NHTSA Campaign Number: 18V324
Manufacturer Volkswagen
Group of America, Inc.
Components SUSPENSION
Potential Number of Units Affected 360
A loose or improperly tightened ball joint nut can result in the separation of the lower ball joint causing steering, traction or other stability issues, increasing the risk of a crash.
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Tiguan long wheel base (LWB) vehicles. The nut that holds the lower ball joint of the front wheel on each side of the vehicle may be loose or improperly tightened.
Remedy
Volkswagen has notified owners, and dealers will replace the nut on the lower ball joint, free of charge. The recall began May 30, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 40N4. Note: owners are advised not to drive their vehicle until the recall repair has been performed.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Volkswagen has a Recall
Safety Recall
Code: 40N4
| Subject | Lower Ball Joint Nuts | ||||||
| Release Date | May 25, 2018 | ||||||
| Affected Vehicles | U.S.A. & CANADA: Certain 2018 MY Tiguan
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
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| Problem Description | The nut holding the lower ball joint of the front wheel in each side may be loose or improperly torqued. A loose or improperly torqued ball joint nut can result in dislocation of the lower ball joint. This may cause steering, traction or other stability issues relating to the front wheels and potentially result in a crash. | ||||||
| Corrective Action | Replace the nut of the lower ball joint (ball joint to wheel bearing housing) on both sides of each affected vehicle. | ||||||
| Stop-Drive Information |
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| Parts Information | Order parts as needed to support scheduled vehicle repairs. If additional parts are needed for critical cases, please contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com) or chat with the VIN to order. | ||||||
| Code Visibility | On or about May 25, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about May 25, 2018, this campaign code will show open on affected vehicles in Elsa. On or about May 25, 2018, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.vw.com and on the NHTSA VIN lookup tool at www.safercar.gov. | ||||||
| Owner Notification | Owner notification will take place in May 2018. Owner letter examples are included in this bulletin for your reference. | ||||||
| Additional Information | Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. | ||||||
| Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:
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| Service Number | 40N4 | ||||||
| Damage Code | 0099 | ||||||
| Parts Vendor Code | WWO | ||||||
| Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 | ||||||
| Causal Indicator | Mark Ball Joint Nut* as causal part | ||||||
| Vehicle Wash/Loaner | Do not claim wash/loaner under this action | ||||||
| Criteria I.D. | 02 | ||||||
| Replace the lower ball joint nut on both sides
Labor operation: 4036 10 99 30 T.U.
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Safety Recall
Code: 40N4
May 25, 2018
Manufacturer Notice
May 24, 2018
Recall Acknowledgement
June 1, 2018
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