Recall Safety Recall 74E3 Passenger Occupant Detection System (PODS) – 2017-2020 Audi

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 1 of 48 Safety Recall Code: 74E3 REVISION Subject Passenger Occupant Detection System (PODS) Release Date April 23, 2022 REVISION SUMMARY Added instructions in Section C and Appendix A in the event fault B1022F0 does not clear NOTE: Updated areas in this document are indicated by an orange bar in the right margin Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2017 2020 A4 ALLROAD 8,335 USA 2017 2020 A4 SEDAN 115,078 USA 2018 2020 A5 CABRIOLET 10,969 USA 2018 2020 A5 COUPE 9,773 USA 2018 2020 A5 SPORTBACK 28,389 USA 2018 2019 RS5 COUPE 2,276 USA 2019 2019 RS5 SPORTBACK 3,039 USA 2018 2020 S4 SEDAN 9,617 USA 2018 2020 S5 CABRIOLET 3,951 USA 2018 2020 S5 COUPE 4,154 USA 2018 2020 S5 SPORTBACK 12,751 CAN 2017 2020 A4 ALLROAD 2,320 CAN 2017 2020 A4 SEDAN 17,677 CAN 2018 2019 A5 CABRIOLET 452 CAN 2018 2019 A5 COUPE 1,638 CAN 2018 2020 A5 SPORTBACK 4,291 CAN 2018 2019 RS5 COUPE 438 CAN 2019 2019 RS5 SPORTBACK 619 CAN 2018 2019 S4 SEDAN 1,997 CAN 2018 2020 S5 CABRIOLET 486 CAN 2018 2019 S5 COUPE 1,360 CAN 2018 2020 S5 SPORTBACK 3,829 Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description The affected vehicles are equipped with a passenger occupant detection system (also known as BodySense) in the front passenger seat. On these vehicles, the system is integrated in the seat heating and controls the activation of the front passenger airbag. The seat heating is connected to the BodySense control unit under the front passenger seat via a wire. If the wire has a contact fault, it may cause the passenger occupant detection system (PODS) to detect The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi Group of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 2 of 48 a malfunction and switch off the passenger airbag even though the seat may be occupied. As designed, a warning light in the instrument panel comes on together with an acoustic warning sound and an error message is displayed in the instrument cluster. The airbag indicator light shows “passenger airbag off”. In the event of a crash, there would be an increased risk of injury to the occupant seated in the front passenger seat if the passenger airbag is switched off/not working. Corrective Action Depending on the seat type, the seat heating mats including the connecting cable or the entire seat cover including the connecting cable will be replaced. Precautions Should a malfunction occur, vehicle occupants will be alerted of a PODS system problem by illumination of the airbag warning light, an acoustic warning sound, an error message displayed in the instrument cluster and by the status of the Passenger Airbag OFF indicator light. If this happens, customers are advised to contact an authorized Audi dealer without delay to have the vehicle inspected/repaired. Code Visibility On or about January 21, 2022, the campaign code was applied to affected vehicles. Owner Notification Owner notification took place in January 2022. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi Group of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 3 of 48 Parts Information Parts Control Type: VIN to Order If parts are needed to support a vehicle repair:  US Dealers – use AVA  CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order Parts Control Type: Upper Order Limit Parts will be managed with a weekly Upper Order Limit. Please see Parts On Command (POC) for your Upper Order Limit quantity. Initial Allocation: YES Dealers will be sent an initial allocation of the part numbers below prior to customer notification. If no initial allocation was received, please reference the Repair Projection Tool (below) to view your potential VIN population. 8W0-963-556-C 8W0-963-556-A 8W0-963-556 N -015-261-2 Repair Projection Tool: (right click to open) Criteria Quantity Part Number P.O.C. Part Description Ordering Method (see description above) 5D 1 8W0-881-406-A 25D SEAT COVER VIN to Order 4Q 1 8W0-963-556-C HEAT ELEMT UOL 2D 1 8W0-963-556-A HEAT ELEMT UOL 1A 1 8W0-963-556 HEAT ELEMT UOL VT 1 8W7-881-406-J MTV SEAT COVER VIN to Order TV 1 8W0-881-406 MTV SEAT COVER VIN to Order NG 1 8W7-881-406-J KGN SEAT COVER VIN to Order LG 1 8W7-881-406-J KGL SEAT COVER VIN to Order ID 1 8W0-881-406-AH IID SEAT COVER VIN to Order IB 1 8W0-881-406-AH IIB SEAT COVER VIN to Order GN 1 8W0-881-406 KGN SEAT COVER VIN to Order GL 1 8W0-881-406 KGL SEAT COVER VIN to Order D5 1 8W7-881-406-D 25D SEAT COVER VIN to Order DZ 1 8W0-881-406-AH IDZ SEAT COVER VIN to Order DI 1 8W7-881-406-AE IIJ SEAT COVER VIN to Order II 1 8W7-881-406-AE IID SEAT COVER VIN to Order IJ 1 8W0-881-406-AH IIJ SEAT COVER VIN to Order 1D 1 8W0-963-556-A HEAT ELEMT UOL 1 8W0-881-361-C PADDING VIN to Order ALL Varies N -015-261-2 CLAMP UOL The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi Group of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 4 of 48 NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 5 of 48 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.  Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure. Service Number 74E3 Damage Code 0099 Parts Vendor Code 002 Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark SEAT HEATER* or SEAT COVER* as causal part Vehicle Wash/Loaner Do not claim wash/loaner under this action Criteria I.D. 4Q Remove front seat, remove passenger seat covering and install new seat heater element (sensor mat) LABOR Labor Op Time Units Description 6956 55 99 200 Replace seat heater element 2706 89 50 10 Connect battery charger 0150 00 00 Time stated on diagnostic protocol Clear repair related faults and perform PODS basic settings PARTS Quantity Part Number Description 1.00 8W0963556C HEAT ELEMT* Up to 29 N 0152612 CLAMP OUTSIDE MATERIAL Quantity Part Number Description AMOUNT 1.00 TIEWRAP Tie Wrap $0.50 Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 6 of 48 Criteria I.D. 2D Remove front seat, remove passenger seat covering and install new seat heater element (sensor mat) LABOR Labor Op Time Units Description 6956 55 99 200 Replace seat heater element 2706 89 50 10 Connect battery charger 0150 00 00 Time stated on diagnostic protocol Clear repair related faults and perform PODS basic settings PARTS Quantity Part Number Description 1.00 8W0963556A HEAT ELEMT* Up to 29 N 0152612 CLAMP OUTSIDE MATERIAL Quantity Part Number Description AMOUNT 1.00 TIEWRAP Tie Wrap $0.50 Criteria I.D. 1A Remove front seat, remove passenger seat covering and install new seat heater element (sensor mat) LABOR Labor Op Time Units Description 6956 55 99 200 Replace seat heater element 2706 89 50 10 Connect battery charger 0150 00 00 Time stated on diagnostic protocol Clear repair related faults and perform PODS basic settings PARTS Quantity Part Number Description 1.00 8W0963556 HEAT ELEMT* Up to 29 N 0152612 CLAMP OUTSIDE MATERIAL Quantity Part Number Description AMOUNT 1.00 TIEWRAP Tie Wrap $0.50 Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 7 of 48 Criteria I.D. 5D Remove front seat, remove passenger seat covering and install new seat covering with heater element (sensor mat) LABOR Labor Op Time Units Description 6956 56 99 210 Replace seat cover 2706 89 50 10 Connect battery charger 0150 00 00 Time stated on diagnostic protocol Clear repair related faults and perform PODS basic settings PARTS Quantity Part Number Description 1.00 8W0881406A 25D SEAT COVER* Up to 29 N 0152612 CLAMP OUTSIDE MATERIAL Quantity Part Number Description AMOUNT 1.00 TIEWRAP Tie Wrap $0.50 Criteria I.D. VT Remove front seat, remove passenger seat covering and install new seat covering with heater element (sensor mat) LABOR Labor Op Time Units Description 6956 56 99 210 Replace seat cover 2706 89 50 10 Connect battery charger 0150 00 00 Time stated on diagnostic protocol Clear repair related faults and perform PODS basic settings PARTS Quantity Part Number Description 1.00 8W7881406J MTV SEAT COVER* Up to 29 N 0152612 CLAMP OUTSIDE MATERIAL Quantity Part Number Description AMOUNT 1.00 TIEWRAP Tie Wrap $0.50 Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 8 of 48 Criteria I.D. TV Remove front seat, remove passenger seat covering and install new seat covering with heater element (sensor mat) LABOR Labor Op Time Units Description 6956 56 99 210 Replace seat cover 2706 89 50 10 Connect battery charger 0150 00 00 Time stated on diagnostic protocol Clear repair related faults and perform PODS basic settings PARTS Quantity Part Number Description 1.00 8W0881406 MTV SEAT COVER* Up to 29 N 0152612 CLAMP OUTSIDE MATERIAL Quantity Part Number Description AMOUNT 1.00 TIEWRAP Tie Wrap $0.50 Criteria I.D. NG Remove front seat, remove passenger seat covering and install new seat covering with heater element (sensor mat) LABOR Labor Op Time Units Description 6956 56 99 210 Replace seat cover 2706 89 50 10 Connect battery charger 0150 00 00 Time stated on diagnostic protocol Clear repair related faults and perform PODS basic settings PARTS Quantity Part Number Description 1.00 8W7881406J KGN SEAT COVER* Up to 29 N 0152612 CLAMP OUTSIDE MATERIAL Quantity Part Number Description AMOUNT 1.00 TIEWRAP Tie Wrap $0.50 Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 9 of 48 Criteria I.D. LG Remove front seat, remove passenger seat covering and install new seat covering with heater element (sensor mat) LABOR Labor Op Time Units Description 6956 56 99 210 Replace seat cover 2706 89 50 10 Connect battery charger 0150 00 00 Time stated on diagnostic protocol Clear repair related faults and perform PODS basic settings PARTS Quantity Part Number Description 1.00 8W7881406J KGL SEAT COVER* Up to 