19Q9 Electric Motor Sealing Ring Incorrectly Assembled – 2023 Volkswagen ID.4

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TOPIC TYPE RECALL CODE QUESTIO N ANSWER Safety Recall 19Q9 Safety Recall 19Q9 What vehicles are included in Safety Recall 19Q9? What is the safety concern for Safety Recall 19Q9? Due to an incorrectly assembled sealing ring, it may be possible for coolant to enter the high-voltage system, potentially resulting in ground bouncing in the low-voltage system. This may interfere with the CAN communication and voltage supply of safety-critical control modules. Coolant ingress has the potential to affect safety-critical control modules and/or vehicle warning lights. Diminished performance of safety-critical systems may affect vehicle control or performance in the event of a crash, increasing the risk of injury. It can also result in an unintended airbag deployment, increasing the risk of injury or a crash. Are there any precautions I should take because my vehicle is part of Safety Recall 19Q9? An illuminated warning light(s) may indicate that an electrical failure exists. Owners are advised to review the owner’s manual to ensure familiarity with the vehicle warning lights, and should contact an authorized Volkswagen dealer if any warning light(s) is illuminated. What is the repair for the Safety Recall 19Q9? To address this potential issue, your authorized Volkswagen dealer will replace the electric motor in certain vehicles affected by this recall. The remainder of the affected vehicles will be inspected and, if a coolant leak is found at the affected seal, the electric motor will be replaced. When will the repair for Safety Recall 19Q9 be available? Repairs for this recall have begun. Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. December 2022 19Q9 Page 1 of 14 Safety Recall Code: 19Q9 Subject Electric Motor Coolant Sealing Ring Release Date December 13, 2022 Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2023 2023 ID4 393 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description Due to an incorrectly assembled sealing ring, it may be possible for coolant to enter the high-voltage system, potentially resulting in ground bouncing in the low-voltage system. This may interfere with the CAN communication and voltage supply of safety-critical control modules. Coolant ingress has the potential to affect safety-critical control modules and/or vehicle warning lights. Diminished performance of safety-critical systems may affect vehicle control or performance in the event of a crash, increasing the risk of injury. It can also result in an unintended airbag deployment, increasing the risk of injury or a crash. Corrective Action Dealers will replace the electric motor in certain vehicles affected by this recall. The remainder of the affected vehicles will be inspected and, if a coolant leak is found at the affected seal, the electric motor will be replaced. Precautions An illuminated warning light(s) may indicate that an electrical failure exists. Owners are advised to review the owner’s manual to ensure familiarity with the vehicle warning lights, and should contact an authorized Volkswagen dealer if any warning light(s) is illuminated. Code Visibility On November 17, 2022, the campaign code was applied to affected vehicles. Owner Notification Owner notification will take place in December 2022. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. December 2022 19Q9 Page 2 of 14 Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. December 2022 19Q9 Page 3 of 14 Parts Information (If required) Parts Control Type: VIN to Order If parts are needed to support a vehicle repair:  US Dealers – use AVA  CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order Parts Control Type: Free Order Parts will be managed by Free Order Initial Allocation: NO There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) Criteria Quantity Part Number P.O.C. Part Description Ordering Method 01 OR 02 (If required) 1 1EA-901-132-F ENGINE VIN to Order 2 1K0-407-298-A RING (axle circlip) Free Order 9 N -108-660-01 BOLT (motor mount bracket to motor case) Free Order 6 N -912-332-01 HEX. NUT (ball joint to control arm) Free Order 4 N -038-549-4 RIVET (underbody cover) Free Order 2 N -102-403-05 NUT (stabilizer link) Free Order 1 N -105-184-05 SCREW (steering column bolt) Free Order 1 N -104-694-02 BOLT (lower motor mount bolt) Free Order 6 N -107-854-01 SCREW (sub frame bolt) Free Order 4 N -912-604-01 BOLT (sub frame bolt – plate to body rear) Free Order 2 N -912-849-01 BOLT (motor mount bushing to bracket) Free Order 2 WHT-005-437-A 12POINT S (axle bolt) Free Order 2 WHT-005-538 NUT (tie rod nut) Free Order Up to 6 L G12 EVO COOLANT CONCENTRATE POC Up to 1 L SEE ELSA/ETKA/POC BRAKE FLUID POC NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. December 2022 19Q9 Page 4 of 14 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.  Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure. Service Number 19Q9 Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal if the front electric drive motor (ENGINE) is not replaced Mark ENGINE* as causal part if front electric drive motor is replaced Vehicle Wash/Loaner Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility. Criteria I.D. 01 Replace front electric drive motor LABOR Labor Op Time Units Description 9340 55 99 810 Replace front electric drive motor 0150 00 00 Time stated on diagnostic protocol All GFF Operations PARTS Quantity Part Number Description 1.00 1EA901132F ENGINE* 2.00 1K0407298A LOCK RING Up to 10.00 B 000750S0 BRAKE FLUID (up to 1.00 L) Up to 60.00 G 12E100S0 COOLANT CONCENTRATE Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. December 2022 19Q9 Page 5 of 14 PARTS Quantity Part Number Description 4.00 N 0385494 RIVET 2.00 N 10240305 NUT 1.00 N 10469402 BOLT 1.00 N 10518405 CYLINDER HEAD SCREW WITH TORX HEAD SELF, 6.00 N 10785401 HEXAGON FLANGE SCREW (COMBI) 9.00 N 10866001 BOLT 6.00 N 91233201 HEX. NUT 4.00 N 91260401 BOLT 2.00 N 91284901 BOLT 2.00 WHT005437A 12POINT S 2.00 WHT005538 SHOULDERED HEX. NUT Criteria I.D. 02 Perform inspection procedure. Front electric drive motor does not require replacement LABOR Labor Op Time Units Description 0183 00 99 40 Perform inspection procedure PARTS Quantity Part Number Description Up to 5.00 G 12E100S0 COOLANT CONCENTRATE (top off only) OR Perform inspection procedure. Front electric drive motor does require replacement LABOR Labor Op Time Units Description 9340 56 99 850 Check and replace front electric drive motor 0150 00 00 Time stated on diagnostic protocol All GFF Operations PARTS Quantity Part Number Description 1.00 1EA901132F ENGINE* 2.00 1K0407298A RING Up to 10.00 B 000750S0 BRAKE FLUID (up to 1.00 L) Up to 60.00 G 12E100S0 COOLANT CONCENTRATE Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. December 2022 19Q9 Page 6 of 14 PARTS Quantity Part Number Description 4.00 N 0385494 RIVET 2.00 N 10240305 NUT 1.00 N 10469402 BOLT 1.00 N 10518405 CYLINDER HEAD SCREW WITH TORX HEAD SELF, 6.00 N 10785401 HEXAGON FLANGE SCREW (COMBI) 9.00 N 10866001 BOLT 6.00 N 91233201 HEX. NUT 4.00 N 91260401 BOLT 2.00 N 91284901 BOLT 2.00 WHT005437A 12POINT S 2.00 WHT005538 SHOULDERED HEX. NUT The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. December 2022 19Q9 Page 7 of 14 Customer Letter Example (USA) This notice applies to your vehicle: , NHTSA: 22V830 Subject: Safety Recall 19Q9 – Electric Motor Coolant Sealing Ring Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Due to an incorrectly assembled sealing ring, it may be possible for coolant to enter the highvoltage system. This has the potential to affect safety-critical control modules and/or vehicle warning lights. Diminished performance of safety-critical systems may affect vehicle control or performance in the event of a crash, increasing the risk of injury. It can also result in an unintended airbag deployment, increasing the risk of injury or a crash. What will we do? To correct this defect, your authorized Volkswagen dealer will replace the electric motor in certain vehicles affected by this recall. The remainder of the affected vehicles will be inspected and, if a coolant leak is found at the affected seal, the electric motor will be replaced. Inspection will take about an hour to complete, and electric motor replacement (if needed) will take up to two days to complete once your dealer has ordered and received the necessary parts. Both the inspection and electric motor replacement (if needed) will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take An illuminated warning light(s) may indicate that an electrical failure exists. Owners are advised to review the owner’s manual to ensure familiarity with the vehicle warning lights, and should contact an authorized Volkswagen dealer if any warning light(s) is illuminated. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888- 327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. December 2022 19Q9 Page 8 of 14 Safety Precautions When Working ON the High-voltage System (additional information is also available in the ELSA Repair Manual) DANGER Extremely dangerous due to high voltage.  