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February 23, 2022 NHTSA CAMPAIGN NUMBER: 22V102000
Incorrect Load Carrying Capacity Label/FMVSS 110
While referencing the B-pillar label, the operator may overload the vehicle, increasing the risk of a crash.
NHTSA Campaign Number: 22V102
Manufacturer Volkswagen Group of America, Inc.
Components EQUIPMENT
Potential Number of Units Affected 49
Summary
Volkswagen Group of America, Inc. (Audi) is recalling certain 2022 RS5 coupe and RS5 Sportback vehicles. The value for the maximum combined weight of occupants and cargo on the B-pillar Tire and Loading information label is incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, “Tire and Loading Information.”
Remedy
Dealers will install a corrected label on the B-pillar, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi’s number for this recall is 44S3.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Audi has a Recall
Affected Vehicles
Country | Beginning Model Year | Ending Model Year | Vehicle | Vehicle Count |
USA | 2022 | 2022 | RS5 COUPE | 11 |
USA | 2022 | 2022 | RS5 SPORTBACK | 38 |
CAN | 2022 | 2022 | RS5 COUPE | 19 |
CAN | 2022 | 2022 | RS5 SPORTBACK | 42 |
Problem Description
The value for the maximum combined weight of occupants and cargo ( kg and lbs ) on the B-pillar “Tire and Loading Information” label is too high. (RS5 Sportback +20kg and RS5 Coupe +10kg ). When a customer relies on the incorrect value for the maximum combined weight of occupants and cargo on the B-pillar label, there is a risk of overloading the vehicle.
Nevertheless, the technically permissible axle load and the payload of the tires will not be exceeded. Overloading a vehicle increases the risk of a crash.
Corrective Action
Install correct “Tire and Loading Information” label.
Code Visibility
On or about March 31, 2022, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in March 2022. Owner letter examples are included in this bulletin for your reference.
Chronology :
November 26, 2021: Audi AG found an error within the “Tire and Loading Information” label on the B-pillar regarding the maximum combined weight of occupants and cargo. An immediate investigation was started.
December 2021 – January 2022: The topic was submitted to the Audi Product Safety Committee and a Stop-Order was issued for all vehicles still in the port and the factory. The “Tire and Loading Information” label was corrected and vehicles still in the port and in the factory received the corrected label. Affected scope of vehicles in the field was verified and the topic was discussed with the North American market. Risk assessment for the possibility of overloading the vehicle accordingly by the customer showed that the technically permissible axle load and the payload of the tires will not be exceeded.
February 16, 2022: The Audi Product Safety Committee decides a voluntary recall in order to replace the “Tire and Loading Information” label on the B-pillar with an updated correct label.
Audi is not aware of any customer complaints, warranty records, crashes or injuries due to this issue.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
AUDI | RS5 | 2022 |
11 Associated Documents
Recall Acknowledgement
Noncompliance Notice 573 Report
RCLRPT-22V102-1474.PDF 215.976KB
Manufacturer Notices(to Dealers,etc) – Audi Date: March 16, 2022 Advance Notice – Compliance Recall 44S3 / Tire and Loading Information Label
RCMN-22V102-0102.pdf 842.293KB
Recall 573 Report-Amendment 1-03/15/2022
RCLRPT-22V102-5524.PDF 215.976KB
ISSUED Owner Notification Letter(Part 577) – 44S3_ Audi
RCONL-22V102-0204.pdf 588.961KB
Remedy Instructions and TSB
RCRIT-22V102-0908.pdf 375.142KB
ISSUED Owner Notification Letter(Part 577) – 44S3_ Audi Customer PRI
RCONL-22V102-5989.pdf 1162.505KB
Manufacturer Notices(to Dealers,etc) – AUDI Date: March 30, 2022 Repair Available – Compliance Recall 44S3 / Tire and Loading Information Label
RCMN-22V102-2712.pdf 692.523KB
Recall Quarterly Report #2, 2022-2
RCLQRT-22V102-0357.PDF 211.255KB
Recall Quarterly Report #3, 2022-3
RCLQRT-22V102-5501.PDF 211.333KB
Recall Quarterly Report #4, 2022-4
RCLQRT-22V102-3039.PDF 211.445KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V102&docType=RCL
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SEOCONTENT-START
