Safety Recall 69CK / Airbag Control Module Fixation Holes – 2020-2021 Volkswagen Jetta

SEOCONTENT-START

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2022 69CK Page 1 of 24
Safety Recall
Code: 69CK
REVISION
Subject Airbag Control Module Fixation Holes
Release Date March 08, 2022
Revision Summary Updated outside labor operation in the claim entry instructions
Affected Vehicles
Country Beginning
Model Year
Ending
Model Year Vehicle Vehicle
Count
USA 2020 2021 JETTA 356
USA 2020 2021 JETTA GLI 23
CAN 2020 2021 JETTA 16
CAN 2021 2021 JETTA GLI 2
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair
under this action. ELSA is the only valid campaign inquiry & verification source.
 Campaign status must show “open.”
 If ELSA shows other open action(s), inform your customer so that the work can also be
completed at the same time the vehicle is in the workshop for this campaign.
Problem Description During rework at the factory, the airbag control module fixation holes were enlarged in
order to allow correct assembly to the vehicle body. Because of this, the airbag may not
deploy correctly in a crash, or may deploy unintendedly while driving, leading to an
increased risk of injury.
Corrective Action Replace the airbag control module and also replace an incorrectly positioned airbag
control module mounting stud.
Precautions If there is an issue with the airbag control module, the airbag malfunction indicator light
will illuminate. Owners are advised to contact an authorized dealer without delay to have
the vehicle inspected if the airbag light illuminates, and also to ensure they are familiar
with the airbag system information in the owner’s manual.
Code Visibility On or about January 25, 2022, the campaign code was applied to affected vehicles.
Owner Notification Owner notification took place in January 2022. Owner letter examples are included in this
bulletin for your reference.
Additional Information Please alert everyone in your dealership about this action, including Sales, Service,
Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a
new motor vehicle or any new or used item of motor vehicle equipment (including a tire)
covered by this notification under a sale or lease until the defect or noncompliance is
remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2022 69CK Page 2 of 24
that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that
contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned
vehicles in their inventory which are involved in a safety or compliance recall until the
defect has been remedied.
Dealers must ensure that every affected inventory vehicle has this campaign completed
before delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at
www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2022 69CK Page 3 of 24
Parts Information
Parts Control Type:
VIN to Order
If parts are needed to support a vehicle repair:
 US Dealers – use AVA
 CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email
(VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order
Parts Control Type:
Free Order
Parts will be managed by Free Order
Initial Allocation:
NO
There will be no parts allocation. Please reference the Repair Projection Tool (below)
to view your potential VIN population.
Repair Projection Tool:
(right click to open)
Criteria Quantity Part Number P.O.C. Part Description Ordering Method
(see description above)
01
1 5Q0-959-655-CB MODULE VIN to Order
1 17A-998-477-B REPAIR KIT VIN to Order
1 4E0-260-749-B WASHER Free Order
1 4D0-260-749-B WASHER Free Order
3 N -907-611-03 NUT Free Order
1 N -907-991-02 SCREW Free Order
4 N -102-400-03 BOLT Free Order
1 N -010-335-13 SCREW Free Order
4 5NA-867-276-B CLIP Free Order
NOTE
The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a
listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2022 69CK Page 4 of 24
Ancillary Parts Location
Location Part Number
1 4E0-260-749-B
2 4D0-260-749-B
3 N -907-611-03 (x3)
4 N -907-991-02
5 N -102-400-03 (x4)
6 N -010-335-13
7 5NA-867-276-B (x4)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2022 69CK Page 5 of 24
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number 69CK
Damage Code 0099
Parts Vendor Code WWO
Claim Type Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator Mark MODULE* as causal part
Vehicle Wash/Loaner Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims
information and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t
Volkswagen Service Loaner Program to determine loaner eligibility.
