91Ei Inoperative Rearview Camera Display – 2021-2022 Audi

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October 26, 2022 NHTSA CAMPAIGN NUMBER: 22V806000

Inoperative Rearview Camera Display/FMVSS 111

An inoperative rearview camera display reduces the driver’s rear visibility, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V806000

Manufacturer Volkswagen Group of America, Inc.

Components EQUIPMENT, BACK OVER PREVENTION

Potential Number of Units Affected 6,076

 

Summary

Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 AUDI A8, A6 Allroad, E-TRON Quattro, 2022 S3, RSQ8, RS7, RS6 Avant, Q8, Q7, Q3, E-TRON Sportback Quattro, S5 Cabriolet, E-TRON GT, S5 Sportback, A7, A6, A5 Sportback, A5 Cabriolet, A4, A4 Allroad, A3, S8, SQ7, SQ8, S6, and S4 vehicles. The infotainment main unit may become damaged internally when the vehicle is shut off, resulting in an inoperative rearview camera display the next time the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

Dealers will replace the infotainment main unit, free of charge. Owner notification letters were mailed June 6, 2022. Owners may contact Audi’s customer service at 1-800-253-2834. Audi’s number for this recall is 91Ei.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Audi has a Recall

 


Affected Vehicles

Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2022 2022 A3 SEDAN 136
USA 2022 2022 A4 ALLROAD 2
USA 2022 2022 A4 SEDAN 323
USA 2022 2022 A5 CABRIOLET 42
USA 2022 2022 A5 SPORTBACK 271
USA 2022 2022 A6 ALLROAD 40
USA 2022 2022 A6 SEDAN 132
USA 2022 2022 A7 57
USA 2021 2021 A8 145
USA 2022 2022 E-TRON GT 135
USA 2022 2022 E-TRON QUATTRO 168
USA 2022 2022 E-TRON SPORTBACK QUATTRO 45
USA 2022 2022 Q3 3,157
USA 2022 2022 Q7 646
USA 2022 2022 Q8 54
USA 2022 2022 RS6 AVANT 65
USA 2022 2022 RS7 50
USA 2022 2022 RSQ8 84
USA 2022 2022 S3 SEDAN 218
USA 2022 2022 S4 SEDAN 1
USA 2022 2022 S5 CABRIOLET 1
USA 2022 2022 S5 SPORTBACK 36
USA 2022 2022 S6 SEDAN 3
USA 2021 2021 S8 17
USA 2022 2022 SQ7 190
USA 2022 2022 SQ8 58
CAN 2022 2022 A4 SEDAN 37
CAN 2022 2022 A5 SPORTBACK 1
CAN 2022 2022 A6 ALLROAD 2
CAN 2022 2022 A6 SEDAN 23
CAN 2022 2022 A7 8
CAN 2021 2021 A8 1
CAN 2022 2022 E-TRON GT 11
CAN 2022 2022 E-TRON QUATTRO 15
CAN 2022 2022 E-TRON SPORTBACK QUATTRO 22
CAN 2022 2022 Q3 497
CAN 2022 2022 Q7 44
CAN 2022 2022 Q8 4
CAN 2022 2022 RS5 SPORTBACK 4
CAN 2022 2022 RS6 AVANT 16
CAN 2022 2022 RS7 4
CAN 2022 2022 RSQ8 28
CAN 2022 2022 S3 SEDAN 109
CAN 2022 2022 S5 SPORTBACK 9
CAN 2022 2022 SQ7 29
CAN 2022 2022 SQ8 16

 

Problem Description

Due to a hardware issue, the infotainment main unit in the center console may become damaged after the driver turns off the vehicle and the main unit shuts down. Upon the next start, the damaged infotainment unit would not work. In this case, all functionalities, including the rearview camera image, would not be available.

A rearview camera screen that displays no image reduces the driver’s information about what is behind the vehicle, increasing the risk of injury to people outside the vehicle.

