20DS – Fuel Tank Vent Pipe May Be Damaged – 2021-2022 Audi Q3

SEOCONTENT-START

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DS Page 1 of 20 Safety Recall Code: 20DS REVISION Subject Fuel Tank Internal Vent Pipe Revision Date March 28, 2023 Revision Summary Updated loaner claiming instructions (USA ONLY) Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2022 Q3 13,004 CAN 2022 2022 Q3 3,059 Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description The vent pipe within the fuel tank may have been damaged during fuel tank assembly. In cases where the vent pipe has been damaged, fuel might enter this pipe and rise to the fuel filler cap due to the pressure within the fuel tank. Upon opening the fuel filler cap, this might lead to fuel spilling out of the filler neck, increasing the risk of injury. Fuel within the vent pipe can also lead to the fuel pump clicking off while trying to re-fuel the vehicle. Corrective Action The internal vent pipe will be checked for damage by pressurizing the fuel tank. In cases of fuel spilling out the fuel filler neck, the fuel tank and the charcoal canister will be replaced. Code Visibility On or about October 18, 2022, the campaign code was applied to affected vehicles. Owner Notification Owner notification took place in November 2022. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DS Page 2 of 20 Parts Information (if fuel tank requires replacement) Parts Control Type: VIN to Order If parts are needed to support a vehicle repair: • US Dealers – use AVA • CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order Parts Control Type: Free Order Parts will be managed by Free Order Initial Allocation: NO There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) Criteria Quantity Part Number P.O.C. Part Description Ordering Method (see description above) 01 1.00 5QF-201-060-AN TANK VIN to Order 1.00 3QF-201-797-D EVAPCANIST VIN to Order 1.00 1J0-919-133-B WASHER (fuel pump seal) Free Order 1.00 1K0-253-141-AA or 1K0-253-141-T CLAMP (exhaust clamp) (see ETKA) Free Order 4.00 5G0-886-373 GROMMET (seat cushion) Free Order 3.00 N -103-291-02 BOLT (driveshaft) Free Order 1.00 N -106-284-01 BOLT (trailing arm to bearing housing) Free Order 2.00 N -106-998-01 BOLT (fuel tank filler neck) Free Order 1.00 N -107-695-01 SCREW (trailing arm) Free Order 4.00 N -906-484-02 BOLT (upper shock mount) Free Order 6.00 N -908-461-02 SCREW (driveshaft) Free Order 1.00 N -909-942-01 POP-RIVET (filler neck heat shield) Free Order 4.00 N -910-669-01 BOLT (driveshaft mount) Free Order 5.00 N -912-296-01 BOLT (fuel tank straps/mounting) Free Order Up to 4.00 N -912-323-02 BOLT (seat frame) Free Order 3.00 WHT-005-179 SCREW (driveshaft) Free Order 1.00 WHT-005-749 BOLT (trailing arm to bearing housing) Free Order NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DS Page 3 of 20 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.  Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure. Service Number 20DS Damage Code 0099 Parts Vendor Code 002 Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal if fuel tank is OK Mark TANK* as causal if fuel tank is NOT OK Vehicle Wash Do not claim wash under this action Vehicle Loaner See special claiming instructions for rental/loaner claiming. NOTE: A 2nd claim must be entered for rental/loaner claiming Vehicles may have more than one criteria. Complete and claim all applicable criteria on one claim. Criteria I.D. 01 ONLY Perform test procedure to check for damaged vent line in fuel tank and fuel tank does not require replacement LABOR Labor Op Time Units Description 0183 00 99 610 Perform test, fuel tank OK 0150 00 99 Time stated on diagnostic protocol Check and erase DTCs after testing Outside Material Quantity Part number Description Amount 1.00 FUEL Fuel Enter Total of both Receipts Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DS Page 4 of 20 OR Perform test procedure to check for damaged vent line in fuel tank and fuel tank requires replacement LABOR Labor Op Time Units Description 2010 01 99 Up to 610 Perform test, fuel tank NOT OK 2010 55 99 660 Replace fuel tank and charcoal canister 0150 00 00 Time stated on diagnostic protocol GFF Operations for all repairs/operations necessary PARTS Quantity Part Number Description 1.00 5QF201060AN TANK* 1.00 1J0919133B SEAL RING 1.00 1K0253141AA or 1K0253141T DUAL CLAMP (see ETKA) 1.00 3QF201797D EVAPCANIST 4.00 5G0886373 GROMMET 3.00 N 10329102 BOLT, HEX. HD. WITH SHOULDER 1.00 N 10628401 BOLT, HEX. HD. WITH SHOULDER 2.00 N 10699801 BOLT, HEX. HD. (COMBI.) 1.00 N 10769501 SCREW, HEX. HD. 4.00 N 90648402 BOLT, HEX. HD. (COMBI.) 6.00 N 90846102 12 POINT SOCKET HEAD SCREW 1.00 N 90994201 POP-RIVET 4.00 N 91066901 BOLT, HEX. HD. WITH SHOUL. (COMBI.) 5.00 N 91229601 BOLT Up to 4.00 N 91232302 BOLT 3.00 WHT005179 12 POINT SOCKET HEAD SCREW 1.00 WHT005749 FITTED BOLT, HEX. HEAD Outside Material Quantity Part number Description Amount 1.00 FUEL Fuel Enter Total of both Receipts Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DS Page 5 of 20 Criteria I.D. 01 and X2 Perform two test procedures to check for damaged vent line in fuel tank and fuel tank does not require replacement LABOR Labor Op Time Units Description 0183 01 99 1220 Perform tests, fuel tank OK 0150 00 99 Time stated on diagnostic protocol Check and erase DTCs after testing Outside Material Quantity Part number Description Amount 1.00 FUELX2 Fuel Enter Total of all Receipts OR Perform two test procedures to check for damaged vent line in fuel tank and fuel tank requires replacement LABOR Labor Op Time Units Description 2010 02 99 Up to 1220 Perform tests, fuel tank NOT OK 2010 55 99 660 Replace fuel tank and charcoal canister 0150 00 00 Time stated on diagnostic protocol GFF Operations for all repairs/operations necessary PARTS Quantity Part Number Description 1.00 5QF201060AN TANK* 1.00 1J0919133B SEAL RING 1.00 1K0253141AA or 1K0253141T DUAL CLAMP (see ETKA) 1.00 3QF201797D EVAPCANIST 4.00 5G0886373 GROMMET 3.00 N 10329102 BOLT, HEX. HD. WITH SHOULDER 1.00 N 10628401 BOLT, HEX. HD. WITH SHOULDER 2.00 N 10699801 BOLT, HEX. HD. (COMBI.) 