August 2, 2021 NHTSA CAMPAIGN NUMBER: 21V595000
Glove Box May Interfere With Knee Air Bag
An air bag that does not deploy properly can increase the risk of injury in a crash.
NHTSA Campaign Number: 21V595
Manufacturer Volkswagen
Group of America, Inc.
Components STRUCTURE, AIR BAGS
Potential Number of Units Affected 58
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Audi E-Tron Quattro and E-Tron Sportback Quattro vehicles. The right hinge pin for the glove box cover may not be properly secured, allowing the glove box lid trim to interfere with the knee air bag during deployment.
Remedy
Dealers will inspect the glove box, and secure the hinge pin as necessary, free of charge. Owner notification letters were mailed August 27, 2021. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen’s number for this recall is 68H6.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Audi has a Recall
Affected Vehicles
| Country | Beginning Model Year | Ending Model Year | Vehicle | Vehicle Count |
| USA | 2021 | 2021 | E-TRON QUATTRO | 33 |
| USA | 2021 | 2021 | E-TRON SPORTBACK QUATTRO | 25 |
| CAN | 2021 | 2021 | E-TRON SPORTBACK QUATTRO | 2 |
Problem Description
The right hinge pin of the glove box cover may not be properly secured. If this condition is present in the vehicle, the protective potential of the knee airbag could be impaired in the event of a crash with knee airbag deployment. Possible damage to the airbag due to contact with trim loosening from the glove box lid while the airbag is inflating cannot be fully ruled out. There is no risk to the occupants when the vehicle is operated normally. However, the impaired protective potential of the knee airbag may increase the risk of injury in the event of a crash in which the knee airbag is deployed. If the glove box lid is not seated properly, this may result in rattling noises or the glove box not opening/closing cleanly.
Corrective Action
Inspect and, if necessary, correctly install the right hinge pin.
Precautions
If the glove box lid is not seated properly, this may result in rattling noises or the glove box not opening/closing cleanly.
Code Visibility
On or about August 13, 2021, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in August 2021. Owner letter examples are included in this bulletin for your reference.
Repair Overview
Re-secure the glove compartment hinge pin.
SEOCONTENT-START
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August, 2021 68H6 Page 1 of 11
Safety Recall
Code: 68H6
Subject
Glove Box Cover Hinge Pin
Release Date
August 13, 2021
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2021
2021
E-TRON QUATTRO
33
USA
2021
2021
E-TRON SPORTBACK QUATTRO
25
CAN
2021
2021
E-TRON SPORTBACK QUATTRO
2
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
Campaign status must show “open.”
If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description
The right hinge pin of the glove box cover may not be properly secured. If this condition is present in the vehicle, the protective potential of the knee airbag could be impaired in the event of a crash with knee airbag deployment. Possible damage to the airbag due to contact with trim loosening from the glove box lid while the airbag is inflating cannot be fully ruled out. There is no risk to the occupants when the vehicle is operated normally. However, the impaired protective potential of the knee airbag may increase the risk of injury in the event of a crash in which the knee airbag is deployed. If the glove box lid is not seated properly, this may result in rattling noises or the glove box not opening/closing cleanly.
Corrective Action
Inspect and, if necessary, correctly install the right hinge pin.
Precautions
If the glove box lid is not seated properly, this may result in rattling noises or the glove box not opening/closing cleanly.
Code Visibility
On or about August 13, 2021, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in August 2021. Owner letter examples are included in this bulletin for your reference.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August, 2021 68H6 Page 2 of 11
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number
68H6
Damage Code
0099
Parts Vendor Code
002
Claim Type
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Mark labor as causal
Vehicle Wash/Loaner
Do not claim wash/loaner under this action
Criteria I.D.
GE
LABOR
Labor Op
Time Units
Description
6815 49 99
50
Re-secure glove compartment hinge pin
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August, 2021 68H6 Page 3 of 11
Customer Letter Example (USA)This notice applies to your vehicle: ,
NHTSA: 21V595
Subject: Safety Recall 68H6 – Glove Box Cover Hinge Pin
Dear Audi Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
The right hinge pin of the glove box cover may not be properly secured. If this condition is present in the vehicle, the protective potential of the knee airbag could be impaired in the event of a crash with knee airbag deployment. Possible damage to the airbag due to contact with trim loosening from the glove box lid while the airbag is inflating cannot be fully ruled out. There is no risk to the occupants when the vehicle is operated normally. However, the impaired protective potential of the knee airbag may increase the risk of injury in the event of a crash in which the knee airbag is deployed. If the glove box lid is not seated properly, this may result in rattling noises or the glove box not opening/closing cleanly.
