January 30, 2018
Driver’s Frontal Air Bag Inflator May Rupture
In the event of a crash necessitating deployment of the driver’s frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
NHTSA Campaign Number: 18V082
Manufacturer Volkswagen
Group of America, Inc.
Components AIR BAGS
Potential Number of Units Affected 97,440
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2012 Audi Q5 and 2010-2012 Audi A5 Cabriolet and S5 Cabriolet vehicles. Upon deployment of the driver’s frontal air bag, excessive internal pressure may cause the inflator to explode.
Remedy
Audi will notify owners, and dealers will replace the driver’s frontal air bag inflator with an alternative inflator, free of charge. The recall began February 23, 2018. Owners may contact Volkswagen customer service at 1-800-253-2834. Volkswagen’s number for this recall is 69R6. Note: This recall partially supersedes recall 16V-078.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Audi has a Recall
Safety Recall
Code: 69R6
Revision
| Subject | Driver Frontal Airbag Inflator (Takata) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Revision Summary | Updated instructions for criteria 05 through 20. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Release Date | September 28, 2018 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Affected Vehicles | U.S.A. & Canada: Certain 2006-2013 MY Audi vehicles equipped with a Takata driver frontal airbag
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
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| Problem Description | The driver airbag may explode in a crash with airbag deployment. Sharp metal fragments can hit people and cause serious injury or death. Owners should schedule this recall repair immediately, even if an interim repair was recently done. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Corrective Action | Replace the driver frontal airbag inflator (final remedy repair). | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Code Visibility | On or about September 28, 2018, criteria 05 through 20 affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD Web). A list was not posted for dealers who did not have any affected vehicles.
On or about September 28, 2018, this campaign code will show open on the affected criteria 05 through 20 vehicles in Elsa. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Owner Notification | Owner notification will take place according to the schedule provided by the National Highway Traffic Safety Administration (NHTSA).
Owner letter examples are included in this bulletin for your reference. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Additional Information | Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Parts Information | 15 Day Supply Parts will be allocated to dealers:
In the unlikely event that you encounter a situation where you have an unexpected customer for a Takata campaign and do not have the proper inflator in stock, please follow the following process:
Your supply level will be checked prior to an order being placed. If your inventory appears sufficient, your order will not be placed. To have a part that is not in the 15 day allocation program: Contact Parts Specialist: via phone (800-767-6552), Chat/ Text via POC or Email at VWoAPartsSpecialists@vw
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| Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:
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| Service Number | 69R6 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Damage Code | 0099 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Parts Vendor Code | 002 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Causal Indicator | *Mark airbag inflator as causal part | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Vehicle Wash/Loaner | Do not claim wash/loaner under this action | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Vehicles have more than one criteria. Claim all applicable criteria listed below on one claim. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Criteria I.D. | 01 and 8R | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Install new airbag inflator.
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| Criteria I.D. | 02 and 8R | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Install new airbag inflator.
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| Criteria I.D. | 03 and 8F | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Install new airbag inflator.
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| Criteria I.D. | 05 and 8P or
05 and 8H | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Install new airbag inflator.
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| Criteria I.D. | 06 and 8P | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Install new airbag assembly.
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| Criteria I.D. | 07 and 8P | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Install new airbag assembly.
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| Criteria I.D. | 08 and 8P | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Install new airbag assembly.
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| Criteria I.D. | 09 and 8H | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Install new airbag assembly.
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| Criteria I.D. | 10 and 8H | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Install new airbag assembly.
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| Criteria I.D. | 11 and 8H | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Install new airbag assembly.
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| Criteria I.D. | 12 and 8H | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Install new airbag assembly.
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| Criteria I.D. | 13 and 8H | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Install new airbag assembly.
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| Criteria I.D. | 14 and 8H | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Install new airbag assembly.
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| Criteria I.D. | 15 and 8H | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Install new airbag assembly.
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| Criteria I.D. | 16 and 8H | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Install new airbag assembly.
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| Criteria I.D. | 17 and 8H | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Install new airbag assembly.
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| Criteria I.D. | 18 and 8H | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Install new airbag assembly.
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| Criteria I.D. | 19 and 8H | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Install new airbag assembly.
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| Criteria I.D. | 20 and 8H | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Install new airbag assembly.
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10 Affected Products
Vehicles
18 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-18V082-0577.pdf 40.676KB
ISSUED Owner Notification Letter(Part 577) – PRI
RCONL-18V082-6365.pdf 51.097KB
Remedy Instructions and TSB – Audi Revision Subject Driver Frontal Airbag Inflator (Takata) Revision Summary Repair availability chart updated. Work instructions updated to reflect data matrix code on the new inflators. Release Date March 08, 2018
RCRIT-18V082-6745.pdf 1159.521KB
Manufacturer Notices(to Dealers,etc) – Audi Date: January 30, 2018 Subject: Safety Recall 69R6 – Driver Frontal Airbag Inflator (Takata) Certain 2009-2013 MY Audi Vehicles Equipped with a Takata Driver Frontal Airbag
Defect Notice 573 Report
RCLRPT-18V082-1143.pdf 217.805KB
Recall Acknowledgement
RCAK-18V082-3655.pdf 247.427KB
Remedy Instructions and TSB – February 1, 2018
RCRIT-18V082-1533.pdf 1022.065KB
Remedy Instructions and TSB – Revision Summary Repair availability chart updated. Release Date May 18, 2018
RCRIT-18V082-4164.pdf 1159.239KB
Remedy Instructions and TSB – Revision Subject Driver Frontal Airbag Inflator (Takata) Revision Summary Updated instructions for the mandatory Takata parts return process in Appendix B. Release Date July 21, 2018
RCRIT-18V082-5403.pdf 1924.014KB
Recall Quarterly Report #2, 2018-2
RCLQRT-18V082-3064.PDF 214.646KB
Recall Quarterly Report #1, 2018-1
RCLQRT-18V082-6102.PDF 214.534KB
Manufacturer Notices(to Dealers,etc) – Audi Revision Available – Safety Recall 69R6 / Driver Frontal Airbag Inflator (Takata)Date: September 27, 2018
Remedy Instructions and TSB
RCRIT-18V082-2272.pdf 1228.444KB
ISSUED Owner Notification Letter(Part 577) – PRI_V2
RCONL-18V082-1452.pdf 170.853KB
ISSUED Owner Notification Letter(Part 577) – V2
RCONL-18V082-7297.pdf 100.502KB
Recall Quarterly Report #3, 2018-3
RCLQRT-18V082-6181.PDF 211.364KB
Date February 19, 2019 Campaign Tip
RMISC-18V082-4858.pdf 105.568KB
Recall Quarterly Report #4, 2018-4
RCLQRT-18V082-6350.PDF 211.478KB
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