Criteria I.D. 01
LABOR
Labor Op Time Units Description
7012 19 99 720 Prepare vehicle for airbag mounting stud
removal and replace airbag control module
6953 41 99 100
Prepare and weld new stud
Note: (DO NOT claim if an outside vendor is
used to weld stud)
2706 89 50 10 Connect battery charger
0150 00 00
Time stated on
diagnostic protocol
(up to 50 TU)
GFF Operations
PARTS
Quantity Part Number Description
1.00 5Q0959655CB MODULE*
1.00 17A998477B REPAIR KIT
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2022 69CK Page 6 of 24
1.00 4E0260749B WASHER
1.00 4D0260749B WASHER
3.00 N 90761103 NUT
1.00 N 90799102 SCREW
4.00 N 10240003 BOLT
1.00 N 01033513 SCREW
4.00 5NA867276B CLIP
-ADD- if necessary Add ONLY if an outside vendor is used to weld the new airbag mounting stud
OUTSIDE LABOR
Labor Op Description Amount
A0000000
(Number 0, not
letter O)
Weld airbag mounting stud
Dollar amount should not exceed the
equivalent to one hour of your dealer’s
hourly warranty labor rate
 U.S. dealers: A copy of vendor’s invoice must be uploaded to Doc-It for review
 Canadian dealers: Retain vendor’s invoice for review
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2022 69CK Page 7 of 24
Customer Letter Example (USA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
NHTSA: 21V492
Subject: Safety Recall 69CK -Airbag Control Module Fixation Holes
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has
decided that a defect, which relates to motor vehicle safety, exists in certain 2020-2021 model year Volkswagen
vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue? During rework at the factory, the airbag control module fixation holes were enlarged in
order to allow correct assembly to the vehicle body. Because of this, the airbag may
not deploy correctly in a crash, or may deploy unintendedly while driving, leading to an
increased risk of injury.
What will we do? To correct this defect, your authorized Volkswagen dealer will replace the airbag
control module and also replace an incorrectly positioned airbag control module
mounting stud. This work will take about a day to complete and will be performed for
you free of charge. Please keep in mind that your dealer may need additional time for
the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall
repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.
Precautions you should
take
If there is an issue with the airbag control module, the airbag malfunction indicator light
will illuminate. Owners are advised to contact an authorized dealer without delay to
have the vehicle inspected if the airbag light illuminates, and also are asked to ensure
they are familiar with the airbag system information in the owner’s manual.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, the
law requires you to forward this letter immediately via first-class mail to the lessee
within ten (10) days of receipt. If you have changed your address or sold the vehicle,
please fill out the enclosed prepaid Owner Reply card and mail it to us so we can
update our records.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, or if you should have any questions about this
communication, please reach out to us using your preferred method of communication
at www.vw.com/contact or by calling us at 800-893-5298.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit www.vw.com/owners/recalls and enter your Vehicle
Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety
Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2022 69CK Page 8 of 24
Customer
Customer Letter Example (Canada)
Example (USA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
Transport Canada Recall: 2021-404
Subject: Safety Recall 69CK -Airbag Control Module Fixation Holes
Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you
that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the
owner of a vehicle affected by this action.
What is the issue? During rework at the factory, the airbag control module fixation holes were enlarged in
order to allow correct assembly to the vehicle body. Because of this, the airbag may
not deploy correctly in a crash, or may deploy unintendedly while driving, leading to an
increased risk of injury.
What will we do? To correct this defect, your authorized Volkswagen dealer will replace the airbag
control module and also replace an incorrectly positioned airbag control module
mounting stud. This work will take about a day to complete and will be performed for
you free of charge. Please keep in mind that your dealer may need additional time for
the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall
repair.
Precautions you should
take
If there is an issue with the airbag control module, the airbag malfunction indicator light
will illuminate. Owners are advised to contact an authorized dealer without delay to
have the vehicle inspected if the airbag light illuminates, and also are asked to ensure
they are familiar with the airbag system information in the owner’s manual.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this letter, you
shall forward this letter (and any subsequent notice, if applicable) to the lessee within
ten (10) days of receipt. If you have changed your address or sold the vehicle identified
in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so
we can update our records.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please contact Customer Relations, Monday through
Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us”
page at www.vw.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2022 69CK Page 9 of 24
Repair Overview
 Rework front left airbag control module
mounting stud <arrow> and replace airbag
control module.
NOTE
 These repair instructions may differ from the labor operations and labor times listed in ELSA.
 Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
 This procedure must be read in its entirety prior to performing the repair.
 Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
 Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
 When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2022 69CK Page 10 of 24
Required Tools
Template from Repair Kit
17A-998-477-B
NOTE
Distribution and support for the template will NOT
be managed by the Volkswagen Tools and
Equipment program. Please do not contact the
Volkswagen Service Tools and Equipment Program
regarding support for the template.
Hook
-T10538-
(quantity = 2)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2022 69CK Page 11 of 24
Repair Instruction
Section A – Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
 Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
 Confirm the Campaign/Action is open <arrow
1>. If the status is closed, no further work is
required.
 Note the Applicable Criteria ID <arrow 2> for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date <arrow 3>. The oldest should be performed
first.
 All Safety Recalls must be completed prior
to completing this campaign.
 Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2022 69CK Page 12 of 24
Section B – Repair Procedure
WARNING
Risk of injury. Refer to “Warning and Safety Precautions”, found in Appendix A at the end of this document.
Disconnect battery with ignition switched ON:
WARNING
Accident risk. When working on pyrotechnic
components (such as airbags and belt tensioners),
the battery must be disconnected with the ignition
switched ON.
 Turn the ignition ON.
 Move the driver seat to the most rearward
position.
 Fully recline driver seat.
CAUTION
Reclining the driver seat before disconnecting the
battery allows for additional safety in the event
Terminal 15 power is not restored when
reconnecting the battery at the end of the repair.
 Access the battery.
 Loosen nut <3>.
 Remove and isolate battery ground cable <2>.
Remove center console:
 See ELSA Repair Manual: Repair manual >
Body > Body Interior > 68 Interior Equipment >
Center Console > Center Console, Removing
and Installing
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2022 69CK Page 13 of 24
Remove instrument panel <2>:
 See ELSA Repair Manual: Repair manual >
Body > Body Interior > 70 Interior Trim >
Instrument Panel > Instrument Panel,
Removing and Installing
Note the following when removing the instrument
cluster:
Analog Cluster:
 The Instrument Cluster is engaged in the
instrument panel. A greater amount of force is
necessary for removal.
 Coat the upper and lower retainers of the
Instrument Cluster with silicone lubricant
 Place the -T10538- <2> as shown on the right
and left recess openings on the Instrument
Cluster <1>.
 Pull evenly on both -T10538- at the same time
to disengage from the retainers.
 Pull the Instrument Cluster out as carefully as
possible.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2022 69CK Page 14 of 24
Digital Cluster:
 Remove the bolts <arrows>.
 The Instrument Cluster is engaged in the
instrument panel. A greater amount of force is
necessary for removal.
 Coat the retainers of the Instrument Cluster
with silicone lubricant
 Place the -T10538- <2> as shown on the right
and left opening on the Instrument Cluster
<1>.
 Pull evenly on both -T10538- at the same time
to disengage from the retainers.
 Pull the Instrument Cluster out as carefully as
possible.
Remove instrument panel crossmember <1>:
 See ELSA Repair Manual: Repair manual >
Body > Body Interior > 70 Interior Trim >
Instrument Panel Crossmember > Instrument
Panel Crossmember, Removing and Installing
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2022 69CK Page 15 of 24
Remove heater and A/C unit <1>:
 See ELSA Repair Manual: Repair manual >
Heating, Ventilation & Air Conditioning >
Heating, Ventilation & Air Conditioning > 87 Air
Conditioning > Front Heater and A/C Unit >
Heater and A/C Unit, Removing and Installing
NOTE
Other work can be performed while the A/C
refrigerant is being recovered.
Remove steering column <9>:
 See ELSA Repair Manual: Repair manual >
Chassis > Suspension, Wheels, Steering > 48
Steering > Steering Column > Steering
Column, Removing and Installing
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2022 69CK Page 16 of 24
Remove brake pedal assembly:
 See ELSA Repair Manual: Repair manual >
Chassis > Brake System > 46 Mechanical
Components > Brake Pedal > Mounting
Bracket, Removing and Installing
Remove airbag control module:
WARNING
Pyrotechnical components can deploy
unintentionally.
There is a risk of injury.
Discharge static electricity by briefly touching the
door striker.
 Ensure the battery is disconnected.
 Loosen the retainer for the connector <5> in
the front passenger footwell in the direction of
the <arrow>.
