Safety Recall 19Q4 Right Front Brake Pipe Nut – 2022 Volkswagen Tiguan

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TOPIC TYPE RECALL CODE QUESTION ANSWER Safety Recall 19Q4 Safety Recall 19Q4 What vehicles are included in Safety Recall 19Q4? What is the safety concern for Safety Recall 19Q4? The brake pipe nut at the right front wheel well may not be torqued to the proper specification. If the nut becomes loose, brake fluid may leak. This in turn can result in the vehicle requiring a longer braking distance, increasing the risk of a crash. Are there any precautions I should take because my vehicle is part of Safety Recall 19Q4? Vehicle driver may see the brake warning light illuminate just after significant brake fluid loss. If this happens, owners are advised to contact an authorized Volkswagen dealer without delay to make arrangements to have the vehicle inspected/repaired. What is the repair for Safety Recall 19Q4? To correct this defect, your authorized Volkswagen dealer will Inspect and, if necessary, torque the affected nut to the proper value. When will the repair for Safety Recall 19Q4 be available? Repairs for this recall have begun. Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2021 19Q4 Page 1 of 15 Safety Recall Code: 19Q4 Subject Right Front Brake Pipe Nut Release Date November 16, 2021 Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 TIGUAN 1,285 CAN 2022 2022 TIGUAN 300 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description The brake pipe nut at the right front wheel well may not be torqued to the proper specification. If the nut becomes loose, brake fluid may leak. This in turn can result in the vehicle requiring a longer braking distance, increasing the risk of a crash. Corrective Action Inspect and, if necessary, torque the affected nut to the proper value. Precautions Vehicle driver may see the brake warning light illuminate just after significant brake fluid loss. If this happens, owners are advised to contact an authorized Volkswagen dealer without delay to make arrangements to have the vehicle inspected/repaired. Code Visibility On or about November 16, 2021, the campaign code will be applied to affected vehicles. Owner Notification Owner notification will take place in November 2021. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2021 19Q4 Page 2 of 15 Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2021 19Q4 Page 3 of 15 Parts Information (if necessary) Criteria Quantity Part Number P.O.C. Part Description Ordering Method 01 1 L SEE ETKA/P.O.C. DOT 4 BRAKE FLUID Parts on Command IMPORTANT PARTS INFORMATION Brake Fluid Ordering Information  Any DOT 4 brake fluid part number listed in Parts on Command can be used.  For claiming purposes, 2.00 units of B 0007501MDSP should be entered onto the SAGA claim. NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2021 19Q4 Page 4 of 15 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.  Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure. Service Number 19Q4 Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal Vehicle Wash/Loaner Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility. Criteria I.D. 01 Inspect passenger front brake line connection. Connection is not loose, no further work required. LABOR Labor Op Time Units Description 0183 00 99 20 Inspect brake line, no further work required -OR- Inspect passenger front brake line connection. Connection was loose, change brake fluid. LABOR Labor Op Time Units Description 4701 07 99 60 Inspect brake line, change brake fluid PARTS Quantity Part Number Description 2.00 B 0007501MDSP Brake Fluid The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2021 19Q4 Page 5 of 15 Customer Letter Example (USA) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 21V853 Subject: Safety Recall 19Q4 –Right Front Brake Pipe Nut Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 model year Volkswagen Tiguan vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The brake pipe nut at the right front wheel well may not be torqued to the proper specification. If the nut becomes loose, brake fluid may leak. This in turn can result in the vehicle requiring a longer braking distance, increasing the risk of a crash. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, torque the affected nut to the proper value. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-adealer. Precautions you should take Vehicle driver may see the brake warning light illuminate just after significant brake fluid loss. If this happens, owners are advised to contact an authorized Volkswagen dealer without delay to make arrangements to have the vehicle inspected/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2021 19Q4 Page 6 of 15 Customer Customer Letter Example (Canada) Example (USA) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> Transport Canada Recall: 2021-672 Subject: Safety Recall 19Q4 –Right Front Brake Pipe Nut Dear Volkswagen Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The brake pipe nut at the right front wheel well may not be torqued to the proper specification. If the nut becomes loose, brake fluid may leak. This in turn can result in the vehicle requiring a longer braking distance, increasing the risk of a crash. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, torque the affected nut to the proper value. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. Precautions you should take Vehicle driver may see the brake warning light illuminate just after significant brake fluid loss. If this happens, owners are advised to contact an authorized Volkswagen dealer without delay to make arrangements to have the vehicle inspected/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2021 19Q4 Page 7 of 15 Repair Overview  Inspect passenger front brake line connection. NOTE  These repair instructions may differ from the labor operations and labor times listed in ELSA.  Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.  This procedure must be read in its entirety prior to performing the repair.  Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.  Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.  When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2021 19Q4 Page 8 of 15 Required Tools (if necessary) Mini Torque Wrench -VAS6854- (or equivalent) Brake Filling and Bleeding Equipment -VAS6860- (or equivalent) Brake Bleeding Tool Set -VAS6564- (or equivalent) Brake Bleeding Tool Set – Insert Tool -VAS6564/9- (or equivalent) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2021 19Q4 Page 9 of 15 Repair Instruction Section A – Check for Previous Repair TIP If Campaign Completion label is present, no further work is required.  Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order.  Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.  Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date <arrow 3>. The oldest should be performed first.  All Safety Recalls must be completed prior to completing this campaign.  Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2021 19Q4 Page 10 of 15 Section B – Brake Line Inspection  Raise vehicle on hoist. CAUTION Risk of injury of the skin due to corrosive brake fluid. Irritation and injury of the skin possible. Avoid contact with skin. Wear gloves  Inspect passenger front brake line to brake hose connection by hand. DO NOT USE TOOLS!  If connection is loose: o Tighten the connection to 14 Nm. o The brake fluid requires changing. o Proceed to Section C.  If connection is not loose: o Verify the connection is tight by torqueing to 14 Nm. o Proceed to Section D. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2021 19Q4 Page 11 of 15 Section C – Changing Brake Fluid WARNING Faulty brakes increase the risk of a crash. Make sure the brakes are working correctly before driving the vehicle for the first time. WARNING Risk of crash due to the brakes malfunctioning. Brake fluid must never come into contact with fluids containing mineral oils (oil, gasoline, cleaning solutions). Wear safety gloves that are free of oil and grease. CAUTION Risk of a crash due to the water content in the brake fluid being too high. Brake fluid is hygroscopic, meaning that it absorbs moisture from the surrounding air. Brake failure due to the formation of steam bubbles. Store brake fluid in air-tight containers. Immediately seal any open brake hoses and brake lines. CAUTION There is a risk of contamination and paint damage from leaking brake fluid. Rinse off any leaking brake fluid immediately using plenty of water. CAUTION Risk of injury of the skin due to corrosive brake fluid. Irritation and injury of the skin possible. Avoid contact with skin. Wear gloves The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2021 19Q4 Page 12 of 15 Brake Fluid, Extracting:  Remove the cap <1> from the brake fluid reservoir.  Insert the suction hose from the Brake Charger/Bleeder Unit through the screen <1> in the brake fluid reservoir to extract as much brake fluid as possible.  Do not remove the screen inside the brake fluid reservoir.  After extracting, observe that no further brake fluid runs into the reservoir (the brake fluid level in the reservoir must align with the lower edge of the screen). The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2021 19Q4 Page 13 of 15 Attach the Brake Charger/Bleeder Unit:  Attach the adapter <1> to the brake fluid reservoir.  Attach the hose from the Brake Filling and Bleeding Equipment to the adapter <1>.  Set the pressure on the Brake Charger/Bleeder Unit to a maximum of 2 bar and switch on the Brake Charger/Bleeder Unit. NOTE  The bleed hose must fit tightly over the bleed screw to prevent air from getting into the brake system.  The brake fluid level in the reservoir must be high enough so that air cannot get into the brake system.  By using the Brake Bleeding Tool Set – Insert Tool -VAS6564/9-, the removal of the rear wheels is no longer necessary. Bleeding brakes – Front Axle:  Remove the cap from the bleed screw on the left front brake caliper.  Connect the collector bottle bleed hose <1> to the left front bleeder valve.  Open the breather valve and let 200 ml drain out.  Close the bleeder screw and torque to 4.5 Nm.  Reattach the brake caliper bleeder screw cap.  Repeat the steps on the front right side. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2021 19Q4 Page 14 of 15 Bleeding brakes – Rear axle:  Use the Brake Bleeding Tool Set – Insert Tool -VAS6564/9- for the rear axle.  Guide the bleeder hose <1> from the Brake Bleeding Tool Set -VAS6564- from the inside of the rim through the socket <3> and connect to the bleed screw.  Open the breather valve and let 300 ml drain out.  Close the bleeder screw and torque to 4.5 Nm.  Reattach the brake caliper bleeder screw cap.  Repeat the same procedure on the right rear side of the vehicle. Final steps:  Remove the filler hose from the adapter.  Remove the adapter from the brake fluid reservoir.  Check the brake fluid level and correct if necessary. It must be between <1> and <2>.  Reinstall the brake fluid reservoir cap,  Perform a function test during the test drive. Proceed to Section D The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2021 19Q4 Page 15 of 15 Section D – Campaign Completion Label Install Campaign Completion Label  Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s).

