Safety Recall 42L8 / Rear Suspension Knuckles – 2022 Volkswagen Tiguan, Taos & 2021 Tiguan Long Wheel Base

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TOPIC TYPE RECALL CODE QUESTION ANSWER Safety Recall 42L8 Safety Recall 42L8 What vehicles are included in Safety Recall 42L8? What is the safety concern for Safety Recall 42L8? Vehicles included in this recall may have been assembled with incorrectly manufactured rear suspension knuckles. In the event of a rear suspension knuckle breakage, the stability in the rear suspension will be compromised. Depending on the traffic/driving circumstances and driver behavior, this situation could pose a risk of a crash. What is the repair for Safety Recall 42L8? Inspect and, if necessary, replace one or both rear suspension knuckles. When will the repair for Safety Recall 42L8 be available? Repairs for this recall have begun. Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-adealer.

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Volkswagen of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326 If you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. 42L8 INT USA IMPORTANT SAFETY RECALL <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <VIN> <MODELYEAR> <BRAND> <MODEL> NHTSA: 22V176 Volkswagen Recall: 42L8 – Rear Suspension Knuckles INTERIM SAFETY RECALL NOTICE FOR YOUR VEHICLE A recall repair is not yet available This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2021-2022 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. About this recall: Vehicles included in this recall may have been assembled with incorrectly manufactured rear knuckles. In the event of a rear knuckle breakage, the stability in the rear suspension will be compromised, increasing the risk of a crash. A recall repair is not yet available. We will send another letter as soon as the recall work can be completed on your vehicle. What you can do now: Please do not contact your dealer about this recall unless you believe your vehicle is experiencing the condition described in this letter. If your vehicle is experiencing any issues, please contact your authorized Volkswagen dealer to have your vehicle diagnosed/repaired. Your safety and that of your passengers is our highest priority, and we are working to make a recall repair available as soon as possible. We apologize for any inconvenience this letter may cause. Sincerely, Volkswagen Customer Protection Volkswagen of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326 Si tiene alguna pregunta sobre este comunicado, póngase en contacto con nosotros mediante su medio de comunicación preferido en www.vw.com/contact o por teléfono al 800-893-5298. Si aún no obtuvo una respuesta satisfactoria, puede presentar una queja en la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa gratuita de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153), o bien ingresar a http://www.safercar.gov. Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, visite www.vw.com/owners/recalls e ingrese el número de identificación del vehículo (VIN) en la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio). Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de diez (10) días a partir de su recepción. Si cambió su dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario que se encuentra adjunta y envíenosla para que podamos actualizar nuestros registros. 42L8 INT EE. UU. CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE <MES AÑO> <NOMBRE DEL CLIENTE> <DIRECCIÓN DEL CLIENTE> <CIUDAD, ESTADO Y CÓDIGO POSTAL DEL CLIENTE> El presente aviso corresponde a su vehículo: <NÚMERO DE IDENTIFICACIÓN DEL VEHÍCULO> <AÑO MODELO> <MARCA> <MODELO> NHTSA: 22V176 Campaña de llamada a revisión de Volkswagen: 42L8 – nudillos de suspensión trasera AVISO DE CAMPAÑA DE LLAMADA A REVISIÓN PROVISIONAL DE SU VEHÍCULO POR MOTIVOS DE SEGURIDAD El servicio de reparación por la llamada a revisión aún no está disponible El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad de Vehículos Motorizados. Volkswagen determinó que existe un defecto relacionado con la seguridad de los vehículos motorizados en determinados vehículos Volkswagen modelos 2021-2022. Nuestros registros indican que usted es propietario(a) de uno de los vehículos afectados por estas medidas. Acerca de esta campaña de llamada a revisión: Los vehículos incluidos en esta llamada a revisión pueden haber sido ensamblados con nudillos traseros de fabricación incorrecta. En caso de rotura del nudillo trasero, la estabilidad de la suspensión trasera se verá comprometida, aumentando el riesgo de accidente. El servicio de reparación por la llamada a revisión aún no está disponible. Enviaremos otra carta tan pronto como pueda realizarse el servicio de reparación en su vehículo. Qué puede hacer ahora: No se comunique con el concesionario por esta llamada a revisión a menos que crea que su vehículo tiene la condición descrita en esta carta. Si su vehículo tiene algún problema, póngase en contacto con su concesionario Volkswagen autorizado para que analicen/reparen su vehículo. Su seguridad y la de sus pasajeros es nuestra prioridad principal, y estamos trabajando para que haya disponible cuanto antes un servicio de reparación por la llamada a revisión. Nos disculpamos por cualquier inconveniente que esta carta pueda causarle. Atentamente, Defensa del Consumidor de Volkswagen

