2021 Volkswagen Arteon Safety Recall 47R3 Brake Booster Pressure Input Rod Connection

SEOCONTENT-START

VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 47R3_DLR_LAUNCH Repair Available – Safety Recall 47R3 / Brake Booster Pressure Input Rod Connection This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: September 20, 2021 Issue: The pressure input rod connection on the brake booster may not have been tightened correctly to factory specifications. If the pressure input rod detaches from the brake booster, the brake pedal will not work correctly to stop the vehicle, increasing the risk of a crash. The driver can still utilize the electric parking brake to stop the vehicle. Repair:  REPAIR AVAILABLE – September 21, 2021 / Inspect and, if necessary, tighten the affected screw to the proper value.  See ELSA/ServiceNet for complete repair & claiming instructions  Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.  Repair every affected inventory vehicle before delivery to consumers. Parts Department: No parts needed. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2021 ARTEON 99 CAN 2021 2021 ARTEON 4 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – September 2021 U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

**************************************************************************************************************

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 47R3 Page 1 of 12 Safety Recall Code: 47R3 Subject Brake Booster Pressure Input Rod Connection Release Date September 21, 2021 Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2021 ARTEON 99 CAN 2021 2021 ARTEON 4 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description The pressure input rod connection on the brake booster may not have been tightened correctly to factory specifications. If the pressure input rod detaches from the brake booster, the brake pedal will not work correctly to stop the vehicle, increasing the risk of a crash. The driver can still utilize the electric parking brake to stop the vehicle. Corrective Action Inspect and, if necessary, tighten the affected screw to the proper value. Code Visibility On or about September 21, 2021, the campaign code will be applied to affected vehicles. Owner Notification Owner notification will take place in September 2021. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 47R3 Page 2 of 12 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.  Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure. Service Number 47R3 Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal Vehicle Wash/Loaner Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility. Criteria I.D. 01 Remove lower instrument panel trim. Tighten brake booster pushrod bolted connection and verify it is tight. LABOR Labor Op Time Units Description 4770 49 99 35 Tighten brake booster pushrod bolted connection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 47R3 Page 3 of 12 Customer Letter Example (USA) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 21V695 Subject: Safety Recall 47R3 – Brake Booster Pressure Input Rod Connection Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The pressure input rod connection on the brake booster may not have been tightened correctly to factory specifications. If the pressure input rod detaches from the brake booster, the brake pedal will not work correctly to stop the vehicle, increasing the risk of a crash. The driver can still utilize the electric parking brake to stop the vehicle. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, tighten the affected screw to the proper value. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 47R3 Page 4 of 12 Customer Customer Letter Example (Canada) Example (USA) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> Transport Canada Recall: 2021-549 Subject: Safety Recall 47R3 – Brake Booster Pressure Input Rod Connection Dear Volkswagen Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The pressure input rod connection on the brake booster may not have been tightened correctly to factory specifications. If the pressure input rod detaches from the brake booster, the brake pedal will not work correctly to stop the vehicle, increasing the risk of a crash. The driver can still utilize the electric parking brake to stop the vehicle. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, tighten the affected screw to the proper value. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 47R3 Page 5 of 12 Repair Overview  Verify torque on brake booster pushrod. NOTE  These repair instructions may differ from the labor operations and labor times listed in ELSA.  Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.  This procedure must be read in its entirety prior to performing the repair.  Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.  Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.  When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 47R3 Page 6 of 12 Required Tools NOTE The tools listed below are the recommended commercially available tools for checking the brake booster pushrod torque. Due to the restricted space, a longer torque wrench will not work. These instructions were created using a 1/4” mechanical torque wrench adapted to a 3/8” drive crows foot. A similar combination of tools can be used. 1. Torque wrench capable of 10 Nm torque 2. 7mm open end wrench 3. 16mm crows foot 4. 1/4” to 3/8” adapter (if necessary) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 47R3 Page 7 of 12 Repair Instruction Section A – Check for Previous Repair TIP If Campaign Completion label is present, no further work is required.  Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order.  Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.  Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date <arrow 3>. The oldest should be performed first.  All Safety Recalls must be completed prior to completing this campaign.  Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 47R3 Page 8 of 12 Section B – Repair Procedure Remove driver side instrument panel cover:  Switch off the ignition.  Remove the bolt <1>.  Remove the two clips <2>.  Remove the bolt <3>.  Remove the driver side instrument panel cover <4> from the instrument panel.  Disconnect the footwell lamp connector. Locate brake booster push rod:  Work will be performed on the brake booster pushrod in the area shown <circle>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 47R3 Page 9 of 12 Press brake booster push rod dust boot back:  Press dust boot <1> back approximately 1 cm.  This will expose the flat edges <circle> as seen in photo <2>. Verify torque:  Torque the pushrod connection to 10 Nm while counterholding on the flat edges with a 7 mm wrench. CAUTION When removing the tools, there is a possibility the bolted connection could accidently be loosened again. Ensure the tools are removed carefully and not in the loosening direction. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 47R3 Page 10 of 12 Verify connection did not loosen:  Draw a line with a suitable pen on both sides of the bolted connection of the pushrod.  DO NOT apply brake pedal pressure for this step.  DO NOT counterhold the pushrod.  In order to identify a loosened bolted connection, turn the pushrod with an open-end 16 mm wrench by about 45° in loosening direction <arrow>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 47R3 Page 11 of 12  After turning the pushrod, check the previously made marks.  If the marks are still lined up <3>: o No further work is required. o Reinstall dust boot to original position. o Reinstall instrument panel in the reverse order of removal. o Proceed to Section C.  If the marks are not lined up <4>: o Repeat tightening steps as listed above until you can verify that the pushrod connection did not loosen. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2021 47R3 Page 12 of 12 Section C – Campaign Completion Label Install Campaign Completion Label  Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s).