 Press down the safety tab and open the
connector locking bracket.
 Remove the nuts <3 and 4>.
 Loosen the nut <1> without removing it.
 Carefully lift the airbag control module <2>
from the threaded pins and remove it toward
the passenger side.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2022 69CK Page 17 of 24
Prepare area for welding:
 Remove firewall insulation.
 Place welding blankets around the area being
worked on.
Cut off mounting stud:
 Cut off airbag control module mounting stud
<circle> flush with the floor.
 Remove paint so bare metal is exposed.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2022 69CK Page 18 of 24
Mark location of new stud:
 Place template <1> over studs <arrows>.
 Mark the location of the new stud <2> using a
graphite pencil.
 Ensure the template is positioned over the
base of the studs <arrows>.
Correct Installation Incorrect Installation
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2022 69CK Page 19 of 24
Weld new stud:
 Weld new stud in place.
 Welding the new stud can be done using a
stud welding gun or MIG welder.
 Ensure the stud is welded using a gasshielded
arc continuous weld seam.
NOTE
Welding the new stud can be sublet to an outside
vendor, if desired.
Verify location of new stud:
 Temporarily place the NEW airbag control unit
<1> over the studs to ensure the new stud was
installed correctly.
 If stud is in the wrong position, repeat the stud
replacement steps. A second stud is included
in the repair kit.
Prepare new stud:
 Ensure the mounting surface <arrow> for the
airbag control module is flat. Sand down
mounting surface as required.
 Clean stud with a wire brush to remove any
welding contaminants.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2022 69CK Page 20 of 24
Prepare reworked area:
 Remove the airbag control unit.
 Clean area that was sanded.
 Apply a paint primer to prevent future
corrosion.
 Clean threads of new stud with a tap, if
necessary.
Install new airbag control module:
 Install new airbag control module <1> in the
reverse order of removal.
 Torque nuts <2 and 3> to 9 Nm.
WARNING
Pyrotechnical components can deploy
unintentionally.
There is a risk of injury.
Discharge static electricity by briefly touching the
door striker.
 Connect and lock connector <4>. Ensure the
connector audibly locks.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2022 69CK Page 21 of 24
Reassemble vehicle:
 Reassemble vehicle in the reverse order of
removal according to the ELSA repair manual.
Reconnect battery:
WARNING
Risk of Injury
Ignition must be ON when connecting battery. If
pyrotechnic components (e.g. airbag, belt
tensioner) are not repaired correctly, they may
deploy unintentionally after connecting battery.
There must not be anyone inside the vehicle when
connecting the battery.
 Disconnect the connector <2> from the Battery
Monitoring Control Module -J367- <3>.
 Attach the battery ground cable clamp by hand
to the battery negative terminal and torque the
nut <1> to 6 Nm.
 Reconnect the connector to the Battery
Monitoring Control Module -J367-.
 Cycle the ignition off and back on.
 Set clock to local time (if necessary).
 Activate the power window regulator onetouch
up/down function.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2022 69CK Page 22 of 24
Program new airbag control module:
 Perform Guided Functions test plan: 0015 –
Replace Airbag Control Module
Proceed to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2022 69CK Page 23 of 24
Section C – Campaign Completion Label
Install Campaign Completion Label
 Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next to
the vehicle emission control information
label.
TIP
Ensure Campaign Completion Label does not cover
any existing label(s).
Proceed to Section D
Section D – Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and
the Part Destruction and Core Disposition Report for Canada.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2022 69CK Page 24 of 24
Appendix A – Warning and Safety Precautions
WARNING
General Safety Precautions when Working with Pyrotechnic Components:
 Pyrotechnic components always contain propellant that generates a gas during combustion. In some
components, there is also a supply of pressurized gas to ensure this gas is generated
 This pressurized gas is stored under high pressure in a compressed gas container. Pyrotechnic components
are triggered by electrical/mechanical igniters.
 Only trained personnel should perform testing, assembly and servicing work. Airbags do not have a
replacement interval.
 Never check with test lamps, voltmeter or ohmmeters.
 Only check pyrotechnic components when they are installed in the vehicle using vehicle diagnosis, testing
and information systems approved by the manufacturer.