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2022 44S3 Page 1 of 8 Compliance Recall Code: 44S3 Subject Tire and Loading Information Label Release Date March 31, 2022 Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 RS5 COUPE 11 USA 2022 2022 RS5 SPORTBACK 38 CAN 2022 2022 RS5 COUPE 19 CAN 2022 2022 RS5 SPORTBACK 42 Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Campaign status must show “open.” If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description The value for the maximum combined weight of occupants and cargo ( kg and lbs ) on the Bpillar “Tire and Loading Information” label is too high. (RS5 Sportback +20kg and RS5 Coupe +10kg ). When a customer relies on the incorrect value for the maximum combined weight of occupants and cargo on the B-pillar label, there is a risk of overloading the vehicle. Nevertheless, the technically permissible axle load and the payload of the tires will not be exceeded. Overloading a vehicle increases the risk of a crash. Corrective Action Install correct “Tire and Loading Information” label. Code Visibility On or about March 31, 2022, the campaign code will be applied to affected vehicles. Owner Notification Owner notification will take place in March 2022. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi Group of America, Inc. and Audi Canada. All Rights Reserved. March 2022 44S3 Page 2 of 8 Parts Information Initial Allocation: NO Due to the small number of affected vehicles there will be no label allocation. Label Ordering: Compliance Label Ordering Portal Labels can be ordered through the Compliance Label Ordering Portal. Please have the VIN(s) you are ordering for available when you place your order. When placing label order ensure that the part number with suffix “RVU” is requested. Labels must be ordered by VIN through the Compliance Label Ordering Portal on accessaudi.com. CAUTION Pay close attention to the criteria for each affected vehicle to ensure the correct label is affixed. Criteria Part Number Quantity Part Description 01 8W8-010-502-DT RVU 1 Tire information label 02 8W8-010-502-EA RVU 1 Tire information label 03 8W8-010-502-EC RVU 1 Tire information label 04 8W6-010-502-BN RVU 1 Tire information label 05 8W6-010-502-BP RVU 1 Tire information label 06 8W6-010-502-BR RVU 1 Tire information label The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2022 44S3 Page 3 of 8 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work: U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option. Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure. Service Number 44S3 Damage Code 0099 Parts Vendor Code 002 Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal Vehicle Wash/Loaner Do not claim wash/loaner under this action Criteria I.D. All (see below) LABOR Labor Op Time Units Description 4440 23 99 10 Install tire information label OUTSIDE MATERIAL Criteria Part Number Quantity Description Amount 01 8W8010502DT 1 Tire information label $25.00 02 8W8010502EA 03 8W8010502EC 04 8W6010502BN 05 8W6010502BP 06 8W6010502BR Please enter part number in ALL CAPS The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2022 44S3 Page 4 of 8 Customer Letter Example (USA) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 22V102 Subject: Compliance Recall 44S3 – Tire and Loading Information Label Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that certain 2022 model year Audi vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 110 Tire Selection and Rims. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The value for the maximum combined weight of occupants and cargo ( kg and lbs ) on the B-pillar “Tire and Loading Information” label is too high. (RS5 Sportback +20kg and RS5 Coupe +10kg ). When a customer relies on the incorrect value for the maximum combined weight of occupants and cargo on the B-pillar label, there is a risk of overloading the vehicle. Overloading a vehicle increases the risk of a crash. What will we do? To correct this noncompliance, your authorized Audi dealer will install a correct “Tire and Loading Information” label. This work will take less than an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Your dealer will need to order a label specifically for your vehicle. Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1- 888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2022 44S3 Page 5 of 8 Customer Letter Example (Canada) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> Transport Canada Recall: 2022-084 Subject: Compliance Recall 44S3 – Tire and Loading Information Label Dear Audi Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The value for the maximum combined weight of occupants and cargo ( kg and lbs ) on the B-pillar “Tire and Loading Information” label is too high. (RS5 Sportback +20kg and RS5 Coupe +10kg ). When a customer relies on the incorrect value for the maximum combined weight of occupants and cargo on the B-pillar label, there is a risk of overloading the vehicle. Overloading a vehicle increases the risk of a crash. What will we do? To correct this noncompliance, your authorized Audi dealer will install a correct “Tire and Loading Information” label. This work will take less than an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Your dealer will need to order a label specifically for your vehicle. Please contact your authorized Audi dealer without delay to schedule this recall repair. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. March 2022 44S3 Page 6 of 8 Repair Instruction Section A – Check for Previous Repair Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order. Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required. Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date <arrow 3>. The oldest should be performed first. All Safety Recalls must be completed prior to completing this campaign. Proceed to Section B. NOTE These repair instructions may differ from the labor operations and labor times listed in ELSA. Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action. This procedure must be read in its entirety prior to performing the repair. Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles. Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action. When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. March 2022 44S3 Page 7 of 8 Section B – Repair Procedure Open the driver front door. Locate the “Tire and Loading Information” label on the B-pillar. Clean the surface of the existing label. NOTE The surface of the existing label must be clean, dry, and free from oil residue prior to applying the replacement label. The replacement label MUST cover the existing label completely. Handle the replacement label carefully. Do not touch the adhesive backing. CAUTION Ensure the correct label is affixed to the correct vehicle. Peel the replacement label off the backing paper. Affix the replacement label <arrow> over the existing label. The new label should be oriented in the same way as the original label. Criteria Part Number Part Description 01 8W8010502DT RVU Tire Information Label 02 8W8010502EA RVU 03 8W8010502EC RVU 04 8W6010502BN RVU 05 8W6010502BP RVU 06 8W6010502BR RVU Ensure minimal air bubbles are created when installing the new label. Proceed to Section C The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. March 2022 44S3 Page 8 of 8 Section C – Campaign Completion Stamp Item#: AUD4927ENG -ORItem # AUD4927FRE Once the campaign has been completed, the technician should stamp the repair order. Stamps are available for ordering through the Compliance Label Ordering Portal.
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44S3 USA IMPORTANT SAFETY RECALL <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 22V102 Subject: Compliance Recall 44S3 – Tire and Loading Information Label Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that certain 2022 model year Audi vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 110 Tire Selection and Rims. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The value for the maximum combined weight of occupants and cargo (kg and lbs ) on the B-pillar “Tire and Loading Information” label is too high. (RS5 Sportback +20kg and RS5 Coupe +10kg ). When a customer relies on the incorrect value for the maximum combined weight of occupants and cargo on the B-pillar label, there is a risk of overloading the vehicle. Overloading a vehicle increases the risk of a crash. What will we do? To correct this noncompliance, your authorized Audi dealer will install a correct “Tire and Loading Information” label. This work will take less than an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Your dealer will need to order a label specifically for your vehicle. Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. IMPORTANT SAFETY RECALL Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection 44S3 USA CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE <MES AÑO> <NOMBRE DEL CLIENTE> <DIRECCIÓN DEL CLIENTE> <CIUDAD, ESTADO Y CÓDIGO POSTAL DEL CLIENTE> El presente aviso corresponde a su vehículo: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 22V102 Asunto: Llamada de cumplimiento 44S3 – Etiqueta con información sobre los neumáticos y la capacidad de carga Estimado(a) propietario(a) de un vehículo Audi: El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad con Vehículos Motorizados de EE. UU. Audi ha decidido que ciertos vehículos Audi modelo 2022 no se ajustan a la norma federal n.