1.00 N 10769501 SCREW, HEX. HD. 4.00 N 90648402 BOLT, HEX. HD. (COMBI.) 6.00 N 90846102 12 POINT SOCKET HEAD SCREW 1.00 N 90994201 POP-RIVET 4.00 N 91066901 BOLT, HEX. HD. WITH SHOUL. (COMBI.) 5.00 N 91229601 BOLT Up to 4.00 N 91232302 BOLT 3.00 WHT005179 12 POINT SOCKET HEAD SCREW 1.00 WHT005749 FITTED BOLT, HEX. HEAD Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DS Page 6 of 20 Outside Material Quantity Part number Description Amount 1.00 FUELX2 Fuel Enter Total of all Receipts -AND- Add as needed for ALL vehicles depending on vehicle axle alignment LABOR Labor Op Time Units Description 4495 03 00 90 Vehicle alignment front + rear measure 9092 00 50 30 Preparation Driver Assist Calibration NOTE: LO 9092 00 50 can be claimed more than once if multiple driver assist preparations are needed ADD as needed: 4488 15 99 20 Front wheel track adjust 4489 15 99 20 Front wheel camber adjust 4493 15 99 30 Rear wheel track adjust 4494 15 99 20 Rear wheel camber adjust 9163 15 99 40 Adaptive Cruise Control (ACC) System Adjust 9638 15 99 40 Camera Driver Assist System Adjust Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DS Page 7 of 20 Vehicles with Criteria 01 ONLY (USA and Canada) Vehicle Loaner Enter vehicle loaner claim as a separate (2nd) claim Inspection only = Up to 1 day Inspection + fuel tank replacement = up to 3 days Claim Type 7 MO (letter O, not number 0) Service Number 20DS Damage Code 0010 Parts Vendor Code 002 Outside Labor Operation LOAN1600 Enter dollar amount on rental/loaner invoice ($50 max per day) Vehicles with Criteria 01 and X2 ONLY (USA ONLY) • Applies only to vehicles that are waiting on a fuel tank based on the original test results and/or awaiting finalization of the second test with a repair order open as of 03/28/2023 • Cannot be applied to previously closed/claimed campaigns Vehicle Loaner Enter vehicle loaner claim as a separate (2nd) claim The total number of days includes, initial testing, time down while waiting for fuel tank, second testing procedure, and fuel tank replacement (if required) Claim Type 7 MO (letter O, not number 0) Service Number 20DS Damage Code 0010 Parts Vendor Code 002 Outside Labor Operation LOAN16DB Enter dollar amount on rental/loaner invoice ($50 max per day) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DS Page 8 of 20 Customer Letter Example (USA) This notice applies to your vehicle: , NHTSA: 22V673 Subject: Safety Recall 20DS – Fuel Tank Internal Vent Pipe Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2021-2022 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The vent pipe within the fuel tank may have been damaged during fuel tank assembly. In cases where the vent pipe has been damaged, fuel might enter this pipe and rise to the fuel filler cap due to the pressure within the fuel tank. Upon opening the fuel filler cap, this might lead to fuel spilling out of the filler neck, increasing the risk of injury. Fuel within the vent pipe can also lead to the fuel pump clicking off while trying to re-fuel the vehicle. What will we do? To correct this defect, your authorized Audi dealer will check the internal vent pipe for damage by pressurizing the fuel tank. In cases of fuel spilling out the fuel filler neck, the fuel tank and the charcoal canister will be replaced. This testing will take about one day for your dealer to complete. If testing shows that fuel tank and charcoal canister replacement is necessary, the replacement will take about a day to complete once your dealer has received the parts needed to complete the work. Both the testing and parts replacement (if needed) will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? If possible, please ensure the fuel tank in your vehicle is between one-half and three-quarters full when you arrive at the dealership for this recall work. Please contact your authorized Audi dealer without delay to schedule this recall work. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DS Page 9 of 20 Customer Letter Example (Canada) This notice applies to your vehicle: , Transport Canada Recall: 2022-503 Subject: Safety Recall 20DS – Fuel Tank Internal Vent Pipe Dear Audi Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The vent pipe within the fuel tank may have been damaged during fuel tank assembly. In cases where the vent pipe has been damaged, fuel might enter this pipe and rise to the fuel filler cap due to the pressure within the fuel tank. Upon opening the fuel filler cap, this might lead to fuel spilling out of the filler neck, increasing the risk of injury. Fuel within the vent pipe can also lead to the fuel pump clicking off while trying to re-fuel the vehicle. What will we do? To correct this defect, your authorized Audi dealer will check the internal vent pipe for damage by pressurizing the fuel tank. In cases of fuel spilling out the fuel filler neck, the fuel tank and the charcoal canister will be replaced. This testing will take about one day for your dealer to complete. If testing shows that fuel tank and charcoal canister replacement is necessary, the replacement will take about a day to complete once your dealer has received the parts needed to complete the work. Both the testing and parts replacement (if needed) will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? If possible, please ensure the fuel tank in your vehicle is between one-half and three-quarters full when you arrive at the dealership for this recall work. Please contact your authorized Audi dealer without delay to schedule this recall work. