69EH Incorrectly Folded Passenger Air Bag – 2021 Volkswagen ID.4

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-858 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : NOV 02, 2022 NHTSA Recall No. : 22V-858 Manufacturer Recall No. : 69EH Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 55 Estimated percentage with defect : 3 % Vehicle Information : Vehicle 1 : 2021-2021 Volkswagen ID4 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by production records. The recalled products differ from products that were not included in the recall because the recalled parts were not correctly assembled. ID4 count: 55 Production Dates : NOV 26, 2021 – DEC 10, 2021 VIN Range 1 : Begin : WVGKMPE28MP063145 End : WVGGNPE24MP063226 ✔ Not sequential Description of Defect : Description of the Defect : Potentially incorrectly folded passenger airbag that may not comply with FMVSS 208 S21.5.5(a)(5, out of position testing. FMVSS 1 : 208 – Occupant crash protection FMVSS 2 : NR Description of the Safety Risk : In the event of a out of position test with an incorrectly folded airbag, the upper neck values (Tension Extension) may exceed the threshold required by FMVSS 208 S21.5.5(a)(5). This poses a noncompliance with the FMVSS. Deployment of an incorrectly folded passenger airbag may increase the risk of injury to occupant. Description of the Cause : After an interruption in the airbag production at the supplier, the work required instructions were not followed for a certain time frame. 3 airbag modules may have been assembled incorrectly. Identification of Any Warning that can Occur : NR Part 573 Safety Recall Report 22V-858 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Passenger Airbag Component Description : Front passenger airbag Component Part Number : 11A 880 204 G Supplier Identification : Component Manufacturer Name : Joyson Safety Systems Address : Joyson út 1 Miskolc Foreign States 3516 Country : Hungary Chronology : June 01, 2022: in a CoP (Conformity of Production) test for an out of position test according FMVSS 208, higher upper neck values were observed. Analysis started. June 2022: Identification of potential contributing factors for this single incident initiated, accuracy of test procedure evaluated July – September 2022: Root cause analysis, internal testing initiated (assembly of potential test parts). September – October 2022: in-depth analysis, testing to reconstruct CoP result, Identification of potentially affected vehicles, Confirmation of root cause, Risk assessment conducted October 26, 2022: Topic was presented and a non-compliance recall was decided. The decision was based on the one not OK CoP test. Description of Remedy : Description of Remedy Program : Volkswagen will replace the passenger airbag module at no cost to customers. Volkswagen will not offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : The recall remedy component can be distinguished from the recalled component because the remedy component was produced outside the potentially affected time period. Identify How/When Recall Condition was Corrected in Production : September 02, 2022: additional control at airbag supplier implemented Part 573 Safety Recall Report 22V-858 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Dealers/owners: On or before 01/01/2023 Planned Dealer Notification Date : JAN 01, 2023 – JAN 01, 2023 Planned Owner Notification Date : JAN 01, 2023 – JAN 01, 2023 * NR – Not Reported

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 69EH_DLR_ADV Advance Notice – Safety Recall 69EH / Passenger Frontal Airbag (Folding) This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: November 22, 2022 Issue: On certain vehicles, the passenger frontal airbag may not have been folded properly. As a result, the airbag may not inflate properly in a crash. An airbag that does not inflate properly could create an increased risk of injury in a crash. Precautions Volkswagen recommends avoiding use of the front passenger seat whenever possible until the recall work has been performed. Repair:  REPAIR NOT YET AVAILABLE  Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2021 ID4 55 CAN 2021 2021 ID4 30 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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Volkswagen of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326 If you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. 69EH USA IMPORTANT SAFETY RECALL This notice applies to your vehicle: NHTSA: 22V858 Volkswagen Recall: 69EH – Passenger Frontal Airbag (Folding) INTERIM SAFETY RECALL NOTICE FOR YOUR VEHICLE A recall repair is not yet available This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. About this recall: On certain vehicles, the passenger frontal airbag may not have been folded properly. As a result, the airbag may not inflate properly in a crash. An airbag that does not inflate properly could create an increased risk of injury in a crash. Precautions you should take Volkswagen recommends avoiding use of the front passenger seat whenever possible until the recall work has been performed. A recall repair is not yet available. Volkswagen is working to make a recall repair available as quickly as possible, and we will send you another letter once repairs can begin. At that time, you will be able to schedule this work with your authorized Volkswagen dealer. Right now, your dealer does not have the parts or instructions to perform the recall work. Your safety and that of your passengers is our highest priority. We apologize for any inconvenience this letter may cause. Sincerely, Volkswagen Customer Protection

