 2706 89 50 10 Connect battery charger 0150 00 00 Time stated on diagnostic protocol (up to 30 TU) GFF operations PARTS Quantity Part Number Description 3.00 03H906036R INJECTOR* 4.00 03H133237G GASKET 2.00 03H133237J GASKET Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 5 of 31 PARTS (continued) Quantity Part Number Description 1.00 03H133322H HOSE 3.00 N 10622101 BOLT 4.00 N 10741801 BOLT 1.00 WHT005184 SEAL RING The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 6 of 31 Customer Letter Example (USA) This notice applies to your vehicle: , NHTSA: 22V245 Subject: Safety Recall 24iD – Long Fuel Injectors Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2021-2022 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? In certain vehicles, the long fuel injectors may have been assembled without filter element. An injector built without filter element may leak, and fuel may enter into the engine compartment. Leaking fuel, in the presence of an ignition source, may increase the risk of a fire. What will we do? To correct this defect, your authorized Volkswagen dealer will replace the long fuel injectors (cylinders 1, 3, 5). This work will take about three hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take If the recall condition is present in the vehicle, customers may recognize a fuel odor or notice fuel leakage. Additionally, the check engine light may illuminate. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Reimbursement of Expenses If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1- 888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 7 of 31 Customer Customer Letter Example (Canada) Example (USA) This notice applies to your vehicle: , Transport Canada Recall: 2022-182 Subject: Safety Recall 24iD – Long Fuel Injectors Dear Volkswagen Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? In certain vehicles, the long fuel injectors may have been assembled without filter element. An injector built without filter element may leak, and fuel may enter into the engine compartment. Leaking fuel, in the presence of an ignition source, may increase the risk of a fire. What will we do? To correct this defect, your authorized Volkswagen dealer will replace the long fuel injectors (cylinders 1, 3, 5). This work will take about three hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. Precautions you should take If the recall condition is present in the vehicle, customers may recognize a fuel odor or notice fuel leakage. Additionally, the check engine light may illuminate. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Reimbursement of Expenses If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 8 of 31 Repair Overview  Replace cylinders 1, 3 and 5 fuel injectors. NOTE  These repair instructions may differ from the labor operations and labor times listed in ELSA.  Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.  This procedure must be read in its entirety prior to performing the repair.  Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.  Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.  When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 9 of 31 Required Tools Elbow Assembly Tool -T10118- Flare Nut Attachment – 17mm -T10456- (or equivalent) Injector/Combustion Chamber Seal Tool Set -T10133CThe repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 10 of 31 Repair Instruction Section A – Check for Previous Repair TIP If Campaign Completion label is present, no further work is required.  Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order.  Confirm the Campaign/Action is open . If the status is closed, no further work is required.  Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first.  All Safety Recalls must be completed prior to completing this campaign.  Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 11 of 31 Section B – Repair Procedure Remove air duct:  Remove the bolts .  Pivot out the air duct <1> from the lock carrier and remove upward. Disconnect ignition coils:  Unclip the cover strip off the ignition wiring harness in direction of and move it forward from the retaining tabs . The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 12 of 31  Place the -T10118- on the release button and carefully pull all connectors off the ignition coils.  Move the wiring harness to the side. Remove air filter housing:  Remove the connector <1> for the Mass Airflow Sensor -G70-.  Open the hose clamp <2> and remove the air duct hose.  Remove the air filter housing <3> upward from the rubber bushing. Remove air hose and disconnect connectors:  Disconnect the connectors <1> and disconnect the connecting hose <3> for the crankcase ventilation from the cylinder head cover. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 13 of 31 Disconnect vacuum lines and remove intake manifold upper section bolts:  Remove the lines from the intake manifold upper section.  