2022 Volkswagen Taos 24HH Engine Control Unit Software May Cause Stall

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TOPIC TYPE RECAL L CODE QUESTION ANSWER Safety Recall 24HH Safety Recall 24HH What vehicles are included in Safety Recall 24HH? What is the safety concern for Safety Recall 24HH? Vehicles included in this recall are equipped with an all-wheel drive powertrain and have a specific software version installed in the engine control unit that, under specific conditions (high ambient temperatures, high engine load, A/C on), may lead to a stalling condition when coming to a stop. The engine can be immediately restarted manually. An engine that stalls while coming to a stop (20 MPH) may increase the risk of a crash. What is the repair for Safety Recall 24HH? To correct this defect, your authorized Volkswagen dealer will update the engine control unit (ECU) software. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. When will the repair for Safety Recall 24HH be available? Repairs for this recall have begun. Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.**************************************************************************************************************The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2021 24HH Page 1 of 13 Safety Recall Code: 24HH REVISION Subject Engine Control Unit (ECU) Software Release Date October 21, 2021 REVISION SUMMARY Claiming and work instructions updated with information about P0606 fault Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 TAOS 5,092 CAN 2022 2022 TAOS 915 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description Vehicles included in this recall are equipped with an all-wheel drive powertrain and have a specific software version installed in the engine control unit that, under specific conditions (high ambient temperatures, high engine load, A/C on), may lead to a stalling condition when coming to a stop. The engine can be immediately restarted manually. An engine that stalls while coming to a stop (20 MPH) may increase the risk of a crash. Corrective Action Perform an ECU software update. Code Visibility On or about October 5, 2021, the campaign code was applied to affected vehicles. Owner Notification Owner notification took place in October 2021. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2021 24HH Page 2 of 13 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.  Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure. Service Number 24HH Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal Vehicle Wash/Loaner Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility. Criteria I.D. 01 or X1 LABOR Labor Op Time Units Description 2706 89 50 10 Connect battery charger 2470 25 99 Time stated on diagnostic protocol (up to 40 TU) Update engine control module software Add only if MIL is on with fault P0606 after the flash 0150 00 00 10 Perform OBD operations to clear fault The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2021 24HH Page 3 of 13 Customer Letter Example (USA) This notice applies to your vehicle: , NHTSA: 21V615 Subject: Safety Recall 24HH – Engine Control Unit (ECU) Software Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 model year Volkswagen Taos vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Vehicles included in this recall are equipped with an all-wheel drive powertrain and have a specific software version installed in the engine control unit that, under specific conditions (high ambient temperatures, high engine load, A/C on), may lead to a stalling condition when coming to a stop. The engine can be immediately restarted manually. An engine that stalls while coming to a stop (20 MPH) may increase the risk of a crash. What will we do? To correct this defect, your authorized Volkswagen dealer will update the engine control unit (ECU) software. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-adealer. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2021 24HH Page 4 of 13 Customer Customer Letter Example (Canada) Example (USA) This notice applies to your vehicle: , Transport Canada Recall: 2021-496 Subject: Safety Recall 24HH – Engine Control Unit (ECU) Software Dear Volkswagen Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Vehicles included in this recall are equipped with an all-wheel drive powertrain and have a specific software version installed in the engine control unit that, under specific conditions (high ambient temperatures, high engine load, A/C on), may lead to a stalling condition when coming to a stop. The engine can be immediately restarted manually. An engine that stalls while coming to a stop (20 MPH) may increase the risk of a crash. What will we do? To correct this defect, your authorized Volkswagen dealer will update the engine control unit (ECU) software. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2021 24HH Page 5 of 13 Required Tools Battery Tester/Charger – GRX3000VAS- (or equivalent) Diagnostic Tester -VAS6150X/VAS6160X- (or equivalent) Repair Instruction Section A – Check for Previous Repair TIP If Campaign Completion label is present, no further work is required.  Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order.  Confirm the Campaign/Action is open . If the status is closed, no further work is required.  Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first.  All Safety Recalls must be completed prior to completing this campaign.  Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2021 24HH Page 6 of 13 Section B – Update Engine Control Module Software NOTE Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met; The ODIS software is completely up to date.  Refer to the “Alerts” section on ServiceNet home page for the current ODIS version. The battery charger is connected to the vehicle battery and remains connected for the duration of the software update.  Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to do so may cause the update to fail, which could result in damage to the control module. Control modules damaged by insufficient voltage will not be covered. The screen saver and power saving settings are off.  Failure to do so may result in the tester entering power save mode during the software update, which could result in damage to the control module. The VAS Diagnostic Tester is plugged in using the supplied power adapters.  Under no circumstances should the tester be used on battery power alone during the software update. Failure to do so may result in the tester powering off during the update, which could result in damage to the control module. The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.  Performing a software update using a Bluetooth or WiFi connection increases the risk of losing connection during the update, which could result in damage to the control module. It also greatly increases the time required to perform the update. Requests for additional time or parts will be denied if the GFF log shows the update was performed using Bluetooth or WiFi. WARNING Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during Update Process! TIP To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software Version Management (SVM) Operating Instructions. The SVM Process must be completed in its entirety so the database receives the update confirmation response. A warranty claim may not be reimbursed if there is no confirmation response to support the claim. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2021 24HH Page 7 of 13 NOTE  Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.  Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.  Open the hood.  Open the battery cover.  Switch the ignition on.  Apply the parking brake.  Switch off all consumers (headlights, heated seats, climate control, etc.).  Connect the VAS6150X/VAS6160X Diagnostic Tester to the vehicle.  Start the ODIS program.  Attach the GRX3000VAS Tester/Charger (or equivalent) IN POWER SUPPLY MODE to the vehicle battery. NOTE Vehicles with Battery Monitoring Control Module -J367- and/or an EFB Battery: When connecting the charger to the battery, connect the positive cable to the positive terminal of the battery and connect the negative cable to the grounding lug on the chassis. DO NOT connect the ground cable directly to negative terminal of the battery.  Turn the hazards on. CAUTION The procedure may cancel itself if the hazard warning lights are not switched on. The hazard warning lights prevent the system from switching to bus sleep mode during the update. NOTE  All campaign software updates must be completed during a single, standalone ODIS Diagnostic Session. You must fully complete this campaign and send all logs before beginning any other campaigns or operations.  If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before beginning this operation. ODIS “Hot-Fix” patches may affect the update process. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2021 24HH Page 8 of 13  Confirm that scan tool is communicating with the diagnostic head by USB . o If the Bluetooth symbol is shown then disconnect the diagnostic head from the vehicle and reconnect the USB cable to the diagnostic head and then reattach to the vehicle.  Upon ODIS startup, verify the “Diagnosis” operating mode is selected .  Once the GFF scan is complete, select “Special functions” , then “Adapting software” , then select “Perform test” .  Select the correct option to “Update software via action code” OR “Software update via measured code”. NOTE The different options to perform the SVM operation may vary based on model. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2021 24HH Page 9 of 13 NOTE Using Bluetooth or WiFi for this action is PROHIBITED! Damage caused to electronic components (e.g. ECM, TCM, etc.) during the SVM flash process is not covered.  Enter the corrective action code (SVM code) as listed below. SVM code 4759  Select “Accept” and follow the on screen prompts.  During the flash, this screen appears when each operation is performed:  Select Complete/Continue after each operation is completed.  When the SVM update is complete a confirmation message is displayed .  Select “Complete/Continue” . TIP If the software in the vehicle is already current, a message may appear indicating this. If this occurs, complete the ODIS test plan and send the diagnostic protocol online. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2021 24HH Page 10 of 13 NOTE  It is IMPERATIVE that ALL of the ignition cycle on/off delay requests are fulfilled in their entirety during this flash process .  Failing to wait for the ignition on/off timing cycle to complete (progress bar and countdown timer ) before cycling the ignition on/off MAY damage a control module.  Damage to control modules as a result of failing to wait the specified time displayed by the progress bar and countdown timer are NOT covered under this action.  After the software update is completed and before sending the GFF Log Online: o Select the “Control Module” tab. o Scroll down and right click on the module that was updated (0001). o Select “Identify Control Module” . CRITICAL REPAIR STEP STOP! In rare cases, a P0606 fault with symptom code 32902 may set after three key cycles after performing a software update. In order to prevent a comeback the following steps must be followed.  Turn off the ignition.  Disconnect the diagnostic head from the OBD port.  Wait 30 seconds.  Turn on the ignition.  Perform three key cycles (wait 30 seconds between each ignition off to on cycle).  Reconnect the diagnostic head to the OBD port.  