Safety Recall 10G9 / Engine Block Casting – 2021 Audi

SEOCONTENT-START   The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. June 2021 10G9 Page 1 of 11 Safety Recall Code: 10G9 Subject Engine Block Casting Release Date June 29, 2021 Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2021 RS6 AVANT 2 USA 2021 2021 RS7 4 USA 2021 2021 RSQ8 1 USA 2021 2021 SQ7 5 USA 2021 2021 SQ8 3 CAN 2021 2021 RS6 AVANT 2 CAN 2021 2021 RSQ8 1 CAN 2021 2021 SQ7 1 Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description Due to a process error that occurred during the engine block casting process, it is possible for cracks to develop on the running surface of the ‘cylinder 6’ bore. During engine operation, a crack in the bore can lead to an impaired contour of the piston`s running surface. If this occurs, there is potential for engine damage and oil leakage. Engine damage while driving may cause a loss of power or an engine stall, increasing the risk of a crash. Corrective Action Complete engine replacement. Precautions If this condition is present in the vehicle, possible noises from the engine crankshaft may occur while driving and an oil pressure warning may be displayed in the instrument cluster. In the event this occurs, customers are advised to contact an authorized Audi dealer without delay and make arrangements to have the vehicle inspected/repaired. Code Visibility On or about June 29, 2021, the campaign code will be applied to affected vehicles. Owner Notification Audi will begin making outbound calls to affected customers in June 2021. Owner notification mailing will take place in July 2021. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi Group of America, Inc. and Audi Canada. All Rights Reserved. June 2021 10G9 Page 2 of 11 with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi Group of America, Inc. and Audi Canada. All Rights Reserved. June 2021 10G9 Page 3 of 11 Parts Information Parts Control Type: VIN to Order If parts are needed to support a vehicle repair:  US Dealers – use AVA  CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order Initial Allocation: NO There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) ENGINE CODE Quantity Part Number P.O.C. Part Description Ordering Method DJPB 1 0P2-100-021-D ENGINE VIN to Order DHUB 1 0P2-100-021-S ENGINE VIN to Order DCUE 1 0P2-100-021-R ENGINE VIN to Order ALL SEE ETKA/ELSA SEE ETKA All required one-time use fasteners, seals, gaskets, o-rings and fluids according to the ELSA Repair Manual Free Order NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. June 2021 10G9 Page 4 of 11 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.  Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure. Service Number 10G9 Damage Code 0099 Parts Vendor Code 002 Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark CPL ENGINE* as causal part Vehicle Wash/Loaner Do not claim wash/loaner under this action Criteria I.D. A6, A7, Q7 or Q8 LABOR Labor Op Time Units Description 1001 55 99 1760 Replace Engine 0150 00 00 Time stated on diagnostic protocol GFF Operations PARTS Quantity Part Number Description 1.00 0P2100021D or 0P2100021S or 0P2100021R CPL ENGINE* SEE ELSA/ETKA SEE ETKA All required one-time use fasteners, seals, gaskets, o-rings and fluids according to the ELSA Repair Manual NOTE: All claims will stop for review. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. June 2021 10G9 Page 5 of 11 Customer Letter Example (USA) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 21V339 Subject: Safety Recall 10G9 – Engine Block Casting Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Due to a process error that occurred during the engine block casting process, it is possible for cracks to develop on the running surface of the ‘cylinder 6’ bore. During engine operation, a crack in the bore can lead to an impaired contour of the piston`s running surface. If this occurs, there is potential for engine damage and oil leakage. Engine damage while driving may cause a loss of power or an engine stall, increasing the risk of a crash. What will we do? To correct this defect, your authorized Audi dealer will replace the complete engine in your vehicle. This work could take several days to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Precautions you should take If this condition is present in the vehicle, possible noises from the engine crankshaft may occur while driving and an oil pressure warning may be displayed in the instrument cluster. In the event this occurs, customers are advised to contact an authorized Audi dealer without delay and make arrangements to have the vehicle inspected/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1- 888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. June 2021 10G9 Page 6 of 