Safety Recall 19Q8 / Radiator and Coolant Hose – 2022-2023 Volkswagen Golf R A8 & Golf GTI

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TOPIC TYPE RECALL CODE QUESTION ANSWER Safety Recall 19Q8 Safety Recall 19Q8 What vehicles are included in Safety Recall 19Q8? What is the safety concern for Safety Recall 19Q8? During vehicle production, the radiator may not have been affixed correctly to the intercooler. This can result in the radiator becoming loose and causing a coolant hose to contact the V-belt pulley. A coolant hose that contacts the V-belt pulley can become damaged, potentially resulting in a coolant leak. A large amount of coolant leaking onto the roadway may increase the risk of a crash for the following traffic. If the red warning light in the instrument cluster is ignored and the vehicle continues to be driven without coolant, the engine may overheat, potentially leading to a vehicle fire. Are there any precautions I should take because my vehicle is part of Safety Recall 19Q8? If a low coolant level is detected, the driver will see a red warning light in the instrument cluster. Customers with vehicles experiencing this condition are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected. What is the repair for the Safety Recall 19Q8? To address this potential issue, your authorized Volkswagen dealer will inspect the affected vehicles to see if the radiator is correctly affixed to the intercooler. If a loose connection is found, the coolant hose and the poly V-belt will be checked for damage. If damage is found, the damaged parts will be replaced. When will the repair for Safety Recall 19Q8 be available? Repairs for this recall have begun. Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 19Q8 Page 1 of 16 Safety Recall Code: 19Q8 Subject Radiator and Coolant Hose Release Date November 08, 2022 Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2023 GOLF GTI 6,632 USA 2022 2023 GOLF R 1,406 CAN 2022 2022 GOLF GTI 1,693 CAN 2022 2022 GOLF R 784 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description During vehicle production, the radiator may not have been affixed correctly to the intercooler. This can result in the radiator becoming loose and causing a coolant hose to contact the V-belt pulley. A coolant hose that contacts the V-belt pulley can become damaged, potentially resulting in a coolant leak. A large amount of coolant leaking onto the roadway may increase the risk of a crash for the following traffic. If the red warning light in the instrument cluster is ignored and the vehicle continues to be driven without coolant, the engine may overheat, potentially leading to a vehicle fire. Corrective Action The affected vehicles will be inspected to see if the radiator is correctly affixed to the intercooler. If a loose connection is found, the coolant hose and the poly V-belt will be checked for damage. If damage is found, the damaged parts will be replaced. Precautions: If a low coolant level is detected, the driver will see a red warning light in the instrument cluster. Customers with vehicles experiencing this condition are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected. Code Visibility On September 30, 2022, the campaign code was applied to affected vehicles. Owner Notification Owner notification will take place in November 2022. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 19Q8 Page 2 of 16 that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 19Q8 Page 3 of 16 Parts Information (if necessary) CRITICAL PARTS INFORMATION STOP! Do not order any of the parts listed below unless they are absolutely needed! The expected need for a door harness is less than 1%. Ordering parts unnecessarily will cause delays. Parts Control Type: VIN to Order If parts are needed to support a vehicle repair:  US Dealers – use AVA  CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order Initial Allocation: NO There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) Criteria Quantity Part Number Part Description Ordering Method 01 1 5WA-122-051-R Lower radiator hose VIN To Order 02 1 5WA-122-051-AD Lower radiator hose 01 or 02 1 06Q-903-137-A Ribbed belt 01 or 02 Up to 5 L See Parts on Command Coolant Concentrate NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 19Q8 Page 4 of 16 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.  Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure. Service Number 19Q8 Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal if no damage to lower radiator hose is found Mark WATER HOSE* as causal part if lower radiator hose is damaged Vehicle Wash/Loaner Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility. Criteria I.D. 01 Check radiator mounting. Mounting is ok. No further work required LABOR Labor Op Time Units Description 0183 00 99 30 Check radiator, no further work required OR Check radiator mounting. Mounting is NOT ok. Re-secure radiator. NO damage to lower radiator hose found. LABOR Labor Op Time Units Description 1970 82 99 80 Check and re-secure radiator Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 19Q8 Page 5 of 16 OR Check radiator mounting. Mounting is NOT ok. Re-secure radiator. Damage to lower radiator hose found. LABOR Labor Op Time Units Description 1970 56 99 165 Replace ribbed belt and radiator hose 0150 00 99 Time stated on diagnostic protocol (up to 40 TU) GFF Operations (if necessary) PARTS Quantity Part Number Description 1.00 5WA122051R WATER HOSE* 1.00 06Q903137A RIBBEDBELT Up to 50.00 (5L) G 12E100S0 COOLANT CONCENTRATE Criteria I.D. 02 Check radiator mounting. Mounting