Compliance Recall 69CS / ALR Seat Belt Retractors – 2021 Audi

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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 69CS_DLR_LAUNCH Repair Available – Compliance Recall 69CS / ALR Seat Belt Retractors This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: August 12, 2021 Issue: Autoliv has determined that certain seat belt assemblies do not comply with regulatory requirements. In these certain seat belt assemblies, the automatic locking retractor (ALR) function may deactivate early before the webbing is fully retracted. The ALR function is required by regulatory requirement. This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. With child restraint seats for which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable so that the seat belt assembly can be used to tightly secure the child restraint seat, there is an increased risk of injury in a crash to the occupant of the child restraint seat. Precautions A vehicle owner who elects to use the seat belt instead of the LATCH system to secure a child restraint seat will notice that the seat belt is not locked and the audible clicking noise made when the ALR function is activated stops well before the seat belt webbing is fully retracted. Repair:  REPAIR AVAILABLE – August 13, 2021 – Inspect and, if necessary, replace an affected seat belt(s).  See ELSA/ServiceNet for complete repair & claiming instructions  Check daily campaign open inventory report or OMD for affected vehicles in inventory  Repair every affected inventory vehicle before delivery to consumers. Parts Department: Due to the very low replacement rate expected under this recall, there will be no parts allocation. See the campaign circular for complete details. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2021 A4 ALLROAD 139 USA 2021 2021 A4 SEDAN 3,109 USA 2021 2021 A5 CABRIOLET 97 USA 2021 2021 A5 COUPE 77 USA 2021 2021 A5 SPORTBACK 1,446 USA 2021 2021 A6 ALLROAD 261 USA 2021 2021 A6 SEDAN 2,076 USA 2021 2021 A7 415 USA 2021 2021 A8 306 USA 2021 2021 E-TRON QUATTRO 2,495 USA 2021 2021 E-TRON SPORTBACK QUATTRO 700 USA 2021 2021 Q3 8,781 USA 2021 2021 Q5 10,217 USA 2021 2021 Q5 SPORTBACK 1,161 USA 2021 2021 Q7 6,270 USA 2021 2021 Q8 1,546 USA 2021 2021 RS5 COUPE 181 USA 2021 2021 RS5 SPORTBACK 627 USA 2021 2021 RS6 AVANT 304 USA 2021 2021 RS7 313 USA 2021 2021 RSQ8 232 USA 2022 2022 S3 SEDAN 24 USA 2021 2021 S4 SEDAN 325 USA 2021 2021 S5 CABRIOLET 41 USA 2021 2021 S5 COUPE 48 USA 2021 2021 S5 SPORTBACK 385 USA 2021 2021 S6 SEDAN 166 USA 2021 2021 S7 132 USA 2021 2021 S8 27 USA 2021 2021 SQ5 704 USA 2021 2021 SQ5 SPORTBACK 278 USA 2021 2021 SQ7 389 USA 2021 2021 SQ8 199 CAN 2021 2021 A4 ALLROAD 79 CAN 2021 2021 A4 SEDAN 223 CAN 2021 2021 A5 CABRIOLET 11 CAN 2021 2021 A5 COUPE 21 CAN 2021 2021 A5 SPORTBACK 117 CAN 2021 2021 A6 ALLROAD 23 CAN 2021 2021 A6 SEDAN 27 CAN 2021 2021 A7 12 CAN 2021 2021 A8 13 CAN 2021 2021 E-TRON QUATTRO 190 CAN 2021 2021 E-TRON SPORTBACK QUATTRO 101 CAN 2021 2021 Q3 2,566 CAN 2021 2021 Q5 2,069 CAN 2021 2021 Q5 SPORTBACK 205 CAN 2021 2021 Q7 424 CAN 2021 2021 Q8 108 CAN 2021 2021 RS5 COUPE 26 CAN 2021 2021 RS5 SPORTBACK 72 CAN 2021 2021 RS6 AVANT 85 CAN 2021 2021 RS7 29 CAN 2021 2021 RSQ8 42 CAN 2022 2022 S3 SEDAN 2 CAN 2021 2021 S4 SEDAN 57 CAN 2021 2021 S5 CABRIOLET 11 CAN 2021 2021 S5 COUPE 47 CAN 2021 2021 S5 SPORTBACK 98 CAN 2021 2021 S6 SEDAN 3 CAN 2021 2021 S7 7 CAN 2021 2021 S8 5 CAN 2021 2021 SQ5 256 CAN 2021 2021 SQ5 SPORTBACK 171 CAN 2021 2021 SQ7 58 CAN 2021 2021 SQ8 40 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – August 2021 IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE**************************************************************************************************************The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. August. 