11 Customer Letter Example (Canada) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> Transport Canada Recall: 2021-279 Subject: Safety Recall 10G9 – Engine Block Casting Dear Audi Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Due to a process error that occurred during the engine block casting process, it is possible for cracks to develop on the running surface of the ‘cylinder 6’ bore. During engine operation, a crack in the bore can lead to an impaired contour of the piston`s running surface. If this occurs, there is potential for engine damage and oil leakage. Engine damage while driving may cause a loss of power or an engine stall, increasing the risk of a crash. What will we do? To correct this defect, your authorized Audi dealer will replace the complete engine in your vehicle. This work could take several days to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. Precautions you should take If this condition is present in the vehicle, possible noises from the engine crankshaft may occur while driving and an oil pressure warning may be displayed in the instrument cluster. In the event this occurs, customers are advised to contact an authorized Audi dealer without delay and make arrangements to have the vehicle inspected/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. June 2021 10G9 Page 7 of 11 Repair Overview  Replace complete engine. NOTE  These repair instructions may differ from the labor operations and labor times listed in ELSA.  Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.  This procedure must be read in its entirety prior to performing the repair.  Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.  Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.  When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. June 2021 10G9 Page 8 of 11 Repair Instruction Section A – Check for Previous Repair  Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order.  Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.  Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date <arrow 3>. The oldest should be performed first.  All Safety Recalls must be completed prior to completing this campaign.  Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. June 2021 10G9 Page 9 of 11 Section B – Repair Procedure WARNING Risk of injury. Refer to all Warnings and Cautions listed in the ELSA Repair Manual!! Replace the engine according to the ELSA Repair Manual:  See ELSA Repair Manual: Repair manual > Engine > 8-Cylinder Direct Injection 4.0L 4V TFSI Engine EA825 > 10 Engine Assembly > Engine, Removing and Installing  Adhere to all warnings outlined in the repair manual.  Reference ELSA Repair Manual for special tools. Note the following when performing the repair:  With the lock carrier installed, the engine is removed downward with the transmission and subframe.  Install cable ties at the same locations when installing.  Pay attention to the guidelines for clean working conditions. Refer to → Servicing – 8-Cylinder 4.0L 4V TFSI Engine; Rep. Gr.00; Repair Information; Guidelines for Clean Working Conditions.  Bonded rubber bushings have a limited range of rotation. Axle components with bonded rubber bushings must be brought into the position they will be in when driving before they are tightened (curb weight position or control position). Otherwise, the bonded rubber bushing will be under stress, which will reduce the service life.  Before starting the procedures, determine the curb weight position (refer to → Suspension, Wheels, Steering; Rep. Gr.00; Repair Information; Wheel Bearing in Curb Weight, Lifting Vehicles with Coil Spring or determine the control position (refer to → Suspension, Wheels, Steering; Rep. Gr.00; Repair Information; Wheel Bearing in Control Position, Lifting Vehicles with Air Suspension).  Position the front wheels so they are straight.  The electro-mechanical parking brake must be released before disconnecting battery so the driveshaft can be rotated to remove it. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. June 2021 10G9 Page 10 of 11 When reinstalling engine:  Replace all torque to yield fasteners.  Replace refrigerant o-rings.  Replace all self-locking nuts and bolts, gaskets, seals and O-rings after removing.  Only remove the plugs or caps just before installing the respective lines.  Secure all hose connections with hose clamps that match the ones used in series production. Refer to the Parts Catalog.  Check the vacuum hoses for damage before the assembly and replace if necessary.  During installation, all cable ties must be installed at the same location.  Bonded rubber bushings have a limited range of rotation. Only tighten suspension threaded connections when vehicle is in curb weight position or in the control position.  