Sport Safety Recall 97FR / Engine Compartment Fuse Box Relays – 2021 Volkswagen Atlas & Atlas Cross

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TOPIC TYPE RECALL CODE QUESTION ANSWER Safety Recall 97FR Safety Recall 97FR What vehicles are included in Safety Recall 97FR? What is the safety concern for Safety Recall 97FR? Relays in the engine compartment fuse box may have been pre-damaged. Damage to the relay may cause a reduced clearance between the electrical contacts of the relay potentially causing inadvertent electrical contact within the relay and unintended operation of the vehicle components, in this case the vehicle horn and/or the engine starter. A starter and/or horn which activates by itself, and is not detected by the customer, may present a risk of fire due to overheating during extended operation. What is the repair for Safety Recall 97FR? To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, replace the affected relay(s). This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. When will the repair for Safety Recall 97FR be available? Parts are available now and repairs have begun. Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.**************************************************************************************************************TOPIC TYPE RECALL CODE QUESTION ANSWER Safety Recall 97FR Safety Recall 97FR What vehicles are included in Safety Recall 97FR? What is the safety concern for Safety Recall 97FR? Relays in the engine compartment fuse box may have been pre-damaged. Damage to the relay may cause a reduced clearance between the electrical contacts of the relay potentially causing inadvertent electrical contact within the relay and unintended operation of the vehicle components, in this case the vehicle horn and/or the engine starter. A starter and/or horn which activates by itself, and is not detected by the customer, may present a risk of fire due to overheating during extended operation. What is the repair for Safety Recall 97FR? To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, replace the affected relay(s). This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. When will the repair for Safety Recall 97FR be available? Parts are available now and repairs have begun. Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.**************************************************************************************************************The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August, 2021 97FR Page 1 of 10 Safety Recall Code: 97FR Subject Engine Compartment Fuse Box Relays Release Date August 13, 2021 Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2021 ATLAS 9 USA 2021 2021 ATLAS CROSS SPORT 24 CAN 2021 2021 ATLAS 12 CAN 2021 2021 ATLAS CROSS SPORT 2 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description Relays in the engine compartment fuse box may have been pre-damaged. Damage to the relay may cause a reduced clearance between the electrical contacts of the relay potentially causing inadvertent electrical contact within the relay and unintended operation of the vehicle components, in this case the vehicle horn and/or the engine starter. A starter and/or horn which activates by itself, and is not detected by the customer, may present a risk of fire due to overheating during extended operation. Corrective Action Inspect the relays in the engine compartment fuse panel. If the suspect date code is found, replace the relay. Precautions If this condition is present in the vehicle, the horn may activate by itself and may sound continuously. Code Visibility On or about August 13, 2021, the campaign code will be applied to affected vehicles. Owner Notification Owner notification will take place in August 2021. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August, 2021 97FR Page 2 of 10 Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August, 2021 97FR Page 3 of 10 Parts Information (if necessary) CRITICAL PARTS INFORMATION STOP! Do not order the following parts unless they are absolutely needed! Less than 30 relays are expected to be needed for the entire population of vehicles. Ordering parts unnecessarily will cause delays. Parts Control Type: Free Order Parts will be managed by Free Order Initial Allocation: NO There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) Criteria Quantity Part Number P.O.C. Part Description Ordering Method 01 Up to 4 4H0-951-253-C RELAY Free Order NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August, 2021 97FR Page 4 of 10 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.  Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure. Service Number 97FR Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal Vehicle Wash/Loaner Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility. Criteria I.D. 01 Inspect relays in underhood fuse panel. All relays are ok. No further work required. LABOR Labor Op Time Units Description 0183 00 99 30 Inspect relays, no further work required OR Inspect relays in underhood fuse panel. One or more relays require replacement. LABOR Labor Op Time Units Description 9710 55 99 30 Inspect relays, replace affected relays PARTS Quantity Part Number Description Up to 4.00 4H0951253C RELAY The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August, 2021 97FR Page 5 of 10 Customer Letter Example (USA) This notice applies to your vehicle: , NHTSA: 21V616 Subject: Safety Recall 97FR -Engine Compartment Fuse Box Relays Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Relays in the engine compartment fuse box may have been pre-damaged. Damage to the relay may cause a reduced clearance between the electrical contacts of the relay potentially causing inadvertent electrical contact within the relay and unintended operation of the vehicle components, in this case the vehicle horn and/or the engine starter. A starter and/or horn which activates by itself, and is not detected by the customer, may present a risk of fire due to overheating during extended operation. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, replace the affected relay(s). This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take If this condition is present in the vehicle, the horn may activate by itself and may sound continuously. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August, 2021 97FR Page 6 of 10 Customer Customer Letter Example (Canada) Example (USA) This notice applies to your vehicle: , Transport Canada Recall: Subject: Safety Recall 97FR -Engine Compartment Fuse Box Relays Dear Volkswagen Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Relays in the engine compartment fuse box may have been pre-damaged. Damage to the relay may cause a reduced clearance between the electrical contacts of the relay potentially causing inadvertent electrical contact within the relay and unintended operation of the vehicle components, in this case the vehicle horn and/or the engine starter. A starter and/or horn which activates by itself, and is not detected by the customer, may present a risk of fire due to overheating during extended operation. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, replace the affected relay(s). This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. Precautions you should take If this condition is present in the vehicle, the horn may activate by itself and may sound continuously. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August, 2021 97FR Page 7 of 10 Repair Overview • Check relays in the SB fuse panel and replace if necessary. NOTE • These repair instructions may differ from the labor operations and labor times listed in ELSA. • Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action. • This procedure must be read in its entirety prior to performing the repair. • Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles. • Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action. • When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August, 2021 97FR Page 8 of 10 Repair Instruction Section A – Check for Previous Repair TIP If Campaign Completion label is present, no further work is required. • Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order. • Confirm the Campaign/Action is open . If the status is closed, no further work is required. • Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first. • All Safety Recalls must be completed prior to completing this campaign. • Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August, 2021 97FR Page 9 of 10 Section B – Repair Procedure • Turn off the ignition and remove the key from the vehicle. • Open the SB fuse panel cover under the hood. • Check the “646” relays located in the SB fuse panel according to the map shown. NOTE Depending on vehicle equipment, relay #4 may not be present. • Remove each relay listed in the relay map (one at a time). When removing the relay, pull straight up. Do not wiggle the relay. • Check the date code on the relay. • If the date code is 21-04-04, replace the relay. • If the date code is not 21-04-04, reinstall the relay. • Once all relays are reinstalled or replaced, wait five minutes before turning on the ignition. Proceed to Section C The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. August, 2021 97FR Page 10 of 10 Section C – Campaign Completion Label Install Campaign Completion Label • Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s). Proceed to Section D Section D – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.**************************************************************************************************************Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 97FR USA IMPORTANT SAFETY RECALL Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 This notice applies to your vehicle: , NHTSA: 21V616 Subject: Safety Recall 97FR -Engine Compartment Fuse Box Relays Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Relays in the engine compartment fuse box may have been pre-damaged. Damage to the relay may cause a reduced clearance between the electrical contacts of the relay potentially causing inadvertent electrical contact within the relay and unintended operation of the vehicle components, in this case the vehicle horn and/or the engine starter. A starter and/or horn which activates by itself, and is not detected by the customer, may present a risk of fire due to overheating during extended operation. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, replace the affected relay(s). This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take If this condition is present in the vehicle, the horn may activate by itself and may sound continuously. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 97FR USA IMPORTANT SAFETY RECALL Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800- 893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection Forlario número F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 97FR USA IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 <DIRECCIÓN DEL CLIENTE> <CIUDAD, ESTADO Y CÓDIGO POSTAL DEL CLIENTE> Este aviso se aplica a su vehículo: <LÍNEA>, Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA): 21V616 Asunto: Llamado a revisión por seguridad 97FR -Relés de la caja de fusibles del compartimento del motor Estimado propietario de un Volkswagen: Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad del Tráfico y Vehículos Motorizados. Volkswagen determinó que hay un defecto relacionado con la seguridad de los vehículos motorizados en ciertos vehículos Volkswagen modelo 2021. Nuestros registros muestran que usted es propietario de un vehículo afectado por esta acción. ¿Cuál es el problema? Es posible que los relés de la caja de fusibles del compartimento del motor se hayan dañado previamente. El daño al relé puede ocasionar que haya una separación reducida entre los contactos eléctricos del relé, lo que podría causar un contacto eléctrico inadvertido dentro del relé y un funcionamiento no intencional de los componentes del vehículo , en este caso el claxon del vehículo o el arrancador del motor. Si el arrancador o el claxon se activan por sí mismos sin que lo detecte el cliente, podría haber un riesgo de incendio debido al sobrecalentamiento durante el funcionamiento prolongado. ¿Qué vamos a hacer? Para corregir este defecto, su concesionaria autorizada Volkswagen inspeccionará y, en caso necesario, remplazará el relé o los relés afectados. Este trabajo tomará aproximadamente una hora y se realizará de forma gratuita. Tenga en cuenta que su concesionaria puede necesitar más tiempo para preparar la reparación, así como para adaptar el cronograma diario del taller. ¿Qué debe hacer usted? Comuníquese de inmediato con su concesionaria autorizada Volkswagen para programar esta reparación por llamado a revisión. Para programar una cita en línea, visite www.vw.com/find-a-dealer. ¿Qué precauciones debe tomar? Si u vehículo presenta este problema, el claxon puede activarse por sí solo y puede sonar continuamente. Forlario número F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 97FR USA IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD Vehículos en arrendamiento y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo que se identifica en esta acción, la ley requiere que le reenvíe esta carta inmediatamente por first-class mail al arrendatario en un plazo de diez (10) días a partir de que la reciba. Si cambió de dirección o vendió el vehículo, llene la tarjeta prepagada de respuesta del propietario que se adjunta a esta carta y envíenosla por correo para poder actualizar nuestros registros. ¿Hay algo más en lo que le podamos ayudar? Si su concesionaria autorizada Volkswagen no logra o no puede completar este trabajo de forma gratuita en un plazo razonable, o si usted tiene alguna pregunta acerca de este comunicado, comuníquese con nosotros por el medio de comunicación de su preferencia en www.vw.com/contact o llamándonos al 800-893-5298. Verificar si hay alguna campaña de servicio y llamado a revisión vigente relacionada con su vehículo Para verificar la elegibilidad de su vehículo para reparación de conformidad con esta o cualquier otra campaña de servicio o llamado a revisión, visite www.vw.com/owners/recalls e ingrese su Número de identificación del vehículo (VIN) en la herramienta de búsqueda de campañas de servicio o llamado a revisión. Si aún no queda satisfecho, puede presentar una queja ante: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; o puede llamar a la línea directa sin costo sobre seguridad de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153); o puede visitar la página https://www.safercar.gov. Lamentamos cualquier inconveniente que este asunto le pueda ocasionar; sin embargo, tomamos esta medida para ayudar a garantizar su seguridad y satisfacción continua con el vehículo. Atentamente, Protección al cliente de Volkswagen**************************************************************************************************************VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 97FR_DLR_LAUNCH Repair Available – Safety Recall 97FR / Engine Compartment Fuse Box Relays This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: August 12, 2021 Issue: Relays in the engine compartment fuse box may have been pre-damaged. Damage to the relay may cause a reduced clearance between the electrical contacts of the relay potentially causing inadvertent electrical contact within the relay and unintended operation of the vehicle components, in this case the vehicle horn and/or the engine starter. A starter and/or horn which activates by itself, and is not detected by the customer, may present a risk of fire due to overheating during extended operation. Precautions: If this condition is present in the vehicle, the horn may activate by itself and may sound continuously. Repair:  REPAIR AVAILABLE – August 13, 2021 / Inspect the relays in the engine compartment fuse panel. If the suspect date code is found, replace the relay.  See ELSA/ServiceNet for complete repair & claiming instructions  Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.  Repair every affected inventory vehicle before delivery to consumers. Parts Department: Do not order parts unless they are absolutely needed. See the campaign circular for complete details. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2021 ATLAS 9 USA 2021 2021 ATLAS CROSS SPORT 24 CAN 2021 2021 ATLAS 12 CAN 2021 2021 ATLAS CROSS SPORT 2 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – August 2021 U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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