2021 69CS Page 1 of 24 Compliance Recall Code: 69CS Subject Automatic Locking Retractor (ALR) Seat Belt Retractors Release Date August 13, 2021 Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2021 A4 ALLROAD 139 USA 2021 2021 A4 SEDAN 3,109 USA 2021 2021 A5 CABRIOLET 97 USA 2021 2021 A5 COUPE 77 USA 2021 2021 A5 SPORTBACK 1,446 USA 2021 2021 A6 ALLROAD 261 USA 2021 2021 A6 SEDAN 2,076 USA 2021 2021 A7 415 USA 2021 2021 A8 306 USA 2021 2021 E-TRON QUATTRO 2,495 USA 2021 2021 E-TRON SPORTBACK QUATTRO 700 USA 2021 2021 Q3 8,781 USA 2021 2021 Q5 10,217 USA 2021 2021 Q5 SPORTBACK 1,161 USA 2021 2021 Q7 6,270 USA 2021 2021 Q8 1,546 USA 2021 2021 RS5 COUPE 181 USA 2021 2021 RS5 SPORTBACK 627 USA 2021 2021 RS6 AVANT 304 USA 2021 2021 RS7 313 USA 2021 2021 RSQ8 232 USA 2022 2022 S3 SEDAN 24 USA 2021 2021 S4 SEDAN 325 USA 2021 2021 S5 CABRIOLET 41 USA 2021 2021 S5 COUPE 48 USA 2021 2021 S5 SPORTBACK 385 USA 2021 2021 S6 SEDAN 166 USA 2021 2021 S7 132 USA 2021 2021 S8 27 USA 2021 2021 SQ5 704 USA 2021 2021 SQ5 SPORTBACK 278 USA 2021 2021 SQ7 389 USA 2021 2021 SQ8 199 The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2020 Audi Group of America, Inc. and Audi Canada. All Rights Reserved. August, 2021 69CS Page 2 of 24 CAN 2021 2021 A4 ALLROAD 79 CAN 2021 2021 A4 SEDAN 223 CAN 2021 2021 A5 CABRIOLET 11 CAN 2021 2021 A5 COUPE 21 CAN 2021 2021 A5 SPORTBACK 117 CAN 2021 2021 A6 ALLROAD 23 CAN 2021 2021 A6 SEDAN 27 CAN 2021 2021 A7 12 CAN 2021 2021 A8 13 CAN 2021 2021 E-TRON QUATTRO 190 CAN 2021 2021 E-TRON SPORTBACK QUATTRO 101 CAN 2021 2021 Q3 2,566 CAN 2021 2021 Q5 2,069 CAN 2021 2021 Q5 SPORTBACK 205 CAN 2021 2021 Q7 424 CAN 2021 2021 Q8 108 CAN 2021 2021 RS5 COUPE 26 CAN 2021 2021 RS5 SPORTBACK 72 CAN 2021 2021 RS6 AVANT 85 CAN 2021 2021 RS7 29 CAN 2021 2021 RSQ8 42 CAN 2022 2022 S3 SEDAN 2 CAN 2021 2021 S4 SEDAN 57 CAN 2021 2021 S5 CABRIOLET 11 CAN 2021 2021 S5 COUPE 47 CAN 2021 2021 S5 SPORTBACK 98 CAN 2021 2021 S6 SEDAN 3 CAN 2021 2021 S7 7 CAN 2021 2021 S8 5 CAN 2021 2021 SQ5 256 CAN 2021 2021 SQ5 SPORTBACK 171 CAN 2021 2021 SQ7 58 CAN 2021 2021 SQ8 40 Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description Autoliv has determined that certain seat belt assemblies do not comply with regulatory requirements. In these certain seat belt assemblies, the automatic locking retractor (ALR) function may deactivate early before the webbing is fully retracted. The ALR function is required by regulatory requirement. This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. With child restraint seats for which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable so that the seat The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2020 Audi Group of America, Inc. and Audi Canada. All Rights Reserved. August, 2021 69CS Page 3 of 24 belt assembly can be used to tightly secure the child restraint seat, there is an increased risk of injury in a crash to the occupant of the child restraint seat. Corrective Action Inspect and, if necessary, replace the affected seat belt(s). Precautions A vehicle owner who elects to use the seat belt instead of the LATCH system to secure a child restraint seat will notice that the seat belt is not locked and the audible clicking noise made when the ALR function is activated stops well before the seat belt webbing is fully retracted. Code Visibility On or about August 13, 2021, the campaign code will be applied to affected vehicles. Owner Notification Owner notification will take place in August 2021. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi Group of America, Inc. and Audi Canada. All Rights Reserved. August. 