October 26, 2022 NHTSA CAMPAIGN NUMBER: 22V806000
Inoperative Rearview Camera Display/FMVSS 111
An inoperative rearview camera display reduces the driver’s rear visibility, increasing the risk of a crash.
NHTSA Campaign Number: 22V806000
Manufacturer Volkswagen
Group of America, Inc.
Components EQUIPMENT, BACK OVER PREVENTION
Potential Number of Units Affected 6,076
Summary
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 AUDI A8, A6 Allroad, E-TRON Quattro, 2022 S3, RSQ8, RS7, RS6 Avant, Q8, Q7, Q3, E-TRON Sportback Quattro, S5 Cabriolet, E-TRON GT, S5 Sportback, A7, A6, A5 Sportback, A5 Cabriolet, A4, A4 Allroad, A3, S8, SQ7, SQ8, S6, and S4 vehicles. The infotainment main unit may become damaged internally when the vehicle is shut off, resulting in an inoperative rearview camera display the next time the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”
Remedy
Dealers will replace the infotainment main unit, free of charge. Owner notification letters were mailed June 6, 2022. Owners may contact Audi’s customer service at 1-800-253-2834. Audi’s number for this recall is 91Ei.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Audi has a Recall
Affected Vehicles
| Country | Beginning Model Year | Ending Model Year | Vehicle | Vehicle Count |
| USA | 2022 | 2022 | A3 SEDAN | 136 |
| USA | 2022 | 2022 | A4 ALLROAD | 2 |
| USA | 2022 | 2022 | A4 SEDAN | 323 |
| USA | 2022 | 2022 | A5 CABRIOLET | 42 |
| USA | 2022 | 2022 | A5 SPORTBACK | 271 |
| USA | 2022 | 2022 | A6 ALLROAD | 40 |
| USA | 2022 | 2022 | A6 SEDAN | 132 |
| USA | 2022 | 2022 | A7 | 57 |
| USA | 2021 | 2021 | A8 | 145 |
| USA | 2022 | 2022 | E-TRON GT | 135 |
| USA | 2022 | 2022 | E-TRON QUATTRO | 168 |
| USA | 2022 | 2022 | E-TRON SPORTBACK QUATTRO | 45 |
| USA | 2022 | 2022 | Q3 | 3,157 |
| USA | 2022 | 2022 | Q7 | 646 |
| USA | 2022 | 2022 | Q8 | 54 |
| USA | 2022 | 2022 | RS6 AVANT | 65 |
| USA | 2022 | 2022 | RS7 | 50 |
| USA | 2022 | 2022 | RSQ8 | 84 |
| USA | 2022 | 2022 | S3 SEDAN | 218 |
| USA | 2022 | 2022 | S4 SEDAN | 1 |
| USA | 2022 | 2022 | S5 CABRIOLET | 1 |
| USA | 2022 | 2022 | S5 SPORTBACK | 36 |
| USA | 2022 | 2022 | S6 SEDAN | 3 |
| USA | 2021 | 2021 | S8 | 17 |
| USA | 2022 | 2022 | SQ7 | 190 |
| USA | 2022 | 2022 | SQ8 | 58 |
| CAN | 2022 | 2022 | A4 SEDAN | 37 |
| CAN | 2022 | 2022 | A5 SPORTBACK | 1 |
| CAN | 2022 | 2022 | A6 ALLROAD | 2 |
| CAN | 2022 | 2022 | A6 SEDAN | 23 |
| CAN | 2022 | 2022 | A7 | 8 |
| CAN | 2021 | 2021 | A8 | 1 |
| CAN | 2022 | 2022 | E-TRON GT | 11 |
| CAN | 2022 | 2022 | E-TRON QUATTRO | 15 |
| CAN | 2022 | 2022 | E-TRON SPORTBACK QUATTRO | 22 |
| CAN | 2022 | 2022 | Q3 | 497 |
| CAN | 2022 | 2022 | Q7 | 44 |
| CAN | 2022 | 2022 | Q8 | 4 |
| CAN | 2022 | 2022 | RS5 SPORTBACK | 4 |
| CAN | 2022 | 2022 | RS6 AVANT | 16 |
| CAN | 2022 | 2022 | RS7 | 4 |
| CAN | 2022 | 2022 | RSQ8 | 28 |
| CAN | 2022 | 2022 | S3 SEDAN | 109 |
| CAN | 2022 | 2022 | S5 SPORTBACK | 9 |
| CAN | 2022 | 2022 | SQ7 | 29 |
| CAN | 2022 | 2022 | SQ8 | 16 |
Problem Description
Due to a hardware issue, the infotainment main unit in the center console may become damaged after the driver turns off the vehicle and the main unit shuts down. Upon the next start, the damaged infotainment unit would not work. In this case, all functionalities, including the rearview camera image, would not be available.
A rearview camera screen that displays no image reduces the driver’s information about what is behind the vehicle, increasing the risk of injury to people outside the vehicle.
Corrective Action
Replace the infotainment main unit.
Precautions
Upon start-up, the driver will notice that the infotainment screen in the center console is not working and not displaying an image, which should prompt the driver to pay extra attention for objects behind the vehicle when reversing.
Code Visibility
On November 08, 2022, the campaign code was applied to affected vehicles.
Owner Notification
Owner notification will take place in June 2023. Owner letter examples are included in this bulletin for your reference.
Repair Overview
Replace Information Electronics Control Module 1 -J794-
Repair Instruction
Chronology :
June-July 2021: In vehicle production it was noticed on some vehicles that infotainment main units were inoperative. Cases were verified and root cause analysis was conducted together with the supplier. After root cause was found, an improvement measure was agreed with the supplier and implemented at the supplier´s production in mid-July 2021.
October 2021: The US market reported the first cases of main unit failures in field vehicles.
December 2021: The supplier informed Audi that due to a process error the improvement measure from July 2021 was erroneously eliminated in mid-November which was noticed on December 4, 2021. The supplier reintroduced the measure again on December 5, 2021 in production.
June 22, 2022: The US market reports an increase in warranty claims indicating a failure of the infotainment main unit and asks the Product Safety organization for an evaluation of the topic due to the effect on the functionality of the rearview camera display.
