90V2 Control Module Shutdown Can Reduce Engine Power – 2019-2022 Audi

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-861 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : NOV 21, 2022 NHTSA Recall No. : 22V-861 Manufacturer Recall No. : 90V2 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 50,883 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2022 AUDI S7 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by records of the vehicle assembly information. The recalled products differ from products that were not included in the recall because recalled vehicles were produced without a protective cover for the gateway control module. S7: 1,414 Production Dates : OCT 22, 2019 – MAR 08, 2022 VIN Range 1 : Begin : WAUPFAF25LN012483 End : WAUSFBF2XNN041206 ✔ Not sequential Vehicle 2 : 2020-2022 AUDI S6 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by records of the vehicle assembly information. The recalled products differ from products that were not included in the recall because recalled vehicles were produced without a protective cover for the gateway control module. S6 SEDAN: 1,781 Production Dates : OCT 22, 2019 – MAR 08, 2022 VIN Range 1 : Begin : WAUFFAF27LN014120 End : WAUDFBF26NN041048 ✔ Not sequential Part 573 Safety Recall Report 22V-861 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2021-2022 AUDI RS7 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by records of the vehicle assembly information. The recalled products differ from products that were not included in the recall because recalled vehicles were produced without a protective cover for the gateway control module. RS7: 1,809 Production Dates : JUL 24, 2020 – MAR 11, 2022 VIN Range 1 : Begin : WUAPCBF2XMN900040 End : WUAPCBF29NN904453 ✔ Not sequential Vehicle 4 : 2021-2022 AUDI RS6 AVANT Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by records of the vehicle assembly information. The recalled products differ from products that were not included in the recall because recalled vehicles were produced without a protective cover for the gateway control module. RS6 AVANT: 2,152 Production Dates : JUL 24, 2020 – APR 04, 2022 VIN Range 1 : Begin : WUA1CBF24MN900041 End : WUA1CBF24NN904480 ✔ Not sequential Vehicle 5 : 2019-2022 AUDI A7 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by records of the vehicle assembly information. The recalled products differ from products that were not included in the recall because recalled vehicles were produced without a protective cover for the gateway control module. A7: 8,915 Production Dates : JUL 27, 2018 – MAR 09, 2022 VIN Range 1 : Begin : WAUV2AF2XMN014086 End : WAUP2BF27NN041892 ✔ Not sequential Part 573 Safety Recall Report 22V-861 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 6 : 2019-2022 AUDI A6 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by records of the vehicle assembly information. The recalled products differ from products that were not included in the recall because recalled vehicles were produced without a protective cover for the gateway control module. A6 SEDAN: 32,585 Production Dates : AUG 07, 2018 – MAR 10, 2022 VIN Range 1 : Begin : WAUM2AF25KN014098 End : WAUL2BF2XNN041223 ✔ Not sequential Vehicle 7 : 2020-2022 AUDI A6 ALLROAD Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by records of the vehicle assembly information. The recalled products differ from products that were not included in the recall because recalled vehicles were produced without a protective cover for the gateway control module. A6 ALLROAD: 2,227 Production Dates : NOV 05, 2019 – MAR 08, 2022 VIN Range 1 : Begin : WAU72BF26LN034378 End : WAU72BF23NN041193 ✔ Not sequential Description of Defect : Description of the Defect : If liquid reaches and enters the gateway control module located under the rear middle seat, usually due to a liquid spill on the rear seats, it is being switched off as part of the safety concept. Water/liquid ingress into the gateway control module may lead to various internal errors due to short circuits within the control unit. The gateway control module has a safety concept in case implausible signals are detected in the control unit. If such implausible signals are detected, the gateway switches off its function in order to avoid unwanted vehicle reactions. The vehicle remains steerable and the brake system is fully operable. The engine goes into emergency mode and remains in operation with reduced power. FMVSS 1 : NR FMVSS 2 : NR Part 573 Safety Recall Report 22V-861 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : If liquid reaches and enters the gateway control module, it is being switched off as part of the safety concept. The vehicle remains steerable and the brake system is fully operable. The engine goes into emergency mode and remains in operation with reduced power. Unexpected reduced engine power may create an increased risk of a crash in certain driving situations. Description of the Cause : All known cases were due to a liquid spill on the rear seats of the vehicle. Identification of Any Warning that can Occur : Several warning messages will appear if the gateway control module shuts down. The error messages occur due to the interrupted communication between several systems. Even though several systems are displaying a malfunction, not all of these systems are impacted. Involved Components : Component Name 1 : Protective cover Component Description : Protective