July 17, 2019 NHTSA CAMPAIGN NUMBER: 19V535000
Deactivated air bags increases the risk of injury. Inadvertent deployment of the air bags increase the risk of a crash.
NHTSA Campaign Number: 19V535
Manufacturer Volkswagen
Group of America, Inc.
Components AIR BAGS
Potential Number of Units Affected 27,822
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2016 Tiguan and CC vehicles. The air bag Electronic Control Unit (ECU) may have a defective power supply capacitor that can result in air bag deactivation or inadvertent deployment of the air bags.
Remedy
Volkswagen will notify owners, and dealers will install new software and replace the air bag ECU as necessary, free of charge. The recall began November 25, 2019. Volkswagen’s number for this recall is 69Z5.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Volkswagen has a Recall
Safety Recall
Code: 69Z5
| Subject | Airbag Control Module | |||||||||||||||
| Release Date | November 14, 2019 | |||||||||||||||
| Affected Vehicles |
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
| |||||||||||||||
| Problem Description | A faulty capacitor in the airbag control module can cause the airbags in the vehicle to deactivate, or, in rare cases, lead to an unexpected deployment of the airbags and/or safety belt pretensioners, resulting in an increased risk of injury in a crash. An inadvertent airbag deployment may increase the risk of an injury due to the deployment or increase the risk of a crash without warning. A deactivated airbag in case of a crash may increase the risk of an injury in a crash where an airbag deployment would have been necessary. | |||||||||||||||
| Corrective Action | Recall repair: The affected vehicles will be flashed with a new software that is able to detect an increase of the Equivalent Series Resistance (ESR). In cases where the new software detects an increased ESR, the airbag control module will be replaced.
Post-Recall Repair Warranty Extension – Airbag Control Module:
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| Precautions | If the airbag warning light comes on, it indicates an airbag system problem and owners are advised to contact a Volkswagen dealer to have the vehicle inspected/serviced without delay. | |||||||||||||||
| Parts Information |
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| Code Visibility | On November 14, 2019, the recall code was applied to affected vehicles. | |||||||||||||||
| Owner Notification | Owner notification will take place in November 2019. Owner letter examples are included in this bulletin for your reference.
Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. | |||||||||||||||
| Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:
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| Service Number | 69Z5 | |||||||||||||||
| Damage Code | 0099 | |||||||||||||||
| Parts Vendor Code | WWO | |||||||||||||||
| Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 | |||||||||||||||
| Causal Indicator | Mark labor as causal | |||||||||||||||
| Vehicle Wash/Loaner | Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the mobility program. Please refer to the Volkswagen Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen | |||||||||||||||
| Criteria I.D. | 01 | |||||||||||||||
Connect battery charger
-AND- Perform airbag control module SVM operation.
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| AND – ONLY if airbag control module requires replacement: | ||||||||||||||||
Replace airbag control module
-AND- Code new airbag control module
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Customer Letter Example (USA)
NHTSA: 19V535
Subject: Safety Recall 69Z5 – Airbag Control Module
Certain 2015-2016 Model Year Volkswagen Tiguan & CC Vehicles
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2015-2016 model year Volkswagen Tiguan and CC vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue? A faulty capacitor in the airbag control module can cause the airbags in the vehicle to deactivate, or lead to an unexpected deployment of the airbags and/or safety belt pretensioners. An inadvertent airbag deployment may increase the risk of an injury due to the deployment or increase the risk of a crash without warning. A deactivated airbag in case of a crash may increase the risk of an injury in a crash where an airbag deployment would have been necessary.
| What will we do? | To correct this defect, your authorized Volkswagen dealer will install new software that is able to detect an increase of the Equivalent Series Resistance (ESR). The software update will take less than one hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. |
| Extended warranty coverage for airbag control module | After the new software is installed under this recall, the system may detect an internal fault that will require replacement of the airbag control module.
Because of this, Volkswagen Should the faulty capacitor issue be present and your vehicle is within the time limit of the extended warranty, your authorized Volkswagen |
| What should you do? | Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. |
| Precautions you should take | If the airbag warning light comes on, it indicates an airbag system problem and owners are advised to contact a Volkswagen dealer to have the vehicle inspected/serviced without delay. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. |
| Reimbursement of Expenses | If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement. |
| Can we assist you further? | If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800893-5298. |
| Checking your vehicle for open Recalls and Service Campaigns | To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. |
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-4249153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
Customer Letter Example (CANADA)
Transport Canada Recall: 2019-352
Subject: Safety Recall 69Z5 – Airbag Control Module
Certain 2015-2016 Model Year Volkswagen Tiguan & CC Vehicles
Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | A faulty capacitor in the airbag control module can cause the airbags in the vehicle to deactivate, or, in rare cases, lead to an unexpected deployment of the airbags and/or safety belt pretensioners, resulting in an increased risk of injury in a crash. An inadvertent airbag deployment may increase the risk of an injury due to the deployment or increase the risk of a crash without warning. A deactivated airbag in case of a crash may increase the risk of an injury in a crash where an airbag deployment would have been necessary. |
| What will we do? | To correct this defect, your authorized Volkswagen dealer will install new software that is able to detect an increase of the Equivalent Series Resistance (ESR). The software update will take less than one hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. |
| Extended warranty coverage for airbag control module | After the new software is installed under this recall, the system may detect an internal fault that will require replacement of the airbag control module.
