Safety Recall 97GF / Front Door Wiring Harness – 2019-2020 Volkswagen Atlas, 2020-2023 Atlas Cross Sport

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TOPIC TYPE RECALL CODE QUESTION ANSWER Safety Recall 97GF Safety Recall 97GF What vehicles are included in Safety Recall 97GF? What is the safety concern for Safety Recall 97GF? The recall condition can result in a fault that causes the airbag light to be illuminated. When illuminated, in the event of certain side crash scenarios that would cause the side airbag to deploy, the side airbag may deploy later than designed. This may lead to an increased injury to vehicle occupants. Are there any precautions I should take because my vehicle is part of Safety Recall 97GF? You can continue driving your vehicle if you are not currently experiencing the issues that may potentially be caused by the recall condition. Please ensure that everyone who uses your vehicle has read the owner’s manual and is familiar with how the warning lights in your vehicle function. If the potential condition that is the subject of the recall is present in the vehicle, the airbag warning light may illuminate if a malfunction is detected. Other symptoms of a sporadic interruption of the affected electrical connection can be: inadvertently rolling down windows, inadvertent park brake engagement at low speeds (below approximately 3km/h or 1.8 mph), warning regarding faulty door sensor. Customers experiencing any of these conditions are advised to contact an authorized Volkswagen dealer to have their vehicle diagnosed/repaired without delay. What is the repair for the Safety Recall 97GF? To address this potential issue, your authorized Volkswagen dealer will check both front doors to determine if diagnostic trouble (fault) code(s) specific to the affected wiring harness are actually present. If the fault code(s) are present for a front door, the affected wiring harness will be replaced in that door. Harnesses will be modified with a zip tie to secure them, and a stabilizing compound will be applied to the terminal ends of the affected wiring harness connectors. If fault code(s) are not found, the existing wiring harness will be modified with a zip tie to secure it and a stabilizing compound will be applied to the terminal ends of the affected wiring harness connector(s). When will the repair for Safety Recall 97GF be available? Repairs for this recall have begun. Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.

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TOPIC TYPE RECALL CODE QUESTION ANSWER Safety Recall 97GF Safety Recall 97GF What vehicles are included in Safety Recall 97GF? What is the safety concern for Safety Recall 97GF? The recall condition can result in a fault that causes the airbag light to be illuminated. When illuminated, in the event of certain side crash scenarios that would cause the side airbag to deploy, the side airbag may deploy later than designed. This may lead to an increased injury to vehicle occupants. Are there any precautions I should take because my vehicle is part of Safety Recall 97GF? You can continue driving your vehicle if you are not currently experiencing the issues that may potentially be caused by the recall condition. Please ensure that everyone who uses your vehicle has read the owner’s manual and is familiar with how the warning lights in your vehicle function. If the potential condition that is the subject of the recall is present in the vehicle, the airbag warning light may illuminate if a malfunction is detected. Other symptoms of a sporadic interruption of the affected electrical connection can be: inadvertently rolling down windows, inadvertent park brake engagement at low speeds (below approximately 3km/h or 1.8 mph), warning regarding faulty door sensor. Customers experiencing any of these conditions are advised to contact an authorized Volkswagen dealer to have their vehicle diagnosed/repaired without delay. What is the repair for the Safety Recall 97GF? To address this potential issue, your authorized Volkswagen dealer will check both front doors to determine if diagnostic trouble (fault) code(s) specific to the affected wiring harness are actually present. If the fault code(s) are present for a front door, the affected wiring harness will be replaced in that door. Harnesses will be modified with a zip tie to secure them, and a stabilizing compound will be applied to the terminal ends of the affected wiring harness connectors. If fault code(s) are not found, the existing wiring harness will be modified with a zip tie to secure it and a stabilizing compound will be applied to the terminal ends of the affected wiring harness connector(s). When will the repair for Safety Recall 97GF be available? This recall repair is not available at this time, but Volkswagen is working to have it available as soon as possible. Volkswagen will send you a letter via first-class mail to let you know when you can schedule the recall repair with your dealer.

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Volkswagen of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326 If you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. 97GF USA IMPORTANT SAFETY RECALL This notice applies to your vehicle: NHTSA: 22V152 Volkswagen Recall: 97GF – Front Door Wiring Harness INTERIM SAFETY RECALL NOTICE FOR YOUR VEHICLE A recall repair is not yet available This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. About this recall: In the event of a side crash, when the side airbag deployment may be necessary, the side airbag may deploy later than designed, which can lead to an increased risk of injury to vehicle occupants. This issue may be caused by excessive micromovement, leading to fretting corrosion of the front door wiring harness terminal contacts. A recall repair is not yet available. We will send another letter as soon as the recall work can be completed on your vehicle. What you can do now: Please do not contact your dealer about this recall unless you believe your vehicle has the condition described in this letter. If the recall condition is present in the vehicle, the airbag warning light will illuminate if a malfunction is detected. Other symptoms of a sporadic interruption of the affected electrical connection can be: inadvertently rolling down windows, inadvertent park brake engagement at low speeds (below approximately 3km/h or 1.8 mph), warning regarding faulty door sensor. Customers experiencing any of these conditions are advised to contact an authorized Volkswagen dealer to have their vehicle diagnosed/repaired without delay. Your safety and that of your passengers is our highest priority, and we are working to make a recall repair available as soon as possible. We apologize for any inconvenience this letter may cause. Sincerely, Volkswagen Customer Protection

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Volkswagen of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326 If you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. 97GF USA IMPORTANT SAFETY RECALL This notice applies to your vehicle: NHTSA: 22V152 Volkswagen Recall: 97GF – Front Door Wiring Harness INTERIM SAFETY RECALL NOTICE FOR YOUR VEHICLE A recall repair is not yet available This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. About this recall: In the event of a side crash, when the side airbag deployment may be necessary, the side airbag may deploy later than designed, which can lead to an increased risk of injury to vehicle occupants. This issue may be caused by excessive micromovement, leading to fretting corrosion of the front door wiring harness terminal contacts. A recall repair is not yet available. We will send another letter as soon as the recall work can be completed on your vehicle. What you can do now: Please do not contact your dealer about this recall unless you believe your vehicle has the condition described in this letter. If the recall condition is present in the vehicle, the airbag warning light will illuminate if a malfunction is detected. Other symptoms of a sporadic interruption of the affected electrical connection can be: inadvertently rolling down windows, inadvertent park brake engagement at low speeds (below approximately 3km/h or 1.8 mph), warning regarding faulty door sensor. Customers experiencing any of these conditions are advised to contact an authorized Volkswagen dealer to have their vehicle diagnosed/repaired without delay. Your safety and that of your passengers is our highest priority, and we are working to make a recall repair available as soon as possible. We apologize for any inconvenience this letter may cause. Sincerely, Volkswagen Customer Protection Volkswagen of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326 Si tiene alguna pregunta sobre este comunicado, póngase en contacto con nosotros mediante su medio de comunicación preferido en www.vw.com/contact o por teléfono al 800-893-5298. Si aún no obtuvo una respuesta satisfactoria, puede presentar una queja en la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa gratuita de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153), o bien ingresar a http://www.safercar.gov. Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, visite www.vw.com/owners/recalls e ingrese el número de identificación del vehículo (VIN) en la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio). Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de diez (10) días a partir de su recepción. Si cambió su dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario que se encuentra adjunta y envíenosla para que podamos actualizar nuestros registros. 97GF ESTADOS UNIDOS CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD <MES, AÑO> <DIRECCIÓN DEL CLIENTE> <CIUDAD, ESTADO Y CÓDIGO POSTAL DEL CLIENTE> El presente aviso corresponde a su vehículo: <NÚMERO DE IDENTIFICACIÓN DEL VEHÍCULO> <AÑO MODELO> NHTSA: 22V152 Campaña de llamada a revisión de Volkswagen: 97GF – Arnés de cableado de la puerta delantera AVISO DE CAMPAÑA DE LLAMADA A REVISIÓN PROVISIONAL DE SU VEHÍCULO POR MOTIVOS DE SEGURIDAD El servicio de reparación por la llamada a revisión aún no está disponible El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad de Vehículos Motorizados. Volkswagen determinó que existe un defecto relacionado con la seguridad de los vehículos motorizados en determinados vehículos Volkswagen. Nuestros registros indican que usted es propietario(a) de uno de los vehículos afectados por estas medidas. Acerca de esta campaña de llamada a revisión: En caso de un choque lateral, cuando es necesario desplegar la bolsa de aire lateral, esta puede desplegarse más tarde de lo previsto, lo que puede aumentar el riesgo de lesiones a los ocupantes del vehículo. Este problema puede deberse a micromovimiento excesivos, lo que provoca una corrosión excesiva de los contactos del terminal del arnés de cableado de la puerta delantera. El servicio de reparación por la llamada a revisión aún no está disponible. Enviaremos otra carta tan pronto como pueda realizarse el servicio de reparación en su vehículo. Qué puede hacer ahora: No se comunique con el concesionario por esta reparación a menos que crea que su vehículo tiene la condición descrita en esta carta. Si el vehículo presenta la condición de llamada a revisión, la luz de advertencia de la bolsa de aire se encenderá si se detecta una falla. Otros síntomas de una interrupción esporádica de la conexión eléctrica afectada pueden ser: bajada involuntaria de las ventanillas, aplicación involuntaria del freno de estacionamiento a baja velocidad (por debajo de aproximadamente 3 km/h o 1.8 mph), aviso sobre fallo en el sensor de la puerta. Se recomienda a los clientes que experimenten cualquiera de estas condiciones que se comuniquen con un concesionario Volkswagen autorizado para diagnosticar o reparar su vehículo cuanto antes. Su seguridad y la de sus pasajeros es nuestra prioridad principal, y estamos trabajando para que haya disponible cuanto antes un servicio de reparación por la llamada a revisión. Nos disculpamos por cualquier inconveniente que esta carta pueda causarle. Atentamente, Defensa del Consumidor de Volkswagen

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 1 of 27 Safety Recall Code: 97GF REVISION Subject Front Door Wiring Harness Release Date September 22, 2022 REVISION SUMMARY Updated fault code table Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2019 2023 ATLAS 146,619 USA 2020 2023 ATLAS CROSS SPORT 76,273 CAN 2019 2022 ATLAS 14,973 CAN 2020 2022 ATLAS CROSS SPORT 8,219 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description In the event of a side crash, when the side airbag deployment may be necessary, the side airbag may deploy later than designed, which can lead to an increased risk of injury to vehicle occupants. This issue may be caused by excessive micromovement, leading to fretting corrosion of the door wiring harness terminal contacts. Corrective Action To identify and correct this defect, authorized Volkswagen dealers will check both front doors to determine if diagnostic trouble (fault) code(s) specific to the affected wiring harness are present. If the fault code(s) are present for a front door, the affected wiring harness will be replaced in that door. Harnesses will be modified with a zip tie to secure them, and a stabilizing compound will be applied to the terminal ends of the affected wiring harness connectors. If fault codes are not found, the existing wiring harness will be modified with a zip tie to secure it and a stabilizing compound will be applied to the terminal ends of the affected wiring harness connector(s). Precautions If the recall condition is present in the vehicle, the airbag warning light will illuminate if a malfunction is detected. Other symptoms of a sporadic interruption of the affected electrical connection can be: inadvertently rolling down windows, inadvertent park brake engagement at low speeds (below approximately 3km/h or 1.8 mph), warning regarding faulty door sensor. Customers experiencing any of these conditions are advised to contact an authorized Volkswagen dealer to have their vehicle diagnosed/repaired without delay. Code Visibility On or about June 22, 2022, the campaign code was applied to affected vehicles. Owner Notification Owner notification will take place in June 2022. Owner letter examples are included in this bulletin for your reference. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 2 of 27 Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 3 of 27 Parts Information Parts Control Type: VIN to Order If parts are needed to support a vehicle repair:  US Dealers – use AVA  CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order Parts Control Type: Upper Order Limit Parts will be managed with a weekly Upper Order Limit. Please see Parts On Command (POC) for your Upper Order Limit quantity. Initial Allocation: YES G -055-150-A1 N -106-622-01 WHT-005-353 Dealers will be sent an initial allocation prior to customer notification. If no initial allocation was received, please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) IF NO FAULTS ARE STORED FOR A DOOR HARNESS: Criteria Quantity Part Number P.O.C. Part Description Ordering Method 01 As needed G -055-150-A1 LITH.GREAS (lithium grease) (shop supply) UOL NOTE: One tube is expected to repair at least 150 harnesses Up to 2 N -106-622-01 TIE WRAP UOL IF FAULTS ARE STORED FOR A DOOR HARNESS: CRITICAL PARTS INFORMATION STOP! Do not order a door harness unless it is absolutely needed! The expected need for a door harness is less than 1%. Ordering parts unnecessarily will cause delays. Criteria Quantity Part Number P.O.C. Part Description Ordering Method 01 As needed SEE ETKA DOOR HARNESS (driver front and/or passenger front) VIN to Order As needed G -055-150-A1 LITH.GREAS (lithium grease) (shop supply) UOL NOTE: One tube is expected to repair at least 150 harnesses 6 per door WHT-005-353 RIVET UOL NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 4 of 27 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.  Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure. Service Number 97GF Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal if door harness is NOT replaced Mark DOOR HARNESS* as causal part if harness IS replaced Vehicle Wash/Loaner Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility. Criteria I.D. 01 Check DTC memory for front door harness related faults. No related faults are stored. Install tie wrap and apply grease to driver front and passenger front door harnesses. LABOR Labor Op Time Units Description 9732 49 99 65 Modify driver front and passenger front door harnesses 0150 00 00 Time stated on diagnostic protocol (up to 40 TU) Checking and clearing faults via GFF PARTS Quantity Part Number Description 2.00 N 10662201 TIE WRAP Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 5 of 27 -OR- Check DTC memory for front door harness related faults. Fault(s) stored for DRIVER door harness. Replace driver front door harness. Install tie wrap to passenger front door harness. Apply grease (shop supply) to driver front and passenger front door harnesses. LABOR Labor Op Time Units Description 9732 19 99 90 Replace driver front door harness 9732 50 99 20 Modify front door harnesses 0150 00 00 Time stated on diagnostic protocol (up to 40 TU) Checking and clearing faults via GFF PARTS Quantity Part Number Description 1.00 SEE ETKA DOOR HARNESS (driver front)* 1.00 N 10662201 TIE WRAP 6.00 WHT005353 RIVET -OR- Check DTC memory for front door harness related faults. Fault(s) stored for PASSENGER door harness. Replace passenger front door harness. Install tie wrap to driver front door harness. Apply grease (shop supply) to driver front and passenger front door harnesses. LABOR Labor Op Time Units Description 9732 19 99 90 Replace passenger front door harness 9732 50 99 20 Modify front door harnesses 0150 00 00 Time stated on diagnostic protocol (up to 40 TU) Checking and clearing faults via GFF PARTS Quantity Part Number Description 1.00 SEE ETKA DOOR HARNESS (passenger front)* 1.00 N 10662201 TIE WRAP 6.00 WHT005353 RIVET Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 6 of 27 -OR- Check DTC memory for front door harness related faults. Fault(s) stored for BOTH door harnesses. Replace both front door harnesses. Apply grease (shop supply) to both front door harnesses. LABOR Labor Op Time Units Description 9732 20 99 145 Replace both front door harnesses 9732 50 99 10 Modify front door harnesses 0150 00 00 Time stated on diagnostic protocol (up to 40 TU) Checking and clearing faults via GFF PARTS Quantity Part Number Description 1.00 SEE ETKA DOOR HARNESS (driver front)* 1.00 SEE ETKA DOOR HARNESS (passenger front) 12.00 WHT005353 RIVET The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 7 of 27 Customer Letter Example (USA) This notice applies to your vehicle: , NHTSA: 22V152 Subject: Safety Recall 97GF –Front Door Wiring Harness Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2019-2023 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? In the event of a side crash, when the side airbag deployment may be necessary, the side airbag may deploy later than designed, which can lead to an increased risk of injury to vehicle occupants. This issue may be caused by excessive micromovement, leading to fretting corrosion of the door wiring harness terminal contacts. What will we do? To identify and correct this defect, authorized Volkswagen dealers will check both front doors to determine if diagnostic trouble (fault) code(s) specific to the affected wiring harness are present. If the fault code(s) are present for a front door, the affected wiring harness will be replaced in that door. Harnesses will be modified with a zip tie to secure them, and a stabilizing compound will be applied to the terminal ends of the affected wiring harness connectors. If fault codes are not found, the existing wiring harness will be modified with a zip tie to secure it and a stabilizing compound will be applied to the terminal ends of the affected wiring harness connector(s). This work will take about two hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take If the recall condition is present in the vehicle, the airbag warning light will illuminate if a malfunction is detected. Other symptoms of a sporadic interruption of the affected electrical connection can be: inadvertently rolling down windows, inadvertent park brake engagement at low speeds (below approximately 3km/h or 1.8 mph), warning regarding faulty door sensor. Customers experiencing any of these conditions are advised to contact an authorized Volkswagen dealer to have their vehicle diagnosed/repaired without delay. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Reimbursement of Expenses If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800- 893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424- 9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 8 of 27 Customer Customer Letter Example (Canada) This notice applies to your vehicle: , Transport Canada Recall: 2022-110 Subject: Safety Recall 97GF –Front Door Wiring Harness Dear Volkswagen Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? In the event of a side crash, when the side airbag deployment may be necessary, the side airbag may deploy later than designed, which can lead to an increased risk of injury to vehicle occupants. This issue may be caused by excessive micromovement, leading to fretting corrosion of the door wiring harness terminal contacts. What will we do? To identify and correct this defect, authorized Volkswagen dealers will check both front doors to determine if diagnostic trouble (fault) code(s) specific to the affected wiring harness are present. If the fault code(s) are present for a front door, the affected wiring harness will be replaced in that door. Harnesses will be modified with a zip tie to secure them, and a stabilizing compound will be applied to the terminal ends of the affected wiring harness connectors. If fault codes are not found, the existing wiring harness will be modified with a zip tie to secure it and a stabilizing compound will be applied to the terminal ends of the affected wiring harness connector(s). This work will take about two hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. Precautions you should take If the recall condition is present in the vehicle, the airbag warning light will illuminate if a malfunction is detected. Other symptoms of a sporadic interruption of the affected electrical connection can be: inadvertently rolling down windows, inadvertent park brake engagement at low speeds (below approximately 3km/h or 1.8 mph), warning regarding faulty door sensor. Customers experiencing any of these conditions are advised to contact an authorized Volkswagen dealer to have their vehicle diagnosed/repaired without delay. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Reimbursement of Expenses If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 9 of 27 Repair Overview  Check DTC memory for faults related to faulty front door harnesses.  Modify or replace door harness. NOTE  These repair instructions may differ from the labor operations and labor times listed in ELSA.  Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.  This procedure must be read in its entirety prior to performing the repair.  Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.  Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.  When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 10 of 27 Required Tools Trim Removal Wedge -3409- (or equivalent) Wedge Set -T10383- (or equivalent) Small brush (paint brush, for example) (locally sourced shop supply) Omega Clip Tool -T40280- (or equivalent) Pop Rivet Nut Pliers -VAS5072A- (or equivalent) IF DOOR HARNESS REQUIRES REPLACEMENT Pry lever -80-200- (or equivalent) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 11 of 27 Repair Instruction Section A – Check for Previous Repair TIP If Campaign Completion label is present, no further work is required.  Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order.  Confirm the Campaign/Action is open . If the status is closed, no further work is required.  Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first.  All Safety Recalls must be completed prior to completing this campaign.  Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 12 of 27 Section B – Door Harness Fault Evaluation  Perform a GFF diagnostic scan of the vehicle using ODIS.  If any of the faults listed in the table below are present: o The corresponding front door harness must be replaced. o Lithium grease will also be applied to the corresponding body side wiring harness. o Refer to Section C for door harness replacement.  If no related faults are present: o The front door harness (left and/or right) must be modified. o Refer to Section D for door harness modification.  The GFF session should be stopped and saved. Faults will be created during either repair and must be cleared at the end of the repair.  If a front door harness is replaced, and there are no faults for the opposite side front door harness. The opposite side door harness must still be modified. Diagnostic Address DTC DTC Description Side 1 or 19 U0199 Lost Communication With “Door Control Module A” Left 19 U0200 Lost Communication With “Door Control Module B” Right 42 B1908F0 Crash response active Left 52 B1908F0 Crash response active Right 15 B101711 Crash sensor for side airbag driver’s side short circuit to ground Left 15 B101715 Crash sensor for side airbag driver’s side short circuit to B+ Left 15 B101729 Crash sensor for side airbag driver’s side implausible signal Left 15 B103611 Crash sensor for side airbag passenger’s side short circuit to ground Right 15 B103615 Crash sensor for side airbag passenger’s side open circuit Right 15 B103629 Crash sensor for side airbag passenger’s side implausible signal Right The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 13 of 27 Section C – Replacing Door Wiring Harness Remove front door trim panel: WARNING When working on the airbag system, the battery must be disconnected in accordance with the repair guide, with the ignition switched on. NOTE The removal and installation for the driver side front door trim panel is described. The removal and installation for the front passenger side is similar.  