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DS Page 10 of 20 Repair Overview • Perform test procedure to check for a hole in the fuel tank vent line. • Replace fuel tank, if necessary. IMPORTANT Vehicles assigned Criteria X2 are vehicles that originally failed the fuel tank testing based on the original testing procedures. These vehicles require a new test with the updated test procedure. NOTE • These repair instructions may differ from the labor operations and labor times listed in ELSA. • Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action. • This procedure must be read in its entirety prior to performing the repair. • Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles. • Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action. • When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DS Page 11 of 20 Required Tools and Equipment EVAP Adapter Kit KLI 9210/56-1 Two gas cans capable of holding at least 5 gallons (~20 L) each. (locally sourced) Fuel safe hose (approx. 3 feet / 1 meter long) 3/8” inner diameter (locally sourced) Two grounding cables with crocodile clips on each end Storage Tub (gas cans will be placed in tub to catch any additional fuel overflow) Hose clamp N 90770201 Fuel Extractor -VAS 5190A- The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DS Page 12 of 20 Repair Instruction Section A – Check for Previous Repair • Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order. • Confirm the Campaign/Action is open . If the status is closed, no further work is required. • Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first. • All Safety Recalls must be completed prior to completing this campaign. • Proceed to Section B. IMPORTANT Vehicles assigned Criteria X2 are vehicles that originally failed the fuel tank testing based on the original testing procedures. These vehicles require a new test with the updated test procedure. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DS Page 13 of 20 Section B – Fuel Tank Overflow Test WARNING The fuel system is under pressure. Injuries are possible from fuel spraying out. Before opening the fuel system: Wear protective eyewear. Wear safety gloves. Place clean cloths around the connection points and carefully open the connection points. The following conditions MUST be met before starting the test procedure: • Document the amount of fuel currently in the vehicle. • Adjust the fuel level as follows: o REMOVE the amount of fuel indicated in the chart below. Fuel Gauge Reading Amount of Fuel to Remove* Amount of Fresh Fuel to Add +/- 0.1 gallons (0.4 L) 1 bar + flashing red NONE 10 gallons (37.6 L) 1 bar NONE 9 gallons (34.0 L) 2 bar NONE 7.5 gallons (28.4 L) 3 bar NONE 5.5 gallons (20.8 L) 4 bar NONE 3.5 gallons (13.2 L) 5 bar NONE 3 gallons (11.4 L) 6 bar 2 gallons (7.6 L) 3 gallons (11.4 L) 7 bar 4.5 gallons (17 L) 3 gallons (11.4 L) 8 bar 6 gallons (22.7 L) 3 gallons (11.4 L) o Add FRESH fuel in the amount indicated in the chart above. o Use a gas station closest to the dealer. o If possible, use a known good fuel pump that does not switch off prematurely. o Drive to and from the gas station as moderately as possible. o *Refer to the ELSA Repair Manual if fuel requires removal. o The refueling must be done accurately, with a maximum deviation of +/- 0.1 gallons (0.4 L) • Park the vehicle in the workshop overnight in order to acclimate to the indoor ambient temperature. • The ambient temperature of the workshop area where the test is to be performed must be above 68° F (20°C). • The vehicle must be parked on a level surface. NOTE If the fuel station fill nozzle switches off prematurely when attempting to fill the fuel tank at the beginning of the test, the fuel tank and charcoal canister will require replacement. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DS Page 14 of 20 NOTE When returning the vehicle to the customer, the fuel fill level should be equal to what the fuel level was when the vehicle arrived. Test procedure: WARNING There is a risk of the fuel tank exploding due to electrostatic discharge. Severe injuries and burns are possible. Attach the fuel collection cans via a ground cable to a bare area on the body. • Place the two fuel cans inside a tub. • Ground the fuel cans to the vehicle. WARNING Risk of a fire due to leaking fuel. Leaking fuel may ignite and start a fire. Have cloths ready to catch any leaking fuel. • Close the hood and all doors. • Remove fuel cap. • Attach EVAP test adapter – KLI 9210/56-1 – in place of the fuel cap. • Attach a length of fuel safe hose to the -KLI9210/56-1- adapter and secure with clamp N -907-702-01. • The other end of the hose should be placed in one of the fuel cans. • Start the engine and allow vehicle to idle. • Ensure the exhaust is properly vented. • Monitor if fuel drains out of the fuel tank, through the test hose for up to 5.5 hours. • Check the container every 15 to 30 minutes for fuel draining from the test hose. The determining factors if a tank requires replacement are as follows: • Amount of fuel collected over the 5.5 hour test period. • Fuel station nozzle filling results. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DS Page 15 of 20 NOTE How this test works to evaluate a NOK fuel tank: • As the vehicle runs, the exhaust will heat the fuel inside the fuel tank and the running of the fuel pump will create fuel vapors. • If a hole is present in the vent line located inside the fuel tank, the pressure from the fuel vapor will force the fuel through the hole in the vent line. • The fuel would then be forced into the fuel tank vent pipe . • Once vent pipe is filled, the fuel will enter and the fuel tank filler neck pipe through an opening between the pipes . • Once the fuel tank filler neck pipe is filled with fuel, the fuel would then overflow out of the fuel tank. • Liquid fuel would then be present inside the filler neck tube (see examples below). Example photos of filler neck with liquid fuel present due to overflow in filler neck: (This indicates a failed fuel tank vent hose) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DS Page 16 of 20 NOTE Fuel vapor in the test hose coming from the filler tube or vent system can condensate, based on certain conditions (ambient temperature, floor temperature, fuel quality, type of fuel), and produce the presence of fuel that could be mis-interpreted as overflow. See example photos below. Example photos of filler neck with NO liquid fuel present: (This does not indicate a failed fuel tank vent hose. However, an additional test will be required) No fuel in filler neck opening <1>. Fuel condensation present in the drain area <2> of the filler neck. No fuel in filler neck opening <1>. Fuel condensation formed on adapter cap <1>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DS Page 17 of 20 Amount of Fuel Collected Evaluation: WARNING Risk of a fire due to leaking fuel. Leaking fuel may ignite and start a fire. Be prepared to immediately reinstall the adapter cap in the event the fuel tank is overflowing. NOTE Opening is the filler neck opening. Area is a drain area for the filler neck. When checking for fuel, look down the filler neck opening . Less than 230 ml (8 fl. oz./1 cup) collected or only droplets of fuel observed: • Fuel collected may be a result of fuel condensation during the test. • Wear gloves and have collection rags prepared to catch any leaking fuel. • Remove the fuel cap test adapter and check for liquid fuel in the fuel filler neck (see example photos below). Be prepared to immediately reinstall the adapter cap in the event the fuel tank is overflowing. • If there is no liquid fuel present in the fuel filler neck: o A fuel fill test is required. o Proceed to Section C • If liquid fuel is present in the filler neck: o The fuel tank and charcoal canister require replacement. o Proceed to section D NO fuel drains out of the fuel tank test hose after 5.5 hours: • A fuel fill test is required. • Proceed to Section C Steady stream of fuel coming from adapter hose: • Fuel tank vent hose is NOT OK. • Fuel tank and charcoal canister require replacement. • Proceed to Section D NOTE In the event of an overflow, fuel will continue to leak after the engine has been switched off. Do not close the tank, but wait for the end of the overflow and change the container capturing the fuel, if necessary. After turning off the engine, the overflow should stop after 30 minutes. The maximum amount of fuel that could overflow is up to 13.2 gallons (50 L) (depending on the amount of fuel at the beginning of the test and the damaged area in the venting system). The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DS Page 18 of 20 Section C – Fuel Fill Test • Remove test equipment. • Reinstall fuel cap. • Drive to closest gas station as moderately as possible. • Attempt to fill with no more than two gallons (~7.5L) while observing the following: o Use a fuel station with known good fuel pumps. o Fuel vehicle with fuel nozzle fully open so there is a steady flow of fuel. o Fuel fill nozzle must be fully inserted. o Nozzle must be at the 6 o’clock position. Fuel Fill Test Evaluation: NOTE The fuel tank will be nearly full at the beginning of the fill test. The concept of the fill test is to see if the tank will accept a constant flow of fuel. Fuel pump switches off prematurely when attempting to fill: • The fuel tank vent hose is NOT OK. • The fuel tank and charcoal canister require replacement. • Proceed to Section D. NOT OK Fuel pump does not switch off prematurely: • The fuel tank vent hose is OK. • No further work is required. • Proceed to Section E. OK The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DS Page 19 of 20 Section D – Replacing Fuel tank • Refer to the Repair Manual for all warnings safety, safety precautions and guidelines for clean working conditions. • Replace fuel tank. • See ELSA Repair Manual: Repair manual > Engine > Fuel Supply System > 20 Fuel Supply > Fuel Tank > Fuel Tank, Removing and Installing • Replace EVAP (charcoal) canister. • See ELSA Repair Manual: Repair manual > Engine > Fuel Supply System > 20 Fuel Supply > EVAP System > EVAP Canister, Removing and Installing Proceed to Section E The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. March 2023 20DS Page 20 of 20 Section E – Campaign Completion Stamp Item#: AUD4927ENG -OR- Item # AUD4927FRE • Once the campaign has been completed, the technician should stamp the repair order. • Stamps are available for ordering through the Compliance Label Ordering Portal. Proceed to Section F Section F – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.