is ok. No further work required LABOR Labor Op Time Units Description 0183 00 99 30 Check radiator, no further work required OR Check radiator mounting. Mounting is NOT ok. Re-secure radiator. NO damage to lower radiator hose found. LABOR Labor Op Time Units Description 1970 82 99 80 Check and re-secure radiator OR Check radiator mounting. Mounting is NOT ok. Re-secure radiator. Damage to lower radiator hose found. LABOR Labor Op Time Units Description 1970 56 99 165 Replace ribbed belt and radiator hose 0150 00 99 Time stated on diagnostic protocol (up to 40 TU) GFF Operations (if necessary) PARTS Quantity Part Number Description 1.00 5WA122051AD WATER HOSE* 1.00 06Q903137A RIBBEDBELT Up to 50.00 (5L) G 12E100S0 COOLANT CONCENTRATE The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 19Q8 Page 6 of 16 Customer Letter Example (USA) This notice applies to your vehicle: , NHTSA: 22V707 Subject: Safety Recall 19Q8 – Radiator and Coolant Hose Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2022-2023 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? During vehicle production, the radiator may not have been affixed correctly to the intercooler. This can result in the radiator becoming loose and causing a coolant hose to contact the V-belt pulley. A coolant hose that contacts the V-belt pulley can become damaged, potentially resulting in a coolant leak. A large amount of coolant leaking onto the roadway may increase the risk of a crash for the following traffic. If the red warning light in the instrument cluster is ignored and the vehicle continues to be driven without coolant, the engine may overheat, potentially leading to a vehicle fire. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect to see if the radiator is correctly affixed to the intercooler. If a loose connection is found, the coolant hose and the poly V-belt will be checked for damage. If damage is found, the damaged parts will be replaced. This work may take up to two hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take If a low coolant level is detected, the driver will see a red warning light in the instrument cluster. Customers with vehicles experiencing this condition are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 19Q8 Page 7 of 16 Customer Customer Letter Example (Canada) Example (USA) This notice applies to your vehicle: , Transport Canada Recall: 2022-533 Subject: Safety Recall 19Q8 – Radiator and Coolant Hose Dear Volkswagen Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? During vehicle production, the radiator may not have been affixed correctly to the intercooler. This can result in the radiator becoming loose and causing a coolant hose to contact the V-belt pulley. A coolant hose that contacts the V-belt pulley can become damaged, potentially resulting in a coolant leak. A large amount of coolant leaking onto the roadway may increase the risk of a crash for the following traffic. If the red warning light in the instrument cluster is ignored and the vehicle continues to be driven without coolant, the engine may overheat, potentially leading to a vehicle fire. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect to see if the radiator is correctly affixed to the intercooler. If a loose connection is found, the coolant hose and the poly V-belt will be checked for damage. If damage is found, the damaged parts will be replaced. This work may take up to two hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. Precautions you should take If a low coolant level is detected, the driver will see a red warning light in the instrument cluster. Customers with vehicles experiencing this condition are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 19Q8 Page 8 of 16 Repair Overview  Inspect radiator mounting.  If necessary, inspect lower radiator coolant hose and ribbed belt. NOTE  These repair instructions may differ from the labor operations and labor times listed in ELSA.  Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.  This procedure must be read in its entirety prior to performing the repair.  Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.  Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.  When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 19Q8 Page 9 of 16 Repair Instruction Section A – Check for Previous Repair TIP If Campaign Completion label is present, no further work is required.  Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order.  Confirm the Campaign/Action is open . If the status is closed, no further work is required.  Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first.  All Safety Recalls must be completed prior to completing this campaign.  Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 19Q8 Page 10 of 16 Section B – Radiator Mounting Inspection Inspecting radiator mounting: WARNING Risk of injury The radiator may be hot. Wear protective gloves.  Grab behind the radiator by hand in direction of travel. Pull radiator to the rear of the vehicle and then forward again.  If the radiator is mounted correctly: o No further work required. o Proceed to Section E.  If the radiator is not mounted correctly: o The radiator must be secured correctly. o The lower radiator hose and ribbed belt must be checked for damage. o Proceed to Section C. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 19Q8 Page 11 of 16 Section C – Inspect Coolant Hose and Ribbed Belt and Re-secure Radiator Remove air duct on lock carrier:  See ELSA Repair Manual: Repair manual > Engine > 4-Cylinder Direct Injection 2.0L 4V TSI Engine (EA 888evo4) > 24 Multiport Fuel Injection > Air Filter > Air Duct on Lock Carrier, Removing and Installing Unclip washer fluid filler neck:  Unclip washer fluid filler neck and move to the side, as shown. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 19Q8 Page 12 of 16 Remove noise insulation:  Remove the bolts <2 and 3>.  Release the retainers .  Remove the noise insulation <1> in direction of . Check installation of radiator:  Both sides of the radiator must be checked.  Check installation position of the lower mounting from underneath the vehicle  If the radiator is not secured in the mount, lift the radiator into the mount. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 19Q8 Page 13 of 16 NOTE Correct installation of radiator mount shown. Secure top of radiator:  Press the top of the radiator into the mounts in direction of .  The radiator must audibly engage in the mounts.  Ensure it is secure by pulling on radiator in opposite direction of vehicle travel as previously described. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 19Q8 Page 14 of 16 Inspect for contact damage between lower radiator hose and ribbed belt: NOTE If the radiator was mounted incorrectly, it is possible that the radiator can move toward the rear. This can result in contact between the ribbed belt and the lower radiator hose.  Check for damage to the lower radiator hose due to a loose radiator.  If there is damage to the lower radiator hose: o The coolant hose must be replaced. o The ribbed belt must be replaced. o Proceed to Section D.  If there is no damage to the lower radiator hose: o No further work is required. o Reassemble vehicle in the reverse order of removal. o Proceed to Section E. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 19Q8 Page 15 of 16 Section D – Replacing Lower Radiator Hose and Ribbed Belt Replace ribbed belt:  See ELSA Repair Manual: Repair manual > Engine > 4-Cylinder Direct Injection 2.0L 4V TSI Engine (EA 888evo4) > 13 Crankshaft, Cylinder Block > Cylinder Block, Belt Pulley Side > Ribbed Belt, Removing and Installing Replace lower radiator hose:  Refer to ELSA Repair Manual: Repair manual > Engine > 4-Cylinder Direct Injection 2.0L 4V TSI Engine (EA 888evo4) > 19 Cooling System Proceed to Section E The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2022 19Q8 Page 16 of 16 Section E – Campaign Completion Label Install Campaign Completion Label  Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s). Proceed to Section F Section F – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.

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Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 19Q8 USA IMPORTANT SAFETY RECALL Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 This notice applies to your vehicle: , NHTSA: 22V707 Subject: Safety Recall 19Q8 – Radiator and Coolant Hose Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2022-2023 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? During vehicle production, the radiator may not have been affixed correctly to the intercooler. This can result in the radiator becoming loose and causing a coolant hose to contact the V-belt pulley. A coolant hose that contacts the Vbelt pulley can become damaged, potentially resulting in a coolant leak. A large amount of coolant leaking onto the roadway may increase the risk of a crash for the following traffic. If the red warning light in the instrument cluster is ignored and the vehicle continues to be driven without coolant, the engine may overheat, potentially leading to a vehicle fire. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect to see if the radiator is correctly affixed to the intercooler. If a loose connection is found, the coolant hose and the poly V-belt will be checked for damage. If damage is found, the damaged parts will be replaced. This work may take up to two hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take If a low coolant level is detected, the driver will see a red warning light in the instrument cluster. Customers with vehicles experiencing this condition are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 19Q8 USA IMPORTANT SAFETY RECALL Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection Formulario n.° F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 19Q8 EE. UU. CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 El presente aviso corresponde a su vehículo: , NHTSA: 22V707 Asunto: Campaña de llamada a revisión 19Q8 – Manguera del radiador y del líquido refrigerante Estimado propietario de un vehículo Volkswagen, El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad de Vehículos Motorizados de EE. UU. Volkswagen determinó que existe un defecto relacionado con la seguridad de los vehículos motorizados en determinados vehículos Volkswagen modelos 2022-2023. Nuestros registros indican que usted es propietario de uno de los vehículos afectados por esta campaña. ¿Cuál es el problema? Es posible que el radiador no se haya colocado en el intercambiador intermedio de manera correcta durante la producción del vehículo. Esto puede dar como resultado que el radiador se afloje y haga que una manguera del líquido refrigerante entre en contacto con la polea para correa en V. Una manguera del líquido refrigerante que entra en contacto con la polea para la correa en V podría dañarse, lo que puede resultar en una pérdida del líquido refrigerante. Una gran pérdida de líquido refrigerante en la carretera puede aumentar el riesgo de choque para el tráfico que viene detrás. Si se ignora la luz de advertencia roja en el