Safety Recall 87H4 A/C Water Drain Tube – 2021 Volkswagen Atlas & 2020-2021 Atlas Cross Sport

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TOPIC TYPE RECAL L CODE QUESTION ANSWER Safety Recall 87H4 Safety Recall 87H4 What vehicles are included in Safety Recall 87H4? What is the safety concern for Safety Recall 87H4? The air conditioning system water drain tube could become blocked. If this happens, water can accumulate and leak inside the vehicle, and may contact the airbag control module. This can cause airbag system malfunctions, including unwarranted airbag deployment and may increase the risk for an injury or may lead to a crash without warning. Are there any precautions I should take because my vehicle is part of Safety Recall 87H4? If this condition is present in the vehicle, the airbag warning light may illuminate if a malfunction is detected. Customers are advised to contact an authorized Volkswagen dealer if the light comes on and make arrangements to have the vehicle inspected/repaired. What is the repair for Safety Recall 87H4? Affected vehicles will be inspected and, if a blocked drain tube is found, repaired. The airbag control unit will be replaced for those vehicles where a blocked drain tube was found. When will the repair for Safety Recall 87H4 be available? This recall repair is not yet available. Volkswagen will send you a letter via first-class mail to let you know when you can schedule the recall repair with your dealer.

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2022 – Volkswagen Customer Protection Page 1 of 1 Upcoming Campaign Advanced Tool Requirement Notice This notice is for:  Dealer Principal Sales Manager  Service Manager  Parts Manager Warranty Administrator  Technicians Date January 14, 2022 Campaign Safety Recall 87H4 – A/C Drain Tube Description In an effort to provide dealerships with an opportunity to prepare for an upcoming campaign, this notice is to inform you of a bolt that will be required for an inspection procedure. Please ensure your dealership has one of these bolts on hand on or before January 28, 2022. Required Tools M10 x 30 Bolt N -106-978-01 This bolt will used for an inspection procedure and can be reused for each inspection performed. Each dealer will need to order one bolt prior to campaign launch. <END OF MESSAGE>

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TOPIC TYPE RECALL CODE QUESTION ANSWER Safety Recall 87H4 Safety Recall 87H4 What vehicles are included in Safety Recall 87H4? What is the safety concern for Safety Recall 87H4? The air conditioning system water drain tube could become blocked. If this happens, water can accumulate and leak inside the vehicle, and may contact the airbag control module. This can cause airbag system malfunctions, including unwarranted airbag deployment and may increase the risk for an injury or may lead to a crash without warning. Are there any precautions I should take because my vehicle is part of Safety Recall 87H4? If this condition is present in the vehicle, the airbag warning light may illuminate if a malfunction is detected. Customers are advised to contact an authorized Volkswagen dealer if the light comes on and make arrangements to have the vehicle inspected/repaired. What is the repair for Safety Recall 87H4? Affected vehicles will be inspected and, if a blocked drain tube is found, repaired. The airbag control unit will be replaced for those vehicles where a blocked drain tube was found. When will the repair for Safety Recall 87H4 be available? Repairs for this recall have begun. Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2022 87H4 Page 1 of 23 Safety Recall Code: 87H4 Subject A/C Drain Tube Release Date January 28, 2022 Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2021 ATLAS 35,449 USA 2020 2021 ATLAS CROSS SPORT 18,980 CAN 2021 2021 ATLAS 2,685 CAN 2020 2021 ATLAS CROSS SPORT 1,299 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description The air conditioning system water drain tube could become blocked. If this happens, water can accumulate and leak inside the vehicle, and may contact the airbag control module. This can cause airbag system malfunctions, including unwarranted airbag deployment and may increase the risk for an injury or may lead to a crash without warning. Corrective Action Affected vehicles will be inspected and, if a blocked drain tube is found, repaired. The airbag control unit will be replaced for those vehicles where a blocked drain tube was found. Precautions If this condition is present in the vehicle, the airbag warning light may illuminate if a malfunction is detected. Customers are advised to contact an authorized Volkswagen dealer if the light comes on and make arrangements to have the vehicle inspected/repaired. Code Visibility On or about November 23, 2021, the campaign code was applied to affected vehicles. Owner Notification Owner notification will take place in January 2022. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2022 87H4 Page 2 of 23 that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2022 87H4 Page 3 of 23 Parts Information (if required) CRITICAL PARTS INFORMATION STOP! Do not order the following parts unless they are absolutely needed! The expected need for the following parts is less than 0.1%. Ordering parts unnecessarily will cause delays. Parts Control Type: e-mail Parts Specialist If parts are needed to support a vehicle repair:  Email VWoAPartsSpecialists@vw.com with VIN and Picture of a NOT OK drain tube to order. Initial Allocation: NO There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) Criteria Quantity Part Number P.O.C. Part Description Ordering Method 01 1 3Q0-959-655-DB -OR- 3Q0-959-655-DM AIRBAG CONTROL MODULE (confirm part number in ETKA) e-mail Parts Specialist NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2022 87H4 Page 4 of 23 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.  Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure. Service Number 87H4 Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal if airbag control module is NOT replaced Mark airbag control module* as causal part if airbag control module IS replaced Vehicle Wash/Loaner Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility. Criteria I.D. 01 Inspect evaporator housing. Drain tube is not blocked. No further work is required. LABOR Labor Op Time Units Description 0183 00 99 30 Inspect evaporator housing, drain tube is not blocked Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2022 87H4 Page 5 of 23 -OR- Inspect evaporator housing. Drain tube is blocked. Drill out drain tube and replace airbag control module. LABOR Labor Op Time Units Description 6953 55 99 70 Drill out drain tube and replace airbag control module 2706 89 50 10 Connect battery charger 0150 00 00 Time stated on diagnostic protocol (up to 40 TU) Program new airbag control module PARTS Quantity Part Number Description 1.00 3Q0959655DB -or- 3Q0959655DM Airbag control module* (confirm part number in ETKA) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2022 87H4 Page 6 of 23 Customer Letter Example (USA) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 21V892 Subject: Safety Recall 87H4 –Air Conditioning Drain Tube Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2020-2021 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The air conditioning system water drain tube could become blocked. If this happens, water can accumulate and leak inside the vehicle, and may contact the airbag control module. This can cause airbag system malfunctions, including unwarranted airbag deployment and may increase the risk for an injury or may lead to a crash without warning. What will we do? Your authorized Volkswagen dealer can begin repairing vehicles under this recall on January 28, 2022. To correct this defect, your authorized Volkswagen dealer will inspect your vehicle and, if a blocked drain tube is found, repair it. The airbag control unit will be replaced for those vehicles where a blocked drain tube was found. The inspection will take about an hour to complete and will be performed for you free of charge. If, after inspection, your vehicle requires further repair or if parts need to be ordered, your dealer will require additional time for parts to be shipped and to complete this repair. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take If the recall condition is present in the vehicle, the airbag warning light may illuminate if a malfunction is detected. If the light comes on, please contact an authorized Volkswagen dealer without delay and make arrangements to have the vehicle inspected/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1- 888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2022 87H4 Page 7 of 23 Customer Customer Letter Example (Canada) Example (USA) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> Transport Canada Recall: 2021-705 Subject: Safety Recall 87H4 –Air Conditioning Drain Tube Dear Volkswagen Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The air conditioning system water drain tube could become blocked. If this happens, water can accumulate and leak inside the vehicle, and may contact the airbag control module. This can cause airbag system malfunctions, including unwarranted airbag deployment and may increase the risk for an injury or may lead to a crash without warning. What will we do? Your authorized Volkswagen dealer can begin repairing vehicles under this recall on January 28, 2022. To correct this defect, your authorized Volkswagen dealer will inspect your vehicle and, if a blocked drain tube is found, repair it. The airbag control unit will be replaced for those vehicles where a blocked drain tube was found. The inspection will take about an hour to complete and will be performed for you free of charge. If, after inspection, your vehicle requires further repair or if parts need to be ordered, your dealer will require additional time for parts to be shipped and to complete this repair. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. Precautions you should take If the recall condition is present in the vehicle, the airbag warning light may illuminate if a malfunction is detected. If the light comes on, please contact an authorized Volkswagen dealer without delay and make arrangements to have the vehicle inspected/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2022 87H4 Page 8 of 23 Repair Overview  Inspect evaporator drain tube.  Rework evaporator housing drain tube and replace airbag control module, if necessary. NOTE  These repair instructions may differ from the labor operations and labor times listed in ELSA.  Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.  This procedure must be read in its entirety prior to performing the repair.  Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.  Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.  When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. WARNING Risk of injury. Refer to “Warning and Safety Precautions”, found in Appendix A at the end of this document. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2022 87H4 Page 9 of 23 Required Tools 87H4 Drill Bit with Stop -VWAAUDI87H4 – (if required) IMPORTANT TOOL INFORMATION The VWAAUDI87H4 Drill Bit with Stop is only required if a drain tube is found blocked. As tools become available, VWAAUDI87H4 will be autoshipped to Volkswagen Dealers at no cost (one per dealer). In the event of an emergency need before the autoshipment, visit www.vw.snapon.com for special ordering instructions. TIP: search VWAAUDI87H4 M10 x 30 Bolt N -106-978-01 (used for the drain tube inspection) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2022 87H4 Page 10 of 23 Repair Instruction Section A – Check for Previous Repair TIP If Campaign Completion label is present, no further work is required.  Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order.  Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.  Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date <arrow 3>. The oldest should be performed first.  All Safety Recalls must be completed prior to completing this campaign.  Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2022 87H4 Page 11 of 23 Section B – Evaporator Drain Tube Inspection Remove passenger side center console trim panel:  Remove the bolt <1>.  Pull down slightly at the front on the console trim.  Unclip the center console footwell trim panel <3> from the three center console mounts <2> <arrow A>.  Remove the center console footwell trim panel <3> from the center console mounts <arrows B and C>.  The front seat rail may not have a protective cover.  Place a clean cloth or tape between the seat rail and console trim in the area shown to prevent scratching the trim panel during removal. Remove evaporator drain hose:  Cover the airbag control module with a cloth to catch any residual water still present in the evaporator drain.  Carefully disconnect evaporator drain hose.  Ensure the hose is not damaged or torn when pulling off.  Use hose removal tools if needed. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2022 87H4 Page 12 of 23 Inspect the evaporator drain tube: CAUTION Risk of damaging evaporator DO NOT use any other bolt or tool to check for a blocked evaporator housing drain tube. Doing so could damage the evaporator.  Use ONLY shouldered bolt, part number N -106-978-01, for the inspection.  Insert bolt <1> into the evaporator housing drain tube <2>.  If the bolt can be fully inserted up to the bolt’s shoulder <arrow>: o REMOVE THE BOLT. o The evaporator drain tube is OK. o Proceed to Section D. NOTE Evaporator housing shown removed for clarity.  If the bolt cannot be fully inserted into the evaporator housing up to the bolt’s shoulder <arrow>: o REMOVE THE BOLT. o The evaporator housing drain tube is blocked. o The airbag control module must be replaced. o The evaporator housing must be reworked. o Proceed to Section C. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2022 87H4 Page 13 of 23 Section C – Evaporator Drain Tube Rework and Airbag Control Module Replacement Drilling evaporator housing: CAUTION Risk of damaging evaporator DO NOT use any other drill bit when repairing the blocked evaporator housing drain tube. Doing so could damage the evaporator.  