29 N 0152612 CLAMP OUTSIDE MATERIAL Quantity Part Number Description AMOUNT 1.00 TIEWRAP Tie Wrap $0.50 Criteria I.D. ID Remove front seat, remove passenger seat covering and install new seat covering with heater element (sensor mat) LABOR Labor Op Time Units Description 6956 56 99 210 Replace seat cover 2706 89 50 10 Connect battery charger 0150 00 00 Time stated on diagnostic protocol Clear repair related faults and perform PODS basic settings PARTS Quantity Part Number Description 1.00 8W0881406AHIID SEAT COVER* Up to 29 N 0152612 CLAMP OUTSIDE MATERIAL Quantity Part Number Description AMOUNT 1.00 TIEWRAP Tie Wrap $0.50 Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 10 of 48 Criteria I.D. IB Remove front seat, remove passenger seat covering and install new seat covering with heater element (sensor mat) LABOR Labor Op Time Units Description 6956 56 99 210 Replace seat cover 2706 89 50 10 Connect battery charger 0150 00 00 Time stated on diagnostic protocol Clear repair related faults and perform PODS basic settings PARTS Quantity Part Number Description 1.00 8W0881406AHIIB SEAT COVER* Up to 29 N 0152612 CLAMP OUTSIDE MATERIAL Quantity Part Number Description AMOUNT 1.00 TIEWRAP Tie Wrap $0.50 Criteria I.D. GN Remove front seat, remove passenger seat covering and install new seat covering with heater element (sensor mat) LABOR Labor Op Time Units Description 6956 56 99 210 Replace seat cover 2706 89 50 10 Connect battery charger 0150 00 00 Time stated on diagnostic protocol Clear repair related faults and perform PODS basic settings PARTS Quantity Part Number Description 1.00 8W0881406 KGN SEAT COVER* Up to 29 N 0152612 CLAMP OUTSIDE MATERIAL Quantity Part Number Description AMOUNT 1.00 TIEWRAP Tie Wrap $0.50 Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 11 of 48 Criteria I.D. GL Remove front seat, remove passenger seat covering and install new seat covering with heater element (sensor mat) LABOR Labor Op Time Units Description 6956 56 99 210 Replace seat cover 2706 89 50 10 Connect battery charger 0150 00 00 Time stated on diagnostic protocol Clear repair related faults and perform PODS basic settings PARTS Quantity Part Number Description 1.00 8W0881406 KGL SEAT COVER* Up to 29 N 0152612 CLAMP OUTSIDE MATERIAL Quantity Part Number Description AMOUNT 1.00 TIEWRAP Tie Wrap $0.50 Criteria I.D. D5 Remove front seat, remove passenger seat covering and install new seat covering with heater element (sensor mat) LABOR Labor Op Time Units Description 6956 56 99 210 Replace seat cover 2706 89 50 10 Connect battery charger 0150 00 00 Time stated on diagnostic protocol Clear repair related faults and perform PODS basic settings PARTS Quantity Part Number Description 1.00 8W7881406D 25D SEAT COVER* Up to 29 N 0152612 CLAMP OUTSIDE MATERIAL Quantity Part Number Description AMOUNT 1.00 TIEWRAP Tie Wrap $0.50 Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 12 of 48 Criteria I.D. DZ Remove front seat, remove passenger seat covering and install new seat covering with heater element (sensor mat) LABOR Labor Op Time Units Description 6956 56 99 210 Replace seat cover 2706 89 50 10 Connect battery charger 0150 00 00 Time stated on diagnostic protocol Clear repair related faults and perform PODS basic settings PARTS Quantity Part Number Description 1.00 8W0881406AHIDZ SEAT COVER* Up to 29 N 0152612 CLAMP OUTSIDE MATERIAL Quantity Part Number Description AMOUNT 1.00 TIEWRAP Tie Wrap $0.50 Criteria I.D. DI Remove front seat, remove passenger seat covering and install new seat covering with heater element (sensor mat) LABOR Labor Op Time Units Description 6956 56 99 210 Replace seat cover 2706 89 50 10 Connect battery charger 0150 00 00 Time stated on diagnostic protocol Clear repair related faults and perform PODS basic settings PARTS Quantity Part Number Description 1.00 8W7881406AEIIJ SEAT COVER* Up to 29 N 0152612 CLAMP OUTSIDE MATERIAL Quantity Part Number Description AMOUNT 1.00 TIEWRAP Tie Wrap $0.50 Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 13 of 48 Criteria I.D. II Remove front seat, remove passenger seat covering and install new seat covering with heater element (sensor mat) LABOR Labor Op Time Units Description 6956 56 99 210 Replace seat cover 2706 89 50 10 Connect battery charger 0150 00 00 Time stated on diagnostic protocol Clear repair related faults and perform PODS basic settings PARTS Quantity Part Number Description 1.00 8W7881406AEIID SEAT COVER* Up to 29 N 0152612 CLAMP OUTSIDE MATERIAL Quantity Part Number Description AMOUNT 1.00 TIEWRAP Tie Wrap $0.50 Criteria I.D. IJ Remove front seat, remove passenger seat covering and install new seat covering with heater element (sensor mat) LABOR Labor Op Time Units Description 6956 56 99 210 Replace seat cover 2706 89 50 10 Connect battery charger 0150 00 00 Time stated on diagnostic protocol Clear repair related faults and perform PODS basic settings PARTS Quantity Part Number Description 1.00 8W0881406AHIIJ SEAT COVER* Up to 29 N 0152612 CLAMP OUTSIDE MATERIAL Quantity Part Number Description AMOUNT 1.00 TIEWRAP Tie Wrap $0.50 Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 14 of 48 Criteria I.D. 1D Remove front seat, remove passenger seat covering and install new seat heater element (sensor mat) onto new seat cushion LABOR Labor Op Time Units Description 6956 57 99 200 Replace seat heater element 2706 89 50 10 Connect battery charger 0150 00 00 Time stated on diagnostic protocol Clear repair related faults and perform PODS basic settings PARTS Quantity Part Number Description 1.00 8W0963556A HEAT ELEMT* 1.00 8W0881361C PADDING Up to 29 N 0152612 CLAMP OUTSIDE MATERIAL Quantity Part Number Description AMOUNT 1.00 TIEWRAP Tie Wrap $0.50 The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 15 of 48 Customer Letter Example (USA) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 21V874 Subject: Safety Recall 74E3 – Passenger Occupant Detection System (PODS) Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2017-2020 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The affected vehicles are equipped with a passenger occupant detection system (also known as BodySense) in the front passenger seat. On these vehicles, the system is integrated in the seat heating and controls the activation of the front passenger airbag. The seat heating is connected to the BodySense control unit under the front passenger seat via a wire. If the wire has a contact fault, it may cause the passenger occupant detection system (PODS) to detect a malfunction and switch off the passenger airbag even though the seat may be occupied. As designed, a warning light in the instrument panel comes on together with an acoustic warning sound and an error message is displayed in the instrument cluster. The airbag indicator light shows “passenger airbag off”. In the event of a crash, there would be an increased risk of injury to the occupant seated in the front passenger seat if the passenger airbag is switched off/not working. What will we do? To correct this defect, your authorized Audi dealer will replace parts of the PODS in your vehicle. Depending on the seat type, the seat heating mats including the connecting cable or the entire seat cover including the connecting cable will be replaced This work will take about three hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Your authorized Audi dealer can begin repairing vehicles under this recall on January 21, 2022. Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Precautions you should take Should a malfunction occur, vehicle occupants will be alerted of a PODS system problem by illumination of the airbag warning light, an acoustic warning sound, an error message displayed in the instrument cluster and by the status of the Passenger Airbag OFF indicator light. If this happens, customers are advised to contact an authorized Audi dealer without delay to have the vehicle inspected/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Reimbursement of Expenses If you have previously paid for repairs relating to the condition described in this letter, the enclosed form explains how to request reimbursement. We would be pleased to review your reimbursement request. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424- 9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 16 of 48 Customer Letter Example (Canada) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> Transport Canada Recall: 2021-688 Subject: Safety Recall 74E3 – Passenger Occupant Detection System (PODS) Dear Audi Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The affected vehicles are equipped with a passenger occupant detection system (also known as BodySense) in the front passenger seat. On these vehicles, the system is integrated in the seat heating and controls the activation of the front passenger airbag. The seat heating is connected to the BodySense control unit under the front passenger seat via a wire. If the wire has a contact fault, it may cause the passenger occupant detection system (PODS) to detect a malfunction and switch off the passenger airbag even though the seat may be occupied. As designed, a warning light in the instrument panel comes on together with an acoustic warning sound and an error message is displayed in the instrument cluster. The airbag indicator light shows “passenger airbag off”. In the event of a crash, there would be an increased risk of injury to the occupant seated in the front passenger seat if the passenger airbag is switched off/not working. What will we do? To correct this defect, your authorized Audi dealer will replace parts of the PODS in your vehicle. Depending on the seat type, the seat heating mats including the connecting cable or the entire seat cover including the connecting cable will be replaced This work will take about three hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Your authorized Audi dealer can begin repairing vehicles under this recall on January 21, 2022. Please contact your authorized Audi dealer without delay to schedule this recall repair. Precautions you should take Should a malfunction occur, vehicle occupants will be alerted of a PODS system problem by illumination of the airbag warning light, an acoustic warning sound, an error message displayed in the instrument cluster and by the status of the Passenger Airbag OFF indicator light. If this happens, customers are advised to contact an authorized Audi dealer without delay to have the vehicle inspected/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Reimbursement of Expenses If you have previously paid for repairs relating to the condition described in this letter, the enclosed form explains how to request reimbursement. We would be pleased to review your reimbursement request. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 17 of 48 Repair Overview Criteria Repair 4Q Install new passenger seat heater element (PODS sensor mat) over original element 2D 1A 5D VT TV Install new passenger seat heater element (PODS sensor mat) integrated with new seat cover. NG LG ID IB GN GL D5 DZ DI II IJ 1D Install new passenger seat heater element (PODS sensor mat) onto new seat cushion. NOTE This repair addresses the following faults that could be potentially stored in the airbag control module:  B1225F1: Passive occupant detection system mat Shield wire, open circuit  B12251B: Passive occupant detection system mat, Resistance too high NOTE  These repair instructions may differ from the labor operations and labor times listed in ELSA.  Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.  This procedure must be read in its entirety prior to performing the repair.  Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.  Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.  When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 18 of 48 Required Tools Battery Tester/Charger – GRX3000VAS- (or equivalent) Diagnostic Tester -VAS6150X- (or equivalent) Trim Removal Wedge -3409- (or equivalent) Universal Vehicle Protector -VAS871001- (or equivalent) Engine and Transmission Holder -VAS6095AEngine/ Transmission Holder – Seat Repair Fixture -VAS6136- Airbag Lockout Adapter -VAS6282- Backrest Panel Tool -3370- Upholstery Clip Pliers -VAG1634B- (or equivalent) Pry lever -80-200- (or equivalent) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 19 of 48 Repair Instruction Section A – Check for Previous Repair  Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order.  Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.  Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date <arrow 3>. The oldest should be performed first.  All Safety Recalls must be completed prior to completing this campaign.  Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 20 of 48 Section B – Repair Procedure Remove belt end fitting:  Unclip the cover <1> on the belt relay <arrows> and fold it upward.  Release the spring catches <2> by inserting a small screwdriver in the opening in the spring <arrow>.  Slide the belt end fitting <3> downward and disengage at the pin <1>. CAUTION  The spring <2> can bend if removed incorrectly. Replace the three-point seat belt if the spring is bent or distorted. Damage to the seat belt is not covered under this action.  Only move the spring <2> far enough to unlock the tab on the spring. Do not overextend the spring. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 21 of 48 Remove passenger front seat:  Push the headrest into the lowest position.  Move the front seat all the way forward and up.  Remove rear bolts <3 and 4> from the seat rail.  Move the front seat all the way to the rear in its highest position.  Remove the front bolts <1 and 2> from the seat rail. Position seat for removal:  Move seat to its highest position.  Move seat toward the rear so the front hole <arrow> for the seat frame bolt can be accessed (as shown).  Ensure the rear holes for the seat frame bolts can also be accessed.  Disconnect the connectors from the connector station in the floor. Connect the Airbag Lockout Adapter -VAS6282- to the thorax airbag connector. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 22 of 48 Install -VAS871001-:  To protect the sill panel before removing the front seat, install the Universal Vehicle Protector -VAS871001- <as shown>.  Carefully remove the front seat from the vehicle. NOTE Due to the weight and size of the front passenger seat, assistance from a second technician may be helpful in removing the seat. Attach seat to -VAS6136-:  Attach the Seat Repair Fixture -VAS6136- to the Engine and Transmission Holder -VAS6095-.  Fasten the front seat onto the Seat Repair Fixture -VAS6136-. NOTE The seat rail trim may have to be removed in order to secure the front outer rail to the fixture. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 23 of 48 Remove seat rail trim:  Move the front seat into its highest position.  Remove the threaded stud <3> and remove the expanding clip <2> from the center seat rail cover <1>.  Carefully release the rear hooks on the seat rail using a screwdriver <arrow>.  Slide the center seat rail cover <1> in the direction of travel and remove it. Remove seat height adjuster handle (MANUAL seats):  Move the front seat all the way forward and up.  Remove the handle for the seat height adjustment to the side from the seat <arrow> using the -3409-. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 24 of 48 TIP If the handle cannot be removed, proceed as follows:  Slide the <3409> between the handle <1> and the seat side trim <2>.  To protect the seat side trim, place a cloth <3> between the trim panel and -T10055- before positioning the tool.  Position the -T10055- as shown on the lever and remove the lever from the seat <arrow>. Remove backrest adjustment hand wheel (MANUAL seats):  Turn the seat back adjustment wheel <1> until one catch is visible from behind <arrow A>. Use a flashlight if necessary.  Using the Assembly Tool -3399-, carefully pry the adjustment wheel off the seat <direction of arrow B>.  Turn the seat back adjustment wheel 120° further and repeat the process.  Remove the seat back adjustment wheel. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 25 of 48 Remove sill side seat trim (standard/sport seat):  Remove the expanding rivet (or bolt) <2>.  Disengage the inner front bracket <arrow> on the seat side trim upward.  Pull out the seat side trim <1> upward.  Bend tab <arrow> back to its original position.  Equipped on some models: disconnect the connectors: <1 and 2>: Front Passenger Seat Adjustment Control Head -E471- <3>: Front Passenger Seat Switch Module -E664-  Free up the wiring harness.  Remove the seat side trim on side sill side. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 26 of 48 Remove sill side seat trim (standard/sport seat):  Remove the expanding rivet <3> from the seat side trim on side sill side.  Release the hook <1> using a screwdriver and remove the seat side trim.  Remove the seat side trim <2> upward from the brackets <arrows>.  Disengage the rear seat side trim on side sill side from the backrest hinge and the seat pan.  Bend tabs <1> back to their original position.  Disconnect the connectors: <1> Front Passenger Seat Adjustment Control Head -E471- <2> Front Passenger Massage Function Button -E671- <3> Front Passenger Seat Switch Module -E664-  Free up the wiring harness.  Remove the seat side trim on side sill side. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 27 of 48 Remove seat trim bracket:  Remove the expanding rivet (or bolt) <2>.  Remove the bolts <arrows> and the bracket <1>. Remove tunnel side seat trim:  Remove the expanding rivet <1>.  Press down the tab <arrow> at the inside of the seat rail.  Remove the seat side trim on the tunnel side <2>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 28 of 48 Remove PODS Control Module:  Remove the bolt <2>.  Disengage the control module <1> from the bracket <arrow>.  Disconnect the connectors <3 and 4> from the control module by pressing the release.  Set the PODS control module aside. Free up wiring harness:  Loosen nut <arrow> and free up the wire.  Unclip lock <3> and open the front cable holder <1>.  Remove the cable holder from the corrugated tube <2>.  Cut cable tie <4>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 29 of 48  Using a small, flat-blade screwdriver (or equivalent), open the rear wiring bracket <arrow A>.  Remove the corrugated tube <arrow B> from the bracket.  Remove the outer corrugated tubes from the wiring harness. TIP To aid in proper reassembly, the wiring harness should be marked with a paint pen, masking tape, etc. to mark the position of the corrugated tube. NOTE  Take photos of wiring harness location prior to removal.  Mark the location of each removed wiring harness clip.  There may be slight variations of harness routing depending on vehicle equipment. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 30 of 48  Disconnect the connectors <1, 2 and 3>.  Unclip and free up the wiring harness from the seat pan. Disengage seat depth adjuster cushion (if equipped):  Disconnect the connector <1>.  Release the hooks <arrows>, and fold the retaining plate with cushion and cover toward the rear.  Pay close attention to the routing of the wiring harness. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 31 of 48  Disengage the contour wire on the left and right side from the hooks <A arrows>.  