2021 69CS Page 4 of 24 Parts Information (if required) CRITICAL PARTS INFORMATION STOP! Do not order the following parts unless they are absolutely needed! The expected need for the following parts is less than 1%. Ordering parts unnecessarily will cause delays. Parts Control Type: VIN to Order If parts are needed to support a vehicle repair: • US Dealers – use AVA • CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order Parts Control Type: Free Order Parts will be managed by Free Order Initial Allocation: NO There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) Criteria* Quantity Part Number P.O.C. Part Description Ordering Method (see description above) 02, 04, 05 or 08 1 SEE ETKA SEAT BELT (front passenger) VIN to Order 01, 03, 06, 07, 09, 10, 11 or 12 1 SEE ETKA SEAT BELT (second row center) VIN to Order Up to 3 SEE ETKA SEAT GROMMET (if required) Free Order *NOTE: Some VINs are assigned two criteria NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. August, 2021 69CS Page 5 of 24 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.  Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure. Service Number 69CS Damage Code 0099 Parts Vendor Code 002 Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal Vehicle Wash/Loaner Do not claim wash/loaner under this action Vehicles may have more than one criteria. Complete and claim all applicable criteria on one claim. Criteria I.D. ALL Inspect front passenger and/or second row center seat belt. Seat belt(s) function properly. No further work required. LABOR Labor Op Time Units Description 0183 00 99 20 Inspect one seat belt, no further work required or 30 Inspect two seat belts, no further work required Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. August, 2021 69CS Page 6 of 24 OR Inspect seat belt(s). Seat belt(s) require replacement. Criteria I.D. 01 – Inspect rear center seat belt. Seat belt requires replacement. Model Code 8YS (S3 SEDAN) LABOR Labor Op Time Units Description 6912 55 99 120 Replace Rear Center Seat Belt 0150 00 00 Time stated on diagnostic protocol Clear Repair Related Faults (if necessary) PARTS Quantity Part Number Description 1.00 SEE ETKA Rear Center Seat Belt Up to 2.00 5G0886373 GROMMET Criteria I.D. 02 and 03 – Inspect front passenger and rear center seat belt. One or more seat belts require replacement. Model Code F3B (Q3) LABOR Labor Op Time Units Description 6911 59 99 90 Replace Front Passenger Seat Belt or 6912 63 99 180 Replace Center Rear Seat Belt or 6911 60 99 240 Replace Front Passenger and Center Rear Seat Belt Add if necessary: 0150 00 00 Time stated on diagnostic protocol Clear Repair Related Faults PARTS Quantity Part Number Description 1.00 SEE ETKA Front Passenger Seat Belt And/or: 1.00 SEE ETKA Center Rear Seat Belt Up to 2.00 5G0886373 GROMMET Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. August, 2021 69CS Page 7 of 24 Criteria I.D. 03 ONLY – Inspect rear center seat belt. Seat belt requires replacement. Model Code F3B (Q3) LABOR Labor Op Time Units Description 6912 62 99 170 Replace Center Rear Seat Belt 0150 00 00 Time stated on diagnostic protocol Clear Repair Related Faults (if necessary) PARTS Quantity Part Number Description 1.00 SEE ETKA Rear Center Seat Belt Up to 2.00 5G0886373 GROMMET Criteria I.D. 04 – Inspect front passenger seat belt. Seat belt requires replacement. Model Codes FYG (Q5, Q5 Sportback) or FYT (SQ5 ,SQ5 Sportback) LABOR Labor Op Time Units Description 6911 55 99 80 Replace Front Passenger Seat Belt 0150 00 00 Time stated on diagnostic protocol Clear Repair Related Faults (if necessary) PARTS Quantity Part Number Description 1.00 SEE ETKA Front Passenger Seat Belt Criteria I.D. 05 ONLY – Inspect front passenger seat belt. Seat belt requires replacement. Model Code 4MG (Q7, SQ7) LABOR Labor Op Time Units Description 6911 56 99 110 Replace Front Passenger