Safety Recall 20DB / Underhood Fuel Line & Connector – 2022 Volkswagen Taos

SEOCONTENT-START

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 20DB Page 1 of 15 Safety Recall Code: 20DB REVISION Subject Underhood Fuel Line & Connector Release Date September 9, 2021 REVISION SUMMARY Updated work instructions to provide direction if car arrives with fuel line connection disconnected or if fuel leaks during the pull test Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 TAOS 16,737 CAN 2022 2022 TAOS 1,063 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description The underhood fuel supply quick-connector may not be secure and could detach from the fuel supply line. If the quick connector detaches from the fuel line, it may lead to a loss of motive power (engine stalling) without warning, and may also cause fuel to leak into the engine compartment. Stalling can lead to a vehicle crash. Leaking fuel, in the presence of an ignition source, can result in a fire. Corrective Action Inspect the affected fuel line connection and, if necessary replace the fuel line and connector. Precautions If this condition is present in the vehicle, occupants may notice a fuel odor inside the vehicle, or vehicle may stall without warning. If this happens customers are advised to contact an authorized Volkswagen dealer without delay and make arrangements to have the vehicle inspected/repaired. Code Visibility On or about August 24, 2021 the campaign code was applied to affected vehicles. Owner Notification Owner notification took place in August 2021. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 20DB Page 2 of 15 that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 20DB Page 3 of 15 Parts Information (if required) CRITICAL PARTS INFORMATION STOP! Do not order the following parts unless they are absolutely needed! The expected need for the following parts is less than 1.5%. Ordering parts unnecessarily will cause delays. Parts Control Type: VIN to Order If parts are needed to support a vehicle repair:  US Dealers – use AVA  CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order Initial Allocation: NO There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. Criteria Quantity Part Number P.O.C. Part Description Ordering Method 01 1 5Q0-200-059-KE QAT LINES VIN to Order 1 05E-133-723-BE HOSE VIN to Order NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 20DB Page 4 of 15 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.  Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure. Service Number 20DB Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal Vehicle Wash/Loaner Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility. Criteria I.D. 01 Inspect the fuel line connection. Fuel line connection is secure. No further work required. LABOR Labor Op Time Units Description 0183 00 99 30 Inspect the fuel line connection -OR- Inspect the fuel line connection. Fuel line connection is NOT secure. Replace the fuel line and hose LABOR Labor Op Time Units Description 2029 55 99 120 Replace the fuel line and hose PARTS Quantity Part Number Description 1.00 5Q0200059KEQAT LINES 1.00 05E133723BE HOSE Continue to next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 20DB Page 5 of 15 -AND- Outside Material (CLAIM ONE TIME PER DEALER ONLY) Additional tool claims will be cancelled Quantity Part number Description Amount 1.00 SPECIALTOOL Digital Force Gauge/Hanging Scale Up to $120 The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 20DB Page 6 of 15 Customer Letter Example (USA) This notice applies to your vehicle: , NHTSA: 21V651 Subject: Safety Recall 20DB – Underhood Fuel Line & Connector Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 model year Volkswagen Taos vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The underhood fuel supply quick-connector may not be secure and could detach from the fuel supply line. If the quick connector detaches from the fuel line, it may lead to a loss of motive power (engine stalling) without warning, and may also cause fuel to leak into the engine compartment. Stalling can lead to a vehicle crash. Leaking fuel, in the presence of an ignition source, can result in a fire. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect the affected fuel line connection and, if necessary replace the fuel line and connector.  The inspection will take about an hour to complete.  If replacement parts are necessary, your dealer will need to order them for your vehicle. Once the parts arrive at the dealership, the replacement will take about an hour to complete.  The inspection and replacement (if needed) will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take If this condition is present in the vehicle, occupants may notice a fuel odor inside the vehicle, or vehicle may stall without warning. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay and make arrangements to have the vehicle inspected/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 20DB Page 7 of 15 Customer Customer Letter Example (Canada) USA) This notice applies to your vehicle: , Transport Canada Recall: 2021-523 Subject: Safety Recall 20DB – Underhood Fuel Line & Connector Dear Volkswagen Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The underhood fuel supply quick-connector may not be secure and could detach from the fuel supply line. If the quick connector detaches from the fuel line, it may lead to a loss of motive power (engine stalling) without warning, and may also cause fuel to leak into the engine compartment. Stalling can lead to a vehicle crash. Leaking fuel, in the presence of an ignition source, can result in a fire. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect the affected fuel line connection and, if necessary replace the fuel line and connector.  The inspection will take about an hour to complete.  If replacement parts are necessary, your dealer will need to order them for your vehicle. Once the parts arrive at the dealership, the replacement will take about an hour to complete.  The inspection and replacement (if needed) will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. Precautions you should take If this condition is present in the vehicle, occupants may notice a fuel odor inside the vehicle, or vehicle may stall without warning. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay and make arrangements to have the vehicle inspected/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 20DB Page 8 of 15 Repair Overview  Inspect underhood fuel line connection. NOTE  These repair instructions may differ from the labor operations and labor times listed in ELSA.  Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.  This procedure must be read in its entirety prior to performing the repair.  Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.  Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.  When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 20DB Page 9 of 15 Required Tools Digital Force Gauge* or a digital hanging scale (luggage scale). Min weight requirement = 300 Newton (67.4 lbs) (dealer sourced) *A force gauge with an audible tone when set force is reached feature is the preferred tool. Shackle (if necessary) -10-222A/12- (or equivalent) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 20DB Page 10 of 15 Repair Instruction Section A – Check for Previous Repair TIP If Campaign Completion label is present, no further work is required.  Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order.  Confirm the Campaign/Action is open . If the status is closed, no further work is required.  Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first.  All Safety Recalls must be completed prior to completing this campaign.  Proceed to Section C. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 20DB Page 11 of 15 Section B – Fuel Line Inspection Fuel line connection location:  The underhood fuel supply line connection located on the right side of the engine compartment will be inspected. CAUTION The Fuel System Is under Pressure. Risk of Injury from Fuel Spraying Out.  Turn the ignition off.  Remove the key from the vehicle.  Ensure the driver door is not opened during the fuel line inspection.  If the car arrives with the fuel line connection not connected: o Testing is not required. o The vehicle MUST NOT BE DRIVEN. o The underbody fuel line must be replaced. o The underhood fuel hose must be replaced. o Proceed to Section C. Fuel line connection pre-test:  Turn the ignition OFF.  First, press down on the fuel line coupling.  Then, move the fuel line coupling axially and in a slight rocking motion to ensure the coupling is locked.  Finally, pull up slightly by hand to ensure the coupling is locked. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 20DB Page 12 of 15 Prepare for fuel line connection test:  The gauge/scale must be hooked around the fuel hose coupling in the area shown.  The diameter of the fuel line coupling is 13 mm.  Test the hook fitment around the fuel line coupling.  If the hook on the force gauge or hanging scale does not fit all the way around the fuel line connection, a shackle should be used. 10- 222A/12, for example. NOTE The hook on the force gauge or hanging scale may also have to be slightly bent to fit around the shackle.  The shackle (or hook) <1> must be secure around the fuel line coupling <2>.  If the shackle (or hook) is not located properly, unnecessary stress could be applied to the coupling. CAUTION The Fuel System Is under Pressure. Risk of Injury from Fuel Spraying Out.  Wear protective eyewear.  Wear safety gloves.  Place clean cloths around the connection point for example. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 20DB Page 13 of 15 Perform pull test: WARNING The Fuel System Is under Pressure. Risk of Injury from Fuel Spraying Out.  Wear protective eyewear.  Wear safety gloves.  