Safety Recall 69BM / Door Crash Sensor(s) – 2021 Audi A6 Allroad, Q7, RS6 & RS7

SEOCONTENT-START

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020 69BM Page 1 of 17
Safety Recall
Code: 69BM
Subject
Door Crash Sensors
Release Date
December 15, 2020
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2021
2021
A6
1
USA
2021
2021
Q7
145
USA
2021
2021
RS6
7
USA
2021
2021
RS7
13
CAN
2021
2021
Q7
8
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
 Campaign status must show “open.”
 If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description
Faulty sensor housings may have been used during the production of the door crash sensors at the supplier. As a result, the locking mechanism for the electrical connector on the crash sensor may be impaired and the electrical connector may become detached. In unfavorable circumstances while the vehicle is moving, the electrical connector may become detached from the crash sensor. If this happens in the event of a side crash, the restraint systems for the side of the vehicle may react slower. This may lead to an increased risk of injury in a side crash due to a delayed activation of the side airbag, curtain airbag and/or seat-belt pretensioner as the system has to rely on two other crash sensors only.
Corrective Action
Inspect and, if necessary, replace the affected door crash sensor(s).
Precautions
If the electrical connector becomes detached from the crash sensor while driving, it will turn on the airbag indicator light. Customers are advised not to ignore vehicle warning/indicator lights and should contact their authorized Audi dealer and arrange for vehicle inspection/repair in the event the airbag indicator light comes on while driving.
Code Visibility
On or about December 15, 2020, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in December 2020. Owner letter examples are included in this bulletin for your reference.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2020 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
December 2020 69BM Page 2 of 17
with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2020 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
December 2020 69BM Page 3 of 17
Parts Information (if necessary)
Parts Control Type:
VIN to Order
If parts are needed to support a vehicle repair:
• US Dealers – use AVA
• CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order
Initial Allocation:
NO
Due to the small number of affected vehicles there will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population.
Repair Projection Tool:
(right click to open)
Criteria
Quantity
Part Number
P.O.C. Part Description
Ordering Method
C1
Up to 2 4N0-955-557-A
PRESSSENS
VIN to Order
NOTE
The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020 69BM Page 4 of 17
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number
69BM
Damage Code
0099
Parts Vendor Code
002
Claim Type
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Mark labor as causal
Vehicle Wash/Loaner
Do not claim wash/loaner under this action
Criteria I.D.
C1
Remove left front and right front door panels, inspect crash sensors, no damage found to both crash sensors
LABOR
Labor Op
Time Units
Description
0183 00 99
100
Inspect crash sensors, no further work required
OR
Remove left front and right front door panels, inspect crash sensors, damage found to one or two crash sensors
LABOR
Labor Op
Time Units
Description
6968 55 99
100
Inspect crash sensors; one or two sensor(s) requires replacement
PARTS
Quantity
Part Number
Description
Up to 2.00
4N0955557A
PRESSSENS
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020 69BM Page 5 of 17
Customer Letter Example (USA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
NHTSA: 20V749
Subject: Safety Recall 69BM – Door Crash Sensors
Dear Audi Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
Faulty sensor housings may have been used during the production of the door crash sensors at the supplier. As a result, the locking mechanism for the electrical connector on the crash sensor may be impaired and the electrical connector may become detached. In unfavorable circumstances while the vehicle is moving, the electrical connector may become detached from the crash sensor. If this happens in the event of a side crash, the restraint systems for the side of the vehicle may react slower. This may lead to an increased risk of injury in a side crash due to a delayed activation of the side airbag, curtain airbag and/or seat-belt pretensioner as the system has to rely on two other crash sensors only.
What will we do?
To correct this defect, your authorized Audi dealer will inspect and, if necessary, replace the affected door crash sensor(s). This work will take a couple of hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service.