June – September 2022: The field data were analyzed and the potential safety impact as well as compliance with regulations in the affected markets were evaluated and discussed between the brands. The assessment considered the failure mode and the requirements of FMVSS 111 – Rear Visibility, which requires the display of a “field of view” of certain objects behind the vehicle upon the initiation of a backing event.
October 19, 2022: The Audi Product Safety Committee makes the determination of a non-compliance for the US and Canada and decides a non-compliance recall.
Between September 2021 and October 2022 Audi has received 746 warranty claims in the U.S. market where the infotainment main unit failed and had to be replaced. Audi has not received any reports of a crash or injury due to this topic.
28 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| AUDI | A3 | 2022 |
| AUDI | A4 | 2022 |
| AUDI | A4 ALLROAD | 2022 |
| AUDI | A5 | 2022 |
| AUDI | A5 CABRIOLET | 2022 |
| AUDI | A6 | 2022 |
| AUDI | A6 ALLROAD | 2021-2022 |
| AUDI | A7 | 2022 |
| AUDI | A8 | 2021-2022 |
| AUDI | E-TRON | 2021-2022 |
| AUDI | E-TRON GT | 2022 |
| AUDI | Q3 | 2022 |
| AUDI | Q7 | 2022 |
| AUDI | Q8 | 2022 |
| AUDI | RS Q8 | 2022 |
| AUDI | RS6 | 2022 |
| AUDI | RS7 | 2022 |
| AUDI | S3 | 2022 |
| AUDI | S4 | 2022 |
| AUDI | S5 | 2022 |
| AUDI | S5 CABRIOLET | 2022 |
| AUDI | S6 | 2022 |
| AUDI | S8 | 2022 |
| AUDI | SQ7 | 2022 |
| AUDI | SQ8 | 2022 |
11 Associated Documents
Non-Compliance 573 Report
RCLRPT-22V806-2543.PDF 231.69KB
Recall Acknowledgement
RCAK-22V806-3822.pdf 646.059KB
Volkswagen – Dealer Advance Notice – November 2022
RCMN-22V806-6055.pdf 912.831KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-22V806-4245.pdf 107.948KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-22V806-0250.pdf 128.584KB
Remedy Instructions and TSB
RCRIT-22V806-9639.pdf 510.703KB
Volkswagen – 91Ei Audi Dealer Launch Notice – June 2023
RCMN-22V806-3093.pdf 272.494KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V806-4199.pdf 155.983KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V806-3346.pdf 175.951KB
Volkswagen – 91Ei Audi Dealer Revision Notice – July 2023
RCMN-22V806-9266.pdf 118.008KB
Remedy Instructions and TSB
RCRIT-22V806-7494.pdf 506.528KB
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SEOCONTENT-START
Audi of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326 If you should have any questions about this communication, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. 91Ei USA IMPORTANT SAFETY RECALL This notice applies to your vehicle: NHTSA: 22V806 Audi Recall: 91Ei – Infotainment Main Unit INTERIM SAFETY RECALL NOTICE FOR YOUR VEHICLE A recall repair is not yet available This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that certain 2021-2022 model year Audi vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 111, Rear Visibility. Our records show that you are the owner of a vehicle affected by this action. About this recall: Due to a hardware issue, the infotainment main unit in the center console may become damaged after the driver turns off the vehicle and the main unit shuts down. Upon the next start, the damaged infotainment unit would not work. In this case, all functionalities, including the rearview camera image, would not be available. A rearview camera screen that displays no image reduces the driver’s information about what is behind the vehicle, increasing the risk of injury to people outside the vehicle. Precautions you should take Upon start-up, the driver will notice that the infotainment screen in the center console is not working and not displaying an image, which should prompt the driver to pay extra attention for objects behind the vehicle when reversing. A recall repair is not yet available. Audi is working to make a recall repair available as quickly as possible, and we will send you another letter once repairs can begin. At that time, you will be able to schedule this work with your authorized Audi dealer. Right now, your dealer does not have the parts or instructions to perform the recall work. Your safety and that of your passengers is our highest priority. We apologize for any inconvenience this letter may cause. Sincerely, Audi Customer Protection Audi of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326 Si tiene alguna pregunta acerca de esta notificación, comuníquese con el Centro de experiencia del cliente Audi al 1-800-253-2834 o a través de nuestra página “Contact Us” (Contáctenos) en www.audiusa.com. Si aún no obtuvo una respuesta satisfactoria, puede presentar una queja en la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa gratuita de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153), o bien ingresar a http://www.safercar.gov. Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, utilice la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio) en www.audiusa.com e ingrese el número de identificación del vehículo (VIN). Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de diez (10) días a partir de su recepción. Si cambió su dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario que se encuentra adjunta y envíenosla para que podamos actualizar nuestros registros. 91Ei USA CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD Este aviso corresponde a su vehículo: NHTSA: 22V806 Campaña de llamada a revisión de Audi: 91Ei – Unidad principal de infoentretenimiento AVISO DE CAMPAÑA DE LLAMADA A REVISIÓN PROVISIONAL DE SU VEHÍCULO POR MOTIVOS DE SEGURIDAD El servicio de reparación por la llamada a revisión aún no está disponible El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad de Vehículos Motorizados. Audi detectó que ciertos vehículos de su marca, modelos 2021-2022, no se ajustan a la norma n.º 111 de Seguridad de Vehículos Motorizados con respecto a la visibilidad trasera. Nuestros registros indican que usted es propietario de uno de los vehículos afectados por esta campaña. Acerca de esta campaña de llamada a revisión: Debido a un problema de hardware, la unidad principal de infoentretenimiento en la consola central puede dañarse luego de que el conductor apaga el vehículo y dicha unidad se apaga. En la próxima puesta en marcha, la unidad de infoentretenimiento dañada no funcionará. En este caso, todas las funciones, incluida la imagen de la cámara trasera, no estarán disponibles. Una pantalla de la cámara trasera que no muestra una imagen reduce la información que tiene el conductor acerca de lo que está detrás del vehículo, lo que aumenta el riesgo de sufrir lesiones para las personas que están fuera del vehículo. ¿Qué precauciones debe tomar? En la puesta en marcha, el conductor notará que la pantalla de infoentretenimiento en la consola central no funciona y no muestra ninguna imagen, lo que debe indicarle al conductor que preste especial atención a los objetos que estén detrás del vehículo al dar marcha atrás. El servicio de reparación por la llamada a revisión aún no está disponible. Audi está trabajando para que el servicio de reparación por la llamada a revisión esté disponible lo antes posible. Le enviaremos otra carta una vez que las reparaciones puedan comenzar. A partir de ese momento, podrá programar este trabajo con su concesionario Audi autorizado. En este momento, su concesionario no dispone de las piezas ni de las instrucciones para realizar el servicio de revisión. Su seguridad y la de sus pasajeros es nuestra máxima prioridad. Nos disculpamos por cualquier inconveniente que esta carta pueda causarle. Atentamente, Defensa del Consumidor de Audi