Re-identify 0001-Engine Control Module.  If, after re-identifying the ECM, fault P0606 with Symptom Code 32902 is stored: o See the “Important Repair Steps“ at the end of this procedure.  If no faults are stored: o Proceed to the next step. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2021 24HH Page 11 of 13  Exit GFF and send diagnostic protocol online when prompted. NOTE Static communication faults may store in various control modules during the flash. These faults can only be cleared by following one of these steps:  Drive the vehicle a short distance (around the parking lot, for example).  After selecting “Yes”, turn the ignition off for 30 seconds, turn it back on and repeat the GFF exit program.  Clear faults using OBD (an additional key cycle may also be required).  Release the parking brake.  Disconnect the VAS tester.  Switch off and disconnect the battery charger.  Reinstall the battery cover. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2021 24HH Page 12 of 13 IMPORTANT REPAIR STEPS In rare cases, a P0606 fault with symptom code 32902 may set after three key cycles after performing a software update. In order to prevent a comeback repair these steps must be followed.  If MIL is illuminated, check ECM fault memory using Control Module OBD.  If fault P0606 with symptom code 32902 is stored: o Upload a copy of the GFF log to GFF Paperless and/or save a copy of the OBD log for review by warranty (10 additional TU can be paid ONLY if fault P0606 with symptom code 32902 is stored AND a GFF Paperless log is available or an OBD log showing the fault can be provided) o Follow this workaround to clear the fault: 1. Open hood and install a battery maintainer 2. Using OBD, clear the individual fault in the ECM from the results tab 3. Perform 3 key cycles 4. If fault stays cleared, perform a bus sleep and re-evaluate fault. If fault remains cleared: a. No further work is required b. Proceed to Section C 5. If fault remains: a. Activate (Switch on) transport mode b. De-activate (Switch off) transport mode c. Using OBD, clear the individual fault in the ECM from the results tab d. Perform three key cycles e. Recheck for fault 6. If fault stays cleared, perform a bus sleep and re-evaluate fault. If fault remains cleared: a. No further work is required b. Proceed to Section C  If the MIL is on and any fault other than P0606 with symptom code 32902 is stored: o Perform normal diagnosis of fault. o Diagnosis and repair of any fault other than P0606 with symptom code 32902 will not be covered under this action. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2021 24HH Page 13 of 13 Section C – Campaign Completion Label  Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s).**************************************************************************************************************Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 24HH USA IMPORTANT SAFETY RECALL Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 This notice applies to your vehicle: , NHTSA: 21V615 Subject: Safety Recall 24HH – Engine Control Unit (ECU) Software Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 model year Volkswagen Taos vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Vehicles included in this recall are equipped with an all-wheel drive powertrain and have a specific software version installed in the engine control unit that, under specific conditions (high ambient temperatures, high engine load, A/C on), may lead to a stalling condition when coming to a stop. The engine can be immediately restarted manually. An engine that stalls while coming to a stop (20 MPH) may increase the risk of a crash. What will we do? To correct this defect, your authorized Volkswagen dealer will update the engine control unit (ECU) software. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 24HH USA IMPORTANT SAFETY RECALL Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection Formulario número F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 24HH USA IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 <DIRECCIÓN DEL CLIENTE> <CIUDAD, ESTADO Y CÓDIGO POSTAL DEL CLIENTE> Este aviso se aplica a su vehículo: <LÍNEA>, Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA): 21V615 Asunto: Llamado a revisión por seguridad 24HH – Software de la unidad de control del motor (ECU) Estimado propietario de un Volkswagen: Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad del Tráfico y Vehículos Motorizados. Volkswagen determinó que hay un defecto relacionado con la seguridad de los vehículos motorizados en ciertos vehículos Volkswagen Taos modelo 2022. Nuestros registros muestran que usted es propietario de un vehículo afectado por esta acción. ¿Cuál es el problema? Los vehículos incluidos en este llamado a revisión están equipados con un tren motriz con tracción en las cuatro ruedas y tienen una versión de software específica instalada en la unidad de control del motor que, bajo condiciones específicas (altas temperaturas ambientales, alta carga del motor, aire acondicionado encendido), puede llevar a que el vehículo se trabe al detenerse. El motor se puede volver a arrancar inmediatamente de forma manual. Si el motor se traba al detener el vehículo (20 MPH), puede aumentar el riesgo de un choque. ¿Qué vamos a hacer? Para corregir este defecto, su concesionaria autorizada Volkswagen actualizará el software de la unidad de control del motor (ECU). Este trabajo tomará aproximadamente una hora y se realizará de forma gratuita. Tenga en cuenta que su concesionaria puede necesitar más tiempo para preparar la reparación, así como para adaptar el cronograma diario del taller. ¿Qué debe hacer usted? Comuníquese de inmediato con su concesionaria autorizada Volkswagen