tablero de instrumentos y sigue conduciendo el vehículo sin líquido refrigerante, es probable que el motor se sobrecaliente, lo que resultaría en el incendio del vehículo. ¿Qué haremos? Para corregir este defecto, su concesionario autorizado Volkswagen controlará que el radiador esté colocado de forma correcta en el intercambiador intermedio. Si la conexión está suelta, se controlará la manguera del líquido refrigerante y la polea para la correa en V para ver si hay daños. Si se encuentran daños, se reemplazarán las partes dañadas. Este servicio podría demorar hasta dos horas y se le ofrecerá de forma gratuita. No obstante, considere la posibilidad de que su concesionario necesite tiempo adicional para la preparación del servicio y la organización del horario del taller. ¿Qué debe hacer? Comuníquese con su concesionario Volkswagen autorizado de inmediato para programar este servicio de reparación. Para concertar una cita en línea, visite www.vw.com/find-a-dealer. ¿Qué precauciones debe tomar? Si se detecta un nivel bajo del líquido refrigerante, el conductor verá una luz de advertencia roja en el tablero de instrumentos. Se les recomienda a los conductores de aquellos vehículos con este problema que se contacten con un concesionario Volkswagen autorizado lo antes posible para que se revise el vehículo. Formulario n.° F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 19Q8 EE. UU. CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD Vehículos arrendados y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de los diez (10) días posteriores a la recepción. Si cambió de dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario adjunta y envíenosla para que podamos actualizar nuestros registros. ¿De qué otra forma podemos ayudarlo? Si su concesionario Volkswagen autorizado no le brinda este servicio de forma gratuita dentro de un plazo razonable o no está en condiciones de hacerlo, o si usted tiene alguna pregunta sobre este aviso, póngase en contacto con nosotros mediante el medio de comunicación que prefiera a través de www.vw.com/contact o por teléfono al 800-893-5298. Verificación de su vehículo para campañas de llamada a revisión o de servicio vigentes Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, visite www.vw.com/owners/recalls e ingrese el número de identificación del vehículo (VIN) en la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio). Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa y gratuita de seguridad de vehículos al 1-888-327-4236 (TTY: 1-800-424- 9153) o ingresar a http://www.safercar.gov. Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; sin embargo, hemos tomado esta medida para garantizar su seguridad y su continua satisfacción con el vehículo. Atentamente, Defensa del Consumidor de Volkswagen

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 19Q8_DLR_ADV Advance Notice – Safety Recall 19Q8 / Radiator and Coolant Hose This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: September 30, 2022 Issue: During vehicle production, the radiator may not have been affixed correctly to the intercooler. This can result in the radiator becoming loose and causing a coolant hose to contact the V-belt pulley. A coolant hose that contacts the V-belt pulley can become damaged, potentially resulting in a coolant leak. A large amount of coolant leaking onto the roadway may increase the risk of a crash for the following traffic. If the red warning light in the instrument cluster is ignored and the vehicle continues to be driven without coolant, the engine may overheat, potentially leading to a vehicle fire. Precautions: If a low coolant level is detected, the driver will see a red warning light in the instrument cluster. Customers with vehicles experiencing this condition are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected. Repair:  REPAIR NOT YET AVAILABLE  Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2023 GOLF GTI 6,632 USA 2022 2023 GOLF R 1,406 CAN 2022 2022 GOLF GTI 1,693 CAN 2022 2022 GOLF R 784 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 19Q8_DLR_LAUNCH Repair Available – Safety Recall 19Q8 / Radiator and Coolant Hose This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: November 07, 2022 Issue: During vehicle production, the radiator may not have been affixed correctly to the intercooler. This can result in the radiator becoming loose and causing a coolant hose to contact the V-belt pulley. A coolant hose that contacts the V-belt pulley can become damaged, potentially resulting in a coolant leak. A large amount of coolant leaking onto the roadway may increase the risk of a crash for the following traffic. If the red warning light in the instrument cluster is ignored and the vehicle continues to be driven without coolant, the engine may overheat, potentially leading to a vehicle fire. Precautions: If a low coolant level is detected, the driver will see a red warning light in the instrument cluster. Customers with vehicles experiencing this condition are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected. Repair:  REPAIR AVAILABLE – November 08, 2022 / The affected vehicles will be inspected to see if the radiator is correctly affixed to the intercooler. If a loose connection is found, the coolant hose and the poly V-belt will be checked for damage. If damage is found, the damaged parts will be replaced.  See ELSA/ServiceNet for complete repair & claiming instructions  Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.  