The high-voltage system is under heavy voltage. Severe bodily injury or death by electrocution or electric arcs is possible.  When working on the high-voltage system the high-voltage system must be de-energized.  When performing procedures that do not directly affect the high-voltage system, in some cases it is still necessary to de-energize the high-voltage system.  Pay attention when the high-voltage system must be de-energized. Refer to the Repair Manual  Have a High-Voltage Technician or a High-Voltage Expert de-energize the high-voltage system. The electric and magnetic fields are extremely dangerous.  There are electric and magnetic fields on the high-voltage system. Death or serious injury are possible due to malfunction of active implants (for example cardiac pacemakers, insulin pumps).  Persons with active implants may not perform procedures on the high-voltage system. WARNING Risk of injury – motor may start unexpectedly It is difficult to determine whether the drive system of an electric vehicle or hybrid vehicle is active. Moving parts can trap or draw in parts of the body. CAUTION Risk of damage to high-voltage wiring  Incorrect handling may result in damage to the insulation of high-voltage wires or high-voltage connectors.  Do not support yourself on high-voltage cables or connectors.  Never prop tools against high-voltage wiring or high-voltage connectors.  Never bend or kink high-voltage wiring.  Observe the coding of the high-voltage connectors when joining them up. Safety Precautions When Working NEAR the High-voltage System (additional information is also available in the ELSA Repair Manual) DANGER Extremely dangerous due to high voltage.  The voltage levels in the high-voltage system constitute a safety hazard. Danger of severe or fatal injuries from electric shock if high-voltage components or high-voltage wiring are damaged.  Carry out a visual check of high-voltage components and high-voltage wiring.  Never use cutting/forming tools or other sharp-edged implements.  Never perform work using welding, brazing, thermal bonding or hot air in the area of high-voltage components and high-voltage cables. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. December 2022 19Q9 Page 9 of 14 Repair Overview Vehicles assigned Criteria 01:  Replace front electric drive Vehicles assigned Criteria 02:  Perform an inspection procedure and replace front electric drive, if necessary NOTE  These repair instructions may differ from the labor operations and labor times listed in ELSA.  Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.  This procedure must be read in its entirety prior to performing the repair.  Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.  Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.  When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. December 2022 19Q9 Page 10 of 14 Required Tools (for replacing front drive motor) Lifting Device (MEB Front Motor) -VAS501021- Engine Bung Set -VAS6122- (or equivalent) Shop Crane -VAS6100- (or equivalent) Scissor Lift Table -VAS6131BTensioning Strap -T10038- (or equivalent) Diagnostic Tester -VAS6150X/6160X- (or equivalent) Drive Shaft Remover Kit -T10520APuller – Ball Joint -3287A- (or equivalent) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. December 2022 19Q9 Page 11 of 14 Repair Instruction Section A – Check for Previous Repair TIP If Campaign Completion label is present, no further work is required.  Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order.  Confirm the Campaign/Action is open . If the status is closed, no further work is required.  Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first.  All Safety Recalls must be completed prior to completing this campaign. Vehicles assigned Criteria 01:  No inspection is necessary  Proceed to Section D for replacing the front drive motor Vehicles assigned Criteria 02:  An inspection procedure must be performed  Proceed to Section C The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. December 2022 19Q9 Page 12 of 14 Section C – Inspection Procedure CAUTION The cooling system can be under pressure. Risk of scalding by hot steam and hot coolant. Possibility of scalding the skin and other parts of the body. Wear safety gloves. Wear protective eyewear. Reduce the pressure: cover the coolant expansion tank cap with a suitable towel and carefully open.  Fill coolant precisely up to the max. mark <1>.  Activate “Traction” driving mode via the “Mode” button of the touch panel.  