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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. June 2023 91EI Page 1 of 13 Compliance Recall Code: 91Ei Subject Infotainment Main Unit Document History Date Summary 07/13/2023 Updated parts section. Remanufactured parts cannot be used. 06/06/2023 Original publication Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 A3 SEDAN 136 USA 2022 2022 A4 ALLROAD 2 USA 2022 2022 A4 SEDAN 323 USA 2022 2022 A5 CABRIOLET 42 USA 2022 2022 A5 SPORTBACK 271 USA 2022 2022 A6 ALLROAD 40 USA 2022 2022 A6 SEDAN 132 USA 2022 2022 A7 57 USA 2021 2021 A8 145 USA 2022 2022 E-TRON GT 135 USA 2022 2022 E-TRON QUATTRO 168 USA 2022 2022 E-TRON SPORTBACK QUATTRO 45 USA 2022 2022 Q3 3,157 USA 2022 2022 Q7 646 USA 2022 2022 Q8 54 USA 2022 2022 RS6 AVANT 65 USA 2022 2022 RS7 50 USA 2022 2022 RSQ8 84 USA 2022 2022 S3 SEDAN 218 USA 2022 2022 S4 SEDAN 1 USA 2022 2022 S5 CABRIOLET 1 USA 2022 2022 S5 SPORTBACK 36 USA 2022 2022 S6 SEDAN 3 USA 2021 2021 S8 17 USA 2022 2022 SQ7 190 USA 2022 2022 SQ8 58 CAN 2022 2022 A4 SEDAN 37 CAN 2022 2022 A5 SPORTBACK 1 CAN 2022 2022 A6 ALLROAD 2 CAN 2022 2022 A6 SEDAN 23 The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi Group of America, Inc. and Audi Canada. All Rights Reserved. June 2023 91EI Page 2 of 13 CAN 2022 2022 A7 8 CAN 2021 2021 A8 1 CAN 2022 2022 E-TRON GT 11 CAN 2022 2022 E-TRON QUATTRO 15 CAN 2022 2022 E-TRON SPORTBACK QUATTRO 22 CAN 2022 2022 Q3 497 CAN 2022 2022 Q7 44 CAN 2022 2022 Q8 4 CAN 2022 2022 RS5 SPORTBACK 4 CAN 2022 2022 RS6 AVANT 16 CAN 2022 2022 RS7 4 CAN 2022 2022 RSQ8 28 CAN 2022 2022 S3 SEDAN 109 CAN 2022 2022 S5 SPORTBACK 9 CAN 2022 2022 SQ7 29 CAN 2022 2022 SQ8 16 Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Campaign status must show “open.” If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description Due to a hardware issue, the infotainment main unit in the center console may become damaged after the driver turns off the vehicle and the main unit shuts down. Upon the next start, the damaged infotainment unit would not work. In this case, all functionalities, including the rearview camera image, would not be available. A rearview camera screen that displays no image reduces the driver’s information about what is behind the vehicle, increasing the risk of injury to people outside the vehicle. Corrective Action Replace the infotainment main unit. Precautions Upon start-up, the driver will notice that the infotainment screen in the center console is not working and not displaying an image, which should prompt the driver to pay extra attention for objects behind the vehicle when reversing. Code Visibility On November 08, 2022, the campaign code was applied to affected vehicles. Owner Notification Owner notification will take place in June 2023. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi Group of America, Inc. and Audi Canada. All Rights Reserved. June 2023 91EI Page 3 of 13 Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi Group of America, Inc. and Audi Canada. All Rights Reserved. June 2023 91EI Page 4 of 13 Parts Information Parts Control Type: VIN to Order If parts are needed to support a vehicle repair: • US Dealers – use AVA • CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order Initial Allocation: NO There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) IMPORTANT PARTS ORDERING INFORMATION The control module part numbers may change frequently as additional software versions are introduced. Remanufactured parts cannot be used for this repair. Remanufactured parts will have an “X” in the part number index. Criteria Quantity Part Number P.O.C. Part Description Ordering Method ALL EXCEPT: 09, 8Y or F3, 13 1 SEE ETKA CTRL UNIT VIN To Order ETKA may list part numbers with an “A“ index for vehicles assigned criteria 09, 8Y or F3, 13. If so, the part numbers listed below should be ordered. However, if ETKA lists a newer part number index, the newest part number should be ordered. (example: ETKA lists 8Y0-035-054-F for a vehicle assigned 09, 8Y = order the “F“ index part. 09, 8Y 1 8Y0-035-054-D CTRL UNIT VIN To Order F3, 13 1 82A-035-050-C CTRL UNIT VIN To Order NOTE Campaign parts should always be ordered as per the parts information in this circular. The ordering system will supersede the part, if applicable. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. June 2023 91EI Page 5 of 13 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work: U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option. Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure. Service Number 91Ei Damage Code 0099 Parts Vendor Code 002 Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark CTRL UNIT* as causal part Vehicle Wash/Loaner Do not claim wash/loaner under this action Vehicles will have more than one criteria. Complete and claim all applicable criteria on one claim. Criteria I.D. 04, 4A 04, 4K 04, 4N 05, 8W 07, 8W 08, 8Y 09, 8Y F5, 05 F5, 07 Q8, 04 06, 8W Continued on next page LABOR Labor Op Time Units Description 9196 19 50 SEE ELSA ECM information display control head remove+reinstall 6815 19 00 SEE ELSA Glove compartment remove+reinstall 2706 89 50 SEE ELSA Connect battery charger 0151 00 00 Time stated on diagnostic protocol GFF Operations PARTS Quantity Part Number Description 1.00 4M2035092* or 8W2035050* or 8W2035054* or 8Y0035050* or 8Y0035054* CTRL UNIT* (confirm part number in ETKA, except vehicles assigned 09,8Y) * indicates the part number index as stated in ETKA. Enter the entire part number onto the claim. Do not enter *. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. June 2023 91EI Page 6 of 13 Criteria I.D. F3, 11 F3, 12 F3, 13 LABOR Labor Op Time Units Description 9196 19 00 SEE ELSA ECM information display control head remove+reinstall 2706 89 50 SEE ELSA Connect battery charger 0151 00 00 Time stated on diagnostic protocol GFF Operations PARTS Quantity Part Number Description 1.00 82A035018* or 82A035019* or 82A035050* CTRL UNIT* (confirm part number in ETKA, except vehicles assigned F3,13) * indicates the part number index as stated in ETKA. Enter the entire part number onto the claim. Do not enter *. Criteria I.D. GE, 04 LABOR Labor Op Time Units Description 9196 19 50 SEE ELSA ECM information display control head remove+reinstall 6814 19 06 SEE ELSA Trim for console remove+reinstall 2706 89 50 SEE ELSA Connect battery charger 0151 00 00 Time stated on diagnostic protocol GFF Operations PARTS Quantity Part Number Description 1.00 4M2035092* CTRL UNIT* (confirm part number in ETKA) * indicates the part number index as stated in ETKA. Enter the entire part number onto the claim. Do not enter *. Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. June 2023 91EI Page 7 of 13 Criteria I.D. GT, 03 LABOR Labor Op Time Units Description 9196 19 50 SEE ELSA ECM information display control head remove+reinstall 6817 19 00 SEE ELSA Console remove+reinstall 2706 89 50 SEE ELSA Connect battery charger 0151 00 00 Time stated on diagnostic protocol GFF Operations PARTS Quantity Part Number Description 1.00 4J3035092* CTRL UNIT* (confirm part number in ETKA) * indicates the part number index as stated in ETKA. Enter the entire part number onto the claim. Do not enter *. Criteria I.D. Q7, 04 LABOR Labor Op Time Units Description 9196 19 50 SEE ELSA ECM information display control head remove+reinstall 6815 19 10 SEE ELSA Glove compartment remove+reinstall 2706 89 50 SEE ELSA Connect battery charger 0151 00 00 Time stated on diagnostic protocol GFF Operations PARTS Quantity Part Number Description 1.00 4M2035092* CTRL UNIT* (confirm part number in ETKA) * indicates the part number index as stated in ETKA. Enter the entire part number onto the claim. Do not enter *. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. June 2023 91EI Page 8 of 13 Customer Letter Example (USA) This notice applies to your vehicle: , NHTSA: 22V806 Subject: Compliance Recall 91Ei – Infotainment Main Unit Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that certain 2021-2022 model year Audi vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 111 “Rear Visibility.” Our records show that you are the owner of a vehicle affected by this action. What is the issue? Due to a hardware issue, the infotainment main unit in the center console may become damaged after the driver turns off the vehicle and the main unit shuts down. Upon the next start, the damaged infotainment unit would not work. In this case, all functionalities, including the rearview camera image, would not be available. A rearview camera screen that displays no image reduces the driver’s information about what is behind the vehicle, increasing the risk of a crash. What will we do? To correct this noncompliance, your authorized Audi dealer will replace the infotainment main unit. This work will take about three hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Precautions you should take Upon start-up, the driver will notice that the infotainment screen in the center console is not working and not displaying an image, which should prompt the driver to pay extra attention for objects behind the vehicle when reversing. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. June 2023 91EI Page 9 of 13 Customer Letter Example (Canada) This notice applies to your vehicle: , Transport Canada Recall: 2022-611 Subject: Compliance Recall 91Ei – Infotainment Main Unit Dear Audi Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Due to a hardware issue, the infotainment main unit in the center console may become damaged after the driver turns off the vehicle and the main unit shuts down. Upon the next start, the damaged infotainment unit would not work. In this case, all functionalities, including the rearview camera image, would not be available. A rearview camera screen that displays no image reduces the driver’s information about what is behind the vehicle, increasing the risk of a crash. What will we do? To correct this noncompliance, your authorized Audi dealer will replace the infotainment main unit. This work will take about three hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. Precautions you should take Upon start-up, the driver will notice that the infotainment screen in the center console is not working and not displaying an image, which should prompt the driver to pay extra attention for objects behind the vehicle when reversing. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. June 2023 91EI Page 10 of 13 Repair Overview • Replace Information Electronics Control Module 1 -J794- NOTE • These repair instructions may differ from the labor operations and labor times listed in ELSA. • Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action. • This procedure must be read in its entirety prior to performing the repair. • Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles. • Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action. • When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. June 2023 91EI Page 11 of 13 Repair Instruction Section A – Check for Previous Repair • Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order. • Confirm the Campaign/Action is open . If the status is closed, no further work is required. • Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first. • All Safety Recalls must be completed prior to completing this campaign. • Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. June 2023 91EI Page 12 of 13 Section B – Repair Procedure Replace the Information Electronics Control Module 1 -J794- according to the ELSA Repair Manual: • See ELSA Repair Manual: Repair Manual > Electrical System > Communication > Infotainment System > Information Electronics Control Module 1 J794, Removing and Installing. • Make the removed -J794- unusable after removal. After replacing the -J794-, perform replace module test plan: NOTE The “replace control module” test plan should be performed after installing the new part to ensure a “clean” installation. • Perform the “Replace control module” Guided Function test in diagnostic address 005F. • Follow the on-screen prompts. • Ensure the diagnostic log is sent to GFF Paperless once complete. Proceed to Section C The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. June 2023 91EI Page 13 of 13 Section C – Campaign Completion Stamp Item#: AUD4927ENG -OR- Item # AUD4927FRE • Once the campaign has been completed, the technician should stamp the repair order. • Stamps are available for ordering through the Compliance Label Ordering Portal. • Proceed to Section D Section D – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.