Use a commercially available 90° drill adapter <A> in conjunction with -VWAAUDI87H4 -<B>.  The overall length of the drill bit and adapter should not exceed approximately 10 cm (4 inches). CAUTION After drilling the evaporator housing, DO NOT reverse the drill direction!! Doing so will discharge the plastic remains back into the evaporator housing. This could lead to blockage of the evaporator drain hose and damage to the airbag control module. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2022 87H4 Page 14 of 23 CAUTION Risk of damaging evaporator housing The intention of drilling is to remove the blockage where the tube meets the housing. DO NOT drill on an angle. Doing so could damage the inside wall of the drain tube.  Place the drill bit inside the evaporator drain tube <1> and drill until the stop <arrow> makes contact with the drain tube.  When removing the drill bit, DO NOT reverse the direction of the drill. Replacing airbag control module: WARNING Accident risk. When working on pyrotechnic components (such as airbags and belt tensioners), the battery must be disconnected with the ignition switched ON.  Turn ON the ignition.  Move the driver and passenger seat to the most rearward position.  Fully recline driver and passenger seat. CAUTION Reclining the seats before disconnecting the battery allows for additional safety in the event Terminal 15 power is not restored when reconnecting the battery at the end of the repair. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2022 87H4 Page 15 of 23  Open the cover <1> over the battery ground terminal post.  Loosen the nut <3>.  Remove and isolate the battery ground cable <2> from the battery terminal.  Remove driver side center console trim panel. o Remove the bolt <1>. o Pull down slightly at the front on the console trim. o Unclip the center console footwell trim panel <3> from the three center console mounts <2> <arrow A>.  Remove the center console footwell trim panel <3> from the center console mounts <arrows B and C>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2022 87H4 Page 16 of 23 DANGER The battery must be disconnected before proceeding. Moving the airbag control module with the battery connected could result in unintended airbag deployment.  Remove the nut <3> in the front of the driver footwell. WARNING Before handling pyrotechnic components (for example, disconnecting the connector), the person handling it must “discharge static electricity”. This can be done by touching the door striker, for example.  Disconnect the connector in the front passenger footwell by releasing the connector safety catch and opening the locking clip <5> on the connector <arrow>.  Remove the nuts <1 and 4>.  Carefully lift the airbag control module <2> from the threaded pins and remove it toward the passenger side.  When replacing the airbag control module: o Inspect the pins on the old airbag control module for corrosion. o Inspect the airbag control module connector for signs of corrosion or moisture.  If only moisture is found: o Use compressed air to dry out connector and connector housing.  If corrosion is found: o The pins in the connector must be inspected and replaced. o The connector cap must be replaced. NOTE If corrosion is found:  U.S. dealers: Provide a photo and submit a campaign authorization request for consequential damage.  Canadian dealers: Create a VTA WEB ticket and attach photos of the corrosion. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2022 87H4 Page 17 of 23  Ensure the threads on the fasteners and studs are free of paint and dirt. NOTE Nut and ground pin serve as a ground connection for the control module.  Install new airbag control module. Part Number Part Description 3Q0-959-655-DB -or- 3Q0-959-655-DM Airbag Control Module Confirm part number in ETKA  Install nuts <1, 3 and 4> and torque to 9 Nm.  Connect connector <5>.  Install the driver side center console trim panel and torque bolt <1> to 1.5 Nm. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2022 87H4 Page 18 of 23 WARNING Ignition must be ON when connecting battery. If pyrotechnic components (e.g. airbag, belt tensioner) are not repaired correctly, they may deploy unintentionally after connecting battery. There must not be anyone inside the vehicle when connecting the battery.  Disconnect the connector <2> from the Battery Monitoring Control Module -J367- <3>.  Attach the battery ground cable clamp by hand to the battery negative terminal and torque the nut <1> to 6 Nm.  Reconnect the connector to the Battery Monitoring Control Module -J367-.  Cycle the ignition off and back on.  Bring driver and passenger seat to an upright position.  Set clock to local time.  Activate the convenience open/close functions.  