Pry off the cap <1> with the Trim Removal Wedge -3409-.  Remove the bolt <2>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 14 of 27  Turn/release the rotor clip <1> 90° in the (1/4 of a turn) using the open end wrench (10 mm) or Torx T30.  Loosen the clips <2> for the door trim panel <1> out of the mounts using the Wedge Set .  Remove the door trim panel vertically upward from the window shaft strip. At the same time the crash clip <3> is automatically released.  Roll the window all the way up after disengaging door panel and before disconnecting the connectors.  Depending on the vehicle equipment level, disconnect the connectors from the door trim panel. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 15 of 27  Disconnect the cable <1> from the interior door mechanism. CAUTION Risk of damaging the operating cable by deforming it. Never sharply bend or kink the operating cable. CAUTION Risk of damaging the locking mechanism. The locking mechanism of all clip connections must be located in the position <1>. Always turn the clip from the position <2> into the position <1>. The door trim panel can only be installed when the clip is in the position <1>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 16 of 27 NOTE The inner door cover does not require removal when replacing the door harness. If the inner door cover is removed, it must be replaced. Since replacing the front door harness can be completed without removing the inner door cover, replacing the cover will not be covered under this action. Remove door speaker:  Release and disconnect the connector <2>.  Remove the pop rivets <3> with a suitable drill and a suitable drill bit.  Remove the speaker <1> from the door.  Use care so the seal on the speaker is not damaged. CAUTION Always remove any shavings resulting from the drilling from the door, otherwise they may cause corrosion damage later. If the paint on the door frame gets damaged during drilling, touch-up immediately. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 17 of 27 TIP Use a wedge <1> from Wedge Set -T10383- to aid in removing the speaker. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 18 of 27 Replace door harness: NOTE The removal and installation for the driver side front door harness is described. The removal and installation for the front passenger side is similar.  Refer to ETKA for the correct door harness part number.  Pull connector lock <2> upward in direction of .  Using Wedge -T10383- may assist in releasing the connector lock.  Pull the harness <3> out from the A-pillar in direction of .  Work through the speaker opening to disengage the door harness from the door.  Release the three locking tabs in the . The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 19 of 27  Pull the door harness away from the door in .  Then pull door harness back into the door.  Pay very close attention to how the door harness is routed around the lower part of the window regulator. Take photos so that the door wire harness is positioned correctly when installed.  Take photos of door harness routing.  Disconnect connector from Thorax Airbag Crash Sensor <1>. CAUTION Pyrotechnical components can deploy unintentionally. Risk of injury. Discharge static electricity: briefly touch the door striker.  Disconnect connectors as needed for: o Door control module <2> o Window motor <3> o Door latch <4> o Door handle <5>  Unclip door harness from the door using Pry lever -80-200- (or equivalent)  Disengage grommet <6> and remove door harness from the door.  Install new door harness in the reverse order of removal.  Ensure all locking connectors are fully seated and locked.  Ensure grommet <6> is fully seated. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 20 of 27  Secure door harness into the door.  Ensure locking tabs are fully engaged.  Connect connector <3> in direction of .  Press connector lock <2> down in direction of . The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 21 of 27 Reinstall door speaker:  Installation is the reverse order of removal.  Secure the pop rivets with the Pop Rivet Nut Pliers -VAS5072A- (or equivalent). Part Number Part Description WHT-005-353 Pop-rivet (x6) Reinstall door trim panel:  Installation is the reverse order of removal. Set window one-touch feature and clear repair related faults:  Set window one-touch feature.  Connect ODIS and restore saved ODIS session.  Clear faults related to having the door harness disconnected. If the opposite side door harness had no faults, it must be modified. Proceed to Section D for modification of both body side door harnesses. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 22 of 27 Section D – Modifying Door Wiring Harness (body side) WARNING When working on the airbag system, the battery must be disconnected in accordance with the repair guide, with the ignition switched on. NOTE If a door harness was replaced, the corresponding body side harness must still have grease applied to it. Replacement door harnesses will have a tie wrap already installed. There is no need to replace an existing door harness tie wrap. If NO fault were stored for both front door harnesses, both front body side door harnesses must be modified. Disconnect connector: NOTE The procedure for the driver side front door harness is described. The procedure for the front passenger side is similar.  Pull connector lock <2> upward in direction of .  Using Wedge -T10383- may assist in releasing the connector lock.  Pull the harness <3> out from the A-pillar in direction of . The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 23 of 27 Clean connector housings:  Spray isopropyl alcohol onto the door wiring harness connector housing and the body side connector housing as shown.  Allow the cleaner to dry completely. Apply lithium grease to connector pins: Part Number Part Description G -055-150-A1 Lithium grease (shop supply)  A small amount (as shown) should be enough to coat all of the terminals on one harness.  Use a clean, small brush, to apply the lithium grease. NOTE Use only the lithium grease specified. Alternative grease part numbers or locally sourced lithium grease must NOT be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 24 of 27  Apply grease to the terminals in the body side wiring harness connector.  Ensure both sides of each terminal are covered.  There is no need to apply grease to the coaxial connection (if equipped).  Use a small inspection mirror to ensure all terminals are covered.  Apply grease to the terminals in the door wiring harness connector. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 25 of 27 Install tie wrap on door side wiring harness: NOTE There is no need to replace an existing door harness tie wrap.  Pull back protective boot from connector housing using a trim tool. CAUTION Risk of damaging wiring Do not use any sharp tools when pulling back protective boot. Damage to the boot or wiring could occur.  Apply approx. 10 cm of cloth electrical tape (N -105-920-02, for example) (shop supply) <1> around the wires as shown.  Install new tie wrap as shown and cut off excess material. Part Number Part Description N -106-622-01 Tie Wrap  Reinstall boot onto the connector housing in the reverse order of removal so it is fully seated onto the connector housing. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 26 of 27 NOTE When re-installing the boot, ensure the boot is not twisted. Line up the markings on the boot and the housing. Reconnect connector:  Reconnect door harness connector <3> in direction of .  Press connector lock <2> down in direction of . Set window one-touch feature and clear repair related faults:  Set window one-touch feature.  Connect ODIS and restore saved ODIS session.  Clear faults related to having the door harness disconnected. Proceed to Section E The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. September 2022 97GF Page 27 of 27 Section E – Campaign Completion Label Install Campaign Completion Label  Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s). Proceed to Section F Section F – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.