 When working on pyrotechnic components and the airbag control module, disconnect the battery ground
strap while the ignition is switched on. Then cover the negative terminal.
 Wait 10 seconds after disconnecting the battery.
 The ignition must be SWITCHED ON when connecting the battery. There should not be anyone inside the
vehicle when doing this.
 Exception: vehicles with batteries in the passenger compartment. In this case, stay outside the range of the
airbags and seat belts.
 Wash your hands after touching ignited pyrotechnic components from the restraint system.
 Do not open or repair pyrotechnic components. Use only new components to reduce the risk of injury.
 Do not install pyrotechnic components that have fallen onto a hard surface or show signs of damage.
 Discharge static electricity before handling pyrotechnic components, for example before disconnecting the
electrical connector. This can be done by touching grounded metal objects such as the door striker pin.
 Install pyrotechnic components immediately after removing them from their transport packaging. If you must
stop working, store the pyrotechnic component in its original transport packaging.
 Do not leave pyrotechnic components lying in the open unattended.
 Do not treat pyrotechnic components with grease, cleaning solutions or similar products.
 Do not expose pyrotechnic components to temperatures above 100 ºC, even for brief periods of time.
 People in the immediate vicinity of the workplace must be protected from possible noise and projectiles.
 Pyrotechnic components can trigger unintentionally.
 In the event of deployment:
o Single-stage inflators: allow airbag to cool down completely. Wait at least 10 minutes before
handling.
o Two-stage inflators: wait for second airbag ignition. Allow airbag to cool down completely. Wait at
least 10 minutes before handling.

*************************************************************************************************************

Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 69CK USA
IMPORTANT SAFETY RECALL
Volkswagen of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
NHTSA: 21V492
Subject: Safety Recall 69CK -Airbag Control Module Fixation Holes
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2020-2021
model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this
action.
What is the issue? During rework at the factory, the airbag control module fixation holes were
enlarged in order to allow correct assembly to the vehicle body. Because of
this, the airbag may not deploy correctly in a crash, or may deploy
unintendedly while driving, leading to an increased risk of injury.
What will we do? To correct this defect, your authorized Volkswagen dealer will replace the
airbag control module after bending the stud with a bending tool. This work
will take about one hour to complete and will be performed for you free of
charge. Please keep in mind that your dealer may need additional time for
the preparation of the repair, as well as to accommodate their daily workshop
schedule.
What should you do? The recall remedy will be available starting on September 10, 2021.
Please contact your authorized Volkswagen dealer without delay to schedule
this recall repair. To set up an appointment online, please visit
www.vw.com/find-a-dealer.
Precautions you should
take
If there is an issue with the airbag control module, the airbag malfunction
indicator light will illuminate. Owners are advised to contact an authorized
dealer without delay to have the vehicle inspected if the airbag light
illuminates, and also are asked to ensure they are familiar with the airbag
system information in the owner’s manual.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this
action, the law requires you to forward this letter immediately via first-class
mail to the lessee within ten (10) days of receipt. If you have changed your
address or sold the vehicle, please fill out the enclosed prepaid Owner Reply
card and mail it to us so we can update our records.
Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 69CK USA
IMPORTANT SAFETY RECALL
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work
free of charge within a reasonable time, or if you should have any questions
about this communication, please reach out to us using your preferred
method of communication at www.vw.com/contact or by calling us at 800-
893-5298.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other
recall/service campaign, please visit www.vw.com/owners/recalls and enter
your Vehicle Identification Number (VIN) into the Recall/Service Campaign
Lookup tool.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free
Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help
ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
Formulario número F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 69CK
USA
IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD
Volkswagen of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
<MES AÑO>
<NOMBRE DEL CLIENTE>
<DIRECCIÓN DEL CLIENTE>
<CIUDAD, ESTADO Y CÓDIGO POSTAL DEL CLIENTE>
Este aviso se aplica a su vehículo: <MODELO> <MARCA> <LÍNEA>, <VIN>
Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA): 21V492
Asunto: Llamado a revisión por seguridad 69CK -Orificios de fijación del módulo de control de las
bolsas de aire
Estimado propietario de un Volkswagen:
Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad del Tráfico y Vehículos
Motorizados. Volkswagen determinó que hay un defecto relacionado con la seguridad de los vehículos
motorizados en ciertos vehículos Volkswagen modelo 2020-2021. Nuestros registros muestran que usted
es propietario de un vehículo afectado por esta acción.