º 110 de Seguridad de Tráfico y Vehículos Motorizados, “Selección de neumáticos y rines”. Nuestros registros indican que usted es propietario(a) de uno de los vehículos afectados por esta medida. ¿Cuál es el problema? El valor del peso máximo combinado de los ocupantes y la carga (kg y libras) de la etiqueta “Información sobre neumáticos y capacidad de carga” del montante B es demasiado alto (RS5 Sportback: más de 20 kg y RS 5 Coupé más de 10 kg). Cuando un cliente confía en el valor incorrecto para el peso máximo combinado de ocupantes y carga en la etiqueta del montante B, existe el riesgo de sobrecargar el vehículo. La sobrecarga de un vehículo aumenta el riesgo de choque. ¿Qué haremos? Para corregir este incumplimiento, su concesionario Audi autorizado instalará una etiqueta correcta de “Información sobre neumáticos y capacidad de carga”. Este servicio se realizará en menos de una hora y se hará de forma gratuita. No obstante, considere la posibilidad de que su concesionario necesite tiempo adicional para la preparación del servicio y la organización del horario del taller. ¿Qué debe hacer? El concesionario deberá pedir una etiqueta específica para su vehículo. Comuníquese de inmediato con su concesionario Audi autorizado para programar esta llamada de reparación. También puede visitar el sitio www.audiusa.com y hacer clic en “Find a Dealer” (Buscar concesionario) para encontrar un concesionario cercano a su domicilio y programar este servicio. Vehículos rentados y cambios de dirección Si usted es el(la) arrendador(a) y propietario(a) registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de los diez (10) días posteriores a la recepción. Si cambió de dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario adjunta y envíenosla para que podamos actualizar nuestros registros. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE ¿De qué otra forma podemos ayudarlo? Si su concesionario Audi autorizado no puede completar esta tarea de forma gratuita en un plazo razonable o no está en condiciones de hacerlo, comuníquese con Atención al cliente de Audi al 1-800-253-2834 o a través de la página “Contact Us” (Contáctenos) en el enlace www.audiusa.com. Verificación de vehículos para campañas de llamada a revisión o de servicio Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, utilice la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio) en www.audiusa.com e ingrese el número de identificación del vehículo (VIN). Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa y gratuita de seguridad de vehículos al 1-888- 327-4236 (TTY: 1-800-424-9153) o ingresar a http://www.safercar.gov. Le pedimos disculpas por cualquier inconveniente que esto pueda ocasionarle; sin embargo, estamos tomando estas medidas para garantizar su seguridad y su continua satisfacción con el vehículo. Atentamente, Defensa del Consumidor de Audi
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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 44S3_DLR_LAUNCH Repair Available – Compliance Recall 44S3 / Tire and Loading Information Label This notice is for: Dealer Principal General Manager Sales Managers Service Manager Parts Manager Service Advisor Warranty Administrator Technicians Date: March 30, 2022 Issue: The value for the maximum combined weight of occupants and cargo ( kg and lbs ) on the B-pillar “Tire and Loading Information” label is too high. (RS5 Sportback +20kg and RS5 Coupe +10kg ). When a customer relies on the incorrect value for the maximum combined weight of occupants and cargo on the B-pillar label, there is a risk of overloading the vehicle. Nevertheless, the technically permissible axle load and the payload of the tires will not be exceeded. Overloading a vehicle increases the risk of a crash. Repair: REPAIR AVAILABLE – March 31, 2022 – Install correct “Tire and Loading Information” label. See ELSA/ServiceNet for complete repair & claiming instructions Check daily campaign open inventory report or OMD for affected vehicles in inventory Repair every affected inventory vehicle before delivery to consumers. Parts Department: There will be no parts allocation due to the low number of affected vehicles. Please see the 44S3 circular for complete ordering information. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 RS5 COUPE 11 USA 2022 2022 RS5 SPORTBACK 38 CAN 2022 2022 RS5 COUPE 19 CAN 2022 2022 RS5 SPORTBACK 42 Notes: Schedule owner repairs immediately Owner mailing – March 2022 IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE
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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 44S3_DLR_ADV Advance Notice – Compliance Recall 44S3 / Tire and Loading Information Label This notice is for: Dealer Principal General Manager Sales Managers Service Manager Parts Manager Service Advisor Warranty Administrator Technicians Date: March 16, 2022 Issue: The value for the maximum combined weight of occupants and cargo ( kg and lbs ) on the B-pillar “Tire and Loading Information” label is too high. (RS5 Sportback +20kg and RS5 Coupe +10kg ). When a customer relies on the incorrect value for the maximum combined weight of occupants and cargo on the B-pillar label, there is a risk of overloading the vehicle. Nevertheless, the technically permissible axle load and the payload of the tires will not be exceeded. Overloading a vehicle increases the risk of a crash. Repair: REPAIR NOT YET AVAILABLE Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 RS5 COUPE 11 USA 2022 2022 RS5 SPORTBACK 38 CAN 2022 2022 RS5 COUPE 19 CAN 2022 2022 RS5 SPORTBACK 42 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-102 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : MAR 15, 2022 NHTSA Recall No. : 22V-102 Manufacturer Recall No. : 44S3 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 49 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 AUDI RS5 SPORTBACK Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicle assembly information was reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received affected parts or have already been remedied in the factory or port. RS5 SPORTBACK: 38 Production Dates : SEP 28, 2021 – DEC 14, 2021 VIN Range 1 : Begin : WUAAWCF52NA900278 End : WUAAWCF58NA901175 ✔ Not sequential Vehicle 2 : 2022-2022 AUDI RS5 COUPE Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicle assembly information was reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received affected parts or have already been remedied in the factory or port. RS5 COUPE: 11 Production Dates : OCT 01, 2021 – DEC 02, 2021 VIN Range 1 : Begin : WUANWAF53NA900179 End : WUANWAF55NA901043 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : The value for the maximum combined weight of occupants and cargo ( kg and lbs ) on the B-pillar “Tire and Loading Information” label is too high. ( RS5 Sportback +20kg and RS5 Coupe +10kg ) FMVSS 1 : 110 – Tire selection and rims Part 573 Safety Recall Report 22V-102 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : When a customer relies on the incorrect value for the maximum combined weight of occupants and cargo on the B-pillar label, there is a risk of overloading the vehicle. Nevertheless the technically permissible axle load and the payload of the tires will not be exceeded. Overloading a vehicle increases the risk of a crash. Description of the Cause : When creating the “Tire and Loading Information” label for MY 2022, a mistake occurred as the vehicle weight had increased, but the maximum combined weight of occupants and cargo was not adopted accordingly. Identification of Any Warning that can Occur : none Involved Components : Component Name 1 : Tire and Loading Information Label Component Description : Loading information Component Part Number : 8W8010502 DT/EA/EC and 8W6010502 BN/BP/BR Supplier Identification : Component Manufacturer Name : Audi AG Address : Auto-Union-Str. 1 Ingolstadt Foreign States 85057 Country : Germany Chronology : November 26, 2021: Audi AG found an error within the “Tire and Loading Information” label on the B-pillar regarding the maximum combined weight of occupants and cargo. An immediate investigation was started. December 2021 – January 2022: The topic was submitted to the Audi Product Safety Committee and a Stop- Order was issued for all vehicles still in the port and the factory. The “Tire and Loading Information” label was corrected and vehicles still in the port and in the factory received the corrected label. Affected scope of vehicles in the field was verified and the topic was discussed with the North American market. Risk assessment for the possibility of overloading the vehicle accordingly by the customer showed that the technically permissible axle load and the payload of the tires will not be exceeded. February 16, 2022: The Audi Product Safety Committee decides a voluntary recall in order to replace the “Tire Part 573 Safety Recall Report 22V-102 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 and Loading Information” label on the B-pillar with an updated correct label. Audi is not aware of any customer complaints, warranty records, crashes or injuries due to this issue. Description of Remedy : Description of Remedy Program : A corrected “Tire and Loading Information” label will be installed on the Bpillar over the existing label. Because the vehicles are within the New Vehicle Limited Warranty period, Audi will not offer a reimbursement program under this recall. How Remedy Component Differs from Recalled Component : The remedy component is a new “Tire and Loading Information” label consisting of the corrected value for the maximum combined weight of occupants and cargo. Identify How/When Recall Condition was Corrected in Production : Vehicles produced after December 20, 2021 have received the “Tire and Loading Information” label with the correct value. Recall Schedule : Description of Recall