Using the -T40207- or -3370-, disengage the cover clamping strip from the hooks <B arrows>. CAUTION There is a risk of damaging the tabs.  Proceed very carefully when clipping and unclipping.  Gently pulling the molding out of the tabs parallel with the seat frame in the direction of <arrow>, will prevent damage to the tabs. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 32 of 48 SEAT VERSIONS WITH VENTILATED SEAT Vehicles with ventilated seats will be repaired with a kit which includes the seat cover and seat heating element. These vehicles with have one of the following criteria: 5D VT TV NG LG ID II IB GN GL D5 DZ DI IJ The following steps describe removing the seat cover AND cushion. The seat cushion should remain on the seat pan when replacing the seat cover on versions with a ventilated seat. Do not remove the cushion from the seat pan. Ensure the ventilation fan does not separate from the seat cushion during the repair. Disengage seat cover from seat frame and remove seat cushion (standard/sport seat):  Disengage the cover molding <1> using the Backrest Panel Tool -3370- (versions without seat depth adjuster).  Disengage the cover molding <2, 4 and 6> in the front and side areas using the Backrest Panel Tool -3370-.  Disengage the left and right hooks <3 and 5>.  Remove the cover and cushion from the seat pan, while guiding the seat heating wiring harness out at the same time. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 33 of 48 Disengage seat cover from seat frame and remove seat cushion (Super Sport seat):  Disengage the cover molding <1> in the front and side area using the Backrest Panel Tool -3370-.  Disengage the molding <2> on the cover at the back using the Backrest Panel Tool -3370-.  Disengage the tabs <1 and 3> from the bottom of the seat pan.  Equipped on some models: disconnect the connector for seat bolster heating and free up the wires <2>.  Remove seat covering <1> from side bolsters <2>. NOTE The side bolsters do not require removal. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 34 of 48  Disengage the molding <2> at the bottom of the bracket on the seat pan.  Repeat this procedure on the opposite side.  Loosen the cushion with the cover <1> from the seat pan and remove carefully under the backrest forward <arrows>.  Remove the cover and cushion from the seat pan while guiding the seat heating wiring harness out. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 35 of 48 SEAT VERSIONS WITH VENTILATED SEAT Vehicles with ventilated seats will be repaired with a kit which includes the seat cover and seat heating element. These vehicles with have one of the following criteria: 5D VT TV NG LG ID II IB GN GL D5 DZ DI IJ The following instructions can be used for removal of the seat cover. Instead of installing a new seat heating element, simply install the new repair kit complete with seat cover and seat heating element. Separate seat cover from seat cushion:  Remove cover <1> from the cushion <2> and cut upholstery clips <3> using pliers <4>. NOTE The number of clips varies based on seat style:  Standard seat = approx. 29 clamps  Sport seat = approx. 22 clamps  Super Sport seat = approx. 5 clamps While cutting these clips, some fragments may remain attached to the seat cover and cushion. ALL fragments of the old clips MUST be removed from the seat cover and cushion prior to reassembling the seat.  Versions with ventilated seats: o Proceed to reinstalling seat cover. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 36 of 48 Prepare seat cushion for new seat heating element: NOTE Not required for ventilated seats or versions without seat heating. Vehicles without seat heating require a new seat heating element to be installed on a new cushion.  Do not remove the old seat heating element. The new seat heating element will be installed over the old one.  The wiring harness of the old seat heating element will be cut in the area of the <circle>.  Cut the wiring harness along the area shown. NOTE Not required for ventilated seats or versions without seat heating. CAUTION For vehicles with standard seats, only cut the wiring harness for the center seat cushion. DO NOT cut the harness for the side bolster seat heating elements!! NOTE Not required for ventilated seats or versions without seat heating. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 37 of 48 NOTE Not required for ventilated seats or versions without seat heating.  Ensure the harness is cut so the exposed wires are far enough away from the opening <arrow>. This will prevent damage to the new wiring harness. NOTE Not required for ventilated seats or versions without seat heating.  Place a piece of cloth tape <arrow> over the exposed wires. If necessary, use more than one layer. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 38 of 48 Install new seat heater element: SEAT VERSIONS WITHOUT SEAT HEATER Vehicles without seat heaters will be repaired by installing a new seat heater element onto a new seat cushion. These vehicles are identified with Criteria 1D. The following instructions can be used for installing a new seat heater element onto the new seat cushion.  Feed the wiring harness through the opening in the seat cushion.  Peel off the protective backing and place the new seat heating element <1> directly over the existing seat heating element.  Ensure there are no wrinkles or large air pockets between the seat heating element and the seat cushion.  Ensure the fabric is pressed evenly into the valley <2> of the seat cushion. NOTE Standard seat shown. Installing seat heater element on Sport and Super Sport seats is similar. Criteria Part Number Description 4Q 8W0-963-556-C Heating Element 2D 8W0-963-556-A Heating Element 1A 8W0-963-556 Heating Element 1D 8W0-963-556-A Heating Element 8W0-881-361-C Seat Cushion The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 39 of 48 Reinstall seat cover:  Installation is the reverse order of removal. Versions with ventilated seats Criteria Part Number 5D 8W0-881-406-A 25D VT 8W7-881-406-J MTV TV 8W0-881-406 MTV NG 8W7-881-406-J KGN LG 8W7-881-406-J KGL ID 8W0-881-406-AH IID IB 8W0-881-406-AH IIB GN 8W0-881-406 KGN GL 8W0-881-406 KGL D5 8W7-881-406-D 25D DZ 8W0-881-406-AH IDZ DI 8W7-881-406-AE IIJ II 8W7-881-406-AE IID IJ 8W0-881-406-AH IIJ  Start at the center rows and work outward using Upholstery Clip Pliers -VAG1634B-. Part Number Part Description N -015-261-2 Upholstery Clamps CAUTION Ensure the seat heater is not damaged/pinched when installing clamps. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 40 of 48  Prior to fully clamping the upholstery clips closed, be sure each upholstery clip engages BOTH the webbing on the bottom side of the seat cover AND the fastening wire molded into the seat cushion as shown <circle>. Reinstall seat cushion:  Installation is the reverse order of removal.  Versions with Super Sport seats: ensure the side bolsters <1> are fully installed over the seat frame at <arrows>.  Ensure seat foam <arrows> is fully engaged over the rear of the seat pan <1>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 41 of 48  Engage the seat cover molding onto the seat pan in the reverse order of removal. NOTE Standard seat shown. Procedure for Sport and Super Sport seats is similar. Reinstall seat depth adjuster (if equipped):  Installation is the reverse order of removal.  Connect and secure connector <1>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 42 of 48 Reconnect wiring harness:  Reference previously made marks and photos and secure wiring harness.  Reconnect all connectors. Reinstall ground cable:  Position ground cable as shown and torque nut <arrow> to 1.5 Nm.  DO NOT OVERTIGHTEN. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 43 of 48 Reinstall PODS Control Module:  Installation is the reverse order of removal.  Torque nut <2> to 1.5 Nm.  Connect connectors <3> and <4>. Re-secure seat wiring harness:  Install new tie wrap <1>. NOTE Any suitable tie wrap, which is similar in width to the original, can be used.  Install both corrugated tubes <2>.  Install cable holder <3>.  Install and secure cable holder <1>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 44 of 48 Reinstall seat trim brackets and seat trim:  Installation is the reverse order of removal.  Connect and secure seat adjustment electrical connectors.  Torque fasteners for seat trim bracket to 7.5 Nm. Reinstall seat:  Place seat inside vehicle. WARNING Before handling pyrotechnic components (for example, connecting the connector), the person handling it must “discharge static electricity”. This can be done by touching the door striker, for example. CAUTION The ignition must be switched off before connecting airbag connector.  Disconnect the -VAS6282- from the thorax airbag harness connector.  Reconnect connectors.  Torque seat bolts to 50 Nm.  Reinstall seat rail end covers in the reverse order of removal. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 45 of 48 Reinstall belt end fitting:  Installation is the reverse order of removal. Proceed to Section C Section C – PODS Basic Settings  Connect a battery maintainer.  Switch the ignition ON.  Connect the VAS tester to the vehicle.  Using ODIS, perform a complete GFF scan of the vehicle.  Select the Guided Functions menu for 0015 – Airbag Control Module.  Perform the test plan “J706 – Seat Occupied Recognition Ctrl. Mo., basic setting”.  Follow the on screen prompts.  