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20DS USA IMPORTANT SAFETY RECALL This notice applies to your vehicle: , NHTSA: 22V673 Subject: Safety Recall 20DS – Fuel Tank Internal Vent Pipe Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2021-2022 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The vent pipe within the fuel tank may have been damaged during fuel tank assembly. In cases where the vent pipe has been damaged, fuel might enter this pipe and rise to the fuel filler cap due to the pressure within the fuel tank. Upon opening the fuel filler cap, this might lead to fuel spilling out of the filler neck, increasing the risk of injury. Fuel within the vent pipe can also lead to the fuel pump clicking off while trying to refuel the vehicle. What will we do? To correct this defect, your authorized Audi dealer will check the internal vent pipe for damage by pressurizing the fuel tank. In cases of fuel spilling out the fuel filler neck, the fuel tank and the charcoal canister will be replaced. This testing will take about one day for your dealer to complete. If testing shows that fuel tank and charcoal canister replacement is necessary, the replacement will take about a day to complete once your dealer has received the parts needed to complete the work. Both the testing and parts replacement (if needed) will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? If possible, please ensure the fuel tank in your vehicle is between onehalf and three-quarters full when you arrive at the dealership for this recall work. Please contact your authorized Audi dealer without delay to schedule this recall work. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. IMPORTANT SAFETY RECALL Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection 20DS EE. UU. CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD El presente aviso corresponde a su vehículo: , NHTSA: 22V673 Asunto: Campaña de llamada a revisión 20DS: tubo de ventilación interno del tanque de combustible Estimado propietario de un vehículo Audi: El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad con Vehículos Motorizados de EE. UU. Audi determinó que existe un defecto relacionado con la seguridad en ciertos vehículos Audi, modelos 2021-2022. Nuestros registros indican que usted es propietario de uno de los vehículos afectados por esta campaña. ¿Cuál es el problema? Es posible que el tubo de ventilación dentro del tanque de combustible se haya dañado durante el armado del tanque. En los casos en los que el tubo de ventilación esté dañado, puede que el combustible ingrese a este tubo y ascienda hasta la tapa del depósito de combustible debido a la presión dentro del tanque. Luego de abrir la tapa del depósito de combustible, se puede producir un derrame de combustible a través del cuello del depósito, lo que aumentaría el riesgo de lesiones. El combustible dentro del tubo de ventilación también puede hacer que, durante el llenado del tanque, la bomba indique por error que el tanque está lleno. ¿Qué haremos? Para revertir este defecto, su concesionario Audi autorizado revisará el tubo de ventilación interno en busca de daños mediante la presurización del tanque de combustible. En los vehículos en los que se produzca un derrame de combustible en el cuello del depósito, se reemplazarán el tanque de combustible y el filtro de carbón. Al concesionario le tomará alrededor de un día realizar estas verificaciones. Si se determina que es necesario reemplazar el tanque de combustible y el filtro de carbón, el concesionario tardará aproximadamente un día en completar el trabajo una vez que haya recibido las piezas requeridas. Tanto las verificaciones como los reemplazos de piezas (de ser necesarios) se realizarán de forma gratuita. No obstante, considere la posibilidad de que su concesionario necesite tiempo adicional para la preparación del servicio y la organización del horario del taller. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD ¿Qué debe hacer? Si es posible, asegúrese de que el tanque de combustible esté lleno hasta la mitad o tres cuartos de su capacidad cuando llegue al taller del concesionario para este servicio de revisión. Comuníquese de inmediato con su concesionario Audi autorizado para programar este servicio de revisión. También puede visitar el sitio www.audiusa.com y hacer clic en “Find a Dealer” (Buscar concesionario) para encontrar un concesionario cercano a su domicilio y programar este servicio. Vehículos rentados y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de los diez (10) días posteriores a la recepción. Si cambió de dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario adjunta y envíenosla para que podamos actualizar nuestros registros. ¿De qué otra forma podemos ayudarlo? Si su concesionario Audi autorizado no puede completar esta tarea de forma gratuita en un plazo razonable o no está en condiciones de hacerlo, comuníquese con Atención al Cliente de Audi al 1-800-253- 2834 o a través de la página “Contact Us” (Contáctenos) en el enlace www.audiusa.com. Verificación de vehículos para campañas de llamada a revisión o de servicio Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, utilice la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio) en www.audiusa.com e ingrese el número de identificación del vehículo (VIN). Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa y gratuita de seguridad de vehículos al 1-888-327-4236 (TTY: 1-800-424-9153) o ingresar a http://www.safercar.gov. Le pedimos disculpas por cualquier inconveniente que esto pueda ocasionarle; sin embargo, estamos tomando estas medidas para garantizar su seguridad y su continua satisfacción con el vehículo. Atentamente, Defensa del Consumidor de Audi

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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 20DS_REV20230320 Campaign Circular Revision – Safety Recall 20DS / Fuel Tank Internal Vent Pipe This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: March 20, 2023 Revision Information: The claiming instructions for this recall have been updated. Please see the revised 20DS Safety Recall circular published to ELSA and ServiceNet for complete information. Please discard any paper copies you may have printed and ensure they are replaced with the most current version. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE-

