NHTSA Campaign Number: 17V297
Manufacturer Volkswagen
Group of America, Inc.
Components POWER TRAIN
Potential Number of Units Affected 5
Vehicle may Roll Despite being in ‘Park’
Despite selecting ‘Park’, if the parking brake is not applied, the vehicle may rollaway, increasing the risk of a crash.
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Audi Q5 vehicles.
Due to a manufacturing defect within the gearbox, despite selecting the Park position, the vehicle may still unexpectedly roll.
Remedy
Audi will notify owners, and dealers will replace the gearbox in the affected vehicles, free of charge.
The recall is expected to begin in May 2017.
Owners may contact Audi customer service at 1-800-253-2834.
Volkswagen’s number for this recall is 37K6.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Volkswagen has a Recall
| Date: | May 15, 2017 |
| To: | Audi Dealer Principal, Service Manager, Warranty Administrator, Sales Manager & Parts Manager, General Manager |
| From: | Audi Customer Protection |
| Subject: | Advance Notice – Safety Recall 37K6 – Gearbox – USA ONLY
Certain 2017 MY Audi |
Audi has notified NHTSA about the upcoming safety recall described in this letter.
| CODE | 37K6 |
|---|---|
| AFFECTED VEHICLES | Certain 2017 MY Audi Q5
Audi All affected vehicles are held and are in the process of being repaired. |
| RECALL DESCRIPTION | Due to a manufacturing defect within the gearbox, when the shift selector is moved to the Park position the gearbox may not engage the parking pawl. If this happens and the parking brake is not set, the vehicle could roll unexpectedly and cause injury to people and damage to property. |
| PRECAUTIONS | Until this recall repair has been performed, customers with affected vehicles are advised to always set the parking brake after placing the vehicle in Park. |
| CORRECTIVE ACTION | Dealers will replace the gearbox in affected vehicles at no cost to customers.
Audi |
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
If you have any questions or require additional assistance, please contact Warranty. As always, any press inquiries should be directed to Audi Public Relations.
Audi Customer Protection
- Prevents overheating, reducing elevated operating temperatures up to 40 degrees Farenheit - Optimizes total transmission performance
- Eliminates transmission fluid foaming and oxidation and reduces wear throughout the transmission
- Eliminates clutch chatter and torque converter shudder; Softens and modifies harsh shifts making them quicker in duration
- Extends fluid life / Raises the thermal and oxidative stability of the fluid
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- Helps fluid systems work smoother and last longer.
- Safe in most types of automatic transmission fluid, hydraulics, or power steering fluid systems. Safe for conventional and synthetic fluids.
- Dissolves and liquefies harmful gum and varnish buildup in fluid
- Cleans and lubricates valve bodies, shift actuators and solenoids. Helps to control moisture in fluid.
- Will not swell seals or harm gaskets, O-rings, or clutch material
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