Exit GFF. TIP Repair related faults stored in the airbag control module may have to be cleared prior to performing PODS basic settings. NOTE If fault B1022F0 will not clear after the basic settings are successful, refer to Appendix A for troubleshooting steps. Proceed to Section D The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 46 of 48 Section D – Campaign Completion Stamp Item#: AUD4927ENG -ORItem # AUD4927FRE  Once the campaign has been completed, the technician should stamp the repair order.  Stamps are available for ordering through the Compliance Label Ordering Portal.  Proceed to Section E Section E – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 47 of 48 Appendix A – Fault B1022F0 Troubleshooting Steps If the PODS basic setting test plan is successful, and fault B1022F0 returns when exiting ODIS, the following steps will aid in getting the fault to clear.  Adjust the front passenger seat as described in the followign steps.  Ensure the 12V battery maintainer is installed.  After all adjustments have been made, run the test plan for the B1022F0 fault. The test plan will re-populate the PODS basic setting test plan.  If the B1022F0 returns again after completing the PODS basic setting test plan, minor adjustments may need to be made to the seat backrest position or the seat front/back position.  Set backrest angle to approximately 81°.  Set seat height to 50 mm.  The measurement is taken at the lower edge of the 4 corner hole to the highest point of the outer seat rail. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. April 2022 74E3 Page 48 of 48  Seat seat bottom angle by adjusting the front of the seat frame height to 90 mm.  The measurement is taken at the lower edge of the seat shell to the lowest point of the outer seat rail.  Set seat forward/back position.  Set seat position all the way back to the rear stop. NOTE If fault B1022F0 still will not clear after the basic settings are successful, minor adjustments to the seat positions may need to be made. For example:  Set seat forward/back position to the full front stop.  Adjust backrest angle +/- 10°. Other known methods of getting the B1022F0 to clear:  Setting the seat’s pinch protection.

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74E3 USA IMPORTANT SAFETY RECALL <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 21V874 Subject: Safety Recall 74E3 – Passenger Occupant Detection System (PODS) Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2017- 2020 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The affected vehicles are equipped with a passenger occupant detection system (also known as BodySense) in the front passenger seat. On these vehicles, the system is integrated in the seat heating and controls the activation of the front passenger airbag. The seat heating is connected to the BodySense control unit under the front passenger seat via a wire. If the wire has a contact fault, it may cause the passenger occupant detection system (PODS) to detect a malfunction and switch off the passenger airbag even though the seat may be occupied. As designed, a warning light in the instrument panel comes on together with an acoustic warning sound and an error message is displayed in the instrument cluster. The airbag indicator light shows “passenger airbag off”. In the event of a crash, there would be an increased risk of injury to the occupant seated in the front passenger seat if the passenger airbag is switched off/not working. What will we do? To correct this defect, your authorized Audi dealer will replace parts of the PODS in your vehicle. Depending on the seat type, the seat heating mats including the connecting cable or the entire seat cover including the connecting cable will be replaced This work will take about two hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Your authorized Audi dealer can begin repairing vehicles under this recall on January 21, 2022. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. IMPORTANT SAFETY RECALL Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Precautions you should take Should a malfunction occur, vehicle occupants will be alerted of a PODS system problem by illumination of the airbag warning light, an acoustic warning sound, an error message displayed in the instrument cluster and by the status of the Passenger Airbag OFF indicator light. If this happens, customers are advised to contact an authorized Audi dealer without delay to have the vehicle inspected/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Reimbursement of Expenses If you have previously paid for repairs relating to the condition described in this letter, the enclosed form explains how to request reimbursement. We would be pleased to review your reimbursement request. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection

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74E3 USA IMPORTANT SAFETY RECALL <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 21V874 Subject: Safety Recall 74E3 – Passenger Occupant Detection System (PODS) Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2017- 2020 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The affected vehicles are equipped with a passenger occupant detection system (also known as BodySense) in the front passenger seat. On these vehicles, the system is integrated in the seat heating and controls the activation of the front passenger airbag. The seat heating is connected to the BodySense control unit under the front passenger seat via a wire. If the wire has a contact fault, it may cause the passenger occupant detection system (PODS) to detect a malfunction and switch off the passenger airbag even though the seat may be occupied. As designed, a warning light in the instrument panel comes on together with an acoustic warning sound and an error message is displayed in the instrument cluster. The airbag indicator light shows “passenger airbag off”. In the event of a crash, there would be an increased risk of injury to the occupant seated in the front passenger seat if the passenger airbag is switched off/not working. What will we do? To correct this defect, your authorized Audi dealer will replace parts of the PODS in your vehicle. Depending on the seat type, the seat heating mats including the connecting cable or the entire seat cover including the connecting cable will be replaced This work will take about two hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Your authorized Audi dealer can begin repairing vehicles under this recall on January 21, 2022. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. IMPORTANT SAFETY RECALL Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Precautions you should take Should a malfunction occur, vehicle occupants will be alerted of a PODS system problem by illumination of the airbag warning light, an acoustic warning sound, an error message displayed in the instrument cluster and by the status of the Passenger Airbag OFF indicator light. If this happens, customers are advised to contact an authorized Audi dealer without delay to have the vehicle inspected/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Reimbursement of Expenses If you have previously paid for repairs relating to the condition described in this letter, the enclosed form explains how to request reimbursement. We would be pleased to review your reimbursement request. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection 74E3 USA IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD <MES AÑO> <NOMBRE DEL CLIENTE> <DIRECCIÓN DEL CLIENTE> <CIUDAD, ESTADO Y CÓDIGO POSTAL DEL CLIENTE> Este aviso se aplica a su vehículo: <MODELO> <MARCA> <LÍNEA>, <VIN> Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA): 21V874 Asunto: Llamado a revisión por seguridad 74E3 – Sistema de detección de ocupantes del asiento del pasajero (PODS) Estimado propietario de un Audi: Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad del Tráfico y Vehículos Motorizados. Audi determinó que hay un defecto relacionado con la seguridad de los vehículos motorizados en ciertos vehículos Audi modelo 2017-2020. Nuestros registros muestran que usted es propietario de un vehículo afectado por esta acción. ¿Cuál es el problema? Los vehículos afectados están equipados con un sistema de detección de ocupantes del asiento del pasajero (también conocido como BodySense) en el asiento delantero del pasajero. En estos vehículos, el sistema está integrado en la calefacción del asiento y controla la activación de la bolsa de aire del pasajero. La calefacción del asiento está conectada con un cable a la unidad de control de BodySense debajo del asiento delantero del pasajero. Si el cable tiene una falla de contacto, puede hacer que el sistema de detección de ocupantes del asiento del pasajero (PODS) detecte un mal funcionamiento y apague la bolsa de aire del pasajero aunque el asiento esté ocupado. Según fue diseñado el sistema, una luz de advertencia se enciende en el panel de instrumentos, se emite un sonido de advertencia y aparece un mensaje de error en el grupo de instrumentos. La luz indicadora de las bolsas de aire muestra “bolsa de aire del pasajero desactivada”. En caso de un choque, habría un mayor riesgo de lesiones para el ocupante sentado en el asiento delantero del pasajero si la bolsa de aire del pasajero está apagada o no funciona. ¿Qué vamos a hacer? Para corregir este defecto, su concesionaria autorizada Audi reemplazará las piezas del PODS de su vehículo. Dependiendo del tipo de asiento, se remplazarán los tapetes calefactores del asiento incluido el cable de conexión o toda la cubierta del asiento incluido el cable de conexión. Este trabajo tardará unas dos horas y se realizará de forma gratuita. Tenga en cuenta que su concesionaria puede necesitar más tiempo para preparar la reparación, así como para adaptar el cronograma diario del taller. ¿Qué debe hacer usted? Su concesionaria autorizada Audi puede empezar a reparar los vehículos afectados por este llamado a revisión el 21 de enero de 2022. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD Comuníquese de inmediato con su concesionaria autorizada Audi para programar esta reparación por llamado a revisión. Para su comodidad, también puede visitar www.audiusa.com y hacer clic en el enlace “Buscar una concesionaria” para ubicar una concesionaria cerca de usted y programar este servicio. ¿Qué precauciones debe tomar? Si ocurre un mal funcionamiento, los ocupantes del vehículo serán alertados de un problema en el sistema PODS, pues se iluminará la luz de advertencia de las bolsas de aire, se emitirá un sonido de advertencia, aparecerá un mensaje de error en el grupo de instrumentos y cambiará estado de la luz indicadora de la bolsa de aire del pasajero a DESACTIVADA. Si esto pasa, se recomienda a los clientes que se comuniquen inmediatamente con una concesionaria Audi autorizada inmediatamente para solicitar la inspección o reparación del vehículo. Vehículos en arrendamiento y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo que se identifica en esta acción, la ley requiere que le reenvíe esta carta inmediatamente por first-class mail al arrendatario en un plazo de diez (10) días a partir de que la reciba. Si cambió de dirección o vendió el vehículo, llene la tarjeta prepagada de respuesta del propietario que se adjunta a esta carta y envíenosla por correo para poder actualizar nuestros registros. Reembolso de gastos Si ya pagó las reparaciones relacionadas con el defecto que se describe en esta carta, el formulario adjunto explica cómo solicitar el reembolso. Con gusto revisaremos su solicitud de reembolso. ¿Hay algo más en lo que le podamos ayudar? Si su concesionaria autorizada de Audi no logra o no puede completar este trabajo de forma gratuita en un plazo razonable, comuníquese con el área de Experiencia del cliente de Audi al 1-800-253-2834 o mediante nuestra página “Contáctenos” en www.audiusa.com. Verificar si hay alguna campaña de servicio y llamado a revisión vigente relacionada con su vehículo Para verificar la elegibilidad de su vehículo para reparación de conformidad con esta o cualquier otra campaña de servicio o llamado a revisión, visite la herramienta de Búsqueda de campañas de servicio o llamado a revisión en www.audiusa.com e ingrese su Número de identificación del vehículo (VIN). Si aún no queda satisfecho, puede presentar una queja ante: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; o puede llamar a la línea directa sin costo sobre seguridad de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153); o puede visitar la página http://www.safercar.gov. Lamentamos cualquier inconveniente que este asunto le pueda ocasionar; sin embargo, tomamos esta medida para ayudar a garantizar su seguridad y satisfacción continua con el vehículo. Atentamente, Protección al cliente de Audi

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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 74E3_DLR_ADV Advance Notice – Safety Recall 74E3/ Passenger Occupant Detection System (PODS) This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: November 23, 2021 Issue: The affected vehicles are equipped with a passenger occupant detection system (also known as Body Sense) in the front passenger seat. On these vehicles, the system is integrated in the seat heating and controls the activation of the front passenger airbag. The seat heating is connected to the Body Sense control unit under the front passenger seat via a wire. If the wire has a contact fault, it may cause the passenger occupant detection system (PODS) to detect a malfunction and switch off the passenger airbag even though the seat may be occupied. As designed, a warning light in the instrument panel comes on together with an acoustic warning sound and an error message is displayed in the instrument cluster. The airbag indicator light shows “passenger airbag off”. In the event of a crash, there would be an increased risk of injury to the occupant seated in the front passenger seat if the passenger airbag is switched off/not working. Precautions Should a malfunction occur, vehicle occupants will be alerted of a PODS system problem by illumination of the airbag warning light, an acoustic warning sound, an error message displayed in the instrument cluster and by the status of the Passenger Airbag OFF indicator light. If this happens, customers are advised to contact an authorized Audi dealer without delay to have the vehicle inspected/repaired. Repair: • REPAIR NOT YET AVAILABLE • Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2017 2020 A4 ALLROAD 8,335 USA 2017 2020 A4 SEDAN 115,078 USA 2018 2020 A5 CABRIOLET 10,969 USA 2018 2020 A5 COUPE 9,773 USA 2018 2020 A5 SPORTBACK 28,389 USA 2018 2019 RS5 COUPE 2,276 USA 2019 2019 RS5 SPORTBACK 3,039 USA 2018 2020 S4 SEDAN 9,617 USA 2018 2020 S5 CABRIOLET 3,951 USA 2018 2020 S5 COUPE 4,154 USA 2018 2020 S5 SPORTBACK 12,751 CAN 2017 2020 A4 ALLROAD 2,320 CAN 2017 2020 A4 SEDAN 17,677 CAN 2018 2019 A5 CABRIOLET 452 CAN 2018 2019 A5 COUPE 1,638 CAN 2018 2020 A5 SPORTBACK 4,291 CAN 2018 2019 RS5 COUPE 438 CAN 2019 2019 RS5 SPORTBACK 619 CAN 2018 2019 S4 SEDAN 1,997 CAN 2018 2020 S5 CABRIOLET 486 CAN 2018 2019 S5 COUPE 1,360 CAN 2018 2020 S5 SPORTBACK 3,829 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE-

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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 74E3_DLR_LAUNCH Advance Notice of Upcoming Repair Available – Safety Recall 74E3 / Passenger Occupant Detection System (PODS) This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: January 07, 2022 Issue: The affected vehicles are equipped with a passenger occupant detection system (also known as BodySense) in the front passenger seat. On these vehicles, the system is integrated in the seat heating and controls the activation of the front passenger airbag. The seat heating is connected to the BodySense control unit under the front passenger seat via a wire. If the wire has a contact fault, it may cause the passenger occupant detection system (PODS) to detect a malfunction and switch off the passenger airbag even though the seat may be occupied. As designed, a warning light in the instrument panel comes on together with an acoustic warning sound and an error message is displayed in the instrument cluster. The airbag indicator light shows “passenger airbag off”. In the event of a crash, there would be an increased risk of injury to the occupant seated in the front passenger seat if the passenger airbag is switched off/not working. Precautions Should a malfunction occur, vehicle occupants will be alerted of a PODS system problem by illumination of the airbag warning light, an acoustic warning sound, an error message displayed in the instrument cluster and by the status of the Passenger Airbag OFF indicator light. If this happens, customers are advised to contact an authorized Audi dealer without delay to have the vehicle inspected/repaired. Repair:  Repair will be available beginning on January 21, 2022. Dealers can begin scheduling repair appointments for January 21, 2022.  Depending on the seat type, the seat heating mats including the connecting cable or the entire seat cover including the connecting cable will be replaced.  Check daily campaign open inventory report or OMD for affected vehicles in inventory.  Repair every affected inventory vehicle before delivery to consumers Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2017 2020 A4 ALLROAD 8,335 USA 2017 2020 A4 SEDAN 115,078 USA 2018 2020 A5 CABRIOLET 10,969 USA 2018 2020 A5 COUPE 9,773 USA 2018 2020 A5 SPORTBACK 28,389 USA 2018 2019 RS5 COUPE 2,276 USA 2019 2019 RS5 SPORTBACK 3,039 USA 2018 2020 S4 SEDAN 9,617 USA 2018 2020 S5 CABRIOLET 3,951 USA 2018 2020 S5 COUPE 4,154 USA 2018 2020 S5 SPORTBACK 12,751 CAN 2017 2020 A4 ALLROAD 2,320 CAN 2017 2020 A4 SEDAN 17,677 CAN 2018 2019 A5 CABRIOLET 452 CAN 2018 2019 A5 COUPE 1,638 CAN 2018 2020 A5 SPORTBACK 4,291 CAN 2018 2019 RS5 COUPE 438 CAN 2019 2019 RS5 SPORTBACK 619 CAN 2018 2019 S4 SEDAN 1,997 CAN 2018 2020 S5 CABRIOLET 486 CAN 2018 2019 S5 COUPE 1,360 CAN 2018 2020 S5 SPORTBACK 3,829 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: Schedule owner repair appointments for January 21, 2022 and forward. Owner mailing – January 07, 2022 IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 74E3_REV042022 Campaign Circular Revision – Safety Recall 74E3 / Passenger Occupant Detection System (PODS) This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: April 27, 2022 Revision Information: A revision has been made to the 74E3 circular, adding instructions in Section C and Appendix A in the event fault B1022F0 does not clear. Please see the revised circular that is visible now in ELSA and ServiceNet for complete information. -END OF MESSAGE