A new engine is still filled with a residual amount of test cycle oil from the factory. The test cycle oil must be bled and new engine oil filled before the first start of the engine. Proceed to Section C The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. June 2021 10G9 Page 11 of 11 Section C – Campaign Completion Stamp Item#: AUD4927ENG -ORItem # AUD4927FRE  Once the campaign has been completed, the technician should stamp the repair order.  Stamps are available for ordering through the Compliance Label Ordering Portal. Proceed to Section D Section D – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada. ****************************************************************************************************************** 10G9 USA IMPORTANT SAFETY RECALL <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 21V339 Subject: Safety Recall 10G9 – Engine Block Casting Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Due to a process error that occurred during the engine block casting process, it is possible for cracks to develop on the running surface of the ‘cylinder 6’ bore. During engine operation, a crack in the bore can lead to an impaired contour of the piston`s running surface. If this occurs, there is potential for engine damage and oil leakage. Engine damage while driving may cause a loss of power or an engine stall, increasing the risk of a crash. What will we do? To correct this defect, your authorized Audi dealer will replace the complete engine in your vehicle. This work could take several days to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Precautions you should take If this condition is present in the vehicle, possible noises from the engine crankshaft may occur while driving and an oil pressure warning may be displayed in the instrument cluster. In the event this occurs, customers are advised to contact an authorized Audi dealer without delay and make arrangements to have the vehicle inspected/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. IMPORTANT SAFETY RECALL Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection ****************************************************************************************************************** 10G9 USA IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD <MES AÑO> <NOMBRE DEL CLIENTE> <DIRECCIÓN DEL CLIENTE> <CIUDAD, ESTADO Y CÓDIGO POSTAL DEL CLIENTE> Este aviso se aplica a su vehículo: <MODELO> <MARCA> <LÍNEA>, <VIN> Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA): 21V339 Asunto: Llamado a revisión por seguridad 10G9 – Fundición del bloque del motor Estimado propietario de un Audi: Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad del Tráfico y Vehículos Motorizados. Audi determinó que hay un defecto relacionado con la seguridad de los vehículos motorizados en ciertos vehículos Audi modelo 2021. Nuestros registros muestran que usted es propietario de un vehículo afectado por esta acción. ¿Cuál es el problema? Debido a un error de proceso que ocurrió durante el proceso de fundición del bloque del motor, es posible que se le hagan grietas a la superficie de rodadura del diámetro interno del ‘cilindro 6’. Debido a la operación del motor, una grieta en el diámetro interno puede ocasionar problemas en el perímetro de la superficie de rodadura del pistón. Si esto ocurre, existe la posibilidad de que el motor sufra daños y haya fugas de aceite. El daño al motor al conducir puede causar una pérdida de potencia o que se trabe el motor, con lo cual se incrementa el riesgo de un choque. ¿Qué vamos a hacer? Para corregir este defecto, su concesionaria autorizada Audi reemplazará todo el motor de su vehículo. Este trabajo podría tomar varios días en completarse y se realizará de forma gratuita. Tenga en cuenta que su concesionaria puede necesitar más tiempo para preparar la reparación, así como para adaptar el cronograma diario del taller. ¿Qué debe hacer usted? Comuníquese de inmediato con su concesionaria autorizada de Audi para programar esta reparación por llamado a revisión. Para su comodidad, también puede visitar www.audiusa.com y hacer clic en el enlace “Buscar una concesionaria” para ubicar una concesionaria cerca de usted y programar este servicio. ¿Qué precauciones debe tomar? Si su vehículo presenta este defecto, es posible que oiga ruidos del cigüeñal del motor al conducir y es posible que vea una advertencia sobre la presión del aceite en el tablero. Si esto llega a ocurrir, se recomienda a los clientes que se comuniquen con una concesionaria Audi autorizada de inmediato para programar la inspección o reparación del vehículo. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD Vehículos en arrendamiento y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo que se identifica en esta acción, la ley requiere que le reenvíe esta carta inmediatamente por first-class mail al arrendatario en un plazo de diez (10) días a partir de que la reciba. Si cambió de dirección o vendió el vehículo, llene la tarjeta prepagada de respuesta del propietario que se adjunta a esta carta y envíenosla por correo para poder actualizar nuestros registros. ¿Hay algo más en lo que le podamos ayudar? Si su concesionaria autorizada Audi no logra o no puede completar este trabajo de forma gratuita en un plazo razonable, comuníquese con el área de Experiencia del cliente de Audi al 1-800-253-2834 o mediante nuestra página “Contáctenos” en www.audiusa.com. Verificar si hay alguna campaña de servicio y llamado a revisión relacionada con su vehículo Para verificar la elegibilidad de su vehículo para reparación de conformidad con esta o cualquier otra campaña de servicio o llamado a revisión, visite la herramienta de Búsqueda de campañas de servicio o llamado a revisión en www.audiusa.com e ingrese su Número de identificación del vehículo (VIN). Si aún no queda satisfecho, puede presentar una queja ante: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; o puede llamar a la línea directa sin costo sobre seguridad de los vehículos al 1-888-327-4236 (TTY: 1- 800-424-9153); o puede visitar la página https://www.safercar.gov. Lamentamos cualquier inconveniente que este asunto le pueda ocasionar; sin embargo, tomamos esta medida para ayudar a garantizar su seguridad y satisfacción continua con el vehículo. Atentamente, Protección al cliente de Audi ****************************************************************************************************************** AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 10G9_DLR_ADV Advance Notice – Safety Recall 10G9 / Engine Block Casting This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: May 19, 2021 Issue: Due to a process error that occurred during the engine block casting process, it is possible for cracks to develop on the running surface of the ‘cylinder 6’ bore. During engine operation, a crack in the bore can lead to an impaired contour of the piston`s running surface. If this occurs, there is potential for engine damage and oil leakage. Engine damage while driving may cause a loss of power or an engine stall, increasing the risk of a crash. Precautions If this condition is present in the vehicle, possible noises from the engine crankshaft may occur while driving and an oil pressure warning may be displayed in the instrument cluster. Repair: • REPAIR NOT YET AVAILABLE • Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2021 RS6 AVANT 2 USA 2021 2021 RS7 4 USA 2021 2021 RSQ8 1 USA 2021 2021 SQ7 5 USA 2021 2021 SQ8 3 CAN 2021 2021 RS6 AVANT 2 CAN 2021 2021 RSQ8 1 CAN 2021 2021 SQ7 1 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE- ****************************************************************************************************************** AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 10G9_DLR_LAUNCH Repair Available – Safety Recall 10G9 / Engine Block Casting This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: Issue: Precautions June 28, 2021 Due to a process error that occurred during the engine block casting process, it is possible for cracks to develop on the running surface of the ‘cylinder 6’ bore. During engine operation, a crack in the bore can lead to an impaired contour of the piston`s running surface. If this occurs, there is potential for engine damage and oil leakage. Engine damage while driving may cause a loss of power or an engine stall, increasing the risk of a crash. If this condition is present in the vehicle, possible noises from the engine crankshaft may occur while driving and an oil pressure warning may be displayed in the instrument cluster. Repair: • REPAIR AVAILABLE – June 29, 2021 – Replace complete engine. • See ELSA/ServiceNet for complete repair & claiming instructions • Check daily campaign open inventory report or OMD for affected vehicles in inventory • Repair every affected inventory vehicle before delivery to consumers. Parts Department: There will be no parts allocation. Please reference the Repair Projection Tool in the campaign circular to view your potential VIN population. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2021 RS6 AVANT 2 USA 2021 2021 RS7 4 USA 2021 2021 RSQ8 1 USA 2021 2021 SQ7 5 USA 2021 2021 SQ8 3 CAN 2021 2021 RS6 AVANT 2 CAN 2021 2021 RSQ8 1 CAN 2021 2021 SQ7 1 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – July 2021. Audi will also be making outbound calls to affected owners beginning in June 2021. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE ******************************************************************************************************************
SEOCONTENT-END