Remove the mounting bolt for the rear intake manifold support <1>.  Remove the bolts from the front intake manifold support <2>. Disconnect Vacuum Actuator for Change-Over Valve:  Disconnect vacuum hose from Vacuum Actuator for Change-Over Valve <4>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 14 of 31 Disconnect oil dipstick tube from intake manifold upper section:  Remove bolt for the oil dipstick tube <1> using a bit ratchet .  Position tube out of the way in the direction of . Remove intake manifold upper section:  Remove bolts <1> through <5> and remove intake manifold upper section.  Push the oil dipstick tube to the side while removing the intake manifold upper section. CAUTION Risk of consequential damage Ensure the Vacuum Actuator for Change-Over Valve is not damaged when lifting off the intake manifold upper section. Insert rags into lower intake manifold openings:  Place clean, lint free rags into the lower intake manifold openings. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 15 of 31 Remove lifting hook:  Remove bolts .  Free up vacuum line .  Remove lifting hook . Disconnect battery:  Turn off the ignition and all electrical equipment.  Move the ignition key outside of the vehicle to prevent the ignition from switching on unintentionally.  Open the cover <1> over the battery ground terminal post.  Loosen the nut <3> several turns.  Remove the battery terminal clamp <2> off the ground cable from the battery terminal. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 16 of 31 Remove low pressure hose: CAUTION The fuel system is under pressure. Risk of injury from fuel spraying out. Wear protective eyewear. Wear safety gloves. Reduce the pressure: place clean cloths around the connection point and carefully open the connection point.  Remove the clamps and remove low pressure fuel hose . Remove high pressure pipe:  Counter-hold union nuts with a wrench and remove high pressure fuel pipe <1>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 17 of 31 Loosen coolant pipe:  Remove bolts <1> and <2> for coolant pipe <3>. Remove high pressure fuel pump:  Disconnect connector .  Remove bolts and remove the high pressure pump from the engine.  Remove the cam follower and carefully set aside. Remove connecting fuel pipe between fuel rails:  Counter-hold union nuts, loosen connections <1> and <2>.  Remove pipe . The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 18 of 31 Loosen lower intake manifold bolts:  Loosen the bolts for the intake manifold lower section, but do not unscrew them completely. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 19 of 31 Remove fuel rail and set to the side:  Remove bolts .  Carefully remove fuel rail <1> off of fuel injectors. NOTE The fuel hose <2> stays attached to the fuel rail.  When removing the bolts for the fuel rail, they may come into contact with the intake manifold lower section .  Carefully pull the intake manifold lower section forward to allow the bolts to be fully removed from the fuel rail.  Ensure the intake manifold lower section is not damaged in the areas that may make contact with the bolts or the tools used to remove the bolts.  Set the fuel rail aside with the return hose still attached.  Cover the openings to prevent fuel from leaking onto the engine and to prevent dirt from entering the openings. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 20 of 31 Remove fuel injectors:  Push the O-ring upward as shown and remove it from the fuel injector.  Install the Injector/Combustion Chamber Seal – Expansion Set Puller -T10133/15- into the groove on the fuel injector. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 21 of 31  Loosen the fuel injector from its seating with careful strokes.  Pull out the fuel injector <1> far enough that it can be turned by approximately 90° .  Disconnect the connector <2>.  Remove the fuel injector <1>. Clean each fuel injector hole in the cylinder head:  Clean the fuel injector holes in the cylinder head thoroughly with the Injector/Combustion Chamber Seal Tool Set – Brush -T10133/4-. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 22 of 31 Install new injectors: Part Number Part Description 03H-906-036-R Fuel injector (x3)  Do not oil or grease the combustion chamber sealing ring (Teflon) on the fuel injector.  Do not pull the fuel injectors into their seats over the fuel rail threaded connection. This will damage the spring element.  Coat the O-ring between the fuel injector and the fuel rail lightly with clean engine oil.  Make sure that the fuel injectors are installed securely in the cylinder head.  Press the fuel injector by hand all the way into cylinder head. Do not press on the spring element at the same time.  Check the spring elements. They must not be pressed flat . Reinstall fuel rail:  Installation is the reverse order of removal.  