What will we do?
To correct this defect, your authorized Audi dealer will inspect and, if necessary, correctly install the right hinge pin. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service.
Precautions you should take
If the glove box lid is not seated properly, this may result in rattling noises or the glove box not opening/closing cleanly. In the event this occurs, customers are advised to contact an authorized Audi dealer without delay and make arrangements to have the vehicle inspected/repaired.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further?
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle for open Recalls and Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN).
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August, 2021 68H6 Page 4 of 11
Customer Letter Example (Canada)
This notice applies to your vehicle: ,
Transport Canada Recall: 2021-476
Subject: Safety Recall 68H6 – Glove Box Cover Hinge Pin
Dear Audi Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
The right hinge pin of the glove box cover may not be properly secured. If this condition is present in the vehicle, the protective potential of the knee airbag could be impaired in the event of a crash with knee airbag deployment. Possible damage to the airbag due to contact with trim loosening from the glove box lid while the airbag is inflating cannot be fully ruled out. There is no risk to the occupants when the vehicle is operated normally. However, the impaired protective potential of the knee airbag may increase the risk of injury in the event of a crash in which the knee airbag is deployed. If the glove box lid is not seated properly, this may result in rattling noises or the glove box not opening/closing cleanly.
What will we do?
To correct this defect, your authorized Audi dealer will inspect and, if necessary, correctly install the right hinge pin. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Audi dealer without delay to schedule this recall repair.
Precautions you should take
If the glove box lid is not seated properly, this may result in rattling noises or the glove box not opening/closing cleanly. In the event this occurs, customers are advised to contact an authorized Audi dealer without delay and make arrangements to have the vehicle inspected/repaired.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.
Can we assist you further?
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August, 2021 68H6 Page 5 of 11
Repair Overview
• Re-secure the glove compartment hinge pin.
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August, 2021 68H6 Page 6 of 11
Required Tools
Trim Removal Wedge
-3409-
(or equivalent)
Omega Clip Tool
-T40280-
(or equivalent)
Scraper Set
-VAS6845-
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August, 2021 68H6 Page 7 of 11
Repair Instruction
Section A – Check for Previous Repair
• Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
• Confirm the Campaign/Action is open . If the status is closed, no further work is required.
• Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first.
• All Safety Recalls must be completed prior to completing this campaign.
• Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August, 2021 68H6 Page 8 of 11
Section B – Repair Procedure
Remove trim:
• Remove passenger A-pillar lower trim panel <1>.
o See ELSA Repair Manual: Repair manual > Body > Body Interior > 70 Interior Trim > Vehicle Interior Trim Panels > A-Pillar Trim Panel, Removing and Installing > A-Pillar Lower Trim Panel, Removing and Installing
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August, 2021 68H6 Page 9 of 11
Location of hinge pin:
• Affected vehicles have a hinge pin that was not fully pressed in.
• The hinge pin being reinstalled is located in the area shown.
Pressing in hinge pin:
NOTE
Glove compartment shown removed for clarity. The glove compartment does not require removal.
• Locate the hinge pin with a mirror or by feel.
• Press the pin in securely using an allen key a.
• The end of the pin must be pressed in as far as possible and at a minimum depth of 14 mm.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August, 2021 68H6 Page 10 of 11
Vehicle reassembly:
• Reinstall trim in the reverse order of removal.
Proceed to Section C.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August, 2021 68H6 Page 11 of 11
Section C – Campaign Completion Stamp
Item#: AUD4927ENG
-OR-
Item # AUD4927FRE
• Once the campaign has been completed, the technician should stamp the repair order.
