28H7 – Ignition Switch – 2019-2020 Volkswagen Jetta

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 28H7_DLR_ADV Advance Notice – Safety Recall 28H7 / Ignition Switch This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: September 01, 2023 Issue: In vehicles equipped with a conventional ignition switch, the polyfuse can fail, particularly when the vehicle is operated in high temperature environments. If the polyfuse fails, it can result in the engine stalling while driving and failure of the vehicle’s electrical system, increasing the risk of a crash. Repair: • REPAIR NOT YET AVAILABLE • Check daily campaign open inventory report or OMD for affected vehicles in inventory. • Volkswagen is working to make a recall remedy available as soon as possible for the affected vehicles. Dealers and owners will be notified in writing once the recall remedy work can be performed. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2019 2020 JETTA 47,651 CAN 2019 2020 JETTA 6,786 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE-

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-604 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : AUG 30, 2023 NHTSA Recall No. : 23V-604 Manufacturer Recall No. : 28H7 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 47,651 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2020 VOLKSWAGEN JETTA Vehicle Type : Body Style : Power Train : NR Descriptive Information : 1) The vehicle population was determined by vehicle assembly records. Quality data identifies the issue in certain Volkswagen Jetta vehicles with a physical ignition switch manufactured from September 2018 to December 2019. 2) Vehicles not included in the recall: a) do not have a physical ignition switch, b) have technical differences and significantly lower incidence rates, or c) were manufactured outside the suspect production range. JETTA: 47651 Production Dates : SEP 03, 2018 – DEC 21, 2019 VIN Range 1 : Begin : 3VWC57BU6KM074155 End : 3VWCB7BU6LM017531 ✔ Not sequential Description of Defect : Description of the Defect : In vehicles equipped with a conventional ignition switch, the polyfuse can fail, particularly when the vehicle is operated in high temperature environments. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the polyfuse fails, it can result in the engine stalling while driving and failure of the vehicle’s electrical system, increasing the risk of a crash. Description of the Cause : Root cause is still under investigation. Identification of Any Warning that can Occur : If the recall issue is present, there are two (2) warnings that will appear in the instrument cluster: 1st: “Ignition switch off, safely stop the vehicle”, 2nd: “Starter system faulty, please service vehicle” . Part 573 Safety Recall Report 23V-604 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Ignition switch Component Description : Ignition switch Component Part Number : 5Q1 905 865 Supplier Identification : Component Manufacturer Name : Volkswagen de Mexico Address : Km. 116 Autopista Mexico-Puebla Puebla Foreign States 72700 Country : Mexico Chronology : CW 05 – 10 /2023: In the course of routine field monitoring by VWGoA, an individual case of a failed ignition switch was escalated as a potential safety topic for the first time. On site vehicle analysis confirmed that the ignition switch failed. Further analysis started to better define the topic. April 12, 2023: Based on a large number of field claims observed during ongoing field monitoring, VWGoA escalates topic to the Product Safety Committee. April 2023 – August 2023: Analysis of topic conducted to identify possible root cause, potential population, and safety impact. August 23, 2023: The Volkswagen Product Safety Committee decided a safety recall. Volkswagen is aware of 2,654 warranty claims, dating between August 2019 and August 2023. Description of Remedy : Description of Remedy Program : The ignition switch will be replaced free of charge. Volkswagen will offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : The remedy component can be distinguished from the recalled component because the remedy component comes from a different supplier. Identify How/When Recall Condition was Corrected in Production : Vehicles produced after December 2019 exhibit significantly lower incidence rates. Volkswagen is still investigating to identify the root cause. Recall Schedule : Part 573 Safety Recall Report 23V-604 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : Dealers: On or before September 01, 2023 / Owners on or before October 27, 2023. Planned Dealer Notification Date : SEP 01, 2023 – SEP 01, 2023 Planned Owner Notification Date : OCT 27, 2023 – OCT 27, 2023 * NR – Not Reported

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