2013-2018 Audi S8 & A8 Safety Recall 51G6 / Engine Compartment Seal

SEOCONTENT-START

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2020 51G6 Page 1 of 9
Safety Recall
Code: 51G6
Subject
Engine Compartment Seal
Release Date
September 18, 2020
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2013
2018
A8
9,361
USA
2013
2018
S8
3,603
CAN
2013
2018
A8
458
CAN
2013
2018
S8
352
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
 Campaign status must show “open.”
 If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description
The engine compartment seal (the seal around the entire engine compartment) may deform or dislocate under unfavorable circumstances. In rare cases, the engine compartment seal may become loose and get in touch with hot parts within the engine compartment due to vibrations that occur during vehicle operation. This may result in the engine compartment seal (and possibly adjacent components) becoming scorched, creating a risk of fire.
Corrective Action
Install a retaining plate that will prevent the engine compartment seal from loosening.
Precautions
When the hood is open, it is possible to see that the engine compartment seal is no longer in the correct position. Customers experiencing this condition with their vehicle are advised to contact their authorized Audi dealer without delay to have the vehicle inspected/repaired.
Code Visibility
On or about July 16, 2020, the campaign code was applied to affected vehicles.
Owner Notification
Owner notification took place in September 2020. Owner letter examples are included in this bulletin for your reference.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2020 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
September 2020 51G6 Page 2 of 9
Parts Information
Parts Control Type:
Upper Order Limit
Parts will be managed with a weekly Upper Order Limit. Please see Parts On Command (POC) for your Upper Order Limit quantity.
Initial Allocation:
YES
Dealers will be sent an initial allocation prior to customer notification. If no initial allocation was received, please reference the Repair Projection Tool (below) to view your potential VIN population.
Repair Projection Tool:
(right click to open)
Criteria
Quantity
Part Number
P.O.C. Part Description
Ordering Method
01
1
4H0-807-153
Lock Plate
UOL
2
N -107-370-01
Nut
UOL
NOTE
The specified part numbers reflect the status at the start of this service action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2020 51G6 Page 3 of 9
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number
51G6
Damage Code
0099
Parts Vendor Code
002
Claim Type
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Mark Lock Plate* as causal part
Vehicle Wash/Loaner
Do not claim wash/loaner under this action
Criteria I.D.
01
LABOR
Labor Op
Time Units
Description
5034 23 99
20
Install engine compartment seal retaining plate
PARTS
Quantity
Part Number
Description
1.00
4H0807153
Lock Plate*
2.00
N 10737001
Hex. Nut, Self-Locking
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2020 51G6 Page 4 of 9
Customer Letter Example (USA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
NHTSA: 20V397
Subject: Safety Recall 51G6 – Engine Compartment Seal
Dear Audi Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2013-2018 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
The engine compartment seal (the seal around the entire engine compartment) may deform or dislocate under unfavorable circumstances. In rare cases, the engine compartment seal may become loose and get in touch with hot parts within the engine compartment due to vibrations that occur during vehicle operation. This may result in the engine compartment seal (and possibly adjacent components) becoming scorched, creating a risk of fire.
What will we do?
To correct this defect, your authorized Audi dealer will install a retaining plate that will prevent the engine compartment seal from loosening. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
This recall repair will be available at your authorized Audi dealer on September 18, 2020. Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service.
Precautions you should take
When the hood is open, it is possible to see that the engine compartment seal is no longer in the correct position. Customers experiencing this condition with their vehicle are advised to contact their authorized Audi dealer without delay to have the vehicle inspected/repaired.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of Expenses
If you have previously paid for repairs relating to the condition described in this letter, the enclosed form explains how to request reimbursement. We would be pleased to review your reimbursement request.
Can we assist you further?
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle for open Recalls and Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN).
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2020 51G6 Page 5 of 9
Customer Letter Example (Canada)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
Transport Canada Recall: 2020-308
Subject: Safety Recall 51G6 – Engine Compartment Seal
Dear Audi Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
The engine compartment seal (the seal around the entire engine compartment) may deform or dislocate under unfavorable circumstances. In rare cases, the engine compartment seal may become loose and get in touch with hot parts within the engine compartment due to vibrations that occur during vehicle operation. This may result in the engine compartment seal (and possibly adjacent components) becoming scorched, creating a risk of fire.
What will we do?
To correct this defect, your authorized Audi dealer will install a retaining plate that will prevent the engine compartment seal from loosening. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
This recall repair will be available at your authorized Audi dealer on September 18, 2020. Please contact your authorized Audi dealer without delay to schedule this recall repair.
Precautions you should take
When the hood is open, it is possible to see that the engine compartment seal is no longer in the correct position. Customers experiencing this condition with their vehicle are advised to contact their authorized Audi dealer without delay to have the vehicle inspected/repaired.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.
Reimbursement of Expenses
If you have previously paid for repairs relating to the condition described in this letter, the enclosed form explains how to request reimbursement. We would be pleased to review your reimbursement request.
Can we assist you further?
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2020 51G6 Page 6 of 9
Repair Overview
• Install new engine compartment seal retaining plate.
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2020 51G6 Page 7 of 9
Repair Instruction
Section A – Check for Previous Repair
• Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
• Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.
• Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are open, they must be performed in order of the Start date <arrow 3>. The oldest should be performed first.
• All Safety Recalls must be completed prior to completing this campaign.
• Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2020 51G6 Page 8 of 9
Section B – Install Retaining Plate
Install retaining plate:
WARNING
Risk of injury
Exhaust components are hot. Use care when working near hot exhaust components.
NOTE
Engine cover shown removed for clarity. This repair can be completed with the engine cover in place.
NOTE
The retaining plate will prevent the engine compartment seal from falling onto the exhaust.
• Ensure engine compartment seal is completely installed on the water box/plenum chamber cover.
• Install new retaining plate <1> over the existing studs on the water box/plenum chamber cover.
• Install new nuts <2> and torque to 8 Nm.
Part Number
Part Description
4H0-807-153
Retaining plate
N -107-370-01
Nut (x2)
Proceed to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2020 51G6 Page 9 of 9
Section C – Campaign Completion Stamp
Item#: AUD4927ENG
-OR-
Item # AUD4927FRE
• Once the campaign has been completed, the technician should stamp the repair order.
• Stamps are available for ordering through the Compliance Label Ordering Portal.