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 1 of 32 Safety Recall Code: 42L8 REVISION Subject Rear Suspension Knuckles Release Date June 10, 2022 REVISION SUMMARY Added bonded rubber bushing to parts table, claiming sections and work instructions. Updated required tools. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 TAOS 2,490 USA 2021 2022 TIGUAN 7,629 CAN 2022 2022 TAOS 1,150 CAN 2021 2022 TIGUAN 2,432 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description Vehicles included in this recall may have been assembled with incorrectly manufactured rear knuckles. In the event of a rear knuckle breakage, the stability in the rear suspension will be compromised. Depending on the traffic/driving circumstances and driver behavior, this situation could pose a risk of a crash. Corrective Action Inspect and, if necessary, replace one or both rear suspension knuckles. Code Visibility On or about June 7, 2022, the campaign code will be applied to affected vehicles. Owner Notification Owner notification will take place in June 2022. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 2 of 32 Parts Information (if necessary) Parts Control Type: VIN to Order If parts are needed to support a vehicle repair:  US Dealers – use AVA  CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order Parts Control Type: Free Order Parts will be managed by Free Order Initial Allocation: NO There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) Criteria Quantity Part Number P.O.C. Part Description Ordering Method (see description above) 01 1 5QM-505-435-C HOUSING (left – TAOS) Vin to Order 1 5QM-505-436-C HOUSING (right – TAOS) 1 5QN-505-435-A HOUSING (left – TIGUAN) 1 5QN-505-436-A HOUSING (right – TIGUAN) Up to 2 5Q0-407-621-F WHEEL HUB (only use if bearing is damaged during removal) Up to 6 WHT-000-237-C BALL SCREW Free Order Up to 2 WHT-005-437-A 12POINT S Up to 4 N -911-689-01 BOLT Up to 4 N -108-834-01 SCREW Up to 2 N -101-064-02 NUT Up to 2 N -106-284-01 BOLT Up to 2 WHT-005-749 BOLT Up to 2 N -912-013-01 BOLT Up to 2 N -104-018-01 NUT Up to 2 N -106-403-01 BOLT Up to 2 N -107-765-01 BOLT Up to 2 N -901-838-04 NUT Up to 2 5Q0-505-553-A RUBBER MOUNTING The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 3 of 32 NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 4 of 32 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.  Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure. Service Number 42L8 Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal if both housings are NOT replaced Mark HOUSING* as causal part if one or both housings ARE replaced Vehicle Wash/Loaner Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility. Criteria I.D. 01 Inspect both rear wheel bearing housings. Both housings are OK. No further work required. LABOR Labor Op Time Units Description 0183 00 99 20 Inspect rear wheel bearing housings, no further work required Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 5 of 32 -OR- Inspect both rear wheel bearing housings. ONE housing is NOT OK. Replace one rear wheel bearing housing. LABOR Model Labor Op Time Units Description Taos 4252 55 99 230 Replace one wheel bearing Tiguan FWD 4252 55 99 180 housing Tiguan 4-Motion 4252 55 99 230 PARTS Model Quantity Part Number Description Taos 1.00 5QM505435C or 5QM505436C HOUSING* Tiguan FWD or 4-Motion 1.00 5QN505435A or 5QN505436A HOUSING* ALL 1.00 5Q0505553A RUBBER MOUNTING 2.00 N 10106402 SHOULDERED HEX. NUT, SELFLOCKING 1.00 N 10401801 SHOULDERED HEX. NUT 1.00 N 10628401 BOLT, HEX HD. WITH SHOULDER 1.00 N 10640301 BOLT, HEX HD. WITH SHOULDER 1.00 N 10776501 HEXAGON FLANGE SCREW 2.00 N 10883401 SCREW 1.00 N 90183804 NUT 2.00 N 91168901 BOLT, WITH POLYGON SOCKET HD. (COMBI.) 1.00 N 91201301 BOLT, HEX. HD. (COMBI.) 