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August 2, 2021 NHTSA CAMPAIGN NUMBER: 21V595000
Glove Box May Interfere With Knee Air Bag
An air bag that does not deploy properly can increase the risk of injury in a crash.
NHTSA Campaign Number: 21V595
Manufacturer Volkswagen Group of America, Inc.
Components STRUCTURE, AIR BAGS
Potential Number of Units Affected 58
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Audi E-Tron Quattro and E-Tron Sportback Quattro vehicles. The right hinge pin for the glove box cover may not be properly secured, allowing the glove box lid trim to interfere with the knee air bag during deployment.
Remedy
Dealers will inspect the glove box, and secure the hinge pin as necessary, free of charge. Owner notification letters were mailed August 27, 2021. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen’s number for this recall is 68H6.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Audi has a Recall
Affected Vehicles
Country | Beginning Model Year | Ending Model Year | Vehicle | Vehicle Count |
USA | 2021 | 2021 | E-TRON QUATTRO | 33 |
USA | 2021 | 2021 | E-TRON SPORTBACK QUATTRO | 25 |
CAN | 2021 | 2021 | E-TRON SPORTBACK QUATTRO | 2 |
Problem Description
The right hinge pin of the glove box cover may not be properly secured. If this condition is present in the vehicle, the protective potential of the knee airbag could be impaired in the event of a crash with knee airbag deployment. Possible damage to the airbag due to contact with trim loosening from the glove box lid while the airbag is inflating cannot be fully ruled out. There is no risk to the occupants when the vehicle is operated normally. However, the impaired protective potential of the knee airbag may increase the risk of injury in the event of a crash in which the knee airbag is deployed. If the glove box lid is not seated properly, this may result in rattling noises or the glove box not opening/closing cleanly.
Corrective Action
Inspect and, if necessary, correctly install the right hinge pin.
Precautions
If the glove box lid is not seated properly, this may result in rattling noises or the glove box not opening/closing cleanly.
Code Visibility
On or about August 13, 2021, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in August 2021. Owner letter examples are included in this bulletin for your reference.
Repair Overview
Re-secure the glove compartment hinge pin.
SEOCONTENT-START
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August, 2021 68H6 Page 1 of 11
Safety Recall
Code: 68H6
Subject
Glove Box Cover Hinge Pin
Release Date
August 13, 2021
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2021
2021
E-TRON QUATTRO
33
USA
2021
2021
E-TRON SPORTBACK QUATTRO
25
CAN
2021
2021
E-TRON SPORTBACK QUATTRO
2
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
Campaign status must show “open.”
If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description
The right hinge pin of the glove box cover may not be properly secured. If this condition is present in the vehicle, the protective potential of the knee airbag could be impaired in the event of a crash with knee airbag deployment. Possible damage to the airbag due to contact with trim loosening from the glove box lid while the airbag is inflating cannot be fully ruled out. There is no risk to the occupants when the vehicle is operated normally. However, the impaired protective potential of the knee airbag may increase the risk of injury in the event of a crash in which the knee airbag is deployed. If the glove box lid is not seated properly, this may result in rattling noises or the glove box not opening/closing cleanly.
Corrective Action
Inspect and, if necessary, correctly install the right hinge pin.
Precautions
If the glove box lid is not seated properly, this may result in rattling noises or the glove box not opening/closing cleanly.
Code Visibility
On or about August 13, 2021, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in August 2021. Owner letter examples are included in this bulletin for your reference.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August, 2021 68H6 Page 2 of 11
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number
68H6
Damage Code
0099
Parts Vendor Code
002
Claim Type
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Mark labor as causal
Vehicle Wash/Loaner
Do not claim wash/loaner under this action
Criteria I.D.