¿Cuál es el problema? Al volver a perforarlos en fábrica, los orificios de fijación del módulo de control
de las bolsas de aire se ampliaron a fin de permitir que se montara
correctamente en la carrocería del vehículo. Por lo tanto, las bolsas de aire
podrían no desplegarse correctamente en un choque o podrían desplegarse
de manera involuntaria al conducir, lo cual podría aumentar el riesgo de
lesiones.
¿Qué vamos a hacer? Para corregir este defecto, su concesionaria autorizada Volkswagen
reemplazará el módulo de control de las bolsas de aire después de doblar el
perno con una herramienta. Este trabajo tomará aproximadamente una hora
y se realizará de forma gratuita. Tenga en cuenta que su concesionaria puede
necesitar más tiempo para preparar la reparación, así como para adaptar el
cronograma diario del taller.
¿Qué debe hacer
usted?
El recurso de llamado a revisión estará disponible a partir del 10 de
septiembre de 2021. Comuníquese de inmediato con su concesionaria
autorizada Volkswagen para programar esta reparación por llamado a
revisión. Para programar una cita en línea, visite www.vw.com/find-a-dealer.
¿Qué precauciones
debe tomar?
Si hay un problema con el módulo de control de las bolsas de aire, se
encenderá la luz indicadora de falla de las bolsas de aire. Se recomienda a
los propietarios que se pongan en contacto a la brevedad con una
concesionaria autorizada para que inspeccionen el vehículo si se enciende la
luz de las bolsas de aire, y también se les pide que se aseguren de conocer
Formulario número F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 69CK
USA
IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD
la información del sistema de bolsas de aire que se incluye en el manual del
propietario.
Vehículos en
arrendamiento y
cambios de dirección
Si usted es el arrendador y propietario registrado del vehículo que se identifica
en esta acción, la ley requiere que le reenvíe esta carta inmediatamente por
first-class mail al arrendatario en un plazo de diez (10) días a partir de que la
reciba. Si cambió de dirección o vendió el vehículo, llene la tarjeta prepagada
de respuesta del propietario que se adjunta a esta carta y envíenosla por
correo para poder actualizar nuestros registros.
¿Hay algo más en lo
que le podamos
ayudar?
Si su concesionaria autorizada Volkswagen no logra o no puede completar
este trabajo de forma gratuita en un plazo razonable, o si usted tiene alguna
pregunta acerca de este comunicado, comuníquese con nosotros por el medio
de comunicación de su preferencia en www.vw.com/contact o llamándonos al
800-893-5298.
Verificar si hay alguna
campaña de servicio y
llamado a revisión
vigente relacionada con
su vehículo
Para verificar la elegibilidad de su vehículo para reparación de conformidad
con esta o cualquier otra campaña de servicio o llamado a revisión, visite
www.vw.com/owners/recalls e ingrese su Número de identificación del
vehículo (VIN) en la herramienta de búsqueda de campañas de servicio o
llamado a revisión.
Si aún no queda satisfecho, puede presentar una queja ante: The Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; o puede llamar a la línea
directa sin costo sobre seguridad de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153); o puede
visitar la página https://www.safercar.gov.
Lamentamos cualquier inconveniente que este asunto le pueda ocasionar; sin embargo, tomamos esta
medida para ayudar a garantizar su seguridad y satisfacción continua con el vehículo.
Atentamente,
Protección al cliente de Volkswagen

*************************************************************************************************************

Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 69CK USA
IMPORTANT SAFETY RECALL
Volkswagen of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
NHTSA: 21V492
Subject: Safety Recall 69CK -Airbag Control Module Fixation Holes
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2020-2021
model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this
action.
What is the issue? During rework at the factory, the airbag control module fixation holes were
enlarged in order to allow correct assembly to the vehicle body. Because of
this, the airbag may not deploy correctly in a crash, or may deploy
unintendedly while driving, leading to an increased risk of injury.
