Safety Recalls 72K9 Front Seat Backrest Frame Welds – 2020 Volkswagen Jetta, Jetta GLI & Tiguan

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2020 72K9 Page 1 of 18 Safety Recall Code: 72K9 REVISION Subject Front Seat Backrest Frame Welds Release Date September 23, 2020 REVISION SUMMARY Revised inspection procedure to clarify how to inspect the backrest frames. The expected failure rate is less than 1% for this Safety Recall. • Some unexpected parts ordering activity was noticed early on with this action. • With guidance and feedback from the field, it was determined that further clarification of the inspection procedure would be useful to help avoid parts ordering in cases where replacement parts are not needed. • Please note: ordering parts for stock will create back orders, unnecessary returns, obsolescence and scrapping. DO NOT order parts unless they are absolutely needed for a repair. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2020 2020 JETTA 897 USA 2020 2020 JETTA GLI 27 USA 2020 2020 TIGUAN 713 CAN 2020 2020 JETTA 1,067 CAN 2020 2020 JETTA GLI 21 CAN 2020 2020 TIGUAN 862 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description Individual parts of the front seat backrest adjusting mechanism and the side element of the front seat backrest frame may not have been welded properly. In the event of a rear-end crash, the backrest adjustment could break under unfavorable conditions and the intended restraint effect may no longer be achieved. This may cause an increased risk of injury to the occupant of the front seat and potentially to the occupant in the rear seat directly behind it. Corrective Action Inspect the front driver and passenger seats. If an affected part is found, the seatback frame will be replaced. Code Visibility On or about September 4, 2020, the campaign code was applied to affected vehicles. Owner Notification Owner notification took place in September, 2020. Owner letter examples are included in this bulletin for your reference. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2020 72K9 Page 2 of 18 Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2020 72K9 Page 3 of 18 Parts Information Parts Control Type: VIN to Order If a backrest frame is needed to support a vehicle repair: • US Dealers – use AVA • CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order Parts Control Type: Free Order Parts will be managed by Free Order (all other parts) Initial Allocation: NO Due to the small number of affected vehicles there will be no parts allocation. Criteria Quantity Part Number P.O.C. Part Description Ordering Method X1 As needed SEE ETKA Front seat backrest frame VIN to Order Up to 2 N -907-912-01 Bolt (seat airbag – if necessary) Free Order Up to 8 WHT-002-796-B Screw (backrest frame to seat pan) Free Order NOTE The specified part numbers reflect the status at the start of this service action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2020 72K9 Page 4 of 18 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.  Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure. Service Number 72K9 Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal unless the backrest(s) require replacement, then mark one backrest* as causal Vehicle Wash/Loaner Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility. Criteria I.D. X1 Inspect left front and right front backrests, both backrests are ok, no further work necessary. LABOR Labor Op Time Units Description 0183 00 99 50 Inspect front seat backrests, no replacement needed Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2020 72K9 Page 5 of 18 OR Inspect left front and right front backrests, left OR right backrest frame requires replacement LABOR Labor Op Time Units Description 7219 55 99 250 Inspect front seat backrests, replace left OR right backrest frame PARTS Quantity Part Number Description 1.00 SEE ETKA Left or Right Backrest Frame* 1.00 N 90791201 Oval Hexagon Socket Head Bolt (if needed) 4.00 WHT002796B Cylinder Head Screw With Torx Head OR Inspect left front and right front backrests, both backrests require replacement LABOR Labor Op Time Units Description 7219 56 99 440 Inspect front seat backrests, replace both backrests PARTS Quantity Part Number Description 1.00 SEE ETKA Left Backrest Frame* 1.00 SEE ETKA Right Backrest Frame 2.00 N 90791201 Oval Hexagon Socket Head Bolt (if needed) 8.00 WHT002796B Cylinder Head Screw With Torx Head The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2020 72K9 Page 6 of 18 Customer Letter Example (USA) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 20V505 Subject: Safety Recall 72K9 – Front Seat Backrest Frame Welds Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Individual parts of the front seat backrest adjusting mechanism and the side element of the front seat backrest frame may not have been welded properly. In the event of a rear-end crash, the backrest adjustment could break under unfavorable conditions and the intended restraint effect may no longer be achieved. This may cause an increased risk of injury to the occupant of the front seat and potentially to the occupant in the rear seat directly behind it. What will we do? To identify/correct this defect, your authorized Volkswagen dealer will inspect the front driver and passenger seats. The inspection will take about a half an hour to complete. If an affected part is found, the seatback frame will be replaced. In that case, your dealer will order the part(s) needed for the repair. Once the part(s) arrives at your dealer, the replacement will take up to half a day to complete. Both the inspection and part(s) replacement (if needed) will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2020 72K9 Page 7 of 18 Customer Customer Letter Example (Canada) (USA) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> Transport Canada Recall: 2020-392 Subject: Safety Recall 72K9 – Front Seat Backrest Frame Welds Dear Volkswagen Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Individual parts of the front seat backrest adjusting mechanism and the side element of the front seat backrest frame may not have been welded properly. In the event of a rear-end crash, the backrest adjustment could break under unfavorable conditions and the intended restraint effect may no longer be achieved. This may cause an increased risk of injury to the occupant of the front seat and potentially to the occupant in the rear seat directly behind it. What will we do? To identify/correct this defect, your authorized Volkswagen dealer will inspect the front driver and passenger seats. The inspection will take about a half an hour to complete. If an affected part is found, the seatback frame will be replaced. In that case, your dealer will order the part(s) needed for the repair. Once the part(s) arrives at your dealer, the replacement will take up to half a day to complete. Both the inspection and part(s) replacement (if needed) will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2020 72K9 Page 8 of 18 Repair Overview • Inspect left front and right front seat recliner mechanism on both front seats. • Replace seat frame if necessary. NOTE • These repair instructions may differ from the labor operations and labor times listed in ELSA. • Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action. • This procedure must be read in its entirety prior to performing the repair. • Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles. • Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action. • When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. Required Tools Feeler Gauge (locally sourced) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2020 72K9 Page 9 of 18 Repair Instruction Section A – Check for Previous Repair TIP If Campaign Completion label is present, no further work is required. • Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order. • Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required. • Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date <arrow 3>. The oldest should be performed first. • All Safety Recalls must be completed prior to completing this campaign. • Proceed to Section B. Section B – Inspecting Seat Frames • The inboard and outboard recline mechanisms must be inspected on both front seats. • The inspection must be done with the seats fully reclined and with the seats in the fully upright position. • Vehicles with power recline seats – Proceed to Sub-section 1. • Vehicles with manual recline seats – Proceed to Sub-section 2. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2020 72K9 Page 10 of 18 Sub-section 1 – Inspecting Seat Frames – Power Recline Seats • When using the 0.5 mm feeler gauge in the following steps, you are not checking the width of the gap; the feeler gauge will act as a probe. • When inserting the feeler gauge, push the gauge in between the components in the direction of <arrow>. You are checking to see if the gauge passes by the laser welds <1>. NOTE Power backrest shown in the full upright position. The process for both sides on both front seats, in the upright and reclined position is similar. The welds for the power backrest are not exposed. • Fully recline left front and right front seats. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2020 72K9 Page 11 of 18 Outboard Recline Mechanism (closest to the door): PERFORM THE INSPECTION ON BOTH RECLINE MECHANISMS ON BOTH FRONT SEATS. • Pull back the seat covering to expose the recline mechanism. • Inspect the gap between recline mechanism <1> and mounting bracket <2> in the area shown <between arrows> using the 0.5 mm gauge. • You will be checking for the presence of a complete weld between recline mechanism <1> and backrest frame <2>. • If the 0.5 mm gauge can be fully inserted between the components: o The seat frame must be replaced. WARNING IF THE BACKREST FRAME IS BEING REPLACED, THE VEHICLE MUST NOT BE RETURNED TO THE CUSTOMER UNTIL THE REPLACEMENT HAS BEEN COMPLETED. o Proceed to Section C. • If the 0.5 mm gauge cannot be inserted between the components: o Proceed to the next step. NOTE There may be a chamfer on the power recline mechanism gear. The feeler gauge may pass through the chamfer by 2-3 millimeters. This is normal. You are checking to see if the feeler gauge passes through the laser weld that would be in place. Inboard Recline Mechanism (closest to the center tunnel): • Bring the seats to the fully upright and forward position. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2020 72K9 Page 12 of 18 Outboard Recline Mechanism (closest to the door): PERFORM THE INSPECTION ON BOTH RECLINE MECHANISMS ON BOTH FRONT SEATS. • Pull back the seat covering to expose the recline mechanism on the back of the seat. • Inspect the gap between recline mechanism <1> and backrest frame <2> in the area shown <between arrows> using the 0.5 mm gauge. • You will be checking for the presence of a complete weld between recline mechanism <1> and backrest frame <2>. • If the 0.5 mm gauge can be inserted between the components: o The seat frame must be replaced. WARNING IF THE BACKREST FRAME IS BEING REPLACED, THE VEHICLE MUST NOT BE RETURNED TO THE CUSTOMER UNTIL THE REPLACEMENT HAS BEEN COMPLETED. o Proceed to Section C. • If the 0.5 mm gauge cannot be inserted between the components: o No further work is required. o Proceed to Section D. NOTE There may be a chamfer on the power recline mechanism gear. The feeler gauge may pass through the chamfer by 2-3 millimeters. This is normal. You are checking to see if the feeler gauge passes through the laser weld that would be in place. Inboard Recline Mechanism (closest to the center tunnel): The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2020 72K9 Page 13 of 18 Sub-section 2 – Inspecting Seat Frames – Manual Recline Seats • When using the 0.5 mm feeler gauge in the following steps, you are not checking the width of the gap; the feeler gauge will act as a probe. • When inserting the feeler gauge, push the gauge in between the components in the direction of <arrow>. You are checking to see if the gauge passes by the laser welds <1>. NOTE Manual backrest shown in the full upright position. The process for both sides on both front seats, in the upright and reclined position is similar. • Fully recline left front and right front seats. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2020 72K9 Page 14 of 18 Outboard Recline Mechanism (closest to the door): PERFORM THE INSPECTION ON BOTH RECLINE MECHANISMS ON BOTH FRONT SEATS. • Pull back the seat covering to expose the recline mechanism. • Inspect the gap between recline mechanism <1> and mounting bracket <2> in the area shown <between arrows> using the 0.5 mm gauge. • You will be checking for the presence of a complete weld between recline mechanism <1> and mounting bracket <2>. • If the 0.5 mm gauge can be fully inserted between the components: o The seat frame must be replaced. WARNING IF THE BACKREST FRAME IS BEING REPLACED, THE VEHICLE MUST NOT BE RETURNED TO THE CUSTOMER UNTIL THE REPLACEMENT HAS BEEN COMPLETED. o Proceed to Section C. • If the 0.5 mm gauge cannot be inserted between the components: o Proceed to the next step. NOTE Due to the radius of the components, the feeler gauge may go in 2-3 millimeters. This is normal. You are checking to see if the feeler gauge passes through the laser weld that would be in place. Inboard Recline Mechanism (closest to the center tunnel): The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2020 72K9 Page 15 of 18 • Bring the seats to the fully upright and forward position. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2020 72K9 Page 16 of 18 Outboard Recline Mechanism (closest to the door): PERFORM THE INSPECTION ON BOTH RECLINE MECHANISMS ON BOTH FRONT SEATS. • Pull back the seat covering to expose the recline mechanism on the back of the seat. • Inspect the gap between recline mechanism <1> and mounting bracket <2> in the area shown <between arrows> using the 0.5 mm gauge. • You will be checking for the presence of a complete weld between recline mechanism <1> and mounting bracket <2>. • If the 0.5 mm gauge can be inserted between the components: o The seat frame must be replaced. WARNING IF THE BACKREST FRAME IS BEING REPLACED, THE VEHICLE MUST NOT BE RETURNED TO THE CUSTOMER UNTIL THE REPLACEMENT HAS BEEN COMPLETED. o Proceed to Section C. • If the 0.5 mm gauge cannot be inserted between the components: o No further work is required. o Proceed to Section D. NOTE Due to the radius of the components, the feeler gauge may go in 2-3 millimeters. This is normal. You are checking to see if the feeler gauge passes through the laser weld that would be in place. Inboard Recline Mechanism (closest to the center tunnel): The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2020 72K9 Page 17 of 18 Section C – Replacing Seat Frame • See ELSA Repair Manual: Repair manual > Body Interior > 72 Seat Frames > Front seats > Front Backrest, Removing and Installing Part Number Part Description SEE ETKA Backrest frame N -907-912-01 (one per seat) Bolt (seat airbag – if equipped) WHT-002-796-B (four per seat) Bolt (backrest frame to seat pan) • Proceed to Section D. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2020 72K9 Page 18 of 18 Section D – Campaign Completion Label Install Campaign Completion Label • Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s). • Proceed to Section E Section E – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.