Connect the ODIS tester and check the DTC memories of all the control units and erase under-voltage faults if necessary. NOTE  After connecting the battery and switching on the ignition, the ASR/ESP Control Lamp -K155- and Electromechanical Power Steering Indicator Lamp light up continuously. The indicator lamps switch off automatically after driving a short distance (less than 100 meters). This activates Steering Angle Sensor -G85-.  Once -G85- is activated and the ignition is cycled, the Start/Stop function will also start working again and any faults related to the battery being disconnected should be able to be cleared. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2022 87H4 Page 19 of 23  Perform the Guided Functions test plan “0015 – Replace control module” for the new airbag control module. Proceed to Section D The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2022 87H4 Page 20 of 23 Section D – Vehicle Reassembly Reassemble the vehicle in the reverse order of removal and note the following:  Ensure the hose is free of debris/blockage.  Ensure evaporator drain hose is fully seated on the evaporator housing.  Ensure the hose is not twisted. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2022 87H4 Page 21 of 23  The connection at the body can come loose when removing the hose from the evaporator housing.  Inspect the evaporator drain tube installation at the body.  If the tab <circle> is not installed into the body and the drain tube is not twisted, the drain tube must be reinstalled correctly/fully. TIP If tube is to be reinstalled, spray water on the body or the drain tube to aid in installation.  Install the passenger side center console trim panel and torque bolt <1> to 1.5 Nm. Proceed to Section E The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2022 87H4 Page 22 of 23 Section E – Campaign Completion Label Install Campaign Completion Label  Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s). Proceed to Section F Section F – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2022 87H4 Page 23 of 23 Appendix A – Warning and Safety Precautions WARNING General Safety Precautions when Working with Pyrotechnic Components:  Pyrotechnic components always contain propellant that generates a gas during combustion. In some components, there is also a supply of pressurized gas to ensure this gas is generated  This pressurized gas is stored under high pressure in a compressed gas container. Pyrotechnic components are triggered by electrical/mechanical igniters.  Only trained personnel should perform testing, assembly and servicing work. Airbags do not have a replacement interval.  Never check with test lamps, voltmeter or ohmmeters.  Only check pyrotechnic components when they are installed in the vehicle using vehicle diagnosis, testing and information systems approved by the manufacturer.  When working on pyrotechnic components and the airbag control module, disconnect the battery ground strap while the ignition is switched on. Then cover the negative terminal.  Wait 10 seconds after disconnecting the battery.  The ignition must be SWITCHED ON when connecting the battery. There should not be anyone inside the vehicle when doing this.  Exception: vehicles with batteries in the passenger compartment. In this case, stay outside the range of the airbags and seat belts.  Wash your hands after touching ignited pyrotechnic components from the restraint system.  Do not open or repair pyrotechnic components. Use only new components to reduce the risk of injury.  Do not install pyrotechnic components that have fallen onto a hard surface or show signs of damage.  Discharge static electricity before handling pyrotechnic components, for example before disconnecting the electrical connector. This can be done by touching grounded metal objects such as the door striker pin.  Install pyrotechnic components immediately after removing them from their transport packaging. If you must stop working, store the pyrotechnic component in its original transport packaging.  Do not leave pyrotechnic components lying in the open unattended.  Do not treat pyrotechnic components with grease, cleaning solutions or similar products.  Do not expose pyrotechnic components to temperatures above 100 ºC, even for brief periods of time.  People in the immediate vicinity of the workplace must be protected from possible noise and projectiles.  Pyrotechnic components can trigger unintentionally.  In the event of unintentional deployment: o Single-stage inflators: allow airbag to cool down completely. Wait at least 10 minutes before handling. o Two-stage inflators: wait for second airbag ignition. Allow airbag to cool down completely. Wait at least 10 minutes before handling.