*******************************************************************************************************

AUDI DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection 51G6_DLR_OWNRML
Owner Notification – Safety Recall 51G6 / Engine Compartment Seal
This notice is for:
 Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Advisor
 Warranty Administrator
 Technicians
Date:
September 04, 2020
Owner Notification Information:
Today, owner notification will take place for Safety Recall 51G6.
• Owners are advised that the recall repair will be available on September 18, 2020.
• Please schedule repair appointments starting on September 18, 2020.
Notes:
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
-END OF MESSAGE-

************************************************************************************************************

AUDI DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection 51G6_DLR_ADV
Advance Notice – Safety Recall 51G6 / Engine Compartment Seal
This notice is for:  Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Advisor
 Warranty Administrator
 Technicians
Date:
Issue:
Precautions
July 16, 2020
The engine compartment seal (the seal around the entire engine compartment) may
deform or dislocate under unfavorable circumstances. In rare cases, the engine
compartment seal may become loose and get in touch with hot parts within the engine
compartment due to vibrations that occur during vehicle operation. This may result in the
engine compartment seal (and possibly adjacent components) becoming scorched,
creating a risk of fire.
When the hood is open, it is possible to see that the engine compartment seal is no
longer in the correct position. Customers experiencing this condition with their vehicle
are advised to contact their authorized Audi dealer without delay to have the vehicle
inspected/repaired.
Repair:  REPAIR NOT YET AVAILABLE
 Check daily campaign open inventory report or OMD for affected vehicles in
inventory
 Repair every affected inventory vehicle before delivery to consumers.
Affected Vehicles Country Beginning
Model Year
Ending
Model Year Vehicle Vehicle
Count
USA 2013 2018 A8 9,361
USA 2013 2018 S8 3,603
CAN 2013 2018 A8 458
CAN 2013 2018 S8 352
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.
-END OF MESSAGE

********************************************************************************************************

AUDI DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection 51G6_DLR_LAUNCH
Repair Available – Safety Recall 51G6 / Engine Compartment Seal
This notice is for:  Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Advisor
 Warranty Administrator
 Technicians
Date: September 17, 2020
Issue: The engine compartment seal (the seal around the entire engine compartment) may deform
or dislocate under unfavorable circumstances. In rare cases, the engine compartment seal
may become loose and get in touch with hot parts within the engine compartment due to
vibrations that occur during vehicle operation. This may result in the engine compartment
seal (and possibly adjacent components) becoming scorched, creating a risk of fire.
Precautions: When the hood is open, it is possible to see that the engine compartment seal is no longer
in the correct position. Customers experiencing this condition with their vehicle are advised
to contact their authorized Audi dealer without delay to have the vehicle inspected/repaired.
Repair:  REPAIR AVAILABLE – September 18, 2020 – Install a retaining plate that will prevent
the engine compartment seal from loosening.
 See ELSA/ServiceNet for complete repair & claiming instructions
 Check daily campaign open inventory report or OMD for affected vehicles in inventory
 Repair every affected inventory vehicle before delivery to consumers.
Parts Information: There will be a parts allocation, and parts will be managed with a weekly Upper Order
Limit. Please see Parts On Command (POC) for your Upper Order Limit quantity.
Affected Vehicles Country Beginning
Model Year
Ending
Model Year Vehicle Vehicle Count
USA 2013 2018 A8 9,361
USA 2013 2018 S8 3,603
CAN 2013 2018 A8 458
CAN 2013 2018 S8 352
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen
in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign
inquiry & verification source.
Notes:  Schedule owner repairs immediately.
 Owner mailing – completed September 04, 2020
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor
vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this
notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers
must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable
Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their
inventory which are involved in a safety or compliance recall until the defect has been remedied.
-END OF MESSAGE

SEOCONTENT-END