20DR – Fuel Pump – 2019-2021 Audi Q8, & 2020-2021 Q7

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NAME Title Department Phone Fax Date Dear Mr. Owens: Volkswagen hereby submits the following chronology associated with the subject recall. Chronology of Defect May 2020: The US market reports an increase in warranty claims for replaced fuel delivery units in Q7 PI and Q8 vehicles and asks for an evaluation by the Audi Product Safety Committee. May 2020 – September 2020: Initial investigations were launched including analysis of parts from the field and root cause analysis together with the supplier. Initially the failure mode could not be reproduced. Together with the supplier, Audi initiated root cause analysis and development of an improved fuel delivery module. At that point it appeared that if the condition is present in the fuel delivery module, the failure would manifest early in the service life of the vehicle. It was also confirmed that no fuel leak can occur due to this condition and that the emission control warning light will light up. Based on this understanding, the Audi Product Safety Committee decided to monitor the field situation. In January 2021, the supplier introduced an optimized part which Audi started using on January 30, 2021 in production. Field monitoring continued. March 2021 – November 2021: Current field situation was reviewed and evaluated. Additional analysis was started regarding field situation across the different markets, differences in failure rates in the field, additional causal factors (Ishikawa), analysis and verification of customer experience/impact as well as an estimation regarding expected developments in the field. An increase in field cases was found during the ongoing field monitoring. Pressure pulsations in the low-pressure system were found to be a main factor and an evaluation regarding a potential software solution to adapt the idle speed in order to reduce the pressure pulsations was tasked. November 2021: A warranty extension for 6 years/80.000 miles was decided to address and improve customer experience. Investigation regarding influences and potential software remedy and field monitoring continued. James C. Owens, Acting Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E. Washington, DC 20590 Subject: Chronology for Audi Recall 20DR – Fuel Pump Christopher T. Sandvig Director Group Customer Protection 248-754-5000 248-754-5093 July 20, 2022 February 2022: Due to discussions with the EPA/CARB and the thresholds for emission defect reporting, the conditions for the warranty extension were extended to full useful life (15 years / 150,000 miles). March – July 2022: Based on discussions with NHTSA regarding other topics with similar failure modes, Audi AG and Volkswagen of America reviewed and reevaluated this topic, the technical background, and the customer experience. July 13, 2022: Even though not all influential factors of the failure pattern have been fully understood, the Audi Product Safety Committee decides a voluntary safety recall for Audi Q7 product improvement and Audi Q8 vehicles based on the field situation and the fact that a loss of motive power may occur in certain cases. Between 2019 and July 13, 2022 Audi of America has received 74 warranty claims for Q7 PI and Q8 vehicles alleging a loss of motive power while driving due to this issue. Audi is currently working to provide further accounting of the claims for this filing and will amend once this information is available. Audi is not aware of any accidents or injuries due to this topic. Date of determination: July 13, 2022 Please contact me if you require any additional information or have any questions related to this information. Sincerely, Christopher T. Sandvig Director, Group Customer Protection Group Quality Tony Ferrante for

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NAME Title Department Phone Fax Date Dear Mr. Owens: Volkswagen hereby submits the following amended chronology associated with the subject recall. Information regarding field reports has been added. Chronology of Defect May 2020: The US market reports an increase in warranty claims for replaced fuel delivery units in Q7 PI and Q8 vehicles and asks for an evaluation by the Audi Product Safety Committee. May 2020 – September 2020: Initial investigations were launched including analysis of parts from the field and root cause analysis together with the supplier. Initially the failure mode could not be reproduced. Together with the supplier, Audi initiated root cause analysis and development of an improved fuel delivery module. At that point it appeared that if the condition is present in the fuel delivery module, the failure would manifest early in the service life of the vehicle. It was also confirmed that no fuel leak can occur due to this condition and that the emission control warning light will light up. Based on this understanding, the Audi Product Safety Committee decided to monitor the field situation. In January 2021, the supplier introduced an optimized part which Audi started using on January 30, 2021 in production. Field monitoring continued. March 2021 – November 2021: Current field situation was reviewed and evaluated. Additional analysis was started regarding field situation across the different markets, differences in failure rates in the field, additional causal factors (Ishikawa), analysis and verification of customer experience/impact as well as an estimation regarding expected developments in the field. An increase in field cases was found during the ongoing field monitoring. Pressure pulsations in the low-pressure system were found to be a main factor and an evaluation regarding a potential software solution to adapt the idle speed in order to reduce the pressure pulsations was tasked. November 2021: A warranty extension for 6 years/80,000 miles was decided to address and improve customer experience. Investigation regarding influences and potential software remedy and field monitoring continued. James C. Owens, Acting Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E. Washington, DC 20590 Subject: Amended Chronology for Audi Recall 20DR – Fuel Pump Christopher T. Sandvig Director Group Customer Protection 248-754-5000 248-754-5093 July 21, 2022 February 2022: Due to discussions with the EPA/CARB and the thresholds for emission defect reporting, the conditions for the warranty extension were extended to full useful life (15 years / 150,000 miles). March – July 2022: Based on discussions with NHTSA regarding other topics with similar failure modes, Audi AG and Volkswagen of America reviewed and reevaluated this topic, the technical background, and the customer experience. July 13, 2022: Even though not all influential factors of the failure pattern have been fully understood, the Audi Product Safety Committee decides a voluntary safety recall for Audi Q7 product improvement and Audi Q8 vehicles based on the field situation and the fact that a loss of motive power may occur in certain cases. Between 2019 and July 13, 2022 Audi of America has received 74 warranty claims for Q7 PI and Q8 vehicles alleging a loss of motive power while driving due to this issue. Additionally, Audi of America has identified eight (8) field reports for Q7 PI and Q8 vehicles potentially relating to this issue. These reports are from the following dates: • 01/06/2021 • 07/06/2021 • 06/10/2020 • 02/25/2021 • 03/16/2021 • 06/28/2021 • 02/10/2022 • 09/10/2020 Audi is not aware of any accidents or injuries due to this topic. Date of determination: July 13, 2022 Please contact me if you require any additional information or have any questions related to this information. Sincerely, Christopher T. Sandvig Director, Group Customer Protection Group Quality

