NHTSA Campaign Number: 17V287
Manufacturer Volkswagen
Group of America, Inc.
Components SEATS
Potential Number of Units Affected 23
Incorrect Head Restraints Installed/FMVSS 202a
If the seat occupant’s head is inadequately restrained in the event of a crash, they have an increased risk of injury.
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016-2017 CC vehicles.
Incorrect front seat head restraints (rests) may have been installed, possibly resulting in the seat occupant’s head being inadequately restrained in the event of a crash.
As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, “Head Restraints.”
Remedy
Volkswagen will notify owners, and dealers will replace the front seat head restraints, free of charge.
The recall is expected to begin in June 2017.
Owners may contact Volkswagen customer service at 1-800-893-5298.
Volkswagen’s number for this recall is 72G5.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Volkswagen has a Recall
VOLKSWAGEN DEALERSHIP COMMUNICATION
| Date: | May 10, 2017 |
| To: | Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator |
| Subject: | Advance Notice – Compliance Recall 72G5 – Front Seat Head Restraints – USA Only Certain 2016-2017 MY Volkswagen CC |
IMPORTANT NOTICE TO DEALERS – FOR IMMEDIATE DISTRIBUTION
Volkswagen has notified NHTSA about the upcoming compliance recall described in this letter.
| CODE | 72G5 |
|---|---|
| AFFECTED VEHICLES | Certain 2016-2017 MY Volkswagen CC
Volkswagen |
| RECALL DESCRIPTION | During vehicle production, non US-specification head restraints were installed in the front seats in affected vehicles. This makes the vehicle non-compliant with federal regulatory requirements. |
| CORRECTIVE ACTION | Repair information will be provided to dealers when parts and repair instructions become available to support this recall.
Dealers will replace the front seat head restraints at no cost to customers. |
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
If you have any questions or require additional assistance, please contact Warranty. As always, any press inquiries should be directed to Volkswagen Public Relations.
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