 

Corrective Action

Replace the infotainment main unit.

 

Precautions

Upon start-up, the driver will notice that the infotainment screen in the center console is not working and not displaying an image, which should prompt the driver to pay extra attention for objects behind the vehicle when reversing.

 

Code Visibility

On November 08, 2022, the campaign code was applied to affected vehicles.

 

Owner Notification

Owner notification will take place in June 2023. Owner letter examples are included in this bulletin for your reference.

 

Repair Overview

Replace Information Electronics Control Module 1 -J794-

 

Repair Instruction

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Chronology :

June-July 2021: In vehicle production it was noticed on some vehicles that infotainment main units were inoperative. Cases were verified and root cause analysis was conducted together with the supplier. After root cause was found, an improvement measure was agreed with the supplier and implemented at the supplier´s production in mid-July 2021.

October 2021: The US market reported the first cases of main unit failures in field vehicles.

December 2021: The supplier informed Audi that due to a process error the improvement measure from July 2021 was erroneously eliminated in mid-November which was noticed on December 4, 2021. The supplier reintroduced the measure again on December 5, 2021 in production.

June 22, 2022: The US market reports an increase in warranty claims indicating a failure of the infotainment main unit and asks the Product Safety organization for an evaluation of the topic due to the effect on the functionality of the rearview camera display.

June – September 2022: The field data were analyzed and the potential safety impact as well as compliance with regulations in the affected markets were evaluated and discussed between the brands. The assessment considered the failure mode and the requirements of FMVSS 111 – Rear Visibility, which requires the display of a “field of view” of certain objects behind the vehicle upon the initiation of a backing event.

October 19, 2022: The Audi Product Safety Committee makes the determination of a non-compliance for the US and Canada and decides a non-compliance recall.

Between September 2021 and October 2022 Audi has received 746 warranty claims in the U.S. market where the infotainment main unit failed and had to be replaced. Audi has not received any reports of a crash or injury due to this topic.

 


28 Affected Products

Vehicles

MAKE MODEL YEAR
AUDI A3 2022
AUDI A4 2022
AUDI A4 ALLROAD 2022
AUDI A5 2022
AUDI A5 CABRIOLET 2022
AUDI A6 2022
AUDI A6 ALLROAD 2021-2022
AUDI A7 2022
AUDI A8 2021-2022
AUDI E-TRON 2021-2022
AUDI E-TRON GT 2022
AUDI Q3 2022
AUDI Q7 2022
AUDI Q8 2022
AUDI RS Q8 2022
AUDI RS6 2022
AUDI RS7 2022
AUDI S3 2022
AUDI S4 2022
AUDI S5 2022
AUDI S5 CABRIOLET 2022
AUDI S6 2022
AUDI S8 2022
AUDI SQ7 2022
AUDI SQ8 2022

 


11 Associated Documents

Non-Compliance 573 Report

RCLRPT-22V806-2543.PDF 231.69KB

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Recall Acknowledgement

RCAK-22V806-3822.pdf 646.059KB

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Volkswagen – Dealer Advance Notice – November 2022

RCMN-22V806-6055.pdf 912.831KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-22V806-4245.pdf 107.948KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-22V806-0250.pdf 128.584KB

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Remedy Instructions and TSB

RCRIT-22V806-9639.pdf 510.703KB

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Volkswagen – 91Ei Audi Dealer Launch Notice – June 2023

RCMN-22V806-3093.pdf 272.494KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V806-4199.pdf 155.983KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V806-3346.pdf 175.951KB

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Volkswagen – 91Ei Audi Dealer Revision Notice – July 2023

RCMN-22V806-9266.pdf 118.008KB

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Remedy Instructions and TSB

RCRIT-22V806-7494.pdf 506.528KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V806&docType=RCL

 


 

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Last update on 2024-01-29 / Affiliate links / Images from Amazon Product Advertising API

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