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Audi of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326 If you should have any questions about this communication, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. 20DR USA IMPORTANT SAFETY RECALL This notice applies to your vehicle: NHTSA: 22V516 Audi Recall: 20DR – Fuel Pump INTERIM SAFETY RECALL NOTICE FOR YOUR VEHICLE A recall repair is not yet available This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2019-2021 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this action. About this recall: A component inside the fuel pump may break, causing the fuel pump to fail. Fuel pump failure can cause the engine to not start or run rough, or cause an engine stall. A sudden loss of engine power while driving could increase the risk of a crash. This problem could also cause the emission control system warning light (Malfunction Indicator Light – MIL) to turn on. A recall repair is not yet available. Audi is working to make a recall repair available as quickly as possible, and we will send you another letter once repairs can begin. At that time, you will be able to schedule this work with your authorized Audi dealer. Right now, your dealer does not have the parts or instructions to perform the recall work. Precautions you can take: If your vehicle experiences any of the symptoms listed above, please contact your authorized Audi dealer without delay and schedule an appointment to have the vehicle diagnosed/repaired. Your dealer will be able to advise you if the symptoms are related to the recall issue, or if they are being caused by something else. Your safety and that of your passengers is our highest priority. We apologize for any inconvenience this letter may cause. Sincerely, Audi Customer Protection Audi of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326 Si tiene alguna pregunta acerca de esta notificación, comuníquese con Atención al cliente de Audi al 1-800-253-2834 o a través de nuestra página “Contact Us” (Contáctenos) en www.audiusa.com. Si aún no obtuvo una respuesta satisfactoria, puede presentar una queja en la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa gratuita de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153), o bien ingresar a http://www.safercar.gov. Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, utilice la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio) en www.audiusa.com e ingrese el número de identificación del vehículo (VIN). Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de diez (10) días a partir de su recepción. Si cambió su dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario que se encuentra adjunta y envíenosla para que podamos actualizar nuestros registros. 20DR USA CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE Este aviso corresponde a su vehículo: NHTSA: 22V516 Campaña de llamada a revisión de Audi: 20DR – Bomba de combustible AVISO DE CAMPAÑA DE LLAMADA A REVISIÓN PROVISIONAL DE SU VEHÍCULO POR MOTIVOS DE SEGURIDAD El servicio de reparación por la llamada a revisión aún no está disponible El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad con Vehículos Motorizados de EE. UU. Audi determinó que existe un defecto relacionado con la seguridad del motor en ciertos vehículos Audi, modelos 2019-2021. Nuestros registros indican que usted es propietario de uno de los vehículos afectados por esta campaña. Acerca de esta campaña de llamada a revisión: Un componente dentro de la bomba de combustible puede romperse, lo que podría provocar que la bomba de combustible falle. El fallo de la bomba de combustible puede hacer que el motor no arranque o funcione con dificultad, o que se detenga el motor. Una pérdida repentina de potencia del motor mientras conduce podría aumentar el riesgo de accidente. Este problema también puede hacer que se encienda la luz de advertencia del sistema de control de emisiones (Luz del indicador de fallas – MIL). El servicio de reparación por la llamada a revisión aún no está disponible. Audi está trabajando para que el servicio de reparación por la llamada a revisión esté disponible lo antes posible. Le enviaremos otra carta una vez que las reparaciones puedan comenzar. A partir de ese momento, podrá programar este trabajo con su concesionario Audi autorizado. En este momento, su concesionario no dispone de las piezas ni de las instrucciones para realizar el servicio de revisión. ¿Qué precauciones puede tomar? Si su vehículo experimenta alguno de los problemas mencionados anteriormente, póngase en contacto sin demora con su concesionario Audi autorizado y programe una cita para realizar un diagnóstico/reparación del vehículo. Su concesionario podrá aconsejarle si estas cuestiones están relacionadas con el problema de la llamada a revisión, o si se deben a otra cosa. Su seguridad y la de sus pasajeros es nuestra máxima prioridad. Nos disculpamos por cualquier inconveniente que esta carta pueda causarle. Atentamente, Defensa del Consumidor de Audi

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 1 of 43 Safety Recall Code: 20DR REVISION Subject Fuel Pump Revision Date March 15, 2023 REVISION SUMMARY Updated claiming with additional labor operation Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2020 2021 Q7 19,031 USA 2019 2021 Q8 30,412 CAN 2020 2021 Q7 2,356 CAN 2019 2021 Q8 3,744 Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description A component of the fuel delivery module inside the fuel tank may break while operating the vehicle. The fragments can damage the sealing membrane in the pressure regulator. This may lead to a failure of the fuel delivery module and the instrument cluster will display the Malfunction Indicator Light (MIL). In rare cases and under certain circumstances, however, there may be a sudden loss of engine power or the vehicle may break down without a warning appearing beforehand. A fuel leak due to this failure can be ruled out. Corrective Action Replace the fuel delivery module. Precautions This issue may cause the Malfunction Indicator Light (MIL) to illuminate. If this happens, owners are advised to contact an authorized Audi dealer without delay to have the vehicle diagnosed/repaired. Code Visibility On July 28, 2022, the campaign code was applied to affected vehicles. Owner Notification Owner notification took place in December 2022. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi Group of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 2 of 43 with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi Group of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 3 of 43 Parts Information Parts Control Type: Upper Order Limit Parts will be managed with a weekly Upper Order Limit. Please see Parts On Command (POC) for your Upper Order Limit quantity. Initial Allocation: NO There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) Criteria Quantity Part Number P.O.C. Part Description Ordering Method ALL 1 4M0-919-087-F MODULE UOL 1 1J0-919-133-B WASHER UOL NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 4 of 43 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.  Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure. Service Number 20DR Damage Code 0099 Parts Vendor Code 002 Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark MODULE* as causal part Vehicle Wash/Loaner Do not claim wash/loaner under this action Vehicles will have more than one criteria. Complete and claim all applicable criteria on one claim. Criteria I.D. 01 and 03 (Q7) OR 02 and 03 (Q8) LABOR Labor Op Time Units Description 2066 19 50 SEE ELSA Electric fuel pump remove+reinstall 2070 19 00 SEE ELSA Fuel pump control module remove+reinstall 9310 83 60 SEE ELSA Disable HV system voltage deactivate and activate (if equipped) 2003 17 50 SEE ELSA Fuel drain+fill (If necessary) 1083 19 50 SEE ELSA Cover remove+reinstall (If necessary) 2706 89 50 10 Connect battery charger 0151 00 00 Time stated on diagnostic protocol GFF Operations (if necessary) PARTS Quantity Part Number Description 1.00 4M0919087F MODULE* 1.00 1J0919133B WASHER Up to 2.00 4M8886373 GROMMET (Q8 ONLY – if necessary) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 5 of 43 Customer Letter Example (USA) This notice applies to your vehicle: , NHTSA: 22V516 Subject: Safety Recall 20DR – Fuel Pump Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2019-2021 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? A component of the fuel delivery module inside the fuel tank may break while operating the vehicle. The fragments can damage the sealing membrane in the pressure regulator. This may lead to a failure of the fuel delivery module and the instrument cluster will display the Malfunction Indicator Light (MIL). In rare cases and under certain circumstances, however, there may be a sudden loss of engine power or the vehicle may break down without a warning appearing beforehand. A fuel leak due to this failure can be ruled out. What will we do? To correct this defect, your authorized Audi dealer will replace the fuel delivery module. This work will take up to a day to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall work. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Precautions you should take This issue may cause the Malfunction Indicator Light (MIL) to illuminate. If this happens, owners are advised to contact an authorized Audi dealer without delay to have the vehicle diagnosed/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 6 of 43 Customer Letter Example (Canada) This notice applies to your vehicle: , Transport Canada Recall: 2022-384 Subject: Safety Recall 20DR – Fuel Pump Dear Audi Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? A component of the fuel delivery module inside the fuel tank may break while operating the vehicle. The fragments can damage the sealing membrane in the pressure regulator. This may lead to a failure of the fuel delivery module and the instrument cluster will display the Malfunction Indicator Light (MIL). In rare cases and under certain circumstances, however, there may be a sudden loss of engine power or the vehicle may break down without a warning appearing beforehand. A fuel leak due to this failure can be ruled out. What will we do? To correct this defect, your authorized Audi dealer will replace the fuel delivery module. This work will take up to a day to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall work. Precautions you should take This issue may cause the Malfunction Indicator Light (MIL) to illuminate. If this happens, owners are advised to contact an authorized Audi dealer without delay to have the vehicle diagnosed/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 7 of 43 Repair Overview • Replace in-tank fuel delivery unit. NOTE • These repair instructions may differ from the labor operations and labor times listed in ELSA. • Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action. • This procedure must be read in its entirety prior to performing the repair. • Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles. • Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action. • When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 8 of 43 Required Tools Wrench – Fuel Sending Unit -T10202- Hook -T10538- Universal Vehicle Protector -VAS871001- (or equivalent) Pry lever -80-200- (or equivalent) Omega Clip Tool -T40280- (or equivalent) Scraper Set -VAS6845- High Voltage Tool Set – Cable Covers -VAS6762/10- (or equivalent) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 9 of 43 Repair Instruction Section A – Check for Previous Repair • Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order. • Confirm the Campaign/Action is open . If the status is closed, no further work is required. • Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first. • All Safety Recalls must be completed prior to completing this campaign. • Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 10 of 43 Section B – Repair Preparations Drain fuel tank: • Check the vehicle fuel level displayed on the instrument cluster. • Record the vehicle fuel level on the repair order. • See ELSA Repair Manual: Repair Manual > Engine > 20 Fuel Supply > Fuel Tank > Fuel Tank, Draining CAUTION The fuel filler cap must be removed before draining the fuel tank. De-energize 48V system (if equipped): • Select test plan “High-voltage de-energization, 48V vehicle electrical system.” • Follow the ODIS test plan steps. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 11 of 43 Disconnect 12V battery: • Move front seats all the way forward. • See ELSA Repair Manual: Repair manual > Electrical System > Electrical Equipment > 27 Battery, Starter, Generator, Cruise Control > Battery, Disconnecting and Connecting See Section C for fuel delivery unit replacement steps. See Section D for disassembly and reassembly steps for Q8 models. See Section E for disassembly and reassembly steps for Q7 models. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 12 of 43 Section C – Replacing Fuel Delivery Unit NOTE Sections D and E include the disassembly and reassembly steps for each model, Q7 and Q8. These steps are also outlined in the ELSA Repair Manual. Reference: Repair Manual > Engine > Fuel Supply – Gasoline Engines > 20 Fuel Supply > Fuel Delivery Unit/Fuel Level Sensor > Fuel Delivery Unit/Fuel Level Sensor, Removing and Installing Remove fuel delivery unit cover: • Remove bolts <1, 2 and 3> and remove the fuel delivery unit cover. Remove fuel pump control module: • Release the catches using a screwdriver and remove the Fuel Pump Control Module -J538- from the bracket. • Release and disconnect the connector <2> for the Fuel Pump Control Module -J538-. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 13 of 43 Remove fuel pump control module bracket: • Release the catch <2> with a screwdriver and turn the bracket <1> for the Fuel Pump Control Module -J538- counter-clockwise . • Disengage the bracket at the locking ring and remove. Disconnect electrical connector and fuel lines: • Unlock the safety catch and disconnect the electrical connectors. • Press the release button and disconnect the fuel line <2> from the sealing flange. Remove locking ring: CAUTION Risk of a fire due to leaking fuel. Leaking fuel may ignite and start a fire. Drain the fuel tank when working on the fuel system. • Remove the locking ring using the Wrench – Fuel Sending Unit -T10202-. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 14 of 43 Remove sealing flange: • Pull the sealing flange <1> slightly out of the fuel tank opening and remove the seal <2>. • Carefully pull the sealing flange with the fuel lines out of the fuel tank opening. • Release and disconnect the connectors on the sealing flange. 1. For the Fuel Level Sensor -G- 2. For the Fuel Level Sensor 2 -G169- Disconnect suction jet line (version 1): • Reach through the opening in the fuel tank and disconnect the suction jet line . The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 15 of 43 Disconnect suction jet line (version 2): • Reach through the opening in the fuel tank and disconnect the suction jet line . Vehicles with high-voltage system: • Reach through the opening in the fuel tank and disconnect the suction jet line . • Disconnect the fuel lines <1 and 2>. Remove fuel delivery unit: CAUTION Risk of a fire due to leaking fuel. Leaking fuel may ignite and start a fire. Lay cloths below to catch the leaking fuel. • Reach through the opening in the fuel tank, press the catches <1 and 2> one after the other in the direction of the and at the same time release the fuel delivery unit. • Carefully remove the fuel delivery unit from the fuel tank opening and free up the wiring harness. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 16 of 43 Install new fuel delivery unit: Part Number Part Description 4M0-919-087-F Fuel delivery unit • Installation is the reverse order of removal. • Carefully guide the fuel delivery unit into the fuel tank. • Reach through the opening in the fuel tank and move the fuel delivery unit into its installation position. • The tab <1> on the fuel delivery unit must be in the groove on the baffle housing <2>. • Push the fuel delivery unit downward until it engages audibly into the catches on the baffle housing. • Push on the fuel delivery unit again and pull on it to check if the catches <1 and 2> are engaged correctly. • Reach through the opening in the fuel tank and attach the suction jet line to the fuel delivery unit until it clicks into place. • Reconnect fuel lines and suction jet lines. • Ensure the couplings audibly engage when reconnecting. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 17 of 43 • Connect connectors to sealing flange. • Install a new sealing flange seal <1>. o The seal must be installed dry. Part Number Part Description 1J0-919-133-B Seal • When inserting the sealing flange, the seal must not be damaged or crushed. • Bring the sealing flange into its installation position. • The tab <2> on the sealing flange must face the hole in the locking ring and rest between the tabs <3 and 4> on the fuel tank. • Firmly press on the sealing flange, position the locking ring and tighten using the Wrench – Fuel Sending Unit -T10202-. o Torque sealing ring to 110 Nm. • It must be ensured that at least five liters of fuel are in the fuel tank after installing the fuel delivery unit. Reconnect electrical connector and fuel line: • Reconnect electrical connector and fuel line. • Attach the fuel line until they engage audibly. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 18 of 43 Reinstall fuel pump control module bracket and fuel pump control module: • Installation is the reverse order of removal. Reinstall fuel delivery unit cover: • Installation is the reverse order of removal. • Torque screws to 1.5 Nm. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 19 of 43 Section D – Q8 Disassembly/Reassembly Steps Remove child seat anchors: • When removing the child seat anchor covers, flap will have to be unlocked as shown. Remove seat frame bolt covers: • Loosen the seat bolt caps and remove forward in the direction of the . NOTE When removing the seat rail covers, slightly lift the front of the cover with a screwdriver first, then slide the cover forward. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 20 of 43 Remove left and right rear seat cushions: NOTE Removal and installation is described for the 2/3 unit rear bench seat. Removal and installation for the 1/3 unit and the 3/3 unit is done the same. • Pull the release <4> on the mounting grommets <3> toward the front in the direction of and pull the rear bench seat cushion upward. NOTE Replace any grommets <3> that are damaged. • Lift the front of the rear bench seat cushion <1> slightly and remove the wire frame <2> forward from the frame <3> in the direction of . • Depending on vehicle equipment, release and disconnect any connectors. • Remove the rear bench seat from the vehicle. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 21 of 43 Remove rear seat bench frames: • To protect the sill panel before removing the rear seat, apply the Universal Vehicle Protector -VAS871001-. • If possible, position the rear seat as far back as possible using the forward/back adjustment. • Remove the bolts . • Fold the backrest on the rear seat <2> forward. • Remove the rear seat <1> carefully from the vehicle with a second technician. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 22 of 43 NOTE The following steps describe removing the luggage compartment trim on the left side. The trim requires removal on both sides of the luggage compartment. Remove tie downs: • Fold up the bracket <1> all the way. • Unclip the cover <2> using a screwdriver and unfold all the way. • Remove the bolt <3> and remove the tie down. Remove rail (if equipped): • Remove the luggage fastening strap or the telescopic luggage bar. • Remove the bolts and remove the rail <1>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 23 of 43 Remove luggage compartment floor: NOTE Floor for vehicles with 48V system shown. Removal is similar for vehicles without a 48V system. Refer to the ELSA Repair Manual as needed. • Remove the bolts . • Remove the rails <2 and 3>. • Remove the luggage compartment floor <1> upward. Remove lock carrier trim panel: • Free up the lock carrier trim panel <2> near the rear lid seal <1>. • Grip the trim panel <2> by hand and carefully pull vertically upward using a jerking motion in the direction of the . Remove luggage compartment side trim: • Remove the luggage compartment roll cover. • If equipped, pry out the expanding pin <1> with a small screwdriver up to the second stop. • If equipped, remove the roll cover driver <2>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 24 of 43 Vehicles with Loading Sill Lowering and Trailer Hitch Control Head -EX52-: • Pry out the trim <2> with a small screwdriver in the . • Remove the bolt . Remove luggage compartment side trim panel (continuation for all vehicles): • Free up the luggage compartment side trim panel in the area of the rear lid seal. • Unclip the luggage compartment side trim panel <1> from the body starting at the back in the direction of the . • Pull the luggage compartment side trim panel slightly inward while releasing and disconnecting the connectors. • Loosen the emergency release adjusting element for the fuel filler door and guide out on the right side luggage compartment trim panel. • Pull the luggage compartment side trim panel upward from the support direction of and remove it. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 25 of 43 Remove lower D-pillar trim: • Pry out the trim <1> with the scraper <2> in the direction of the . • Remove the trim <1> in the direction of the . • Remove the expanding rivets <2> with scraper no. 4. • Unclip the cover <1> and remove in the direction of the . Remove side cushion: • Remove the bolt . • Unclip the side cushion <1> from the wheel housing trim panel and remove upward in the direction of the from the clip <2>. CAUTION Pyrotechnical components can deploy unintentionally. Risk of injury. Discharge the static electricity: quickly touch the door striker. • Versions with rear thorax airbag: unlock and disconnect the connector. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 26 of 43 Remove bulkhead partition cover: • Fold the second row seats forward. • Disengage the bulkhead partition cover <1> on the side and remove. Remove rear sill cover trim: • Unclip the front sill panel in the rear section of the rear sill panel <1>. • Free up the sill panel in the door seal area. • Unclip the sill panel <1> from the clamps <2> starting at the bottom using the -3409-. • Disengage the sill panel <1> on the luggage compartment bracket and remove in the direction of the . The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 27 of 43 Disconnect ground connection (if equipped with 48V system): • Remove nut and remove ground cable connections. Loosen Digital Sound System Control Module -J525- bracket (if equipped): • Remove the bolts from the bracket <2> and set aside the Digital Sound System Control Module -J525- with the connectors connected. Disconnect wires from voltage converter (if equipped with 48V system): • Disconnect the connector <2>. • Slide the cover <1> upward in direction of to release it and then open it. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 28 of 43 • Disconnect the connector <3>. • Remove the nut . • Free up the wire <1>. Disconnect power wire from Terminal 40 Wire Junction 2 -TV67- (if equipped with 48V system): • Release the retainer in direction of and open the cover <1> in direction of . The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 29 of 43 • Loosen the nut and free up wire from the Terminal 40 Wire Junction 2 -TV67- <1>. • Immediately cover the cable end with Cable Cover -VAS6762/10- (or equivalent). • Close the cover on the junction box. Remove bracket (if equipped with 48V system): • Remove bolts . • Remove bracket <1> and set aside with Terminal 40 Wire Junction 2 -TV67- and voltage converter still attached. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 30 of 43 Remove rear outer seat belt end fitting: • Remove the bolt <2> from the belt end fitting <1>. Position carpet: • Fold carpet forward and secure out of the way to gain access to rear seat frame mount. Remove rear seat frame mount: • Unclip the wire <1 and 2> on the seat frame mount <3> . The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 31 of 43 • Remove the bolts <1, 2, and 3>. • Remove the seat frame mount <4> with a second technician. Replace fuel delivery unit: • See Section C The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 32 of 43 Reassemble vehicle: Reassembly is the reverse order of removal. Note the following: • Torque seat frame mount bolts to 50 Nm (pay attention to the different bolt sizes). • Torque seat belt end fitting bolt to 40 Nm. • Torque bolts for Terminal 40 Wire Junction 2 -TV67- bracket to 3.5 Nm. • Torque cable fastener to 9 Nm. • Torque ground connection to 3.5 Nm + 45°. • DO NOT over torque. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 33 of 43 • Torque nut for cable <1> to 20 Nm. • Torque seat frame bolts to 50 Nm. • If the rear seat cushion grommets are damaged, they should be replaced. After repairs are complete, Proceed to Section F The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 34 of 43 Section E – Q7 Disassembly/Reassembly Steps Remove right front and right rear sill panels: • Move the front seat all the way forward and up. • Free up the sill panel in the area of the door seal. • Unclip the sill panel <1> from the side sill starting at the front using the -3409- . • Release the retaining tab from the sill panel strip from B-pillar trim using the -T10383/1- . • Unclip the sill panel from the back of the side sill using the -3409- . • Open the tab <2> on the sill panel strip, guide out the strap and remove the sill panel strip. Remove luggage compartment floor: NOTE Floor for vehicles with 48V system shown. Removal is similar for vehicles without a 48V system. Refer to the ELSA Repair Manual as needed. • Remove the bolts . • Remove the rails <2 and 3>. • Remove the luggage compartment floor <1> upward. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 35 of 43 Remove lock carrier trim panel: • Free up the lock carrier trim panel <2> near the rear lid seal <1>. • Grip the trim panel <2> by hand and carefully pull vertically upward using a jerking motion in the direction of the . Remove passenger luggage compartment side panel: • Remove luggage compartment lamp. • Free up the luggage compartment side trim panel near the rear lid seal. • Unclip the luggage compartment side trim panel <1> from the body starting at the back and unclip the trim panels . • Pull the luggage compartment side trim panel slightly inward and disconnect the connector. • Remove the luggage compartment side trim panel toward the rear. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 36 of 43 Remove rear sill panel: • Free up the sill panel in the area of the door seal. • Unclip the sill panel strip <1> from the clamps <2> on the sill panel starting at the bottom using a -3409-. • Unclip the sill panel from the C-pillar trim panel and disengage it from the luggage compartment floor support. Remove child seat anchors: • When removing the child seat anchor covers, flap will have to be unlocked as shown. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 37 of 43 Remove seat cushion on right, second row seats: • Press each catch on the seat frame and pull the cover upward . • If installed, release and disconnect the connector for the seat heating. Remove seat frame rail trim: • Release the hooks and remove the trim panel forward . The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 38 of 43 • Release the hooks and remove the trim panel forward. Remove right and center, second row seats: • Disconnect connectors as needed. • Remove the bolts . • To protect the sill panel before removing the rear seat, attach the -VAS871001-. • Remove the seat from the vehicle with a second technician. NOTE Outer seat frame shown. Removal of center seat frame is similar. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 39 of 43 Remove rear covers from passenger front seat frame rails: • Remove the rear cover <1> for both seat rails on the front passenger seat. To do so, carefully release the tabs <3, 4 and 5> on the seat rail <2> using a screwdriver. • Remove the carpet under the seat rail. • Remove the covers and connector station for the bench seat / single seats in the carpet. Position carpet: • Position carpet as shown to access fuel delivery unit cover. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 40 of 43 Replace fuel delivery unit: • See Section C Reassemble vehicle: Reassembly is the reverse order of removal. Note the following: • Ensure the carpet is tucked back underneath the third row seat bench and rear sill trim. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 41 of 43 • Torque seat frame mount bolts to 50 Nm. After repairs are complete, Proceed to Section F The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 42 of 43 Section F – Final Steps Refill fuel: • Ensure that at least five liters of fuel are in the fuel tank. • As a best practice the fuel tank should be filled with the same amount of fuel that was removed. WARNING Risk of the fuel tank exploding when starting the fuel pump. Severe injuries and burns are possible. After installing a new or completely empty fuel tank, immediately fill with at least 5 liters of fuel. Reconnect 12V battery: • See ELSA Repair Manual: Repair manual > Electrical System > Electrical Equipment > 27 Battery, Starter, Generator, Cruise Control > Battery, Disconnecting and Connecting Restart 48V HV system (if equipped): • Select test plan, “Restart, 48V vehicle electrical system.” • Follow the ODIS test plan steps. • Send Diagnostic log to GFF Paperless upon exiting ODIS. Final steps: • Cycle ignition on and off a few times. • Start vehicle and confirm fuel level is reading correctly. Proceed to Section G The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DR Page 43 of 43 Section G – Campaign Completion Stamp Item#: AUD4927ENG -OR- Item # AUD4927FRE • Once the campaign has been completed, the technician should stamp the repair order. • Stamps are available for ordering through the Compliance Label Ordering Portal. • Proceed to Section H Section H – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.