What will we do? To correct this defect, your authorized Volkswagen dealer will replace the
airbag control module and also replace an incorrectly positioned airbag
control module mounting stud. This work will take about a day to complete
and will be performed for you free of charge. Please keep in mind that your
dealer may need additional time for the preparation of the repair, as well as
to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Volkswagen dealer without delay to schedule
this recall repair. To set up an appointment online, please visit
www.vw.com/find-a-dealer.
Precautions you should
take
If there is an issue with the airbag control module, the airbag malfunction
indicator light will illuminate. Owners are advised to contact an authorized
dealer without delay to have the vehicle inspected if the airbag light
illuminates, and also are asked to ensure they are familiar with the airbag
system information in the owner’s manual.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this
action, the law requires you to forward this letter immediately via first-class
mail to the lessee within ten (10) days of receipt. If you have changed your
address or sold the vehicle, please fill out the enclosed prepaid Owner Reply
card and mail it to us so we can update our records.
Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 69CK USA
IMPORTANT SAFETY RECALL
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work
free of charge within a reasonable time, or if you should have any questions
about this communication, please reach out to us using your preferred
method of communication at www.vw.com/contact or by calling us at 800-
893-5298.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other
recall/service campaign, please visit www.vw.com/owners/recalls and enter
your Vehicle Identification Number (VIN) into the Recall/Service Campaign
Lookup tool.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free
Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help
ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
Formulario número F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 69CK USA
IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD
Volkswagen of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
<MES AÑO>
<NOMBRE DEL CLIENTE>
<DIRECCIÓN DEL CLIENTE>
<CIUDAD, ESTADO Y CÓDIGO POSTAL DEL CLIENTE>
Este aviso se aplica a su vehículo: <MODELO> <MARCA> <LÍNEA>, <VIN>
Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA): 21V492
Asunto: Llamado a revisión por seguridad 69CK -Orificios de fijación del módulo de control de las
bolsas de aire
Estimado propietario de un Volkswagen:
Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad del Tráfico y Vehículos
Motorizados. Volkswagen determinó que hay un defecto relacionado con la seguridad de los vehículos
motorizados en ciertos vehículos Volkswagen modelo 2020-2021. Nuestros registros muestran que usted
es propietario de un vehículo afectado por esta acción.
¿Cuál es el problema? Al volver a perforarlos en fábrica, los orificios de fijación del módulo de control
de las bolsas de aire se ampliaron a fin de permitir que se montara
correctamente en la carrocería del vehículo. Por lo tanto, las bolsas de aire
podrían no desplegarse correctamente en un choque o podrían desplegarse
de manera involuntaria al conducir, lo cual podría aumentar el riesgo de
lesiones.
¿Qué vamos a hacer? Para corregir este defecto, su concesionaria autorizada Volkswagen
reemplazará el módulo de control de las bolsas de aire y también reemplazará
el perno de montaje mal colocado en el módulo de control de las bolsas de
aire. Este trabajo tomará aproximadamente un día en completarse y se
realizará de forma gratuita. Tenga en cuenta que su concesionaria puede
necesitar más tiempo para preparar la reparación, así como para adaptar el
cronograma diario del taller.
¿Qué debe hacer
usted?
Comuníquese de inmediato con su concesionaria autorizada Volkswagen
para programar esta reparación por llamado a revisión. Para programar una
cita en línea, visite www.vw.com/find-a-dealer.
¿Qué precauciones
debe tomar?
Si hay un problema con el módulo de control de las bolsas de aire, se
encenderá la luz indicadora de falla de las bolsas de aire. Se recomienda a
los propietarios que se pongan en contacto a la brevedad con una
concesionaria autorizada para que inspeccionen el vehículo si se enciende la
luz de las bolsas de aire, y también se les pide que se aseguren de conocer
la información del sistema de bolsas de aire que se incluye en el manual del
propietario.
Formulario número F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 69CK USA
IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD
Vehículos en
arrendamiento y
cambios de dirección
Si usted es el arrendador y propietario registrado del vehículo que se identifica
en esta acción, la ley requiere que le reenvíe esta carta inmediatamente por
first-class mail al arrendatario en un plazo de diez (10) días a partir de que la
reciba. Si cambió de dirección o vendió el vehículo, llene la tarjeta prepagada
de respuesta del propietario que se adjunta a esta carta y envíenosla por
correo para poder actualizar nuestros registros.
