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May 15, 2024 NHTSA CAMPAIGN NUMBER: 24V344000
Instrument Panel Display Malfunction/FMVSS 101
Displays that do not show critical information, such as vehicle speed or the rearview camera image, increase the risk of a crash.
NHTSA Campaign Number: 24V344000
Manufacturer Volkswagen Group of America, Inc.
Components BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM
Potential Number of Units Affected 79,953
Summary
Volkswagen Group of America, Inc. (VW) is recalling certain 2021-2023 ID.4 vehicles. Due to a software issue, affected vehicles may experience center displays and instrument panel displays that do not boot, or that sporadically reset. This can result in loss of speedometer information or loss of rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, “Control and Displays” and 111, “Rear Visibility.”
Remedy
Dealers will update the vehicle software, free of charge. Owner notification letters are expected to be mailed July 12, 2024. Owners may contact VW customer service at 1-800-893-5298. VW’s number for this recall is 919A.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Volkswagen has a Recall
Affected Vehicles
| Country | Beginning Model Year | Ending Model Year | Vehicle | Vehicle Count |
| USA | 2021 | 2023 | ID.4 | 79,953 |
| CAN | 2021 | 2023 | ID.4 | 8,051 |
Issue:
Certain software characteristics in affected software versions may lead to vehicles experiencing center displays and dashboard displays that do not boot, or that sporadically reset. This can result in loss of speedometer information or loss of rearview camera image. As a result, these vehicles fail to comply with regulatory requirements. If the rear view camera display is delayed or not displaying an image, there is an increased risk of crash or injury when the vehicle is backing up. If the instrument panel display is not working or reboots, the driver would not be able to see important vehicle information (such as the vehicle speed) which could result in an increased risk of a crash.
Repair:
- REPAIR NOT YET AVAILABLE
- Dealers and owners will be notified in writing once the remedy is available.
- Check daily campaign open inventory report or OMD for affected vehicles in inventory.
Chronology :
April 28, 2023: Agenda item added to Quarterly Meeting by the NHTSA triggered analysis into the topic. Root cause analysis started.
May 24, 2023: Topic was first presented in the VWAG Product Safety Committee. The failure modes certain potential software bugs were identified that could potentially lead to these failure modes. Some known bugs were already fixed in an earlier software version (SW 0561). Duration of unwanted behavior after resets unclear.
May 24, 2023: Quarterly meeting with the NHTSA where the topic of instrument panel failures was discussed.
June 14, 2023: Topic was presented again in the VWAG Product Safety Committee. Definitive root cause in the requested VOQ field vehicles could not be established. Duration of unwanted behavior after resets and differences between the software version presented and discussed.
July 25, 2023: Volkswagen discussed rollout strategy with the NHTSA and provided detailed technical explanation of known root causes presented. It was confirmed that highly sporadic faults based on diverse root causes will be fixed, either directly if identifiable or by robustness measures.
February 28, 2024: The topic and a planned software rollout in the field were presented to the NHTSA in the Quarterly Meeting.
April 16, 2024: The NHTSA conveyed its position that the failures affect FMVSS compliance and need to be addressed by a recall.
May 08, 2024: The VWAG Product Safety Committee reviewed the current all the current and past results from the activities and the input from the NHTSA and decided to conduct a non-compliance recall. Volkswagen is aware of 354 warranty claims dating from 04/18/2023-02/27/2024.
Volkswagen is not aware of any crashes or injuries related to this issue.
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| VOLKSWAGEN | ID.4 | 2021-2023 |
3 Associated Documents
Manufacturer Notices(to Dealers,etc)
RCMN-24V344-6815.pdf 229.506KB
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Recall 573 Report
RCLRPT-24V344-3861.PDF 216.084KB
Recall Acknowledgement
RCAK-24V344-8226.pdf 744.277KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V344&docType=RCL
Reprogramming
Overview – Introduction
The Immobilizer is a theft-deterrent device that adds a layer of security to VWGoA vehicles that include the following brands: Audi, Bentley, Lamborghini, and VW. Certain repairs such as replacing emission parts cannot be performed without resetting the immobilizer code for the vehicle. This is done by a technician using the VAS for PC software to synchronize the immobilizer code embedded in the ignition key with other codes resident on parts such as the Transmission Control Module, Engine Control Module, and Instrument Cluster.