Because of this, Volkswagen Should the faulty capacitor issue be present and your vehicle is within the time limit of the extended warranty, your authorized Volkswagen |
| What should you do? | Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. |
| Precautions you should take | If the airbag warning light comes on, it indicates an airbag system problem and owners are advised to contact a Volkswagen dealer to have the vehicle inspected/serviced without delay. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. |
| Reimbursement of Expenses | If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement. |
| Can we assist you further? | If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from
8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. |
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
Repair Available – Safety Recall 69Z5 / Airbag Control Module
| This notice is for: |
| ||||||||||||||||||||
| Date: | November 13, 2019 | ||||||||||||||||||||
| Issue: | A faulty capacitor in the airbag control module can cause the airbags in the vehicle to deactivate, or, in rare cases, lead to an unexpected deployment of the airbags and/or safety belt pretensioners, resulting in an increased risk of injury in a crash. An inadvertent airbag deployment may increase the risk of an injury due to the deployment or increase the risk of a crash without warning. A deactivated airbag in case of a crash may increase the risk of an injury in a crash where an airbag deployment would have been necessary. | ||||||||||||||||||||
| Precautions: | If the airbag warning light comes on, it indicates an airbag system problem and owners are advised to contact a Volkswagen dealer to have the vehicle inspected/serviced without delay. | ||||||||||||||||||||
| Repair: |
| ||||||||||||||||||||
| Post-Recall Repair Warranty Extension – Airbag Control Module | After the new software is installed, the system may detect an internal fault that will require replacement of the airbag control module. Because of this, Volkswagen is also providing extended warranty coverage for the airbag control module if a certain, specific fault code related to the faulty capacitor this recall addresses is present at the time of diagnosis.
| ||||||||||||||||||||
| Parts Department: | Parts Control Type: VIN to order | ||||||||||||||||||||
| Affected Vehicles |
*Counts reflect overall recall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. | ||||||||||||||||||||
| Notes: |
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the mobility program. Please refer to the Volkswagen Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. |
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 69Z5_DLR_LAUNCH
IMPORTANT SAFETY RECALL
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <VIN>
NHTSA: 19V535
IMPORTANT!
A SAFETY RECALL HAS BEEN ISSUED FOR YOUR VEHICLE
Safety Recall 69Z5 – Airbag Control Module
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2015-2016 model year Volkswagen Tiguan and CC vehicles. Our records show that you are the owner of a vehicle affected by this action.
Recall Description: A faulty capacitor in the airbag control module can cause the airbags in the vehicle to deactivate or lead to an unexpected deployment of the airbags and/or safety belt pretensioners. An inadvertent airbag deployment may increase the risk of an injury due to the deployment or increase the risk of a crash without warning. A deactivated airbag in case of a crash may increase the risk of an injury in a crash where an airbag deployment would have been necessary.
THIS RECALL REPAIR IS NOT YET AVAILABLE.
Volkswagen is working on updated software to address this issue; all affected vehicles will receive the updated software once it becomes available. A small number of vehicles are expected to require airbag control module replacement after the new software is installed under this recall. We will send another letter as soon as the recall work can be completed on your vehicle. The recall repair(s) will be performed for you for FREE.
Please note! If the airbag warning light comes on, it indicates an airbag system problem and owners are advised to contact a Volkswagen dealer to have the vehicle inspected/serviced without delay.
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
If you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298.
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
69Z5 USA
IMPORTANTE CAMPAÑA DE LLAMADA A REVISIÓN POR MOTIVOS DE SEGURIDAD
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
El presente aviso afecta a su vehículo: <VIN>
NHTSA: 19V535
¡IMPORTANTE!
SE REALIZÓ UNA CAMPAÑA DE LLAMADA A REVISIÓN POR MOTIVOS DE SEGURIDAD PARA SU VEHÍCULO
Campaña de llamada a revisión 69Z5: Módulo de control de la bolsa de aire
El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad con Vehículos Motorizados de EE. UU. Volkswagen ha determinado que existe un defecto relacionado con la seguridad vehicular en determinados vehículos Volkswagen Tiguan y CC modelos 2015-2016. Nuestros registros indican que usted es propietario(a) de un vehículo afectado por esta medida.
Descripción de la campaña de llamada a revisión: Un condensador defectuoso en el módulo de control de la bolsa de aire puede provocar que las bolsas de aire del vehículo se desactiven o provocar un despliegue inesperado de las bolsas de aire o los pretensores de los cinturones de seguridad. El despliegue accidental de una bolsa de aire puede aumentar el riesgo de lesiones o de un choque sin previo aviso. Una bolsa de aire desactivada puede aumentar el riesgo de lesiones en un accidente en el que hubiera sido necesario desplegar una bolsa de aire.
