42M2 Trailing Arm Bolts Improperly Tightened – 2022 Volkswagen Atlas & 2022-2023 Atlas Cross Sport

SEOCONTENT-START

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 42M2 Page 1 of 10 Safety Recall Code: 42M2 Subject Driver Side (Left Side) Rear Trailing Arm Bolts Release Date November 15, 2022 Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 ATLAS 21 USA 2022 2023 ATLAS CROSS SPORT 12 CAN 2022 2023 ATLAS 8 CAN 2022 2022 ATLAS CROSS SPORT 4 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description The proper tightening procedure at the supplier may not have been performed on the bolts on the driver side (left side) rear trailing arm. The bolts may loosen over time and fall out, or the trailing arm may fracture due to overload around the remaining bolt(s). This could cause excessive movement of the driver side (left side) rear wheel bearing carrier, which can lead to a change in vehicle handling characteristics. If this were to occur there could be a sudden loss of vehicle control. This may increase the risk of a crash. Corrective Action Replace the driver side (left side) rear trailing arm bolts. Precautions If the affected bolts loosen, the customer may notice an unusual (knocking) noise from the rear suspension and possibly a change in the vehicle handling. Should this occur, owners are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected/repaired. Code Visibility On November 08, 2022, the campaign code was applied to affected vehicles. Owner Notification Owner notification will take place in November 2022. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 42M2 Page 2 of 10 Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 42M2 Page 3 of 10 Parts Information Parts Control Type: Free Order Parts will be managed by Free Order Initial Allocation: NO There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) Criteria Quantity Part Number P.O.C. Part Description Ordering Method 01 1 WHT-005-749 BOLT Free Order 1 N -106-284-01 BOLT Free Order 1 N -912-686-01 BOLT Free Order NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 42M2 Page 4 of 10 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.  Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure. Service Number 42M2 Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark BOLT WHT005749* as causal part Vehicle Wash/Loaner Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility. Criteria I.D. 01 Tighten, then replace bolts for driver rear trailing arm LABOR Labor Op Time Units Description 4217 19 99 50 Replace left rear trailing arm bolts PARTS Quantity Part Number Description 1.00 WHT005749 BOLT* 1.00 N 10628401 BOLT 1.00 N 91268601 BOLT The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 42M2 Page 5 of 10 Customer Letter Example (USA) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 22V807 Subject: Safety Recall 42M2 – Driver Side (Left Side) Rear Trailing Arm Bolts Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2022-2023 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The driver side (left side) rear trailing arm bolts may loosen over time and fall out, or the trailing arm may fracture due to overload around the remaining bolt(s). This could cause excessive movement of the driver side (left side) rear wheel bearing carrier, which can lead to a change in vehicle handling characteristics. If this were to occur there could be a sudden loss of vehicle control. This may increase the risk of a crash. What will we do? To correct this defect, your authorized Volkswagen dealer will replace the driver side (left side) rear trailing arm bolts. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take If the affected bolts loosen, the customer may notice an unusual (knocking) noise from the rear suspension and possibly a change in the vehicle handling. Should this occur, owners are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 42M2 Page 6 of 10 Customer Customer Letter Example (Canada) Example (USA) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> Transport Canada Recall: 2022-612 Subject: Safety Recall 42M2 – Driver Side (Left Side) Rear Trailing Arm Bolts Dear Volkswagen Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The driver side (left side) rear trailing arm bolts may loosen over time and fall out, or the trailing arm may fracture due to overload around the remaining bolt(s). This could cause excessive movement of the driver side (left side) rear wheel bearing carrier, which can lead to a change in vehicle handling characteristics. If this were to occur there could be a sudden loss of vehicle control. This may increase the risk of a crash. What will we do? To correct this defect, your authorized Volkswagen dealer will replace the driver side (left side) rear trailing arm bolts. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. Precautions you should take If the affected bolts loosen, the customer may notice an unusual (knocking) noise from the rear suspension and possibly a change in the vehicle handling. Should this occur, owners are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 42M2 Page 7 of 10 Repair Overview  Tighten, then replace bolts for left rear trailing arm. NOTE  These repair instructions may differ from the labor operations and labor times listed in ELSA.  Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.  This procedure must be read in its entirety prior to performing the repair.  Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.  Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.  When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 42M2 Page 8 of 10 Repair Instruction Section A – Check for Previous Repair TIP If Campaign Completion label is present, no further work is required.  Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order.  Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.  Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date <arrow 3>. The oldest should be performed first.  All Safety Recalls must be completed prior to completing this campaign.  Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 42M2 Page 9 of 10 Section B – Repair Procedure NOTE The original bolts must all be tightened before replacement. This will ensure the trailing arm does not shift when replacing the bolts one at a time.  Tighten each of the original bolts <1, 2 and 3> to 70 Nm.  Replace each bolt ONE AT A TIME and torque each bolt to 70 Nm + 90°. Pos. Part Number Part Description 1 WHT-005-749 Bolt M14x42 2 N -912-686-01 Bolt M12x42 3 N -106-284-01 Bolt M12x40 Proceed to Section C The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 42M2 Page 10 of 10 Section C – Campaign Completion Label Install Campaign Completion Label  Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s). Proceed to Section D Section D – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 42M2_DLR_LAUNCH Repair Available – Safety Recall 42M2 / Driver Side (Left Side) Rear Trailing Arm Bolts This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: November 14, 2022 Issue: The proper tightening procedure at the supplier may not have been performed on the bolts on the driver side (left side) rear trailing arm. The bolts may loosen over time and fall out, or the trailing arm may fracture due to overload around the remaining bolt(s). This could cause excessive movement of the driver side (left side) rear wheel bearing carrier, which can lead to a change in vehicle handling characteristics. If this were to occur there could be a sudden loss of vehicle control. This may increase the risk of a crash. Precautions: If the affected bolts loosen, the customer may notice an unusual (knocking) noise from the rear suspension and possibly a change in the vehicle handling. Should this occur, owners are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected/repaired. Repair:  REPAIR AVAILABLE – November 15, 2022 / Replace the driver side (left side) rear trailing arm bolts.  See ELSA/ServiceNet for complete repair & claiming instructions  Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.  Repair every affected inventory vehicle before delivery to consumers. Parts Department: Parts will be managed by Free Order. There will be no parts allocation. Please reference the Repair Projection Tool to view your potential VIN population. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 ATLAS 21 USA 2022 2023 ATLAS CROSS SPORT 12 CAN 2022 2023 ATLAS 8 CAN 2022 2022 ATLAS CROSS SPORT 4 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – November 2022 U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 42M2_DLR_ADV Advance Notice – Safety Recall 42M2 / Driver Side (Left Side) Rear Trailing Arm Bolts This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: November 08, 2022 Issue: The proper tightening procedure at the supplier may not have been performed on the bolts on the driver side (left side) rear trailing arm. The bolts may loosen over time and fall out, or the trailing arm may fracture due to overload around the remaining bolt(s). This could cause excessive movement of the driver side (left side) rear wheel bearing carrier, which can lead to a change in vehicle handling characteristics. If this were to occur there could be a sudden loss of vehicle control. This may increase the risk of a crash. Precautions: If the affected bolts loosen, the customer may notice an unusual (knocking) noise from the rear suspension and possibly a change in the vehicle handling. Should this occur, owners are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected/repaired. Repair:  REPAIR NOT YET AVAILABLE  Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 ATLAS 21 USA 2022 2023 ATLAS CROSS SPORT 12 CAN 2022 2023 ATLAS 8 CAN 2022 2022 ATLAS CROSS SPORT 4 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-807 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : OCT 26, 2022 NHTSA Recall No. : 22V-807 Manufacturer Recall No. : 42M2 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 33 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 VOLKSWAGEN ATLAS FL Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by production and tool maintenance records. The recalled products differ from products that were not included in the recall because during a specific time period, the bolts on the driver side (left side) of the rear trailing arm may not have been properly tightened at the supplier. ATLAS FL: 21 Production Dates : APR 11, 2022 – JUL 14, 2022 VIN Range 1 : Begin : 1V2JR2CA6NC535770 End : 1V2JR2CA6NC561379 ✔ Not sequential Vehicle 2 : 2022-2023 VOLKSWAGEN ATLAS CROSS SPORT Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by production and tool maintenance records. The recalled products differ from products that were not included in the recall because during a specific time period, the bolts on the driver side (left side) of the rear trailing arm may not have been properly tightened at the supplier. ATLAS CROSS SPORT: 12 Production Dates : APR 11, 2022 – AUG 06, 2022 VIN Range 1 : Begin : 1V2KE2CA1NC218298 End : 1V2JC2CAXPC201374 ✔ Not sequential Description of Defect : Description of the Defect : The proper tightening procedure at the supplier may not have been performed on the bolts on the driver side (left side) rear trailing arm. Part 573 Safety Recall Report 22V-807 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The bolts may loosen over time and fall out, or the trailing arm may fracture due to overload around the remaining bolt(s). This could cause excessive movement of the driver side (left side) rear wheel bearing carrier, which can lead to a change in vehicle handling characteristics. If this were to occur there could be a sudden loss of vehicle control. This may increase the risk of a crash. Description of the Cause : Improper parameter programming of the automatic tightening station. Identification of Any Warning that can Occur : If the affected bolts loosen, the customer may notice an unusual (knocking) noise from the rear suspension and possibly a change in the vehicle handling. Involved Components : Component Name 1 : Bolts Component Description : Bolts for rear trailing arm Component Part Number : WHT.005.749, N.912.686.01, N.106.284.01 Supplier Identification : Component Manufacturer Name : Thyssen-Krupp Automotive Systems Address : 8005 Volkswagen Drive Suite 101 Chattanooga Tennessee 37416- 134 Country : United States Chronology : Volkswagen is not aware of any field claims for this topic. August 30, 2022: Supplier reports the issue to manufacturer. August- September 2022: Start of risk assessment and determination of possible indicators of the issue to the driver. September 29, 2022: Volkswagen received final clarification of root cause, affected scope and countermeasure by the supplier. September 30, 2022: Volkswagen’s risk assessment was completed. October 13, 2022: Topic was presented in the Volkswagen APS Pre-Product Safety Committee October 19, 2022: Volkswagen Product Safety Committee determined a safety recall for the affected vehicle Part 573 Safety Recall Report 22V-807 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 population. Description of Remedy : Description of Remedy Program : The driver side (left side) rear trailing arm bolts will be replaced. Volkswagen will not offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : The recall remedy component is the same component, because the bolt itself is not affected but the improper tightening process at the supplier. Identify How/When Recall Condition was Corrected in Production : Additional control limits are added to the torque strategy and parts not fulfilling these additional parameters will be identified as not o.k., blocking the release and further use of that particular part. August 26th 2022: vehicle clean date Recall Schedule : Description of Recall Schedule : Dealers/Owners: On or before December 25, 2022 Planned Dealer Notification Date : DEC 25, 2022 – DEC 25, 2022 Planned Owner Notification Date : DEC 25, 2022 – DEC 25, 2022 * NR – Not Reported

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TOPIC TYPE RECALL CODE QUESTION ANSWER Safety Recall 42M2 Safety Recall 42M2 What vehicles are included in Safety Recall 42M2? What is the safety concern for Safety Recall 42M2? The proper tightening procedure at the supplier may not have been performed on the bolts on the driver side (left side) rear trailing arm. The bolts may loosen over time and fall out, or the trailing arm may fracture due to overload around the remaining bolt(s). This could cause excessive movement of the driver side (left side) rear wheel bearing carrier, which can lead to a change in vehicle handling characteristics. If this were to occur there could be a sudden loss of vehicle control. This may increase the risk of a crash. Are there any precautions I should take because my vehicle is part of Safety Recall 42M2? If the affected bolts loosen, the customer may notice an unusual (knocking) noise from the rear suspension and possibly a change in the vehicle handling. Should this occur, owners are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected/repaired. What is the repair for the Safety Recall 42M2? To address this potential issue, your authorized Volkswagen dealer will replace the driver side (left side) rear trailing arm bolts. When will the repair for Safety Recall 42M2 be available? Repairs for this recall have begun. Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.

