22E031 – XE99- Rear Hatch Accessory Spoiler – Volkswagen

SEOCONTENT-START

Appendix A – Dealership Flyer
Please print out and post this equipment recall flyer in a prominent location at your dealership,
including the Service Areas, Cashier, and Parts Counter.
Example:

**************************************************************************************************************

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022 XE99 Page 1 of 22
Equipment Recall
XE99- Rear Hatch Accessory Spoiler
Equipment Recall
Information
This is an equipment recall for an accessory sold over the counter at Volkswagen
dealerships. Due to the nature of this type of sale, Volkswagen does not have the ability
to track sales or installation of this accessory.
ELSA will not show a code for potentially affected VINs, and there will not be an owner
notification mailing. Dealers are required to review their part sales records and
immediately contact any customers to whom the recalled component was sold.
Release Date June 10, 2022
Affected Equipment Rear Hatch Accessory Spoiler, Part Numbers 5NA-071-644–C9A and 5NA-071-644–C9X
sold as an accessory at authorized Volkswagen dealerships between August 14, 2017 and
November 19, 2021.
Potentially Affected
Vehicles
2018 – 2022 Tiguan (Long Wheel Base)
Potentially affected model year(s)/models shown above. The Equipment Recall Code will not show up on the
Campaigns/Actions screen in ELSA.
Problem Description Due to possible poor adhesion of the accessory rear spoiler to the vehicle body, there is a risk
of the spoiler coming loose and falling off the vehicle. If the spoiler falls from the vehicle, it
can become a hazard on the roadway for other traffic, posing a potential crash and injury risk
to others.
Corrective Action Dealers are required to review their part sales records and immediately contact any customers
to whom an affected rear hatch accessory spoiler (Part Numbers 5NA-071-644–C9A and
5NA-071-644–C9X) was sold, and replace it with an updated one free of charge.
Dealers are also required to post the flyer found in Appendix A as directed.
Precautions If the recall condition is present on the vehicle, customers may notice that the spoiler has
become loose or separated from the vehicle hatch. If this happens, customers are advised to
contact an authorized Volkswagen dealer to have the issue addressed without delay.
Additional Information Please alert everyone in your dealership about this action, including Sales, Service,
Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered
by this notification under a sale or lease until the defect or noncompliance is remedied. By
law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply
with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating
to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles
in their inventory which are involved in a safety or compliance recall until the defect has
been remedied.
Dealers must ensure that every potentially affected inventory vehicle has this campaign
completed before delivery to consumers.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022 XE99 Page 2 of 22
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels
can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022 XE99 Page 3 of 22
Parts Information
Parts Control Type:
VIN to Order
If parts are needed to support a vehicle repair:
 US Dealers – use AVA
 CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email
(VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order
Quantity Part Number P.O.C. Part Description Ordering Method
1 5NA-071-644-B C9A SPOILER (white) VIN to Order
1 5NA-071-644-B C9X SPOILER (black) VIN to Order
1 D -172-200-A2 1PK ADHES. VIN to Order
NOTE
The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a
listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022 XE99 Page 4 of 22
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number XE99
Damage Code 0099
Parts Vendor Code WWO
Claim Type 12I (With VIN) Number 12, letter i
13I (NO VIN) Number 13, letter i
Causal Indicator Mark SPOILER* as causal part
Vehicle Wash/Loaner Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims
information and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t
Volkswagen Service Loaner Program to determine loaner eligibility.
12I Replace rear hatch accessory spoiler (Spoiler installed on vehicle)
LABOR
Labor Op Time Units Description
6658 55 99 125 Replace rear spoiler
PARTS
Quantity Part Number Description
1.00
5NA071644B C9A
OR
5NA071644B C9X
SPOILER* (white)
OR
SPOILER* (black)
1.00 D 172200A2 1PK ADHES.
13I Exchange rear hatch accessory spoiler (Spoiler NOT installed on vehicle)
PARTS
Quantity Part Number Description
1.00
5NA071644B C9A
OR
5NA071644B C9X
SPOILER* (white)
OR
SPOILER* (black)
1.00 D 172200A2 1PK ADHES.
Continue to next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022 XE99 Page 5 of 22
12I and 13I claims
Must fill in the mileage/kilometers at installation and fitting date fields. Use current claim reception date and
current mileage. The repair date, reception date and fitting date must all match.