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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 20DS_DLR_LAUNCH Repair Available – Safety Recall 20DS / Fuel Tank Internal Vent Pipe This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: October 17, 2022 Issue: The vent pipe within the fuel tank may have been damaged during fuel tank assembly. In cases where the vent pipe has been damaged, fuel might enter this pipe and rise to the fuel filler cap due to the pressure within the fuel tank. Upon opening the fuel filler cap, this might lead to fuel spilling out of the filler neck, increasing the risk of injury. Fuel within the vent pipe can also lead to the fuel pump clicking off while trying to re-fuel the vehicle. Repair:  REPAIR AVAILABLE – October 18, 2022 – The internal vent pipe will be checked for damage by pressurizing the fuel tank. In cases of fuel spilling out the fuel filler neck, the fuel tank and the charcoal canister will be replaced.  See ELSA/ServiceNet for complete repair & claiming instructions  Check daily campaign open inventory report or OMD for affected vehicles in inventory  Repair every affected inventory vehicle before delivery to consumers. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2022 Q3 13,004 CAN 2022 2022 Q3 3,059 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – November 2022 IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 20DS_REV112022 Campaign Circular Revision – Safety Recall 20DS / Fuel Tank Internal Vent Pipe This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: November 09, 2022 Revision Information: Please note: Parts information and claiming have been updated in the 20DS Safety Recall circular. Please see the revised 20DS Safety Recall circular published to ELSA and ServiceNet for complete information. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 20DS_UPDATE_20230224 IMPORTANT: Fuel Tank Ordering Requirements for Safety Recall 20DS / Fuel Tank Internal Vent Pipe This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: February 24, 2023 Information: Please note: The fuel tank part number 5QF-201-060-AN is no longer on techline block, and can now be ordered via Vin to Order/AVA. If the 20DS testing procedure indicates the fuel tank requires replacement, please fill out the attached worksheet and attach to the Repair Order for your records. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE20DS Fuel Tank Replacement Evaluation Worksheet Vehicle VIN:__________________________________Dealer Code_________________Test Date:_________________ Fill out this worksheet and keep for your records. Answer the following questions regarding the fuel tank testing: Fuel level at arrival, before starting test? ______ Bar(s) How much fuel was added before starting test? (circle units of measure) ______ Gallon(s) / Liter(s) Ambient temperature of workshop, in the area the test was performed? (circle units of measure) ______ F° / C° Ambient temperature taken at floor, next to fuel catch cans? (circle units of measure) ______ F° / C° Which part of test led to tank replacement? (check one) Overflow = steady stream of fuel is draining from hose Droplets = only a few drops of fuel, or no steady stream of fuel was observed Filling at pump = fuel station pump clicked off when trying to fill vehicle with fuel NOTE: See below for additional questions based on test failure type ______ Overflow ______ Droplets ______ Filling at pump Answer the following only if the tank failed the test due to fuel overflowing How long did it take for fuel to start draining from hose? ____/____ hours/minutes How much fuel was collected? ______ ml (milliliters) Answer the following only if the tank failed the test due to fuel droplets being present: How long did it take for fuel droplets to be observed? ____/____ hours/minutes How much fuel was collected? ______ ml (milliliters) While the engine is still running, slowly remove the fuel cap adapter and check for standing fuel in the filler neck. Wear fuel safe gloves and have absorbent rags ready to catch any escaping fuel. Is there liquid fuel present (more than just droplets) pooled in the filler neck? Please take a clear photo of the filler neck and save for your records ______ Yes ______ No Answer the following only if the tank failed the fuel filling test (pump nozzle clicked off): How much fuel was added before the nozzle first clicked off? (circle units of measure) ______ Gallon(s) / Liter(s)

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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 20DS_DLR_ADV Advance Notice – Safety Recall 20DS / Fuel Tank Internal Vent Pipe This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: September 20, 2022 Issue: The vent pipe within the fuel tank may have been damaged during fuel tank assembly. In case of damage on the vent pipe, fuel might enter this pipe and rise to the fuel filler cap due to the pressure within the fuel tank. Upon opening the fuel filler cap that might lead to fuel spilling out of the filler neck, increasing the risk of injury. Fuel within the vent pipe can also lead to the fuel pump clicking off while trying to re-fuel the vehicle. Repair:  REPAIR NOT YET AVAILABLE  Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2022 Q3 13,004 CAN 2022 2022 Q3 3,059 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. CAMPAIGN February 2023 – Audi Customer Protection TIP_20DS Page 1 of 1 Campaign Tip – USA Only 20DS Fuel Tank Ordering Requirements This notice is for:  Dealer Principal  Sales Manager  Service Manager  Parts Manager  Warranty Administrator  Technicians Date February 14, 2023 Issue Information about the fuel tank test is required if a fuel tank requires replacement. Fuel tank part number 5QF-201-060-AN is on techline block to help gather the information. Resolution If the 20DS testing procedure indicates the fuel tank requires replacement, fill out the attached worksheet, create a Technical Assistance WEB ticket and attach a copy of the worksheet to the TAC case. The worksheet is also available in one of the attachment tabs in ELSA and on ServiceNet (ServiceNet > Audi > Campaign Circulars > 2XXX > 20DS RECALL – Fuel Tank Internal Vent Pipe). Additional Information IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. 