Before you can replace an emission part
Whenever you replace an emission-related control module, the immobilizer must be reset using the VAS for PC software. This can only be done if you meet the following requirements:
- You have enrolled into the program (see step 1 - Complete Pass Thru Enrollment Forms)
- You have received an email from VWGoA that contains a Security ID and Password to access the immobilizer application hosted in Germany
- You have received an email from VWGoA that contains a certificate file (e.g. IndepeDeale.30001.300999.pfx)
- You have installed the certificate onto your PC
- You have obtained a J 2534-1 Pass Thru device (see recommended J 2534-1 Pass Thru devices)
- You have performed the steps outlined in VAS for PC Setup
Recommended J 2534-1 Pass Thru devices
Pass thru devices are available for purchase from a recommended Manufacturer for registered workshops to perform Immobilizer functions. The Pass Thru devices that have been tested to work with VAS for PC follow:
Available from ACTIA Corp. https://www.actiaus.com, https://www.passthruxs.com or (734) 266-2083 |
|
 |
Available from Drew Technologies, Inc. https://www.drewtech.com or (734) 222-5228 |
Available from Blue Streak Electronics https://www.bsecorp.com or (905) 669-4812 Email at Info@bsecorp.com |
|
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Available from Dearborn Group Technology https://www.dgtech.com or (248) 488-2080 Email at sales@dgtech.com |
Note: Currently, Pass Thru re-programming supports SAE J2534-1 version 4.04 only. Please ensure that you have installed the appropriate driver for your Pass Thru device. For details read the documentation shipped with your device or contact the manufacturer.
Immobilizer-Reprogramming-Instructions
J2534 Pass Thru devices
- 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
- 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
- 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
- 【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, Subaru, & VW/Audi.
- Supports Current GM Vehicles: Now includes CAN-FD, DoIP (Diagnostics over Internet Protocol - as defined in J2534-2) and support for J2534 version 5.0. This is the tool that GM dealerships use for diagnostics and reprogramming.
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- Stay up-to-date with thelatest firmware and support of the SM2Pro J2534VCI ECUs programmer, ensuring reliable perform and optimalresults.
- The SM2Pro J2534VCI ECUs programmer is a trustedtool for professional technicians, offering comprehensive functionality and easy integration into your workflows.
- The SM2Pro J2534VCI ECUs programmer offersadvanced functionality for efficient and precise ECUs programming.
- With its 67IN1 without dongle & OBDcompatibility, the SM2Pro J2534VCI ECUs programmer provides a versatilesolution for read and write operations.
- Experienceseamless ECUs programming with the SM2Pro J2534VCI, designed to streamlines the read and write processes for enhanced efficiency.
- 【Autel MaxiFlash VCI】👉The MaxiFlash VCI is a bluetooth-enabled vehicle communication interface (VCI) and a J2534-1 and J2534-2 compliant pass-thru programming device. Compatible with the MaxiSYS MS909 advanced diagnostics tablet. The MaxiFlash VCI supports CAN FD, 4 CAN Channels, D-PDU, ISO22900-1 & ISO 22900-2 protocols and is RP1210 compliant.
- 【Programming Compatibility】👉The MaxiFlash VCI is a D-PDU, SAE J2534 & RP1210 compliant PassThru programming interface. Using the updated OEM software, it is capable of replacing the existing software/firmware in the Electronic Control Units (ECU), programming new ECUs, and fixing software-controlled drivability issues and emission issues.
- 【Communication Compatibility】👉The MaxiFlash VCI supports Bluetooth (BT), Wi-Fi, and USB communications. It can transmit vehicle data to the tablet with or without a cable connection. In open areas, the working range of the transmitter through Bluetooth communication is up to 328 feet (about 100 m). The working range of 5G Wi-Fi is up to 164 feet (50 m). If the signal is lost due to being taken out of range, communication will be restored once the tablet is within range.