3.00 WHT000237C SCREW, CSK. HD. WITH POLYGON SOCKET HD. 1.00 WHT005437A 12POINT S 1.00 WHT005749 FITTED BOLT, HEX. HEAD Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 6 of 32 -OR- Inspect both rear wheel bearing housings. BOTH housings are NOT OK. Replace both rear wheel bearing housings. LABOR Model Labor Op Time Units Description Taos 4252 56 99 410 Replace two wheel bearing Tiguan FWD 4252 56 99 330 housings Tiguan 4-Motion 4252 56 99 410 PARTS Model Quantity Part Number Description Taos 1.00 5QM505435C HOUSING* 1.00 5QM505436C HOUSING Tiguan FWD or 4-Motion 1.00 5QN505435A HOUSING* 1.00 5QN505436A HOUSING ALL 2.00 5Q0505553A RUBBER MOUNTING 4.00 N 10106402 SHOULDERED HEX. NUT, SELFLOCKING 2.00 N 10401801 SHOULDERED HEX. NUT 2.00 N 10628401 BOLT, HEX HD. WITH SHOULDER 2.00 N 10640301 BOLT, HEX HD. WITH SHOULDER 2.00 N 10776501 HEXAGON FLANGE SCREW 4.00 N 10883401 SCREW 2.00 N 90183804 NUT 4.00 N 91168901 BOLT, WITH POLYGON SOCKET HD. (COMBI.) 2.00 N 91201301 BOLT, HEX. HD. (COMBI.) 6.00 WHT000237C SCREW, CSK. HD. WITH POLYGON SOCKET HD. 2.00 WHT005437A 12POINT S 2.00 WHT005749 FITTED BOLT, HEX. HEAD Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 7 of 32 -AND- Add as needed depending on vehicle axle alignment LABOR Labor Op Time Units Description 4495 03 99 90 Vehicle alignment front + rear measure ADD as needed: 4488 15 99 20 Front wheel track adjust 4493 15 99 20 Rear wheel track adjust 4494 15 99 20 Rear wheel camber adjust 9638 15 99 50 Camera Driver Assist System Adjust 9163 15 99 50 Adaptive Cruise Control (ACC) System Adjust 0150 00 00 Time stated on diagnostic protocol GFF Operations (if necessary) 2706 89 50 10 Connect battery charger 9415 16 50 20 Headlight assembly adjust (if necessary) -AND- Add ONLY if rear bearing was seized in wheel bearing housing and requires replacement PARTS Quantity Part Number Description Up to 2.00 5Q0407621F WHEEL HUB (if necessary) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 8 of 32 Customer Letter Example (USA) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 22V176 Subject: Safety Recall 42L8 – Rear Suspension Knuckles Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2021-2022 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Vehicles included in this recall may have been assembled with incorrectly manufactured rear knuckles. In the event of a rear knuckle breakage, the stability in the rear suspension will be compromised, increasing the risk of a crash. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, replace one or both rear suspension knuckles. This work may take up to a day to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-adealer. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Reimbursement of Expenses If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 9 of 32 Customer Customer Letter Example (Canada) Example (USA) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> Transport Canada Recall: 2022-132 Subject: Safety Recall 42L8 – Rear Suspension Knuckles Dear Volkswagen Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Vehicles included in this recall may have been assembled with incorrectly manufactured rear knuckles. In the event of a rear knuckle breakage, the stability in the rear suspension will be compromised, increasing the risk of a crash. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, replace one or both rear suspension knuckles. This work may take up to a day to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Reimbursement of Expenses If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 10 of 32 Repair Overview  Inspect rear wheel bearing housings and replace, if necessary. NOTE  These repair instructions may differ from the labor operations and labor times listed in ELSA.  Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.  This procedure must be read in its entirety prior to performing the repair.  Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.  Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.  When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 11 of 32 Required Tools Socket – AF 24 mm -T10361A- (or equivalent) Engine and Gearbox Jack -VAS6931- (or equivalent) Tensioning Strap -T10038- (or equivalent) Spring Compressor Kit -VAG1752- (or equivalent) Drive Shaft Remover Kit -T10520A- (if necessary) Subframe Bushing Tool Kit -3301- (or equivalent) Bearing Installer – Control Arm -3346- (or equivalent) Thrust Piece from Press Tool For Viscous Fan -3367/2- (or equivalent) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 12 of 32 Repair Instruction Section A – Check for Previous Repair TIP If Campaign Completion label is present, no further work is required.  Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order.  Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.  Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date <arrow 3>. The oldest should be performed first.  All Safety Recalls must be completed prior to completing this campaign.  Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 13 of 32 Section B – Rear Wheel Bearing Housing Inspection  Both rear wheel bearing housings must be inspected.  Check the build date on each wheel bearing housing from the rear of the vehicle. EXAMPLE:  The wheel bearing build date is read in the example shown.  The build dates vary by model. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 14 of 32 TIGUAN AFFECTED BUILD DATES Julian Production Day Production Year Consecutive number 141 21 291 to 336 144 21 66 to 134 216 21 203 to 329 TAOS AFFECTED BUILD DATES Julian Production Day Production Year Consecutive number 188 21 300 to 321 231 21 196 to 237  If the build date of the wheel bearing housing matches the chart of affected build dates: o The wheel bearing housing must be replaced. o See Section C for wheel bearing housing replacement.  If the build date does not match the chart: o The wheel bearing housing is OK. o Proceed to Section D if both wheel bearing housings are OK. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 15 of 32 Section C – Rear Wheel Bearing Housing Replacement Remove rear axle bolt: CAUTION Damage to the wheel bearing from the vehicle weight with the wheel-side drive axle threaded connection loose. Do not load the wheel bearing if the wheel-side drive axle threaded connection is loose. Vehicles without drive axle may not be moved when resting on its wheels. Otherwise the wheel bearing will be damaged. If the vehicle has to be moved, pay attention to the following: install the outer joint. Tighten the outer joint to 120 Nm.  With the vehicle still resting on its wheels loosen the bolt <1> a maximum 90°. Otherwise the wheel bearing will be pre-damaged.  Lift the vehicle just enough so that the wheels are hanging free.  Press the brake pedal. A second technician will be needed.  Remove the bolt <1>. Secure vehicle on the hoist: WARNING Vehicle can slip off the hoist. Secure the vehicle as described in the procedure on the hoist.  Secure vehicle so it does not tip off the hoist using -T10038- <1> or equivalent.  Remove the rear wheel. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 16 of 32 Disconnect level control system sensor (if equipped):  Remove the bolts <1>.  Remove the Left Rear Level Control System Sensor -G76- <2> bracket from the lower control arm. Remove rear brake components:  Disconnect the connector to the electronic parking brake motor.  Remove the bolts <1> for the brake caliper carrier <2>.  Remove the brake caliper carrier <2> with caliper and brake hose attached.  Secure assembly with wire so that the weight of the brake caliper does not stress or damage the brake hose.  Remove bolt <3> and brake rotor <4>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 17 of 32 Remove stone chip protection (if equipped):  Remove the expanding rivets <1>.  Remove the bolts <2> for the stone chip protection <3>. Remove assembly aid and position the Engine and Gearbox Jack:  Press the tabs <arrows> on the assembly aid <1> inward.  Remove the assembly aid <1> upward. NOTE The assembly aid is destroyed during removal. It does not have to be reinstalled.  Position the Engine and Gearbox Jack under the transverse link and push lightly upward. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 18 of 32 Tension rear spring:  Insert the Spring Compressor <3>. 1. Spring Compressor Kit – Spring Retainer with Inserts -VAG1752/3A- 2. Spring Compressor Kit – Adapter Blocks -VAG1752/9- 3. Spring Compressor Kit – Spring Tensioner -VAG1752/1- 4. Spring  Tension the spring. Disconnect stabilizer link from lower control arm:  Remove nut <1> and bolt <2> from the stabilizer link <3>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 19 of 32 Disconnect wheel bearing housing and lower shock bolts from lower control arm and remove rear spring:  Remove lower shock nut <1> and bolt <2>.  Remove wheel bearing housing nut <3> and bolt <4>.  Slowly lower the Engine and Gearbox Jack under the lower transverse link, until the Spring Compressor with the tensioned spring can be removed. CAUTION Hold the Spring Compressor Kit – Spring Tensioner -VAG1752/1- with the spring tensioned (risk of accident). Remove wheel bearing housing:  Position the Engine and Gearbox Jack <1> under the tie rod and push slightly upward.  Remove the bolts <2> and <3> one after the other.  Remove the Engine and Gearbox Jack <1> from under the tie rod.  Unscrew the nut <1> and remove the washer <2>.  Remove the bolt <4>.  Remove the washer <3>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 20 of 32  Remove the bolt <1>.  Remove the wheel bearing housing <2>. NOTE FWD Tiguan models will have a “Tensioning Rail” <circle> installed in place of the drive axle. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 21 of 32 If the drive axle cannot be pulled out of the wheel bearing, then the drive axle can be pushed out of the wheel bearing using the Drive Shaft Remover -T10520A-.  Before using the Drive Shaft Remover -T10520A-, make sure that the thrust piece <1> is installed.  Attach Drive Shaft Remover Kit -T10520A- <1> to the wheel hub using three wheel bolts <2> (brake rotor may have to be reinstalled). The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 22 of 32  Follow the specified sequence exactly.  I – Tighten the knurled nut <1> hand-tight.  II – Only turn the bolt <2> using a wrench. Remove the drive axle using the Drive Shaft Remover -T10520A-. Remove wheel bearing:  Remove the bolts <arrows>.  Remove the wheel bearing unit from the wheel bearing housing. NOTE If the wheel bearing is seized to the wheel bearing housing, the wheel bearing should be replaced. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 23 of 32 Install new bonded rubber bushing: Part Number Part Description 5Q0-505-553-A Rubber Bushing NOTE When installing pay attention that the tip of the Subframe Bushing Tool Kit – Bolt -3301/1- does not come into contact with the wheel bearing housing. Do not use lubricant! Insert the bushing carefully so that it is not tilted. 1 – Nut from Subframe Bushing Tool Kit -3301- 2 – Thrust Piece from the Subframe Bushing Tool Kit -3301- 3 – Thrust piece from the Bearing Installer – Control Arm -3346-, with the open side to the wheel bearing housing 4 – Wheel Bearing Housing 5 – Bonded Rubber Bushing 6 – Press Tool For Viscous Fan – Thrust Piece -3367/2- 7 – Subframe Bushing Tool Kit – Bolt -3301/1-  By turning the Subframe Bushing Tool Kit -3301- <1> pull the bonded rubber bushing until it is just in front of the wheel bearing housing. While doing so counterhold on the Subframe Bushing Tool Kit – Bolt -3301/1- <7>.  Remove the tools as shown and install again. 1 – Nut from Subframe Bushing Tool Kit -3301- 2 – Thrust Piece from the Subframe Bushing Tool Kit – 3301- 3 – Thrust piece from the Bearing Installer – Control Arm -3346-, with the open side to the wheel bearing housing 4 – Wheel Bearing Housing 5 – Press Tool For Viscous Fan – Thrust Piece -3367/2- 6 – Subframe Bushing Tool Kit – Thrust Piece -3301/2- 7 – Subframe Bushing Tool Kit – Bolt -3301/1- Install the bonded rubber bushing until it stops by turning the Subframe Bushing Tool Kit -3301–1-. While doing so counterhold on the Subframe Bushing Tool Kit – Bolt -3301/1- <7>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 24 of 32 Transfer backing plate:  Transfer backing plate <2> to new wheel bearing housing.  Torque backing plate bolts <1> to 12 Nm. Install wheel bearing into new wheel bearing housing:  Installation is the reverse order of removal.  Ensure the wheel bearing and wheel bearing housing are free of dirt and debris.  Replace bolts <arrows> and torque to 70 Nm + 90°. Part Number Part Description SEE ETKA Wheel bearing housing WHT-000-237-C Bolts – wheel bearing to housing (x3) Install new wheel bearing housing: CRITICAL REPAIR STEP STOP! Complete the installation of the wheel bearing housing in the exact order specified.  Insert the wheel bearing housing <2>.  Insert new bolt <1> and tighten hand-tight, but do not torque. Part Number Part Description N -106-403-01 Bolt The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 25 of 32  Replace bolt <4> and nut <1>.  Insert new bolt <4> with the washer <3>.  Slide on the washer <2>.  Tighten new nut <1> hand-tight, but do not torque. Part Number Part Description N -912-013-01 Bolt <4> N -104-018-01 Nut <1>  Replace bolts <2> and <3>.  Position the Engine and Gearbox Jack <1> under the tie rod and push slightly upward.  Install new bolts <2> and <3> hand-tight, but do not torque. Part Number Part Description WHT-005-749 Bolt – M14 x45 mm N -106-284-01 Bolt – M12 x40 mm  Remove the Engine and Gearbox Jack <1> from under the tie rod. Reinstall spring: NOTE The lower spring support may stay attached to the lower control arm. If it does, ensure the lower spring support is transferred to the spring.  Installation is the reverse order of removal.  Note the following when installing the spring: 1. The end of the spring coil <arrow> must rest against the stop on the lower spring support. 2. The lower spring support pin <arrow> must go through the hole in the lower control arm. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 26 of 32 3. The upper spring support must be fully seated on the upper spring coil <arrow>. Connecting stabilizer link fasteners to lower control arm:  Replace bolt <2> and nut <1>.  