• Stamps are available for ordering through the Compliance Label Ordering Portal.**************************************************************************************************************68H6 USA IMPORTANT SAFETY RECALLThis notice applies to your vehicle:,NHTSA: 21V595 Subject: Safety Recall 68H6 – Glove Box Cover Hinge Pin Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The right hinge pin of the glove box cover may not be properly secured. If this condition is present in the vehicle, the protective potential of the knee airbag could be impaired in the event of a crash with knee airbag deployment. Possible damage to the airbag due to contact with trim loosening from the glove box lid while the airbag is inflating cannot be fully ruled out. The impaired protective potential of the knee airbag may increase the risk of injury in the event of a crash in which the knee airbag is deployed. What will we do? To correct this defect, your authorized Audi dealer will inspect and, if necessary, correctly install the right hinge pin. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Precautions you should take If the glove box lid is not seated properly, this may result in rattling noises or the glove box not opening/closing cleanly. In the event this occurs, customers are advised to contact an authorized Audi dealer without delay and make arrangements to have the vehicle inspected/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. IMPORTANT SAFETY RECALL Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection 68H6 USA IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD<dirección cliente del>Este aviso se aplica a su vehículo:<línea>,Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA): 21V595 Asunto: Llamado a revisión por seguridad 68H6 – Perno de la bisagra de la tapa de la guantera Estimado propietario de un Audi: Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad del Tráfico y Vehículos Motorizados. Audi determinó que hay un defecto relacionado con la seguridad de los vehículos motorizados en ciertos vehículos Audi modelo 2021. Nuestros registros muestran que usted es propietario de un vehículo afectado por esta acción. ¿Cuál es el problema? Es posible que el perno derecho de la tapa de la guantera no esté bien asegurado. Si su vehículo presenta este defecto, el potencial de protección de la bolsa de aire para las rodillas podría verse disminuido en caso de un choque en el que se desplieguen las bolsas de aire para las rodillas. No se puede descartar por completo la posibilidad de daños a la bolsa de aire debido al contacto con la moldura que se suelta de la tapa de la guantera cuando la bolsa de aire se infla. La disminución del potencial de protección de la bolsa de aire para las rodillas puede aumentar el riesgo de una lesión en caso de un choque en el que se desplieguen las bolsas de aire para las rodillas. ¿Qué vamos a hacer? Para corregir este defecto, su concesionaria autorizada Audi inspeccionará y, en caso necesario, instalará correctamente el perno derecho de la bisagra. Este trabajo tomará aproximadamente una hora y se realizará de forma gratuita. Tenga en cuenta que su concesionaria puede necesitar más tiempo para preparar la reparación, así como para adaptar el cronograma diario del taller. ¿Qué debe hacer usted? Comuníquese de inmediato con su concesionaria autorizada de Audi para programar esta reparación por llamado a revisión. Para su comodidad, también puede visitar www.audiusa.com y hacer clic en el enlace “Buscar una concesionaria” para ubicar una concesionaria cerca de usted y programar este servicio. ¿Qué precauciones debe tomar? Si la tapa de la guantera no está colocada correctamente, se puede oír un ruido de traqueteo o puede ser que la guantera no se abra o cierre fácilmente. Si esto llega a ocurrir, se recomienda a los clientes que se comuniquen con una concesionaria Audi autorizada de inmediato para programar la inspección o reparación del vehículo. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD Vehículos en arrendamiento y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo que se identifica en esta acción, la ley requiere que le reenvíe esta carta inmediatamente por first-class mail al arrendatario en un plazo de diez (10) días a partir de que la reciba. Si cambió de dirección o vendió el vehículo, llene la tarjeta prepagada de respuesta del propietario que se adjunta a esta carta y envíenosla por correo para poder actualizar nuestros registros. ¿Hay algo más en lo que le podamos ayudar? Si su concesionaria autorizada Audi no logra o no puede completar este trabajo de forma gratuita en un plazo razonable, comuníquese con el área de Experiencia del cliente de Audi al 1-800-253-2834 o mediante nuestra página “Contáctenos” en www.audiusa.com. Verificar si hay alguna campaña de servicio y llamado a revisión relacionada con su vehículo Para verificar la elegibilidad de su vehículo para reparación de conformidad con esta o cualquier otra campaña de servicio o llamado a revisión, visite la herramienta de Búsqueda de campañas de servicio o llamado a revisión en www.audiusa.com e ingrese su Número de identificación del vehículo (VIN). Si aún no queda satisfecho, puede presentar una queja ante: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; o