**************************************************************************************************************

Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 47R3 USA IMPORTANT SAFETY RECALL Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 21V695 Subject: Safety Recall 47R3 – Brake Booster Pressure Input Rod Connection Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The pressure input rod connection on the brake booster may not have been tightened correctly to factory specifications. If the pressure input rod detaches from the brake booster, the brake pedal will not work correctly to stop the vehicle, increasing the risk of a crash. The driver can still utilize the electric parking brake to stop the vehicle. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, tighten the affected screw to the proper value. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 47R3 USA IMPORTANT SAFETY RECALL Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection Formulario número F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 47R3 USA IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 <MES AÑO> <NOMBRE DEL CLIENTE> <DIRECCIÓN DEL CLIENTE> <CIUDAD, ESTADO Y CÓDIGO POSTAL DEL CLIENTE> Este aviso se aplica a su vehículo: <MODELO> <MARCA> <LÍNEA>, <VIN> Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA): 21V695 Asunto: Llamado a revisión por seguridad 47R3 – Conexión de la varilla de presión del servofreno Estimado propietario de un Volkswagen: Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad del Tráfico y Vehículos Motorizados. Volkswagen determinó que hay un defecto relacionado con la seguridad de los vehículos motorizados en ciertos vehículos Volkswagen modelo 2021. Nuestros registros muestran que usted es propietario de un vehículo afectado por esta acción. ¿Cuál es el problema? La conexión de la varilla de presión del servofreno puede no estar bien apretada según las especificaciones de la fábrica. Si la varilla de presión se separa del servofreno, el pedal del freno dejará de funcionar correctamente para que se detenga el vehículo, con lo cual aumenta el riesgo de un choque. Aun así, el conductor puede utilizar el freno de mano eléctrico para detener el vehículo. ¿Qué vamos a hacer? Para corregir este defecto, su concesionaria autorizada Volkswagen inspeccionará y, en caso necesario, apretará el tornillo afectado al valor adecuado. Este trabajo tomará aproximadamente una hora y se realizará de forma gratuita. Tenga en cuenta que su concesionaria puede necesitar más tiempo para preparar la reparación, así como para adaptar el cronograma diario del taller. ¿Qué debe hacer usted? Comuníquese de inmediato con su concesionaria autorizada Volkswagen para programar esta reparación por llamado a revisión. Para programar una cita en línea, visite www.vw.com/find-a-dealer. Vehículos en arrendamiento y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo que se identifica en esta acción, la ley requiere que le reenvíe esta carta inmediatamente por first-class mail al arrendatario en un plazo de diez (10) días a partir de que la reciba. Si cambió de dirección o vendió el vehículo, llene la tarjeta prepagada de respuesta del propietario que se adjunta a esta carta y envíenosla por correo para poder actualizar nuestros registros. Formulario número F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 47R3 USA IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD ¿Hay algo más en lo que le podamos ayudar? Si su concesionaria autorizada Volkswagen no logra o no puede completar este trabajo de forma gratuita en un plazo razonable, o si usted tiene alguna pregunta acerca de este comunicado, comuníquese con nosotros por el medio de comunicación de su preferencia en www.vw.com/contact o llamándonos al 800- 893-5298. Verificar si hay alguna campaña de servicio y llamado a revisión vigente relacionada con su vehículo Para verificar la elegibilidad de su vehículo para reparación de conformidad con esta o cualquier otra campaña de servicio o llamado a revisión, visite www.vw.com/owners/recalls e ingrese su Número de identificación del vehículo (VIN) en la herramienta de búsqueda de campañas de servicio o llamado a revisión. Si aún no queda satisfecho, puede presentar una queja ante: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; o puede llamar a la línea directa sin costo sobre seguridad de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153); o puede visitar la página https://www.safercar.gov. Lamentamos cualquier inconveniente que este asunto le pueda ocasionar; sin embargo, tomamos esta medida para ayudar a garantizar su seguridad y satisfacción continua con el vehículo. Atentamente, Protección al cliente de Volkswagen