GE
LABOR
Labor Op
Time Units
Description
6815 49 99
50
Re-secure glove compartment hinge pin
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August, 2021 68H6 Page 3 of 11
Customer Letter Example (USA)This notice applies to your vehicle: ,
NHTSA: 21V595
Subject: Safety Recall 68H6 – Glove Box Cover Hinge Pin
Dear Audi Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
The right hinge pin of the glove box cover may not be properly secured. If this condition is present in the vehicle, the protective potential of the knee airbag could be impaired in the event of a crash with knee airbag deployment. Possible damage to the airbag due to contact with trim loosening from the glove box lid while the airbag is inflating cannot be fully ruled out. There is no risk to the occupants when the vehicle is operated normally. However, the impaired protective potential of the knee airbag may increase the risk of injury in the event of a crash in which the knee airbag is deployed. If the glove box lid is not seated properly, this may result in rattling noises or the glove box not opening/closing cleanly.
What will we do?
To correct this defect, your authorized Audi dealer will inspect and, if necessary, correctly install the right hinge pin. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service.
Precautions you should take
If the glove box lid is not seated properly, this may result in rattling noises or the glove box not opening/closing cleanly. In the event this occurs, customers are advised to contact an authorized Audi dealer without delay and make arrangements to have the vehicle inspected/repaired.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further?
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle for open Recalls and Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN).
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August, 2021 68H6 Page 4 of 11
Customer Letter Example (Canada)
This notice applies to your vehicle: ,
Transport Canada Recall: 2021-476
Subject: Safety Recall 68H6 – Glove Box Cover Hinge Pin
Dear Audi Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
The right hinge pin of the glove box cover may not be properly secured. If this condition is present in the vehicle, the protective potential of the knee airbag could be impaired in the event of a crash with knee airbag deployment. Possible damage to the airbag due to contact with trim loosening from the glove box lid while the airbag is inflating cannot be fully ruled out. There is no risk to the occupants when the vehicle is operated normally. However, the impaired protective potential of the knee airbag may increase the risk of injury in the event of a crash in which the knee airbag is deployed. If the glove box lid is not seated properly, this may result in rattling noises or the glove box not opening/closing cleanly.
What will we do?
To correct this defect, your authorized Audi dealer will inspect and, if necessary, correctly install the right hinge pin. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Audi dealer without delay to schedule this recall repair.
Precautions you should take
If the glove box lid is not seated properly, this may result in rattling noises or the glove box not opening/closing cleanly. In the event this occurs, customers are advised to contact an authorized Audi dealer without delay and make arrangements to have the vehicle inspected/repaired.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.
Can we assist you further?
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August, 2021 68H6 Page 5 of 11
Repair Overview
• Re-secure the glove compartment hinge pin.
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August, 2021 68H6 Page 6 of 11
Required Tools
Trim Removal Wedge
-3409-
(or equivalent)
Omega Clip Tool
-T40280-
(or equivalent)
Scraper Set
-VAS6845-
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August, 2021 68H6 Page 7 of 11
Repair Instruction
Section A – Check for Previous Repair
• Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
• Confirm the Campaign/Action is open . If the status is closed, no further work is required.
• Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first.
• All Safety Recalls must be completed prior to completing this campaign.
• Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August, 2021 68H6 Page 8 of 11
Section B – Repair Procedure
Remove trim:
• Remove passenger A-pillar lower trim panel <1>.
o See ELSA Repair Manual: Repair manual > Body > Body Interior > 70 Interior Trim > Vehicle Interior Trim Panels > A-Pillar Trim Panel, Removing and Installing > A-Pillar Lower Trim Panel, Removing and Installing
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August, 2021 68H6 Page 9 of 11
Location of hinge pin:
• Affected vehicles have a hinge pin that was not fully pressed in.
• The hinge pin being reinstalled is located in the area shown.
Pressing in hinge pin:
NOTE
Glove compartment shown removed for clarity. The glove compartment does not require removal.
• Locate the hinge pin with a mirror or by feel.
• Press the pin in securely using an allen key a.
• The end of the pin must be pressed in as far as possible and at a minimum depth of 14 mm.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August, 2021 68H6 Page 10 of 11
Vehicle reassembly:
• Reinstall trim in the reverse order of removal.