Schedule : Dealers/owners: on or before April 22, 2022 Planned Dealer Notification Date : APR 22, 2022 – APR 22, 2022 Planned Owner Notification Date : APR 22, 2022 – APR 22, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-102 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : FEB 23, 2022 NHTSA Recall No. : 22V-102 Manufacturer Recall No. : 44S3 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 49 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 AUDI RS5 SPORTBACK Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicle assembly information was reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received affected parts or have already been remedied in the factory or port. RS5 SPORTBACK: 38 Production Dates : SEP 28, 2021 – DEC 14, 2021 VIN Range 1 : Begin : WUAAWCF52NA900278 End : WUAAWCF58NA901175 ✔ Not sequential Vehicle 2 : 2022-2022 AUDI RS5 COUPE Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicle assembly information was reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received affected parts or have already been remedied in the factory or port. RS5 COUPE: 11 Production Dates : OCT 01, 2021 – DEC 02, 2021 VIN Range 1 : Begin : WUANWAF53NA900179 End : WUANWAF55NA901043 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : The value for the maximum combined weight of occupants and cargo ( kg and lbs ) on the B-pillar “Tire and Loading Information” label is too high. ( RS5 Sportback +20kg and RS5 Coupe +10kg ) FMVSS 1 : 110 – Tire selection and rims Part 573 Safety Recall Report 22V-102 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : When a customer relies on the incorrect value for the maximum combined weight of occupants and cargo on the B-pillar label, there is a risk of overloading the vehicle. Nevertheless the technically permissible axle load and the payload of the tires will not be exceeded. Overloading a vehicle increases the risk of a crash. Description of the Cause : When creating the “Tire and Loading Information” label for MY 2022, a mistake occurred as the vehicle weight had increased, but the maximum combined weight of occupants and cargo was not adopted accordingly. Identification of Any Warning that can Occur : none Involved Components : Component Name 1 : Tire and Loading Information Label Component Description : Loading information Component Part Number : 8W0010502 DT/EA/EC and 8W6010502 BN/BP/BR Supplier Identification : Component Manufacturer Name : Audi AG Address : Auto-Union-Str. 1 Ingolstadt Foreign States 85057 Country : Germany Chronology : November 26, 2021: Audi AG found an error within the “Tire and Loading Information” label on the B-pillar regarding the maximum combined weight of occupants and cargo. An immediate investigation was started. December 2021 – January 2022: The topic was submitted to the Audi Product Safety Committee and a Stop- Order was issued for all vehicles still in the port and the factory. The “Tire and Loading Information” label was corrected and vehicles still in the port and in the factory received the corrected label. Affected scope of vehicles in the field was verified and the topic was discussed with the North American market. Risk assessment for the possibility of overloading the vehicle accordingly by the customer showed that the technically permissible axle load and the payload of the tires will not be exceeded. February 16, 2022: The Audi Product Safety Committee decides a voluntary recall in order to replace the “Tire Part 573 Safety Recall Report 22V-102 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 and Loading Information” label on the B-pillar with an updated correct label. Audi is not aware of any customer complaints, warranty records, crashes or injuries due to this issue. Description of Remedy : Description of Remedy Program : A corrected “Tire and Loading Information” label will be installed on the Bpillar over the existing label. Because the vehicles are within the New Vehicle Limited Warranty period, Audi will not offer a reimbursement program under this recall. How Remedy Component Differs from Recalled Component : The remedy component is a new “Tire and Loading Information” label consisting of the corrected value for the maximum combined weight of occupants and cargo. Identify How/When Recall Condition was Corrected in Production : Vehicles produced after December 20, 2021 have received the “Tire and Loading Information” label with the correct value. Recall Schedule : Description of Recall Schedule : Dealers/owners: on or before April 22, 2022 Planned Dealer Notification Date : APR 22, 2022 – APR 22, 2022 Planned Owner Notification Date : APR 22, 2022 – APR 22, 2022 * NR – Not Reported
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