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91Ei USA IMPORTANT SAFETY RECALL This notice applies to your vehicle: , NHTSA: 22V806 Subject: Compliance Recall 91Ei – Infotainment Main Unit Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that certain 2021-2022 model year Audi vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 111 “Rear Visibility.” Our records show that you are the owner of a vehicle affected by this action. What is the issue? Due to a hardware issue, the infotainment main unit in the center console may become damaged after the driver turns off the vehicle and the main unit shuts down. Upon the next start, the damaged infotainment unit would not work. In this case, all functionalities, including the rearview camera image, would not be available. A rearview camera screen that displays no image reduces the driver’s information about what is behind the vehicle, increasing the risk of a crash. What will we do? To correct this noncompliance, your authorized Audi dealer will replace the infotainment main unit. This work will take about three hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Precautions you should take Upon start-up, the driver will notice that the infotainment screen in the center console is not working and not displaying an image, which should prompt the driver to pay extra attention for objects behind the vehicle when reversing. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. IMPORTANT SAFETY RECALL Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection 91Ei USA CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD El presente aviso corresponde a su vehículo: , NHTSA: 22V806 Asunto: Campaña de llamada a revisión por motivos de cumplimiento 91Ei: unidad principal de infoentretenimiento Estimado propietario de un vehículo Audi: El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad de Vehículos Motorizados de EE. UU. Audi detectó que ciertos vehículos de su marca, modelos 2021-2022, no se ajustan a la norma federal n.º 111 de Seguridad de Vehículos Motorizados con respecto a la “visibilidad trasera”. Nuestros registros indican que usted es propietario de uno de los vehículos afectados por esta medida. ¿Cuál es el problema? Debido a un problema de hardware, la unidad principal de infoentretenimiento en la consola central puede dañarse luego de que el conductor apaga el vehículo y dicha unidad se apaga. En la próxima puesta en marcha, la unidad de infoentretenimiento dañada no funcionará. En este caso, todas las funciones, incluida la imagen de la cámara trasera, no estarán disponibles. Una pantalla de la cámara trasera que no muestra una imagen reduce la información que tiene el conductor acerca de lo que está detrás del vehículo, lo que aumenta el riesgo de sufrir un choque. ¿Qué haremos? Para corregir este incumplimiento, su concesionario Audi autorizado reemplazará la unidad principal de infoentretenimiento. Esta tarea demorará alrededor de tres horas y se realizará de forma totalmente gratuita. No obstante, considere la posibilidad de que su concesionario necesite tiempo adicional para la preparación del servicio y la organización del horario del taller. ¿Qué debe hacer? Comuníquese de inmediato con su concesionario Audi autorizado para programar este servicio de reparación. También puede visitar el sitio www.audiusa.com y hacer clic en “Find a Dealer” (Buscar concesionario) para encontrar un concesionario cercano a su domicilio y programar este servicio. ¿Qué precauciones debe tomar? En la puesta en marcha, el conductor notará que la pantalla de infoentretenimiento en la consola central no funciona y no muestra ninguna imagen, lo que debe indicarle al conductor que preste especial atención a los objetos que estén detrás del vehículo al dar marcha atrás. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD Vehículos rentados y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de los diez (10) días posteriores a la recepción. Si cambió de dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario adjunta y envíenosla para que podamos actualizar nuestros registros. ¿De qué otra forma podemos ayudarlo? Si su concesionario Audi autorizado no puede completar esta tarea de forma gratuita en un plazo razonable o no está en condiciones de hacerlo, comuníquese con el Centro de experiencia del cliente Audi al 1- 800-253-2834 o a través de la página “Contact Us” (Contáctenos) en el enlace www.audiusa.com. Comprobación de la elegibilidad de su vehículo para campañas de llamada a revisión o de servicio vigentes Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, utilice la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio) en www.audiusa.com e ingrese el número de identificación del vehículo (VIN). Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa y gratuita de seguridad de vehículos al 1-888- 327-4236 (TTY: 1-800-424-9153) o ingresar a http://www.safercar.gov. Le pedimos disculpas por cualquier inconveniente que esto pueda ocasionarle; sin embargo, estamos tomando estas medidas para garantizar su seguridad y su continua satisfacción con el vehículo. Atentamente, Defensa del Consumidor de Audi
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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 91Ei_DLR_REV07142023 Revised Circular Available – Compliance Recall 91Ei / Infotainment Main Unit This notice is for: Dealer Principal General Manager Sales Managers Service Manager Parts Manager Service Advisor Warranty Administrator Technicians Date: July 14, 2023 Revision Summary: The Parts section of the recall circular has been updated – remanufactured parts cannot be used for this repair. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE-
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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 91Ei_DLR_ADV Advance Notice – Compliance Recall 91Ei / Infotainment Main Unit This notice is for: Dealer Principal General Manager Sales Managers Service Manager Parts Manager Service Advisor Warranty Administrator Technicians Date: Issue: Precautions: November 08, 2022 Due to a hardware issue, the infotainment main unit in the center console may become damaged after the driver turns off the vehicle and the main unit shuts down. Upon the next start, the damaged infotainment unit would not work. In this case, all functionalities including the rearview camera image would not be available. In this case, the vehicle does not comply with regulatory requirements. The vehicle operator will notice upon starting the vehicle that the infotainment screen and the entire main unit is not working and that a rearview image is not displayed when reversing. A rearview camera screen that displays no image reduces the driver’s