Safety Recall 69CR / Automatic Locking Seat Belt Retractors – 2021 Volkswagen ID4

SEOCONTENT-START**************************************************************************************************************VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 69CR_DLR_LAUNCH Repair Available – Safety Recall 69CR / Automatic Locking Seat Belt Retractors This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: August 12, 2021 Issue: Autoliv has determined that certain seat belt assemblies do not comply with regulatory requirements. In these certain seat belt assemblies, the automatic locking retractor (ALR) function may deactivate early before the webbing is fully retracted. The ALR function is required by regulatory requirement. This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. With child restraint seats for which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable so that the seat belt assembly can be used to tightly secure the child restraint seat, there is an increased risk of injury in a crash to the occupant of the child restraint seat. Precautions A vehicle owner who elects to use the seat belt instead of the LATCH system to secure a child restraint seat will notice that the seat belt is not locked and the audible clicking noise made when the ALR function is activated stops well before the seat belt webbing is fully retracted. Repair:  REPAIR AVAILABLE – August 13, 2021 / Inspect and, if necessary, replace affected seat belt(s).  See ELSA/ServiceNet for complete repair & claiming instructions  Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.  Repair every affected inventory vehicle before delivery to consumers. Parts Department: Due to the very low replacement rate expected under this recall, there will be no parts allocation. See the campaign circular for complete details. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2021 ID4 2,025 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – August 2021 U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE
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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August, 2021CP-C_045 Rev. 6.0 69CR Page 1 of 13 Compliance Recall Code: 69CR Subject Automatic Locking Retractor (ALR) Seat Belt Retractors Release Date August 13, 2021 Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2021 ID4 2,025 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description Autoliv has determined that certain seat belt assemblies do not comply with regulatory requirements. In these certain seat belt assemblies, the automatic locking retractor (ALR) function may deactivate early before the webbing is fully retracted. The ALR function is required by regulatory requirement. This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. With child restraint seats for which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable so that the seat belt assembly can be used to tightly secure the child restraint seat, there is an increased risk of injury in a crash to the occupant of the child restraint seat. Corrective Action Inspect and, if necessary, replace the affected seat belt(s). Precautions A vehicle owner who elects to use the seat belt instead of the LATCH system to secure a child restraint seat will notice that the seat belt is not locked and the audible clicking noise made when the ALR function is activated stops well before the seat belt webbing is fully retracted. Code Visibility On or about August 13, 2021, the campaign code will be applied to affected vehicles. Owner Notification Owner notification will take place in August 2021. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August, 2021 69CR Page 2 of 13 Parts Information (if necessary) CRITICAL PARTS INFORMATION STOP! Do not order the following parts unless they are absolutely needed! The expected need for the following parts is less than 1%. Ordering parts unnecessarily will cause delays. Parts Control Type: VIN to Order If parts are needed to support a vehicle repair: • US Dealers – use AVA Parts Control Type: Free Order Parts will be managed by Free Order Initial Allocation: NO There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) Criteria Quantity Part Number P.O.C. Part Description Ordering Method (see description above) 01 Up to 1 11B-857-706-J RAA SEAT BELT (front passenger) VIN to Order Up to 1 11A-857-807-A RAA SEAT BELT (rear center) VIN to Order 2 4L0-886-373 GROMMET Free Order NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August, 2021 69CR Page 3 of 13 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option. Service Number 69CR Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal Vehicle Wash/Loaner Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Criteria I.D. 01 Inspect front passenger and rear center seat belts. Seat belt(s) function properly. No further work required. LABOR Labor Op Time Units Description 0183 00 99 30 Inspect seat belts, no further work required Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August, 2021 69CR Page 4 of 13 OR Inspect front passenger and rear center seat belt. Front