Precautions you should take
If the electrical connector becomes detached from the crash sensor while driving, it will turn on the airbag indicator light. Customers are advised not to ignore vehicle warning/indicator lights and should contact their authorized Audi dealer and arrange for vehicle inspection/repair in the event the airbag indicator light comes on while driving.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further?
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle for open Recalls and Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN).
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020 69BM Page 6 of 17
Customer Letter Example (Canada)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
Transport Canada Recall: 2020-594
Subject: Safety Recall 69BM – Door Crash Sensors
Dear Audi Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
Faulty sensor housings may have been used during the production of the door crash sensors at the supplier. As a result, the locking mechanism for the electrical connector on the crash sensor may be impaired and the electrical connector may become detached. In unfavorable circumstances while the vehicle is moving, the electrical connector may become detached from the crash sensor. If this happens in the event of a side crash, the restraint systems for the side of the vehicle may react slower. This may lead to an increased risk of injury in a side crash due to a delayed activation of the side airbag, curtain airbag and/or seat-belt pretensioner as the system has to rely on two other crash sensors only.
What will we do?
To correct this defect, your authorized Audi dealer will inspect and, if necessary, replace the affected door crash sensor(s). This work will take a couple of hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Audi dealer without delay to schedule this recall repair.
Precautions you should take
If the electrical connector becomes detached from the crash sensor while driving, it will turn on the airbag indicator light. Customers are advised not to ignore vehicle warning/indicator lights and should contact their authorized Audi dealer and arrange for vehicle inspection/repair in the event the airbag indicator light comes on while driving.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.
Can we assist you further?
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020 69BM Page 7 of 17
Repair Overview
• Inspect left and right Front Passenger Thorax Airbag Crash Sensors -G179/G180- and replace if necessary.
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020 69BM Page 8 of 17
Required Tools
Trim Removal Wedge
-3409-
(or equivalent)
Wedge Set
-T10383-
(or equivalent)
Scraper Set
-VAS6845-
(or equivalent)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020 69BM Page 9 of 17
Repair Instruction
Section A – Check for Previous Repair
• Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
• Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.
• Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are open, they must be performed in order of the Start date <arrow 3>. The oldest should be performed first.
• All Safety Recalls must be completed prior to completing this campaign.
• Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020 69BM Page 10 of 17
Section B – Door Panel Disassembly and Crash Sensor Inspection
NOTE
• The following steps describe work on the left side doors.
• Both front door trim panels require removal.
• Both front Passenger Thorax Airbag Crash Sensors must be inspected.
• Work on the right side will be similar.
Removing front door panels:
Q7 Models:
Remove decorative trim:
• Unclip the trim <1> using the -T10383/1- <arrow>, disengage the trim at the door trim panel and remove it.
Remove bolts:
• Remove bolts <arrows>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020 69BM Page 11 of 17
A6, RS6 and RS7 Models:
Remove decorative trim:
• Starting at the front unclip the decorative trim <1> using a wedge from the -VAS6845- in direction of <arrow A>.
TIP
So that the rear retainers on the decorative trim are not damaged, the decorative trim must be held parallel to the door trim panel when removing.
• Remove the remaining clips <B arrows> and the decorative trim from the door trim panel.
• Pivot the decorative trim inward and remove it from the door trim panel <arrow C>.
• Disconnect the connectors, if equipped.
Remove mid-range speaker trim:
• Insert the -3409- between the door trim panel and the midrange speaker trim.
• Unclip the midrange speaker trim <1> from the door trim panel in direction of <arrow>, to do this turn the -3409- on its axis.
• Unclip the remaining tabs from the door trim panel and remove the speaker trim.
Remove bolts:
• Remove bolts <arrows>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020 69BM Page 12 of 17
All models:
Unclip door panel:
• Using the -T10383-, unclip the door trim panel at the lower rear section in a radius beginning from the rear section in a radius by inserting the wedge between the door trim panel and the door near the clips in direction of <arrow>.
• Unclip the remaining clips along the door trim panel from the door.
Remove door panel:
• Pull the door trim panel <1> slightly off the door all the way around.