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Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 87H4 USA IMPORTANT SAFETY RECALL Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 21V892 Subject: Safety Recall 87H4 – Air Conditioning Drain Tube Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2020- 2021 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The air conditioning system water drain tube could become blocked. If this happens, water can accumulate and leak inside the vehicle, and may contact the airbag control module. This can cause airbag system malfunctions, including unwarranted airbag deployment and may increase the risk for an injury or may lead to a crash without warning. What will we do? Your authorized Volkswagen dealer can begin repairing vehicles under this recall on January 28, 2022. To correct this defect, your authorized Volkswagen dealer will inspect your vehicle and, if a blocked drain tube is found, repair it. The airbag control unit will be replaced for those vehicles where a blocked drain tube was found. The inspection will take about an hour to complete and will be performed for you free of charge. If, after inspection, your vehicle requires further repair or if parts need to be ordered, your dealer will require additional time for parts to be shipped and to complete this repair. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take If the recall condition is present in the vehicle, the airbag warning light may illuminate if a malfunction is detected. If the light comes on, please contact an authorized Volkswagen dealer without delay and make arrangements to have the vehicle inspected/repaired. Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 87H4 USA IMPORTANT SAFETY RECALL Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection

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Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 87H4 USA IMPORTANT SAFETY RECALL Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 21V892 Subject: Safety Recall 87H4 – Air Conditioning Drain Tube Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2020- 2021 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The air conditioning system water drain tube could become blocked. If this happens, water can accumulate and leak inside the vehicle, and may contact the airbag control module. This can cause airbag system malfunctions, including unwarranted airbag deployment and may increase the risk for an injury or may lead to a crash without warning. What will we do? Your authorized Volkswagen dealer can begin repairing vehicles under this recall on January 28, 2022. To correct this defect, your authorized Volkswagen dealer will inspect your vehicle and, if a blocked drain tube is found, repair it. The airbag control unit will be replaced for those vehicles where a blocked drain tube was found. The inspection will take about an hour to complete and will be performed for you free of charge. If, after inspection, your vehicle requires further repair or if parts need to be ordered, your dealer will require additional time for parts to be shipped and to complete this repair. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take If the recall condition is present in the vehicle, the airbag warning light may illuminate if a malfunction is detected. If the light comes on, please contact an authorized Volkswagen dealer without delay and make arrangements to have the vehicle inspected/repaired. Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 87H4 USA IMPORTANT SAFETY RECALL Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection Formulario número F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 87H4 USA IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 <MES AÑO> <NOMBRE DEL CLIENTE> <DIRECCIÓN DEL CLIENTE> <CIUDAD, ESTADO Y CÓDIGO POSTAL DEL CLIENTE> Este aviso se aplica a su vehículo: <MODELO> <MARCA> <LÍNEA>, <VIN> Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA): 21V892 Asunto: Llamado a revisión por seguridad 87H4 – Tubo de drenaje del aire acondicionado Estimado propietario de un Volkswagen: Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad del Tráfico y Vehículos Motorizados. Volkswagen determinó que hay un defecto relacionado con la seguridad de los vehículos motorizados en ciertos vehículos Volkswagen modelo 2020-2021. Nuestros registros muestran que usted es propietario de un vehículo afectado por esta acción. ¿Cuál es el problema? El tubo de drenaje de agua del sistema de aire acondicionado podría obstruirse.. Si esto sucede, el agua se puede acumular y fugarse al interior del vehículo, y puede entrar en contacto con el módulo de control de las bolsas de aire. Esto puede ocasionar fallas en el sistema de bolsas de aire, incluido un despliegue no garantizado de las bolsas de aire y puede aumentar el riesgo de una lesión o podría ocasionar un choque sin previo aviso. ¿Qué vamos a hacer? Su concesionaria autorizada Volkswagen puede empezar a reparar los vehículos afectados por este llamado a revisión el 28 de enero de 2022. Para corregir este