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Form No. F_3.4_AHQ-CP-C_060 Rev.2.0 72K9 USA IMPORTANT SAFETY RECALL Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 20V505 Subject: Safety Recall 72K9 – Front Seat Backrest Frame Welds Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Individual parts of the front seat backrest adjusting mechanism and the side element of the front seat backrest frame may not have been welded properly. In the event of a rear-end crash, the backrest adjustment could break under unfavorable conditions and the intended restraint effect may no longer be achieved. This may cause an increased risk of injury to the occupant of the front seat and potentially to the occupant in the rear seat directly behind it. What will we do? To identify/correct this defect, your authorized Volkswagen dealer will inspect the front driver and passenger seats. The inspection will take about a half an hour to complete. If an affected part is found, the seatback frame will be replaced. In that case, your dealer will order the part(s) needed for the repair. Once the part(s) arrives at your dealer, the replacement will take up to half a day to complete. Both the inspection and part(s) replacement (if needed) will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. Form No. F_3.4_AHQ-CP-C_060 Rev.2.0 72K9 USA IMPORTANT SAFETY RECALL Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800- 893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection

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Form No. F_3.4_AHQ-CP-C_060 Rev.2.0 72K9 USA IMPORTANT SAFETY RECALL Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 20V505 Subject: Safety Recall 72K9 – Front Seat Backrest Frame Welds Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Individual parts of the front seat backrest adjusting mechanism and the side element of the front seat backrest frame may not have been welded properly. In the event of a rear-end crash, the backrest adjustment could break under unfavorable conditions and the intended restraint effect may no longer be achieved. This may cause an increased risk of injury to the occupant of the front seat and potentially to the occupant in the rear seat directly behind it. What will we do? To identify/correct this defect, your authorized Volkswagen dealer will inspect the front driver and passenger seats. The inspection will take about a half an hour to complete. If an affected part is found, the seatback frame will be replaced. In that case, your dealer will order the part(s) needed for the repair. Once the part(s) arrives at your dealer, the replacement will take up to half a day to complete. Both the inspection and part(s) replacement (if needed) will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. Form No. F_3.4_AHQ-CP-C_060 Rev.2.0 72K9 USA IMPORTANT SAFETY RECALL Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800- 893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection Formulario Nº F_3.4_AHQ-CP-C_060 Revisión 2.0 72K9 EE. UU. CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 <MES AÑO> <NOMBRE DEL CLIENTE> <DIRECCIÓN DEL CLIENTE> <CIUDAD ESTADO CÓDIGO POSTAL DEL CLIENTE> El presente aviso afecta a su vehículo: <MODELO AÑO> <MARCA> <LÍNEA DEL VEHÍCULO>, <VIN> NHTSA: 20V505 Asunto: Campaña de llamada a revisión 72K9: Soldaduras del chasis del respaldo del asiento delantero Estimado(a) propietario(a) de un vehículo Volkswagen: El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad con Vehículos Motorizados de EE. UU. Volkswagen determinó que existe un defecto de seguridad de los vehículos motorizados en ciertos vehículos Volkswagen modelo 2020. Nuestros registros indican que usted es propietario(a) de uno de los vehículos afectados por esta medida. Descripción del problema Puede que partes individuales del mecanismo de ajuste del respaldo del asiento delantero y del elemento lateral del chasis del respaldo del asiento delantero no se hayan soldado de forma adecuada. En el caso de que se produzca un choque en la parte trasera, el ajuste del respaldo podría romperse en condiciones desfavorables y no se lograría obtener el efecto de sujeción esperado. Esto podría aumentar el riesgo de lesiones de la persona que ocupa el asiento delantero y, posiblemente, de la persona que ocupa el asiento trasero que se encuentra justo detrás de este. ¿Qué haremos? Para identificar y corregir este defecto, su concesionario Volkswagen autorizado inspeccionará los asientos delanteros del conductor y del pasajero. La inspección tardará alrededor de media hora en completarse. Si se encuentra una parte afectada, se reemplazará el chasis del respaldo. Si esto sucede, el distribuidor solicitará las partes necesarias para llevar a cabo la reparación. Una vez que el distribuidor reciba las partes, el reemplazo tardará hasta medio día en completarse. Tanto la inspección como los reemplazos de partes (de ser necesarios) se realizarán de forma gratuita. No obstante, considere la posibilidad de que su concesionario necesite tiempo adicional para la preparación del servicio y la organización del horario habitual del taller. Formulario Nº F_3.4_AHQ-CP-C_060 Revisión 2.0 72K9 EE. UU. CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE ¿Qué debe hacer? Comuníquese con su concesionario Volkswagen autorizado de inmediato para programar este servicio de reparación. Para concertar una cita en línea, ingrese a www.vw.com/find-a-dealer. Vehículos rentados y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de diez (10) días a partir de su recepción. Si cambió de dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario adjunta y envíenosla para que podamos actualizar nuestros registros. ¿De qué otra forma podemos ayudarlo? Si su concesionario Volkswagen autorizado no puede completar esta tarea de forma gratuita en un plazo razonable o no está en condiciones de hacerlo, o si tiene alguna pregunta sobre este aviso, póngase en contacto con nosotros mediante el medio de comunicación que prefiera a través de www.vw.com/contact o por teléfono al 800-893-5298. Verificación de campañas de llamada a revisión o de servicio vigentes para su vehículo Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, visite www.vw.com/owners/recalls e ingrese el número de identificación del vehículo (VIN) en la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio). Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa y gratuita de seguridad de vehículos al 1-888-327-4236 (TTY: 1- 800-424-9153), o ingresar a http://www.safercar.gov. Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; no obstante, hemos tomado medidas para garantizar su seguridad y su continua satisfacción con el vehículo. Atentamente, Defensa del Consumidor de Volkswagen