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 69EH Page 1 of 13 Safety Recall Code: 69EH Subject Passenger Frontal Airbag (Folding) Release Date February 14, 2023 Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2021 ID4 55 CAN 2021 2021 ID4 30 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description On certain vehicles, the passenger frontal airbag may not have been folded properly. As a result, the airbag may not inflate properly in a crash. An airbag that does not inflate properly could create an increased risk of injury in a crash. Corrective Action Replace passenger frontal airbag. Precautions Volkswagen recommends avoiding use of the front passenger seat whenever possible until the recall work has been performed. Code Visibility On November 22, 2022, the campaign code was applied to affected vehicles. Owner Notification Owner notification will take place in February 2023. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 69EH Page 2 of 13 Parts Information Parts Control Type: Free Order Parts will be managed by Free Order Initial Allocation: NO There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) Criteria Quantity Part Number P.O.C. Part Description Ordering Method 01 1 11A-880-204-G AIRBAG Free Order 1 N -910-935-02 BOLT NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 69EH Page 3 of 13 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.  Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure. Service Number 69EH Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark AIRBAG* as causal part Vehicle Wash/Loaner Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility. Criteria I.D. 01 LABOR Labor Op Time Units Description 6959 55 99 40 Replace passenger frontal airbag 0150 00 00 Time stated on diagnostic protocol (up to 50 TU) Check and clear repair related faults/GFF operations (if necessary) PARTS Quantity Part Number Description 1.00 11A880204G AIRBAG* 4.00 N 91093502 BOLT The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 69EH Page 4 of 13 Customer Letter Example (USA) This notice applies to your vehicle: , NHTSA: 22V858 Subject: Safety Recall 69EH -Passenger Frontal Airbag (Folding) Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? On certain vehicles, the passenger frontal airbag may not have been folded properly. As a result, the airbag may not inflate properly in a crash. An airbag that does not inflate properly could create an increased risk of injury in a crash. What will we do? To correct this defect, your authorized Volkswagen dealer will replace the passenger frontal airbag. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take Volkswagen recommends avoiding use of the front passenger seat whenever possible until the recall work has been performed. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 69EH Page 5 of 13 Customer Customer Letter Example (Canada) Example (USA) This notice applies to your vehicle: , Transport Canada Recall: 2022-631 Subject: Safety Recall 69EH -Passenger Frontal Airbag (Folding) Dear Volkswagen Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? On certain vehicles, the passenger frontal airbag may not have been folded properly. As a result, the airbag may not inflate properly in a crash. An airbag that does not inflate properly could create an increased risk of injury in a crash. What will we do? To correct this defect, your authorized Volkswagen dealer will replace the passenger frontal airbag. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. Precautions you should take Volkswagen recommends avoiding use of the front passenger seat whenever possible until the recall work has been performed. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 69EH Page 6 of 13 Repair Overview  Replace passenger frontal airbag. NOTE  These repair instructions may differ from the labor operations and labor times listed in ELSA.  Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.  This procedure must be read in its entirety prior to performing the repair.  Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.  Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.  When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 69EH Page 7 of 13 Repair Instruction Section A – Check for Previous Repair TIP If Campaign Completion label is present, no further work is required.  Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order.  Confirm the Campaign/Action is open . If the status is closed, no further work is required.  Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first.  All Safety Recalls must be completed prior to completing this campaign.  Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 69EH Page 8 of 13 Section B – Repair Procedure WARNING Risk of injury. Refer to “Warning and Safety Precautions”, found in Appendix A at the end of this document. Disconnect 12V battery:  Move front seats all the way backwards.  End the drive ready mode.  Switch off the ignition and electrical equipment.  Place the vehicle key and other start authorization systems (such as smartphones) outside of the vehicle interior.  Open the negative terminal cover above the battery monitoring control module <3>.  Loosen the nut <1> several turns and remove the battery monitoring control module <3> from the battery negative terminal.  Disconnect the connector <2> from the Battery Monitoring Control Module -J367-.  Wait 1 minute.  Check the voltage of the 12V vehicle electrical system using a commercially available voltmeter.  The voltage must be 0V.  If the voltage remains greater than 0V, the high voltage system must be de-energized. o Refer to Rep. Gr.93; High-Voltage System, De-Energizing DANGER (if high-voltage system has to be de-energized) High voltage increases the risk of fatal injury! Electrocution can cause severe bodily or fatal injury! Have a high-voltage technician or a high-voltage expert de-energize the high-voltage system! The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 69EH Page 9 of 13 Remove the glove compartment components:  Open the glove compartment <2>.  Press the stops <1> in the and fold the glove compartment <2> all the way up in the .  Unclip the push rod from the side brake element at the glove compartment.  Slide the centering pins <3> in and remove the glove compartment <1> from the front passenger side instrument panel cover <2>.  Remove the bolts <1>.  Remove the glove compartment lid <2>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 69EH Page 10 of 13 CRITICAL REPAIR STEP STOP! The original airbag bolts have thread lock applied to them. Remove the bolts using hand tools only. DO NOT use power tools to remove the bolts. Use extreme care when removing the bolts. DO NOT use excessive force/torque when removing the bolts. DO NOT heat the bolts to loosen the thread lock. Clean the threads of the nut inserts using a thread tap before installing the new bolts. Replacing passenger frontal airbag: WARNING Before handling pyrotechnic components (for example, disconnecting the connector), the person handling it must “discharge static electricity”. This can be done by touching the door striker, for example.  Release the connector lock <1>.  Disconnect the connectors <2>. WARNING Secure the airbag unit from falling.  Remove the bolts <1> and <3>.  