October 26, 2022 NHTSA CAMPAIGN NUMBER: 22V806000
An inoperative rearview camera display reduces the driver’s rear visibility, increasing the risk of a crash.
NHTSA Campaign Number: 22V806000
Manufacturer Volkswagen Group of America, Inc.
Components EQUIPMENT, BACK OVER PREVENTION
Potential Number of Units Affected 6,076
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 AUDI A8, A6 Allroad, E-TRON Quattro, 2022 S3, RSQ8, RS7, RS6 Avant, Q8, Q7, Q3, E-TRON Sportback Quattro, S5 Cabriolet, E-TRON GT, S5 Sportback, A7, A6, A5 Sportback, A5 Cabriolet, A4, A4 Allroad, A3, S8, SQ7, SQ8, S6, and S4 vehicles. The infotainment main unit may become damaged internally when the vehicle is shut off, resulting in an inoperative rearview camera display the next time the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”
Dealers will replace the infotainment main unit, free of charge. Owner notification letters are expected to be mailed December 25, 2022. Owners may contact Audi’s customer service at 1-800-253-2834. Audi’s number for this recall is 91Ei.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
June-July 2021: In vehicle production it was noticed on some vehicles that infotainment main units were inoperative. Cases were verified and root cause analysis was conducted together with the supplier. After root cause was found, an improvement measure was agreed with the supplier and implemented at the supplier´s production in mid-July 2021.
October 2021: The US market reported the first cases of main unit failures in field vehicles.
December 2021: The supplier informed Audi that due to a process error the improvement measure from July 2021 was erroneously eliminated in mid-November which was noticed on December 4, 2021. The supplier reintroduced the measure again on December 5, 2021 in production.
June 22, 2022: The US market reports an increase in warranty claims indicating a failure of the infotainment main unit and asks the Product Safety organization for an evaluation of the topic due to the effect on the functionality of the rearview camera display.
June – September 2022: The field data were analyzed and the potential safety impact as well as compliance with regulations in the affected markets were evaluated and discussed between the brands. The assessment considered the failure mode and the requirements of FMVSS 111 – Rear Visibility, which requires the display of a “field of view” of certain objects behind the vehicle upon the initiation of a backing event.
October 19, 2022: The Audi Product Safety Committee makes the determination of a non-compliance for the US and Canada and decides a non-compliance recall.
Between September 2021 and October 2022 Audi has received 746 warranty claims in the U.S. market where the infotainment main unit failed and had to be replaced. Audi has not received any reports of a crash or injury due to this topic.
28 Affected Products
2 Associated Documents
Non-Compliance 573 ReportRCLRPT-22V806-2543
Latest Recalls Documents
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- 【Super Night Vision & Wide Angle】Equipped with 6 Auto High brightness LED Light,149 degree super wide angle rear view camera help you see things more comprehensively, capture road condition better even in dim or poorly backlit.
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- 【Comprehensive and Considerate After-Sales Service】 ZEROXCLUB offer 36-month replacement warranty to each of our customers from the date of purchase, so if you find the package any defective, damage, missing parts, etc. Please contact us anytime, we will get back to you within 24 hours.
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- Wide Comatability: Voltage Range From 12-24V DC Power to Accomodate a Wide Variety of Large Vehicle as Truck, Bus, RV, Tractor, Car and ect.
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