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 72K8/72K9_REV_0922 IMPORTANT! Revision to Safety Recalls 72K8 & 72K9 / Front Seat Backrest Frame Welds This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: September 22, 2020 Revision Information: The expected failure rate is less than 1% for Safety Recalls 72K8 & 72K9.  Some unexpected parts ordering activity was noticed early on with these actions.  With guidance and feedback from the field, it was determined that further clarification of the inspection procedure would be useful to help avoid parts ordering in cases where replacement parts are not needed.  A revised inspection procedure, clarifying how to inspect the backrest frames, will be available in ELSA and ServiceNet on September 23, 2020. Please ensure all dealership personnel with campaign-related responsibilities are made aware of this revised information.  Please note: ordering parts for stock will create back orders, unnecessary returns, obsolescence and scrapping. DO NOT order parts unless they are absolutely needed for a repair. -END OF MESSAGE

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 72K8/72K9_DLR_LAUNCH Repair Available – Safety Recalls 72K8 & 72K9 / Front Seat Backrest Frame Welds This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: September 03, 2020 Issue: Individual parts of the front seat backrest adjusting mechanism and the side element of the front seat backrest frame may not have been welded properly. In the event of a rear-end crash, the backrest adjustment could break under unfavorable conditions and the intended restraint effect may no longer be achieved. This may cause an increased risk of injury to the occupant of the front seat and potentially to the occupant in the rear seat directly behind it. Repair:  REPAIR AVAILABLE – September 04, 2020 / Inspect the front driver and passenger seats. If an affected part is found, the seatback frame will be replaced.  See ELSA/ServiceNet for complete repair & claiming instructions  Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.  Repair every affected inventory vehicle before delivery to consumers. Parts Department: Due to the small number of affected vehicles that will need repair, there will be no parts allocation. Affected Vehicles 72K8 Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2021 ATLAS 1,420 USA 2020 2020 ATLAS CROSS SPORT 977 CAN 2021 2021 ATLAS 404 CAN 2020 2020 ATLAS CROSS SPORT 171 72K9 Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2020 2020 JETTA 897 USA 2020 2020 JETTA GLI 27 USA 2020 2020 TIGUAN 713 CAN 2020 2020 JETTA 1,067 CAN 2020 2020 JETTA GLI 21 CAN 2020 2020 TIGUAN 862 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – September 2020 U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 20V-505 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : OCT 19, 2020 NHTSA Recall No. : 20V-505 Manufacturer Recall No. : 72L1, 72K8, 72K9 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 4,859 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2020-2020 Audi SQ5 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : “All Audi SQ5 vehicles produced from 06/27/2020 until 07/14/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Audi SQ5 vehicle count: 179 Estimated percentage of involved with defect: Less than 1% Audi recall code: 72L1” Production Dates : JUN 27, 2020 – JUL 14, 2020 VIN Range 1 : Begin : WA1B4AFY3L2088660 End : WA1C4AFY3L2092132 ✔ Not sequential Vehicle 2 : 2020-2020 Audi Q5 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : “All Audi Q5 vehicles produced from 06/27/2020 until 07/15/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Audi Q5 vehicle count: 646 Estimated percentage of involved with defect: Less than 1% Audi recall code: 72L1” Production Dates : JUN 27, 2020 – JUL 15, 2020 VIN Range 1 : Begin : WA1CNAFY5L2088872 End : WA1CNAFY0L2094689 ✔ Not sequential Part 573 Safety Recall Report 20V-505 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2021-2021 Volkswagen Atlas Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : “All Volkswagen Atlas vehicles produced from 07/02/2020 until 07/27/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Volkswagen Atlas vehicle count: 1420 Estimated percentage of involved with defect: Less than 1% Volkswagen recall code: 72K8” Production Dates : JUL 02, 2020 – JUL 27, 2020 VIN Range 1 : Begin : 1V2WR2CA7MC510817 End : 1V2RR2CA2MC513122 ✔ Not sequential Vehicle 4 : 2020-2020 Volkswagen Atlas Cross Sport Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : “All Volkswagen Atlas Cross Sport vehicles produced from 07/02/2020 until 07/31/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Volkswagen Atlas Cross Sport vehicle count: 977 Estimated percentage of involved with defect: Less than 1% Volkswagen recall code: 72K8” Production Dates : JUL 02, 2020 – JUL 31, 2020 VIN Range 1 : Begin : 1V26E2CA9LC219469 End : 1V2NE2CA7LC220535 ✔ Not sequential Vehicle 5 : 2020-2020 Volkswagen Tiguan Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : “All Volkswagen Tiguan vehicles produced from 06/26/2020 until 07/04/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Volkswagen Tiguan vehicle count: 713 Estimated percentage of involved with defect: Less than 1% Volkswagen recall code: 72K9” Production Dates : JUN 26, 2020 – JUL 04, 2020 VIN Range 1 : Begin : 3VV1B7AX6LM141080 End : 3VV1B7AX4LM146441 ✔ Not sequential Part 573 Safety Recall Report 20V-505 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 6 : 2020-2020 Volkswagen Jetta Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : “All Volkswagen Jetta vehicles produced from 06/26/2020 until 07/05/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Volkswagen Jetta vehicle count: 897 Estimated percentage of involved with defect: Less than 1% Volkswagen recall code: 72K9” Production Dates : JUN 26, 2020 – JUL 05, 2020 VIN Range 1 : Begin : 3VWCB7BU5LM057535 End : 3VWCB7BU0LM065431 ✔ Not sequential Vehicle 7 : 2020-2020 Volkswagen Jetta GLI Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : “All Volkswagen Jetta GLI vehicles produced from 06/26/2020 until 07/04/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Volkswagen Jetta GLI vehicle count: 27 Estimated percentage of involved with defect: Less than 1% Volkswagen recall code: 72K9” Production Dates : JUN 26, 2020 – JUL 04, 2020 VIN Range 1 : Begin : 3VW6T7BU8LM060603 End : 3VW6T7BUXLM065351 ✔ Not sequential Description of Defect : Description of the Defect : Individual parts of the front seat backrest adjusting mechanism and the side element of the front seat backrest frame may not have been welded properly. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In the event of a rear-end crash, the backrest adjustment could break under unfavorable conditions and the intended restraint effect may no longer be achieved. This may cause an increased risk of injury to the occupant of the front seat and potentially to the occupant in the rear seat directly behind it. Description of the Cause : NOK parts have not been handled correctly at the Tier 2 supplier and were mixed with OK parts. Identification of Any Warning that can Occur : A small instability of the backrest or noises may be noticable. Part 573 Safety Recall Report 20V-505 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : Faurecia Mexico Region Address : No. 200 Avenida Central Fraccionamiento La Pila 78395 San Luis, S.L.P. FOREIGN STATES 78395 Country : Mexico Chronology : “July 15, 2020: During an internal road test, noises coming from the backrest were noticed. Immediate investigation regarding root cause and consequences commenced together with the suppliers. It was found that some process weaknesses occurred after the production at the supplier re-started after the shutdown due to COVID-19. July 24, 2020: Topic was reported to Product Safety Committee. Technical analysis continued and potentially affected vehicles were identified. August 19, 2020: The VW and Audi Product Safety Committee decided a worldwide recall. Within the worldwide potentially affected VW and Audi population, 53 vehicles may have received an affected improperly welded backrest. Date of determination: August 19, 2020” Description of Remedy : Description of Remedy Program : At no cost to customers, the front driver and passenger seats will be inspected. If an affected part is found, the seatback frame will be replaced. Neither Audi nor Volkswagen will offer a reimbursement program under this recall because the affected vehicles are still within the factory warranty period. How Remedy Component Differs The remedy component(s) have the proper welds present; the recalled components do not. Part 573 Safety Recall Report 20V-505 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 from Recalled Component : If an affected part is found, a new seatback frame will be installed. Affected Audi part numbers – seatback frame: 80A 881 045* 80A 881 046* Affected Volkswagen part numbers – seatback frame: 3QF.881.045* 3QF.881.046* 5QN.881.045* 5QN.881.046* 5QM.881.046* 5QM.881.045* Identify How/When Recall Condition was Corrected in Production : No production change. After identifcation of the issue on July 15th, the Tier 1 and Tier 2 suppliers implemented a 100% monitoring process in production. Recall Schedule : Description of Recall Schedule : Dealers and owners: Notifications will take place on or before October 25, 2020 Planned Dealer Notification Date : OCT 25, 2020 – OCT 25, 2020 Planned Owner Notification Date : OCT 25, 2020 – OCT 25, 2020 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 20V-505 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : NOV 20, 2020 NHTSA Recall No. : 20V-505 Manufacturer Recall No. : 72L1, 72K8, 72K9 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 5,376 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2020-2020 Audi SQ5 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : All Audi SQ5 vehicles produced from 06/27/2020 until 07/14/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Audi SQ5 vehicle count: 179 Estimated percentage of involved with defect: Less than 1% Audi recall code: 72L1 Production Dates : JUN 27, 2020 – JUL 14, 2020 VIN Range 1 : Begin : WA1B4AFY3L2088660 End : WA1C4AFY3L2092132 ✔ Not sequential Vehicle 2 : 2020-2020 Audi Q5 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : All Audi Q5 vehicles produced from 06/27/2020 until 07/15/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Audi Q5 vehicle count: 646 Estimated percentage of involved with defect: Less than 1% Audi recall code: 72L1 Production Dates : JUN 27, 2020 – JUL 15, 2020 VIN Range 1 : Begin : WA1CNAFY5L2088872 End : WA1CNAFY0L2094689 ✔ Not sequential Part 573 Safety Recall Report 20V-505 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2021-2021 Volkswagen Atlas Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : All Volkswagen Atlas vehicles produced from 07/02/2020 until 08/21/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Volkswagen Atlas vehicle count: 1737 Estimated percentage of involved with defect: Less than 1% Volkswagen recall code: 72K8 *Amended 11/20/2020 Production Dates : JUL 02, 2020 – AUG 21, 2020 VIN Range 1 : Begin : 1V2WR2CA7MC510817 End : 1V2TR2CA0MC522455 ✔ Not sequential Vehicle 4 : 2020-2020 Volkswagen Atlas Cross Sport Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : All Volkswagen Atlas Cross Sport vehicles produced from 07/02/2020 until 08/18/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Volkswagen Atlas Cross Sport vehicle count: 1177 Estimated percentage of involved with defect: Less than 1% Volkswagen recall code: 72K8 *Amended 11/20/2020 Production Dates : JUL 02, 2020 – AUG 18, 2020 VIN Range 1 : Begin : 1V26E2CA9LC219469 End : 1V2TE2CA1LC225933 ✔ Not sequential Vehicle 5 : 2020-2020 Volkswagen Tiguan Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : All Volkswagen Tiguan vehicles produced from 06/26/2020 until 07/04/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Volkswagen Tiguan vehicle count: 713 Estimated percentage of involved with defect: Less than 1% Volkswagen recall code: 72K9 Production Dates : JUN 26, 2020 – JUL 04, 2020 VIN Range 1 : Begin : 3VV1B7AX6LM141080 End : 3VV1B7AX4LM146441 ✔ Not sequential Part 573 Safety Recall Report 20V-505 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 6 : 2020-2020 Volkswagen Jetta Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : All Volkswagen Jetta vehicles produced from 06/26/2020 until 07/05/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Volkswagen Jetta vehicle count: 897 Estimated percentage of involved with defect: Less than 1% Volkswagen recall code: 72K9 Production Dates : JUN 26, 2020 – JUL 05, 2020 VIN Range 1 : Begin : 3VWCB7BU5LM057535 End : 3VWCB7BU0LM065431 ✔ Not sequential Vehicle 7 : 2020-2020 Volkswagen Jetta GLI Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : All Volkswagen Jetta GLI vehicles produced from 06/26/2020 until 07/04/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Volkswagen Jetta GLI vehicle count: 27 Estimated percentage of involved with defect: Less than 1% Volkswagen recall code: 72K9 Production Dates : JUN 26, 2020 – JUL 04, 2020 VIN Range 1 : Begin : 3VW6T7BU8LM060603 End : 3VW6T7BUXLM065351 ✔ Not sequential Description of Defect : Description of the Defect : Individual parts of the front seat backrest adjusting mechanism and the side element of the front seat backrest frame may not have been welded properly. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In the event of a rear-end crash, the backrest adjustment could break under unfavorable conditions and the intended restraint effect may no longer be achieved. This may cause an increased risk of injury to the occupant of the front seat and potentially to the occupant in the rear seat directly behind it. Description of the Cause : NOK parts have not been handled correctly at the Tier 2 supplier and were mixed with OK parts. Identification of Any Warning that can Occur : A small instability of the backrest or noises may be noticable. Part 573 Safety Recall Report 20V-505 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : Faurecia Mexico Region Address : No. 200 Avenida Central Fraccionamiento La Pila 78395 San Luis, S.L.P. FOREIGN STATES 78395 Country : Mexico Chronology : July 15, 2020: During an internal road test, noises coming from the backrest were noticed. Immediate investigation regarding root cause and consequences commenced together with the suppliers. It was found that some process weaknesses occurred after the production at the supplier re-started after the shutdown due to COVID-19. July 24, 2020: Topic was reported to Product Safety Committee. Technical analysis continued and potentially affected vehicles were identified. August 19, 2020: The VW and Audi Product Safety Committee decided a worldwide recall. Within the worldwide potentially affected VW and Audi population, 53 vehicles may have received an affected improperly welded backrest. Date of determination: August 19, 2020 Amendment 11/2020: October 26, 2020: The PSB in Chattanooga was made aware of front seat recliner weld failure which occurred on a customer vehicle after 3 days in service. The vehicle was manufactured after the “clean VIN” established for the recall campaign, which was decided by the APS in August of 2020. After reviewing the failed part, it was determined that the seat backrest was in-fact manufactured during the suspect timeframe however neither the seat itself nor the vehicle was included in the various sort actions and subsequent recall campaign. This was due to the fact that the Tier I supplier unknowingly provided incorrect information to regarding their in-house sorting activities, which caused the initial identification of potentially affected vehicles to be inaccurate/ incomplete. Suspect population was for Atlas and Atlas Cross Sport. November 05, 2020: Topic presented to the Product Safety Committee. Additional information requested. November 11, 2020: Topic again presented to the Product Safety Committee where the recall decision for the additional Atlas and Atlas Cross Sport vehicles was made (524 vehicles added for USA market). Part 573 Safety Recall Report 20V-505 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : At no cost to customers, the front driver and passenger seats will be inspected. If an affected part is found, the seatback frame will be replaced. Neither Audi nor Volkswagen will offer a reimbursement program under this recall because the affected vehicles are still within the factory warranty period. How Remedy Component Differs from Recalled Component : The remedy component(s) have the proper welds present; the recalled components do not. If an affected part is found, a new seatback frame will be installed. Affected Audi part numbers – seatback frame: 80A 881 045* 80A 881 046* Affected Volkswagen part numbers – seatback frame: 3QF.881.045* 3QF.881.046* 5QN.881.045* 5QN.881.046* 5QM.881.046* 5QM.881.045* Identify How/When Recall Condition was Corrected in Production : No production change. After identifcation of the issue on July 15th, the Tier 1 and Tier 2 suppliers implemented a 100% monitoring process in production. Recall Schedule : Description of Recall Schedule : Dealers and owners: Notifications will take place on or before October 25, 2020 Planned Dealer Notification Date : OCT 25, 2020 – OCT 25, 2020 Planned Owner Notification Date : OCT 25, 2020 – OCT 25, 2020 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 20V-505 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : AUG 26, 2020 NHTSA Recall No. : 20V-505 Manufacturer Recall No. : 72L1, 72K8, 72K9 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 4,854 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2020-2020 Volkswagen Jetta Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : “All Volkswagen Jetta vehicles produced from 06/26/2020 until 07/05/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Volkswagen Jetta vehicle count: 897 Estimated percentage of involved with defect: Less than 1% Volkswagen recall code: 72K9” Production Dates : JUN 26, 2020 – JUL 05, 2020 VIN Range 1 : Begin : 3VWCB7BU5LM057535 End : 3VWCB7BU0LM065431 ✔ Not sequential Vehicle 2 : 2020-2020 Audi SQ5 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : “All Audi SQ5 vehicles produced from 06/27/2020 until 07/14/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Audi SQ5 vehicle count: 178 Estimated percentage of involved with defect: Less than 1% Audi recall code: 72L1” Production Dates : JUN 27, 2020 – JUL 14, 2020 VIN Range 1 : Begin : WA1B4AFY3L2088660 End : WA1C4AFY3L2092132 ✔ Not sequential Part 573 Safety Recall Report 20V-505 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2020-2020 Audi Q5 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : “All Audi Q5 vehicles produced from 06/27/2020 until 07/15/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Audi Q5 vehicle count: 642 Estimated percentage of involved with defect: Less than 1% Audi recall code: 72L1” Production Dates : JUN 27, 2020 – JUL 15, 2020 VIN Range 1 : Begin : WA1CNAFY5L2088872 End : WA1CNAFY0L2094689 ✔ Not sequential Vehicle 4 : 2021-2021 Volkswagen Atlas Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : “All Volkswagen Atlas vehicles produced from 07/02/2020 until 