cover for gateway control module Component Part Number : 4K0 907 578 A Supplier Identification : Component Manufacturer Name : AUDI AG Address : NR Ingolstadt Foreign States 85045 Country : Germany Chronology : December 01, 2021: The Audi Product Safety Committee decided to conduct a voluntary recall for certain Audi Q5 vehicles in order to install a protective cover for the gateway control module and to seal the underbody in the area of an insufficient glue bead. At this point AUDI AG was not aware of any warranty claims in the US for Audi A6/A7 vehicles and field monitoring was decided for those models. August 2022: NHTSA asked Volkswagen Group of America for an overview of this topic during the next Quarterly Meeting due to 2 VOQ´s indicating a gateway failure due to liquid ingress. August – September 2022: Evaluation of field situation and detailed analysis of known warranty cases. Upon a detailed research of warranty claims, at that point 38 cases were identified to be potentially related to this issue. The topic was also reported back to the Product Safety Committee based on the updated field situation. September 14, 2022: Audi presented an overview of the U.S. market situation to the NHTSA ODI during the company’s Quarterly Meeting. Part 573 Safety Recall Report 22V-861 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 September – November 2022: Due to some differences in the location and the design of the gateway control module, additional analysis continued with respect to the root cause and the impact of a liquid spill specifically on A6/A7 models. Contrary to the Q5 all known cases were confirmed to have occurred due to a liquid spill. There is no additional root cause from the outside or from the vehicle design itself. November 14, 2022: The Audi Product Safety Committee decides a voluntary worldwide safety recall for the affected vehicles that did not receive the protective cover in production. At the time of determination, Audi had identified 46 potentially related claims in the US received between July 2019 and October 2022. Audi is not aware of any crashes or injuries due to this issue. Description of Remedy : Description of Remedy Program : At no cost to customers, Audi dealers will install a protective cover for the gateway control module which will protect the part from liquid ingress. Audi will not offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : No parts are being replaced. The dealer will install a protective cover for the gateway control module. Identify How/When Recall Condition was Corrected in Production : Starting on April 4, 2022 all vehicles received a protective cover for the gateway control module in production. Recall Schedule : Description of Recall Schedule : Dealers/owners: On or before January 20, 2023 Planned Dealer Notification Date : JAN 20, 2023 – JAN 20, 2023 Planned Owner Notification Date : JAN 20, 2023 – JAN 20, 2023 * NR – Not Reported

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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 90V2_DLR_ADV Advance Notice – Safety Recall 90V2 / Gateway Control Module This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: December 01, 2022 Issue: If liquid reaches and enters the gateway control module located under the rear middle seat, usually due to a liquid spill on the rear seats, it is being switched off as part of the safety concept. Water/liquid ingress into the gateway control module may lead to various internal errors due to short circuits within the control unit. The gateway control module has a safety concept in case implausible signals are detected in the control unit. If such implausible signals are detected, the gateway switches off its function in order to avoid unwanted vehicle reactions. The vehicle remains steerable and the brake system is fully operable. The engine goes into emergency mode and remains in operation with reduced power. Unexpected reduced engine power may create an increased risk of a crash in certain driving situations. Precautions Several warning messages will appear if the gateway control module shuts down. The error messages occur due to the interrupted communication between several systems. Even though several systems are displaying a malfunction, not all of these systems are impacted. Customers seeing error messages are advised to make arrangements to have the vehicle diagnosed/repaired by an authorized Audi dealer without delay. Repair:  REPAIR NOT YET AVAILABLE  Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2020 2022 A6 ALLROAD 2,227 USA 2019 2022 A6 SEDAN 32,585 USA 2019 2022 A7 8,915 USA 2021 2022 RS6 AVANT 2,152 USA 2021 2022 RS7 1,809 USA 2020 2022 S6 SEDAN 1,781 USA 2020 2022 S7 1,414 CAN 2020 2022 A6 ALLROAD 227 CAN 2019 2022 A6 SEDAN 1,236 CAN 2019 2022 A7 1,087 CAN 2021 2022 RS6 AVANT 601 CAN 2021 2022 RS7 288 CAN 2020 2022 S6 SEDAN 154 CAN 2020 2022 S7 166 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. January 2023 90V2 Page 1 of 16 Safety Recall Code: 90V2 Subject Gateway Control Module Release Date January 20, 2023 Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2020 2022 A6 ALLROAD 2,227 USA 2019 2022 A6 SEDAN 32,585 USA 2019 2022 A7 8,915 USA 2021 2022 RS6 AVANT 2,152 USA 2021 2022 RS7 1,809 USA 2020 2022 S6 SEDAN 1,781 USA 2020 2022 S7 1,414 CAN 2020 2022 A6 ALLROAD 227 CAN 2019 2022 A6 SEDAN 1,236 CAN 2019 2022 A7 1,087 CAN 2021 2022 RS6 AVANT 601 CAN 2021 2022 RS7 