defecto, su concesionaria autorizada Volkswagen inspeccionará el vehículo y, si el tubo está obstruido, se reparará. La unidad de control de las bolsas de aire se reemplazará en los vehículos que presenten una obstrucción en el tubo de drenaje. La inspección tomará aproximadamente una hora y se realizará de forma gratuita. Si, después de la inspección, su vehículo requiere una reparación adicional o si es necesario pedir piezas, su concesionaria requerirá más tiempo para recibir las piezas y completar esta reparación. Tenga en cuenta que su concesionaria puede necesitar más tiempo para preparar la reparación, así como para adaptar el cronograma diario del taller. ¿Qué debe hacer usted? Comuníquese de inmediato con su concesionaria autorizada Volkswagen para programar esta reparación por llamado a revisión. Para programar una cita en línea, visite www.vw.com/find-a-dealer. Formulario número F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 87H4 USA IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD ¿Qué precauciones debe tomar? Si su vehículo presenta la condición del llamado a revisión, podría iluminarse la luz de advertencia si se detecta una falla. Si se enciende la luz, comuníquese con una concesionaria Volkswagen autorizada de inmediato para programar la inspección o reparación del vehículo. Vehículos en arrendamiento y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo que se identifica en esta acción, la ley requiere que le reenvíe esta carta inmediatamente por first-class mail al arrendatario en un plazo de diez (10) días a partir de que la reciba. Si cambió de dirección o vendió el vehículo, llene la tarjeta prepagada de respuesta del propietario que se adjunta a esta carta y envíenosla por correo para poder actualizar nuestros registros. ¿Hay algo más en lo que le podamos ayudar? Si su concesionaria autorizada Volkswagen no logra o no puede completar este trabajo de forma gratuita en un plazo razonable, o si usted tiene alguna pregunta acerca de este comunicado, comuníquese con nosotros por el medio de comunicación de su preferencia en www.vw.com/contact o llamándonos al 800-893-5298. Verificar si hay alguna campaña de servicio y llamado a revisión vigente relacionada con su vehículo Para verificar la elegibilidad de su vehículo para reparación de conformidad con esta o cualquier otra campaña de servicio o llamado a revisión, visite www.vw.com/owners/recalls e ingrese su Número de identificación del vehículo (VIN) en la herramienta de búsqueda de campañas de servicio o llamado a revisión. Si aún no queda satisfecho, puede presentar una queja ante: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; o puede llamar a la línea directa sin costo sobre seguridad de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153); o puede visitar la página http://www.safercar.gov. Lamentamos cualquier inconveniente que este asunto le pueda ocasionar; sin embargo, tomamos esta medida para ayudar a garantizar su seguridad y satisfacción continua con el vehículo. Atentamente, Protección al cliente de Volkswagen

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 87H4_DLR_LAUNCH Repair Available – Safety Recall 87H4 / A/C Water Drain Tube This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: January 27, 2022 Issue: The air conditioning system water drain tube could become blocked. If this happens, water can accumulate and leak inside the vehicle, and may contact the airbag control module. This can cause airbag system malfunctions, including unwarranted airbag deployment and may increase the risk for an injury or may lead to a crash without warning. Precautions If this condition is present in the vehicle, the airbag warning light may illuminate if a malfunction is detected. Customers are advised to contact an authorized Volkswagen dealer if the light comes on and make arrangements to have the vehicle inspected/repaired. Repair:  REPAIR AVAILABLE – January 28, 2022 / Affected vehicles will be inspected and, if a blocked drain tube is found, repaired. The airbag control unit will be replaced for those vehicles where a blocked drain tube was found.  See ELSA/ServiceNet for complete repair & claiming instructions  Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.  Repair every affected inventory vehicle before delivery to consumers. Parts Department: There will be no parts allocation. Please do not order parts unless they are absolutely needed! The expected need for the following parts is less than 0.1%. Ordering parts unnecessarily will cause delays. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2021 ATLAS 35,449 USA 2020 2021 ATLAS CROSS SPORT 18,980 CAN 2021 2021 ATLAS 2,685 CAN 2020 2021 ATLAS CROSS SPORT 1,299 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – January 2022 U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 87H4_DLR_ADV Advance Notice – Safety Recall 87H4 / A/C Water Drain Tube This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: November 23, 2021 Issue: The water drain tube of the air conditioning system could become blocked. If this happens, water can accumulate and leak inside the vehicle, and may contact the airbag control module. This can cause airbag system malfunctions, including unwarranted airbag deployment. This may increase the risk for an injury or may lead to a crash without warning. If this condition is present in the vehicle, the airbag warning light may illuminate if a malfunction is detected. Repair: • REPAIR NOT YET AVAILABLE • Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2021 ATLAS 35,449 USA 2020 2021 ATLAS CROSS SPORT 18,980 CAN 2021 2021 ATLAS 2,685 CAN 2020 2021 ATLAS CROSS SPORT 1,299 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE-