Seat Belt 0150 00 00 Time stated on diagnostic protocol Clear Repair Related Faults (if necessary) PARTS Quantity Part Number Description 1.00 SEE ETKA Front Passenger Seat Belt Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. August, 2021 69CS Page 8 of 24 Criteria I.D. 06 ONLY – Inspect rear center seat belt. Seat belt requires replacement. Model Code 4MG (Q7, SQ7) LABOR Labor Op Time Units Description 6912 56 99 150 Replace Rear Center Seat Belt 0150 00 00 Time stated on diagnostic protocol Clear Repair Related Faults (if necessary) PARTS Quantity Part Number Description 1.00 SEE ETKA Rear Center Seat Belt Criteria I.D. 05 and 06 – Inspect front passenger and rear center seat belt. One or more seat belts require replacement. Model Code 4MG (Q7, SQ7) LABOR Labor Op Time Units Description 6911 62 99 120 Replace Front Passenger Seat Belt or 6912 57 99 160 Replace Center Rear Seat Belt or 6911 63 99 260 Replace Front Passenger and Center Rear Seat Belt Add if necessary: 0150 00 00 Time stated on diagnostic protocol Clear Repair Related Faults PARTS Quantity Part Number Description 1.00 SEE ETKA Front Passenger Seat Belt And/or: 1.00 SEE ETKA Center Rear Seat Belt Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. August, 2021 69CS Page 9 of 24 Criteria I.D. 07 – Inspect rear center seat belt. Seat belt requires replacement. Model Code 4MN (Q8, SQ8, RSQ8) LABOR Labor Op Time Units Description 6912 57 99 160 Replace Rear Center Seat Belt 0150 00 00 Time stated on diagnostic protocol Clear Repair Related Faults (if necessary) PARTS Quantity Part Number Description 1.00 SEE ETKA Rear Center Seat Belt Up to 2.00 4M8886373 GROMMET (if equipped) Criteria I.D. 08 ONLY – Inspect front passenger seat belt. Seat belt requires replacement. Model Code 8WC (A4, S4 Sedan), 8WJ (A4 Allroad) LABOR Labor Op Time Units Description 6911 55 99 80 Replace Front Passenger Seat Belt 0150 00 00 Time stated on diagnostic protocol Clear Repair Related Faults (if necessary) PARTS Quantity Part Number Description 1.00 SEE ETKA Front Passenger Seat Belt Criteria I.D. 08 ONLY – Inspect front passenger seat belt. Seat belt requires replacement. Model Code F5E (A5, S5 Cabriolet) LABOR Labor Op Time Units Description 6911 57 99 130 Replace Front Passenger Seat Belt 0150 00 00 Time stated on diagnostic protocol Clear Repair Related Faults (if necessary) PARTS Quantity Part Number Description 1.00 SEE ETKA Front Passenger Seat Belt The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. August, 2021 69CS Page 10 of 24 Criteria I.D. 08 ONLY – Inspect front passenger seat belt. Seat belt requires replacement. Model Codes F5P (A5, S5, RS5 Coupe) or F5F (A5, S5, RS5 Sportback) LABOR Labor Op Time Units Description 6911 61 99 140 Replace Front Passenger Seat Belt 0150 00 00 Time stated on diagnostic protocol Clear Repair Related Faults (if necessary) PARTS Quantity Part Number Description 1.00 SEE ETKA Front Passenger Seat Belt Criteria I.D. 09 ONLY – Inspect rear center seat belt. Seat belt requires replacement. Model Codes 8WC (A4, S4 Sedan), 8WJ (A4 Allroad) or F5F (A5, S5, RS5 Sportback) LABOR Labor Op Time Units Description 6912 58 99 90 Replace Rear Center Seat Belt 0150 00 00 Time stated on diagnostic protocol Clear Repair Related Faults (if necessary) PARTS Quantity Part Number Description 1.00 SEE ETKA Rear Center Seat Belt Up to 2.00 5G0886373 GROMMET (if equipped) Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. August, 2021 69CS Page 11 of 24 Criteria I.D. 08 and 09 – Inspect front passenger and rear center seat belt. One or more seat belts require replacement. Model Codes 8WC (A4, S4 Sedan), 8WJ (A4 Allroad) LABOR Labor Op Time Units Description 6911 59 99 90 Replace Front Passenger Seat Belt or 6912 59 99 100 Replace Center