ESTE SERVICIO DE REPARACIÓN AÚN NO ESTÁ DISPONIBLE.
Volkswagen está trabajando en la actualización del software para resolver este problema. Todos los vehículos afectados recibirán el software actualizado una vez que esté disponible. Se espera que un número muy limitado de vehículos requiera el reemplazo del módulo de control de las bolsas de aire después de que se instale el nuevo software bajo esta llamada a revisión. Enviaremos otra carta tan pronto como pueda realizarse el servicio de reparación en su vehículo. Estas reparaciones por llamada a revisión se realizarán de forma gratuita.
Recuerde: Si la luz de advertencia de la bolsa de aire se enciende, indica que hay un problema con el sistema de bolsas de aire y se aconseja a los propietarios que se pongan en contacto con un concesionario Volkswagen para que inspeccione o repare el vehículo cuanto antes.
Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de diez (10) días a partir de su recepción. Si cambió su dirección o vendió el vehículo, tenga a bien completar la tarjeta prepagada de Respuesta del propietario que se encuentra adjunta y enviarla por correo para que podamos actualizar nuestros registros.
Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, visite www.vw.com/owners/recalls e ingrese el número de identificación del vehículo (VIN) en la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio).
Si tiene alguna pregunta sobre esta notificación, póngase en contacto con nosotros utilizando su medio de comunicación preferido en www.vw.com/contact o por teléfono al 800-893-5298.
Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la Línea directa de seguridad de vehículos al 1-888-327-4236 (TTY: 1-800-424-9153) o bien visitar https://www.safercar.gov.
Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; no obstante, hemos tomado medidas para garantizar su seguridad y su continua satisfacción con el vehículo.
Atentamente,
Protección del Consumidor de Volkswagen
Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de diez (10) días a partir de su recepción. Si cambió su dirección o vendió el vehículo, tenga a bien completar la tarjeta prepagada de Respuesta del propietario que se encuentra adjunta y enviarla por correo para que podamos actualizar nuestros registros.
69Z5 USA
Safety Recall
69Z5
What vehicles are included in Safety Recall 69Z5?
Certain 2015-2016 model year Volkswagen Tiguan & CC vehicles.
What is the safety concern for Safety Recall 69Z5?
A faulty capacitor in the airbag control module can cause the airbags in the vehicle to deactivate, or lead to an unexpected deployment of the airbags and/or safety belt pretensioners. An inadvertent airbag deployment may increase the risk of an injury due to the deployment or increase the risk of a crash without warning. A deactivated airbag in case of a crash may increase the risk of an injury in a crash where an airbag deployment would have been necessary.
What is the repair for Safety Recall 69Z5?
Volkswagen is working on updated software to address this issue; all affected vehicles will receive the updated software once it becomes available. A small number of vehicles are expected to require airbag control module replacement after the new software is installed under this recall. Volkswagen will send a letter as soon as the recall work can be completed on your vehicle. The recall repair(s) will be performed for you for FREE.
When will the repair for Safety Recall 69Z5 be available?
Volkswagen will send a letter as soon as the recall work can be completed on your vehicle. The recall repair(s) will be performed for you for FREE.
Are there any precautions I should take because my vehicle is part of Safety Recall 69Z5?
If the airbag warning light comes on, it indicates an airbag system problem and owners are advised to contact a Volkswagen dealer to have the vehicle inspected/serviced without delay.
How will I know when I can get my vehicle fixed under Safety Recall 69Z5?
Volkswagen will send you a letter via first-class mail when the recall repair is available for your vehicle. Until then, if you have any questions or vehicle concerns, please click here to find a Volkswagen dealer or click here to Contact Us.
Safety Recall
69Z5
What vehicles are included in Safety Recall 69Z5?
| Country | Model Year(s) | Vehicle |
| USA | 2015-2016 | TIGUAN |
| USA | 2015-2016 | CC |
What is the safety concern for Safety Recall 69Z5?
A faulty capacitor in the airbag control module can cause the airbags in the vehicle to deactivate, or lead to an unexpected deployment of the airbags and/or safety belt pretensioners. An inadvertent airbag deployment may increase the risk of an injury due to the deployment or increase the risk of a crash without warning. A deactivated airbag in case of a crash may increase the risk of an injury in a crash where an airbag deployment would have been necessary.
What is the repair for Safety Recall 69Z5?
Your authorized Volkswagen dealer will install new software that is able to detect an increase of the Equivalent Series Resistance (ESR). This recall repair is available now. Please contact your local Volkswagen Dealership to schedule an appointment. If you are not familiar with one, please click here to locate a Volkswagen Dealer near you. After the new software is installed under this recall, the system may detect an internal fault that will require replacement of the airbag control module.
Because of this, Volkswagen is also providing extended warranty coverage for the airbag control module if a certain, specific fault code related to the faulty capacitor this recall addresses is present at the time of diagnosis.
This warranty extension coverage is for 10 years/unlimited mileage from the vehicle’s original inservice date.