Carry out a dynamic test drive of at least 6 miles (10 km). The test drive should include driving under full load multiple times.  Check whether coolant level is still precisely at the level of the max. marking <1>.  If the coolant level is above or still at the height of the max. marking <1>: o The front drive motor does not require replacement. o Proceed to Section E.  If the coolant level is below the max. marking <1>: o The front electric drive must be replaced. o Proceed to Section D. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. December 2022 19Q9 Page 13 of 14 Section D – Replacing Front Electric Drive Motor  See ELSA Repair Manual: Repair manual > Motor > Electric Rear Wheel Drive EIP220 and All Wheel Drive EIA210 > 10 Engine Assembly > Front Motor, Removing and Installing  Adhere to all additional warnings outlined in the repair manual. Proceed to Section E The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. December 2022 19Q9 Page 14 of 14 Section E – Campaign Completion Label Install Campaign Completion Label  Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s). Proceed to Section F Section F – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.

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19Q9 USA IMPORTANT SAFETY RECALL Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 This notice applies to your vehicle: , NHTSA: 22V830 Subject: Safety Recall 19Q9 – Electric Motor Coolant Sealing Ring Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Due to an incorrectly assembled sealing ring, it may be possible for coolant to enter the high-voltage system. This has the potential to affect safety-critical control modules and/or vehicle warning lights. Diminished performance of safety-critical systems may affect vehicle control or performance in the event of a crash, increasing the risk of injury. It can also result in an unintended airbag deployment, increasing the risk of injury or a crash. What will we do? To correct this defect, your authorized Volkswagen dealer will replace the electric motor in certain vehicles affected by this recall. The remainder of the affected vehicles will be inspected and, if a coolant leak is found at the affected seal, the electric motor will be replaced. Inspection will take about an hour to complete, and electric motor replacement (if needed) will take up to two days to complete once your dealer has ordered and received the necessary parts. Both the inspection and electric motor replacement (if needed) will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take An illuminated warning light(s) may indicate that an electrical failure exists. Owners are advised to review the owner’s manual to ensure familiarity with the vehicle warning lights, and should contact an authorized Volkswagen dealer if any warning light(s) is illuminated. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.\ 19Q9 USA IMPORTANT SAFETY RECALL Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 19Q9_DLR_LAUNCH Repair Available – Safety Recall 19Q9 / Electric Motor Coolant Sealing Ring This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: December 12, 2022 Issue: Due to an incorrectly assembled sealing ring, it may be possible for coolant to enter the high-voltage system, potentially resulting in ground bouncing in the low-voltage system. This may interfere with the CAN communication and voltage supply of safety-critical control modules. Coolant ingress has the potential to affect safety-critical control modules and/or vehicle warning lights. Diminished performance of safety-critical systems may affect vehicle control or performance in the event of a crash, increasing the risk of injury. It can also result in an unintended airbag deployment, increasing the risk of injury or a crash. Precautions: An illuminated warning light(s) may indicate that an electrical failure exists. Owners are advised to review the owner’s manual to ensure familiarity with the vehicle warning lights, and should contact an authorized Volkswagen dealer if any warning light(s) is illuminated. Repair:  REPAIR AVAILABLE – December 13, 2022 / Replace the electric motor in certain vehicles affected by this recall. The remainder of the affected vehicles will be inspected and, if a coolant leak is found at the affected seal, the electric motor will be replaced.  See ELSA/ServiceNet for complete repair & claiming instructions  Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.  Repair every affected inventory vehicle before delivery to consumers. Parts Department: There will be no parts allocation. Please reference the Repair Projection Tool to view your potential VIN population. Parts will be managed by Free Order. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2023 2023 ID4 393 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – December 2022 U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 19Q9_DLR_ADV Advance Notice – Safety Recall 19Q9 / Electric Motor Coolant Sealing Ring This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: November 17, 2022 Issue: Due to an incorrectly assembled sealing ring, it may be possible for coolant to enter the high-voltage system, potentially resulting in ground bouncing in the low-voltage system. This may interfere with the CAN communication and voltage supply of safety-critical control modules. Coolant ingress has the potential to affect safety-critical control modules and/or vehicle warning lights. Diminished performance of safety-critical systems may affect vehicle control or performance in the event of a crash, increasing the risk of injury. It can also result in an unintended airbag deployment, increasing the risk of injury or a crash. Precautions: An illuminated warning light(s) may indicate that an electrical failure exists. Owners are advised to review the owner’s manual to ensure familiarity with the vehicle warning lights, and should contact an authorized Volkswagen dealer if any warning light(s) is illuminated. Repair:  REPAIR NOT YET AVAILABLE  Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2023 2023 ID4 392 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-830 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : NOV 30, 2022 NHTSA Recall No. : 22V-830 Manufacturer Recall No. : 19Q9 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 393 Estimated percentage with defect : 5 % Vehicle Information : Vehicle 1 : 2023-2023 VOLKSWAGEN ID4 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by reviewing production records The recalled products differ from products that were not included in the recall because recalled vehicles may have been built with incorrectly assembled sealing ring at the electric motor. ID4: 393 Production Dates : SEP 02, 2022 – OCT 17, 2022 VIN Range 1 : Begin : 1V2GNPE82PC000287 End : 1V2GNPE88PC003520 ✔ Not sequential Description of Defect : Description of the Defect : Due to an incorrectly assembled sealing ring, it may be possible for coolant to enter the high-voltage system, potentially resulting in ground bouncing in the low-voltage system. This may interfere with the CAN communication and voltage supply of safety-critical control modules. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Coolant ingress has the potential to affect safety critical control modules and/ or vehicle warning lights. Diminished performance of safety-critical systems may affect vehicle control or performance in the event of a crash, increasing the risk of injury. It can also result in an unintended airbag deployment, increasing the risk of injury or a crash. Description of the Cause : Incorrect assembly of sealing ring for cooling fluid at electric engine. Part 573 Safety Recall Report 22V-830 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : Warning lights may indicate that an electrical failure exists. Involved Components : Component Name 1 : Electric engine Component Description : Coolant seal at electric engine body Component Part Number : 1EA.901.132.F Supplier Identification : Component Manufacturer Name : Volkswagen AG Address : Berliner Ring 2 Wolfsburg Foreign States 38440 Country : Germany Chronology : 09/23/2022: First factory internal claim identified. Analysis process started. September 2022 – October 2022: Analysis of parts initiated, risk assessment conducted and scope of potentially affected vehicles determined. 10/14/2022: Topic was presented in Volkswagen’s Product Safety Committee. Additional technical details were requested. 10/28/2022: Topic was presented in Volkswagen’s Product Safety Committee. More details regarding risk assessment were requested. 