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Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 19Q4 USA IMPORTANT SAFETY RECALL Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 21V853 Subject: Safety Recall 19Q4 –Right Front Brake Pipe Nut Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 model year Volkswagen Tiguan vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The brake pipe nut at the right front wheel well may not be torqued to the proper specification. If the nut becomes loose, brake fluid may leak. This in turn can result in the vehicle requiring a longer braking distance, increasing the risk of a crash. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, torque the affected nut to the proper value. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take Vehicle driver may see the brake warning light illuminate just after significant brake fluid loss. If this happens, owners are advised to contact an authorized Volkswagen dealer without delay to make arrangements to have the vehicle inspected/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 19Q4 USA IMPORTANT SAFETY RECALL Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800- 893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection

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Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 19Q4 USA IMPORTANT SAFETY RECALL Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 21V853 Subject: Safety Recall 19Q4 –Right Front Brake Pipe Nut Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 model year Volkswagen Tiguan vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The brake pipe nut at the right front wheel well may not be torqued to the proper specification. If the nut becomes loose, brake fluid may leak. This in turn can result in the vehicle requiring a longer braking distance, increasing the risk of a crash. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, torque the affected nut to the proper value. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take Vehicle driver may see the brake warning light illuminate just after significant brake fluid loss. If this happens, owners are advised to contact an authorized Volkswagen dealer without delay to make arrangements to have the vehicle inspected/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 19Q4 USA IMPORTANT SAFETY RECALL Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800- 893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection Formulario número F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 19Q4 USA IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 <MES AÑO> <NOMBRE DEL CLIENTE> <DIRECCIÓN DEL CLIENTE> <CIUDAD, ESTADO Y CÓDIGO POSTAL DEL CLIENTE> Este aviso se aplica a su vehículo: <MODELO> <MARCA> <LÍNEA>, <VIN> Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA): 21V853 Asunto: Llamado a revisión por seguridad 19Q4 –Tuerca de la manguera del freno delantero derecho Estimado propietario de un Volkswagen: Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad del Tráfico y Vehículos Motorizados. Volkswagen determinó que hay un defecto relacionado con la seguridad de los vehículos motorizados en ciertos vehículos Volkswagen Tiguan modelo 2022. Nuestros registros muestran que usted es propietario de un vehículo afectado por esta acción. ¿Cuál es el problema? La tuerca de la manguera del freno de la rueda delantera derecha podría no tener el torque adecuado. Si la tuerca se afloja, puede haber una fuga de líquido de frenos. Esto a su vez puede ocasionar que el vehículo requiera una mayor distancia de frenado, con lo cual aumenta el riesgo de un choque. ¿Qué vamos a hacer? Para corregir este defecto, su concesionaria autorizada Volkswagen inspeccionará y, en caso necesario, se aplicará el torque adecuado a la tuerca afectada. Este trabajo tomará aproximadamente una hora y se realizará de forma gratuita. Tenga en cuenta que su concesionaria puede necesitar más tiempo para preparar la reparación, así como para adaptar el cronograma diario del taller. ¿Qué debe hacer usted? Comuníquese de inmediato con su concesionaria autorizada Volkswagen para programar esta reparación por llamado a revisión. Para programar una cita en línea, visite www.vw.com/find-a-dealer. ¿Qué precauciones debe tomar? El conductor del vehículo podría ver que se ilumina la luz de advertencia justo después de que haya una pérdida importante de líquido de frenos. Si esto sucede, se recomienda a los propietarios que se comuniquen con una concesionaria Volkswagen autorizada de inmediato para programar la inspección o reparación del vehículo. Formulario número F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 19Q4 USA IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD Vehículos en arrendamiento y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo que se identifica en esta acción, la ley requiere que le reenvíe esta carta inmediatamente por first-class mail al arrendatario en un plazo de diez (10) días a partir de que la reciba. Si cambió de dirección o vendió el vehículo, llene la tarjeta prepagada de respuesta del propietario que se adjunta a esta carta y envíenosla por correo para poder actualizar nuestros registros. ¿Hay algo más en lo que le podamos ayudar? Si su concesionaria autorizada Volkswagen no logra o no puede completar este trabajo de forma gratuita en un plazo razonable, o si usted tiene alguna pregunta acerca de este comunicado, comuníquese con nosotros por el medio de comunicación de su preferencia en www.vw.com/contact o llamándonos al 800-893-5298. Verificar si hay alguna campaña de servicio y llamado a revisión vigente relacionada con su vehículo Para verificar la elegibilidad de su vehículo para reparación de conformidad con esta o cualquier otra campaña de servicio o llamado a revisión, visite www.vw.com/owners/recalls e ingrese su Número de identificación del vehículo (VIN) en la herramienta de búsqueda de campañas de servicio o llamado a revisión. Si aún no queda satisfecho, puede presentar una queja ante: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; o puede llamar a la línea directa sin costo sobre seguridad de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153); o puede visitar la página http://www.safercar.gov. Lamentamos cualquier inconveniente que este asunto le pueda ocasionar; sin embargo, tomamos esta medida para ayudar a garantizar su seguridad y satisfacción continua con el vehículo. Atentamente, Protección al cliente de Volkswagen