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-874 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : NOV 10, 2021 NHTSA Recall No. : 21V-874 Manufacturer Recall No. : 74E3 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 208,332 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2018-2020 Audi S5 SPORTBACK Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in the recall have been produced between SOP in 2015 and November 2019 when an updated cable was introduced in production. Vehicles not included in the recall are already equipped with the improved parts. S5 SPORTBACK count: 12751 Production Dates : FEB 12, 2017 – NOV 18, 2019 VIN Range 1 : Begin : WAUB4CF50JA002776 End : WAUB4CF51LA001770 ✔ Not sequential Vehicle 2 : 2017-2020 Audi A4 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in the recall have been produced between SOP in 2015 and November 2019 when an updated cable was introduced in production. Vehicles not included in the recall are already equipped with the improved parts. A4 SEDAN count: 115078 Production Dates : NOV 04, 2015 – NOV 18, 2019 VIN Range 1 : Begin : WAUENAF48KA002533 End : WAUDNAF42LN005806 ✔ Not sequential Part 573 Safety Recall Report 21V-874 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2018-2020 Audi A5 CABRIOLET Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in the recall have been produced between SOP in 2015 and November 2019 when an updated cable was introduced in production. Vehicles not included in the recall are already equipped with the improved parts. A5 CABRIOLET count: 10969 Production Dates : FEB 17, 2017 – NOV 18, 2019 VIN Range 1 : Begin : WAU2NGF51JN000130 End : WAUWNGF57LN000587 ✔ Not sequential Vehicle 4 : 2018-2020 Audi A5 COUPE Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in the recall have been produced between SOP in 2015 and November 2019 when an updated cable was introduced in production. Vehicles not included in the recall are already equipped with the improved parts. A5 COUPE count: Production Dates : NOV 17, 2016 – NOV 18, 2019 VIN Range 1 : Begin : WAUTNAF50JA000483 End : WAUTNAF57LA001908 ✔ Not sequential Vehicle 5 : 2018-2020 Audi A5 SPORTBACK Vehicle Type : Body Style : Power Train : NR Descriptive Information : A5 SPORTBACK count: 28389 Production Dates : FEB 07, 2017 – NOV 18, 2019 VIN Range 1 : Begin : WAUFNCF51JA002378 End : WAUCNCF54LA001859 ✔ Not sequential Part 573 Safety Recall Report 21V-874 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 6 : 2018-2019 Audi RS5 COUPE Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in the recall have been produced between SOP in 2015 and November 2019 when an updated cable was introduced in production. Vehicles not included in the recall are already equipped with the improved parts. RS5 COUPE count: 2276 Production Dates : NOV 03, 2017 – NOV 18, 2019 VIN Range 1 : Begin : WUAPWAF5XJA901977 End : WUAPWAF57KA907916 ✔ Not sequential Vehicle 7 : 2019-2019 Audi RS5 SPORTBACK Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in the recall have been produced between SOP in 2015 and November 2019 when an updated cable was introduced in production. Vehicles not included in the recall are already equipped with the improved parts. RS5 SPORTBACK count: 3039 Production Dates : JUL 05, 2018 – NOV 18, 2019 VIN Range 1 : Begin : WUABWCF55KA900064 End : WUABWCF53KA907918 ✔ Not sequential Vehicle 8 : 2018-2020 Audi S4 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in the recall have been produced between SOP in 2015 and November 2019 when an updated cable was introduced in production. Vehicles not included in the recall are already equipped with the improved parts. S4 SEDAN count: 9617 Production Dates : NOV 25, 2016 – NOV 18, 2019 VIN Range 1 : Begin : WAUB4AF43KA001215 End : WAUC4AF42LA029710 ✔ Not sequential Part 573 Safety Recall Report 21V-874 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 9 : 2018-2020 Audi S5 CABRIOLET Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in the recall have been produced between SOP in 2015 and November 2019 when an updated cable was introduced in production. Vehicles not included in the recall are already equipped with the improved parts. S5 CABRIOLET count: 3951 Production Dates : MAR 02, 2017 – NOV 18, 2019 VIN Range 1 : Begin : WAU24GF5XJN000131 End : WAUW4GF52LN000581 ✔ Not sequential Vehicle 10 : 2017-2020 Audi A4 ALLROAD Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in the recall have been produced between SOP in 2015 and November 2019 when an updated cable was introduced in production. Vehicles not included in the recall are already equipped with the improved parts. A4 ALLROAD count: 8335 Production Dates : JUN 16, 2016 – NOV 18, 2019 VIN Range 1 : Begin : WA18NAF40HA017952 End : WA18NAF43LA028954 ✔ Not sequential Vehicle 11 : 2018-2020 Audi S5 COUPE Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in the recall have been produced between SOP in 2015 and November 2019 when an updated cable was introduced in production. Vehicles not included in the recall are already equipped with the improved parts. S5 COUPE count: 4154 Production Dates : DEC 03, 2016 – NOV 18, 2019 VIN Range 1 : Begin : WAUR4AF59JA001211 End : WAUP4AF5XLA001843 ✔ Not sequential Part 573 Safety Recall Report 21V-874 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The affected vehicles are equipped with a passenger occupant detection system (also known as Body Sense) in the front passenger seat as required in the US and Canada. On these vehicles, the system is integrated in the seat heating and controls the activation of the front passenger airbag. The seat heating is connected to the Body Sense control unit under the front passenger seat via a wire. If the wire has a contact fault, it may cause the passenger occupant detection system (PODS) to detect a malfunction and switch off the passenger airbag even though the seat may be occupied. As designed, a warning light in the instrument panel comes on together with an acoustic warning sound and an error message is displayed in the instrument cluster. The airbag indicator light shows “passenger airbag off”. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In the event of a crash there would be an increased risk of injury to the occupant seated in the front passenger seat if the passenger airbag is switched off/not working. Description of the Cause : A contact fault may occur at the cable connecting the seat heater to the passenger occupant detection system (PODS) control unit. This may cause the diagnostic system of the PODS to detect a fault and the PODS being deactivated. Identification of Any Warning that can Occur : Should a malfunction occur, vehicle occupants will be alerted of a PODS system problem by illumination of the airbag warning light, an acoustic warning sound, an error message displayed in the instrument cluster and by the status of the Passenger Airbag OFF indicator light. In this case the customer should take the vehicle as soon as possible to an authorized Audi dealership for inspection/repair. Involved Components : Component Name 1 : Passenger Occupant Detection System Component Description : Seat heating mat including connecting cable Component Part Number : 8W0963556* / 8W0881406* / 8W7881406* Supplier Identification : Component Manufacturer Name : IEE S.A. Part 573 Safety Recall Report 21V-874 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Address : 1, rue du Campus Bissen Foreign States 7795 Country : Luxembourg Chronology : In July 2019 the Audi Product Safety Committee had decided a safety recall for the Passenger Occupant Detection System in Audi A4 and A5 vehicles manufactured between SOP and July 2018 (NHTSA recall number 19V-547). At that time the failure mechanism had not been fully understood and the topic continued to be investigated and monitored. December 2020: The Audi Product Safety Committee receives reports of an increase in repeat repairs after recall campaign 74D9/19V-547 and for vehicles produced after July 2018 (outside of the recall population). The root cause appeared to be the PODS connecting cable, but the failure mechanism was still unclear and the phenomenon continued to be hard to reproduce. December 2020 – October 2021: Additional investigation regarding root cause, failure pattern and influential factors. It became clear that the cables used in production until November 2019 are prone to contact errors leading to a deactivation of the PODS system. The PODS system is integrated in the seat heating which is connected to the Body Sense control unit under the front passenger seat via that cable. If the cable has a contact fault, this leads to the PODS system being deactivated and the airbag warning lamp coming on in the instrument cluster. A newly designed shielded connecting cable had already been introduced in production in November 2019 as an optimization measure. November 3, 2021: The Audi Product Safety Committee decides a safety recall for the affected vehicles. This new recall affects the same population as recall 74D9 plus additional vehicles produced until November 2019. Description of Remedy : Description of Remedy Program : Depending on the seat type, the seat heating mats including the connecting cable or the entire seat cover including the connecting cable will be replaced at no cost to customers. Audi will offer a reimbursement program under this recall. How Remedy Component Differs from Recalled Component : The remedy components have been built with a newly developed shielded connecting cable. Identify How/When Recall Condition was Corrected in Production : Vehicles produced on or after November 18, 2019 have received parts that have been built with a new developed shielded connecting cable. Recall Schedule : Description of Recall Schedule : Dealers/owners: on or before January 07, 2022 Planned Dealer Notification Date : JAN 07, 2022 – JAN 07, 2022 Part 573 Safety Recall Report 21V-874 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : JAN 07, 2022 – JAN 07, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-874 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : APR 11, 2022 NHTSA Recall No. : 21V-874 Manufacturer Recall No. : 74E3 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 208,332 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2018-2020 Audi S5 SPORTBACK Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in the recall have been produced between