information of what is behind the vehicle, increasing the risk of injury to people outside the vehicle. Upon start-up, the driver will notice that the infotainment screen in the center console is not working and not displaying an image, which should prompt the driver to pay extra attention for objects behind the vehicle when reversing. Repair: REPAIR NOT YET AVAILABLE Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 A3 SEDAN 136 USA 2022 2022 A4 ALLROAD 2 USA 2022 2022 A4 SEDAN 323 USA 2022 2022 A5 CABRIOLET 42 USA 2022 2022 A5 SPORTBACK 271 USA 2022 2022 A6 ALLROAD 40 USA 2022 2022 A6 SEDAN 132 USA 2022 2022 A7 57 USA 2021 2021 A8 145 USA 2022 2022 E-TRON GT 135 USA 2022 2022 E-TRON QUATTRO 168 USA 2022 2022 E-TRON SPORTBACK QUATTRO 45 USA 2022 2022 Q3 3,157 USA 2022 2022 Q7 646 USA 2022 2022 Q8 54 USA 2022 2022 RS6 AVANT 65 USA 2022 2022 RS7 50 USA 2022 2022 RSQ8 84 USA 2022 2022 S3 SEDAN 218 USA 2022 2022 S4 SEDAN 1 USA 2022 2022 S5 CABRIOLET 1 USA 2022 2022 S5 SPORTBACK 36 USA 2022 2022 S6 SEDAN 3 USA 2021 2021 S8 17 USA 2022 2022 SQ7 190 USA 2022 2022 SQ8 58 CAN 2022 2022 A4 SEDAN 37 CAN 2022 2022 A5 SPORTBACK 1 CAN 2022 2022 A6 ALLROAD 2 CAN 2022 2022 A6 SEDAN 23 CAN 2022 2022 A7 8 CAN 2021 2021 A8 1 CAN 2022 2022 E-TRON GT 11 CAN 2022 2022 E-TRON QUATTRO 15 CAN 2022 2022 E-TRON SPORTBACK QUATTRO 22 CAN 2022 2022 Q3 497 CAN 2022 2022 Q7 44 CAN 2022 2022 Q8 4 CAN 2022 2022 RS5 SPORTBACK 4 CAN 2022 2022 RS6 AVANT 16 CAN 2022 2022 RS7 4 CAN 2022 2022 RSQ8 28 CAN 2022 2022 S3 SEDAN 109 CAN 2022 2022 S5 SPORTBACK 9 CAN 2022 2022 SQ7 29 CAN 2022 2022 SQ8 16 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE
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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 91Ei_DLR_LAUNCH Repair Available – Compliance Recall 91Ei / Infotainment Main Unit This notice is for: Dealer Principal General Manager Sales Managers Service Manager Parts Manager Service Advisor Warranty Administrator Technicians Date: June 05, 2023 Issue: Due to a hardware issue, the infotainment main unit in the center console may become damaged after the driver turns off the vehicle and the main unit shuts down. Upon the next start, the damaged infotainment unit would not work. In this case, all functionalities, including the rearview camera image, would not be available. A rearview camera screen that displays no image reduces the driver’s information about what is behind the vehicle, increasing the risk of injury to people outside the vehicle. Precautions: Upon start-up, the driver will notice that the infotainment screen in the center console is not working and not displaying an image, which should prompt the driver to pay extra attention for objects behind the vehicle when reversing. Repair: REPAIR AVAILABLE – June 06, 2023 – Replace the infotainment main unit See ELSA/ServiceNet for complete repair & claiming instructions Check daily campaign open inventory report or OMD for affected vehicles in inventory Repair every affected inventory vehicle before delivery to consumers. Parts Department: There will be no parts allocation. Please reference the Repair Projection Tool to view your potential VIN population. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 A3 SEDAN 136 USA 2022 2022 A4 ALLROAD 2 USA 2022 2022 A4 SEDAN 323 USA 2022 2022 A5 CABRIOLET 42 USA 2022 2022 A5 SPORTBACK 271 USA 2022 2022 A6 ALLROAD 40 USA 2022 2022 A6 SEDAN 132 USA 2022 2022 A7 57 USA 2021 2021 A8 145 USA 2022 2022 E‐TRON GT 135 USA 2022 2022 E‐TRON QUATTRO 168 USA 2022 2022 E‐TRON SPORTBACK QUATTRO 45 USA 2022 2022 Q3 3,157 USA 2022 2022 Q7 646 USA 2022 2022 Q8 54 USA 2022 2022 RS6 AVANT 65 USA 2022 2022 RS7 50 USA 2022 2022 RSQ8 84 USA 2022 2022 S3 SEDAN 218 USA 2022 2022 S4 SEDAN 1 USA 2022 2022 S5 CABRIOLET 1 USA 2022 2022 S5 SPORTBACK 36 USA 2022 2022 S6 SEDAN 3 USA 2021 2021 S8 17 USA 2022 2022 SQ7 190 USA 2022 2022 SQ8 58 CAN 2022 2022 A4 SEDAN 37 CAN 2022 2022 A5 SPORTBACK 1 CAN 2022 2022 A6 ALLROAD 2 CAN 2022 2022 A6 SEDAN 23 CAN 2022 2022 A7 8 CAN 2021 2021 A8 1 CAN 2022 2022 E‐TRON GT 11 CAN 2022 2022 E‐TRON QUATTRO 15 CAN 2022 2022 E‐TRON SPORTBACK QUATTRO 22 CAN 2022 2022 Q3 497 CAN 2022 2022 Q7 44 CAN 2022 2022 Q8 4 CAN 2022 2022 RS5 SPORTBACK 4 CAN 2022 2022 RS6 AVANT 16 CAN 2022 2022 RS7 4 CAN 2022 2022 RSQ8 28 CAN 2022 2022 S3 SEDAN 109 CAN 2022 2022 S5 SPORTBACK 9 CAN 2022 2022 SQ7 29 CAN 2022 2022 SQ8 16 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: Schedule owner repairs immediately Owner mailing – June 2023 IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-806 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : OCT 26, 2022 NHTSA Recall No. : 22V-806 Manufacturer Recall No. : 91Ei Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 6,076 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 AUDI A8 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts produced by the supplier in June/July 2021 or in November/December 2021 are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units. A8: 145 Production Dates : JUN 28, 2021 – NOV 10, 2021 VIN Range 1 : Begin : WAU8DAF83MN024437 End : WAU8EAF85MN027742 ✔ Not sequential Vehicle 2 : 2022-2022 AUDI S3 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts produced by the supplier in June/July 2021 or in November/December 2021 are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units. S3 SEDAN: 218 Production Dates : JUL 08, 2021 – JUL 29, 2021 VIN Range 1 : Begin : WAUJ3DGY6NA001585 End : WAUH3DGY4NA005309 ✔ Not sequential Part 573 Safety Recall Report 22V-806 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 AUDI RSQ8 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts produced by the supplier in June/July 2021 or in November/December 2021 are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units. RSQ8: 84 Production Dates : JUL 08, 2021 – DEC 10, 2021 VIN Range 1 : Begin : WU1ARBF15ND000178 End : WU1ARBF14ND012175 ✔ Not sequential Vehicle 4 : 2022-2022 AUDI RS7 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts produced by the supplier in June/July 2021 or in November/December 2021 are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units. RS7: 50 Production Dates : JUN 26, 2021 – DEC 08, 2021 VIN Range 1 : Begin : WUAPCBF25NN900058 End : WUAPCBF21NN902065 ✔ Not sequential Vehicle 5 : 2022-2022 AUDI RS6 AVANT Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts produced by the supplier in June/July 2021 or in November/December 2021 are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units. RS6 AVANT: 65 Production Dates : JUN 26, 2021 – JAN 21, 2022 VIN Range 1 : Begin : WUA1CBF24NN900025 End : WUA1CBF20NN900782 ✔ Not sequential Part 573 Safety Recall Report 22V-806 