07/27/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Volkswagen Atlas vehicle count: 1420 Estimated percentage of involved with defect: Less than 1% Volkswagen recall code: 72K8” Production Dates : JUL 02, 2020 – JUL 27, 2020 VIN Range 1 : Begin : 1V2WR2CA7MC510817 End : 1V2RR2CA2MC513122 ✔ Not sequential Vehicle 5 : 2020-2020 Volkswagen Atlas Cross Sport Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : “All Volkswagen Atlas Cross Sport vehicles produced from 07/02/2020 until 07/31/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Volkswagen Atlas Cross Sport vehicle count: 977 Estimated percentage of involved with defect: Less than 1% Volkswagen recall code: 72K8” Production Dates : JUL 02, 2020 – JUL 31, 2020 VIN Range 1 : Begin : 1V26E2CA9LC219469 End : 1V2NE2CA7LC220535 ✔ Not sequential Part 573 Safety Recall Report 20V-505 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 6 : 2020-2020 Volkswagen Tiguan Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : “All Volkswagen Tiguan vehicles produced from 06/26/2020 until 07/04/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Volkswagen Tiguan vehicle count: 713 Estimated percentage of involved with defect: Less than 1% Volkswagen recall code: 72K9” Production Dates : JUN 26, 2020 – JUL 04, 2020 VIN Range 1 : Begin : 3VV1B7AX6LM141080 End : 3VV1B7AX4LM146441 ✔ Not sequential Vehicle 7 : 2020-2020 Volkswagen Jetta GLI Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : “All Volkswagen Jetta GLI vehicles produced from 06/26/2020 until 07/04/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Volkswagen Jetta GLI vehicle count: 27 Estimated percentage of involved with defect: Less than 1% Volkswagen recall code: 72K9” Production Dates : JUN 26, 2020 – JUL 04, 2020 VIN Range 1 : Begin : 3VW6T7BU8LM060603 End : 3VW6T7BUXLM065351 ✔ Not sequential Description of Defect : Description of the Defect : Individual parts of the front seat backrest adjusting mechanism and the side element of the front seat backrest frame may not have been welded properly. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In the event of a rear-end crash, the backrest adjustment could break under unfavorable conditions and the intended restraint effect may no longer be achieved. This may cause an increased risk of injury to the occupant of the front seat and potentially to the occupant in the rear seat directly behind it. Description of the Cause : NOK parts have not been handled correctly at the Tier 2 supplier and were mixed with OK parts. Identification of Any Warning that can Occur : A small instability of the backrest or noises may be noticable. Part 573 Safety Recall Report 20V-505 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : Faurecia Mexico Region Address : No. 200 Avenida Central Fraccionamiento La Pila 78395 San Luis, S.L.P. FOREIGN STATES 78395 Country : Mexico Chronology : “July 15, 2020: During an internal road test, noises coming from the backrest were noticed. Immediate investigation regarding root cause and consequences commenced together with the suppliers. It was found that some process weaknesses occurred after the production at the supplier re-started after the shutdown due to COVID-19. July 24, 2020: Topic was reported to Product Safety Committee. Technical analysis continued and potentially affected vehicles were identified. August 19, 2020: The VW and Audi Product Safety Committee decided a worldwide recall. Within the worldwide potentially affected VW and Audi population, 53 vehicles may have received an affected improperly welded backrest. Date of determination: August 19, 2020” Description of Remedy : Description of Remedy Program : At no cost to customers, the front driver and passenger seats will be inspected. If an affected part is found, the seatback frame will be replaced. Neither Audi nor Volkswagen will offer a reimbursement program under this recall because the affected vehicles are still within the factory warranty period. How Remedy Component Differs The remedy component(s) have the proper welds present; the recalled components do not. Part 573 Safety Recall Report 20V-505 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 from Recalled Component : If an affected part is found, a new seatback frame will be installed. Affected Audi part numbers – seatback frame: 80A 881 045* 80A 881 046* Affected Volkswagen part numbers – seatback frame: 3QF.881.045* 3QF.881.046* 5QN.881.045* 5QN.881.046* 5QM.881.046* 5QM.881.045* Identify How/When Recall Condition was Corrected in Production : No production change. After identifcation of the issue on July 15th, the Tier 1 and Tier 2 suppliers implemented a 100% monitoring process in production. Recall Schedule : Description of Recall Schedule : Dealers and owners: Notifications will take place on or before October 25, 2020 Planned Dealer Notification Date : OCT 25, 2020 – OCT 25, 2020 Planned Owner Notification Date : OCT 25, 2020 – OCT 25, 2020 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 20V-505 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : NOV 12, 2020 NHTSA Recall No. : 20V-505 Manufacturer Recall No. : 72L1, 72K8, 72K9 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 4,995 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2020-2020 Audi SQ5 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : All Audi SQ5 vehicles produced from 06/27/2020 until 07/14/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Audi SQ5 vehicle count: 179 Estimated percentage of involved with defect: Less than 1% Audi recall code: 72L1 Production Dates : JUN 27, 2020 – JUL 14, 2020 VIN Range 1 : Begin : WA1B4AFY3L2088660 End : WA1C4AFY3L2092132 ✔ Not sequential Vehicle 2 : 2020-2020 Audi Q5 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : All Audi Q5 vehicles produced from 06/27/2020 until 07/15/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Audi Q5 vehicle count: 646 Estimated percentage of involved with defect: Less than 1% Audi recall code: 72L1 Production Dates : JUN 27, 2020 – JUL 15, 2020 VIN Range 1 : Begin : WA1CNAFY5L2088872 End : WA1CNAFY0L2094689 ✔ Not sequential Part 573 Safety Recall Report 20V-505 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2021-2021 Volkswagen Atlas Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : All Volkswagen Atlas vehicles produced from 07/02/2020 until 07/27/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Volkswagen Atlas vehicle count: 1487 Estimated percentage of involved with defect: Less than 1% Volkswagen recall code: 72K8 *Amended 11/2020 Production