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 19Q4_DLR_LAUNCH Repair Available – Safety Recall 19Q4 / Right Front Brake Pipe Nut This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: November 15, 2021 Issue: The brake pipe nut at the right front wheel well may not be torqued to the proper specification. If the nut becomes loose, brake fluid may leak. This in turn can result in the vehicle requiring a longer braking distance, increasing the risk of a crash. This would impact only the one brake circuit having reduced performance. Precautions: Vehicle driver may see the brake warning lamp illuminate just after significant brake fluid loss. If this happens, owners are advised to contact an authorized Volkswagen dealer without delay to make arrangements for vehicle inspection/diagnosis. Repair:  REPAIR AVAILABLE – November 16, 2021 / Inspect and, if necessary, torque the affected nut to the proper value.  See ELSA/ServiceNet for complete repair & claiming instructions  Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.  Repair every affected inventory vehicle before delivery to consumers. Parts Department: No parts needed – see campaign circular for complete work instructions. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 TIGUAN 1,285 CAN 2022 2022 TIGUAN 300 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – November 2021 U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-853 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : NOV 03, 2021 NHTSA Recall No. : 21V-853 Manufacturer Recall No. : 19Q4 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 1,285 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2022 Volkswagen TIGUAN PA Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in the recall may have been manufactured with an improperly torqued nut at the right front brake pipe. Vehicles not included have been manufactured with a correctly torqued nut. TIGUAN PA count: 1285 Estimated percentage of involved with defect: 1.47% Production Dates : SEP 06, 2021 – OCT 08, 2021 VIN Range 1 : Begin : 3VV8B7AX7NM005395 End : 3VV3B7AX1NM010957 ✔ Not sequential Description of Defect : Description of the Defect : The brake pipe nut at the right front wheel well may not be torqued to the proper specification. FMVSS 1 : 135 – Light vehicle brake systems FMVSS 2 : NR Description of the Safety Risk : If the nut becomes loose, brake fluid may leak. This in turn can result in the vehicle requiring a longer braking distance, increasing the risk of a crash. This would impact only the one brake circuit having reduced performance. Description of the Cause : Improper rework at the factory. Identification of Any Warning that can Occur : Vehicle driver may see the brake warning lamp illuminate just after significant brake loss fluid. Part 573 Safety Recall Report 21V-853 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Brake pipe Component Description : Brake pipe front right wheel Component Part Number : 5QM.611.701.C Supplier Identification : Component Manufacturer Name : Volkswagen de México Address : Km. 116 Autopista México Puebla Puebla Foreign States 72700 Country : Mexico Chronology : September 21, 2021: first vehicles detected with potentially incorrect tightened nut. Internal analysis process started. September 21 – October 10, 2021: Intensive analysis conducted in order to identify root cause, in depth factory process analysis carried out and more vehicles have been checked. October 12, 2021: Topic was presented at Volkswagen de Mexico’s pre product safety committee. Further details requested including a risk analysis. October 21, 2021: Topic was presented at Volkswagen de Mexico’s product safety committee for recommendation. October 27, 2021: Topic was jointly discussed at Volkswagen de Mexico’s and Volkswagen AG’s product safety committee and a recall was decided. Description of Remedy : Description of Remedy Program : Inspect and, if necessary, torque the affected nut to the proper value as specified in the repair manual. Because the affected vehicles are within the New Vehicle Limited Warranty, Volkswagen will not offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : The recalled component is the brake pipe for the right front wheel with the part number 5QM 611 701 C. No part s will be replaced, repair only. The difference between recalled and non-recalled components is that the nut Part 573 Safety Recall Report 21V-853 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 on the non-recalled components is torqued to the proper specification. Identify How/When Recall Condition was Corrected in Production : October 30, 2021: improved processes implemented at the factory. Recall Schedule : Description of Recall Schedule : Dealers/Owners: On or before December 31, 2021 Planned Dealer Notification Date : DEC 31, 2021 – DEC 31, 2021 Planned Owner Notification Date : DEC 31, 2021 – DEC 31, 2021 * NR – Not Reported

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