Proceed to Section C.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August, 2021 68H6 Page 11 of 11
Section C – Campaign Completion Stamp
Item#: AUD4927ENG
-OR-
Item # AUD4927FRE
• Once the campaign has been completed, the technician should stamp the repair order.
• Stamps are available for ordering through the Compliance Label Ordering Portal.**************************************************************************************************************68H6 USA IMPORTANT SAFETY RECALLThis notice applies to your vehicle:,NHTSA: 21V595 Subject: Safety Recall 68H6 – Glove Box Cover Hinge Pin Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The right hinge pin of the glove box cover may not be properly secured. If this condition is present in the vehicle, the protective potential of the knee airbag could be impaired in the event of a crash with knee airbag deployment. Possible damage to the airbag due to contact with trim loosening from the glove box lid while the airbag is inflating cannot be fully ruled out. The impaired protective potential of the knee airbag may increase the risk of injury in the event of a crash in which the knee airbag is deployed. What will we do? To correct this defect, your authorized Audi dealer will inspect and, if necessary, correctly install the right hinge pin. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Precautions you should take If the glove box lid is not seated properly, this may result in rattling noises or the glove box not opening/closing cleanly. In the event this occurs, customers are advised to contact an authorized Audi dealer without delay and make arrangements to have the vehicle inspected/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. IMPORTANT SAFETY RECALL Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection 68H6 USA IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD<dirección cliente del>Este aviso se aplica a su vehículo:<línea>,Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA): 21V595 Asunto: Llamado a revisión por seguridad 68H6 – Perno de la bisagra de la tapa de la guantera Estimado propietario de un Audi: Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad del Tráfico y Vehículos Motorizados. Audi determinó que hay un defecto relacionado con la seguridad de los vehículos motorizados en ciertos vehículos Audi modelo 2021. Nuestros registros muestran que usted es propietario de un vehículo afectado por esta acción. ¿Cuál es el problema? Es posible que el perno derecho de la tapa de la guantera no esté bien asegurado. Si su vehículo presenta este defecto, el potencial de protección de la bolsa de aire para las rodillas podría verse disminuido en caso de un choque en el que se desplieguen las bolsas de aire para las rodillas. No se puede descartar por completo la posibilidad de daños a la bolsa de aire debido al contacto con la moldura que se suelta de la tapa de la guantera cuando la bolsa de aire se infla. La disminución del potencial de protección de la bolsa de aire para las rodillas puede aumentar el riesgo de una lesión en caso de un choque en el que se desplieguen las bolsas de aire para las rodillas. ¿Qué vamos a hacer? Para corregir este defecto, su concesionaria autorizada Audi inspeccionará y, en caso necesario, instalará correctamente el perno derecho de la bisagra. Este trabajo tomará aproximadamente una hora y se realizará de forma gratuita. Tenga en cuenta que su concesionaria puede necesitar más tiempo para preparar la reparación, así como para adaptar el cronograma diario del taller. ¿Qué debe hacer usted? Comuníquese de inmediato con su concesionaria autorizada de Audi para programar esta reparación por llamado a revisión. Para su comodidad, también puede visitar www.audiusa.com y hacer clic en el enlace “Buscar una concesionaria” para ubicar una concesionaria cerca de usted y programar este servicio. ¿Qué precauciones debe tomar? Si la tapa de la guantera no está colocada correctamente, se puede oír un ruido de traqueteo o puede ser que la guantera no se abra o cierre fácilmente. Si esto llega a ocurrir, se recomienda a los clientes que se comuniquen con una concesionaria Audi autorizada de inmediato para programar la inspección o reparación del vehículo. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD Vehículos en arrendamiento y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo que se identifica en esta acción, la ley requiere que le reenvíe esta carta inmediatamente por first-class mail al arrendatario en un plazo de diez (10) días a partir de que la reciba. Si cambió de dirección o vendió el vehículo, llene la tarjeta prepagada de respuesta del propietario que se adjunta a esta carta y envíenosla por correo para poder actualizar nuestros registros. ¿Hay algo más en lo que le podamos ayudar? Si su concesionaria autorizada Audi no logra o no puede completar este trabajo de forma gratuita en un plazo razonable, comuníquese con el área de Experiencia del cliente de Audi al 1-800-253-2834 o mediante nuestra página “Contáctenos” en www.audiusa.com. Verificar si hay alguna campaña de servicio y llamado a revisión relacionada con su vehículo Para verificar la elegibilidad de su vehículo para reparación de conformidad con esta o cualquier otra campaña de servicio o llamado a revisión, visite la herramienta de Búsqueda de campañas de servicio o llamado a revisión en www.audiusa.com e ingrese su Número de identificación del vehículo (VIN). Si aún no queda satisfecho, puede presentar una queja ante: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; o puede llamar a la línea directa sin costo sobre seguridad de los vehículos al 1-888-327-4236 (TTY: 1- 800-424-9153); o puede visitar la página https://www.safercar.gov. Lamentamos cualquier inconveniente que este asunto le pueda ocasionar; sin embargo, tomamos esta medida para ayudar a garantizar su seguridad y satisfacción continua con el vehículo. Atentamente, Protección al cliente de Audi**************************************************************************************************************AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 68H6_DLR_LAUNCH Repair Available – Safety Recall 68H6 / Glove Box Cover Hinge Pin This notice is for: Dealer Principal General Manager Sales Managers Service Manager Parts Manager Service Advisor Warranty Administrator Technicians Date: August 12, 2021 Issue: The right hinge pin of the glove box cover may not be properly secured. If this condition is present in the vehicle, the protective potential of the knee airbag could be impaired in the event of a crash with knee airbag deployment. Possible damage to the airbag due to contact with trim loosening from the glove box lid while the airbag is inflating cannot be fully ruled out. There is no risk to the occupants when the vehicle is operated normally. However, the impaired protective potential of the knee airbag may increase the risk of injury in the event of a crash in which the knee airbag is deployed. If the glove box lid is not seated properly, this may result in rattling noises or the glove box not opening/closing cleanly. Precautions If the glove box lid is not seated properly, this may result in rattling noises or the glove box not opening/closing cleanly. Repair: REPAIR AVAILABLE – August 13, 2021 – Inspect and, if necessary, correctly install the right hinge pin. See ELSA/ServiceNet for complete repair & claiming instructions Check daily campaign open inventory report or OMD for affected vehicles in inventory Repair every affected inventory vehicle before delivery to consumers. Parts Department: No parts needed. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2021 E-TRON QUATTRO 33 USA 2021 2021 E-TRON SPORTBACK QUATTRO 25 CAN 2021 2021 E-TRON SPORTBACK QUATTRO 2 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: Schedule owner repairs immediately Owner mailing – August 2021 IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE
SEOCONTENT-END
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
AUDI | E-TRON | 2021 |
8 Associated Documents
Defect Notice 573 Report
RCLRPT-21V595-2423.PDF 215.958KB
Recall Acknowledgement
RCAK-21V595-5680.pdf 703.482KB
Recall Quarterly Report #1, 2021-3
RCLQRT-21V595-6816.PDF 211.153KB
Remedy Instructions and TSB
RCRIT-21V595-3815.pdf 664.591KB
Manufacturer Notices(to Dealers,etc) – AUDI Date: August 12, 2021 Repair Available Safety Recall 68H6 / Glove Box Cover Hinge Pin
Recall Quarterly Report #2, 2021-4
RCLQRT-21V595-3465.PDF 211.249KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V595-5275.pdf 542.909KB
ISSUED Owner Notification Letter(Part 577) – PRI
RCONL-21V595-2620.pdf 1069.578KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V595&docType=RCL
- 🎄【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- 🎅【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- 🎄【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
- 🎅【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- 🎄【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 2024 Top Choice for ABS Bleeder Scan Tool - Was the brake pedal always slowly sinking down or becoming loose? This abs brake bleeding scan tool will cycle the pump and valves to achieve a tight brake pedal. It's the most affordable obd2 scanner with abs auto bleed. Follow the instruction step by step, even a beginner can use it. Coverage check on FOXWELL official site: Support- Diagnostic Coverage List. Tips: If a vehicle lacks the auto bleed function, this service will not work on the car.