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-695 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : SEP 08, 2021 NHTSA Recall No. : 21V-695 Manufacturer Recall No. : 47R3 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 99 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2021 Volkswagen ARTEON FL Vehicle Type : Body Style : Power Train : NR Descriptive Information : Affected vehicles have been identified through factory production records. Vehicles that are not equipped with an affected brake booster are not included in the recall. ARTEON FL count: 99 Estimated percentage involved with defect: <0.1% Production Dates : MAY 05, 2021 – MAY 19, 2021 VIN Range 1 : Begin : WVWHR7AN7ME010531 End : WVWSR7AN6ME010851 ✔ Not sequential Description of Defect : Description of the Defect : The pressure input rod connection on the brake booster may not have been tightened correctly to factory specifications. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the pressure input rod detaches from the brake booster, the brake pedal will not work correctly to stop the vehicle, increasing the risk of a crash. The driver can still utilize the electric parking brake to stop the vehicle. Description of the Cause : The required torque (min. 9 Nm) of the self-locking screw connection on the two-piece brake booster pressure input rod may be too low due to a deviation of applied screw torque. As a result, the self-locking mechanism of the screw connection is impaired. Consequently, the pressure input rod can become loose during the service life of the vehicle and detach from the brake booster. Part 573 Safety Recall Report 21V-695 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : NONE Involved Components : Component Name 1 : Electric brake booster. Component Description : Electric brake booster. Component Part Number : 3Q1.614.010.BD Supplier Identification : Component Manufacturer Name : Robert Bosch GmbH Address : Robert Bosch Strasse 1 Immenstadt Foreign States 87509 Country : Germany Chronology : April 14, 2021: A single incident was reported from a foreign market to Volkswagen AG. Volkswagen AG initiated analysis regarding the incident, including scope, failure modes, and possible root causes. April 2021 – August 2021: Conducted in-depth analysis with the factory and the supplier (along with X-ray and CT scan request). Identification of potentially affected vehicles started. July 10, 2021: A second incident was reported from a foreign market to Volkswagen AG. Internal analysis ongoing. August 26, 2021: Topic presented to Volkswagen Pre-Product Safety Committee. August 27, 2021: Topic presented to the Volkswagen Product Safety Committee; committee requested further details regarding the identification of vehicles. September 01, 2021: Volkswagen Product Safety Committee decided a recall. Note: Throughout this timeframe and to-date, Volkswagen is not aware of any incidents in the United States. To date, Volkswagen is only aware of two reported field incidents worldwide. Part 573 Safety Recall Report 21V-695 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : At no cost to customers, dealers will torque the affected screw to the proper value and check afterwards. Because the affected vehicles are within the New Vehicle Limited Warranty period, Volkswagen will not offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : No part will be replaced under this recall. The existing part will be checked and torqued to the correct value if needed. What distinguishes the recalled component is that the torque value is not correct. Identify How/When Recall Condition was Corrected in Production : Since May 10, 2021, the factory has engaged a check at the end of line to identify and correct any possible loose screw connection. The factory rework department was equipped with automated documentation (camera-based) and employees were instructed again on the procedure in June 2021. Recall Schedule : Description of Recall Schedule : Dealers/owners: On or before November 05, 2021 Planned Dealer Notification Date : NOV 05, 2021 – NOV 05, 2021 Planned Owner Notification Date : NOV 05, 2021 – NOV 05, 2021 * NR – Not Reported

**************************************************************************************************************

**************************************************************************************************************

SEOCONTENT-END