Place clean cloths around the connection point for example. RISK OF INJURY  Substantial upward force is being applied to the fuel line connection. If the connection were to come loose suddenly, there is a risk your hands will strike the underside of the hood.  Pull the force gauge (or hanging scale) straight upward until 300 Newton (67.4 lbs) is reached.  DO NOT pull upward on an angle, or unnecessary damage to the fuel line could occur.  If the fuel line connection holds: o No further work is required. o Remove tool and shackle (if necessary) from fuel line coupling. o Remove cloths. o Proceed to Section D.  If the fuel line connection does not hold, OR if fuel leaks out of the connection during any test: o The vehicle MUST NOT BE DRIVEN. o The underbody fuel line must be replaced. o The underhood fuel hose must be replaced. o Proceed to Section C. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 20DB Page 14 of 15 Section C – Fuel Line and Fuel Hose Replacement CAUTION The Fuel System Is under Pressure. Risk of Injury from Fuel Spraying Out.  Wear protective eyewear.  Wear safety gloves.  Place clean cloths around the connection point and carefully open the connection point. Replace underbody fuel line:  See ELSA Repair Manual: Repair manual > Engine > Fuel Supply – Gasoline Engines > 20 Fuel Supply > Fuel Lines > Fuel Lines, Removing and Installing Part Number Part Description 5Q0-200-059-KE QAT Set of Fuel Lines Replace underhood fuel hose:  Release fuel hose securing clips.  Disconnect couplings and remove fuel hose <1>.  Reinstall fuel hose in the reverse order of removal. Part Number Part Description 05E-133-723-BE Fuel Hose Proceed to Section D NOTE When disconnecting fuel line couplings: 1. Push the connector coupling <1> down in the . 2. Press the release buttons and hold it down. 3. Disconnect the connector coupling <1> from the fuel line <2> in the . The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 20DB Page 15 of 15 Section D – Campaign Completion Label Install Campaign Completion Label  Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s). Proceed to Section E Section E – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.**************************************************************************************************************NAME
Title
Department
Phone
Fax
Date
Dear Mr. Owens:
Volkswagen is providing the following amended recall chronology as requested.
06/07/2021: First field claim reported. Start of analysis.
06/07/2021 to 06/24/2021: Seven (7) warranty claims received:
• 06/07/2021: Vehicle will not start, no crash, no fire, no injuries or deaths reported
• 06/07/2021: Fuel leak in engine compartment; no crash, no fire, no injuries or deaths reported
• 06/16/2021: One (1) warranty claim; no crash, no fire, no injuries or deaths reported
• 06/18/2021: Fuel leak in engine compartment; no crash, no fire, no injuries or deaths reported
• 06/19/2021: Fuel leak in engine compartment; no crash, no fire, no injuries or deaths reported
• 06/21/2021: Fuel leak in engine compartment; no crash, no fire, no injuries or deaths reported
• 06/22/2021: One (1) warranty claim; no crash, no fire, no injuries or deaths reported
06/24/2021: Volkswagen Group of America escalated the topic to the VW de Mexico Product Safety Committee.
06/24/2021 to 06/29/2021: Three (3) warranty claims received:
• 06/24/2021: Fuel leak in engine compartment; no crash, no fire, no injuries or deaths reported
• 06/28/2021: Two (2) fuel leaks in engine compartment; no crash, no fire, no injuries or deaths reported
06/29/2021: Topic presented at VW de Mexico’s Pre-Product Safety Committee. Root cause analysis ongoing.
06/29/2021 to 07/22/2021: Nine (9) warranty claims received:
• 07/01/2021: One (1) warranty claim; no crash, no fire, no injuries or deaths reported
• 07/07/2021: Fuel leak in engine compartment; no crash, no fire, no injuries or deaths reported
• 07/08/2021: Fuel leak in engine compartment; no crash, no fire, no injuries or deaths reported
• 07/13/2021: Engine stalled, engine will not start; no crash, no fire, no injuries or deaths reported
• 07/13/2021: Fuel leak in engine compartment; no injuries or deaths reported
• 07/15/2021: Fuel leak in engine compartment; no crash, no fire, no injuries or deaths reported
• 07/21/2021: Fuel odor; no crash, no fire, no injuries or deaths reported
• 07/22/2021: Two (2) Fuel leaks in engine compartment; no crash, no fire, no injuries or deaths reported
James C. Owens, Acting Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, S.E.
Washington, DC 20590
Subject: Amended Chronology for Volkswagen Recall 20DB/NHTSA 21V-651
Underhood Fuel Line Connector
Christopher T. Sandvig
Director
Group Customer Protection
248-754-5000
248-754-5093
August 27, 2021
07/22/2021: Topic presented at VW de Mexico’s Product Safety Committee, with a recommendation to escalate the topic to the VWAG Product Safety committee.
07/22/2021 – 08/13/2021: Additional information was gathered to identify vehicle population and define the root cause.