- 👉The MaxiFlash VCI can be used with a Windows computer with applicable OE subscription for vehicle module programming and when connected to the MaxiSYS MS909 tablet for BMW and for Mercedes (compatible) vehicle module programming.
- 👉Includes One-Year Limited Warranty. This VCI Kit also includes an Autel Main Cable V2.0, USB 2.0 cable, and AC/DC adapter. 🚦If you have any other question, feel free to contact 📧 mbdh2022@outlook. com 📧
- 【Why Choose LAUNCH scanner X431 PRO5】It is the original LAUNCH X431 scan tool, the 2024 upgraded version of PROS V+, X431 PRO3 and V+ 4.0, which is a worthwhile investment for repair shops and mechanics. LAUNCH X431 PRO 5, all is set to OE-level standards with 1) J2534 ECU Programming & 50+ service same as PAD Series; 2) Bi-directional control + All system diagnostics as Snap-on scanner; 3) Online Coding functions directly connect to OEM server; 4) Top-notch Topology Mapping function
- 【J2534 Programming with Smart Box 3.0】 What is super SmartBox 3.0 VCI? Worth 1000$, Smart Box 3.0 is backed on new ISO9141/J1850/SAE J2610/CANFD/DOIP, which enables you to run 14x quicker data trans and advanced OEM J2534 reprogramming for B-MW, Ben-z, F-ord, Jaguar, Land Rover, GW, Volvo, etc. (please reach to us for more details). It also serves as a wireless VCI allowing the vehicle to transmit data to the diagnostic tablet without a physical connection.
- 【New Released Topology Mapping】Update your X431 PRO 5 to V 7.03.014 to gain Topology Mapping function. This advanced feature, typically found only on tools costing over $3000, provides a comprehensive view of a vehicle's data bus configurations, improving repair efficiency by up to 90%. With just one click, you can gain insights into the layout of a vehicle's system and clear any troubles. Compatibility with your vehicle's brand should be verified by checking the VIN before purchasing.
- 【LAUNCH X431 PRO 5 with Powerful 50+ Services】Especially designed for pro mechanics and big repair shops, Launch X431 scanner PRO5 is equipped with 50+ hot reset functions for 150 car makes which same as X431 PAD serious. Easy to navigate and help you do ABS Bleeding, TPMS Reset, Oil Reset, EPB Reset, Suspension, BMS, Injector Coding, IMMO, Power balance, Throttle Matching and more. 🚩Notice: we offer 2-year f ree update while other brands generally 1 year.
- 【A-ctive Test + ECU Coding】Come with appealing bi-directional control to troubleshoot all possible problems for full systems within 5 min.This LAUNCH X431 PRO scanner even develops all practical functions needed by all technicians:1) ECU Coding for replacing, match, relearn, recode new ECU modules;2) Online Coding for B-MW, VW, Porsche, Ben-z to surf OEM data;3) VAG Guided functions ease complex issues;4) Personalization & ADAS improving car performance and driving safety.
Last update on 2024-06-16 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 919A_DLR_ADV
Advance Notice – Compliance Recall 919A / Vehicle Software
This notice is for:
All Dealer Personnel
Date:
May 17, 2024
Issue:
Certain software characteristics in affected software versions may lead to vehicles experiencing center displays and dashboard displays that do not boot, or that sporadically reset. This can result in loss of speedometer information or loss of rearview camera image. As a result, these vehicles fail to comply with regulatory requirements. If the rear view camera display is delayed or not displaying an image, there is an increased risk of crash or injury when the vehicle is backing up. If the instrument panel display is not working or reboots, the driver would not be able to see important vehicle information (such as the vehicle speed) which could result in an increased risk of a crash.
Repair:
• REPAIR NOT YET AVAILABLE
• Dealers and owners will be notified in writing once the remedy is available.
• Check daily campaign open inventory report or OMD for affected vehicles in inventory.
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2021
2023
ID.4
79,953
CAN
2021
2023
ID.4
8,051
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
Notes:
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-344
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volkswagen Group of America, Inc. MAY 15, 2024 NHTSA Recall No. : 24V-344 Manufacturer Recall No. : 919A Manufacturer Information :
Manufacturer Name : Volkswagen Group of America, Inc.