Remove the airbag unit <2> downward. WARNING Set the airbag down so the airbag fabric faces upward.  Install the new airbag in the reverse order of removal.  Clean threads for the airbag bolts using a tap.  Torque new bolts <1> and <3> to 8 Nm. Part Number Part Description 11A-880-204-G Airbag N -910-935-02 Bolt (x4) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 69EH Page 11 of 13 Re-install glove compartment:  Installation is the reverse order of removal.  Slowly close the glove compartment until it audibly latches. Reconnect 12V battery:  Attach the battery monitoring control module <3> onto the battery negative terminal.  Torque the nut <1> to 5 Nm.  Connect the connector <2> to the Battery Monitoring Control Module -J367-.  Switch the ignition on.  Open and close the door windows all the way.  Then, with the windows closed, pull the door window regulator switch until the relay audibly switches.  Check the convenience closing from the window regulator motors.  Establish drive ready mode.  Turn the steering wheel all the way to the left and to the right.  Verify ESP light turns off.  Check and clear repair related faults using the diagnostic tester. Proceed to Section C The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 69EH Page 12 of 13 Section C – Campaign Completion Label Install Campaign Completion Label  Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s). Proceed to Section D Section D – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. February 2023 69EH Page 13 of 13 Appendix A – Warning and Safety Precautions WARNING General Safety Precautions when Working with Pyrotechnic Components:  Pyrotechnic components always contain propellant that generates a gas during combustion. In some components, there is also a supply of pressurized gas to ensure this gas is generated  This pressurized gas is stored under high pressure in a compressed gas container. Pyrotechnic components are triggered by electrical/mechanical igniters.  Only trained personnel should perform testing, assembly and servicing work. Airbags do not have a replacement interval.  Never check with test lamps, voltmeter or ohmmeters.  Only check pyrotechnic components when they are installed in the vehicle using vehicle diagnosis, testing and information systems approved by the manufacturer.  When replacing pyrotechnic components and the airbag control module, disconnect the battery ground strap while the ignition is switched on. Then cover the negative terminal.  Wait 10 seconds after disconnecting the battery.  The ignition must be SWITCHED ON when connecting the battery. There should not be anyone inside the vehicle when doing this.  Exception: vehicles with batteries in the passenger compartment. In this case, stay outside the range of the airbags and seat belts.  Wash your hands after touching ignited pyrotechnic components from the restraint system.  Do not open or repair pyrotechnic components. Use only new components to reduce the risk of injury.  Do not install pyrotechnic components that have fallen onto a hard surface or show signs of damage.  Discharge static electricity before handling pyrotechnic components, for example before disconnecting the electrical connector. This can be done by touching grounded metal objects such as the door striker pin.  Install pyrotechnic components immediately after removing them from their transport packaging. If you must stop working, store the pyrotechnic component in its original transport packaging.  Do not leave pyrotechnic components lying in the open unattended.  Do not treat pyrotechnic components with grease, cleaning solutions or similar products.  Do not expose pyrotechnic components to temperatures above 100 ºC, even for brief periods of time.  People in the immediate vicinity of the workplace must be protected from possible noise and projectiles.  Pyrotechnic components can trigger unintentionally.  In the event of deployment: o Single-stage inflators: allow airbag to cool down completely. Wait at least 10 minutes before handling. o Two-stage inflators: wait for second airbag ignition. Allow airbag to cool down completely. Wait at least 10 minutes before handling.

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Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 69EH USA IMPORTANT SAFETY RECALL Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 This notice applies to your vehicle: , NHTSA: 22V858 Subject: Safety Recall 69EH -Passenger Frontal Airbag (Folding) Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? On certain vehicles, the passenger frontal airbag may not have been folded properly. As a result, the airbag may not inflate properly in a crash. An airbag that does not inflate properly could create an increased risk of injury in a crash. What will we do? To correct this defect, your authorized Volkswagen dealer will replace the passenger frontal airbag. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-adealer. Precautions you should take Volkswagen recommends avoiding use of the front passenger seat whenever possible until the recall work has been performed. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 69EH USA IMPORTANT SAFETY RECALL If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 69EH_DLR_LAUNCH Repair Available – Safety Recall 69EH / Passenger Frontal Airbag (Folding) This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: February 13, 2023 Issue: On certain vehicles, the passenger frontal airbag may not have been folded properly. As a result, the airbag may not inflate properly in a crash. An airbag that does not inflate properly could create an increased risk of injury in a crash. Precautions Volkswagen recommends avoiding use of the front passenger seat whenever possible until the recall work has been performed. Repair:  REPAIR AVAILABLE – February 14, 2023 / Replace passenger fontal airbag  See ELSA/ServiceNet for complete repair & claiming instructions  Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.  Repair every affected inventory vehicle before delivery to consumers. Parts Department: There will be no parts allocation. Please reference the Repair Projection Tool to view your potential VIN population. Parts will be managed by Free Order. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2021 ID4 55 CAN 2021 2021 ID4 30 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – February 2023 U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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