288 CAN 2020 2022 S6 SEDAN 154 CAN 2020 2022 S7 166 Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description If liquid reaches and enters the gateway control module located under the rear middle seat, usually due to a liquid spill on the rear seats, it is being switched off as part of the safety concept. Water/liquid ingress into the gateway control module may lead to various internal errors due to short circuits within the control unit. The gateway control module has a safety concept in case implausible signals are detected in the control unit. If such implausible signals are detected, the gateway switches off its function in order to avoid unwanted vehicle reactions. The vehicle remains steerable and the brake system is fully operable. The engine goes into emergency mode and remains in operation with reduced power. Unexpected reduced engine power may create an increased risk of a crash in certain driving situations. Corrective Action Install a protective cover for the gateway control module which will protect the part from liquid ingress. Precautions Several warning messages will appear if the gateway control module shuts down. The error messages occur due to the interrupted communication between several systems. Even though several systems are displaying a malfunction, not all of these systems are impacted. Customers seeing error messages are advised to make arrangements to have the vehicle diagnosed/repaired by an authorized Audi dealer without delay. Code Visibility On December 01, 2022, the campaign code was applied to affected vehicles. The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi Group of America, Inc. and Audi Canada. All Rights Reserved. January 2023 90V2 Page 2 of 16 Owner Notification Owner notification will take place in January 2023. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi Group of America, Inc. and Audi Canada. All Rights Reserved. January 2023 90V2 Page 3 of 16 Parts Information Parts Control Type: VIN to Order If parts are needed to support a vehicle repair:  US Dealers – use AVA  CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order Parts Control Type: Upper Order Limit Parts will be managed with a weekly Upper Order Limit. Please see Parts On Command (POC) for your Upper Order Limit quantity. Initial Allocation: YES Dealers will be sent an initial allocation prior to customer notification. If no initial allocation was received, please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) Criteria Quantity Part Number P.O.C. Part Description Ordering Method 01 1 4K0-907-578-A COVER VIN to Order 3 5G0-886-373 GROMMET UOL 2 N -107-370-01 NUT UOL The following is required only for vehicles with wiring to right rear seat belt buckle: Approx. 750 mm N -105-095-02 ADHES.TAPE UOL 1 N -909-377-01 TIE WRAP UOL NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. January 2023 90V2 Page 4 of 16 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.  Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure. Service Number 90V2 Damage Code 0099 Parts Vendor Code 002 Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark COVER* as causal part Vehicle Wash/Loaner Do not claim wash/loaner under this action Criteria I.D. 01 LABOR Labor Op Time Units Description 9035 19 00 SEE ELSA Remove gateway control module NOTE: No GFF operations are necessary 9035 49 99 5 Attach protective cover PARTS Quantity Part Number Description 1.00 4K0907578A COVER* 3.00 5G0886373 GROMMET 2.00 N 10737001 NUT Add the following for vehicles with wiring harness to seat belt buckle: LABOR Labor Op Time Units Description 9035 19 99 15 Modify seat belt buckle wiring harness PARTS Quantity Part Number Description 0.03 N 10509502 TAPE 1.00 N 90937701 TIE WRAP The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. January 2023 90V2 Page 5 of 16 Customer Letter Example (USA) This notice applies to your vehicle: , NHTSA: 22V861 Subject: Safety Recall 90V2 – Gateway Control Module Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2019-2022 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? If liquid reaches and enters the gateway control module located under the rear middle seat, usually due to a liquid spill on the rear seats, it is being switched off as part of the safety concept. Water/liquid ingress into the gateway control module may lead to various internal errors due to short circuits within the control unit. The gateway control module has a safety concept in case implausible signals are detected in the control unit. If such implausible signals are detected, the gateway switches off its function in order to avoid unwanted vehicle reactions. The vehicle remains steerable and the brake system is fully operable. The engine goes into emergency mode and remains in operation with reduced power. Unexpected reduced engine power may create an increased risk of a crash in certain driving situations. What will we do? To correct this defect, your authorized Audi dealer will install a protective cover for the gateway control module which will protect the part from liquid ingress. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall work. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Precautions you should take Several warning messages will appear if the gateway control module shuts down. The error messages occur due to the interrupted communication between several systems. Even though several systems are displaying a malfunction, not all of these systems are impacted. Customers seeing error messages are advised to make arrangements to have the vehicle diagnosed/repaired by an authorized Audi dealer without delay. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1- 888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. January 2023 90V2 Page 6 of 16 Customer Letter Example (Canada) This notice applies to your vehicle: , Transport Canada Recall: 2022-660 Subject: Safety Recall 90V2 – Gateway Control Module Dear Audi Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? If liquid reaches and enters the gateway control module located under the rear middle seat, usually due to a liquid spill on the rear seats, it is being switched off as part of the safety concept. Water/liquid ingress into the gateway control module may lead to various internal errors due to short circuits within the control unit. The gateway control module has a safety concept in case implausible signals are detected in the control unit. If such implausible signals are detected, the gateway switches off its function in order to avoid unwanted vehicle reactions. The vehicle remains steerable and the brake system is fully operable. The engine goes into emergency mode and remains in operation with reduced power. Unexpected reduced engine power may create an increased risk of a crash in certain driving situations. What will we do? To correct this defect, your authorized Audi dealer will install a protective cover for the gateway control module which will protect the part from liquid ingress. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall work. Precautions you should take Several warning messages will appear if the gateway control module shuts down. The error messages occur due to the interrupted communication between several systems. Even though several systems are displaying a malfunction, not all of these systems are impacted. Customers seeing error messages are advised to make arrangements to have the vehicle diagnosed/repaired by an authorized Audi dealer without delay. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. January 2023 90V2 Page 7 of 16 Repair Overview  Install protective cover over Gateway Control Module. NOTE  These repair instructions may differ from the labor operations and labor times listed in ELSA.  Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.  This procedure must be read in its entirety prior to performing the repair.  Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.  Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.  When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. January 2023 90V2 Page 8 of 16 Repair Instruction Section A – Check for Previous Repair  Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order.  Confirm the Campaign/Action is open . If the status is closed, no further work is required.  Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first.  All Safety Recalls must be completed prior to completing this campaign.  Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. January 2023 90V2 Page 9 of 16 Section B – Repair Procedure Remove rear seat bench:  See ELSA Repair Manual: Repair manual > Body > Seats > 72 Seat Frames > Rear Seats > Rear Bench Seat, Removing and Installing Unbolt gateway control module:  Remove and discard nuts <1>.  Do not disconnect the electrical connectors.  Set the module to the side. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. January 2023 90V2 Page 10 of 16  Inspect the recessed well that the gateway was in.  If any liquid or traces of liquid are present: o Take photos showing liquid or traces of liquid are present. o U.S. Dealers – Upload photos to Doc-It. o Canada Dealers – Upload photos to an ATA WEB Ticket o The gateway control module must be replaced. o The connector pins must be inspected and any corroded pins replaced. NOTE If liquid is present or if connector pins are damaged or other consequential damage is found:  U.S. dealers: Upload documentation to Doc-It for review. Contact Audi Warranty for authorization.  Canadian dealers: Create an ATA WEB ticket and attach documentation for review. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. January 2023 90V2 Page 11 of 16 Vehicles with additional wiring to right rear seat belt buckle from the gateway: NOTE The wiring harness requires modification in order for the gateway to properly fit inside the new protective cover.  Remove clip <2> from stud.  Carefully cut cable tie <1> and remove it from stud clip <2>.  Do not discard stud clip <2>.  Open and unwrap the wiring harness starting at the branch and continue to branch . CAUTION Risk of Consequential Damage Use care when opening wiring harness so no wires are damaged. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. January 2023 90V2 Page 12 of 16  Separate the two wires for the right rear seat belt buckle.  Wrap the exposed seat belt buckle harness with cloth tape.  Wrap the exposed gateway wiring harness with cloth tape. Part Number Part Description N -105-095-02 Tape The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. January 2023 90V2 Page 13 of 16  Install new tie wrap <1> around wiring harness and through stud clip . Part Number Part Description N -909-377-01 Tie wrap  The tie wrap <1> with stud clip will be secured approximately 85 mm from wiring harness .  Attach the clip onto the stud after securing the tie wrap and cut off excess tie wrap material.  