13I claims only
Select manufacturer listed below from the drop down box for manual claim entry.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022 XE99 Page 6 of 22
Repair Overview
 Replace rear hatch spoiler.
NOTE
 These repair instructions may differ from the labor operations and labor times listed in ELSA.
 Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
 This procedure must be read in its entirety prior to performing the repair.
 Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
 Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
 When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022 XE99 Page 7 of 22
Required Tools
Adhesive Strip Remover
-VAS6349-
(or commercially available
equivalent)
Bonded Window Tool Kit –
Pull Handle
(qty. 2)
-VAG1351/1-
(or commercially available
equivalent)
Cutting Cord
-VAS861001/1A-
(or commercially available
equivalent)
Roller (with rubber wheel)
-T40400-
(or commercially available
equivalent)
Cartridge Gun
-VAG1628-
(or equivalent)
NOTE
 The special tools listed all have locally sourced, commercially available equivalents.
 If an equivalent cutting cord is used, do not use the metal wire style cutting cord/line.
 Bonded Window Tool Kit -VAG1351- includes one VAG1351/1 T-handle.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022 XE99 Page 8 of 22
Required Shop Materials
320 Grit Sandpaper
(locally sourced)
Lint Free Towels
(locally sourced)
91% Isopropyl Alcohol
(locally sourced)
Low Adhesion (painters)
Tape
(locally sourced)
NOTE: Use only 91% Isopropyl alcohol as a cleaner
(9% water). Do not use Isopropyl with any additional
surfactants (cleaners) or additives (scents).
Plastic Razor Blades
(locally sourced)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022 XE99 Page 9 of 22
Repair Instruction
Section A – Check for Previous Repair
 If XE99 Campaign Completion label is
present, no further work is required.
 If Safety Recall 66N5 is assigned to the
vehicle, follow the 66N5 Circular.
Proceed to Section B
Section B – Repair Procedure
CRITICAL REPAIR STEPS
It is critical that the following is observed to ensure absolute success of the spoiler installation.
Before installing the spoiler:
 The spoiler must be installed on the same day it is removed.
 The surfaces must be properly cleaned.
 The spoiler must be properly prepped as described.
 The temperature range of the part and the vehicle when installing and during the curing time must be
60⁰F(16⁰C) to 104⁰F (40⁰C) to ensure proper adhesion.
 The adhesive must be applied exactly as directed.
After installation of the spoiler:
 Wait 12 hours after installation before removing the low adhesion tape.
 Do not release vehicle to customer before the end of the 12 hour curing time.
 Do not drive over 5 mph/8 kph for 12 hours after installation.
 Do not drive above 60 mph/100 kph for 24 hours after installation.
 The spoiler should not be mechanically stressed for 12 hours after installation.
 Do not wash vehicle using mechanical or high pressure wash system for 48 hours after installation.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022 XE99 Page 10 of 22
NOTE
The illustrations in these work instructions may
show only one side of the spoiler or vehicle. The
work mentioned should be carried out on both sides
of the spoiler or vehicle.
Tape off roof:
NOTE
Before starting, make sure painted and trim
surfaces are protected to avoid scratching during
installation.
Use proper surface protection covers and work
attire that are free of dirt and grease
 Using low adhesion tape, cover the adjacent
painted surfaces and gap between roof and
rear lid to help prevent paint damage.
Remove spoiler:
 Carefully guide the cutting twine <3> around
the spoiler between the rear lid <2> and the
spoiler <1> on the edge.
 Slowly move in a light sawing motion the Thandles
across the spoiler cutting the
adhesive bead, bonding points and the
adhesive tape.
 A second technician will be required to prevent
the spoiler from falling and potentially
damaging the vehicle.
CAUTION
Avoid abrupt movements while cutting adhesive.
Only pull with even pressure and light sawing
motion to cut through adhesive to prevent paint
damage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022 XE99 Page 11 of 22
Remove adhesive tape residue:
 Remove the adhesive tape residue using
cleaning wheel -VAS6349- (or equivalent).
 ALL adhesive tape residue must be removed
from the rear lid.