Repair every affected inventory vehicle before delivery to consumers. Parts Department: There will be no parts allocation. Please reference the Repair Projection Tool to view your potential VIN population. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2023 GOLF GTI 6,632 USA 2022 2023 GOLF R 1,406 CAN 2022 2022 GOLF GTI 1,693 CAN 2022 2022 GOLF R 784 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – November 2022 U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-707 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : SEP 21, 2022 NHTSA Recall No. : 22V-707 Manufacturer Recall No. : 19Q8 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 8,038 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2023 VOLKSWAGEN GOLF R A8 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by production records. The recalled products differ from products that were not included in the recall because during a specific time period, the radiator have may not have been sufficiently affixed to the intercooler in the potentially affected vehicles. GOLF R A8 count: 1406 Production Dates : MAR 09, 2021 – JUL 14, 2022 VIN Range 1 : Begin : WVWFB7CD9NW000160 End : WVWFB7CD5PW100128 ✔ Not sequential Vehicle 2 : 2022-2023 VOLKSWAGEN GOLF GTI Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by production records. The recalled products differ from products that were not included in the recall because during a specific time period, the radiator have may not have been sufficiently affixed to the intercooler in the potentially affected vehicles. GOLF GTI count: 6632 Production Dates : FEB 10, 2021 – JUL 20, 2022 VIN Range 1 : Begin : WVW5A7CD5NW000137 End : WVWZZ7CD5PW100008 ✔ Not sequential Part 573 Safety Recall Report 22V-707 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : During vehicle production, the radiator may not have been affixed correctly to the intercooler. This can result in the radiator becoming loose and causing a coolant hose to contact the V-belt pulley. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A coolant hose that contacts the V-belt pulley can become damaged, potentially resulting in a coolant leak. A large amount of coolant leaking onto the roadway may increase the risk of a crash for the following traffic. If the red warning light in the instrument cluster is ignored and the vehicle continues to be driven without coolant, the engine may overheat, potentially leading to a vehicle fire. Description of the Cause : During vehicle production, the radiator may not have been affixed correctly to the intercooler. Identification of Any Warning that can Occur : If a low coolant level is detected, the driver will see a red warning light in the instrument cluster. Involved Components : Component Name 1 : Coolant hose Component Description : Coolant hose Component Part Number : 5WA.122.051.AD (GTI) Component Name 2 : Coolant hose Component Description : Coolant hose Component Part Number : 5WA.122.051.R (R-Golf) Component Name 3 : Poly V-belt Component Description : Poly V-belt Component Part Number : 06L.903.137.A (GTI) Component Name 4 : Poly V-belt Component Description : Poly V-belt Component Part Number : 06Q.903.137.A (R-Golf) Part 573 Safety Recall Report 22V-707 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Volkswagen AG Address : Berliner ring 2 Wolfsburg Foreign States 38440 Country : Germany Chronology : January 2021: The first field claims were received from countries outside of the USA. Analysis started. January 2021 – September 2021: In-depth analysis was conducted and a root cause was identified. Statistical analysis indicated failure as occurring very early in vehicle life. A red warning light in the instrument cluster warns the vehicle operator of a coolant leak and, if the warning is ignored, there is the potential for engine overheating. Ongoing field monitoring. September 2021 – August 2022: Ongoing field monitoring. Review of field situation in the U.S. market. 09/09/2022: Topic presented in Volkswagen’s Pre Product Safety committee. Further data regarding scope of potentially affected vehicles was requested. 09/14/2022: Topic was presented in Volkswagen’s Product Safety Committee. Due to the recognizability if this condition is present, the risk for a potential engine overheat is seen as low. Out of abundance of caution, a recall was decided. The decision was based on 27 claims for potentially damaged coolant hoses that could be attributed to this topic in the U.S. market. These claims have a date range of June 2022-August 2022. Description of Remedy : Description of Remedy Program : At no cost to customers, the affected vehicles will be inspected to see if the radiator is correctly affixed to the intercooler. If a loose connection is found, the coolant hose and the poly V-belt will be checked for damage. If damage is found, the damaged parts will be replaced. Volkswagen will not offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : The remedy component and the recalled component are identical. Assembly topic only. The vehicles that were not recalled have been manufactured with a properly connected radiator. Identify How/When Recall Condition was Corrected in Production : CW27/2022 Improved process to affix radiator to intercooler at a seperate assembly step. Recall Schedule : Description of Recall Schedule : Dealers/owners: on or before November 18, 2022 Planned Dealer Notification Date : NOV 18, 2022 – NOV 18, 2022 Planned Owner Notification Date : NOV 18, 2022 – NOV 18, 2022 Part 573 Safety Recall Report 22V-707 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported

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