Address : 3800 Hamlin Road
Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population :
Number of potentially involved : 79,953 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2023 VOLKSWAGEN ID4
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by field data records. Vehicles included in the recall are equipped with software versions prior to the introduction of certain bug fixes and robustness improvements.
Vehicles not included in the recall already have updated software versions. Estimated percentage with defect: less than 1%
Production Dates : MAR 06, 2020 – NOV 02, 2023 VIN Range 1 : Begin : WVGDMPE25MP000464 End : 1V2JNPE80PC049686 ✔ Not sequential Description of Noncompliance :
Description of the Noncompliance :
Certain software characteristics in affected software versions may lead to vehicles experiencing center displays and dashboard displays that do not boot, or that sporadically reset. This can result in loss of speedometer information or loss of rearview camera image. As a result, these vehicles fail to comply with FMVSS No. 101 and 111. FMVSS 1 : 101 – Control and displays FMVSS 2 : 111 – Rear visibility
Description of the Safety Risk : If the rear view camera display is delayed or not displaying an image, there is an increased risk of crash or injury when the vehicle is backing up. If the instrument panel display is not working or reboots, the driver would not be able to see important vehicle information (such as the vehicle speed) which could result in an increased risk of a crash.
Description of the Cause : Certain software characteristics in affected software versions may lead to vehicles experiencing center displays and dashboard displays that do not boot,
or that sporadically reset. Part 573 Safety Recall Report 24V-344 Page 2 Identification of Any Warning
that can Occur : None Involved Components : Component Name 1 : Control unit/infotainment module Component Description : Control unit/infotainment module Component Part Number : 10A.035.8**.* Supplier Identification : Component Manufacturer
Name : LG Electronics Address : NR
Mlawa Foreign States 06-500
Country : Poland Chronology :
April 28, 2023: Agenda item added to Quarterly Meeting by the NHTSA triggered analysis into the topic. Root cause analysis started.
May 24, 2023: Topic was first presented in the VWAG Product Safety Committee. The failure modes certain potential software bugs were identified that could potentially lead to these failure modes. Some known bugs were already fixed in an earlier software version (SW 0561). Duration of unwanted behavior after resets unclear.
May 24, 2023: Quarterly meeting with the NHTSA where the topic of instrument panel failures was discussed. June 14, 2023: Topic was presented again in the VWAG Product Safety Committee. Definitive root cause in the requested VOQ field vehicles could not be established. Duration of unwanted behavior after resets and differences between the software version presented and discussed.
July 25, 2023: Volkswagen discussed rollout strategy with the NHTSA and provided detailed technical explanation of known root causes presented. It was confirmed that highly sporadic faults based on diverse root causes will be fixed, either directly if identifiable or by robustness measures.
February 28, 2024: The topic and a planned software rollout in the field were presented to the NHTSA in the Quarterly Meeting.
April 16, 2024: The NHTSA conveyed its position that the failures affect FMVSS compliance and need to be addressed by a recall.
May 08, 2024: The VWAG Product Safety Committee reviewed the current all the current and past results from the activities and the input from the NHTSA and decided to conduct a non-compliance recall. Volkswagen is The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-344
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
aware of 354 warranty claims dating from 04/18/2023-02/27/2024. Volkswagen is not aware of any crashes or injuries related to this issue.
Description of Remedy :
Description of Remedy Program : To correct the non-compliance, a software update will be provided free of
charge.
Volkswagen will offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The updated software will contain certain bug fixes and robustness improvements to prevent software resets and rearview camera/ dashboard display issues.
Updated software introduced into production as of CW24, 2023. Recall Schedule :
Description of Recall Schedule : Dealers: on or before May 17, 2024; Owner notice: on or before July 12,
2024.
Planned Dealer Notification Date : MAY 17, 2024 – MAY 17, 2024
Planned Owner Notification Date : JUL 12, 2024 – JUL 12, 2024
* NR – Not Reported
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SEOCONTENT-END