20DS Fuel Tank Replacement Evaluation Worksheet Vehicle VIN:__________________________________Dealer Code_________________Test Date:_________________ Fill out this worksheet and attach to the TAC WEB ticket. The TAC consultant will make sure the worksheet is filled out properly and release the fuel tank for ordering. IMPORTANT: After replacing the fuel tank and charcoal canister, shake carbon canister after removal and check for rattling noise. Update the TAC WEB ticket indicating if a rattling noise in the charcoal canister was heard. Answer the following questions regarding the fuel tank testing: Fuel level at arrival, before starting test? ______ Bar(s) How much fuel was added before starting test? (circle units of measure) ______ Gallon(s) / Liter(s) Ambient temperature of workshop, in the area the test was performed? (circle units of measure) ______ F° / C° Ambient temperature taken at floor, next to fuel catch cans? (circle units of measure) ______ F° / C° Which part of test led to tank replacement? (check one) Overflow = steady stream of fuel is draining from hose Droplets = only a few drops of fuel, or no steady stream of fuel was observed Filling at pump = fuel station pump clicked off when trying to fill vehicle with fuel NOTE: See below for additional questions based on test failure type ______ Overflow ______ Droplets ______ Filling at pump Answer the following only if the tank failed the test due to fuel overflowing How long did it take for fuel to start draining from hose? ____/____ hours/minutes How much fuel was collected? ______ ml (milliliters) Answer the following only if the tank failed the test due to fuel droplets being present: How long did it take for fuel droplets to be observed? ____/____ hours/minutes While the engine is still running, slowly remove the fuel cap adapter and check for standing fuel in the filler neck. Wear fuel safe gloves and have absorbent rags ready to catch any escaping fuel. Is there liquid fuel present (more than just droplets) pooled in the filler neck? Please take a clear photo of the filler neck and attach to the TAC WEB ticket ______ Yes ______ No Answer the following only if the tank failed the fuel filling test (pump nozzle clicked off): How much fuel was added before the nozzle first clicked off? (circle units of measure) ______ Gallon(s) / Liter(s)

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Campaign Tip – USA Only 20DS Fuel Tank Ordering Requirements This notice is for: Date Issue Resolution Additional Information The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved. February 2023 – Audi Customer Protection CAMPAIGN TIP_20DS Page 1 of 1 Dealer Principal Sales Manager Service Manager Parts Manager Warranty Administrator Technicians February 16, 2023 This applies only to 20DS fuel tank orders for failed tests performed on or after February 14, 2023. Fuel tank orders placed prior to this do not require a worksheet. Information about the fuel tank test is required if a fuel tank requires replacement. Fuel tank part number 5QF-201-060-AN is on techline block to help gather the information. If the 20DS t esting proc edure ind icates the fue l tank req uires replace me nt, f ill o ut the attached worksheet, create a Technical Assistance WEB ticket and attach a copy of the worksheet to the TAC case. New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS 20DS Fuel Tank Replacement Evaluation Worksheet Vehicle VIN: Dealer Code Test Date: Fill out this worksheet and attach to the TAC WEB ticket. The TAC consultant will make sure the worksheet is filled out properly and release the fuel tank for ordering. This worksheet is only required for tests performed on or after February 14th. IMPORTANT: After replacing the fuel tank and charcoal canister, shake carbon canister after removal and check for rattling noise. Update the TAC WEB ticket indicating if a rattling noise in the charcoal canister was heard. Answer the following questions regarding the fuel tank testing: Fuel level at arrival, before starting test? Bar(s) How much fuel was added before starting test? (circle units of measure) Gallon(s) / Liter(s) Ambient temperature of workshop, in the area the test was performed? (circle units of measure) F° / C° Ambient temperature taken at floor, next to fuel catch cans? (circle units of measure) F° / C° Which part of test led to tank replacement? (check one) Overflow = steady stream of fuel is draining from hose Droplets = only a few drops of fuel, or no steady stream of fuel was observed Filling at pump = fuel station pump clicked off when trying to fill vehicle with fuel NOTE: See below for additional questions based on test failure type Overflow Droplets Filling at pump Answer the following only if the tank failed the test due to fuel overflowing How long did it take for fuel to start draining from hose? / hours/minutes How much fuel was collected? ml (milliliters) Answer the following only if the tank failed the test due to fuel droplets being present: How long did it take for fuel droplets to be observed? / hours/minutes While the engine is still running, slowly remove the fuel cap adapter and check for standing fuel in the filler neck. Wear fuel safe gloves and have absorbent rags ready to catch any escaping fuel. Is there liquid fuel present (more than just droplets) pooled in the filler neck? Please take a clear photo of the filler neck and attach to the TAC WEB ticket Yes No Answer the following only if the tank failed the fuel filling test (pump nozzle clicked off): How much fuel was added before the nozzle first clicked off? (circle units of measure) Gallon(s) / Liter(s)

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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 20DS_REV20230310 Campaign Circular Revision – Safety Recall 20DS / Fuel Tank Internal Vent Pipe This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: March 10, 2023 Revision Information: The fuel tank testing procedure and vehicle criteria have been updated. Please see the revised 20DS Safety Recall circular published to ELSA and ServiceNet for complete information. Please discard any paper copies you may have printed and ensure they are replaced with the most current version. ADDITIONAL TESTING REQUIRED FOR VEHICLES WAITING ON A FUEL TANK Vehicles currently waiting on a fuel tank order to arrive MUST be tested again, following the updated fuel tank testing procedure. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE-