Clip the seat belt wiring harness to bracket at . The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. January 2023 90V2 Page 14 of 16 CRITICAL REPAIR STEP STOP! Ensure the cover is installed correctly. If the cover is folded under the gateway, it’s possible to pinch the cover and create a puncture in the cover. Pay very close attention to how the cover is installed and also ensure the nuts are torqued correctly. Continuation for all vehicles: Installing protective cover:  Place new protective cover (without the gateway) over studs . Part Number Part Description 4K0-907-578-A Cover  Press the grommets down completely over the studs by hand, from inside the cover.  Place the gateway inside the cover and over the studs.  Install new nuts and torque to 5 Nm. Part Number Part Description N -107-370-01 Nut (x2) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. January 2023 90V2 Page 15 of 16  Fold the front of the cover over, toward the bottom.  The cover will then be “closed.” NOTE The concept is to prevent any spills from above the gateway from getting on the gateway.  Vehicles with seat belt buckle wiring: place the harness to the right seat belt buckle under the cover.  Reposition fabric covering over gateway. Reinstall rear seat bench:  Installation is the reverse order of removal.  Ensure electrical connectors are reconnected.  Replace seat grommets <2>. Part Number Part Description 5G0-886-373 Seat Grommet (x3) Proceed to Section C The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. January 2023 90V2 Page 16 of 16 Section C – Campaign Completion Stamp Item#: AUD4927ENG -ORItem # AUD4927FRE  Once the campaign has been completed, the technician should stamp the repair order.  Stamps are available for ordering through the Compliance Label Ordering Portal. Proceed to Section D Section D – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.

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90V2 USA IMPORTANT SAFETY RECALL This notice applies to your vehicle: , NHTSA: 22V861 Subject: Safety Recall 90V2 – Gateway Control Module Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2019- 2022 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? If liquid reaches and enters the gateway control module located under the rear middle seat, usually due to a liquid spill on the rear seats, it is being switched off as part of the safety concept. Water/liquid ingress into the gateway control module may lead to various internal errors due to short circuits within the control unit. The gateway control module has a safety concept in case implausible signals are detected in the control unit. If such implausible signals are detected, the gateway switches off its function in order to avoid unwanted vehicle reactions. The vehicle remains steerable and the brake system is fully operable. The engine goes into emergency mode and remains in operation with reduced power. Unexpected reduced engine power may create an increased risk of a crash in certain driving situations. What will we do? To correct this defect, your authorized Audi dealer will install a protective cover for the gateway control module which will protect the part from liquid ingress. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall work. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Precautions you should take Several warning messages will appear if the gateway control module shuts down. The error messages occur due to the interrupted communication between several systems. Even though several systems are displaying a malfunction, not all of these systems are impacted. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. IMPORTANT SAFETY RECALL Customers seeing error messages are advised to make arrangements to have the vehicle diagnosed/repaired by an authorized Audi dealer without delay. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection 90V2 USA CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD El presente aviso corresponde a su vehículo: , NHTSA: 22V861 Asunto: Campaña de llamada a revisión por motivos de seguridad 90V2: módulo de control de la puerta de enlace Estimado propietario de un vehículo Audi: El presente aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tráfico y Vehículos Motorizados de EE. UU. Audi determinó que existe un defecto relacionado con la seguridad de los vehículos motorizados en ciertos vehículos Audi, modelos 2019-2022. Nuestros registros indican que usted es propietario de uno de los vehículos afectados por esta campaña. ¿Cuál es el problema? Si el líquido llega y entra al módulo de control de la puerta de enlace ubicado debajo del asiento trasero central, normalmente debido a un derrame de líquido en el asiento trasero, este se apaga como parte del plan de seguridad. El ingreso de agua o líquido en el módulo de control de la puerta de enlace puede llevar a varios errores internos debido a cortocircuitos en la unidad de control. El módulo de control de la puerta de enlace tiene un plan de seguridad en caso de que se detecten señales improbables en la unidad de control. Si se detectan tales señales improbables, la puerta de enlace apaga su función para evitar reacciones no deseadas del vehículo. El vehículo permanece dirigible y el sistema de frenos se puede operar totalmente. El motor entra en modo de emergencia y permanece en funcionamiento con potencia reducida. Reducir la potencia del motor puede causar un mayor riesgo de chocar en