919A – Vehicle Software – 2021-2023 Volkswagen ID.4

Manufacturer Notices(to Dealers,etc)

RCMN-24V344-6815.pdf 229.506KB

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VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 919A_DLR_ADV
Advance Notice – Compliance Recall 919A / Vehicle Software
This notice is for:
All Dealer Personnel
Date:
May 17, 2024
Issue:
Certain software characteristics in affected software versions may lead to vehicles experiencing center displays and dashboard displays that do not boot, or that sporadically reset. This can result in loss of speedometer information or loss of rearview camera image. As a result, these vehicles fail to comply with regulatory requirements. If the rear view camera display is delayed or not displaying an image, there is an increased risk of crash or injury when the vehicle is backing up. If the instrument panel display is not working or reboots, the driver would not be able to see important vehicle information (such as the vehicle speed) which could result in an increased risk of a crash.
Repair:
• REPAIR NOT YET AVAILABLE
• Dealers and owners will be notified in writing once the remedy is available.
• Check daily campaign open inventory report or OMD for affected vehicles in inventory.
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2021
2023
ID.4
79,953
CAN
2021
2023
ID.4
8,051
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
Notes:
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-344
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volkswagen Group of America, Inc. MAY 15, 2024 NHTSA Recall No. : 24V-344 Manufacturer Recall No. : 919A Manufacturer Information :
Manufacturer Name : Volkswagen Group of America, Inc.
Address : 3800 Hamlin Road
Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population :
Number of potentially involved : 79,953 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2023 VOLKSWAGEN ID4
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by field data records. Vehicles included in the recall are equipped with software versions prior to the introduction of certain bug fixes and robustness improvements.
Vehicles not included in the recall already have updated software versions. Estimated percentage with defect: less than 1%
Production Dates : MAR 06, 2020 – NOV 02, 2023 VIN Range 1 : Begin : WVGDMPE25MP000464 End : 1V2JNPE80PC049686 ✔ Not sequential Description of Noncompliance :
Description of the Noncompliance :
Certain software characteristics in affected software versions may lead to vehicles experiencing center displays and dashboard displays that do not boot, or that sporadically reset. This can result in loss of speedometer information or loss of rearview camera image. As a result, these vehicles fail to comply with FMVSS No. 101 and 111. FMVSS 1 : 101 – Control and displays FMVSS 2 : 111 – Rear visibility
Description of the Safety Risk : If the rear view camera display is delayed or not displaying an image, there is an increased risk of crash or injury when the vehicle is backing up. If the instrument panel display is not working or reboots, the driver would not be able to see important vehicle information (such as the vehicle speed) which could result in an increased risk of a crash.
Description of the Cause : Certain software characteristics in affected software versions may lead to vehicles experiencing center displays and dashboard displays that do not boot,
or that sporadically reset. Part 573 Safety Recall Report 24V-344 Page 2 Identification of Any Warning
that can Occur : None Involved Components : Component Name 1 : Control unit/infotainment module Component Description : Control unit/infotainment module Component Part Number : 10A.035.8**.* Supplier Identification : Component Manufacturer
Name : LG Electronics Address : NR
Mlawa Foreign States 06-500
Country : Poland Chronology :
April 28, 2023: Agenda item added to Quarterly Meeting by the NHTSA triggered analysis into the topic. Root cause analysis started.
May 24, 2023: Topic was first presented in the VWAG Product Safety Committee. The failure modes certain potential software bugs were identified that could potentially lead to these failure modes. Some known bugs were already fixed in an earlier software version (SW 0561). Duration of unwanted behavior after resets unclear.
May 24, 2023: Quarterly meeting with the NHTSA where the topic of instrument panel failures was discussed. June 14, 2023: Topic was presented again in the VWAG Product Safety Committee. Definitive root cause in the requested VOQ field vehicles could not be established. Duration of unwanted behavior after resets and differences between the software version presented and discussed.
July 25, 2023: Volkswagen discussed rollout strategy with the NHTSA and provided detailed technical explanation of known root causes presented. It was confirmed that highly sporadic faults based on diverse root causes will be fixed, either directly if identifiable or by robustness measures.
February 28, 2024: The topic and a planned software rollout in the field were presented to the NHTSA in the Quarterly Meeting.
April 16, 2024: The NHTSA conveyed its position that the failures affect FMVSS compliance and need to be addressed by a recall.
May 08, 2024: The VWAG Product Safety Committee reviewed the current all the current and past results from the activities and the input from the NHTSA and decided to conduct a non-compliance recall. Volkswagen is The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-344
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
aware of 354 warranty claims dating from 04/18/2023-02/27/2024. Volkswagen is not aware of any crashes or injuries related to this issue.
Description of Remedy :
Description of Remedy Program : To correct the non-compliance, a software update will be provided free of
charge.
Volkswagen will offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The updated software will contain certain bug fixes and robustness improvements to prevent software resets and rearview camera/ dashboard display issues.
Updated software introduced into production as of CW24, 2023. Recall Schedule :
Description of Recall Schedule : Dealers: on or before May 17, 2024; Owner notice: on or before July 12,
2024.
Planned Dealer Notification Date : MAY 17, 2024 – MAY 17, 2024
Planned Owner Notification Date : JUL 12, 2024 – JUL 12, 2024
* NR – Not Reported

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