• The clips must not be left inside the door.
• Push the door trim panel upward and disengage it from the door at the window shaft in direction of <arrows>.
• Pry out the door trim panel upward from the clamp <2>.
CAUTION
Risk of damaging the operating cable by deforming it.
Never sharply bend or kink the operating cable.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020 69BM Page 13 of 17
Disconnect release cable:
• Carefully unclip the release cable <4> from the interior door mechanism <3> in direction of <arrow> at the same time the catches <2 and 5> are loosened.
• Disengage the release cable nipple <1> from the interior door mechanism.
Disconnect door control module:
• Disconnect the connectors <1 and 3> from the door control module <2> by pressing the release.
• Remove the door trim panel.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020 69BM Page 14 of 17
Inspecting airbag crash sensors:
WARNING
There is a risk of injury.
Pyrotechnical components can deploy unintentionally.
Discharge static electricity by briefly touching the door striker.
• Ignition must be turned off.
• BOTH front crash sensors must be inspected.
• Disconnect the connector to the crash sensor.
• Inspect the airbag crash sensor connector locking tabs <arrows>:
• If both locking tabs are intact and not damaged:
o No further work is required.
o Proceed to Section C for reassembly instructions.
• If either locking tab is damaged or missing:
o The crash sensor must be replaced.
o Proceed to the next step.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020 69BM Page 15 of 17
Replacing crash sensor:
WARNING
There is a risk of injury.
Pyrotechnical components can deploy unintentionally.
Discharge static electricity by briefly touching the door striker.
• Release the catch <2> and crash sensor <3> approximately 45° counter-clockwise in direction of <arrows>.
• Disengage the thorax airbag crash sensor from the door and remove.
CAUTION
Risk of malfunction of the crash sensor (pressure) due to leaks.
Make sure that the door does not have leaks.
• Install the new sensor in the reverse order of removal.
• Make sure the seal on the sensor is seated correctly. Replace the crash sensor if seal is damaged or deformed.
WARNING
There is a risk of injury.
Pyrotechnical components can deploy unintentionally.
Discharge static electricity by briefly touching the door striker.
• Engage the thorax airbag crash sensor in the door.
• Turn the locking mechanism for the crash sensor clockwise.
• The tabs must engage audibly.
• Connect and lock the connector.
• Ensure wires are not pinched.
Proceed to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020 69BM Page 16 of 17
Section C – Vehicle Reassembly
Install in reverse order of removal and note the following:
• Position the door trim on the window recess and press it down firmly.
• Carefully position the door trim panel clips <2> all around the door <1> and press the door trim panel onto the door until it engages audibly on the mounting points in direction of <arrows>.
• Torque door panel bolts to 2.5 Nm.
Proceed to Section D
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020 69BM Page 17 of 17
Section D – Campaign Completion Stamp
Item#: AUD4927ENG
-OR-
Item # AUD4927FRE
• Once the campaign has been completed, the technician should stamp the repair order.
• Stamps are available for ordering through the Compliance Label Ordering Portal.
• Proceed to Section E
Section E – Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.

************************************************************************************************************

69BM USA
IMPORTANT SAFETY RECALL
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
NHTSA: 20V749
Subject: Safety Recall 69BM – Door Crash Sensors
Dear Audi Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2021
model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this
action.
What is the issue? Faulty sensor housings may have been used during the production of
the door crash sensors at the supplier. As a result, the locking
mechanism for the electrical connector on the crash sensor may be
impaired and the electrical connector may become detached. In
unfavorable circumstances while the vehicle is moving, the electrical
connector may become detached from the crash sensor. If this
happens in the event of a side crash, the restraint systems for the side
of the vehicle may react slower. This may lead to an increased risk of
injury in a side crash due to a delayed activation of the side airbag,
curtain airbag and/or seat-belt pretensioner as the system has to rely
on two other crash sensors only.
