Safety Recall Code: 20BK - Fuel Line Guide Sleeve

NHTSA Campaign Number: 18V863
Manufacturer Volkswagen Group of America, Inc.
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 1,104

Improperly Secured Fuel Line may cause Fuel Leak

A fuel leak in the engine compartment can increase the risk of a fire.

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Audi TT Roadster, TT Coupe, A3 Sedan and A3 Cabriolet vehicles. The fuel hose quick connector may detach from the fuel supply line in the engine bay, resulting in a fuel leak.

Remedy

Volkswagen will notify owners, and dealers will secure the fuel line connection, as necessary, free of charge. The recall is expected to begin December 20, 2018. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen’s number for this recall is 20BK.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Audi has a Recall

Safety Recall
Code: 20BK

Subject

Fuel Line Guide Sleeve

Release Date

December 20, 2018

Affected Vehicles

U.S.A. & CANADA: Certain 2018 MY Audi TT Roadster, TT Coupe, A3 Sedan and A3 Cabriolet

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.

Campaign status must show “open.”
If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.

Problem Description

The underhood fuel supply hose quick connector may not be securely attached to the fuel supply line. There is a risk that the fuel line may open at the quick connector, which may cause fuel to leak into the engine compartment. Leaking fuel, in the presence of an ignition source may result in a fire.

Corrective Action

Inspect the affected fuel line connection. The guiding sleeve will be removed and a tension test will be performed to assure secure locking.

Precautions

Customers who notice a fuel odor in the vehicle are advised to contact an authorized Audi

dealer without delay and arrange to have the vehicle inspected.

Parts Information

No parts will be needed for this repair.

Code Visibility

On or about December 20, 2018, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.

On or about December 20, 2018, this campaign code will show open on affected vehicles in Elsa.

On or about December 20, 2018, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.audiusa.com and on the NHTSA VIN lookup tool at www.safercar.gov.

Owner Notification

Owner notification will take place in December 2018. Owner letter examples are included in this bulletin for your reference.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.

IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.

Claim Entry Instructions

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.

If customer refused campaign work:

U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.

Service Number

20BK

Damage Code

0099

Parts Vendor Code

002

Claim Type

Sold vehicle: 7 10

Unsold vehicle: 7 90

Causal Indicator

Mark labor as causal

Vehicle Wash/Loaner

Do not claim wash/loaner under this action

Criteria I.D.

01 or 02

Disconnect fuel hose and remove assembly aid

Labor operation:

2038 49 99

30 T.U.

Safety Recall
Code: 20BK

December 20, 2018

https://static.nhtsa.gov/odi/rcl/2018/RCRIT-18V863-8604.pdf

⬇ Download PDF (336.12 KB)

Recall Acknowledgement

December 17, 2018

https://static.nhtsa.gov/odi/rcl/2018/RCAK-18V863-8688.pdf

⬇ Download PDF (277.23 KB)

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V863&docType=RCL

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