Rear Seat Belt or 6911 64 99 160 Replace Front Passenger and Center Rear Seat Belt Add if necessary: 0150 00 00 Time stated on diagnostic protocol Clear Repair Related Faults PARTS Quantity Part Number Description 1.00 SEE ETKA Front Passenger Seat Belt And/or: 1.00 SEE ETKA Center Rear Seat Belt Up to 2.00 5G0886373 GROMMET (if equipped) Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. August, 2021 69CS Page 12 of 24 Criteria I.D. 08 and 09 – Inspect front passenger and rear center seat belt. One or more seat belts require replacement. Model Code F5F (A5, S5, RS5 Sportback) LABOR Labor Op Time Units Description 6911 58 99 150 Replace Front Passenger Seat Belt or 6912 59 99 100 Replace Center Rear Seat Belt or 6911 65 99 220 Replace Front Passenger and Center Rear Seat Belt Add if necessary: 0150 00 00 Time stated on diagnostic protocol Clear Repair Related Faults PARTS Quantity Part Number Description 1.00 SEE ETKA Front Passenger Seat Belt And/or: 1.00 SEE ETKA Center Rear Seat Belt Up to 2.00 5G0886373 GROMMET (if equipped) Criteria I.D. 10 – Inspect rear center seat belt. Seat belt requires replacement. Model Codes 4A2 (A6, S6 Sedan), 4KA (A7, S7, RS7), 4AH (A6 Allroad) or 4A5 (RS6 Avant) LABOR Labor Op Time Units Description 6912 59 99 100 Replace Rear Center Seat Belt 0150 00 00 Time stated on diagnostic protocol Clear Repair Related Faults (if necessary) PARTS Quantity Part Number Description 1.00 SEE ETKA Rear Center Seat Belt Up to 3.00 5G0886373 GROMMET (if equipped) Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. August, 2021 69CS Page 13 of 24 Criteria I.D. 11 – Inspect rear center seat belt. Seat belt requires replacement. Model Codes GEA (e-tron Sportback Quattro) or GEN (e-tron Quattro) LABOR Labor Op Time Units Description 6912 60 99 110 Replace Rear Center Seat Belt 0150 00 00 Time stated on diagnostic protocol Clear Repair Related Faults (if necessary) PARTS Quantity Part Number Description 1.00 SEE ETKA Rear Center Seat Belt Up to 3.00 80A886373 GROMMET (if equipped) Criteria I.D. 12 – Inspect rear center seat belt. Seat belt requires replacement. Model Code 4N8 (A8, S8) LABOR Labor Op Time Units Description 6912 61 99 300 Replace Rear Center Seat Belt 0150 00 00 Time stated on diagnostic protocol Clear Repair Related Faults (if necessary) PARTS Quantity Part Number Description 1.00 SEE ETKA Rear Center Seat Belt The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. August, 2021 69CS Page 14 of 24 Customer Letter Example (USA) This notice applies to your vehicle: , NHTSA: 21V606 Subject: Compliance Recall 69CS – Automatic Locking Seat Belt Retractors (ALR) Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that certain 2021-2022 model year Audi vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 208 Occupant Crash Protection. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Autoliv has determined that certain seat belt assemblies do not comply with regulatory requirements. In these certain seat belt assemblies, the automatic locking retractor (ALR) function may deactivate early before the webbing is fully retracted. The ALR function is required by regulatory requirement. This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. With child restraint seats for which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable so that the seat belt assembly can be used to tightly secure the child restraint seat, there is an increased risk of injury in a crash to the occupant of the child restraint seat. What will we do? To correct this noncompliance, your authorized Audi dealer will inspect and, if necessary, replace the affected seat belt(s). This work will take about an hour to complete and will be performed for you free of charge. If a seat belt requires replacement, your dealer will have to order parts. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Precautions you should take A vehicle owner who elects to use the seat belt instead of the LATCH system to secure a child restraint seat will notice that the seat belt is not locked and the audible clicking noise made when the ALR function is activated stops well before the seat belt webbing is fully retracted. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. August, 2021 69CS Page 15 of 24 Customer Letter Example (Canada) This notice applies to your vehicle: , Transport Canada Recall: 2021-486 Subject: Compliance Recall 69CS – Automatic Locking Seat Belt Retractors (ALR) Dear Audi Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Autoliv has determined that certain seat belt assemblies do not comply with regulatory requirements. In these certain seat belt assemblies, the automatic locking retractor (ALR) function may deactivate early before the webbing is fully retracted. The ALR function is required by regulatory requirement. This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. With child restraint seats for which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable so that the seat belt assembly can be used to tightly secure the child restraint seat, there is an increased risk of injury in a crash to the occupant of the child restraint seat. What will we do? To correct this noncompliance, your authorized Audi dealer will inspect and, if necessary, replace the affected seat belt(s). This work will take about an hour to complete and will be performed for you free of charge. If a seat belt requires replacement, your dealer will have to order parts. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. Precautions you should take A vehicle owner who elects to use the seat belt instead of the LATCH system to secure a child restraint seat will notice that the seat belt is not locked and the audible clicking noise made when the ALR function is activated stops well before the seat belt webbing is fully retracted. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. August, 2021 69CS Page 16 of 24 Repair Overview • Check the Automatic Locking Retractor (ALR) function on the seat belts according to specified criteria, and replace if necessary. NOTE • These repair instructions may differ from the labor operations and labor times listed in ELSA. • Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action. • This procedure must be read in its entirety prior to performing the repair. • Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles. • Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action. • When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. August, 2021 69CS Page 17 of 24 Repair Instruction Section A – Check for Previous Repair • Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order. • Confirm the Campaign/Action is open . If the status is closed, no further work is required. • Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first. • All Safety Recalls must be completed prior to completing this campaign. • Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. August, 2021 69CS Page 18 of 24 Section B – Seat Belt Inspection Use the following chart to determine which seat belts will be inspected based on the VIN’s criteria Criteria Seat belt Position 01 Second Row Center 02,03 Passenger Front and Second Row Center 03 Second Row Center 04 Passenger Front 05 Passenger Front 05,06 Passenger Front and Second Row Center 06 Second Row Center 07 Second Row Center 08 Passenger Front 08,09 Passenger Front and Second Row Center 09 Second Row Center 10 Second Row Center 11 Second Row Center 12 Second Row Center The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. August, 2021 69CS Page 19 of 24 Testing