Remove adhesive residue:
 Carefully cut remaining adhesive down to
1mm thickness with a plastic razor blade
taking care not to damage paint.
 DO NOT apply cleaner or solvents to the
old adhesive.
NOTE
The remaining adhesive material acts as a base for
the new application of adhesive.
Dry fit spoiler:
 Do not remove any of the protective film from
the adhesive tape on the new spoiler.
 Temporarily place the spoiler on the vehicle so
it is centered and all gaps are even.
 Mark the position using low adhesion tape.
 Then cut the tape between the rear lid and the
new spoiler.
 The tape will act as a guide when the final
installation is completed.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022 XE99 Page 12 of 22
Clean rear lid:
CRITICAL REPAIR STEP
Use only 91%+ Isopropyl alcohol as a cleaner (9%
water). Always allow cleaner to fully evaporate prior
to starting the installation. Do not use Isopropyl with
any additional surfactants (cleaners) or additives
(scents).
All installation areas must be completely free of any
detergent, wax or detailing residue for proper
adhesion.
 DO NOT apply cleaner or solvents to the
old adhesive.
 Clean the rear lid in the areas that will make
contact with the double sided tape using
isopropyl alcohol.
 Allow to dry for at least 10 minutes.
NOTE
It is not necessary to clean the adhesive surface as
long as the new spoiler will be installed on the same
day.
Prepare new spoiler:
 Protect the new spoiler from damage while
preparing it for installation.
 Place a clean towel or packing material on the
work bench.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022 XE99 Page 13 of 22
Sand spoiler:
 Sand spoiler in the areas shown using 320 grit
sandpaper.
 The sanding must be done in a non-directional
(cross-hatch) pattern.
 Example of a properly sanded spoiler shown.
Clean spoiler:
CRITICAL REPAIR STEP
Use only 91% Isopropyl alcohol as a cleaner (9%
water). Always allow cleaner to fully evaporate prior
to starting the installation. Do not use Isopropyl with
any additional surfactants (cleaners) or additives
(scents).
All installation areas must be completely free of any
detergent, wax or detailing residue for proper
adhesion.
 Clean all debris/sanding dust off the spoiler
with compressed air.
 Clean areas shown with isopropyl alcohol and
lint free cloths.
 Allow to dry for at least 10 minutes.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022 XE99 Page 14 of 22
Position protective film tabs:
 Pull off protective film approx. 3 cm at all
endings (arrows) and fold outwards.
TIP
Secure the protective film tabs with tape to allow
easy access once the spoiler is attached to the
vehicle.
Prepare adhesive for installation:
 Cut the adhesive nozzle to a 10mm diameter
opening and 10mm deep V-channel.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022 XE99 Page 15 of 22
NOTE
Pay attention to the expiration date on the adhesive.
Do not use expired adhesive.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022 XE99 Page 16 of 22
Apply adhesive:
CAUTION
Do not apply adhesive to the double sided tape.
 A minimum distance of 3mm must be
maintained between the adhesive bead and
the double sided tape.
 Evenly apply a 10mm wide x 10mm high x
323mm long bead of adhesive in area on
both sides of the spoiler.
 Evenly apply a 10mm wide x 10mm high x
22mm long bead of adhesive in area on
both ends of the spoiler.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022 XE99 Page 17 of 22
Install spoiler:
NOTE
Installing the spoiler may require the assistance of
a helper to insure proper positioning.
Use isopropyl alcohol to clean any adhesive that
may have pushed out during the installation.
 Position the spoiler onto the vehicle. Center
the spoiler as you place it on the vehicle.
 When installing the spoiler, ensure the gaps
and body seam distances are even on both
sides of the vehicle.
 Starting from the middle to the outer edges,
work your way along the spoiler pressing firmly
to secure the spoiler once the spoiler is
correctly positioned.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022 XE99 Page 18 of 22
 Once the spoiler is in the correct position
remove the protective film from the doublesided
tape.
 While pulling off the protective film, push on
the spoiler into the body at the same time.
 Using tool -T40400- (or equivalent) roll all of
the exterior contact edges (double sided tape
to body) with a force of 70-100N to fully seat
the double sided tape.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022 XE99 Page 19 of 22
Apply tape:
 After the spoiler has been firmly secured to the
vehicle, place pieces of low adhesion tape
across the spoiler to hold it in place during the
curing time.