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Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 42M2 USA IMPORTANT SAFETY RECALL Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 This notice applies to your vehicle: , NHTSA: 22V807 Subject: Safety Recall 42M2 – Driver Side (Left Side) Rear Trailing Arm Bolts Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2022-2023 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The driver side (left side) rear trailing arm bolts may loosen over time and fall out, or the trailing arm may fracture due to overload around the remaining bolt(s). This could cause excessive movement of the driver side (left side) rear wheel bearing carrier, which can lead to a change in vehicle handling characteristics. If this were to occur there could be a sudden loss of vehicle control. This may increase the risk of a crash. What will we do? To correct this defect, your authorized Volkswagen dealer will replace the driver side (left side) rear trailing arm bolts. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take If the affected bolts loosen, the customer may notice an unusual (knocking) noise from the rear suspension and possibly a change in the vehicle handling. Should this occur, owners are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800- 893-5298. Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 42M2 USA IMPORTANT SAFETY RECALL Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection Formulario n.º F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 42M2 EE. UU. CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 El presente aviso corresponde a su vehículo: , NHTSA: 22V807 Asunto: Campaña de llamada a revisión 42M2 – Pernos de brazo de remolque trasero del lado del conductor (izquierdo) Estimado propietario de un vehículo Volkswagen: El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad de Vehículos Motorizados de EE. UU. Volkswagen determinó que existe un defecto relacionado con la seguridad de los vehículos motorizados en determinados vehículos Volkswagen modelos 2022-2023. Nuestros registros indican que usted es propietario de uno de los vehículos afectados por esta campaña. ¿Cuál es el problema? Los pernos del brazo de remolque trasero del lado del conductor (izquierdo) pueden aflojarse y salirse con el tiempo o el brazo de remolque puede romperse debido a la sobrecarga alrededor de los pernos restantes. Esto puede causar un movimiento excesivo del soporte de los cojinetes de las ruedas traseras del lado del conductor (izquierdo), lo cual puede resultar en un cambio de las características de manejo. Si esto ocurriese, podría producirse una pérdida repentina del control del vehículo. Esto puede aumentar el riesgo de sufrir un choque. ¿Qué haremos? Para poder corregir este defecto, su concesionario Volkswagen autorizado reemplazará los pernos del brazo de remolque trasero del lado del conductor (izquierdo). Este servicio tardará alrededor de una hora y se realizará de forma gratuita. No obstante, considere la posibilidad de que su concesionario necesite tiempo adicional para la preparación del servicio y la organización del horario del taller. ¿Qué debe hacer? Comuníquese con su concesionario Volkswagen autorizado de inmediato para programar este servicio de reparación. Para concertar una cita en línea, visite www.vw.com/find-a-dealer. ¿Qué precauciones debe tomar? Si los pernos afectados se aflojan, el cliente notará un sonido de golpe inusual proveniente de la suspensión trasera y, posiblemente, un cambio en el manejo del vehículo. En caso de que esto ocurra, se recomienda a los propietarios que se comuniquen con un concesionario Volkswagen autorizado de inmediato para que se inspeccione o se repare el vehículo. Formulario n.º F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 42M2 EE. UU. CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD Vehículos rentados y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de los diez (10) días posteriores a la recepción. Si cambió de dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario adjunta y envíenosla para que podamos actualizar nuestros registros. ¿De qué otra forma podemos ayudarlo? Si su concesionario Volkswagen autorizado no le brinda este servicio de forma gratuita dentro de un plazo razonable o no está en condiciones de hacerlo, o si usted tiene alguna pregunta sobre este aviso, póngase en contacto con nosotros mediante el medio de comunicación que prefiera a través de www.vw.com/contact o por teléfono al 800-893-5298. Verificación de su vehículo para campañas de llamada a revisión o de servicio vigentes Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, visite www.vw.com/owners/recalls e ingrese el número de identificación del vehículo (VIN) en la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio). Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa y gratuita de seguridad de vehículos al 1-888-327-4236 (TTY: 1-800-424-9153) o ingresar a http://www.safercar.gov. Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; sin embargo, hemos tomado esta medida para garantizar su seguridad y su continua satisfacción con el vehículo. Atentamente, Defensa del Consumidor de Volkswagen

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