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 6 : 2022-2022 AUDI Q8 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts produced by the supplier in June/July 2021 or in November/December 2021 are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units. Q8: 54 Production Dates : JUL 01, 2021 – DEC 10, 2021 VIN Range 1 : Begin : WA1BVBF13ND000073 End : WA1FVBF18ND012141 ✔ Not sequential Vehicle 7 : 2022-2022 AUDI Q7 Vehicle Type : Body Style : Power Train : NR Descriptive Information : Q7: 646 Production Dates : JUL 02, 2021 – DEC 14, 2021 VIN Range 1 : Begin : WA1AJBF72ND000254 End : WA1AJBF73ND008301 ✔ Not sequential Vehicle 8 : 2022-2022 AUDI Q3 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts produced by the supplier in June/July 2021 or in November/December 2021 are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units. Q3: 3,157 Production Dates : JUN 25, 2021 – NOV 06, 2021 VIN Range 1 : Begin : WA1AUCF32N1000301 End : WA1DEDF32N1022587 ✔ Not sequential Part 573 Safety Recall Report 22V-806 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 9 : 2022-2022 AUDI E-TRON SPORTBACK QUATTRO Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts produced by the supplier in June/July 2021 or in November/December 2021 are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units. E-TRON SPORTBACK QUATTRO: 45 Production Dates : JUL 29, 2021 – SEP 24, 2021 VIN Range 1 : Begin : WA12ABGE4NB002441 End : WA12AAGE5NB004693 ✔ Not sequential Vehicle 10 : 2022-2022 AUDI S5 CABRIOLET Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts produced by the supplier in June/July 2021 or in November/December 2021 are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units. S5 CABRIOLET: 1 Production Dates : SEP 17, 2021 – SEP 17, 2021 VIN Range 1 : Begin : WAU24GF53NN000719 End : WAU24GF53NN000719 Not sequential Vehicle 11 : 2022-2022 AUDI E-TRON GT Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts produced by the supplier in June/July 2021 or in November/December 2021 are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units. E-TRON GT: 135 Production Dates : JUL 14, 2021 – OCT 11, 2021 VIN Range 1 : Begin : WAUCJBFW0N7002893 End : WAUAHBFW5N7902112 ✔ Not sequential Part 573 Safety Recall Report 22V-806 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 12 : 2022-2022 AUDI S5 SPORTBACK Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts produced by the supplier in June/July 2021 or in November/December 2021 are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units. S5 SPORTBACK: 36 Production Dates : JUL 21, 2021 – DEC 14, 2021 VIN Range 1 : Begin : WAUB4CF51NA001237 End : WAUC4CF57NA004664 ✔ Not sequential Vehicle 13 : 2022-2022 AUDI A7 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts produced by the supplier in June/July 2021 or in November/December 2021 are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units. A7: 57 Production Dates : JUL 08, 2021 – JAN 18, 2022 VIN Range 1 : Begin : WAUTPBF22NN004992 End : WAUR2BF21NN022084 ✔ Not sequential Vehicle 14 : 2022-2022 AUDI A6 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts produced by the supplier in June/July 2021 or in November/December 2021 are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units. A6 SEDAN: 132 Production Dates : JUL 16, 2021 – JAN 18, 2022 VIN Range 1 : Begin : WAUE3BF22NN007332 End : WAUE3BF21NN022095 ✔ Not sequential Part 573 Safety Recall Report 22V-806 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 15 : 2021-2022 AUDI A6 ALLROAD Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts produced by the supplier in June/July 2021 or in November/December 2021 are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units. A6 ALLROAD: 40 Production Dates : JUL 16, 2021 – DEC 06, 2021 VIN Range 1 : Begin : WAU72BF24NN007375 End : WAU92BF27NN021831 ✔ Not sequential Vehicle 16 : 2022-2022 AUDI A5 SPORTBACK Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts produced by the supplier in June/July 2021 or in November/December 2021 are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units. A5 SPORTBACK: 271 Production Dates : JUL 15, 2021 – DEC 16, 2021 VIN Range 1 : Begin : WAUABDF59NA001817 End : WAUFACF55NA017144 ✔ Not sequential Vehicle 17 : 2022-2022 AUDI A5 CABRIOLET Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts produced by the supplier in June/July 2021 or in November/December 2021 are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units. A5 CABRIOLET: 42 Production Dates : JUL 27, 2021 – OCT 06, 2021 VIN Range 1 : Begin : WAU2AGF53NN000275 End : WAUWAGF58NN000452 ✔ Not sequential Part 573 Safety Recall Report 22V-806 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 18 : 2022-2022 AUDI A4 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts produced by the supplier in June/July 2021 or in November/December 2021 are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units. A4 SEDAN: 323 Production Dates : JUL 03, 2021 – JAN 20, 2022 VIN Range 1 : Begin : WAUCBAF40NA001851 End : WAUABAF46NN002177 ✔ Not sequential Vehicle 19 : 2022-2022 AUDI A4 ALLROAD Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts produced by the supplier in June/July 2021 or in November/December 2021 are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units. A4 ALLROAD: 2 Production Dates : SEP 23, 2021 – DEC 15, 2021 VIN Range 1 : Begin : WA17AAF45NA004195 End : WA18AAF43NA019962 ✔ Not sequential Vehicle 20 : 2022-2022 AUDI A3 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts produced by the supplier in June/July 2021 or in November/December 2021 are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units A3 SEDAN: 136 Production Dates : JUL 26, 2021 – MAR 03, 2022 VIN Range 1 : Begin : WAUAUDGYXNA002297 End : WAUGUDGY9NA064638 ✔ Not sequential Part 573 Safety Recall Report 22V-806 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 21 : 2021-2022 AUDI E-TRON QUATTRO Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts produced by the supplier in June/July 2021 or in November/December 2021 are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units E-TRON QUATTRO: 168 Production Dates : JUL 23, 2021 – SEP 22, 2021 VIN Range 1 : Begin : WA1VABGE7NB002012 End : WA1LAAGE1NB004842 ✔ Not sequential Vehicle 22 : 2022-2022 AUDI S8 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts produced by the supplier in June/July 2021 or in November/December 2021 are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units S8: 17 Production Dates : JUL 08, 2021 – JUL 27, 2021 VIN Range 1 : Begin : WAU8SAF83MN024685 End : WAU8SAF81MN026466 ✔ Not sequential Vehicle 23 : 2022-2022 AUDI SQ7 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts produced by the supplier in June/July 2021 or in November/December 