Dates : JUL 02, 2020 – JUL 27, 2020 VIN Range 1 : Begin : 1V2WR2CA7MC510817 End : 1V2BR2CA9MC515032 ✔ Not sequential Vehicle 4 : 2020-2020 Volkswagen Jetta GLI Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : All Volkswagen Jetta GLI vehicles produced from 06/26/2020 until 07/04/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Volkswagen Jetta GLI vehicle count: 27 Estimated percentage of involved with defect: Less than 1% Volkswagen recall code: 72K9 Production Dates : JUN 26, 2020 – JUL 04, 2020 VIN Range 1 : Begin : 3VW6T7BU8LM060603 End : 3VW6T7BUXLM065351 ✔ Not sequential Vehicle 5 : 2020-2020 Volkswagen Tiguan Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : All Volkswagen Tiguan vehicles produced from 06/26/2020 until 07/04/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Volkswagen Tiguan vehicle count: 713 Estimated percentage of involved with defect: Less than 1% Volkswagen recall code: 72K9 Production Dates : JUN 26, 2020 – JUL 04, 2020 VIN Range 1 : Begin : 3VV1B7AX6LM141080 End : 3VV1B7AX4LM146441 ✔ Not sequential Part 573 Safety Recall Report 20V-505 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 6 : 2020-2020 Volkswagen Jetta Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : All Volkswagen Jetta vehicles produced from 06/26/2020 until 07/05/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Volkswagen Jetta vehicle count: 897 Estimated percentage of involved with defect: Less than 1% Volkswagen recall code: 72K9 Production Dates : JUN 26, 2020 – JUL 05, 2020 VIN Range 1 : Begin : 3VWCB7BU5LM057535 End : 3VWCB7BU0LM065431 ✔ Not sequential Vehicle 7 : 2020-2020 Volkswagen Atlas Cross Sport Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : All Volkswagen Atlas Cross Sport vehicles produced from 07/02/2020 until 07/31/2020 of production are included in the recall as they may have received affected parts based on the data from the supplier. Volkswagen Atlas Cross Sport vehicle count: 1006 Estimated percentage of involved with defect: Less than 1% Volkswagen recall code: 72K8 *Amended 11/2020 Production Dates : JUL 02, 2020 – JUL 31, 2020 VIN Range 1 : Begin : 1V26E2CA9LC219469 End : 1V2NE2CA1LC221812 ✔ Not sequential Description of Defect : Description of the Defect : Individual parts of the front seat backrest adjusting mechanism and the side element of the front seat backrest frame may not have been welded properly. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In the event of a rear-end crash, the backrest adjustment could break under unfavorable conditions and the intended restraint effect may no longer be achieved. This may cause an increased risk of injury to the occupant of the front seat and potentially to the occupant in the rear seat directly behind it. Description of the Cause : NOK parts have not been handled correctly at the Tier 2 supplier and were mixed with OK parts. Part 573 Safety Recall Report 20V-505 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : A small instability of the backrest or noises may be noticable. Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : Faurecia Mexico Region Address : No. 200 Avenida Central Fraccionamiento La Pila 78395 San Luis, S.L.P. FOREIGN STATES 78395 Country : Mexico Chronology : July 15, 2020: During an internal road test, noises coming from the backrest were noticed. Immediate investigation regarding root cause and consequences commenced together with the suppliers. It was found that some process weaknesses occurred after the production at the supplier re-started after the shutdown due to COVID-19. July 24, 2020: Topic was reported to Product Safety Committee. Technical analysis continued and potentially affected vehicles were identified. August 19, 2020: The VW and Audi Product Safety Committee decided a worldwide recall. Within the worldwide potentially affected VW and Audi population, 53 vehicles may have received an affected improperly welded backrest. Date of determination: August 19, 2020 Amendment 11/2020: October 26, 2020: The PSB in Chattanooga was made aware of front seat recliner weld failure which occurred on a customer vehicle after 3 days in service. The vehicle was manufactured after the “clean VIN” established for the recall campaign, which was decided by the APS in August of 2020. After reviewing the failed part, it was determined that the seat backrest was in-fact manufactured during the suspect timeframe however neither the seat itself nor the vehicle was included in the various sort actions and subsequent recall campaign. This was due to the fact that the Tier I supplier unknowingly provided incorrect information to regarding their in-house sorting activities, which caused the initial identification of potentially affected vehicles to be inaccurate/ Part 573 Safety Recall Report 20V-505 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 incomplete. Suspect population was for Atlas and Atlas Cross Sport. November 05, 2020: Topic presented to the Product Safety Committee. Additional information requested. November 11, 2020: Topic again presented to the Product Safety Committee where the recall decision for the additional Atlas and Atlas Cross Sport vehicles was made (524 vehicles added for USA market). Description of Remedy : Description of Remedy Program : At no cost to customers, the front driver and passenger seats will be inspected. If an affected part is found, the seatback frame will be replaced. Neither Audi nor Volkswagen will offer a reimbursement program under this recall because the affected vehicles are still within the factory warranty period. How Remedy Component Differs from Recalled Component : The remedy component(s) have the proper welds present; the recalled components do not. If an affected part is found, a new seatback frame will be installed. Affected Audi part numbers – seatback frame: 80A 881 045* 80A 881 046* Affected Volkswagen part numbers – seatback frame: 3QF.881.045* 3QF.881.046* 5QN.881.045* 5QN.881.046* 5QM.881.046* 5QM.881.045* Identify How/When Recall Condition was Corrected in Production : No production change. After identifcation of the issue on July 15th, the Tier 1 and Tier 2 suppliers implemented a 100% monitoring process in production. Recall Schedule : Description of Recall Schedule : Dealers and owners: Notifications will take place on or before October 25, 2020 Planned Dealer Notification Date : OCT 25, 2020 – OCT 25, 2020 Planned Owner Notification Date : OCT 25, 2020 – OCT 25, 2020 * NR – Not Reported

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