¿Hay algo más en lo
que le podamos
ayudar?
Si su concesionaria autorizada Volkswagen no logra o no puede completar
este trabajo de forma gratuita en un plazo razonable, o si usted tiene alguna
pregunta acerca de este comunicado, comuníquese con nosotros por el medio
de comunicación de su preferencia en www.vw.com/contact o llamándonos al
800-893-5298.
Verificar si hay alguna
campaña de servicio y
llamado a revisión
vigente relacionada con
su vehículo
Para verificar la elegibilidad de su vehículo para reparación de conformidad
con esta o cualquier otra campaña de servicio o llamado a revisión, visite
www.vw.com/owners/recalls e ingrese su Número de identificación del
vehículo (VIN) en la herramienta de búsqueda de campañas de servicio o
llamado a revisión.
Si aún no queda satisfecho, puede presentar una queja ante: The Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; o puede llamar a la línea
directa sin costo sobre seguridad de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153); o puede
visitar la página https://www.safercar.gov.
Lamentamos cualquier inconveniente que este asunto le pueda ocasionar; sin embargo, tomamos esta
medida para ayudar a garantizar su seguridad y satisfacción continua con el vehículo.
Atentamente,
Protección al cliente de Volkswagen

*************************************************************************************************************

VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 69CK_DLR_LAUNCH
Repair Available – Safety Recall 69CK / Airbag Control Module Fixation Holes
This notice is for:  Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date: January 24, 2022
Issue: During rework at the factory, the airbag control module fixation holes were enlarged in
order to allow correct assembly to the vehicle body. Because of this, the airbag may not
deploy correctly in a crash, or may deploy unintendedly while driving, leading to an
increased risk of injury.
Precautions: If there is an issue with the airbag control module, the airbag malfunction indicator lamp
will illuminate. Owners are advised to contact an authorized dealer without delay to have
the vehicle inspected if the airbag lamp illuminates, and also to ensure they are familiar
with the airbag system information in the owner’s manual.
Repair:  REPAIR AVAILABLE – January 25, 2022 / Replace the airbag control module and
also replace an incorrectly positioned airbag control module mounting stud.
 See ELSA/ServiceNet for complete repair & claiming instructions
 Check both the daily Campaign Open Inventory report and OMD for affected
vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
 Repair every affected inventory vehicle before delivery to consumers.
Parts Department: There will be no parts allocation. Please see the campaign circular that will be posted
to ServiceNet and ELSA for complete parts information.
Affected Vehicles Country Beginning
Model Year
Ending
Model Year Vehicle Vehicle
Count
USA 2020 2021 JETTA 356
USA 2020 2021 JETTA GLI 23
CAN 2020 2021 JETTA 16
CAN 2021 2021 JETTA GLI 2
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:  Schedule owner repairs immediately – repairs can begin on September 10, 2021
 Owner mailing – January 2022
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.
-END OF MESSAGE

*************************************************************************************************************

VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 69CK_DLR_ADV
Advance Notice – Safety Recall 69CK / Airbag Control Module Fixation Holes
This notice is for:  Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date: July 12, 2021
Issue: During rework at the factory, the airbag control module fixation holes were enlarged in
order to allow correct assembly to the vehicle body. Because of this, the airbag may not
deploy correctly in a crash, or may deploy unintendedly while driving, leading to an
increased risk of injury.
Precautions: If there is an issue with the airbag control module, the airbag malfunction indicator lamp
will illuminate. Owners are advised to contact an authorized dealer without delay to have
the vehicle inspected if the airbag lamp illuminates, and also to ensure they are familiar
with the airbag system information in the owner’s manual.
Repair:  REPAIR NOT YET AVAILABLE
 Check daily campaign open inventory report or OMD for affected vehicles in
inventory.
Affected Vehicles Country Beginning
Model Year
Ending
Model Year Vehicle Vehicle
Count
USA 2020 2021 JETTA 356
USA 2020 2021 JETTA GLI 23
CAN 2020 2021 JETTA 16
CAN 2021 2021 JETTA GLI 2
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.
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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V492&docType=RCL