puede llamar a la línea directa sin costo sobre seguridad de los vehículos al 1-888-327-4236 (TTY: 1- 800-424-9153); o puede visitar la página https://www.safercar.gov. Lamentamos cualquier inconveniente que este asunto le pueda ocasionar; sin embargo, tomamos esta medida para ayudar a garantizar su seguridad y satisfacción continua con el vehículo. Atentamente, Protección al cliente de Audi**************************************************************************************************************AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 68H6_DLR_LAUNCH Repair Available – Safety Recall 68H6 / Glove Box Cover Hinge Pin This notice is for: Dealer Principal General Manager Sales Managers Service Manager Parts Manager Service Advisor Warranty Administrator Technicians Date: August 12, 2021 Issue: The right hinge pin of the glove box cover may not be properly secured. If this condition is present in the vehicle, the protective potential of the knee airbag could be impaired in the event of a crash with knee airbag deployment. Possible damage to the airbag due to contact with trim loosening from the glove box lid while the airbag is inflating cannot be fully ruled out. There is no risk to the occupants when the vehicle is operated normally. However, the impaired protective potential of the knee airbag may increase the risk of injury in the event of a crash in which the knee airbag is deployed. If the glove box lid is not seated properly, this may result in rattling noises or the glove box not opening/closing cleanly. Precautions If the glove box lid is not seated properly, this may result in rattling noises or the glove box not opening/closing cleanly. Repair: REPAIR AVAILABLE – August 13, 2021 – Inspect and, if necessary, correctly install the right hinge pin. See ELSA/ServiceNet for complete repair & claiming instructions Check daily campaign open inventory report or OMD for affected vehicles in inventory Repair every affected inventory vehicle before delivery to consumers. Parts Department: No parts needed. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2021 E-TRON QUATTRO 33 USA 2021 2021 E-TRON SPORTBACK QUATTRO 25 CAN 2021 2021 E-TRON SPORTBACK QUATTRO 2 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: Schedule owner repairs immediately Owner mailing – August 2021 IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| AUDI | E-TRON | 2021 |
8 Associated Documents
Defect Notice 573 Report
RCLRPT-21V595-2423.PDF 215.958KB
Recall Acknowledgement
RCAK-21V595-5680.pdf 703.482KB
Recall Quarterly Report #1, 2021-3
RCLQRT-21V595-6816.PDF 211.153KB
Remedy Instructions and TSB
RCRIT-21V595-3815.pdf 664.591KB
Manufacturer Notices(to Dealers,etc) – AUDI Date: August 12, 2021 Repair Available Safety Recall 68H6 / Glove Box Cover Hinge Pin
Recall Quarterly Report #2, 2021-4
RCLQRT-21V595-3465.PDF 211.249KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V595-5275.pdf 542.909KB
ISSUED Owner Notification Letter(Part 577) – PRI
RCONL-21V595-2620.pdf 1069.578KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V595&docType=RCL
- [Easy to Use—Work Out of the Box] + [FOXWELL 2026 New Version] FOXWELL NT604 Elite scan tool is the 2026 new version from FOXWELL, designed for car owners who want to figure out the cause of issues before fixing car problems by scanning common systems like ABS, SRS, engine, and transmission. The NT604 Elite obd2 scanner diagnostic tool comes with the latest software—no need to waste time downloading software first. Plug the scanner into the OBDII port with OBDII cable to start the diagnosis.
- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happens when the warning light of ABS/SRS/transmission/check engine flashes? Instead of taking your cars to dealership, this FOXWELL scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. Note：The device is a diagnostic tool, not a repair tool. To turn off a warning light, you must first physically repair the issue causing it. Only then can the scanner be used to clear the corresponding fault code.
- [5 in 1 Car Diagnostic Scanner] Compared with obd scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also serves as ABS/SRS scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance functions like reset or relearn. For the SRS system, NT604 Elite can read and clear common fault codes not caused by a crash, but crash/collision data cannot be cleared.
- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite ABS SRS scanner supports 60+ car brands from worldwide (America/Asia/Europe). You don’t need to pay extra software fee. AUTOVIN may not work on some older vehicles or certain vehicle brands. If AUTOVIN fails, please input the vin code manually or go to the Diagnostic Menu to select your vehicle model.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level car scanner diagnostic tool only offers plastic bag to hold the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 【Reset ABS/SRS/Transmission/Engine Lights】 More than an check engine code reader, OBDMATE OM901 obd2 scanner performs comprehensive diagnostics for the 4 most-used systems (ABS/SRS/Engine/Transmission). It quickly clears fault codes, turns off warning lights, read data stream and auto VIN.