What will we do? To correct this defect, your authorized Audi dealer will inspect and, if
necessary, replace the affected door crash sensor(s). This work will
take a couple of hours to complete and will be performed for you free
of charge. Please keep in mind that your dealer may need additional
time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.
What should you do? Please contact your authorized Audi dealer without delay to schedule
this recall repair. For your convenience, you can also visit
www.audiusa.com and click on the “Find a Dealer” link to locate a
dealer near you and schedule this service.
Precautions you
should take
If the electrical connector becomes detached from the crash sensor
while driving, it will turn on the airbag indicator light. Customers are
advised not to ignore vehicle warning/indicator lights and should
contact their authorized Audi dealer and arrange for vehicle
inspection/repair in the event the airbag indicator light comes on while
driving.
Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
+1 800 253 2834
www.audiusa.com
Audi of America, Inc.
IMPORTANT SAFETY RECALL
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in
this action, the law requires you to forward this letter immediately via
first-class mail to the lessee within ten (10) days of receipt. If you have
changed your address or sold the vehicle, please fill out the enclosed
prepaid Owner Reply card and mail it to us so we can update our
records.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work
free of charge within a reasonable time, please contact Audi Customer
Experience at 1-800-253-2834 or via our “Contact Us” page at
www.audiusa.com.
Checking your
vehicle for open
Recalls and Service
Campaigns
To check your vehicle’s eligibility for repair under this or any other
recall/service campaign, please visit the Recall/Service Campaign
Lookup tool at www.audiusa.com and enter your Vehicle Identification
Number (VIN).
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590;
or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action
to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
69BM EE. UU.
CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE
<MES AÑO>
<NOMBRE DEL CLIENTE>
<DIRECCIÓN DEL CLIENTE>
<CIUDAD, ESTADO Y CÓDIGO POSTAL DEL CLIENTE>
El presente aviso corresponde a su vehículo: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
NHTSA: 20V749
Asunto: Campaña de llamada a revisión 69BM – Sensores de impacto para puertas
Estimado(a) propietario(a) de un vehículo Audi:
El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad con
Vehículos Motorizados de EE. UU. Audi determinó que existe un defecto relacionado con la
seguridad de los vehículos motorizados en determinados vehículos Audi modelo 2021.
Nuestros registros indican que usted es propietario(a) de uno de los vehículos afectados por
esta medida.
¿Cuál es el
problema?
Es posible que se hayan utilizado carcasas para sensores defectuosas
durante la producción de los sensores de impacto para puertas por
parte del proveedor. Como resultado, el mecanismo de bloqueo del
conector eléctrico del sensor de impacto puede verse afectado y el
conector eléctrico puede desprenderse. En circunstancias
desfavorables, mientras el vehículo está en movimiento, el conector
eléctrico puede desprenderse del sensor de impacto. Si esto ocurre en
el caso de un choque lateral, los sistemas de seguridad del costado
del vehículo podrían reaccionar con mayor lentitud. Esto puede
provocar un mayor riesgo de sufrir lesiones en un choque lateral
debido a una activación retardada de la bolsa de aire lateral, la bolsa
de aire tipo cortina o el pretensor del cinturón de seguridad, ya que el
sistema dependerá solo de otros dos sensores de impacto.
¿Qué haremos? Para corregir este defecto, su concesionario Audi autorizado
inspeccionará y, si es necesario, cambiará los sensores de impacto
para puertas. Este servicio llevará unas horas y se le ofrecerá de
forma gratuita. No obstante, considere la posibilidad de que su
concesionario necesite tiempo adicional para la preparación del
servicio y la organización del horario del taller.
¿Qué debe hacer? Comuníquese de inmediato con su concesionario Audi autorizado para
programar este servicio de reparación. También puede visitar el sitio
www.audiusa.com y hacer clic en “Find a Dealer” (Buscar
concesionario) para encontrar un concesionario cercano a su domicilio
y programar este servicio.
Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
+1 800 253 2834
www.audiusa.com
Audi of America, Inc.
CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE
¿Qué recaudos debe
tomar?
Si el conector eléctrico se desconecta del sensor de impacto mientras
conduce, se encenderá la luz indicadora de las bolsas de aire. Se
aconseja a los clientes que no ignoren las luces indicadoras o de
advertencia del vehículo y que se pongan en contacto con su
concesionario Audi autorizado y organicen la inspección o reparación
del vehículo en caso de que la luz indicadora de las bolsas de aire se
encienda mientras conducen.
Vehículos rentados y
cambios de dirección
Si usted es el(la) arrendador(a) y propietario(a) registrado del vehículo
identificado en esta campaña, la ley exige que reenvíe esta carta de
inmediato al arrendatario por correo de primera clase en el plazo de
los diez (10) días posteriores a la recepción. Si cambió de dirección o
vendió el vehículo, complete la tarjeta prepagada de respuesta del
propietario adjunta y envíenosla para que podamos actualizar nuestros
registros.
¿De qué otra forma
podemos ayudarlo?
Si su concesionario Audi autorizado no puede completar esta tarea de
forma gratuita en un plazo razonable o no está en condiciones de
hacerlo, comuníquese con la Atención al cliente de Audi al 1-800-253-
2834 o a través de la página “Contact Us” (Contáctenos) en el sitio
www.audiusa.com.
Verificación de
campañas de
llamada a revisión o
de servicio vigentes
para su vehículo
Si desea comprobar la elegibilidad de su vehículo para una reparación
en el marco de esta o de cualquier otra campaña de llamada a revisión
o de servicio, utilice la herramienta Recall/Service Campaign Lookup
(Búsqueda de campañas de llamada a revisión o de servicio) en
www.audiusa.com e ingrese el número de identificación del vehículo
(VIN).
Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The
Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE.,
Washington, DC 20590. También puede llamar a la línea directa y gratuita de seguridad de
vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o ingresar a https://www.safercar.gov.
Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; no
obstante, hemos tomado medidas para garantizar su seguridad y su continua satisfacción con
el vehículo.
Atentamente,
Defensa del Consumidor de Audi

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AUDI DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection 69BM_DLR_LAUNCH
Repair Available – Safety Recall 69BM / Door Crash Sensor(s)
This notice is for:  Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Advisor
 Warranty Administrator
 Technicians
Date: December 14, 2020
Issue: Faulty sensor housings may have been used during the production of the door crash
sensors at the supplier. As a result, the locking mechanism for the electrical connector
on the crash sensor may be impaired and the electrical connector may become
detached. In unfavorable circumstances while the vehicle is moving, the electrical
connector may become detached from the crash sensor. If this happens in the event of
a side crash, the restraint systems for the side of the vehicle may react slower. This may
lead to an increased risk of injury in a side crash due to a delayed activation of the side
airbag, curtain airbag and/or seat-belt pretensioner as the system has to rely on two other
crash sensors only.
Precautions If the electrical connector becomes detached from the crash sensor while driving, it will
turn on the airbag indicator lamp.
Repair:  REPAIR AVAILABLE – December 15, 2020 – Inspect and, if necessary, replace the
affected door crash sensor(s).
 See ELSA/ServiceNet for complete repair & claiming instructions
 Check daily campaign open inventory report or OMD for affected vehicles in
inventory
 Repair every affected inventory vehicle before delivery to consumers.
Parts Department: Due to the small number of affected vehicles that will require repair, will be no parts
allocation.
Affected Vehicles Country Beginning
Model Year
Ending Model
Year Vehicle Vehicle
Count
USA 2021 2021 A6 1
USA 2021 2021 Q7 145
USA 2021 2021 RS6 7
USA 2021 2021 RS7 13
CAN 2021 2021 Q7 8
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:  Schedule owner repairs immediately
 Owner mailing – December 2020
MPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.
-END OF MESSAGE

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