07/23/2021 to 08/13/2021: Seven (7) warranty claims received:
• 07/26/2021: Fuel leak in engine compartment; no crash, no fire, no injuries or deaths reported
• 07/27/2021: Fuel odor; no crash, no fire, no injuries or deaths reported
• 07/30/2021: Fuel leak in engine compartment; no crash, no fire, no injuries or deaths reported
• 07/31/2021: Fuel leak in engine compartment; no crash, no fire, no injuries or deaths reported
• 08/02/2021: Fuel leak in engine compartment; no crash, no fire, no injuries or deaths reported
• 08/09/2021: Fuel odor; no crash, no fire, no injuries or deaths reported
• 08/09/2021: Fuel leak in engine compartment; no crash, no fire, no injuries or deaths reported
08/13/2021: Topic presented at VWAG and VW de Mexico’s Product Safety Committees where a decision to conduct a safety recall was made.
Please contact me if you require any additional information or have any questions related to this information.
Sincerely,
Christopher T. Sandvig
Director, Group Customer Protection, Group Quality**************************************************************************************************************TOPI C TYPE RECAL L CODE QUESTION ANSWER Safety Recall 20DB Safety Recall 20DB What vehicles are included in Safety Recall 20DB? What is the safety concern for Safety Recall 20DB? The underhood fuel supply quick-connector may not be secure and could detach from the fuel supply line. If the quick connector detaches from the fuel line, it may lead to a loss of motive power (engine stalling) without warning, and may also cause fuel to leak into the engine compartment. Stalling can lead to a vehicle crash. Leaking fuel, in the presence of an ignition source, can result in a fire. What is the repair for Safety Recall 20DB? To correct this defect, your authorized Volkswagen dealer will inspect the affected fuel line connection and, if necessary replace the fuel line and connector. • The inspection will take about an hour to complete. • If replacement parts are necessary, your dealer will need to order them for your vehicle. Once the parts arrive at the dealership, the replacement will take about an hour to complete. • The inspection and replacement (if needed) will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. When will the repair for Safety Recall 20DB be available? Parts are available now and repairs have begun. Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.**************************************************************************************************************Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 20DB USA IMPORTANT SAFETY RECALL Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 This notice applies to your vehicle: , NHTSA: 21V651 Subject: Safety Recall 20DB – Underhood Fuel Line & Connector Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 model year Volkswagen Taos vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The underhood fuel supply quick-connector may not be secure and could detach from the fuel supply line. If the quick connector detaches from the fuel line, it may lead to a loss of motive power (engine stalling) without warning, and may also cause fuel to leak into the engine compartment. Stalling can lead to a vehicle crash. Leaking fuel, in the presence of an ignition source, can result in a fire. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect the affected fuel line connection and, if necessary replace the fuel line and connector.  The inspection will take about an hour to complete.  If replacement parts are necessary, your dealer will need to order them for your vehicle. Once the parts arrive at the dealership, the replacement will take about an hour to complete.  The inspection and replacement (if needed) will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take If this condition is present in the vehicle, occupants may notice a fuel odor inside the vehicle, or vehicle may stall without warning. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay and make arrangements to have the vehicle inspected/repaired. Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 20DB USA IMPORTANT SAFETY RECALL Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800- 893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection Formulario número F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 20DB USA IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 <DIRECCIÓN DEL CLIENTE> <CIUDAD, ESTADO Y CÓDIGO POSTAL DEL CLIENTE> Este aviso se aplica a su vehículo: <LÍNEA>, Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA): 21V651 Asunto: Llamado a revisión por seguridad 20DB – Conector y línea de combustible debajo del capó Estimado propietario de un Volkswagen: Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad del Tráfico y Vehículos Motorizados. Volkswagen determinó que hay un defecto relacionado con la seguridad de los vehículos motorizados en ciertos vehículos Volkswagen Taos modelo 2022. Nuestros registros muestran que usted es propietario de un vehículo afectado por esta acción. ¿Cuál es el problema? Es posible que el conector rápido de suministro de combustible debajo del capó no esté asegurado y podría separarse de la línea de suministro de combustible. Si el conector rápido se separa de la línea de combustible, esto puede provocar una pérdida de potencia motriz (el motor se atasca) sin previo aviso, y también puede ocasionar una fuga de combustible al compartimento del motor. El atascamiento puede llevar a un choque vehicular. Una fuga de combustible, en presencia de una fuente de ignición, puede ocasionar un incendio. ¿Qué vamos a hacer? Para corregir este defecto, su concesionaria autorizada Volkswagen inspeccionará la conexión de la línea de combustible afectada y, en caso necesario, remplazará la línea de combustible y el conector.  