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Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 97GF USA IMPORTANT SAFETY RECALL Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 This notice applies to your vehicle: , NHTSA: 22V152 Subject: Safety Recall 97GF –Front Door Wiring Harness Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2019- 2023 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? In the event of a side crash, when the side airbag deployment may be necessary, the side airbag may deploy later than designed, which can lead to an increased risk of injury to vehicle occupants. This issue may be caused by excessive micromovement, leading to fretting corrosion of the door wiring harness terminal contacts. What will we do? To identify and correct this defect, authorized Volkswagen dealers will check both front doors to determine if diagnostic trouble (fault) code(s) specific to the affected wiring harness are present. If the fault code(s) are present for a front door, the affected wiring harness will be replaced in that door. Harnesses will be modified with a zip tie to secure them, and a stabilizing compound will be applied to the terminal ends of the affected wiring harness connectors. If fault codes are not found, the existing wiring harness will be modified with a zip tie to secure it and a stabilizing compound will be applied to the terminal ends of the affected wiring harness connector(s). This work will take about two hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take If the recall condition is present in the vehicle, the airbag warning light will illuminate if a malfunction is detected. Other symptoms of a sporadic interruption of the affected electrical connection can be: inadvertently rolling down windows, inadvertent park brake engagement at low speeds Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 97GF USA IMPORTANT SAFETY RECALL (below approximately 3km/h or 1.8 mph), warning regarding faulty door sensor. Customers experiencing any of these conditions are advised to contact an authorized Volkswagen dealer to have their vehicle diagnosed/repaired without delay. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Reimbursement of Expenses If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection N.° de formulario F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 97GF USA CAMPAÑA DE LLAMADA A REVISIÓN Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 <DIRECCIÓN DEL CLIENTE> <CIUDAD, ESTADO Y CÓDIGO POSTAL DEL CLIENTE> El presente aviso corresponde a su vehículo: , NHTSA: 22V152 Asunto: Campaña de llamada a revisión 97GF – Arnés de cableado de la puerta delantera Estimado(a) propietario(a) de un vehículo Volkswagen: El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad con Vehículos Motorizados de EE. UU. Volkswagen determinó que existe un defecto relacionado con la seguridad de los vehículos motorizados en determinados vehículos Volkswagen modelos 2019-2023. Nuestros registros indican que usted es propietario(a) de uno de los vehículos afectados por esta campaña. ¿Cuál es el problema? En el caso de un choque lateral, en el que sea necesario el despliegue de la bolsa de aire lateral, esta bolsa puede desplegarse más tarde de lo diseñado, lo que puede generar un mayor riesgo de lesiones para los ocupantes del vehículo. Este problema puede deberse a micromovimientos excesivos, lo que lleva a la corrosión por fricción de los contactos de los terminales del arnés de cableado de la puerta. ¿Qué haremos? Para identificar y corregir este defecto, los concesionarios Volkswagen autorizados revisarán ambas puertas delanteras para determinar si existen códigos de diagnóstico de problemas (fallas) específicos para el arnés de cableado afectado. Si hay códigos de falla para una puerta delantera, el arnés de cableado afectado se reemplazará en esa puerta. Los arneses se modificarán con abrazadera plástica para fijarlos, y se aplicará un compuesto estabilizador en los extremos de los terminales de los conectores del arnés de cableado afectados. Si no se encuentran códigos de falla, se modificará el arnés de cableado existente con una abrazadera plástica para fijarlo, y se aplicará un compuesto estabilizador en los extremos de los terminales de los conectores del arnés de cableado afectado. Esta tarea demorará alrededor de dos horas y se realizará de forma totalmente gratuita. No obstante, considere la posibilidad de que su concesionario necesite tiempo adicional para la preparación del servicio de reparación y la organización de la agenda diaria del taller. ¿Qué debe hacer? Comuníquese con su concesionario Volkswagen autorizado de inmediato para programar este servicio de reparación. Para concertar una cita en línea, visite www.vw.com/find-a-dealer. N.° de formulario F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 97GF USA CAMPAÑA DE LLAMADA A REVISIÓN ¿Qué precauciones debe tomar? Si la condición de esta campaña de llamada a revisión está presente en el vehículo, la luz de advertencia de la bolsa de aire se iluminará si se detecta un fallo. Otros síntomas de una interrupción esporádica de la conexión eléctrica afectada pueden ser: bajada involuntaria de las ventanillas, aplicación involuntaria del freno de estacionamiento a baja velocidad (por debajo de aproximadamente 3 km/h o 1.8 mph), aviso sobre fallo en el sensor de la puerta. Se recomienda a los clientes que experimenten cualquiera de estas condiciones que se comuniquen con un concesionario Volkswagen autorizado para diagnosticar o reparar su vehículo cuanto antes. Vehículos rentados y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de los diez (10) días posteriores a la recepción. Si cambió de dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario adjunta y envíenosla para que podamos actualizar nuestros registros. Reembolso de gastos Si pagó anteriormente por reparaciones relacionadas con el problema que se describe en esta carta, consulte el formulario adjunto que explica cómo presentar una solicitud de reembolso. ¿De qué otra forma podemos ayudarlo? Si su concesionario Volkswagen autorizado no le brinda este servicio de forma gratuita dentro de un plazo razonable o no está en condiciones de hacerlo, o si tiene alguna pregunta sobre este aviso, póngase en contacto con nosotros mediante el medio de comunicación que prefiera a través de www.vw.com/contact o por teléfono al 800-893-5298. Verificación de vehículos para campañas de llamada a revisión o de servicio Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, visite www.vw.com/owners/recalls e ingrese el Número de identificación del vehículo (VIN) en la herramienta Buscar campañas de llamada a revisión o de servicio. Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa y gratuita de seguridad de vehículos al 1-888-327- 4236 (TTY: 1-800-424-9153) o ingresar a http://www.safercar.gov. Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; no obstante, tomamos esta medida para garantizar su seguridad y su continua satisfacción con el vehículo. Atentamente, Defensa del Consumidor de Volkswagen