Coat the O-ring between the fuel injector and the fuel rail lightly with clean engine oil.  Replace bolts.  Torque new bolts to 30 Nm + 90°. Part Number Part Description N -107-418-01 Bolt – fuel rail to cylinder head (x4) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 23 of 31 Tighten intake manifold lower section bolts:  Torque intake manifold lower section bolts to 8 Nm Reinstall connecting fuel pipe between fuel rails:  Installation is the reverse order of removal.  Counter-hold union nuts, tighten connections <1> and <2 > as follows. o Tighten by hand. o Torque connections to 28 Nm. Reinstall high pressure fuel pump <1>:  Installation is the reverse order of removal.  Coat the cam follower <2> with clean engine oil and install into the cylinder head.  Replace O-ring <3>.  Replace bolts <4>.  Torque new bolts <4> alternately to 10 Nm. Part Number Part Description WHT-005-184 O-ring N -106-221-01 Bolt (x3)  Reconnect connector. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 24 of 31 Reinstall coolant pipe:  Installation is the reverse order of removal.  Torque bolts <1> and <2> to 3.5 Nm. Reinstall high pressure line:  Installation is the reverse order of removal.  Counter-hold union nuts, tighten connections as follows. o Tighten by hand. o Torque connections to 28 Nm. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 25 of 31 Replace low pressure fuel hose:  Installation is the reverse order of removal.  Pay attention to the installation markings and position of the spring-type clamps . Part Number Part Description 03H-133-322-H Low pressure hose Reinstall lifting hook:  Installation is the reverse order of removal.  Secure vacuum line .  Torque bolts to 23 Nm. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 26 of 31 Replace intake manifold gaskets:  Remove rags from intake manifold lower section.  Replace gaskets <1> on intake manifold lower section.  Replace gaskets <2> on intake manifold upper section. Part Number Part Description 03H-133-237-J Gasket <1> (x2) 03H-133-237-G Gasket <2> (x4) Reinstall intake manifold upper section:  Installation is the reverse order of removal.  Push the oil dipstick tube to the side while installing the intake manifold upper section. CAUTION Risk of consequential damage Ensure the Vacuum Actuator for Change-Over Valve is not damaged when installing the intake manifold upper section.  Install bolts <1> through <5> as follows: o By hand, working from the inside outwards. o Torque to 10 Nm. working from the inside outwards. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 27 of 31 Reinstall oil dipstick tube to intake manifold upper section:  Torque bolt to 6 Nm. Reconnect Vacuum Actuator for Change-Over Valve:  Reconnect vacuum hose to Vacuum Actuator for Change-Over Valve <4>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 28 of 31 Reinstall vacuum lines and intake manifold upper section bolts:  Reinstall the lines to the intake manifold upper section.  Torque bolts <2> to 10 Nm.  Torque bolt <1> to 20 Nm. Reinstall air hose and reconnect connectors:  Reconnect the connectors <1>.  Reinstall the connecting hose <3> for the crankcase ventilation to the cylinder head cover. Reinstall air filter housing:  Installation is the reverse order of removal. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 29 of 31 Reconnect ignition coils and reinstall air duct cover:  Reconnect ignition coils.  Reinstall cover in the reverse order of removal.  Reinstall air duct cover in the reverse order of removal and torque bolts to 2.5 Nm. Reconnect the battery:  Disconnect the connector <2> from the Battery Monitoring Control Module -J367- <3>.  Install the battery ground cable terminal clamp by hand on the battery negative terminal “–”.  Tighten the nut <1> to 6 Nm.  Reconnect the connector <2> to the Battery Monitoring Control Module -J367-.  Set clock to local time (if necessary).  Activate the power window regulator onetouch up/down function. Erase fuel injector adaptation values:  Connect battery maintainer.  Connect ODIS to the vehicle.  Perform a GFF diagnostic scan.  Select the Test Plan tab.  Select Self Test.  Select: Diagnosis-capable systems > 0001 – Engine electronics – Otto cycle (2.5l – 3.6l) > 0001 > – Engine Electronics, functions The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 30 of 31  Select: Clear adaptation values 0001.  Then Attach to the test plan.  Follow the on-screen prompts.  When prompted, select Start to begin the “Resetting of injector adaptation values.”  Follow the on-screen prompts.  Exit GFF when the test plan is complete.  Send the log to GFF Paperless. Proceed to Section C The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August 2022 24iD Page 31 of 31 Section C – Campaign Completion Label Install Campaign Completion Label  Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s). Proceed to Section D Section D – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.