Quality check:
 Gaps should be equal on each end and along
the top of the roof edge spoiler. Ensure there
is no adhesive pushing out of the roof edge
spoiler.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022 XE99 Page 20 of 22
Allow adhesive to cure:
CRITICAL REPAIR STEP
STOP!
It is critical that the following is observed to
ensure absolute success of the spoiler
installation.
Wait 12 hours after installation before removing the
low adhesion tape.
Do not release vehicle to customer before the end
of the 12 hour curing time.
Do not drive over 5 mph/8 kph for 12 hours after
installation.
Do not drive above 60MPH/100KPH for 24 hours
after installation.
The spoiler should not be mechanically stressed for
12 hours after installation.
Do not wash vehicle using mechanical or high
pressure wash system for 48 hours after installation.
 A note reminding drivers of these curing
instructions is included at the end of this
circular and is also posted in ServiceNet. Print
this note out and place inside the vehicle
where the driver can clearly see it.
Proceed to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022 XE99 Page 21 of 22
Section C – Campaign Completion Label
Install Campaign Completion Label
 Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next to
the vehicle emission control information
label.
TIP
Ensure Campaign Completion Label does not cover
any existing label(s).
Proceed to Section D
Section D – Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and
the Part Destruction and Core Disposition Report for Canada.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2022 XE99 Page 22 of 22
Appendix A – Dealership Flyer
Please print out and post this equipment recall flyer in a prominent location at your dealership,
including the Service Areas, Cashier, and Parts Counter.
Example:
IMPORTANT
STOP!
It is critical that the following is observed to ensure absolute
success of the spoiler installation.
 Wait 12 hours after installation before removing the low adhesion tape.
 Do not drive over 5 mph/8 kph for 12 hours after installation.
 Do not drive above 60 mph/100 kph for 24 hours after installation.
 The spoiler should not be mechanically stressed for 12 hours after
installation.
 Do not wash vehicle using mechanical or high pressure wash system
for 48 hours after installation.
Date and time of spoiler installation: DATE:______________ TIME:_______________ AM / PM

**************************************************************************************************************

VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection XE99_DLR_LAUNCH
Repair Available – Equipment Recall XE99 / Rear Hatch Accessory Spoiler
This notice is for:  Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date: June 03, 2022
Equipment Recall
Information
This is an equipment recall for an accessory sold over the counter at Volkswagen
dealerships. Due to the nature of this type of sale, Volkswagen does not have the
ability to track sales or installation of this accessory.
ELSA will not show a code for potentially affected VINs, and there will not be an
owner notification mailing. Dealers are required to review their part sales records
and immediately contact any customers to whom the recalled component was sold.
Affected Equipment Rear Hatch Accessory Spoiler, Part Numbers 5NA-071-644–C9A and 5NA-071-644–
C9X sold as an accessory at authorized Volkswagen dealerships between August 14,
2017 and November 19, 2021.
Potentially Affected
Vehicles
2018 – 2022 Tiguan (Long Wheel Base)
Problem Description Due to possible poor adhesion of the accessory rear spoiler to the vehicle body, there is
a risk of the spoiler coming loose and falling off the vehicle. If the spoiler falls from the
vehicle, it can become a hazard on the roadway for other traffic, posing a potential crash
and injury risk to others.
Corrective Action Dealers are required to review their part sales records and immediately contact any
customers to whom an affected rear hatch accessory spoiler (Part Numbers 5NA-071-
644–C9A and 5NA-071-644–C9X) was sold, and replace it with an updated one free of
charge. Dealers are also required to post the flyer found in Appendix A of the campaign
circular as directed.
Precautions If the recall condition is present on the vehicle, customers may notice that the spoiler has
become loose or separated from the vehicle hatch. If this happens, customers are advised
to contact an authorized Volkswagen dealer to have the issue addressed without delay.
Repair:  REPAIR AVAILABLE – June 10, 2022
 See ELSA/ServiceNet for complete repair & claiming instructions
 Repair every affected inventory vehicle before delivery to consumers.
Parts Department: There will be no parts allocation. See the XE99 circular for complete details.
Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.
-END OF MESSAGE

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22E-031
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Volkswagen Group of America, Inc.