La inspección tomará aproximadamente una hora.  Si se necesitan piezas de repuesto, su distribuidor deberá pedirlas para su vehículo. Una vez que lleguen las piezas a la concesionaria, el remplazo tomará aproximadamente una hora.  La inspección y el reemplazo (si es necesario) se realizarán sin costo para usted. Tenga en cuenta que su concesionaria puede necesitar más tiempo para preparar la reparación, así como para adaptar el cronograma diario del taller. ¿Qué debe hacer usted? Comuníquese de inmediato con su concesionaria autorizada Volkswagen para programar esta reparación por llamado a revisión. Para programar una cita en línea, visite www.vw.com/find-a-dealer. Formulario número F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 20DB USA IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD ¿Qué precauciones debe tomar? Si su vehículo presenta este defecto, los pasajeros pueden percibir un olor a combustible en el interior del vehículo, o el vehículo puede atascarse sin previo aviso. Si esto sucede, se recomienda a los clientes que se comuniquen con una concesionaria Volkswagen autorizada de inmediato para programar la inspección o reparación del vehículo. Vehículos en arrendamiento y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo que se identifica en esta acción, la ley requiere que le reenvíe esta carta inmediatamente por first-class mail al arrendatario en un plazo de diez (10) días a partir de que la reciba. Si cambió de dirección o vendió el vehículo, llene la tarjeta prepagada de respuesta del propietario que se adjunta a esta carta y envíenosla por correo para poder actualizar nuestros registros. ¿Hay algo más en lo que le podamos ayudar? Si su concesionaria autorizada Volkswagen no logra o no puede completar este trabajo de forma gratuita en un plazo razonable, o si usted tiene alguna pregunta acerca de este comunicado, comuníquese con nosotros por el medio de comunicación de su preferencia en www.vw.com/contact o llamándonos al 800-893-5298. Verificar si hay alguna campaña de servicio y llamado a revisión vigente relacionada con su vehículo Para verificar la elegibilidad de su vehículo para reparación de conformidad con esta o cualquier otra campaña de servicio o llamado a revisión, visite www.vw.com/owners/recalls e ingrese su Número de identificación del vehículo (VIN) en la herramienta de búsqueda de campañas de servicio o llamado a revisión. Si aún no queda satisfecho, puede presentar una queja ante: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; o puede llamar a la línea directa sin costo sobre seguridad de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153); o puede visitar la página https://www.safercar.gov. Lamentamos cualquier inconveniente que este asunto le pueda ocasionar; sin embargo, tomamos esta medida para ayudar a garantizar su seguridad y satisfacción continua con el vehículo. Atentamente, Protección al cliente de Volkswagen**************************************************************************************************************VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 20DB_DLR_LAUNCH Repair Available – Safety Recall 20DB / Underhood Fuel Line & Connector This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: August 23, 2021 Issue: The underhood fuel supply quick-connector may not be secure and could detach from the fuel supply line. If the quick connector detaches from the fuel line, it may lead to a loss of motive power (engine stalling) without warning, and may also cause fuel to leak into the engine compartment. Stalling can lead to a vehicle crash. Leaking fuel, in the presence of an ignition source, can result in a fire. Precautions: If this condition is present in the vehicle, occupants may notice a fuel odor inside the vehicle, or vehicle may stall without warning. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay and make arrangements to have the vehicle inspected/repaired. Repair:  REPAIR AVAILABLE – August 24, 2021 / Inspect the affected fuel line connection and, if necessary replace the fuel line and connector.  See ELSA/ServiceNet for complete repair & claiming instructions  Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.  Repair every affected inventory vehicle before delivery to consumers. Parts Department: Due to the very low replacement rate expected, there will be no parts allocation. Please see the campaign circular for complete parts information. DO NOT order parts unless absolutely needed to complete a vehicle repair. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 TAOS 16,737 CAN 2022 2022 TAOS 1,063 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – August 2021 U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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