Tighten new nut <1> and bolt <2> hand-tight, but do not torque. Part Number Part Description N -107-765-01 Bolt – Stabilizer link to control arm N -901-838-04 Nut – Stabilizer link to control arm Connect wheel bearing housing and shock fasteners to lower control arm:  Tighten new lower shock bolt <2> and nut <1> hand-tight, but do not torque. Part Number Part Description N -108-834-01 Bolt – Shock to control arm <2> N -101-064-02 Nut – Shock to control arm <1>  Tighten new wheel bearing housing bolt <4> and nut <3> hand-tight, but do not torque. Part Number Part Description N -106-405-01 Bolt – Wheel bearing housing to control arm <4> N -101-064-02 Nut – Wheel bearing housing to control arm <3> The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 27 of 32 Raise suspension in curb weight position: WARNING When suspension is lifted in curb weight position, the vehicle must be secured on the hoist to prevent it from tipping off the hoist.  Position the Engine and Gearbox Jack <2> under the lower control arm.  Raise the suspension with the Engine and Gearbox Jack until dimension <a> is achieved. Model Suspension Type Dimension <a> Tiguan ALL 458.5 ± 10 mm Taos AWD 455 ± 10 mm CAUTION  All bolts on suspension components with bonded rubber bushings must always be tightened in curb weight position (unloaded condition).  Bonded rubber bushings have a limited range of rotation.  Axle components with bonded rubber bushings must be brought into the position they will be in when driving before they are tightened (curb weight position). Otherwise, the bonded rubber bushing will have tension, which will reduce the service life. Torque the following fasteners in curb weight position: WARNING When suspension is lifted in curb weight position, the vehicle must be secured on the hoist to prevent it from tipping off the hoist.  Torque bolt <1> to 70 Nm + 180° in curb weight position. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 28 of 32  Counter-hold bolt <4> and torque nut <1> to 130 Nm + 180° in curb weight position.  Counter-hold bolts and torque fasteners as follows in curb weight position: Connection Position Torque value Stabilizer link <1 and 2> 20 Nm +180° Wheel bearing housing <3 and 4> 70 Nm +180° Shock <5 and 6> 70 Nm +180° Torque trailing arm to wheel bearing housing bolts: NOTE Threaded connection of trailing link/wheel bearing housing <3> and <4> must only be tightened when all other components (spring and shock absorber always) of the respective wheel suspension have been already assembled. To tighten, suspension must be unloaded. Only now do the trailing arm <2> and wheel bearing housing <1> move into the position required <arrows>.  Remove the Engine and Gearbox Jack from under the tie rod.  Torque bolt <3> and <4> to 70 Nm + 90°. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 29 of 32 Reassemble brake components in the reverse order of removal:  Reconnect connectors.  Torque bolt for brake rotor <3> to 8 Nm.  Replace bolts <1> for brake caliper carrier <2> and torque to 90 Nm + 90°. Part Number Part Description N -911-689-01 Bolt <1> (x2) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 30 of 32 Final assembly steps:  Connect level control system sensor (if equipped): o Ensure the sensor arm <2> does not bind. o The level control system sensor lever must point toward vehicle exterior. o Install the bolts <1> and torque to 5 Nm.  Install wheel and torque to 120 Nm.  Remove any tools that were used to secure the vehicle on the hoist.  Install sealing plugs. Adjust front headlights and perform headlight basic settings (vehicles with Adaptive Front Lighting System only):  Refer to the ELSA Repair Manual: Maintenance > Headlamp Adjustment, Checking LED Headlamps with Adaptive Front Lighting System The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 31 of 32 Perform four-wheel vehicle alignment:  Follow the ELSA Repair Manual and wheel aligner equipment directions as needed.  Was the rear axle toe adjusted? o If YES, proceed to the next step. o If NO, Proceed to Section D. Calibrate driver assist systems depending on vehicle equipment:  Calibrate Adaptive Cruise Control (ACC) only if rear axle toe required adjustment.  Calibrate Driver Assistance Systems Front Camera only if rear axle toe required adjustment.  Follow the ELSA repair manual procedures, GFF test plan directions and wheel aligner software directions as needed. Proceed to Section D The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. June 2022 42L8 Page 32 of 32 Section D – Campaign Completion Label Install Campaign Completion Label  Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s). Proceed to Section E Section E – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.