Submission Date : JUN 03, 2022
NHTSA Recall No. : 22E-031
Manufacturer Recall No. : XE99
Manufacturer Information :
Manufacturer Name : Volkswagen Group of America, Inc.
Address : 3800 Hamlin Road
Auburn Hills MI 48326
Company phone : 1-800-893-5298
Population :
Number of potentially involved : 275
Estimated percentage with defect : 100 %
Equipment Information :
Brand / Trade 1 : Volkswagen
Model : 2018 – 2022 Tiguan Long wheel base
Part No. : 5NA-071-644–C9A and
Size : 5NA-071-644–C9X
Function : Cosmetic
Descriptive Information : The recall population was determined by reviewing records for subject spoilers
sold as over the counter sales. The recalled products differ from products that
were not included in the recall because the non-recalled products were not sold
with incorrect installation instructions, or they are covered under Volkswagen
safety recall code 66N5.
Potential number of affected products: 275
Production Dates : AUG 14, 2017 – NOV 19, 2021
Description of Defect :
Description of the Defect : Due to possible poor adhesion of the accessory rear spoiler to the vehicle body,
there is a risk of the spoiler coming loose and falling off the vehicle.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : If the spoiler falls from the vehicle, it can become a hazard on the roadway for
other traffic. Posing a potential crash and injury risk to others.
Description of the Cause : The installation instructions that came with the accessory spoiler were not
correct. As a result, there is a potential that the accessory spoiler was not
adhered properly to the vehicle.
Part 573 Safety Recall Report 22E-031 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Identification of Any Warning
that can Occur :
Spoiler can become loose or separate from vehicle hatch.
Involved Components :
Component Name : Rear hatch spoiler
Component Description : Rear hatch spoiler accesory
Component Part Number : 5NA-071-644–C9A and 5NA-071-644–C9X
Supplier Identification :
Component Manufacturer
Name : Volkswagen Accessories GmbH
Address : An d. Trift 67.
Dreieich Foreign States 63303
Country : Germany
Chronology :
October – November 01, 2021: Observation of an upward trend in spoiler warranty claims after review of the
Q3 internal report.
November 10, 2021: The topic was brought up in a meeting of the VWGoA Market Matter Review Group
(MMRG). The MMRG discussion resulted in escalation of the topic to Volkswagen AG for further analysis.
November 18, 2021: First meeting with the responsible departments at VW Zubehor and VW AG to discuss the
topic.
November 19, 2021: The rear hatch spoiler accessory option was made unavailable for new vehicles and
aftermarket installations while the topic was being analyzed further.
December 17, 2021: The VW Accessories group had a pre-alignment meeting with representative of
Volkswagen Product Safety Committee.
February 9, 2022: Reviewed results of lab analysis for adhesives and field failure modes.
March 17, 2022: Topic presented to the VWM Product Safety Committee, which escalated the topic to the
Volkswagen Brand Product Safety Committee to consider a recall.
March 30, 2022: Volkswagen Product Safety Committee decided to conduct a safety recall.
As of 04/06/2022, Volkswagen is aware of 42 claims on this topic dated from 07/25/2018 through
12/16/2021.
Part 573 Safety Recall Report 22E-031 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : The accessory rear hatch spoiler will be replaced at no cost to customers.
Volkswagen will offer a reimbursement plan under this recall.
How Remedy Component Differs
from Recalled Component :
The recall remedy component can be distinguished from the recalled
component because it is installed using the correct installation
instructions. The remedy part is the same as the recalled part.
Identify How/When Recall Condition
was Corrected in Production :
The recalled part was installed only as an accessory part. This part was
never available as a series (production) part. November 19, 2021: The
installation of the part as an accessory was stopped.
Recall Schedule :
Description of Recall Schedule : Dealers/owners: On or before June 03, 2022
Planned Dealer Notification Date : JUN 03, 2022 – JUN 03, 2022
Planned Owner Notification Date : JUN 03, 2022 – JUN 03, 2022
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or
installation in new motor vehicles or new items of motor vehicle equipment:
Name : Volkswagen Group of America Inc
Address : 2200 Woodland Pointe Avenue
Herndon VA 20171
Country : US
Company Phone : 2477545000
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22E-031
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Volkswagen Group of America, Inc.