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Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 24iD USA IMPORTANT SAFETY RECALL Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 This notice applies to your vehicle: , NHTSA: 22V245 Subject: Safety Recall 24iD – Long Fuel Injectors Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2021- 2022 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? In certain vehicles, the long fuel injectors may have been assembled without filter element. An injector built without filter element may leak, and fuel may enter into the engine compartment. Leaking fuel, in the presence of an ignition source, may increase the risk of a fire. What will we do? To correct this defect, your authorized Volkswagen dealer will replace the long fuel injectors (cylinders 1, 3, 5). This work will take about three hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take If the recall condition is present in the vehicle, customers may recognize a fuel odor or notice fuel leakage. Additionally, the check engine light may illuminate. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Reimbursement of Expenses If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement. Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 24iD USA IMPORTANT SAFETY RECALL Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800- 893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection Formulario n.° F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 24iD EE. UU. CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 El presente aviso corresponde a su vehículo: , NHTSA: 22V245 Asunto: Campaña de llamada a revisión 24iD: inyectores de combustible largos Estimado propietario de un vehículo Volkswagen: El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad con Vehículos Motorizados de EE. UU. Volkswagen determinó que existe un defecto relacionado con la seguridad de los vehículos motorizados en determinados vehículos Volkswagen modelos 2021-2022. Nuestros registros indican que usted es propietario de uno de los vehículos afectados por esta campaña. ¿Cuál es el problema? En algunos vehículos, es posible que los inyectores de combustible largos se hayan ensamblado sin el elemento filtrante. Un inyector construido sin el elemento filtrante puede tener fugas, y es posible que el combustible ingrese en el compartimiento del motor. La fuga de combustible, ante la presencia de una fuente de ignición, puede aumentar el riesgo de incendios. ¿Qué haremos? Para corregir este defecto, su concesionario Volkswagen autorizado reemplazará los inyectores de combustible largos (cilindros 1, 3 y 5). Esta tarea demorará alrededor de tres horas y se realizará de forma totalmente gratuita. No obstante, considere la posibilidad de que su concesionario necesite tiempo adicional para la preparación del servicio y la organización del horario del taller. ¿Qué debe hacer? Comuníquese con su concesionario Volkswagen autorizado de inmediato para programar este servicio de revisión. Para concertar una cita en línea, visite www.vw.com/find-a-dealer. ¿Qué precauciones debe tomar? Si el problema de la campaña de llamada a revisión está presente en el vehículo, los clientes pueden reconocer el olor a combustible o notar una fuga de combustible. Además, es posible que se encienda la luz que indica que se debe revisar el motor. Si esto sucede, se recomienda a los clientes que se comuniquen con un concesionario Volkswagen autorizado de inmediato para que el vehículo se inspeccione o repare. Vehículos rentados y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de los diez (10) días posteriores a la recepción. Si cambió de dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario adjunta y envíenosla para que podamos actualizar nuestros registros. Formulario n.° F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 24iD EE. UU. CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE Reembolso de gastos Si pagó anteriormente por reparaciones relacionadas con el problema que se describe en esta carta, consulte el formulario adjunto que explica cómo presentar una solicitud de reembolso. ¿De qué otra forma podemos ayudarlo? Si su concesionario Volkswagen autorizado no le brinda este servicio de forma gratuita dentro de un plazo razonable o no está en condiciones de hacerlo, o si usted tiene alguna pregunta sobre este aviso, póngase en contacto con nosotros mediante el medio de comunicación que prefiera a través de www.vw.com/contact o por teléfono al 800-893-5298. Verificación de su vehículo para campañas de llamada a revisión o de servicio vigentes Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, visite www.vw.com/owners/recalls e ingrese el número de identificación del vehículo (VIN) en la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio). Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa y gratuita de seguridad de vehículos al 1-888-327- 4236 (TTY: 1-800-424-9153) o ingresar a http://www.safercar.gov. Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; sin embargo, hemos tomado esta medida para garantizar su seguridad y su continua satisfacción con el vehículo. Atentamente, Defensa del Consumidor de Volkswagen