passenger seat belt requires replacement. LABOR Labor Op Time Units Description 6911 55 99 110 Replace front passenger seat belt 0150 00 00 Time stated on diagnostic protocol Clear repair related faults (if necessary) PARTS Quantity Part Number Description 1.00 11B857706J RAA SEAT BELT (front passenger) 2.00 4L0886373 GROMMET OR Inspect front passenger and rear center seat belts. Rear center seat belt requires replacement. LABOR Labor Op Time Units Description 6912 55 99 100 Replace rear center seat belt 0150 00 00 Time stated on diagnostic protocol Clear repair related faults (if necessary) PARTS Quantity Part Number Description 1.00 11A857807A RAA SEAT BELT (rear center) 2.00 4L0886373 GROMMET OR Inspect front passenger and rear center seat belts. Front passenger and rear center seat belts require replacement. LABOR Labor Op Time Units Description 6911 56 99 170 Replace front passenger and rear center seat belt 0150 00 00 Time stated on diagnostic protocol Clear repair related faults (if necessary) PARTS Quantity Part Number Description 1.00 11B857706J RAA SEAT BELT (front passenger) 1.00 11A857807A RAA SEAT BELT (rear center) 2.00 4L0886373 GROMMET The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August, 2021 69CR Page 5 of 13 Customer Letter Example This notice applies to your vehicle: , NHTSA: 21V606 Subject: Compliance Recall 69CR – Automatic Locking Seat Belt Retractors (ALR) Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that certain 2021 model year Volkswagen vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 208 Occupant Crash Protection. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Autoliv has determined that certain seat belt assemblies do not comply with regulatory requirements. In these certain seat belt assemblies, the automatic locking retractor (ALR) function may deactivate early before the webbing is fully retracted. The ALR function is required by regulatory requirement. This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. With child restraint seats for which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable so that the seat belt assembly can be used to tightly secure the child restraint seat, there is an increased risk of injury in a crash to the occupant of the child restraint seat. What will we do? To correct this noncompliance, your authorized Volkswagen dealer will inspect and, if necessary, replace the affected seat belt(s). This work will take about an hour to complete and will be performed for you free of charge. If a seat belt requires replacement, your dealer will have to order parts. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take A vehicle owner who elects to use the seat belt instead of the LATCH system to secure a child restraint seat will notice that the seat belt is not locked and the audible clicking noise made when the ALR function is activated stops well before the seat belt webbing is fully retracted. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August, 2021 69CR Page 6 of 13 Repair Overview • Check the Automatic Locking Retractor (ALR) function on the front passenger and rear center seat belts, and replace if necessary. NOTE • These repair instructions may differ from the labor operations and labor times listed in ELSA. • Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action. • This procedure must be read in its entirety prior to performing the repair. • Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles. • Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action. • When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August, 2021 69CR Page 7 of 13 Repair Instruction Section A – Check for Previous Repair TIP If Campaign Completion label is present, no further work is required. • Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order. • Confirm the Campaign/Action is open . If the status is closed, no further work is required. • Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first. • All Safety Recalls must be completed prior to completing this campaign. • Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August, 2021 69CR Page 8 of 13 Section B – Seat Belt Inspection Testing the Automatic Locking Retractor (ALR) function on the rear center seat belt: • Fasten and buckle seat belt over an empty seat. • Extract 200 – 250 mm lower belt webbing, fold and fix with your hand (as shown). • The seat belt remains buckled and the lower seat belt webbing remains held. • Pull the webbing all the way out of the seat belt retractor. This will activate the ALR. • Slowly retract the webbing back into the seat belt retractor. You will hear a ratcheting sound. • Pull on the belt with uniform and steady pressure and verify the belt cannot be pulled out of the seat belt retractor. • If the seat belt locks so the webbing cannot be pulled out of the retractor: o Unfasten the seat belt and repeat the tests 5 times in succession. • If the seat belt retractor locks without releasing for all tests: o No further work is required. o Proceed to Section D. • If the seat belt retractor does not lock during any of the tests: o The affected seat belt must be replaced. o Proceed to Section C. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August, 2021 69CR Page 9 of 13 Rear Center Seat Belt ALR Function Test Recap: Step 1) Fasten seat belt over an empty seat and gather excess webbing. Step 2) Pull webbing all the way out of seat belt retractor to activate ALR. Step 3) Slowly retract the webbing all the way back into the seat belt retractor while the seat belt remains buckled. You will hear a ratcheting sound. Step 4) Pull on the seat belt and verify it is locked and cannot be pulled out of the seat belt retractor. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August, 2021 69CR Page 10 of 13 Testing the Automatic Locking Retractor (ALR) function on the front passenger seat belt: • The seat must be empty. • Fasten and buckle seat belt over the empty seat. • The seat belt remains buckled. • Pull the webbing all the way out of the seat belt retractor. This will activate the ALR. • Slowly retract the webbing back into the seat belt retractor. • You will hear a ratcheting sound. • Pull on the belt with uniform and steady pressure and verify the belt cannot be pulled out of the seat belt retractor. • If the seat belt locks so the webbing cannot be pulled out of the retractor: o Unfasten the seat belt and repeat the tests 5 times in succession. • If the seat belt retractor locks without releasing for all tests: o No further work is required. o Proceed to Section D. • If the seat belt retractor does not lock during any of the tests: o The affected seat belt must be replaced. o Proceed to Section C. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August, 2021 69CR Page 11 of 13 Front Passenger Seat Belt ALR Function Test Recap: Step 1) Fasten seat belt over an empty seat. Step 2) Pull webbing all the way out of seat belt retractor to activate ALR. Step 3) Slowly retract the webbing all the way back into the seat belt retractor while the seat belt remains buckled. You will hear a ratcheting sound. Step 4) Pull on the seat belt and verify it is locked and cannot be pulled out of the seat belt retractor. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August, 2021 69CR Page 12 of 13 Section C – Seat Belt Replacement Replace affected seat belt according to the ELSA Repair Manual: • See ELSA Repair Manual, group 69: Repair manual > Body > Body Interior > 69 Passenger Protection, Airbags, Seat Belts > Seat Belts Note the following during the repair: • Per the repair manual, the belt end fitting and retractor fasteners do not require replacement unless the vehicle was in an accident. • If a seat belt requires removal, the seat grommets must be replaced. Part Number Part Description 4L0-886-373 Seat Grommet (x2) • Adhere to all warnings outlined in the repair manual. • Reference ELSA Repair Manual for special tools. • After repairs are complete: o Proceed to Section D. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August, 2021 69CR Page 13 of 13 Section D – Campaign Completion Label Install Campaign Completion Label • Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s). Proceed to Section E Section E – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.**************************************************************************************************************Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 69CR USA IMPORTANT SAFETY RECALL Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 This notice applies to your vehicle: , NHTSA: 21V606 Subject: Compliance Recall 69CR – Automatic Locking Seat Belt Retractors (ALR) Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that certain 2021 model year Volkswagen vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 208 Occupant Crash Protection. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Autoliv seat belt assemblies do not comply with regulatory requirements. In these certain seat belt assemblies, the automatic locking retractor (ALR) function may deactivate early before the webbing is fully retracted. The ALR function is required by regulatory requirement. This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. With child restraint seats for which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable so that the seat belt assembly can be used to tightly secure the child restraint seat, there is an increased risk of injury in a crash to the occupant of the child restraint seat. What will we do? To correct this noncompliance, your authorized Volkswagen dealer will inspect and, if necessary, replace the affected seat belt(s). This work will take about an hour to complete and will be performed for you free of charge. If a seat belt requires replacement, your dealer will have to order parts. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take A vehicle owner who elects to use the seat belt instead of the LATCH system to secure a child restraint seat will notice that the seat belt is not locked and the audible clicking noise made when the ALR function is activated stops well before the seat belt webbing is fully retracted. Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 69CR USA IMPORTANT SAFETY RECALL Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection Formulario número F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 69CR USA IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 <DIRECCIÓN DEL CLIENTE> <CIUDAD, ESTADO Y CÓDIGO POSTAL DEL CLIENTE> Este aviso se aplica a su vehículo: <LÍNEA>, Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA): 21V606 Asunto: Llamado a revisión por cumplimiento 69CR – Retractores del cinturón de seguridad con bloqueo automático (ALR) Estimado propietario de un Volkswagen: Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad del Tráfico y Vehículos Motorizados. Volkswagen decidió que algunos vehículos Volkswagen modelo 2021 no cumplen con la Norma federal de seguridad de los vehículos de motor (FMVSS) número 208, Protección contra choques para los pasajeros. Nuestros registros muestran que usted es propietario de un vehículo afectado por esta acción. ¿Cuál es el problema? Los ensamblajes de los cinturones de seguridad de Autoliv no cumplen con los requisitos reglamentarios. En esos ensamblajes de los cinturones de seguridad, la función del retractor con bloqueo automático (ALR) puede desactivarse antes de que la cincha esté completamente retraída. La función de ALR es obligatoria de conformidad con los reglamentos. Este incumplimiento no afecta el cumplimiento o la funcionalidad de los conjuntos de cinturones de seguridad con respecto a su uso normal por parte de pasajeros adultos o el uso del sistema LATCH para asegurar los asientos de seguridad para niños. Con los asientos de seguridad para niños con los cuales el propietario del vehículo decide usar el cinturón de seguridad en lugar del sistema LATCH para asegurar el asiento de seguridad para niños, si el cinturón de seguridad no se puede bloquear para que el ensamblaje del cinturón de seguridad se pueda usar para asegurar firmemente el asiento de seguridad para niños, existe un mayor riesgo de lesiones en un choque para el pasajero que va en el asiento de seguridad para niños. ¿Qué vamos a hacer? Para corregir este incumplimiento, su concesionaria autorizada Volkswagen inspeccionará y, en caso necesario, remplazará los dos cinturones de seguridad afectados. Este trabajo tomará aproximadamente una hora y se realizará de forma gratuita. Si es necesario reemplazar un cinturón de seguridad, su concesionaria tendrá que pedir piezas. Tenga en cuenta que su concesionaria puede necesitar más tiempo para preparar la reparación, así como para adaptar el cronograma diario del taller. Formulario número F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 69CR USA IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD ¿Qué debe hacer usted? Comuníquese de inmediato con su concesionaria autorizada Volkswagen para programar esta reparación por llamado a revisión. Para programar una cita en línea, visite www.vw.com/find-a-dealer. ¿Qué precauciones debe tomar? El propietario de un vehículo que decide usar el cinturón de seguridad en lugar del sistema LATCH para asegurar un asiento de seguridad para niños notará que el cinturón de seguridad no está bloqueado y el ruido de clic audible que se produce cuando se activa la función ALR se detiene mucho antes de que la cincha del cinturón de seguridad esté completamente retraída. Vehículos en arrendamiento y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo que se identifica en esta acción, la ley requiere que le reenvíe esta carta inmediatamente por first-class mail al arrendatario en un plazo de diez (10) días a partir de que la reciba. Si cambió de dirección o vendió el vehículo, llene la tarjeta prepagada de respuesta del propietario que se adjunta a esta carta y envíenosla por correo para poder actualizar nuestros registros. ¿Hay algo más en lo que le podamos ayudar? Si su concesionaria autorizada Volkswagen no logra o no puede completar este trabajo de forma gratuita en un plazo razonable, o si usted tiene alguna pregunta acerca de este comunicado, comuníquese con nosotros por el medio de comunicación de su preferencia en www.vw.com/contact o llamándonos al 800- 893-5298. Verificar si hay alguna campaña de servicio y llamado a revisión vigente relacionada con su vehículo Para verificar la elegibilidad de su vehículo para reparación de conformidad con esta o cualquier otra campaña de servicio o llamado a revisión, visite www.vw.com/owners/recalls e ingrese su Número de identificación del vehículo (VIN) en la herramienta de búsqueda de campañas de servicio o llamado a revisión. Si aún no queda satisfecho, puede presentar una queja ante: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; o puede llamar a la línea directa sin costo sobre seguridad de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153); o puede visitar la página https://www.safercar.gov. Lamentamos cualquier inconveniente que este asunto le pueda ocasionar; sin embargo, tomamos esta medida para ayudar a garantizar su seguridad y satisfacción continua con el vehículo. Atentamente, Protección al cliente de Volkswagen
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