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 97GF_07262022 Safety Recall 97GF / Front Door Wiring Harness – Previous Claiming Instructions This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: July 26, 2022 Summary: Please Note: Claiming instructions for repairs performed prior to July 22, 2022 have been posted on ServiceNet under the 97GF campaign link. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 97GF_DLR_LAUNCH Repair Available – Safety Recall 97GF / Front Door Wiring Harness This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: June 21, 2022 Issue: In the event of a side crash, when the side airbag deployment may be necessary, the side airbag may deploy later than designed, which can lead to an increased risk of injury to vehicle occupants. This issue may be caused by excessive micromovement, leading to fretting corrosion of the door wiring harness terminal contacts. Precautions: If the recall condition is present in the vehicle, the airbag warning light will illuminate if a malfunction is detected. Other symptoms of a sporadic interruption of the affected electrical connection can be: inadvertently rolling down windows, inadvertent park brake engagement at low speeds (below approximately 3km/h or 1.8 mph), warning regarding faulty door sensor. Customers experiencing any of these conditions are advised to contact an authorized Volkswagen dealer to have their vehicle diagnosed/repaired without delay. Repair:  REPAIR AVAILABLE – June 22, 2022  To identify and correct this defect, authorized Volkswagen dealers will check both front doors to determine if diagnostic trouble (fault) code(s) specific to the affected wiring harness are present. If the fault code(s) are present for a front door, the affected wiring harness will be replaced in that door. Harnesses will be modified with a zip tie to secure them, and a stabilizing compound will be applied to the terminal ends of the affected wiring harness connectors. If fault codes are not found, the existing wiring harness will be modified with a zip tie to secure it and a stabilizing compound will be applied to the terminal ends of the affected wiring harness connector(s).  See ELSA/ServiceNet for complete repair & claiming instructions  Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.  Repair every affected inventory vehicle before delivery to consumers. Parts Department: Dealers will be sent an initial allocation prior to customer notification. If no initial allocation was received, please reference the Repair Projection Tool in the campaign circular to view your potential VIN population. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2019 2023 ATLAS 146,619 USA 2020 2023 ATLAS CROSS SPORT 76,273 CAN 2019 2022 ATLAS 14,973 CAN 2020 2022 ATLAS CROSS SPORT 8,219 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: • Schedule owner repairs immediately • Owner mailing – June 2022 U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 97GF_DLR_REV_06232022 REVISION – Safety Recall 97GF / Front Door Wiring Harness This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: June 23, 2022 Revision Summary: A revised 97GF Safety Recall circular has been published with updated work instructions and clarified claiming instructions. Please see the revised circular for Safety Recall 97GF located in ServiceNet for additional information. The revised circular will also be available in ELSA shortly. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 97GF_DLR_ADV Advance Notice – Safety Recall 97GF / Front Door Wiring Harness This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: March 18, 2022 Issue: In special side crash situations, the front side airbag may deploy later than designed. This may be caused by excessive micromovement, leading to fretting corrosion of the door wiring harness terminal contacts. In the event of a side crash, when the side airbag deployment may be necessary, the side airbag may deploy later than designed. This may lead to an increased injury to vehicle occupants. Precautions: If the recall condition is present in the vehicle, the airbag warning light may illuminate if a malfunction is detected. Other symptoms of a sporadic interruption of the affected electrical connection can be: inadvertently rolling down windows, inadvertent park brake engagement at low speeds (below approximately 3km/h or 1.8 mph), warning regarding faulty door sensor. Customers experiencing any of these conditions are advised to contact an authorized Volkswagen dealer to have their vehicle diagnosed/repaired without delay. Repair:  REPAIR NOT YET AVAILABLE  Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2019 2023 ATLAS 146,619 USA 2020 2023 ATLAS CROSS SPORT 76,273 CAN 2019 2022 ATLAS 14,973 CAN 2020 2022 ATLAS CROSS SPORT 8,219 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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97GF Claim Entry Instructions ONLY for Repairs Performed Prior to July 22, 2022 (see current 97GF Circular for repairs on or after July 22, 2022) The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.  Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure. Service Number 97GF Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal if door harness is NOT replaced Mark DOOR HARNESS* as causal part if harness IS replaced Vehicle Wash/Loaner Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility. Criteria I.D. 01 Check DTC memory for front door harness related faults. No related faults are stored. Install tie wrap and apply grease to driver front and passenger front door harnesses. LABOR Labor Op Time Units Description 9732 49 99 70 Modify driver front and passenger front door harnesses 2706 89 50 10 Connect battery charger 0150 00 00 Time stated on diagnostic protocol (up to 40 TU) Checking and clearing faults via GFF PARTS Quantity Part Number Description 2.00 N 10662201 TIE WRAP Continued on next page -OR- Check DTC memory for front door harness related faults. Fault(s) stored for DRIVER door harness. Replace driver front door harness. Install tie wrap to passenger front door harness. Apply grease (shop supply) to driver front and passenger front door harnesses. LABOR Labor Op Time Units Description 9732 19 99 90 Replace driver front door harness 9732 50 99 60 Modify front door harnesses 2706 89 50 10 Connect battery charger 0150 00 00 Time stated on diagnostic protocol (up to 40 TU) Checking and clearing faults via GFF PARTS Quantity Part Number Description 1.00 SEE ETKA DOOR HARNESS (driver front)* 1.00 N 10662201 TIE WRAP 6.00 WHT005353 RIVET -OR- Check DTC memory for front door harness related faults. Fault(s) stored for PASSENGER door harness. Replace passenger front door harness. Install tie wrap to driver front door harness. Apply grease (shop supply) to driver front and passenger front door harnesses. LABOR Labor Op Time Units Description 9732 19 99 90 Replace passenger front door harness 9732 50 99 60 Modify front door harnesses 2706 89 50 10 Connect battery charger 0150 00 00 Time stated on diagnostic protocol (up to 40 TU) Checking and clearing faults via GFF PARTS Quantity Part Number Description 1.00 SEE ETKA DOOR HARNESS (passenger front)* 1.00 N 10662201 TIE WRAP 6.00 WHT005353 RIVET Continued on next page -OR- Check DTC memory for front door harness related faults. Fault(s) stored for BOTH door harnesses. Replace both front door harnesses. Apply grease (shop supply) to both front door harnesses. LABOR Labor Op Time Units Description 9732 20 99 160 Replace both front door harnesses 9732 50 99 60 Modify front door harnesses 2706 89 50 10 Connect battery charger 0150 00 00 Time stated on diagnostic protocol (up to 40 TU) Checking and clearing faults via GFF PARTS Quantity Part Number Description 1.00 SEE ETKA DOOR HARNESS (driver front)* 1.00 SEE ETKA DOOR HARNESS (passenger front) 12.00 WHT005353 RIVET

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 97GF_DLR_REV_07222022 REVISION – Safety Recall 97GF / Front Door Wiring Harness This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: July 21, 2022 Revision Summary: The 97GF Safety Recall circular has been revised to include: adjusted labor times to reflect the updated work steps published in the last revision, an updated fault code table, and added instructions on disconnecting the battery. IMPORTANT! Claims with a repair date on or after July 22, 2022 must use the updated labor times. Claims with a repair date prior to July 22, 2022 must be entered using the original labor times. Please see the revised circular for Safety Recall 97GF visible on July 22, 2022 located in ELSA and ServiceNet for additional information. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGECOMMUNICATION AUX CONCESSIONNAIRES VOLKSWAGEN Tous les employés en concession doivent lire cet avis pour pouvoir répondre aux questions des clients. Si vous avez besoin d’aide, communiquez avec le service de la garantie. Transmettez toute question des médias au Service des relations publiques de Volkswagen. Protection des consommateurs de Volkswagen 97GF_DLR_REV_07222022_FR RÉVISION – Rappel de sécurité 97GF – Faisceau de câblage de porte avant Destinataires :  Concessionnaires en titre  Directeurs généraux  Directeurs des ventes  Directeurs du service  Directeurs des pièces  Conseillers du service  Administrateurs de la garantie  Techniciens Date : 21 juillet 2022 Sommaire de révision : La circulaire de rappel de sécurité 97GF a été révisée pour inclure : des temps de travail ajustés pour refléter les étapes de travail mises à jour publiées dans la dernière révision, un tableau des codes d’erreur mis à jour et des instructions supplémentaires sur la déconnexion de la batterie. IMPORTANT! Les réclamations dont la date de réparation est le 22 juillet 2022 ou après doivent utiliser les temps de main-d’oeuvre mis à jour. Les réclamations dont la date de réparation est antérieure au 22 juillet 2022 doivent être saisies en utilisant les temps de maind’oeuvre d’origine. Veuillez consulter la circulaire révisée pour le rappel de sécurité 97GF visible le 22 juillet 2022 située dans ELSA et ServiceNet pour plus d’informations. RAPPEL IMPORTANT : VÉHICULES TOUCHÉS PAR DES RAPPELS DE SÉCURITÉ ET DE CONFORMITÉ Véhicules neufs en stock aux concessions : La livraison par un concessionnaire d’un véhicule motorisé neuf ou de tout équipement de véhicule motorisé neuf ou d’occasion (y compris un pneu) visé par cet avis, que ce soit dans le cadre d’une vente ou d’une location, avant que la défectuosité ou la non-conformité n’ait été corrigée constitue une infraction à la loi fédérale. La loi exige que les concessionnaires corrigent tout véhicule motorisé qui n’est pas conforme à une norme de sécurité des véhicules automobiles applicable ou qui présente une défectuosité relative à la sécurité automobile avant qu’il ne soit vendu ou loué. Véhicules d’occasion en stock aux concessions : Les concessionnaires ne doivent pas livrer un véhicule d’occasion en stock visé par un rappel de sécurité ou de conformité avant qu’il n’ait été réparé. – FIN DU MESSAGE –

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 97GF_DLR_REV_09222022 REVISION – Safety Recall 97GF / Front Door Wiring Harness This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: September 22, 2022 Revision Summary: The 97GF Safety Recall circular has been revised to include an updated fault code table. IMPORTANT! Please review any current parts orders to confirm they are still needed with the current published fault codes in the revised circular. Please see the revised circular for Safety Recall 97GF located in ELSA and ServiceNet for additional information. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 97GF_DLR_NOTICE_09232022 IMPORTANT – ELSA Publication Delay – Safety Recall 97GF / Front Door Wiring Harness Circular Revision This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: September 23, 2022 Summary: IMPORTANT! Due to a system issue, the updated Safety Recall 97GF circular is not visible in ELSA at this time. Because of this, we are asking you to refer to the revised circular posted to ServiceNet, which includes the updated fault code list. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-152 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : MAR 28, 2022 NHTSA Recall No. : 22V-152 Manufacturer Recall No. : 97GF Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 222,892 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2023 Volkswagen ATLAS FL Vehicle Type : Body Style : Power Train : NR Descriptive Information : The Atlas family vehicles included in this recall are manufactured with terminals of one specific supplier and have no additional measures against micromovement. Atlas family vehicles not included in this recall are manufactured with a door wiring harness containing a different contact terminals manufacturer and/or are built with additional measures to minimize micromovement at the contacts. ATLAS FL 113,899 Production Dates : OCT 04, 2019 – FEB 10, 2022 VIN Range 1 : Begin : 1V2NPZCA5MC500068 End : 1V2WP2CA4PC500028 ✔ Not sequential Vehicle 2 : 2020-2023 Volkswagen ATLAS CROSS SPORT Vehicle Type : Body Style : Power Train : NR Descriptive Information : The Atlas family vehicles included in this recall are manufactured with terminals of one specific supplier and have no additional measures against micromovement. Atlas family vehicles not included in this recall are manufactured with a door wiring harness containing a different contact terminals manufacturer and/or are built with additional measures to minimize micromovement at the contacts. ATLAS CROSS SPORT 76273 Production Dates : SEP 25, 2019 – FEB 10, 2022 VIN Range 1 : Begin : 1V2LC2CA7MC200168 End : 1V2LC2CA2PC200003 ✔ Not sequential Part 573 Safety Recall Report 22V-152 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2019-2020 Volkswagen ATLAS Vehicle Type : Body Style : Power Train : NR Descriptive Information : The Atlas family vehicles included in this recall are manufactured with terminals of one specific supplier and have no additional measures against micromovement. Atlas family vehicles not included in this recall are manufactured with a door wiring harness containing a different contact terminals manufacturer and/or are built with additional measures to minimize micromovement at the contacts. ATLAS 32720 Production Dates : AUG 01, 2019 – MAR 06, 2020 VIN Range 1 : Begin : 1V2MR2CA0KC592717 End : 1V2LR2CA5LC506296 ✔ Not sequential Description of Defect : Description of the Defect : In special side crash situation, the front side airbag may deploy later than designed. This may be caused by excessive micromovement leading to fretting corrosion of the door wiring harness terminal contacts. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In the event of a side crash, when the side airbag deployment may be necessary, the side airbag may deploy later than designed. This may lead to an increased injury to vehicle occupants. Description of the Cause : Micro-movement of the wire harness (terminal A-Pillar to front door) can result in damage to the wire terminal surface. Damage to the surface can results in fretting corrosion which may cause sporadic interruption in the electrical connection to the components of the front door. Identification of Any Warning that can Occur : The airbag warning light may illuminate if a malfunction is detected. Other symptoms of a sporadic interruption of the affected electrical connection can be: inadvertant rolling down windows, inadvertant park brake engagement at low speeds (below approx. 3km/h or 1.8mph), warning regarding faulty door sensor. Involved Components : Component Name 1 : Door wiring Harness A-pillar Component Description : Door wiring Harness A-pillar left/right Component Part Number : 3CN.971.120.x/121.x Part 573 Safety Recall Report 22V-152 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Arcomex Address : Ixtacuixtla de M.Matamoros Tlaxcala Foreign States 90128 Country : Mexico Chronology : CW51/2020: Topic identified. Due to the nature of the customer complaints, it was handled as a regular quality issue. Analysis started. At the time, the topic was manifesting only in certain trim levels. CW8-CW24/2021: Conduct analysis of field parts and vehicles. CW24/2021: Root cause “fretting corrosion” determined via laboratory analysis. 3rd-4th Quarter 2021: Number of complaints begins to increase due to age of vehicle population and onset of seasonal cold temperatures. CW03/2022: Risk Assessment completed, decision to escalate topic to Volkswagen’s Product Safety Committee. Identification of potentially affected vehicles initiated, further detailed root cause analysis started. CW04/2022: Analysis showed an increase in claims to include additional trim levels not previously identified. 02/3/2022: NHTSA requested a technical meeting to discuss recent complaints regarding underlying issue; preliminary meeting scheduled for 3/10/2022. 02/10/2022: Topic was presented at Volkswagen AG Pre-Product Safety Committee. More details requested, including: Overview of failure modes and respective root cause description, risk assessment for each failure, additional information regarding scope. 