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-892 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : NOV 17, 2021 NHTSA Recall No. : 21V-892 Manufacturer Recall No. : 87H4 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 54,429 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2020-2021 Volkswagen ATLAS CROSS SPORT Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in this recall may been built in a specific time range with a water drain tube of the air conditioning system that could be blocked. Vehicles not included in the recall were built with ok parts. Volkswagen estimates less than 1% of affected vehicles will contain the defect. ATLAS CROSS SPORT count: 18980 Production Dates : MAY 20, 2020 – DEC 18, 2020 VIN Range 1 : Begin : 1V24C2CA4LC215262 End : 1V2TE2CA9MC207214 ✔ Not sequential Vehicle 2 : 2021-2021 Volkswagen ATLAS FL Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in this recall may been built in a specific time range with a water drain tube of the air conditioning system that could be blocked. Vehicles not included in the recall were built with ok parts. Volkswagen estimates less than 1% of affected vehicles will contain the defect. ATLAS FL count: 35449 Production Dates : MAY 21, 2020 – MAR 04, 2021 VIN Range 1 : Begin : 1V2WR2CA4MC502951 End : 1V2JR2CA4MC549312 ✔ Not sequential Part 573 Safety Recall Report 21V-892 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The water drain tube of the air conditioning system could be blocked. If the water drain tube of the air conditioning system is blocked, water can accumulate and leak inside the vehicle. The water may get in contact with the airbag control module. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A water leak in the area of the airbag control module may lead to airbag system malfunctions, including unwarranted airbag deployment. This may increase the risk for an injury or may lead to a crash without warning. Description of the Cause : Incorrect manufactured parts at a sub-supplier for the air conditioning system in a certain time frame Identification of Any Warning that can Occur : The airbag warning light may illuminate if a malfunction is detected. Involved Components : Component Name 1 : Evaporator Housing Component Description : Lower portion of the HVAC Assembly Component Part Number : 3QF.820.007 Supplier Identification : Component Manufacturer Name : Air International Thermal Systems Address : 750 Standard Parkway Auburn Hills Michigan 48326 Country : United States Chronology : July 27, 2021: VW Chattanooga receives information about a case in which the airbags deployed without an accident/impact to the vehicle. Analysis started. July 2021 – September, 2021: Root cause analysis and determination of potentially affected vehicles with Part 573 Safety Recall Report 21V-892 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 supplier initiated. Ongoing field monitoring. September 30, 2021: Topic was presented in Volkswagen’s Pre Product Safety Committee. Further details requested. October 20, 2021: Topic was presented to Volkswagen’s Product Safety Committee. Clarification regarding scope requested. November 10, 2021: Topic was presented in Volkswagen’s Product Safety Committee and a recall was decided. Description of Remedy : Description of Remedy Program : At no cost to the customer, the vehicles will be inspected and if a blocked drain tube is found, repaired. The airbag control unit will be replaced for those vehicles where a blocked drain tube was found. Because the affected vehicles are within the New Vehicle Limited Warranty period, Volkswagen will not offer a reimbursement program under this recall. How Remedy Component Differs from Recalled Component : The remedy component is the same part number as the recalled part which has been correctly manufactured (not manufactured during the affected timeframe). The recalled part will be repaired if affected, not replaced. The recalled part is the Air Conditioner Evaporator Housing, part number 3QF.820.007 Identify How/When Recall Condition was Corrected in Production : Calendar week 32/2021: process improvement at sub-supplier Recall Schedule : Description of Recall Schedule : Dealers/Owners: On or before 01/14/2022 Planned Dealer Notification Date : JAN 14, 2022 – JAN 14, 2022 Planned Owner Notification Date : JAN 14, 2022 – JAN 14, 2022 * NR – Not Reported

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SEOCONTENT-END