When will the repair for Safety Recall 69Z5 be available?
Parts are available now and repairs have begun. Please contact your local Volkswagen Dealership to schedule an appointment. If you are not familiar with one, please click here to locate a Volkswagen Dealer near you.
Are there any precautions I should take because my vehicle is part of Safety Recall 69Z5?
If the airbag warning light comes on, it indicates an airbag system problem and owners are advised to contact a Volkswagen dealer to have the vehicle inspected/serviced without delay.
VOLKSWAGEN DEALER COMMUNICATION – USA ONLY
Projected Timing for Repair Available – Upcoming Safety Recalls 69Z5 & 37M2
| This notice is for: |
| ||||||||||||||||||||||||||||||||||||
| Date: | September 11, 2019 | ||||||||||||||||||||||||||||||||||||
| Safety Recall 69Z5
Airbag Control Unit |
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| Safety Recall 37M2
Micro Switch |
|
-END OF MESSAGE-
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
Projected dates/timing are subject to change. Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
69Z5/37M2_DLR_UPDATE
Advance Notice – Safety Recall 69Z5 / Airbag Control Module
| This notice is for: |
| ||||||||||||||||||||
| Date: | July 29, 2019 | ||||||||||||||||||||
| Issue: | A faulty capacitor in the airbag control module can cause the airbags in the vehicle to deactivate, or, in rare cases, lead to an unexpected deployment of the airbags and/or safety belt pretensioners, resulting in an increased risk of injury in a crash. An inadvertent airbag deployment may increase the risk of an injury due to the deployment or increase the risk of a crash without warning. A deactivated airbag in case of a crash may increase the risk of an injury in a crash where an airbag deployment would have been necessary. | ||||||||||||||||||||
| Precautions: | If the airbag warning light comes on, it indicates an airbag system problem and owners are advised to contact a Volkswagen dealer to have the vehicle inspected/serviced without delay. | ||||||||||||||||||||
| Repair: |
| ||||||||||||||||||||
| Affected Vehicles |
*Counts reflect overall recall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. | ||||||||||||||||||||
| Notes: | IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. |
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
69Z5_DLR_ADV
4 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| VOLKSWAGEN | CC | 2015-2016 |
| VOLKSWAGEN | TIGUAN | 2015-2016 |
15 Associated Documents
ISSUED Owner Notification Letter(Part 577) – PRI
RCONL-19V535-3809.pdf 41.547KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V535-0752.pdf 33.561KB
vw_69Z5 FAQ_12132019
RMISC-19V535-6271.pdf 108.616KB
Date: September 11, 2019 Projected Timing for Repair Available – Upcoming Safety Recalls 69Z5 & 37M2
RMISC-19V535-6618.pdf 83.475KB
Miscellaneous Document
RMISC-19V535-2853.pdf 108.616KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V535-3928.PDF 211.149KB
Manufacturer Notices(to Dealers,etc) – July 29, 2019 Advance Notice – Safety Recall 69Z5 / Airbag Control Module
Recall Quarterly Report #2, 2020-1
RCLQRT-19V535-6755.PDF 211.255KB
Recall Acknowledgement
RCAK-19V535-8963.pdf 243.932KB
Defect Notice 573 Report
RCLRPT-19V535-8797.PDF 215.9KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-19V535-0212.pdf 34.641KB
ISSUED Interim Owner Notification Letter(Part 577) – PRI
RIONL-19V535-1084.pdf 44.623KB
Remedy Instructions and TSB
RCRIT-19V535-4607.pdf 742.378KB
FAQ
RMISC-19V535-1784.pdf 123.586KB
Manufacturer Notices(to Dealers,etc) – Date: November 13, 2019 Repair Available – Safety Recall 69Z5 / Airbag Control Module
Latest Recalls Documents
Reprogramming
Overview – Introduction
The Immobilizer is a theft-deterrent device that adds a layer of security to VWGoA vehicles that include the following brands: Audi, Bentley, Lamborghini, and VW. Certain repairs such as replacing emission parts cannot be performed without resetting the immobilizer code for the vehicle. This is done by a technician using the VAS for PC software to synchronize the immobilizer code embedded in the ignition key with other codes resident on parts such as the Transmission Control Module, Engine Control Module, and Instrument Cluster.
Before you can replace an emission part
Whenever you replace an emission-related control module, the immobilizer must be reset using the VAS for PC software. This can only be done if you meet the following requirements:
- You have enrolled into the program (see step 1 - Complete Pass Thru Enrollment Forms)
- You have received an email from VWGoA that contains a Security ID and Password to access the immobilizer application hosted in Germany
- You have received an email from VWGoA that contains a certificate file (e.g. IndepeDeale.30001.300999.pfx)
- You have installed the certificate onto your PC
- You have obtained a J 2534-1 Pass Thru device (see recommended J 2534-1 Pass Thru devices)
- You have performed the steps outlined in VAS for PC Setup
Recommended J 2534-1 Pass Thru devices
Pass thru devices are available for purchase from a recommended Manufacturer for registered workshops to perform Immobilizer functions. The Pass Thru devices that have been tested to work with VAS for PC follow:
Available from ACTIA Corp. https://www.actiaus.com, https://www.passthruxs.com or (734) 266-2083 |
|
Available from Drew Technologies, Inc. https://www.drewtech.com or (734) 222-5228 |
Available from Blue Streak Electronics https://www.bsecorp.com or (905) 669-4812 Email at [email protected] |
|
Available from Dearborn Group Technology https://www.dgtech.com or (248) 488-2080 Email at [email protected] |
Note: Currently, Pass Thru re-programming supports SAE J2534-1 version 4.04 only. Please ensure that you have installed the appropriate driver for your Pass Thru device. For details read the documentation shipped with your device or contact the manufacturer.