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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 20DS_REV20230328 Campaign Circular Revision – Safety Recall 20DS / Fuel Tank Internal Vent Pipe This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: March 28, 2023 Revision Information: USA ONLY The loaner claiming instructions for this recall have been updated for vehicles with both Criteria 01 and X2. These vehicles are now eligible for special loaner considerations if the customer is waiting for a fuel tank and/or awaiting finalization of the second fuel test with a repair order open as of 3/28/2023. A loaner can be claimed throughout the duration of this recall repair process while the vehicle is inoperable. Please see the revised 20DS Safety Recall circular published to ELSA and ServiceNet for complete information on loaner eligibility. Please discard any paper copies you may have printed and ensure they are replaced with the most current version. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE-

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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 20DS_REV102022 Campaign Circular Revision – Safety Recall 20DS / Fuel Tank Internal Vent Pipe This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: Revision Information: October 27, 2022 Please note: Parts information, claiming, and work instructions for the fuel tank replacement have been added to the 20DS Safety Recall circular. Please see the revised circular that will be published October 28, 2022 to ELSA and ServiceNet for complete information. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 20DS_REV20221115 Campaign Circular Revision – Safety Recall 20DS / Fuel Tank Internal Vent Pipe This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: November 15, 2022 Revision Information: Please note: Parts information and claiming have been updated. Please see the revised 20DS Safety Recall circular published to ELSA and ServiceNet for complete information. Please discard any paper copies you may have printed and ensure they are replaced with the most current version. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-673 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : SEP 08, 2022 NHTSA Recall No. : 22V-673 Manufacturer Recall No. : 20DS Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 13,004 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2022 AUDI Q3 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by records of the vehicle assembly information. The recalled products differ from products that were not included in the recall because production records indicate that recalled vehicles were assembled with fuel tanks in which the internal vent pipe may have been damaged during assembly and the vehicle is less than 6 months at the customer. Q3 count: 13004 Production Dates : OCT 21, 2020 – JUN 04, 2022 VIN Range 1 : Begin : WA1EECF34M1043535 End : WA1EECF37N1142853 ✔ Not sequential Description of Defect : Description of the Defect : The vent pipe within the fuel tank may have been damaged during fuel tank assembly. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In case of damage on the vent pipe, fuel might enter this pipe and rise to the fuel filler cap due to the pressure within the fuel tank. Upon opening the fuel filler cap that might lead to fuel spilling out of the filler neck, increasing the risk of injury. Fuel within the vent pipe can also lead to the fuel pump clicking off while trying to re-fuel the vehicle. Description of the Cause : Due to sharp edges on gripping tools that hold individual parts in position during the assembly of the fuel tank, the internal vent pipe may have been damaged. Part 573 Safety Recall Report 22V-673 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : fuel tank Component Description : fuel tank Component Part Number : 5QF 201 021 MD Supplier Identification : Component Manufacturer Name : TI Automotive Hungary Kft. Address : Körtefa u. Györ Foreign States 9027 Country : Hungary Chronology : March 1, 2022: Through regular processes of field monitoring Audi discovered that re-fueling on several Audi Q3 quattro was not possible due to the fuel pump clicking off. April 14, 2022: Audi became aware of customer claims where fuel spilled out of the fuel filler neck after refueling. May – June 2022: The topic was submitted to the Audi Product Safety Committee. Three fuel tanks that were replaced on consumer vehicles were sent to the supplier for detailed analyses. It was determined that there was fuel in the ventilation system, and a hole in the internal vent pipe was discovered. The damage on the pipe could be traced back to a gripping tool which was then optimized, and an additional visual check was introduced in production on June 03, 2022. July – August 2022: A method for verifying the condition of the vent pipe was developed and further parts from field cases are collected for analyses. Additional process steps within the assembly of the fuel tank were analyzed and it was found out that individual parts of the vent pipe system were slightly twisted while being held down in the pre-assembly station. The pre-assembly station was optimized accordingly on July 25, 2022. The affected production period and the stock of affected assemblies was verified. August 31, 2022: The Audi Product Safety Committee decides a voluntary safety recall. Part 573 Safety Recall Report 22V-673 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 For this topic there were 192 warranty claims at the time the APS decision was made (August 31, 2022). Audi is not aware of any crashes or injuries due to this issue. Description of Remedy : Description of Remedy Program : The internal vent pipe will be checked for damage by pressurizing the fuel tank. In cases of fuel spilling out the fuel filler neck, the fuel tank and the charcoal canister will be replaced. Audi will not offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : The recalled component is the fuel tank with part number 5QF 201 021 MD from the affected production period. The remedy component has the part number 5QF 201 060 AN, that is produced as a service part and after the optimization of the production process Identify How/When Recall Condition was Corrected in Production : Vehicles produced after June 04, 2022 have been assembled with fuel tanks that have been built using improved tools for the assembly process and an additional visual check. Recall Schedule : Description of Recall Schedule : Dealers/owners: On or before November 04, 2022 Planned Dealer Notification Date : NOV 04, 2022 – NOV 04, 2022 Planned Owner Notification Date : NOV 04, 2022 – NOV 04, 2022 * NR – Not Reported

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