Submission Date : APR 06, 2022
NHTSA Recall No. : 22E-031
Manufacturer Recall No. : NR
Manufacturer Information :
Manufacturer Name : Volkswagen Group of America, Inc.
Address : 3800 Hamlin Road
Auburn Hills MI 48326
Company phone : 1-800-893-5298
Population :
Number of potentially involved : 275
Estimated percentage with defect : 100 %
Equipment Information :
Brand / Trade 1 : Volkswagen
Model : 2018 – 2022 Tiguan Long wheel base
Part No. : 5NA-071-644–C9A and
Size : 5NA-071-644–C9X
Function : Cosmetic
Descriptive Information : The recall population was determined by reviewing records for subject spoilers
sold as over the counter sales. The recalled products differ from products that
were not included in the recall because the non-recalled products were not sold
with incorrect installation instructions, or they are covered under Volkswagen
safety recall code 66N5.
Potential number of affected products: 275
Production Dates : AUG 14, 2017 – NOV 19, 2021
Description of Defect :
Description of the Defect : Due to possible poor adhesion of the accessory rear spoiler to the vehicle body,
there is a risk of the spoiler coming loose and falling off the vehicle.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : If the spoiler falls from the vehicle, it can become a hazard on the roadway for
other traffic. Posing a potential crash and injury risk to others.
Description of the Cause : The installation instructions that came with the accessory spoiler were not
correct. As a result, there is a potential that the accessory spoiler was not
adhered properly to the vehicle.
Part 573 Safety Recall Report 22E-031 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Identification of Any Warning
that can Occur :
Spoiler can become loose or separate from vehicle hatch.
Involved Components :
Component Name : Rear hatch spoiler
Component Description : Rear hatch spoiler accesory
Component Part Number : 5NA-071-644–C9A and 5NA-071-644–C9X
Supplier Identification :
Component Manufacturer
Name : Volkswagen Accessories GmbH
Address : An d. Trift 67.
Dreieich Foreign States 63303
Country : Germany
Chronology :
October – November 01, 2021: Observation of an upward trend in spoiler warranty claims after review of the
Q3 internal report.
November 10, 2021: The topic was brought up in a meeting of the VWGoA Market Matter Review Group
(MMRG). The MMRG discussion resulted in escalation of the topic to Volkswagen AG for further analysis.
November 18, 2021: First meeting with the responsible departments at VW Zubehor and VW AG to discuss the
topic.
November 19, 2021: The rear hatch spoiler accessory option was made unavailable for new vehicles and
aftermarket installations while the topic was being analyzed further.
December 17, 2021: The VW Accessories group had a pre-alignment meeting with representative of
Volkswagen Product Safety Committee.
February 9, 2022: Reviewed results of lab analysis for adhesives and field failure modes.
March 17, 2022: Topic presented to the VWM Product Safety Committee, which escalated the topic to the
Volkswagen Brand Product Safety Committee to consider a recall.
March 30, 2022: Volkswagen Product Safety Committee decided to conduct a safety recall.
As of 04/06/2022, Volkswagen is aware of 42 claims on this topic dated from 07/25/2018 through
12/16/2021.
Part 573 Safety Recall Report 22E-031 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : The accessory rear hatch spoiler will be replaced at no cost to customers.
Volkswagen will offer a reimbursement plan under this recall.
How Remedy Component Differs
from Recalled Component :
The recall remedy component can be distinguished from the recalled
component because it is installed using the correct installation
instructions. The remedy part is the same as the recalled part.
Identify How/When Recall Condition
was Corrected in Production :
The recalled part was installed only as an accessory part. This part was
never available as a series (production) part. November 19, 2021: The
installation of the part as an accessory was stopped.
Recall Schedule :
Description of Recall Schedule : Dealers/owners: On or before June 03, 2022
Planned Dealer Notification Date : JUN 03, 2022 – JUN 03, 2022
Planned Owner Notification Date : JUN 03, 2022 – JUN 03, 2022
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or
installation in new motor vehicles or new items of motor vehicle equipment:
Name : Volkswagen Group of America Inc
Address : 2200 Woodland Pointe Avenue
Herndon VA 20171
Country : US
Company Phone : 2477545000
* NR – Not Reported

SEOCONTENT-END