- More Than a Entry Level OBD Scanner, Ideal for Home Mechanics - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD diagnostics to the next level by customizing all functions for ABS and SRS systems. This srs abs scanner provides in-depth insights on error code diagnosis, wheel speed sensor, airbag circuits, cable connectors monitor and etc. Note: Scanner can not work on Airbag crash data. If the scanner can not connect to the car unit, please check if there is a good connection of them.
- No More Higher End Service than You Needed - One NT630 Plus is enough! This obd2 scanner with abs and srs takes depth diagnosis on Anti-Lock Brake System & SRS/Airbag, and also performs daily reset services. Like Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset functions. The issued parts will operate normally with this car scanner after the faults repaired. Note: Some classic vehicles without the electronic control system can not support reset service.
- Also can Work like NT301 - The NT630 Plus abs code reader connect to the OBD2 port directly. It will diagnose all obd2 modules instantly, displays the live data, locates bad sensors and I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
- Complicate? Unreadable? - Intuitive LCD display with clear operate instructions, even a beginner can diagnose the car faults with the NT630 Plus. Ergonomic Touch with anti-collision and anti-slip cover design, comfortable for daily car diagnose work. Unique button press sound will provide the overall tactile and visual experience to notice you a task has been completed or a command has been executed.
- 5 IN 1 DIAGNOSTIC SCANNER: This is an OBDII scanner and 4 systems diagnostic tool. The AUTOPHIX 3210 PRO Bluetooth Auto Scanner not only has OBDII diagnostic function, but can also be used as an ABS/SRS/transmission scanner and check engine code reader. When it is an OBD2 scanner, you can use it to check if your car is ready for annual test via I/M preparation menu. In addition, the built-in DTC library, live data stream, data playback, performance testing and many more such functions are supported by it.
- RELIABLE CAR HEALTH MONITOR: Are you confused when the ABS/SRS/Transmission/Check Engine warning light is blinking? The AUTOPHIX 3210 PRO Bluetooth Scanner will help you to do a thorough scanning and inspecting of your car and find out the root cause, which saves your time and money. Tip:The warning light will be turned off after the problem is solved. Airbag crash/collision data cannot be cleared, even if you replace the airbag with a new one.
- QUICK DIAGNOSIS: The 3210 PRO is the newest 2024 Enhanced 4-System Bluetooth Code Reader that retrieves vehicle information, reads/clears trouble codes, and displays a 4-in-1 live data stream. You'll easily find out what's wrong with your car. In just a few minutes, you'll be in control of your car!
- EXCLUSIVE APP: Are you tired of the following with third party apps? For example: 1.need to download different apps for different cars? 2. require extra download fees? 3. only support a few functions? 4. can only use one of Android and iOS? Now!One AUTOPHIX 3210 PRO Scanner is enough to solve all the above problems. The must-have wireless/bluetooth automotive diagnostic tool/code reader for today's car owners. iPhone iOS, iPad, Android can be downloaded for free without any additional subscription fees.
- ADVANCED DATA FLOW DISPLAY:AUTOPHIX 3210 PRO Bluetooth code reader allows you to graphically display your vehicle's data flow instead of boring text, including engine coolant temperature, engine RPM, vehicle speed, absolute throttle position, control module voltage, etc. You can view different parameter values corresponding to different times. The advanced data streams provide useful information for entry-level professionals and diyers who can troubleshoot vehicle problems quickly and efficiently.