Immobilizer-Reprogramming-Instructions
https://erwin.vw.com
https://erwin.audiusa.com
- J2534 Pass-Thru Programmer: TOPDON RLink J2534 is an advanced diagnostic and reprogramming tool that support all J2534 protocols, as well as D-PDU, CAN-FD and DoIP, ensuring compatibility with a wide range of modern vehicles. It offers extensive versatility with support for over 18 major automotive brands, including Chrysler, Ford, GM, Nissan, Toyota, Honda, Subaru, Land Rover/Jaguar, Volvo, Wuling, Volkswagen/Audi, Mercedes-Benz, and BMW. NOTE: Not compatible with Ford IDS diagnostic software
- All-in-One OEM Diagnostics: This J2534 ECU programming tool elevates your automotive repair capabilities to new heights by delivering complete OEM diagnosis. Boasting comprehensive full-system diagnostics, intuitive repair guides, advanced ECU programming and coding, common reset services, a vast library of repair information and more, this all-in-one solution empowers technicians to effortlessly tackle complex vehicle issues with ease. *Not compatible with 24V vehicles
- Proven Performance You Can Trust: Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance. Supported by TOPDON's dedicated technical experts with in-depth knowledge of both auto repair and J2534 Pass-Thru programming, the RLink J2534 provides prompt and professional assistance, ensuring a smooth setup and reliable compatibility
- Integrated Excellence, Always Up-to-Date: Featuring the exclusive RLink Platform to provide a streamlined experience with one-click driver installation and management, ensuring flawless integration with your OE software, maintaining the original performance quality. The built-in operation guide makes mastering OE software quick and easy, so you can get started right away. Plus, with lifetime free updates, your diagnostics will stay current with the latest drivers and innovations
- Efficiency Meets Versatility: Engineered to support three CAN channels simultaneously - CAN FD and CAN-CC included, giving you the edge in fast troubleshooting. To perfectly synchronized with the OE software, please diagnose with active subscriptions and make sure your computer system is running a compatible 64-bit Windows version (7, 8, 10 or later) to fully leverage the power of RLink J2534. *We don't provide extra OE software
- Advanced VCI Box, Industry-leading J2534 Pass-Thru Technology: This J2534 Pass-Thru Programmer is designed espically for technicians, independent shop owners, and DIY enthusiasts, enables fast, reliable computer-based programming. It supports all J2534 protocols—including the latest DoIP and CAN FD—ensuring full compatibility with both legacy and next-generation vehicles.
- High-Speed OEM-Level Diagnostics & Programming: Unlock true OEM functionality with comprehensive system diagnostics, guided troubleshooting, coding, adaptations, resets, and programming—all designed to slash repair time. This all-in-one tool eliminates the need for multiple OEM devices, boosting efficiency and cutting costs. Equipped with High-Speed USB, it delivers 10x more data per second than competing solutions
- Coverage for 17 Car Brands & Ultra Reliability: Works seamlessly for Chrysler, for Ford(Forscan), for GM, for Nissan, for Toyota, for Honda, for Subaru(SSM4), for Land Rover/Jaguar, for Volvo, for Wuling, for Volkswagen, for Mercedes-Benz, and for BMW. Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance
- User-Friendly RLink Platform & Expert Support: TOPDON’s proprietary driver management platform offers a clean interface and lifetime free updates. Access a rich library of real-world case studies to stay ahead of the curve. Backed by a support team with 10+ years of J2534 and automotive repair experience, we provide one-on-one assistance to resolve any technical issue.
- 6.6 ft USB-C Cable & Portable Storage Case: The RLink J2534 diagnostic tool features a 6.6ft USB 2.0 Cable and a 1.2 ft OBDII Extension Cable, allows to connection your computer easily outside the vehicle. The included handled carry case offers easy portability, storage, and hanging options—keeping your gear clean and ready to go, anywhere.
- [J2534 Pass-Thru Programmer] - TOPDON RLink J2534 is engineered for professional technicians, delivering OEM diagnostic and reprogramming capabilities. It supports all J2534 protocols, CAN-FD, DoIP, D-PDU. Compatible with 17 vehicle brands—such as Chrysler, Ford, GM, KIA, Hyundai, Nissan, Toyota, Honda, Subaru, Mitsubishi, MAZDA, Land Rover/Jaguar, Volvo, Volkswagen/Audi, Mercedes-Benz, and BMW. RLink J2534 can help reduce the cost of purchasing equipment from different brands.