the Automatic Locking Retractor (ALR) function on the second row center seat belt: • Fasten and buckle seat belt over an empty seat. • Extract 200 – 250 mm lower belt webbing, fold and fix with your hand (as shown). • The seat belt remains buckled and the lower seat belt webbing remains held. • Pull the webbing all the way out of the seat belt retractor. This will activate the ALR. • Slowly retract the webbing back into the seat belt retractor. You will hear a ratcheting sound. • Pull on the belt with uniform and steady pressure and verify the belt cannot be pulled out of the seat belt retractor. • If the seat belt locks so the webbing cannot be pulled out of the retractor: o Unfasten the seat belt and repeat the tests 5 times in succession. • If the seat belt retractor locks without releasing for all tests: o No further work is required. o Proceed to Section D. • If the seat belt retractor does not lock during any of the tests: o The affected seat belt must be replaced. o Proceed to Section C. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. August, 2021 69CS Page 20 of 24 Second Row Center Seat Belt ALR Function Test Recap: Step 1) Fasten seat belt over an empty seat and gather excess webbing. Step 2) Pull webbing all the way out of seat belt retractor to activate ALR. Step 3) Slowly retract the webbing all the way back into the seat belt retractor while the seat belt remains buckled. You will hear a ratcheting sound. Step 4) Pull on the seat belt and verify it is locked and cannot be pulled out of the seat belt retractor. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. August, 2021 69CS Page 21 of 24 Testing the Automatic Locking Retractor (ALR) function on the front passenger seat belt: • The seat must be empty. • Fasten and buckle seat belt over the empty seat. • The seat belt remains buckled. • Pull the webbing all the way out of the seat belt retractor. This will activate the ALR. • Slowly retract the webbing back into the seat belt retractor. • You will hear a ratcheting sound. • Pull on the belt with uniform and steady pressure and verify the belt cannot be pulled out of the seat belt retractor. • If the seat belt locks so the webbing cannot be pulled out of the retractor: o Unfasten the seat belt and repeat the tests 5 times in succession. • If the seat belt retractor locks without releasing for all tests: o No further work is required. o Proceed to Section D. • If the seat belt retractor does not lock during any of the tests: o The affected seat belt must be replaced. o Proceed to Section C. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. August, 2021 69CS Page 22 of 24 Front Passenger Seat Belt ALR Function Test Recap: Step 1) Fasten seat belt over an empty seat. Step 2) Pull webbing all the way out of seat belt retractor to activate ALR. Step 3) Slowly retract the webbing all the way back into the seat belt retractor while the seat belt remains buckled. You will hear a ratcheting sound. Step 4) Pull on the seat belt and verify it is locked and cannot be pulled out of the seat belt retractor. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. August, 2021 69CS Page 23 of 24 Section C – Seat Belt Replacement Replace affected seat belt according to the ELSA Repair Manual: • Verify the correct seat belt part number and color code in ETKA. • See ELSA Repair Manual, group 69: Repair manual > Body > Body Interior > 69 Passenger Protection, Airbags, Seat Belts > Seat Belts Note the following during the repair: • Per the repair manual, the belt end fitting and retractor fasteners do not require replacement unless the vehicle was in an accident. • If a rear seat bench requires removal, the seat grommets must be replaced (if equipped). • Adhere to all warnings outlined in the repair manua