- 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- 💻Note: (About UPDATE) ANCEL FX2000 car scanner diasgnostic tool can be used directly as it comes with existed software, You don't need to register or update beforethe first use. It's recommended to update your scanner only when it fails to work on your car, or it's slow to load all menus or if you need newer software version. 📢Software update supports WIN XP, 7, 8, 10 operation systems only., but not for Mac and ios system.
- 🔧【PLUG AND PLAY - EASY TO USE】 : ANCEL FX2000 car scanner only takes 3 steps to connect to the car for diagnosis without cumbersome operations. The latest FX2000 scan tool is equipped with a one-key diagnosis function, which can automatically identify the model and year of your car, and automatically diagnose the car. Even beginners can use it to read the data and find out what the fault codes mean.
- 🚗【FULL OBD-LEVEL DIAGNOSTICS TOOL】: Quickly determines the cause of engine system faults, reads current, permanent and pending codes. After the repair, clears the codes and turns off the warning light. In addition, the FX2000 engine code reader also displays important OBD II advanced data such as fuel, live data and other manufacturer-specific parameters in real time to ensure that the engine ECU is operating correctly and safely, saving vehicle owners a lot of time and money in maintenance.
- 🚙【TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. It provides detailed TCM data of the vehicle, so you can quickly and accurately find existing or potential problems.
- 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 automotive scanner is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
- 【Buy with Confidence】 As a America's No.1 diagnostic tool brand, Innova stands for innovation, quality, and accessibility in the automotive diagnostic industry. We are known for developing cutting-edge diagnostic tools that are user-friendly, reliable, and made for US by Americans.
- 【Unleash Your Drive's Potential】Much more than a car code reader, the 6100P scanner effectively reads and erases engine, ABS, SRS, and transmission codes for popular US car makes such as Ford, Chevy, Dodge, GM, etc. When the traction light is constantly on, the ability to really detect where the problem is concerning brakes and airbags enables you to make sure all safety measures in place before putting yourself in harm's way.
- 【Your Car's Health Doctor】Easily view procedures or send commands for oil change, mileage or driving time reset for most 1996 and newer OBD2 vehicles. It also monitors your oil level and oil life status, ensuring optimal vehicle health.
- 【Battery & alternator Test】The Innova 6100P scanner is perfect for assessing the performance of the alternator in your hybrid, car, SUV, minivan, or light truck diesel as well. During rough winters and scorching summers, this diagnostic tool will be invaluable when trying to root out start-up issues.
- 【Drive with Confidence and Peace】Quickly identify if your vehicle needs immediate attention with our Code Severity Levels function. This feature helps you understand whether you need to fix an issue immediately or if it can wait until you get home, keeping warning lights at bay.
- [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
- 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
- [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
- [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
- 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! It comes with h-igh-quality host with a strong box. Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!
- 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
- 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
- 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
- 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor, and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- 【Wifi Upgrade】- After you receive our products, for better product experience as well as car diagnositic, please connect to wifi/phone hotspot and accept or take the initiative to update APP operating system and car brand diagnostic software.
- 【Professional 6 System Diagnosis】- This OBD2 scanner has the most commonly system: ABS, SRS, Transmission, Engine, BCM and TPMS, which offers solution to pinpoint troubles of your cars.
- 【7 Most Useful Reset Services】- The car scanner can provides 7 hot maintenance reset: Oil EPB SAS ETS TPMS ABS DF. These powerful reset functions will make your car safer and more reliable.
- 【5" Large HD Touchscreen】- This car diagnostic scanner is equipped with a 5" color HD touchscreen: Compared with other screens, the displayed data and charts will be clearer.
- 【4 in 1 Live Data Display】- The car scanner tool shows live data of each control module by text or graphs, up to 4 parameters can be displayed at the same time. Test reports are easy to share and print.
Last update on 2024-04-07 / Affiliate links / Images from Amazon Product Advertising API
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