- [All-in-One OEM Reprogramming and Diagnostics] - When seamlessly integrated with OEM diagnostic software, this dongle enables you to perform a wide range of functions, including ECU programming and coding, DTC reading and clearing, active tests, component matching, adaptations, rewriting, guided troubleshooting, and more. This all-in-one tool eliminates the need for multiple OEM devices, significantly boosting work efficiency.
- [Tested, Trusted, and Proven for Accuracy] - TOPDON RLink J2534 is renowned for its reliability, having successfully completed over 10,000 real-vehicle tests. The wealth of data and hands-on experience behind it ensures consistent performance and accurate results. You can trust this tool to deliver optimal performance.
- [One-Click Installation, Continuous Updates] - The exclusive TOPDON RLink platform streamlines installation with a one-click driver setup, allowing you to quickly access OEM software for diagnostic and reprogramming tasks. With lifetime free updates, your RLink J2534 stays current without any additional cost, ensuring reliable performance for the long term. *We don't provide extra OE software.
- [Works with Windows Compatibility and OEM Software Subscription] - The RLink J2534 supports three CAN channels - including CAN FD and CAN-CC, providing advantages in the process of rapid troubleshooting. Compatible with Windows 7, 8 and 10 (64-bit) and higher versions of the system. For full functionality, an active OEM software subscription is required for each supported vehicle brand. Please note that the dongle does not include OEM software, which must be purchased separately to access brand-specific diagnostic and reprogramming features.
- Dual WiFi & 10.1" Touchscreen: Provides a stable, high-speed wireless link 3x faster than bluetooth, and a responsive, professional interface. Topdon ONE obd2 scanner diagnostic tool ensures smooth, non-lagging diagnostic scan, boosting mechanic efficiency
- J2534 Pass-Thru Support: The included ONE VCI supports the J2534 standard, allowing it to function as a pass-thru device when paired with OEM diagnostic software.Through TOPDON’s RLink platform, technicians can perform dealer-level coding, expanding in-house capabilities without investing in multiple factory automotive scan tools
- OE Topology Mapping: Visualize the vehicle’s ECU network exactly as it’s built.Zoom, pan, and highlight specific modules to pinpoint component issues with precision.Topology mapping displays real-time communication between modules
- 50 Plus Service Functions: Covers high-demand services like ADAS calibration, DPF regen, TPMS reset, ABS bleed, and throttle adaptation.Expands your service menu, allows you to charge premium rates, and turns away zero jobs due to lack of tooling. Vehicle-specific functionality may vary
- Advaned ECU Coding: 10 of the most serviced brands in North America, including full ECU coding and flash hidden support for BMW, VW, Au-di, Benz, Porsche, Toyota, Ni ssan and more. Enables module replacement, feature customization, and personal settings with automatic backup or restore.Lets your shop safely offer high-margin customization services, attracting more customers and boosting profit
- Upgraded Connector Design: The connector has been changed to prevent previous issues. If you bought the earlier model and encountered problems, message us for a hassle-free replacement—we've got you covered
- Made for GM, Ford & Chrysler Dealer-Level Access - Gain OEM-level diagnostics, ECU programming, coding, and bidirectional control with official OE software. Perform system resets and module customization across The Big 3 from one compact OBD2 to USB GM, Chrysler, and Forscan tool. *Does not support ECU diagnostics and programming for GM vehicles using DoIP protocol. Please verify compatibility before purchase
- Supports 8+ OE Software Platforms with One Tool - Work seamlessly across Forscan, FJDS, FDRS, Tech2Win, SPS 2, Techline, GDS2, and Witech 2.0. This J2534 pass-thru device lets you switch between platforms in seconds, streamlining workflow and reducing hardware costs. *No OE Software Provided, OE diagnostic software require separate subscriptions
- Reliable Forscan Adapter for Ford Diagnostics - The RLink X3 is a pro-grade Forscan OBD2 adapter, providing a stable connection for Ford, Lincoln, Mazda, and other Forscan software vehicles. Ideal for programming, module coding, and advanced vehicle configuration
- Broad Coverage for 2006 to 2025 GM, Ford & Chrysler Vehicles - Equipped with J2534 and CAN-FD protocols, this OBD2 connector supports model-year 2006 and newer vehicles. Handle the latest CAN-FD control systems with full compatibility across GM, Ford, and Chrysler platforms
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
Last update on 2026-06-02 / Affiliate links / Images from Amazon Product Advertising API
SEOCONTENT-START
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Campaign Work Procedure 69Z5 Safety Recall
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.
Repair Overview
• Update airbag control module software and replace module if necessary.
• Section A – Check for Previous Repair
• Section B – Airbag Control Module Software Update
• Section C – Airbag Control Module Replacement (if necessary)
• Section D – Campaign Completion Label
• Section E – Parts Return
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 69Z5 Page 7 of 17
Required Tools
Battery Tester/Charger
– GRX3000VAS-
(or equivalent)
Diagnostic Tester
-VAS6150X/VAS6160X-
(or equivalent)
Repair Instruction
Section A – Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
• Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
• Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.
• Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated.
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 69Z5 Page 8 of 17
Section B – Airbag Control Module Software Update
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met; The ODIS software is completely up to date.
Refer to the “Alerts” section on ServiceNet home page for the current ODIS version. The battery charger is connected to the vehicle battery and remains connected for the duration of the software update.
• Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to do so may cause the update to fail, which could result in damage to the control module. Control modules damaged by insufficient voltage will not be covered. The screen saver and power saving settings are off.
• Failure to do so may result in the tester entering power save mode during the software update, which could result in damage to the control module. The VAS Diagnostic Tester is plugged in using the supplied power adapters.
• Under no circumstances should the tester be used on battery power alone during the software update. Failure to do so may result in the tester powering off during the update, which could result in damage to the control module. If using a Bluetooth transmitter head, it is connected to the tester with a USB cable.
• Performing a software update using a Bluetooth connection increases the risk of losing connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time or parts will be denied if the GFF log shows the update was performed using Bluetooth. The Bluetooth function of the scan tool is physically switched off <see pictures below>.
VAS 6150 & VAS 6150A
(Front panel behind handle)
VAS 6150B
(Right side behind WIRELESS door)
VAS 6150C/D
(Left side behind SC/EX door)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 69Z5 Page 9 of 17
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A warranty claim may not be reimbursed if there is no confirmation response to support the claim.
• Open the hood.
• Open the battery cover.
• Switch the ignition on.
• Apply the parking brake.
• Switch off all consumers (headlights, heated seats, climate control, etc.).
• Connect the VAS6150X/VAS6160X Diagnostic Tester to the vehicle.
• Start the ODIS program.
• Attach the GRX3000VAS Tester/Charger (or equivalent) to the vehicle battery.
NOTE
Vehicles with Battery Monitoring Control Module -J367- and/or an EFB Battery:
When connecting the charger to the battery, connect the positive cable to the positive terminal of the battery and connect the negative cable to the grounding lug on the chassis. DO NOT connect the ground cable directly to negative terminal of the battery.
• Turn the hazards on.
CAUTION
The procedure may cancel itself if the hazard warning lights are not switched on. The hazard warning lights prevent the system from switching to bus sleep mode during the update.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 69Z5 Page 10 of 17
• Confirm that scan tool is communicating with the diagnostic head by USB <Green Arrow>.
o If the Bluetooth symbol is shown <Red Arrow> then disconnect the diagnostic head from the vehicle and reconnect the USB cable to the diagnostic head and then reattach to the vehicle.
• Upon ODIS startup, verify the “Diagnosis” operating mode is selected <as shown>.
• Once the GFF scan is complete, select “Special functions” <arrow 1>, then “Adapting software” <arrow 2>, then select “Perform test” <arrow 3>.
• Select option 2 to “Update software via action code”.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 69Z5 Page 11 of 17
NOTE
Using Bluetooth for this action is PROHIBITED!
Damage caused to electronic components (e.g. ECM, TCM, etc.) during the SVM flash process is not covered.
• Enter the corrective action code (SVM code) as listed below.
SVM code
4385
• Select “Accept” <arrow> and follow the on screen prompts.
• Select Complete/Continue <arrow> after each operation is completed.
• When the SVM update is complete a confirmation message is displayed <as shown>.
• Select “Complete/Continue” <arrow>.
TIP
If the software in the vehicle is already current, a message may appear indicating this. If this occurs, complete the ODIS test plan and send the diagnostic protocol online.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 69Z5 Page 12 of 17
NOTE
• It is IMPERATIVE that ALL of the ignition cycle on/off delay requests are fulfilled in their entirety during this flash process <arrow 1>.
• Failing to wait for the ignition on/off timing cycle to complete (progress bar and countdown timer <arrow 2>) before cycling the ignition on/off MAY damage a control module.
• Damage to control modules as a result of failing to wait the specified time displayed by the progress bar and countdown timer <arrow 2> are NOT covered under this action.
• After the software update is completed and before sending the GFF Log Online:
o Select the “Control Module” tab.
o Scroll down and right click on the module that was updated (0015).
o Select “Identify Control Module” <arrow>.
• Perform an ignition cycle.
• If the airbag warning light in the cluster is permanently illuminated, check the airbag control module fault memory.
• If fault “VAG00003: control module faulty, static” is stored in the airbag control module:
o The airbag control module must be replaced.
o Proceed to Section C.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 69Z5 Page 13 of 17
• Exit GFF and send diagnostic protocol online when prompted.
NOTE
Static communication faults may store in various control modules during the flash. These faults can only be cleared by following one of these steps:
• Drive the vehicle a short distance (around the parking lot, for example).
• After selecting “Yes”, turn the ignition off for 30 seconds, turn it back on and repeat the GFF exit program.
• Clear faults using OBD (an additional key cycle may also be required).
