Safety Recall 69AJ / Side Curtain Airbags – 2019 Audi Q7

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Repair Overview
 Vehicles with Criteria K1 – Replace left head curtain airbag.
 Vehicles with Criteria K2 – Replace right head curtain airbag.
 Vehicles with Criteria K3 – Replace left and right head curtain airbags.
NOTE
 These repair instructions may differ from the labor operations and labor times listed in ELSA.
 Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
 This procedure must be read in its entirety prior to performing the repair.
 Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
 Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
 When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2020 69AJ Page 8 of 16
Required Tools
Clip pliers
-VAS211001-
(or equivalent)
Removal Wedge
-T40233-
(or equivalent)
Scraper Set
-VAS6845-
Omega Clip Tool
-T40280-
(or equivalent)
Angled Screwdriver
-VAS6416-
(or equivalent)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2020 69AJ Page 9 of 16
Repair Instruction
Section A – Check for Previous Repair
 Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
 Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.
 Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated.
Criteria
Repair Description
K1
Replace only left head curtain airbag
K2
Replace only right head curtain airbag
K3
Replace left and right head curtain airbags
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2020 69AJ Page 10 of 16
Section B – Replacing Head Curtain Airbag(s)
WARNING
Risk of injury. Refer to “Warning and Safety Precautions”, found in Appendix A at the end of this document.
Replacing head curtain airbag(s):
 See ELSA Repair Manual: Repair Manual >
Body > Body Interior > 69 Passenger
Protection, Airbags, Seat Belts > Head Curtain
Airbags > Head Curtain Airbag with Igniter,
Removing and Installing
WARNING
 Accident risk. When working on pyrotechnic
components (such as airbags and belt
tensioners), the battery must be disconnected
with the ignition switched ON.
 Before handling pyrotechnic components (for
example, disconnecting the connector), the
person handling it must “discharge static
electricity”. This can be done by touching the
door striker, for example.
 Bolt <1> requires replacement.
Part Number Part Description
N -106-518-01 Bolt
 Bolt <6> is pre-installed on the new head
curtain airbag.
After work is complete proceed to Section C.
Note the following when replacing the head curtain
airbags:
 Tape off trim panels prior to removal to avoid
damaging the panels.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2020 69AJ Page 11 of 16
 When removing the left side luggage compartment trim, mark the position of the bracket for the switch assembly (if equipped) to ensure proper positioning during reinstallation.
 The seat belts do not require removal during this repair so the pillar trims can remain in the vehicle.
 The screen separator trim <2> does not have to be removed from the headliner <1> during this repair.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2020 69AJ Page 12 of 16
TIP
The roof module can be unclipped from the
headliner after the headliner is lowered slightly.
Doing this will allow for easier access to clips
<arrows>.
 Carefully rest the headliner on the seat
headrests.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2020 69AJ Page 13 of 16
 When installing the new head curtain airbags, ensure the “hook” on the airbag engages onto the body correctly.
 Replace the A-pillar trim clamps <1>.
Part Number
Part Description
8Z0-867-276
A-pillar clamp
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2020 69AJ Page 14 of 16
 When reconnecting the battery:
o Disconnect the connector <2> from the Battery Monitoring Control Module -J367- <3>.
o Attach the battery ground cable clamp by hand to the battery negative terminal and torque the nut <1> to 6 Nm.
o Reconnect the connector to the Battery Monitoring Control Module -J367-. WARNING
 Ignition must be ON when connecting battery. If pyrotechnic components (e.g. airbag, belt tensioner) are not repaired correctly, they may deploy unintentionally after connecting battery. There must not be anyone inside the vehicle when connecting the battery.
 If the ignition is not switched on after the battery is reconnected – “indicator lamps in the instrument cluster do not light up” – the ignition (key/button) may only be switched on when the driver seat is positioned all the way back.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2020 69AJ Page 15 of 16
Section C – Campaign Completion Stamp
Item#: AUD4927ENG
-OR-
Item # AUD4927FRE
 Once the campaign has been completed, the technician should stamp the repair order.
 Stamps are available for ordering through the Compliance Label Ordering Portal.
 Proceed to Section D
Section D – Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2020 69AJ Page 16 of 16
Appendix A – Warning and Safety Precautions
WARNING
General Safety Precautions when Working with Pyrotechnic Components:
 Pyrotechnic components always contain propellant that generates a gas during combustion. In some components, there is also a supply of pressurized gas to ensure this gas is generated
 This pressurized gas is stored under high pressure in a compressed gas container. Pyrotechnic components are triggered by electrical/mechanical igniters.
 Only trained personnel should perform testing, assembly and servicing work. Airbags do not have a replacement interval.
 Never check with test lamps, voltmeter or ohmmeters.
 Only check pyrotechnic components when they are installed in the vehicle using vehicle diagnosis, testing and information systems approved by the manufacturer.
 When working on pyrotechnic components and the airbag control module, disconnect the battery ground strap while the ignition is switched on. Then cover the negative terminal.
 Wait 10 seconds after disconnecting the battery.
 The ignition must be SWITCHED ON when connecting the battery. There should not be anyone inside the vehicle when doing this.
 Exception: vehicles with batteries in the passenger compartment. In this case, stay outside the range of the airbags and seat belts.
 Wash your hands after touching ignited pyrotechnic components from the restraint system.
 Do not open or repair pyrotechnic components. Use only new components to reduce the risk of injury.
 Do not install pyrotechnic components that have fallen onto a hard surface or show signs of damage.
 Discharge static electricity before handling pyrotechnic components, for example before disconnecting the electrical connector. This can be done by touching grounded metal objects such as the door striker pin.
 Install pyrotechnic components immediately after removing them from their transport packaging. If you must stop working, store the pyrotechnic component in its original transport packaging.
 Do not leave pyrotechnic components lying in the open unattended.
 Do not treat pyrotechnic components with grease, cleaning solutions or similar products.
 Do not expose pyrotechnic components to temperatures above 100 ºC, even for brief periods of time.
 People in the immediate vicinity of the workplace must be protected from possible noise and projectiles.
 Pyrotechnic components can trigger unintentionally.
 In the event of deployment:
o Single-stage inflators: allow airbag to cool down completely. Wait at least 10 minutes before handling.
o Two-stage inflators: wait for second airbag ignition. Allow airbag to cool down completely. Wait at least 10 minutes before handling.

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