para programar esta reparación por llamado a revisión. Para programar una cita en línea, visite www.vw.com/find-a-dealer. Vehículos en arrendamiento y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo que se identifica en esta acción, la ley requiere que le reenvíe esta carta inmediatamente por first-class mail al arrendatario en un plazo de diez (10) días a partir de que la reciba. Si cambió de dirección o vendió el vehículo, llene la tarjeta prepagada de respuesta del propietario que se adjunta a esta carta y envíenosla por correo para poder actualizar nuestros registros. Formulario número F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 24HH USA IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD ¿Hay algo más en lo que le podamos ayudar? Si su concesionaria autorizada Volkswagen no logra o no puede completar este trabajo de forma gratuita en un plazo razonable, o si usted tiene alguna pregunta acerca de este comunicado, comuníquese con nosotros por el medio de comunicación de su preferencia en www.vw.com/contact o llamándonos al 800-893-5298. Verificar si hay alguna campaña de servicio y llamado a revisión vigente relacionada con su vehículo Para verificar la elegibilidad de su vehículo para reparación de conformidad con esta o cualquier otra campaña de servicio o llamado a revisión, visite www.vw.com/owners/recalls e ingrese su Número de identificación del vehículo (VIN) en la herramienta de búsqueda de campañas de servicio o llamado a revisión. Si aún no queda satisfecho, puede presentar una queja ante: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; o puede llamar a la línea directa sin costo sobre seguridad de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153); o puede visitar la página https://www.safercar.gov. Lamentamos cualquier inconveniente que este asunto le pueda ocasionar; sin embargo, tomamos esta medida para ayudar a garantizar su seguridad y satisfacción continua con el vehículo. Atentamente, Protección al cliente de Volkswagen**************************************************************************************************************VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 2022TAOS_SS_DLR_MSS_2 UPDATED – URGENT! MANDATORY STOP-SALE NOTICE ALL 2022 MY Volkswagen Taos equipped with 4MOTION® all-wheel drive This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: August 03, 2021 UPDATED INFORMATION SAGA Code 24HH is now visible in ELSA for all vehicles included in this stop-sale. Affected Vehicles: Effective immediately, a MANDATORY STOP-SALE is in effect for: ALL 2022 MY Volkswagen Taos vehicles equipped with 4Motion® all-wheel drive Note: Front-wheel drive Taos vehicles are not impacted by this issue. Issue: Customers of certain 2022 MY Volkswagen Taos 4MOTION vehicles have alleged that their engine has shut off unexpectedly when coming to a stop. Volkswagen is working on a repair to address this issue; at this time a repair is not available. Further information will be provided in the coming days. Required Dealer Action: • DO NOT sell or offer for sale or lease any 2022 MY Volkswagen Taos 4MOTION vehicles. • In the interest of customer safety and satisfaction, place all 2022 MY Volkswagen Taos 4MOTION vehicles at your dealership in a secure area where they cannot be made available for sale, lease, trade or demonstrator use until a repair to address this issue is made available and has been performed. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE-**************************************************************************************************************VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 24HH_DLR_LAUNCH Repair Available – Safety Recall 24HH / Engine Control Unit (ECU) Software This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: October 04, 2021 Issue: Vehicles included in this recall are equipped with an all-wheel drive powertrain and have a specific software version installed in the engine control unit that, under specific conditions (high ambient temperatures, high engine load, A/C on), may lead to a stalling condition when coming to a stop. The engine can be immediately restarted manually. An engine that stalls while coming to a stop (20 MPH) may increase the risk of a crash. Repair:  REPAIR AVAILABLE – October 05, 2021 / Perform an ECU software update.  See ELSA/ServiceNet for complete repair & claiming instructions  Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.  Repair every affected inventory vehicle before delivery to consumers. Parts Department: No parts required; software update only. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 TAOS 5,092 CAN 2022 2022 TAOS 915 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – October 2021 U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE**************************************************************************************************************VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 24HH_DLR_REV_10/21/2021 REVISION – Safety Recall 24HH / Engine Control Unit (ECU) Software This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: October 21, 2021 Revision Summary:  A revised 24HH Safety Recall circular has been published with updated claiming and work instructions relevant to fault P0606.  If an ECM was ordered for a vehicle due to fault P0606 with symptom code 32902, technicians should follow the workaround procedure under Important Repair Steps at the end of Section B in the 24HH work procedure. If the workaround is successful, please cancel the order for the ECM. Please see the revised circular for Safety Recall 24HH published in ELSA and ServiceNet for additional information. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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