• Release the parking brake.
• Disconnect the VAS tester.
• Switch off and disconnect the battery charger.
• Reinstall the battery cover.
Proceed to Section D.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 69Z5 Page 14 of 17
Section C – Airbag Control Module Replacement (if necessary)
Required Parts
Criteria
Quantity
Part Number
Part Description
01
1
SEE ETKA
Airbag Control Module
WARNING
If a vehicle requires a new airbag control module, DO NOT return the vehicle to the customer while the part is on order. Customer safety is a top priority and it is expected that every effort will be made to provide a customer with a loaners/rentals at the time of repair in the event the airbag control module requires replacement.
• U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the mobility program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details.
• Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility.
IMPORTANT PARTS INFORMATION
• Airbag control modules will have to be RED ordered by VIN number. The order may take up to a week to receive.
• Replacement airbag control modules do not require a software update.
WARNING
Risk of injury. Refer to “Warning and Safety Precautions”, found in Appendix A at the end of this document.
WARNING
When working on pyrotechnic components and on the Airbag control module, the battery ground cable must be disconnected when the ignition is switched on.
• Disconnect the battery.
• Tiguan – Remove the footwell trim panel:
o See ELSA Repair Manual: Repair Manual > Body > Body Interior > 68 Interior Equipment > Storage Compartments, Covers and Trim > Footwell Trim, Removing and Installing
• CC – Remove the center console side trim:
o See ELSA Repair Manual: Repair Manual > Body > Body Interior > 68 Interior Equipment > Center Console > Center Console Side Trim, Removing and Installing
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 69Z5 Page 15 of 17
WARNING
Before handling pyrotechnic components of the restraint system, for example, before disconnecting the electrical harness connector, the relevant person must discharge static electricity. Touching grounded metal parts, for example, touching the door striker, will discharge the static electricity.
• Disconnect the electrical connector.
• Remove nuts <1> and <2>.
• Remove airbag control module <3>.
• Install new airbag control module in reverse order of removal.
• Torque nuts to 9 Nm.
• Reinstall trim panels in the reverse order of removal.
WARNING
Connect the battery with the ignition SWITCHED ON. No one should be sitting inside the vehicle when doing this. Exception: vehicles with the battery inside the passenger compartment. In this case, stay away from the airbags and the safety belts.
• Reconnect battery.
• Connect diagnostic tester.
• Select Guided Functions for the Airbag Control Module – 0015.
• Select the “Coding” function <arrow> and follow the on-screen prompts.
Proceed to Section D.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 69Z5 Page 16 of 17
Section D – Campaign Completion Label
Install Campaign Completion Label
• Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label.
TIP
Ensure Campaign Completion Label does not cover any existing label(s).
Proceed to Section E.
Section E – Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 69Z5 Page 17 of 17
Appendix A – Warning and Safety Precautions
WARNING
General Safety Precautions when Working with Pyrotechnic Components:
• Pyrotechnic components always contain propellant that generates a gas during combustion. In some components, there is also a supply of pressurized gas to ensure this gas is generated
• This pressurized gas is stored under high pressure in a compressed gas container. Pyrotechnic components are triggered by electrical/mechanical igniters.
• Only trained personnel should perform testing, assembly and servicing work. Airbags do not have a replacement interval.
• Never check with test lamps, voltmeter or ohmmeters.
• Only check pyrotechnic components when they are installed in the vehicle using vehicle diagnosis, testing and information systems approved by the manufacturer.
• When working on pyrotechnic components and the airbag control module, disconnect the battery ground strap while the ignition is switched on. Then cover the negative terminal.
• Wait 10 seconds after disconnecting the battery.
• The ignition must be SWITCHED ON when connecting the battery. There should not be anyone inside the vehicle when doing this.
• Exception: vehicles with batteries in the passenger compartment. In this case, stay outside the range of the airbags and seat belts.
• Wash your hands after touching ignited pyrotechnic components from the restraint system.
• Do not open or repair pyrotechnic components. Use only new components to reduce the risk of injury.
• Do not install pyrotechnic components that have fallen onto a hard surface or show signs of damage.
• Discharge static electricity before handling pyrotechnic components, for example before disconnecting the electrical connector. This can be done by touching grounded metal objects such as the door striker pin.
• Install pyrotechnic components immediately after removing them from their transport packaging. If you must stop working, store the pyrotechnic component in its original transport packaging.
• Do not leave pyrotechnic components lying in the open unattended.
• Do not treat pyrotechnic components with grease, cleaning solutions or similar products.
• Do not expose pyrotechnic components to temperatures above 100 ºC, even for brief periods of time.
• People in the immediate vicinity of the workplace must be protected from possible noise and projectiles.
• Pyrotechnic components can trigger unintentionally.
• In the event of unintentional deployment:
o Single-stage inflators: allow airbag to cool down completely. Wait at least 10 minutes before handling.
o Two-stage inflators: wait for second airbag ignition. Allow airbag to cool down completely. Wait at least 10 minutes before handling.
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SEOCONTENT-END
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