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20DR USA IMPORTANT SAFETY RECALL This notice applies to your vehicle: , NHTSA: 22V516 Subject: Safety Recall 20DR – Fuel Pump Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2019-2021 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? A component of the fuel delivery module inside the fuel tank may break while operating the vehicle. The fragments can damage the sealing membrane in the pressure regulator. This may lead to a failure of the fuel delivery module and the instrument cluster will display the Malfunction Indicator Light (MIL). In rare cases and under certain circumstances, however, there may be a sudden loss of engine power or the vehicle may break down without a warning appearing beforehand. A fuel leak due to this failure can be ruled out. What will we do? To correct this defect, your authorized Audi dealer will replace the fuel delivery module. This work will take up to a day to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall work. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Precautions you should take This issue may cause the Malfunction Indicator Light (MIL) to illuminate. If this happens, owners are advised to contact an authorized Audi dealer without delay to have the vehicle diagnosed/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. IMPORTANT SAFETY RECALL Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection 20DR USA CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD El presente aviso corresponde a su vehículo: , NHTSA: 22V516 Asunto: Campaña de llamada a revisión 20DR – Bomba de combustible Estimado propietario de un vehículo Audi: El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad de Vehículos Motorizados de EE. UU. Audi determinó que existe un defecto relacionado con la seguridad del motor en ciertos vehículos Audi, modelos 2019-2021. Nuestros registros indican que usted es propietario de uno de los vehículos afectados por esta campaña. ¿Cuál es el problema? Es posible que un componente del módulo de alimentación de combustible dentro del tanque de combustible se rompa mientras el vehículo está en funcionamiento. Los fragmentos pueden dañar la membrana de sellado en el regulador de presión. Esto puede provocar una falla en el módulo de alimentación de combustible, y el tablero de instrumentos mostrará la luz del indicador de fallas (MIL). En casos aislados, y en determinadas circunstancias, sin embargo, es posible que se produzca una pérdida de energía del motor o que el vehículo se averíe sin que aparezca una advertencia de antemano. Cabe descartar la posibilidad de una pérdida de combustible debido a esta falla. ¿Qué haremos? Para corregir este defecto, su concesionario Audi autorizado cambiará el módulo de alimentación de combustible. Este servicio tomará hasta un día de trabajo y se le ofrecerá de forma gratuita. No obstante, considere la posibilidad de que su concesionario necesite tiempo adicional para la preparación del servicio y la organización del horario del taller. ¿Qué debe hacer? Comuníquese de inmediato con su concesionario Audi autorizado para programar este servicio de revisión. También puede visitar el sitio www.audiusa.com y hacer clic en “Find a Dealer” (Buscar concesionario) para encontrar un concesionario cercano a su domicilio y programar este servicio. ¿Qué precauciones debe tomar? Este problema puede provocar que la luz del indicador de fallas (MIL) se encienda. Si esto ocurre, se recomienda a los propietarios que se comuniquen con un concesionario Audi autorizado de inmediato para que se diagnostique o se repare el vehículo. Vehículos rentados y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD inmediato al arrendatario por correo de primera clase en el plazo de los diez (10) días posteriores a la recepción. Si cambió de dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario adjunta y envíenosla para que podamos actualizar nuestros registros. ¿De qué otra forma podemos ayudarlo? Si su concesionario Audi autorizado no puede completar esta tarea de forma gratuita en un plazo razonable o no está en condiciones de hacerlo, comuníquese con el Centro de experiencia del cliente Audi al 1-800-253-2834 o a través de la página “Contact Us” (Contáctenos) en el enlace www.audiusa.com. Comprobación de la elegibilidad de su vehículo para campañas de llamada a revisión o de servicio vigentes Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, utilice la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio) en www.audiusa.com e ingrese el número de identificación del vehículo (VIN). Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa y gratuita de seguridad de vehículos al 1-888-327-4236 (TTY: 1-800-424-9153) o ingresar a http://www.safercar.gov. Le pedimos disculpas por cualquier inconveniente que esto pueda ocasionarle; sin embargo, estamos tomando estas medidas para garantizar su seguridad y su continua satisfacción con el vehículo. Atentamente, Defensa del Consumidor de Audi

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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 20DR_REV20230110 Campaign Circular Revision – Safety Recall 20DR / Fuel Pump This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: January 10, 2023 Revision Information: The 20DR Safety Recall circular will be revised to include updated torque specifications for the 48V system ground nut. Please refer to the revised 20DR Safety Recall circular that will be published to ELSA and ServiceNet January 11, 2023 for complete information. Please discard any paper copies you may have printed and ensure they are replaced with the most current version. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 20DR_DLR_ADV Advance Notice – Safety Recall 20DR / Fuel Pump This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: July 28, 2022 Issue: A component of the fuel delivery module inside the fuel tank may break while operating the vehicle. The fragments can damage the sealing membrane in the pressure regulator. This may lead to a failure of the fuel delivery module and the instrument cluster will display the Malfunction Indicator Light (MIL). In rare cases and under certain circumstances, however, there may be a sudden loss of engine power or the vehicle may break down without a warning appearing beforehand. A fuel leak due to this failure can be ruled out. A fuel leak, in the presence of an ignition source, can lead to a fire. Repair:  REPAIR NOT YET AVAILABLE  Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2020 2021 Q7 19,031 USA 2019 2021 Q8 30,412 CAN 2020 2021 Q7 2,356 CAN 2019 2021 Q8 3,744 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 20DR_REV20230315 Campaign Circular Revision – Safety Recall 20DR / Fuel Pump This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: March 15, 2023 Revision Information: Claiming details for 20DR have been updated to include an additional labor operation. Please see the revised 20DR Safety Recall circular published to ELSA and ServiceNet for complete information. Please discard any paper copies you may have printed and ensure they are replaced with the most current version. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE- COMMUNICATION AUX CONCESSIONNAIRES AUDI Assurez-vous que tous les membres du personnel du concessionnaire sont informés de cet avis pour qu’ils soient en mesure de répondre aux questions des clients. Si vous avez besoin d’aide, veuillez communiquer avec le service de la garantie. Veuillez envoyer les questions de la presse à l’équipe des relations publiques d’Audi. Protection des consommateurs Audi 20DR_REV20230315_FR Révision de la circulaire de campagne – Rappel de sécurité 20DR / Pompe à carburant Cet avis s’adresse aux :  Concessionnaire en titre  Directeur général  Directeurs des ventes  Directeur du service  Directeur des pièces  Conseiller du service  Administrateur de la garantie  Techniciens Date : 15 mars 2023 Sommaire de révision : Mise à jour des Instructions pour l’entrée des réclamations avec une opération de main-d’oeuvre supplémentaire à la circulaire de rappel de sécurité 20DR. Veuillez consulter la circulaire révisée dans ELSA et ServiceNet pour des informations complètes. Veuillez jeter toutes les copies papier que vous avez imprimées et assurez-vous qu’elles sont remplacées par la version la plus récente. RAPPEL IMPORTANT : VÉHICULES TOUCHÉS PAR LES RAPPELS DE SÉCURITÉ ET DE CONFORMITÉ Véhicules neufs en stock aux concessions : La livraison par un concessionnaire d’un véhicule motorisé neuf ou de tout équipement de véhicule motorisé neuf ou d’occasion (y compris un pneu) visé par cet avis, que ce soit dans le cadre d’une vente ou d’une location, avant que la défectuosité ou la non-conformité n’ait été corrigée, constitue une infraction à la loi fédérale. La loi exige que les concessionnaires corrigent tout véhicule motorisé qui n’est pas conforme à une norme de sécurité des véhicules automobiles applicable ou qui présente une défectuosité relative à la sécurité automobile avant qu’il ne soit vendu ou loué. Véhicules d’occasion en stock aux concessions : Les concessionnaires ne doivent pas livrer un véhicule d’occasion en stock visé par un rappel de sécurité ou de conformité avant qu’il n’ait été réparé. -FIN DU MESSAGE-

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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 20DR_DLR_ADV_REV REVISION: Advance Notice – Safety Recall 20DR / Fuel Pump This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: July 28, 2022 Issue: A component of the fuel delivery module inside the fuel tank may break while operating the vehicle. The fragments can damage the sealing membrane in the pressure regulator. This may lead to a failure of the fuel delivery module and the instrument cluster will display the Malfunction Indicator Light (MIL). In rare cases and under certain circumstances, however, there may be a sudden loss of engine power or the vehicle may break down without a warning appearing beforehand. A fuel leak due to this failure can be ruled out. Repair:  REPAIR NOT YET AVAILABLE  Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2020 2021 Q7 19,031 USA 2019 2021 Q8 30,412 CAN 2020 2021 Q7 2,356 CAN 2019 2021 Q8 3,744 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 20DR_DLR_LAUNCH Repair Available – Safety Recall 20DR / Fuel Pump This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: December 21, 2022 Issue: A component of the fuel delivery module inside the fuel tank may break while operating the vehicle. The fragments can damage the sealing membrane in the pressure regulator. This may lead to a failure of the fuel delivery module and the instrument cluster will display the Malfunction Indicator Light (MIL). In rare cases and under certain circumstances, however, there may be a sudden loss of engine power or the vehicle may break down without a warning appearing beforehand. A fuel leak due to this failure can be ruled out. Precautions This issue may cause the Malfunction Indicator Light (MIL) to illuminate. If this happens, owners are advised to contact an authorized Audi dealer without delay to have the vehicle diagnosed/repaired. Repair:  REPAIR AVAILABLE – December 22, 2022 – Replace the fuel delivery module.  See ELSA/ServiceNet for complete repair & claiming instructions  Check daily campaign open inventory report or OMD for affected vehicles in inventory  Repair every affected inventory vehicle before delivery to consumers. Parts Department: There will be no parts allocation. Please reference the Repair Projection Tool to view your potential VIN population. Parts will be managed with a weekly Upper Order Limit. Please see Parts On Command (POC) for your Upper Order Limit quantity. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2020 2021 Q7 19,031 USA 2019 2021 Q8 30,412 CAN 2020 2021 Q7 2,356 CAN 2019 2021 Q8 3,744 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – December 2022 IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-516 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : JUL 21, 2022 NHTSA Recall No. : 22V-516 Manufacturer Recall No. : 20DR Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 49,443 Estimated percentage with defect : 2 % Vehicle Information : Vehicle 1 : 2019-2021 AUDI Q8 Vehicle Type : Body Style : Power Train : NR Descriptive Information : All Q7 PI V6 and Q8 V6 vehicles produced from start of production (SOP) until the introduction of an improved fuel delivery module are included in this recall. The recall population was determined by records of the vehicle assembly information. Q7 PI V6 and Q8 V6 vehicles not included in the recall are already equipped with the optimized version of the fuel delivery module. Q8: 30412 Production Dates : AUG 08, 2018 – JAN 29, 2021 VIN Range 1 : Begin : WA1EVAF16LD003828 End : WA1FVAF12MD026741 ✔ Not sequential Vehicle 2 : 2020-2021 AUDI Q7 Vehicle Type : Body Style : Power Train : NR Descriptive Information : All Q7 PI V6 and Q8 V6 vehicles produced from start of production (SOP) until the introduction of an improved fuel delivery module are included in this recall. The recall population was determined by records of the vehicle assembly information. Q7 PI V6 and Q8 V6 vehicles not included in the recall are already equipped with the optimized version of the fuel delivery module. Q7: 19031 Production Dates : OCT 24, 2019 – JAN 29, 2021 VIN Range 1 : Begin : WA1VXAF7XLD000090 End : WA1AXAF77MD030289 ✔ Not sequential Part 573 Safety Recall Report 22V-516 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : A component of the fuel delivery module inside the fuel tank may break while operating the vehicle. The fragments can damage the sealing membrane in the pressure regulator. This may lead to a failure of the fuel delivery module and the instrument cluster will display the “Emission control system” indicator light. In reare cases and under certain circumstances, however, there may be a sudden loss of engine power or the vehicle may break down without a warning appearing beforehand. A fuel leak due to this failure can be ruled out. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An inoperative fuel pump due to these conditions could result in illumination of “the emission control system” light, rough engine running and/or an engine no start. However, in rare instances, an engine stall while driving could occur, increasing the risk of a crash. A fuel leak due this failure can be ruled out Description of the Cause : Pressure pulsations in the low-pressure fuel system may cause a component of the fuel delivery unit inside the fuel tank to break. Additional factors influencing the failure pattern are currently still being investigated. Identification of Any Warning that can Occur : This fault generally causes the emission control system warning lamp to light up. Involved Components : Component Name 1 : Fuel delivery module Component Description : Fuel delivery module Component Part Number : 4M0919087F/4M0919087G Supplier Identification : Component Manufacturer Name : Vitesco Technologies Address : 2400 Executive Hills Blvd. Auburn Hills Michigan 48326 Country : United States Chronology : Part 573 Safety Recall Report 22V-516 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 *Chronology amended July 21, 2022 to include information on field reports. Please see the attached separate document for the full chronology. Description of Remedy : Description of Remedy Program : Audi dealers will replace the fuel delivery module by an improved version. Audi will not offer a reimbursement plan under this recall as all affected vehicles are still under warranty. How Remedy Component Differs from Recalled Component : The recalled components are the fuel delivery modules with part numbers 4M0919087F/4M0919087G from the affected production period. The remedy components have the same part numbers but have an improved design to ensure sufficient resistance to pressure pulsations. Identify How/When Recall Condition was Corrected in Production : In the production of Q7 PI V6 and Q8 V6 models, on January 30, 2021 Audi started using structurally optimized fuel delivery modules provided by the supplier. Recall Schedule : Description of Recall Schedule : Dealers/owners: on or before September 16, 2022 Planned Dealer Notification Date : SEP 16, 2022 – SEP 16, 2022 Planned Owner Notification Date : SEP 16, 2022 – SEP 16, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-516 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : JUL 20, 2022 NHTSA Recall No. : 22V-516 Manufacturer Recall No. : 20DR Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 49,443 Estimated percentage with defect : 2 % Vehicle Information : Vehicle 1 : 2019-2021 AUDI Q8 Vehicle Type : Body Style : Power Train : NR Descriptive Information : All Q7 PI V6 and Q8 V6 vehicles produced from start of production (SOP) until the introduction of an improved fuel delivery module are included in this recall. The recall population was determined by records of the vehicle assembly information. Q7 PI V6 and Q8 V6 vehicles not included in the recall are already equipped with the optimized version of the fuel delivery module. Q8: 30412 Production Dates : AUG 08, 2018 – JAN 29, 2021 VIN Range 1 : Begin : WA1EVAF16LD003828 End : WA1FVAF12MD026741 ✔ Not sequential Vehicle 2 : 2020-2021 AUDI Q7 Vehicle Type : Body Style : Power Train : NR Descriptive Information : All Q7 PI V6 and Q8 V6 vehicles produced from start of production (SOP) until the introduction of an improved fuel delivery module are included in this recall. The recall population was determined by records of the vehicle assembly information. Q7 PI V6 and Q8 V6 vehicles not included in the recall are already equipped with the optimized version of the fuel delivery module. Q7: 19031 Production Dates : OCT 24, 2019 – JAN 29, 2021 VIN Range 1 : Begin : WA1VXAF7XLD000090 End : WA1AXAF77MD030289 ✔ Not sequential Part 573 Safety Recall Report 22V-516 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : A component of the fuel delivery module inside the fuel tank may break while operating the vehicle. The fragments can damage the sealing membrane in the pressure regulator. This may lead to a failure of the fuel delivery module and the instrument cluster will display the “Emission control system” indicator light. In reare cases and under certain circumstances, however, there may be a sudden loss of engine power or the vehicle may break down without a warning appearing beforehand. A fuel leak due to this failure can be ruled out. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An inoperative fuel pump due to these conditions could result in illumination of “the emission control system” light, rough engine running and/or an engine no start. However, in rare instances, an engine stall while driving could occur, increasing the risk of a crash. A fuel leak due this failure can be ruled out Description of the Cause : Pressure pulsations in the low-pressure fuel system may cause a component of the fuel delivery unit inside the fuel tank to break. Additional factors influencing the failure pattern are currently still being investigated. Identification of Any Warning that can Occur : This fault generally causes the emission control system warning lamp to light up. Involved Components : Component Name 1 : Fuel delivery module Component Description : Fuel delivery module Component Part Number : 4M0919087F/4M0919087G Supplier Identification : Component Manufacturer Name : Vitesco Technologies Address : 2400 Executive Hills Blvd. Auburn Hills Michigan 48326 Country : United States Chronology : Part 573 Safety Recall Report 22V-516 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Please see the attached separate document for the full chronology. Description of Remedy : Description of Remedy Program : Audi dealers will replace the fuel delivery module by an improved version. Audi will not offer a reimbursement plan under this recall as all affected vehicles are still under warranty. How Remedy Component Differs from Recalled Component : The recalled components are the fuel delivery modules with part numbers 4M0919087F/4M0919087G from the affected production period. The remedy components have the same part numbers but have an improved design to ensure sufficient resistance to pressure pulsations. Identify How/When Recall Condition was Corrected in Production : In the production of Q7 PI V6 and Q8 V6 models, on January 30, 2021 Audi started using structurally optimized fuel delivery modules provided by the supplier. Recall Schedule : Description of Recall Schedule : Dealers/owners: on or before September 16, 2022 Planned Dealer Notification Date : SEP 16, 2022 – SEP 16, 2022 Planned Owner Notification Date : SEP 16, 2022 – SEP 16, 2022 * NR – Not Reported

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