- 【3.5" Handheld Scanner with 4 System Diagnose】 3.5" Super large TFT screen equipped displays an intuitive menu and clear readings of various sensors from ABS, SRS, ECM and TCM systems. It arrived with a silicone protective case and hard-shell carrying case, ensuring long-lived durability and drop resistance. The car diagnostic tool is plug-to-play designed, plug it and get diagnosis started without any batteries or updates required.
- 【One-Click I/M Readines&Full OBD2 Functions】 Press F1 to get an intuitive corloured form about whether various emissions-related systems on the vehicle are operating properly. Help you get smog-check ready quickly. OM901 car scanner supports all essential OBD2 functions you need: read & clear codes, view freeze frame, read I/M readiness, retrieve VIN, live data stream (with graphing display), O2 sensor test, onboard monitoring mode, and EVAP leak test.
- 【Battery Voltage Check&DLC Pin Test】 It allows you to monitor battery health by monitoring current battery voltage. Plus, this obd2 diagnostic tool features DLC 16-PIN test to check current voltage of every pin.
- 【Automotive Scanner Diagnostic Kit】 The package comes with 1 car scanner, 1 USB-type c cable, 1 hard storage bag and 1 user manual(en). Free to update without any hidden fees. 5 languanges available in setting including English, French, Italian, German and Espanish. Valuable and Portable, making it a great tool kit for car owners, DIY enthusiasts, and professional mechanics.
- [Diagnose Like a Pro] BlueDriver Pro Next-Gen is a professional OBD2 scanner and diagnostic tool that helps you scan, understand, and clear vehicle trouble codes with confidence. Turn your phone into a powerful car diagnostic scanner—no guesswork, no unnecessary repairs.
- [Read and Clear More Codes Than Ever] Read and clear more codes than basic car code readers. Access enhanced diagnostics for Check Engine, ABS, SRS, Airbag, TPMS, Transmission, and more on supported vehicles, including expanded coverage on newer model years.
- [Verified Fixes and Real-Time Data] Get unlimited, technician-verified repair reports matched to your VIN, with definitions, causes, and confirmed fixes. Monitor live vehicle data as you drive, view freeze frames, check smog readiness, and analyze Mode 6 test results.
- [Expanded Make & Model Coverage] Optimized for today’s vehicles with strong support for GM, Ford, Stellantis (RAM, Jeep, Chrysler), Toyota, Honda, Nissan, Mazda, Subaru, Hyundai, Mercedes-Benz, BMW, and VW. Enhanced communication on select 2024+ Nissan and Mazda models (see compatibility chart).
- [Gas Vehicles 1996+ & Select Light-Duty Trucks] Works with all gas-powered vehicles made in 1996 or newer, plus select light-duty trucks and diesels, including F-250, RAM 2500, Silverado, and Sierra. Built for daily drivers, family vehicles, and real-world truck use.
- PAID FOR ITSELF ON FIRST USE - SAVE ON EVERY DIAGNOSIS: Avoid expensive shop fees and take control of vehicle repairs at home. The NT614 Elite delivers professional-level diagnostics for Engine, ABS, SRS Airbag, and Transmission systems, helping you quickly identify the real cause of warning lights and avoid unnecessary repairs. With 5 essential service resets including Oil Reset, EPB, ABS Bleeding, SAS Calibration, and Throttle Relearn, you can complete everyday maintenance and repairs without paying dealership visit. Features WiFi updates, no registration required, and plug-and-play setup with no extra power cord
- 5 ESSENTIAL RESETS FOR REAL DIY MAINTENANCE: More than just a diagnostic tool, the NT614 Elite gives you the service functions DIYers actually need to avoid expensive shop visits. Perform Oil Reset, EPB brake service, ABS bleeding, steering angle calibration, and throttle relearn to fix common maintenance issues at home with confidence. Reset warning lights, replace brake pads, restore throttle performance, and complete essential maintenance without paying dealership labor costs. Note: Function availability varies by vehicle make, model, year, engine type, and system configuration. Please confirm compatibility before purchase.