2021 are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units SQ7: 190 Production Dates : JUL 01, 2021 – AUG 30, 2021 VIN Range 1 : Begin : WA1VWBF76ND000020 End : WA1VWBF72ND001116 ✔ Not sequential Part 573 Safety Recall Report 22V-806 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 24 : 2022-2022 AUDI SQ8 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts produced by the supplier in June/July 2021 or in November/December 2021 are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units SQ8: 58 Production Dates : JUL 02, 2021 – DEC 10, 2021 VIN Range 1 : Begin : WA1CWBF17ND000174 End : WA1CWBF1XND012142 ✔ Not sequential Vehicle 25 : 2022-2022 AUDI S6 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts produced by the supplier in June/July 2021 or in November/December 2021 are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units S6 SEDAN: 3 Production Dates : JUL 12, 2021 – DEC 07, 2021 VIN Range 1 : Begin : WAUFFBF22NN002627 End : WAUDFBF28NN022100 ✔ Not sequential Vehicle 26 : 2022-2022 AUDI S4 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the affected infotainment main units. Only vehicles which have received suspect parts produced by the supplier in June/July 2021 or in November/December 2021 are included in the recall. Vehicles not included in the recall are not equipped with suspect infotainment main units S4 SEDAN: 1 Production Dates : JUL 23, 2021 – JUL 23, 2021 VIN Range 1 : Begin : WAUC4AF48NA001705 End : WAUC4AF48NA001705 Not sequential Part 573 Safety Recall Report 22V-806 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : Due to a hardware issue, the infotainment main unit in the center console may become damaged after the driver turns off the vehicle and the main unit shuts down. Upon the next start, the damaged infotainment unit would not work. In this case, all functionalities including the rearview camera image would not be available. In this case, the vehicle does not comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.” FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : The vehicle operator will notice upon starting the vehicle that the infotainment screen and the entire main unit is not working and that a rearview image is not displayed when reversing. A rearview camera screen that displays no image, reduces the driver’s information of what is behind the vehicle, increasing the risk of injury to people outside the vehicle. Description of the Cause : Under certain conditions during shutdown of the infotainment main unit, an error in one of the voltage regulators may lead to damage to various components within the control unit causing a loss of all functions including the screen display. In this case, the infotainment main unit is damaged permanently and needs to be replaced. Identification of Any Warning that can Occur : Upon start-up, the driver will notice that the infotainment screen in the center console is not working and not displaying an image which should prompt the driver to pay extra attention for objects behind the vehicle when reversing. Involved Components : Component Name 1 : Infotainment Main Unit Component Description : Infotainment Main Unit Component Part Number : 4J3035092A, 4M2035092B, 82A035018A, 82A035019A, 82A035050A Component Name 2 : Infotainment Main Unit Component Description : Infotainment Main Unit Component Part Number : 8W2035050C, 8W2035054C, 8Y0035050A, 8Y0035054A Supplier Identification : Component Manufacturer Part 573 Safety Recall Report 22V-806 Page 11 The information contained in this report was submitted pursuant to 49 CFR §573 Name : Aptiv Services Deutschland GmbH Address : NR Hildesheim Foreign States 31135 Country : Germany Chronology : June-July 2021: In vehicle production it was noticed on some vehicles that infotainment main units were inoperative. Cases were verified and root cause analysis was conducted together with the supplier. After root cause was found, an improvement measure was agreed with the supplier and implemented at the supplier´s production in mid-July 2021. October 2021: The US market reported the first cases of main unit failures in field vehicles. December 2021: The supplier informed Audi that due to a process error the improvement measure from July 2021 was erroneously eliminated in mid-November which was noticed on December 4, 2021. The supplier reintroduced the measure again on December 5, 2021 in production. June 22, 2022: The US market reports an increase in warranty claims indicating a failure of the infotainment main unit and asks the Product Safety organization for an evaluation of the topic due to the effect on the functionality of the rearview camera display. June – September 2022: The field data were analyzed and the potential safety impact as well as compliance with regulations in the affected markets were evaluated and discussed between the brands. The assessment considered the failure mode and the requirements of FMVSS 111 – Rear Visibility, which requires the display of a “field of view” of certain objects behind the vehicle upon the initiation of a backing event. October 19, 2022: The Audi Product Safety Committee makes the determination of a non-compliance for the US and Canada and decides a non-compliance recall. Between September 2021 and October 2022 Audi has received 746 warranty claims in the U.S. market where the infotainment main unit failed and had to be replaced. Audi has not received any reports of a crash or injury due to this topic. Description of Remedy : Description of Remedy Program : Affected vehicles will receive a new infotainment main unit at no cost to customers. Audi will not offer a reimbursement plan under this recall as all affected vehicles are still under warranty. How Remedy Component Differs from Recalled Component : The part numbers for the remedy and the recalled components are the same. The remedy infotainment main units have been produced outside of the suspect manufacturing period at the supplier. Identify How/When Recall Condition was Corrected in Production : In mid-July 2021 the supplier has introduced a measure to change the resistance at the voltage regulator to lower the input voltage. In mid- November 2021 due to a process error this measure was erroneously eliminated which was noticed on December 4, 2021. The supplier reintroduced the measure again on December 5, 2021 in his production. Part 573 Safety Recall Report 22V-806 Page 12 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Dealers/Owners : On or before December 25, 2022 Planned Dealer Notification Date : DEC 25, 2022 – DEC 25, 2022 Planned Owner Notification Date : DEC 25, 2022 – DEC 25, 2022 * NR – Not Reported
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