determinadas situaciones de conducción. ¿Qué haremos? Para corregir este defecto, su concesionario Audi autorizado instalará una cubierta protectora para el módulo de la puerta de enlace, lo que protegerá a la pieza del ingreso de líquidos. Este servicio tardará alrededor de una hora y se realizará de forma gratuita. No obstante, considere la posibilidad de que su concesionario necesite tiempo adicional para la preparación del servicio y la organización del horario del taller. ¿Qué debe hacer? Comuníquese de inmediato con su concesionario Audi autorizado para programar este servicio de revisión. También puede visitar el sitio www.audiusa.com y hacer clic en “Find a Dealer” (Buscar Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD concesionario) para encontrar un concesionario cercano a su domicilio y programar este servicio. ¿Qué precauciones debe tomar? Si el módulo de la puerta de enlace se apaga, aparecerán varios mensajes de advertencia. Los mensajes de error ocurren debido a la comunicación interrumpida entre varios sistemas. Aunque varios sistemas muestren una falla, no todos estos sistemas se ven afectados. Se les recomienda a los clientes que ven los mensajes de error que tomen medidas para que un concesionario Audi autorizado diagnostique o repare el vehículo de inmediato. Vehículos rentados y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de los diez (10) días posteriores a la recepción. Si cambió de dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario adjunta y envíenosla para que podamos actualizar nuestros registros. ¿De qué otra forma podemos ayudarlo? Si su concesionario Audi autorizado no puede completar esta tarea de forma gratuita en un plazo razonable o no está en condiciones de hacerlo, comuníquese con el Centro de experiencia del cliente Audi al 1-800-253-2834 o a través de la página “Contact Us” (Contáctenos) en el enlace www.audiusa.com. Comprobación de la elegibilidad de su vehículo para campañas de llamada a revisión o de servicio vigentes Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, utilice la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio) en www.audiusa.com e ingrese el número de identificación del vehículo (VIN). Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa y gratuita de seguridad de vehículos al 1-888-327-4236 (TTY: 1-800-424-9153) o ingresar a http://www.safercar.gov. Le pedimos disculpas por cualquier inconveniente que esto pueda ocasionarle; sin embargo, estamos tomando estas medidas para garantizar su seguridad y su continua satisfacción con el vehículo. Atentamente, Defensa del Consumidor de Audi

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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 90V2_DLR_LAUNCH Repair Available – Safety Recall 90V2 / Gateway Control Module This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: January 19, 2023 Issue: If liquid reaches and enters the gateway control module located under the rear middle seat, usually due to a liquid spill on the rear seats, it is being switched off as part of the safety concept. Water/liquid ingress into the gateway control module may lead to various internal errors due to short circuits within the control unit. The gateway control module has a safety concept in case implausible signals are detected in the control unit. If such implausible signals are detected, the gateway switches off its function in order to avoid unwanted vehicle reactions. The vehicle remains steerable and the brake system is fully operable. The engine goes into emergency mode and remains in operation with reduced power. Unexpected reduced engine power may create an increased risk of a crash in certain driving situations. Precautions Several warning messages will appear if the gateway control module shuts down. The error messages occur due to the interrupted communication between several systems. Even though several systems are displaying a malfunction, not all of these systems are impacted. Customers seeing error messages are advised to make arrangements to have the vehicle diagnosed/repaired by an authorized Audi dealer without delay. Repair:  REPAIR AVAILABLE – January 20, 2023 – Install a protective cover for the gateway control module which will protect the part from liquid ingress DESCRIPTION  See ELSA/ServiceNet for complete repair & claiming instructions  Check daily campaign open inventory report or OMD for affected vehicles in inventory  Repair every affected inventory vehicle before delivery to consumers. Parts Department: Dealers will be sent an initial allocation prior to customer notification. If no initial allocation was received, please reference the Repair Projection Tool to view your potential VIN population. Parts will be managed with a weekly Upper Order Limit. Please see Parts On Command (POC) for your Upper Order Limit quantity. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2020 2022 A6 ALLROAD 2,227 USA 2019 2022 A6 SEDAN 32,585 USA 2019 2022 A7 8,915 USA 2021 2022 RS6 AVANT 2,152 USA 2021 2022 RS7 1,809 USA 2020 2022 S6 SEDAN 1,781 USA 2020 2022 S7 1,414 CAN 2020 2022 A6 ALLROAD 227 CAN 2019 2022 A6 SEDAN 1,236 CAN 2019 2022 A7 1,087 CAN 2021 2022 RS6 AVANT 601 CAN 2021 2022 RS7 288 CAN 2020 2022 S6 SEDAN 154 CAN 2020 2022 S7 166 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – January 2023 IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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