11/02/2022: Topic was presented in Volkswagen’s Product Safety Committee and a recall was decided. Decision was based on internal evaluation. Volkswagen is not aware of any field claims, incidents or injuries relating to this issue. Description of Remedy : Description of Remedy Program : Volkswagen will replace the electric motor in certain vehicles affected by this recall. The remainder of affected vehicles will be inspected and, if a coolant leak is found at the affected seal, the electric motor will be replaced. Volkswagen will not offer a reimbursement plan under this recall. Part 573 Safety Recall Report 22V-830 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 How Remedy Component Differs from Recalled Component : The recall remedy component can be distinguished from the recalled component because it is manufactured with an electric motor that has a correctly assembled coolant seal. Identify How/When Recall Condition was Corrected in Production : 09/30/2022: electric engine factory – assembly procedure for coolant seal improved Recall Schedule : Description of Recall Schedule : Delaers/owners: On or before January 06, 2023 Planned Dealer Notification Date : JAN 06, 2023 – JAN 06, 2023 Planned Owner Notification Date : JAN 06, 2023 – JAN 06, 2023 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-830 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : NOV 09, 2022 NHTSA Recall No. : 22V-830 Manufacturer Recall No. : 19Q9 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 392 Estimated percentage with defect : 5 % Vehicle Information : Vehicle 1 : 2023-2023 VOLKSWAGEN ID4 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by reviewing production records The recalled products differ from products that were not included in the recall because recalled vehicles may have been built with incorrectly assembled sealing ring at the electric motor. ID4: 392 Production Dates : SEP 02, 2022 – OCT 03, 2022 VIN Range 1 : Begin : 1V2GNPE82PC000287 End : 1V2GNPE86PC002527 ✔ Not sequential Description of Defect : Description of the Defect : Due to an incorrectly assembled sealing ring, it may be possible for coolant to enter the high-voltage system, potentially resulting in ground bouncing in the low-voltage system. This may interfere with the CAN communication and voltage supply of safety-critical control modules. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Coolant ingress has the potential to affect safety critical control modules and/ or vehicle warning lights. Diminished performance of safety-critical systems may affect vehicle control or performance in the event of a crash, increasing the risk of injury. It can also result in an unintended airbag deployment, increasing the risk of injury or a crash. Description of the Cause : Incorrect assembly of sealing ring for cooling fluid at electric engine. Part 573 Safety Recall Report 22V-830 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : Warning lights may indicate that an electrical failure exists. Involved Components : Component Name 1 : Electric engine Component Description : Coolant seal at electric engine body Component Part Number : 1EA.901.132.F Supplier Identification : Component Manufacturer Name : Volkswagen AG Address : Berliner Ring 2 Wolfsburg Foreign States 38440 Country : Germany Chronology : 09/23/2022: First factory internal claim identified. Analysis process started. September 2022 – October 2022: Analysis of parts initiated, risk assessment conducted and scope of potentially affected vehicles determined. 10/14/2022: Topic was presented in Volkswagen’s Product Safety Committee. Additional technical details were requested. 10/28/2022: Topic was presented in Volkswagen’s Product Safety Committee. More details regarding risk assessment were requested. 11/02/2022: Topic was presented in Volkswagen’s Product Safety Committee and a recall was decided. Decision was based on internal evaluation. Volkswagen is not aware of any field claims, incidents or injuries relating to this issue. Description of Remedy : Description of Remedy Program : Volkswagen will replace the electric motor in certain vehicles affected by this recall. The remainder of affected vehicles will be inspected and, if a coolant leak is found at the affected seal, the electric motor will be replaced. Volkswagen will not offer a reimbursement plan under this recall. Part 573 Safety Recall Report 22V-830 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 How Remedy Component Differs from Recalled Component : The recall remedy component can be distinguished from the recalled component because it is manufactured with an electric motor that has a correctly assembled coolant seal. Identify How/When Recall Condition was Corrected in Production : 09/30/2022: electric engine factory – assembly procedure for coolant seal improved Recall Schedule : Description of Recall Schedule : Delaers/owners: On or before January 06, 2023 Planned Dealer Notification Date : JAN 06, 2023 – JAN 06, 2023 Planned Owner Notification Date : JAN 06, 2023 – JAN 06, 2023 * NR – Not Reported

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