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Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 42L8 USA IMPORTANT SAFETY RECALL Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 22V176 Subject: Safety Recall 42L8 – Rear Suspension Knuckles Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2021-2022 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Vehicles included in this recall may have been assembled with incorrectly manufactured rear knuckles. In the event of a rear knuckle breakage, the stability in the rear suspension will be compromised, increasing the risk of a crash. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, replace one or both rear suspension knuckles. This work may take up to a day to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-adealer. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Reimbursement of Expenses If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 42L8 USA IMPORTANT SAFETY RECALL If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection Formulario n.° F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 42L8 EE. UU. CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 <MES AÑO> <NOMBRE DEL CLIENTE> <DIRECCIÓN DEL CLIENTE> <CIUDAD, ESTADO Y CÓDIGO POSTAL DEL CLIENTE> El presente aviso corresponde a su vehículo: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 22V176 Asunto: Campaña de llamada a revisión 42L8: muñones de suspensión trasera Estimado propietario de un vehículo Volkswagen: El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad con Vehículos Motorizados de EE. UU. Volkswagen determinó que existe un defecto relacionado con la seguridad de los vehículos motorizados en determinados vehículos Volkswagen modelos 2021-2022. Nuestros registros indican que usted es propietario de uno de los vehículos afectados por esta medida. ¿Cuál es el problema? Es posible que los vehículos incluidos en esta campaña de llamada a revisión se hayan ensamblado con muñones traseros que tienen un defecto de fábrica. Si se rompe un muñón trasero, la estabilidad de la suspensión trasera se vería afectada, lo que aumentaría el riesgo de un choque. ¿Qué haremos? Para corregir este defecto, su concesionario Volkswagen autorizado inspeccionará y, si es necesario, cambiará un muñón de suspensión trasera o ambos. Este servicio puede tomar hasta un día de trabajo y se le ofrecerá de forma gratuita. No obstante, considere la posibilidad de que su concesionario necesite tiempo adicional para preparar la reparación, así como para organizarse con la agenda del taller. ¿Qué debe hacer? Comuníquese con su concesionario Volkswagen autorizado de inmediato para programar este servicio de reparación. Para concertar una cita en línea, visite www.vw.com/find-a-dealer. Vehículos rentados y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de los diez (10) días posteriores a la recepción. Si cambió de dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario adjunta y envíenosla para que podamos actualizar nuestros registros. Reembolso de gastos Si pagó anteriormente por reparaciones relacionadas con el problema que se describe en esta carta, consulte el formulario adjunto que explica cómo presentar una solicitud de reembolso. ¿De qué otra forma podemos ayudarlo? Si su concesionario Volkswagen autorizado no le brinda este servicio de forma gratuita dentro de un plazo razonable o no está en condiciones de hacerlo, o si usted tiene alguna pregunta sobre este aviso, póngase en contacto con nosotros mediante el medio de comunicación que prefiera a través de www.vw.com/contact o por teléfono al 800-893-5298. Formulario n.° F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 42L8 EE. UU. CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE Verificación de su vehículo para campañas de llamada a revisión o de servicio vigentes Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, visite www.vw.com/owners/recalls e ingrese el número de identificación del vehículo (VIN) en la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio). Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa y gratuita de seguridad de vehículos al 1-888-327-4236 (TTY: 1-800-424-9153) o ingresar a http://www.safercar.gov. Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; sin embargo, hemos tomado esta medida para garantizar su seguridad y su continua satisfacción con el vehículo. Atentamente, Defensa del Consumidor de Volkswagen

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 42L8_DLR_LAUNCH Repair Available – Safety Recall 42L8 / Rear Suspension Knuckles This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: June 06, 2022 Issue: Vehicles included in this recall may have been assembled with incorrectly manufactured rear knuckles. In the event of a rear knuckle breakage, the stability in the rear suspension will be compromised. Depending on the traffic/driving circumstances and driver behavior, this situation could pose a risk of a crash. Repair:  REPAIR AVAILABLE – June 07, 2022. Inspect and, if necessary, replace one or both rear suspension knuckles.  See ELSA/ServiceNet for complete repair & claiming instructions  Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.  Repair every affected inventory vehicle before delivery to consumers. Parts Department: Parts will be managed by Free Order. There will be no parts allocation. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 TAOS 2,490 USA 2021 2022 TIGUAN 7,629 CAN 2022 2022 TAOS 1,150 CAN 2021 2022 TIGUAN 2,432 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – June 2022 U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 42L8_DLR_ADV Advance Notice – Safety Recall 42L8 / Rear Suspension Knuckles This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: March 29, 2022 Issue: Vehicles included in this recall may have been assembled with incorrectly manufactured rear knuckles. In the event of a rear knuckle breakage, the stability in the rear suspension will be compromised. Depending on the traffic/driving circumstances and driver behavior, this situation could pose a risk of a crash. Repair:  REPAIR NOT YET AVAILABLE  Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 TAOS 2,490 USA 2021 2021 TIGUAN LWB 4,753 USA 2022 2022 TIGUAN 2,876 CAN 2022 2022 TAOS 1,150 CAN 2021 2021 TIGUAN LWB 1,838 CAN 2022 2022 TIGUAN 594 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 42L8_DLR_REV_06102022 REVISION – Safety Recall 42L8 / Rear Suspension Knuckles This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: June 10, 2022 Revision Summary: On June 10, 2022 a revised 42L8 Safety Recall circular is published with an updated parts table to include an added bonded rubber bushing. The claiming sections, work instructions, and required tools sections have been updated accordingly. Please see the revised circular for Safety Recall 42L8 that is published in Elsa and ServiceNet for additional information. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-176 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : MAR 23, 2022 NHTSA Recall No. : 22V-176 Manufacturer Recall No. : 42L8 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 10,119 Estimated percentage with defect : 6 % Vehicle Information : Vehicle 1 : 2022-2022 Volkswagen TIGUAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in this recall may have been assembled with incorrect manufactured rear knuckles. Vehicles nor included in the recall have received ok parts. Determination of potentially affected vehicles based on production records. TIGUAN 2,876 Production Dates : SEP 01, 2021 – DEC 01, 2021 VIN Range 1 : Begin : 3VV1B7AX7NM005611 End : 3VV3B7AX0NM012151 ✔ Not sequential Vehicle 2 : 2021-2021 Volkswagen TIGUAN LWB Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in this recall may have been assembled with incorrect manufactured rear knuckles. Vehicles nor included in the recall have received ok parts. Determination of potentially affected vehicles based on production records. TIGUAN LWB 4,753 Production Dates : JUL 23, 2021 – SEP 13, 2021 VIN Range 1 : Begin : 3VV2B7AX7MM142826 End : 3VV3B7AX1MM160114 ✔ Not sequential Part 573 Safety Recall Report 22V-176 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Volkswagen TAOS Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles included in this recall may have been assembled with incorrect manufactured rear knuckles. Vehicles nor included in the recall have received ok parts. Determination of potentially affected vehicles based on production records. TAOS 2,490 Production Dates : SEP 10, 2021 – DEC 26, 2021 VIN Range 1 : Begin : 3VVWX7B26NM027478 End : 3VVPX7B29NM037927 ✔ Not sequential Description of Defect : Description of the Defect : A left or right rear suspension knuckle under oxide influence could potentially become cracked and break. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In the event of a rear knuckle breakage, the stability in the rear suspension will be compromised. Depending on the traffic/driving circumstances and driver behavior, this situation could pose a risk of a crash. Description of the Cause : 5x sporadic & isolated failure of break waves mechanism in degassing station, in which the impurities are removed before the injection of the rear knuckles. Incorrectly manufactured parts due to a failure in the casting process. Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Rear knuckle Component Description : Rear suspension part Component Part Number : “5QN 505 435A/436A for Tiguan and 5QM 505 435C/436C for Taos Supplier Identification : Component Manufacturer Part 573 Safety Recall Report 22V-176 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Name : Volkswagen de Mexico Address : Km. 116 Autopista Mexico-Puebla Puebla Foreign States 72700 Country : Mexico Chronology : “CW 34/21 Potentially incorrectly manufactured parts identified at a dynamic test performed in a laboratory. Analysis started. CW34/21 – CW49/21: internal testing initiated. Analysis and improvement of production process initated. Evaluating scope of potentially affected vehicles. CW 50/21 Topic was first presented in VWM Pre-Product safety committee. Further tasks assigned. CW 51/21 – CW09/22 Additional tests conducted, Risk assessment evaluated . March 03, 2022 Topic was presented in VWM Product safety committee, recommendation Recall for inspecting vehicels and replacement of identified potentially affected rear knucles. March 16, 2022 Topic was presented in VWAG’s and VWM Product safety committees and a recall was decided. Basis for the decision were 1,242 suspected parts which could have been incorrectly casted that have been assembled in the potentially affected vehicles (worldwide). No field events known.” Description of Remedy : Description of Remedy Program : At no cost to owners, authorized Volkswagen dealers will inspect and, if necessary, replace one or both rear knuckles. Volkswagen will offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : There are no records of any other failure event of the equipment before or after the ones identified. The remedy component is the same than the recalled component but correctly casted. Identify How/When Recall Condition was Corrected in Production : Taos CW 43/21, Tiguan LWB CW 35/21 and Tiguan PA CW 36/21: production improvements implemented. Recall Schedule : Description of Recall Schedule : Dealers/owners: On or before May 20, 2022 Planned Dealer Notification Date : MAY 20, 2022 – MAY 20, 2022 Planned Owner Notification Date : MAY 20, 2022 – MAY 20, 2022 * NR – Not Reported

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