69R6 – Driver Frontal Airbag Inflator (Takata) – 2009-2012 Audi

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source. 

• Campaign status must show “open.”
• If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.

On or about September 28, 2018, this campaign code will show open on the affected criteria 05 through 20 vehicles in Elsa.

Owner letter examples are included in this bulletin for your reference.

IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.  Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.

• This 15-day supply calculation will be updated TWICE EACH WEEK on Mondays and Wednesdays.
• To ensure a consistent flow of replacement parts to your dealerships, parts will be allocated and delivered to your dealership TWICE EACH WEEK as well.
• Replenishment parts are scheduled to be delivered to your dealership on both Wednesday and Friday each week.
• Please manage your appointments and work flow with this replenishment strategy in mind.

In the unlikely event that you encounter a situation where you have an unexpected customer for a Takata campaign and do not have the proper inflator in stock, please follow the following process: 

1. Write a repair order and place the customer in a loaner.
2. Write the required part number on the face of the R.O.
3. Scan and email a copy of the repair order to VWoAPartsSpecialists@vw.com An order will be placed for that individual customer.

Your supply level will be checked prior to an order being placed. If your inventory appears sufficient, your order will not be placed.

To have a part that is not in the 15 day allocation program: 

 Contact Parts Specialist: via phone (800-767-6552), Chat/ Text via POC or Email at VWoAPartsSpecialists@vw.com with VIN to order.

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.

If customer refused campaign work:

• U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
• Canada dealers: Upload the repair order to Audi WIN/Operations/Campaign Closure.         

Unsold vehicle: 7 90

05 and 8H