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 24iD_DLR_ADV Advance Notice – Safety Recall 24iD / Long Fuel Injectors This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: April 25, 2022 Issue: In certain vehicles, the long fuel injectors may have been assembled without filter element. An injector built without filter element may leak, and fuel may enter into the engine compartment. Leaking fuel, in the presence of an ignition source, may increase the risk of a fire. Precautions: If the recall condition is present in the vehicle, customers may recognize a fuel odor or notice fuel leakage. Additionally, the check engine light may illuminate. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected/repaired. Repair:  REPAIR NOT YET AVAILABLE  Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2022 ATLAS 995 USA 2021 2022 ATLAS CROSS SPORT 386 CAN 2021 2022 ATLAS 92 CAN 2021 2021 ATLAS CROSS SPORT 65 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 24iD_DLR_REV_08312022 REVISION – Safety Recall 24iD / Long Fuel Injectors This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: August 31, 2022 Revision Summary: The 24iD Safety Recall circular has been revised to include updated claiming instructions. Please see the revised circular for Safety Recall 24iD located in ELSA and ServiceNet for additional information. Please be sure that everyone in your dealership with campaign-related responsibilities is made aware of this important revision. Also, please ensure that any printed copies of the 24iD campaign circular you may have are replaced with the most current version found in ELSA and Service Net. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 24iD_DLR_LAUNCH Repair Available – Safety Recall 24iD / Long Fuel Injectors This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: July 13, 2022 Issue: In certain vehicles, the long fuel injectors may have been assembled without filter element. An injector built without filter element may leak, and fuel may enter into the engine compartment. Leaking fuel, in the presence of an ignition source, may increase the risk of a fire. Precautions: If the recall condition is present in the vehicle, customers may recognize a fuel odor or notice fuel leakage. Additionally, the check engine light may illuminate. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected/repaired. Repair:  REPAIR AVAILABLE – July 14, 2022 / Replace the long fuel injectors (cylinders 1, 3, 5)  See ELSA/ServiceNet for complete repair & claiming instructions  Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.  Repair every affected inventory vehicle before delivery to consumers. Parts Department: There will be no parts allocation. Parts will be managed by Free Order. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2022 ATLAS 995 USA 2021 2022 ATLAS CROSS SPORT 386 CAN 2021 2022 ATLAS 92 CAN 2021 2021 ATLAS CROSS SPORT 65 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – July 2022 U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-245 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : JUN 02, 2022 NHTSA Recall No. : 22V-245 Manufacturer Recall No. : 24iD Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 1,382 Estimated percentage with defect : 5 % Vehicle Information : Vehicle 1 : 2021-2022 Volkswagen ATLAS FL Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by evaluating two specific injector production lots that have been potentially incorrectly built without filter. Potentially affected vehicles were identified with internal production records. The recalled products (long fuel injectors) differ from products that were not included in the recall because within the 2 suspected production lots at supplier, the supplier confirmed that the assembly of certain long injectors did not follow the required work procedure. Therefore certain long injectors may have been mishandled and an unknown number of long injectors in the recalled volume could have been assembled without filter element. ATLAS FL 995 Production Dates : NOV 16, 2020 – JAN 24, 2022 VIN Range 1 : Begin : 1V2JR2CA4MC544031 End : 1V2BR2CA3NC519126 ✔ Not sequential Part 573 Safety Recall Report 22V-245 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2021-2022 Volkswagen ATLAS CROSS SPORT Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by evaluating two specific injector production lots that have been potentially incorrectly built without filter. Potentially affected vehicles were identified with internal production records. The recalled products (long fuel injectors) differ from products that were not included in the recall because within the 2 suspected production lots at supplier, the supplier confirmed that the assembly of certain long injectors did not follow the required work procedure. Therefore certain long injectors may have been mishandled and an unknown number of long injectors in the recalled volume could have been assembled without filter element. ATLAS CROSS SPORT 386 Production Dates : NOV 13, 2020 – DEC 21, 2021 VIN Range 1 : Begin : 1V2HE2CA2MC204628 End : 1V2SE2CA5NC208695 ✔ Not sequential Description of Defect : Description of the Defect : On certain days, in two specific production periods at the supplier, long fuel injectors may have been assembled without filter element. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An injector built without filter element may leak and fuel may enter into the engine compartment. Fuel in the presence of an ignition source may increase the risk of a fire. Description of the Cause : On certain days, in two specific production periods, long fuel injectors may have been assembled without filter element due to an incorrect assembly procedure at the injector manufacturer. The supplier informed Volkswagen that during these 2 production lots, certain long injectors could have been manufactured without filter element due to mis-handling at the supplier. Identification of Any Warning that can Occur : If the recall condition is present in the vehicle, customers may recognize a fuel odor or notice fuel leakage. Additionally, the check engine light may illuminate. Involved Components : Component Name 1 : Fuel Injector Component Description : Long fuel injector Component Part Number : 03H 906 036 R Part 573 Safety Recall Report 22V-245 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Magneti Marelli Europe S.p.A Address : Via delle Ortensie 15/17 Modugno Foreign States 70026 Country : Italy Chronology : Please see attached chronology. Chronology amended June 02, 2022; uploaded to portal Description of Remedy : Description of Remedy Program : The long injectors in the recalled vehicles will be replaced at no cost to customers. Volkswagen will offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : The recall remedy component can be distinguished from the recalled component because it is manufactured outside the potentially affected production periods and has a filter installed. Identify How/When Recall Condition was Corrected in Production : May 2021: process improvements at supplier, CW26/2021: additional measures implemented to verify that filter element is present in injector Recall Schedule : Description of Recall Schedule : Dealers/owners: On or before June 10, 2022 Planned Dealer Notification Date : JUN 10, 2022 – JUN 10, 2022 Planned Owner Notification Date : JUN 10, 2022 – JUN 10, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-245 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : APR 13, 2022 NHTSA Recall No. : 22V-245 Manufacturer Recall No. : 24iD Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 1,382 Estimated percentage with defect : 5 % Vehicle Information : Vehicle 1 : 2021-2022 Volkswagen ATLAS FL Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by evaluating two specific injector production lots that have been potentially incorrectly built without filter. Potentially affected vehicles were identified with internal production records. The recalled products (long fuel injectors) differ from products that were not included in the recall because within the 2 suspected production lots at supplier, the supplier confirmed that the assembly of certain long injectors did not follow the required work procedure. Therefore certain long injectors may have been mishandled and an unknown number of long injectors in the recalled volume could have been assembled without filter element. ATLAS FL 995 Production Dates : NOV 16, 2020 – JAN 24, 2022 VIN Range 1 : Begin : 1V2JR2CA4MC544031 End : 1V2BR2CA3NC519126 ✔ Not sequential Part 573 Safety Recall Report 22V-245 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2021-2022 Volkswagen ATLAS CROSS SPORT Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by evaluating two specific injector production lots that have been potentially incorrectly built without filter. Potentially affected vehicles were identified with internal production records. The recalled products (long fuel injectors) differ from products that were not included in the recall because within the 2 suspected production lots at supplier, the supplier confirmed that the assembly of certain long injectors did not follow the required work procedure. Therefore certain long injectors may have been mishandled and an unknown number of long injectors in the recalled volume could have been assembled without filter element. ATLAS CROSS SPORT 386 Production Dates : NOV 13, 2020 – DEC 21, 2021 VIN Range 1 : Begin : 1V2HE2CA2MC204628 End : 1V2SE2CA5NC208695 ✔ Not sequential Description of Defect : Description of the Defect : On certain days, in two specific production periods at the supplier, long fuel injectors may have been assembled without filter element. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An injector built without filter element may leak and fuel may enter into the engine compartment. Fuel in the presence of an ignition source may increase the risk of a fire. Description of the Cause : On certain days, in two specific production periods, long fuel injectors may have been assembled without filter element due to an incorrect assembly procedure at the injector manufacturer. The supplier informed Volkswagen that during these 2 production lots, certain long injectors could have been manufactured without filter element due to mis-handling at the supplier. Identification of Any Warning that can Occur : If the recall condition is present in the vehicle, customers may recognize a fuel odor or notice fuel leakage. Additionally, the check engine light may illuminate. Involved Components : Component Name 1 : Fuel Injector Component Description : Long fuel injector Component Part Number : 03H 906 036 R Part 573 Safety Recall Report 22V-245 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Magneti Marelli Europe S.p.A Address : Via delle Ortensie 15/17 Modugno Foreign States 70026 Country : Italy Chronology : Please see attached chronology. Description of Remedy : Description of Remedy Program : The long injectors in the recalled vehicles will be replaced at no cost to customers. Volkswagen will offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : The recall remedy component can be distinguished from the recalled component because it is manufactured outside the potentially affected production periods and has a filter installed. Identify How/When Recall Condition was Corrected in Production : May 2021: process improvements at supplier, CW26/2021: additional measures implemented to verify that filter element is present in injector Recall Schedule : Description of Recall Schedule : Dealers/owners: On or before June 10, 2022 Planned Dealer Notification Date : JUN 10, 2022 – JUN 10, 2022 Planned Owner Notification Date : JUN 10, 2022 – JUN 10, 2022 * NR – Not Reported

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