- SAME 4-SYSTEM DIAGNOSTICS AS NT604: Built on the trusted NT604, the NT614 Elite delivers full diagnostics for Engine, ABS, SRS Airbag, and Transmission systems-helping you identify the root cause behind warning lights instead of guessing. Read and clear codes, view live data graphs, monitor engine temperature, wheel speed sensors, transmission temperature, and more for accurate troubleshooting at home
- LIVE DATA GRAPHING - FIND PROBLEMS BEFORE THEY GET EXPENSIVE: See what basic scanners miss with real-time data displayed in easy-to-read graphs. Monitor fuel trims, oxygen sensors, engine load, RPM, battery voltage, and transmission temperature to detect intermittent or hidden problems before they become costly repairs. Diagnose faster and make smarter repair decisions with visual data insights
- AUTO VIN + LIFETIME WI-FI UPDATES + WIDE COVERAGE: AutoVIN instantly identifies your vehicle for faster setup and fewer errors. Generate professional vehicle health reports for maintenance tracking, used car inspections, or sharing with mechanics. Stay updated with lifetime free Wi-Fi updates-no subscriptions or hidden fees. Supports 90+ brands and 10,000+ models including Ford, Toyota, BMW, Mercedes-Benz, Honda, Nissan, Volkswagen, Hyundai, Subaru, and more for long-term reliable use
- [All System Diagnostics, Professional-Level Scanner] - BLCKTEC 460T is the ultimate OBD2 diagnostic tool for home mechanics and professionals. It supports all 10 OBD2 modes, reads and clears Engine/Transmission/ABS/SRS codes, performs All-System Diagnostics, offers workshop reset tools, and provides real-time live data. It helps you pinpoint issues, assess your car's condition, and prepare for SMOG checks with ease. NOTE: Function availability depends on your vehicle. Before you buy, be sure to use the Compatibility Checker on BLCKTEC website or contact our customer support to verify that the features you need are supported for your vehicle’s specific year, make, and model.
- [12+ Most Popular Reset Functions] - BLCKTEC 460T OBD2 scanner offers 12+ dealer-level service functions, including Oil Maintenance Reset, ABS Bleeding, EPB Reset, SAS(Steering Angle Sensor) Recalibration, DPF(Diesel Particulate Filter) Reset, Throttle Body Relearn, Battery Reset/Initialization, TPMS Relearn, Transmission Reset, Fluid Change Reset, Maintenance Reset and more, enabling you to perform workshop services like a pro. NOTE: Function availability depends on your vehicle. Be sure to use the Compatibility Checker on BLCKTEC website to verify that the features you need are supported for your vehicle.
- [Real-Time OBD2 and OEM Live Data, Freeze Frame Data] - BLCKTEC 460T helps diagnose vehicle issues when warning lights like Check Engine Light or ABS/SRS Light appear. It offers detailed DTC info, ECU Freeze Frame Data, and real-time OBD2 and advanced OEM live data, including Engine, Transmission, ABS, SRS, and more, making it easy to diagnose and resolve vehicle problems. You can view, graph, record, replay, and overlay up to four live data streams in a single graph for better analysis.
- [AutoVIN, AutoReLink, AutoScan, 3X Faster] - Equipped with AutoVIN technology, 460T automatically retrieves the VIN to save you time. Its AutoScan and AutoReLink features scan all of the vehicle's ECUs and detect any fault codes immediately after you plug the scanner into the vehicle's OBD2 port - no button presses required. Additionally, it regathers DTC and I/M readiness information every 30 seconds, simplifying monitor tests. 460T's advanced technology makes it 3X faster than other products.
- [Get RepairSolutions2, the #1 Auto Repair App for Free] - When paired with RepairSolutions2(RS2) App, 460T becomes even more powerful. RS2's Verified Fix Database built by master technicians, provides the parts needed for the repair. Additionally, RS2 gives you access to OEM warranty info, maintenance schedules, TSB, and dealership recall info, making car care easier than ever. RS2 is free with no subscription fees and it stores your car scan reports in the cloud, allowing you to access, share, or print them anytime and anywhere.
Last update on 2026-06-13 / Affiliate links / Images from Amazon Product Advertising API
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