SOP in 2015 and November 2019 when an updated cable was introduced in production. Vehicles not included in the recall are already equipped with the improved parts. S5 SPORTBACK count: 12751 Production Dates : FEB 12, 2017 – NOV 18, 2019 VIN Range 1 : Begin : WAUB4CF50JA002776 End : WAUB4CF51LA001770 ✔ Not sequential Vehicle 2 : 2017-2020 Audi A4 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in the recall have been produced between SOP in 2015 and November 2019 when an updated cable was introduced in production. Vehicles not included in the recall are already equipped with the improved parts. A4 SEDAN count: 115078 Production Dates : NOV 04, 2015 – NOV 18, 2019 VIN Range 1 : Begin : WAUENAF48KA002533 End : WAUDNAF42LN005806 ✔ Not sequential Part 573 Safety Recall Report 21V-874 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2018-2020 Audi A5 CABRIOLET Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in the recall have been produced between SOP in 2015 and November 2019 when an updated cable was introduced in production. Vehicles not included in the recall are already equipped with the improved parts. A5 CABRIOLET count: 10969 Production Dates : FEB 17, 2017 – NOV 18, 2019 VIN Range 1 : Begin : WAU2NGF51JN000130 End : WAUWNGF57LN000587 ✔ Not sequential Vehicle 4 : 2018-2020 Audi A5 COUPE Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in the recall have been produced between SOP in 2015 and November 2019 when an updated cable was introduced in production. Vehicles not included in the recall are already equipped with the improved parts. A5 COUPE count: Production Dates : NOV 17, 2016 – NOV 18, 2019 VIN Range 1 : Begin : WAUTNAF50JA000483 End : WAUTNAF57LA001908 ✔ Not sequential Vehicle 5 : 2018-2020 Audi A5 SPORTBACK Vehicle Type : Body Style : Power Train : NR Descriptive Information : A5 SPORTBACK count: 28389 Production Dates : FEB 07, 2017 – NOV 18, 2019 VIN Range 1 : Begin : WAUFNCF51JA002378 End : WAUCNCF54LA001859 ✔ Not sequential Part 573 Safety Recall Report 21V-874 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 6 : 2018-2019 Audi RS5 COUPE Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in the recall have been produced between SOP in 2015 and November 2019 when an updated cable was introduced in production. Vehicles not included in the recall are already equipped with the improved parts. RS5 COUPE count: 2276 Production Dates : NOV 03, 2017 – NOV 18, 2019 VIN Range 1 : Begin : WUAPWAF5XJA901977 End : WUAPWAF57KA907916 ✔ Not sequential Vehicle 7 : 2019-2019 Audi RS5 SPORTBACK Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in the recall have been produced between SOP in 2015 and November 2019 when an updated cable was introduced in production. Vehicles not included in the recall are already equipped with the improved parts. RS5 SPORTBACK count: 3039 Production Dates : JUL 05, 2018 – NOV 18, 2019 VIN Range 1 : Begin : WUABWCF55KA900064 End : WUABWCF53KA907918 ✔ Not sequential Vehicle 8 : 2018-2020 Audi S4 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in the recall have been produced between SOP in 2015 and November 2019 when an updated cable was introduced in production. Vehicles not included in the recall are already equipped with the improved parts. S4 SEDAN count: 9617 Production Dates : NOV 25, 2016 – NOV 18, 2019 VIN Range 1 : Begin : WAUB4AF43KA001215 End : WAUC4AF42LA029710 ✔ Not sequential Part 573 Safety Recall Report 21V-874 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 9 : 2018-2020 Audi S5 CABRIOLET Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in the recall have been produced between SOP in 2015 and November 2019 when an updated cable was introduced in production. Vehicles not included in the recall are already equipped with the improved parts. S5 CABRIOLET count: 3951 Production Dates : MAR 02, 2017 – NOV 18, 2019 VIN Range 1 : Begin : WAU24GF5XJN000131 End : WAUW4GF52LN000581 ✔ Not sequential Vehicle 10 : 2017-2020 Audi A4 ALLROAD Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in the recall have been produced between SOP in 2015 and November 2019 when an updated cable was introduced in production. Vehicles not included in the recall are already equipped with the improved parts. A4 ALLROAD count: 8335 Production Dates : JUN 16, 2016 – NOV 18, 2019 VIN Range 1 : Begin : WA18NAF40HA017952 End : WA18NAF43LA028954 ✔ Not sequential Vehicle 11 : 2018-2020 Audi S5 COUPE Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in the recall have been produced between SOP in 2015 and November 2019 when an updated cable was introduced in production. Vehicles not included in the recall are already equipped with the improved parts. S5 COUPE count: 4154 Production Dates : DEC 03, 2016 – NOV 18, 2019 VIN Range 1 : Begin : WAUR4AF59JA001211 End : WAUP4AF5XLA001843 ✔ Not sequential Part 573 Safety Recall Report 21V-874 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The affected vehicles are equipped with a passenger occupant detection system (also known as Body Sense) in the front passenger seat as required in the US and Canada. On these vehicles, the system is integrated in the seat heating and controls the activation of the front passenger airbag. The seat heating is connected to the Body Sense control unit under the front passenger seat via a wire. If the wire has a contact fault, it may cause the passenger occupant detection system (PODS) to detect a malfunction and switch off the passenger airbag even though the seat may be occupied. As designed, a warning light in the instrument panel comes on together with an acoustic warning sound and an error message is displayed in the instrument cluster. The airbag indicator light shows “passenger airbag off”. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In the event of a crash there would be an increased risk of injury to the occupant seated in the front passenger seat if the passenger airbag is switched off/not working. Description of the Cause : A contact fault may occur at the cable connecting the seat heater to the passenger occupant detection system (PODS) control unit. This may cause the diagnostic system of the PODS to detect a fault and the PODS being deactivated. Identification of Any Warning that can Occur : Should a malfunction occur, vehicle occupants will be alerted of a PODS system problem by illumination of the airbag warning light, an acoustic warning sound, an error message displayed in the instrument cluster and by the status of the Passenger Airbag OFF indicator light. In this case the customer should take the vehicle as soon as possible to an authorized Audi dealership for inspection/repair. Involved Components : Component Name 1 : Passenger Occupant Detection System Component Description : Seat heating mat including connecting cable Component Part Number : 8W0963556* / 8W0881406* / 8W7881406* Supplier Identification : Component Manufacturer Name : I.G. Bauerhin GmbH Part 573 Safety Recall Report 21V-874 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Address : Wiesenstraße 29 Gründau Foreign States 63584 Country : Germany Chronology : In July 2019 the Audi Product Safety Committee had decided a safety recall for the Passenger Occupant Detection System in Audi A4 and A5 vehicles manufactured between SOP and July 2018 (NHTSA recall number 19V-547). At that time the failure mechanism had not been fully understood and the topic continued to be investigated and monitored. December 2020: The Audi Product Safety Committee receives reports of an increase in repeat repairs after recall campaign 74D9/19V-547 and for vehicles produced after July 2018 (outside of the recall population). The root cause appeared to be the PODS connecting cable, but the failure mechanism was still unclear and the phenomenon continued to be hard to reproduce. December 2020 – October 2021: Additional investigation regarding root cause, failure pattern and influential factors. It became clear that the cables used in production until November 2019 are prone to contact errors leading to a deactivation of the PODS system. The PODS system is integrated in the seat heating which is connected to the Body Sense control unit under the front passenger seat via that cable. If the cable has a contact fault, this leads to the PODS system being deactivated and the airbag warning lamp coming on in the instrument cluster. A newly designed shielded connecting cable had already been introduced in production in November 2019 as an optimization measure. November 3, 2021: The Audi Product Safety Committee decides a safety recall for the affected vehicles. This new recall affects the same population as recall 74D9 plus additional vehicles produced until November 2019. Description of Remedy : Description of Remedy Program : Depending on the seat type, the seat heating mats including the connecting cable or the entire seat cover including the connecting cable will be replaced at no cost to customers. Audi will offer a reimbursement program under this recall. How Remedy Component Differs from Recalled Component : The remedy components have been built with a newly developed shielded connecting cable. Identify How/When Recall Condition was Corrected in Production : Vehicles produced on or after November 18, 2019 have received parts that have been built with a new developed shielded connecting cable. Recall Schedule : Description of Recall Schedule : Dealers/owners: on or before January 07, 2022 Planned Dealer Notification Date : JAN 07, 2022 – JAN 07, 2022 Part 573 Safety Recall Report 21V-874 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : JAN 07, 2022 – JAN 07, 2022 * NR – Not Reported

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