02/23/2022: Topic was presented to Volkswagen AG Product Safety Committee. Further details requested regarding potential repair solution and supply plan. 03/04/2022: Volkswagen AG Product Safety Committee decided to conduct a voluntary safety recall out of an abundance of caution. Between February 2020 and the date of determination, Volkswagen identified 1,461 claims and 9 hard copy field reports in the U.S. related to an airbag warning light illumination arising from an Atlas door wiring harness failure. Part 573 Safety Recall Report 22V-152 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : To identify and correct this defect, authorized Volkswagen dealers will check both front doors to determine if diagnostic trouble (fault) code(s) specific to the affected wiring harness are present. If the fault code(s) are present for a front door, the affected wiring harness will be replaced in that door. Harnesses will be modified with a zip tie to secure them, and a stabilizing compound will be applied to the terminal ends of the affected wiring harness connectors. If fault codes are not found, the existing wiring harness will be modified with a zip tie to secure it and a stabilizing compound will be applied to the terminal ends of the affected wiring harness connector(s). The work described above will be performed at no cost to customers. Volkswagen will offer a reimbursement program under this recall. How Remedy Component Differs from Recalled Component : The remedy component will have a zip tie securing it, as well as stabilizing compound applied to the terminal ends of the affected wiring harness connectors. Identify How/When Recall Condition was Corrected in Production : Additional cable tie for minimizing micromovement is equipped for selected vehicles since CW49/2021, all vehicles since CW06/2022 Recall Schedule : Description of Recall Schedule : Dealers/owners: on or before May 10, 2022 Planned Dealer Notification Date : MAY 10, 2022 – MAY 10, 2022 Planned Owner Notification Date : MAY 10, 2022 – MAY 10, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-152 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : MAR 11, 2022 NHTSA Recall No. : 22V-152 Manufacturer Recall No. : 97GF Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 222,892 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2023 Volkswagen ATLAS FL Vehicle Type : Body Style : Power Train : NR Descriptive Information : The Atlas family vehicles included in this recall are manufactured with terminals of one specific supplier and have no additional measures against micromovement. Atlas family vehicles not included in this recall are manufactured with a door wiring harness containing a different contact terminals manufacturer and/or are built with additional measures to minimize micromovement at the contacts. ATLAS FL 113,899 Production Dates : OCT 04, 2019 – FEB 10, 2022 VIN Range 1 : Begin : 1V2NPZCA5MC500068 End : 1V2WP2CA4PC500028 ✔ Not sequential Vehicle 2 : 2020-2023 Volkswagen ATLAS CROSS SPORT Vehicle Type : Body Style : Power Train : NR Descriptive Information : The Atlas family vehicles included in this recall are manufactured with terminals of one specific supplier and have no additional measures against micromovement. Atlas family vehicles not included in this recall are manufactured with a door wiring harness containing a different contact terminals manufacturer and/or are built with additional measures to minimize micromovement at the contacts. ATLAS CROSS SPORT 76273 Production Dates : SEP 25, 2019 – FEB 10, 2022 VIN Range 1 : Begin : 1V2LC2CA7MC200168 End : 1V2LC2CA2PC200003 ✔ Not sequential Part 573 Safety Recall Report 22V-152 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2019-2020 Volkswagen ATLAS Vehicle Type : Body Style : Power Train : NR Descriptive Information : The Atlas family vehicles included in this recall are manufactured with terminals of one specific supplier and have no additional measures against micromovement. Atlas family vehicles not included in this recall are manufactured with a door wiring harness containing a different contact terminals manufacturer and/or are built with additional measures to minimize micromovement at the contacts. ATLAS 32720 Production Dates : AUG 01, 2019 – MAR 06, 2020 VIN Range 1 : Begin : 1V2MR2CA0KC592717 End : 1V2LR2CA5LC506296 ✔ Not sequential Description of Defect : Description of the Defect : In special side crash situation, the front side airbag may deploy later than designed. This may be caused by excessive micromovement leading to fretting corrosion of the door wiring harness terminal contacts. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In the event of a side crash, when the side airbag deployment may be necessary, the side airbag may deploy later than designed. This may lead to an increased injury to vehicle occupants. Description of the Cause : Micro-movement of the wire harness (terminal A-Pillar to front door) can result in damage to the wire terminal surface. Damage to the surface can results in fretting corrosion which may cause sporadic interruption in the electrical connection to the components of the front door. Identification of Any Warning that can Occur : The airbag warning light may illuminate if a malfunction is detected. Other symptoms of a sporadic interruption of the affected electrical connection can be: inadvertant rolling down windows, inadvertant park brake engagement at low speeds (below approx. 3km/h or 1.8mph), warning regarding faulty door sensor. Involved Components : Component Name 1 : Door wiring Harness A-pillar Component Description : Door wiring Harness A-pillar left/right Component Part Number : 3CN.971.120.x/121.x Part 573 Safety Recall Report 22V-152 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Arcomex Address : Ixtacuixtla de M.Matamoros Tlaxcala Foreign States 90128 Country : Mexico Chronology : CW51/2020: Topic identified. Due to the nature of the customer complaints, it was handled as a regular quality issue. Analysis started. At the time, the topic was manifesting only in certain trim levels. CW8-CW24/2021: Conduct analysis of field parts and vehicles. CW24/2021: Root cause “fretting corrosion” determined via laboratory analysis. 3rd-4th Quarter 2021: Number of complaints begins to increase due to age of vehicle population and onset of seasonal cold temperatures. CW03/2022: Risk Assessment completed, decision to escalate topic to Volkswagen’s Product Safety Committee. Identification of potentially affected vehicles initiated, further detailed root cause analysis started. CW04/2022: Analysis showed an increase in claims to include additional trim levels not previously identified. 02/3/2022: NHTSA requested a technical meeting to discuss recent complaints regarding underlying issue; preliminary meeting scheduled for 3/10/2022. 02/10/2022: Topic was presented at Volkswagen AG Pre-Product Safety Committee. More details requested, including: Overview of failure modes and respective root cause description, risk assessment for each failure, additional information regarding scope. 02/23/2022: Topic was presented to Volkswagen AG Product Safety Committee. Further details requested regarding potential repair solution and supply plan. 03/04/2022: Volkswagen AG Product Safety Committee decided to conduct a voluntary safety recall out of an abundance of caution. Description of Remedy : Description of Remedy Program : TBD Volkswagen will offer a reimbursement program under this recall. How Remedy Component Differs from Recalled Component : TBD Identify How/When Recall Condition was Corrected in Production : Additional cable tie for minimizing micromovement is equipped for selected vehicles since CW49/2021, all vehicles since CW06/2022 Recall Schedule : Description of Recall Schedule : Dealers/owners: on or before May 10, 2022 Planned Dealer Notification Date : MAY 10, 2022 – MAY 10, 2022 Part 573 Safety Recall Report 22V-152 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : MAY 10, 2022 – MAY 10, 2022 * NR – Not Reported

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